Customer Reviews for Twin Lakes Auto Repair
(U-Haul Neighborhood Dealer)

291 reviews

1080 CR 612   Lewiston, MI 49756

(989) 786-0137

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(989) 786-0137

1080 CR 612
Lewiston, MI 49756

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Byron N. 
Rating:
5.0

Nothing, fantastic service.

Ronald L. 
Rating:
4.0

Customer did not leave a comment.

FORD B. 
Rating:
5.0

Perfect.

TIMOTHY BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Quick and easy

Marty P. 
Rating:
5.0

Great friendly folks. Did an oil change and a few adjustments to my vehicle too!

Derek H. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
4.0

Bad beginnings make for good endings I guess.

Gary L. 
Rating:
3.0

I never saw any person and had to use the key drop. There was no wifi to do a self-checkout as the pickup location had said. Because of this I was unsure what to do. I did not see business hours posted.

Ron Z. 
Rating:
3.0

Person responsible to rent it to us was in town shopping and no one else could do it. We had to wait 45 minutes until she returned.

FORD B. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

The BEST Haul in Northern Michigan...

STEVEN W. 
Rating:
5.0

Great customer service!

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Lisa Z. 
Rating:
4.0

Customer did not leave a comment.

Lynn G. 
Rating:
4.0

Customer did not leave a comment.

Patrick P. 
Rating:
5.0

Great customer service.

Thomas C. 
Rating:
4.0

Great store, very friendly staff.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Janie R. 
Rating:
5.0

Need no improvement at all...Very nice customer service and cleanest truck I've ever used

Keven W. 
Rating:
5.0

Should have a hourly rental. Only needed for four hours not all day. Going to need to rent again but will see if someone rents by the.hour. Thank you

FREDRICK V. 
Rating:
5.0

Very helpful. I'll use them again.

Warren M. 
Rating:
5.0

Customer did not leave a comment.

Geraldandrew R. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ANNE R. 
Rating:
5.0

Customer did not leave a comment.

GUY RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

TOMMYGLENN S. 
Rating:
5.0

Great customer service.

MARK EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

JOHN ALBERT C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

It was a drop off, turned the keys in and we were on our way. Mission complete…

Julia J. 
Rating:
5.0

Customer did not leave a comment.

GUY RICHARD G. 
Rating:
5.0

Very good folks to deal with.

GUY RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

JOHN MARVIN B. 
Rating:
5.0

Could not have been easier. Thank you!

Ernesto G. 
Rating:
5.0

With this location, nothing needs to be done. The owner was very sweet and very helpful. On another note: You might want to do something about Franks lock and Key in Alpena though. I almost kicked the ass of the kid who did nothing to help with my lights. Useless little prick.

RICHARD PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

LUANN MARIE G. 
Rating:
3.0

No one was there

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

BRYAN KIP S. 
Rating:
1.0

We arrived at this location at 3pm and did not leave until 6pm. The entire online and mobile phone process was incredibly frustrating with a multitude of problems. Firstly, uhaul.com and google stated that this location's hours are open Saturdays from 9am-12:30pm. I called around 4x and no one ever answered the phone nor returned messages. I called to ensure that all would go smoothly picking up our reserved uhaul as we were coming from 4 hours away to pick it up. Despite no one answering calls, we drove anyway as we had other people involved who were expecting us and we were desperate. When we arrived the uhaul was there, but the location did not allow customers any wi-fi access and the phone receptions were the worst we have ever experienced in our lives. All other uhaul locations that I am aware of allow customers to use their wi-fi even when they are closed, and will either provide a password or no password is needed, so that customers can process their mobile pickups and returns- but not this one! To add insult to injury, the owners' son happened to stop by the uhaul location to meet his girlfirend to fix something on her car. I asked if we could please use the wifi there because there was no phone reception. The son said they are closed on Saturdays and that he did not know the password so he called his parents/the owners, and they told him they wouldn't allow it and would not do anything for us and said that we needed to call the 1-800 uhaul number. So we did, and the wait time was ONE HOUR!!! And because there was no phone reception/0 bars for 98% of the time we were at this location, my daughter and I had to repeatedly drive back and forth between the uhaul location and a gas station a few miles away (where there was slightly better phone reception) in order to do the rental pickup process. I finally got to the last stage of the verification process, and the agent closed/ended my chat because my contact person didn't answer the phone right away, Another 1 hour of work down the drain!! So then we called the 800-uhaul number again, hoping they could finish the verification process for us since our agent left us high and dry, and they said they couldn't and that we need to either go to another uhaul location or start the verification process allover again. So that took ANOTHER HOUR as again we had to keep driving back and forth from gas station to uhaul location to access phone reception. Altogether the entire "mobile" rental pickup process took us 3 HOURS of complete frustration and in 90 degree heat. The uhaul was also gross, it was dingy, smelled, and the steering wheel was sticky and disgusting. NEVER AGAIN!!!! Avoid this place and uhaul in general at all costs if you can. Use BUDGET RENTAL- their rates are WAY better and they offer discounts on top of better prices, in addition to better customer service. This uhaul location is fully aware of there not being phone reception there, yet they do nothing for their customers and do not offer any wifi/internet for them to pickup and return uhaul rentals. It would also be nice if they would update their hours of business to accurately reflect the days and times that they are open, so that customers are not left wondering why their messages are never returned.

Orenda Z. 
Rating:
5.0

Customer did not leave a comment.

RONALD RAY F. 
Rating:
5.0

Nothing. Elizabeth and her husband were friendly and most careing people ever.

KIRK ALLAN S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
2.0

Be careful doing online pick up here, the service can be very poor.

Klohie R. 
Rating:
5.0

The gal doing the renting was nice and helpful. U haul needs to make the computer end of business better. All went real well.

KIRK ALLAN S. 
Rating:
5.0

Pleasant, friendly, quick service.

PETER GERARD C. 
Rating:
5.0

Put trailer Jack's on the tongues of your trailers.

PATTI ANN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOSEPH L. 
Rating:
4.0

Customer did not leave a comment.

Tari B. 
Rating:
5.0

Customer did not leave a comment.

ELDEN VANCE C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JAMES C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA JEAN J. 
Rating:
5.0

Customer did not leave a comment.

BRIAN LEE G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Gene J. 
Rating:
5.0

Perfect customer service!

DAVID WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

ROGER P. 
Rating:
5.0

Very friendly and knowledgeable. Will definitely use this location, if and when the need arises.

MARK STEPHEN E. 
Rating:
3.0

The return sign was up and out of visability for easy use.

Nancy A. 
Rating:
5.0

Only thing is doors on Gm vans don't open far enough for Larger people

GLENN SCOTT D. 
Rating:
4.0

Customer did not leave a comment.

Barbara J. 
Rating:
3.0

I set up the reservation in Atlanta. At that time the pricing was correct. When i picked up the trailer at Twin lakes the amount was never confirmed prior to the associate running my credit card. The bill was $40 higher and I had to wait while she tried to get on with “traffic” and get the credit back. It took quite some time - at least a 1/2 hour. Then she called her boss who gave her the steps to do a refund for the amount. At first the refund was only provided for $19 which i then had to point out the difference of $41.28 for the whole reservation. In the end i was given the appropriate credits. It just took time which I didn't have much of.

AMY NICOLE R. 
Rating:
5.0

Outstanding service!!!

MICHAEL PETER D. 
Rating:
5.0

Customer did not leave a comment.

Satya N. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK VINCENT L. 
Rating:
5.0

Just keep up the nice, friendly service.😀

FENNETTE CORINNE R. 
Rating:
5.0

Customer did not leave a comment.

LUANN MARIE G. 
Rating:
5.0

Customer did not leave a comment.

ALAN ANTHONY R. 
Rating:
5.0

Nice and polite.

Jennifer B. 
Rating:
5.0

Amazing, Perfect, Friendly, Helpful. I wont go anywhere else from now on. Thank You.

Tina G. 
Rating:
5.0

Great renting experience, equipment was as expected, service was excellent, will use them again.

DENNIS JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT DONALD M. 
Rating:
5.0

Super nice people. Clean and comfortable truck.

ANTHONY H. 
Rating:
3.0

Full or hair and nut shells on floor. Drink holder sticky, truck performance good, trailer covered with snow had to shovel off to load car. Trailer towed well

TOMMIE DON K. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

anthony H. 
Rating:
3.0

Customer did not leave a comment.

TOMMIE DON K. 
Rating:
3.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK ALLEN D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JOSEPH H. 
Rating:
3.0

Lots of inventory and good location for servicing the Lewiston, MI area. Pick up was a bit inconvenient. Arrived 30 minutes early from scheduled pickup time but attendant wasn't available until 5 minutes after scheduled time.

THOMAS JAMES C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY KERR D. 
Rating:
5.0

I rented the car dolly in Gaylord Mi several weeks in advance and wasn't happy about having to drive 35 miles to pick it up the day I was supposed to leave. It disrupted and delayed my travel plans.

NELSONRAY F. 
Rating:
4.0

Customer did not leave a comment.

JAMES RAYMOND D. 
Rating:
3.0

I dropped off the trailer in the middle of the night so I only had interactions with the online instructions. Everything went great.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

The only think was I ordered a 10ft and the guy never brought it back. So thankfully the lady gave me a discount and a bigger truck 26ft. Wasn't really upset but was happy the lady worked with us.

LOUANNE R. 
Rating:
5.0

Customer did not leave a comment.

JOHN DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Left turn signal/bake light wiring was loose and only worked very little

MICHAEL JOHN C. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER JON N. 
Rating:
5.0

Customer did not leave a comment.

LUANN MARIE G. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
No reviews have been submitted for this location.

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