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YOLANDA J
Customer Reviews for Twin Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner greeted me when I pulled in, very well mannered and accommodating. Everything went well.
Richard CNo improvement needed.
WOODROW GExcellent service!
THOMAS E...
PATRICIA GYou couldn’t improve on the service that I received in Clarenville, all I would say is have a pot of coffee on in there for customers.
KALINA Seasy access in and out
KENNETH RService and on site location were fantastic. However, it is difficult having to drive from Burin to access an U haul.
DIANE LGreat place to rent your U-haul. Very good customer service.
Monique AEverything was just fine Truck clean and ready Staff very helpful
Lyle AExcellent give you guys a 10 out of 10
Lenny MAll good K rock Rocks
GLEN AThey where awesome treat you like family rented 3 time great to deal with
Lenny MNothing ... all good
Darrell PSame issue as above. I made three calls up to the point of dropping off this vehicle, indicating the amount of gas that was in the vehicle when I rented it and how much was in it when I dropped it off. Clearly there is a breakdown in communication somewhere that needs to be resolved. I noticed online that I’m not the first person to whom this has happened. I think it’s something that needs to be investigated and quickly resolved.
Norine RWe had ordered furniture pads, but they were not in the Truck when I picked it up. I'm not sure what the practice is for windshield wash, but it was empty. Also - I wondered if trucks should have a snow brush provided? If it isn't a U-Haul practice to include one, it would be a good note for customers renting in winter months. Twin Motorsports is an excellent community U-Haul center. Overall, it was an excellent experience. I was impressed from start to finish with the customer service from U-Haul representatives. They were very helpful. I would have no hesitation recommending the mobile pick-up; but I think it is worth sharing that the process takes almost a half hour to complete.
richard cGreat service..we had no issues.
NOLAN DHighest standards ever seen.
CRAIG SBack door leaked and left backup light didn't work
Bob HAwesome service!
ALEX SExcellent customer service, no hassle rental.. Great guy.. will rent here again and recommend to friends. (Car hauler)
Calvin CHave more rental equipment available I wanted a bigger truck
Cody CThe person who checked our truck back in was so friendly awesome service
Walter HFast friendly service
Hubert SThe truck I reserved was not there. I ended up with a much larger truck. Even though the rental rate was the same as the smaller truck, I spent more on gas and the larger vehicle was more difficult to manage. The fault was not with the location. The fault was Uhaul dispatch/traffic. I received no notice that the truck I reserved was going to be unavailable. Very very disappointing.
MARK BVehicle was ready to go, clean, it was in excellent working order. Jeremy showed me around, answered my questions, was very knowledgeable and professional. Would give the experience an even higher rating if I could, and will definitely recommend to family or friends in the area needing moving equipment.
darren fIt was hard to find, all equipment and access is around back.
MARK CFriendly staff very helpful excellent customer service I haul should inform people of the type of trailer plug is required for the trailer hook up my truck had the 7 way plug I had to go buy a 7 way to 4 way flat adapter before they would rent me the trailer bit of an inconvenience but glad to see they are following the rules and keeping our roadways safe good job
SHAWN DJeremy was very helpful and went above and beyond to make the reservation process a positive one after we had to drive an extra 4 hours to get the truck since Kenmount Road, St. John’s location would not allow us to rent a one way 15 foot or 20 foot truck to Halifax. Thank you to Jeremy!!! We would highly recommend this location!
Bonnie TAll good
Sam FAll went extremely smoothly. Pick up and drop off were convenient.
TINA LNothing ! Jeremy provides top - notch service !! He is excellent to deal with and very accommodating !!
Shawn BThe only thing that was not the greatest was that I couldn't use cash , it had to be on credit card and a lot of low income people utilize uhaul as a cost effective way to move , I had cash to pay for my move but because only a credit card is accepted I had to use my credit card , which made my credit utilization rise. I prefer only using cash/debit and saving the credit card for emergencies, other than that everything else was excellent 😊
Lisa RIt went smoothly no issues
Lloyd SOnly problem I had is truck only had a quarter tank of gas. I didn’t know how much it was going to take to get to my destination and had to stop twice to put gas and because area was so busy when I dropped it of cost extra 91 bucks for gas. I previously put 100. I suggest keeping it full when customers get to destinations just fill back up before dropping off. Easy and simple
valerie hYou all good 👍
GLEN ARented 6'x12' tandem axel open trailer with side walls and ramp to transport a UTV. Unfortunately the design of the back of the trailer does not have a 6' opening as the side walls turn across the back for approximately 7" on each side, reducing to actual opening and ramp to just under 5' wide....the UTV I was moving was just over 5' wide and consequently would not go through. Didnt realize this until unit was rented and attempted to load the UTV. Anyway lesson learned....measure before you rent....expensive 20 min rental.
GLENN PNothing
HARRY HGreat place !!!
Tatiana DAcross the room to park, the door entrance was indicated U-Haul. The gentleman helped me with my vehicle and trailer to park it in the rear area of yard. Very nice and helpful.!
Deborah JService provided by local dealer was excellent!!
JOHN RThe location is not pleasant to looks. Charging ridiculously, please be humane. Stop the cunning billing. Present your speedometer in Km not miles so customers can do the maths themselves. Stop charging for cleanliness when indeed the inside is not dirty., who charges $25 to remove a plastic film. When customers return your fuel, do not charge them again. I am so unhappy with your service, that I will never use U-Haul again. I wish your business all the best though.
Dola AThe floor in truck was dirty well we had been in a rain storm the day of travel. I was not told I would need to scrub the truck. I was told to return truck was half tank of gas there was no m Erin of cleaning fee. Had I been advised we would have tried to clean it however assumed it was included the crazy price of 546.25 with extra mileage
Tonya GJeremy is always great to deal with - he provides friendly efficient service !! 👌
Shawn BThey were really good for the renting purposes
BOB MThe personnel was friendly and knowledgeable. Needs better signage outside as the building was hard to find.
bruce dKeep on smiling 😁
Islati SNothing. Excellent service from Jeremy.
DWANE KCharge me and extra $39 For fuel saying there wasn't enough in it. After me putting thirty dollars in for a seventy mile trip total rip off avoid
Adrian WI MUST SAY I WAS HELPED OUT AS TRAILER I BOOKED WAS NOT THERE WHEN I ARRIVED . U Haul BOOKING SYSTEM failed me. GUY THERE HELPed ME OUT RENTED A 6X12 OPEN TRAILER WITH RAMP WORKED GOOD SO HE Totally HELPED ME OUT I got my job done thanks.
william S