Customer Reviews for Twin Motorsports
(U-Haul Neighborhood Dealer)

178 reviews

245 Memorial Dr   Clarenville, NL A5A1R4

(709) 466-1200

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(709) 466-1200

245 Memorial Dr
Clarenville, NL A5A1R4

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 12 pm
  • Sun: 11 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

THOMAS E 
Rating:
4.0

The owner greeted me when I pulled in, very well mannered and accommodating. Everything went well.

Richard C 
Rating:
5.0

No improvement needed.

WOODROW G 
Rating:
4.0

Customer did not leave a comment.

JODY G 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J 
Rating:
5.0

Excellent service!

THOMAS E 
Rating:
5.0

Customer did not leave a comment.

CHARLES W 
Rating:
5.0

...

PATRICIA G 
Rating:
5.0

Customer did not leave a comment.

E S 
Rating:
4.0

You couldn’t improve on the service that I received in Clarenville, all I would say is have a pot of coffee on in there for customers.

KALINA S 
Rating:
5.0

easy access in and out

KENNETH R 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J 
Rating:
5.0

Customer did not leave a comment.

Tyler H 
Rating:
5.0

Service and on site location were fantastic. However, it is difficult having to drive from Burin to access an U haul.

DIANE L 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
5.0

Great place to rent your U-haul. Very good customer service.

Monique A 
Rating:
4.0

Customer did not leave a comment.

CLAYTON C 
Rating:
5.0

Everything was just fine Truck clean and ready Staff very helpful

Lyle A 
Rating:
5.0

Excellent give you guys a 10 out of 10

Lenny M 
Rating:
5.0

All good K rock Rocks

GLEN A 
Rating:
4.0

Customer did not leave a comment.

THOMAS E 
Rating:
5.0

Customer did not leave a comment.

Jonathan R 
Rating:
5.0

They where awesome treat you like family rented 3 time great to deal with

Lenny M 
Rating:
4.0

Customer did not leave a comment.

THOMAS S 
Rating:
4.0

Customer did not leave a comment.

CRAIG A 
Rating:
5.0

Nothing ... all good

Darrell P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
4.0

Customer did not leave a comment.

LYNDON P 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

Dean I 
Rating:
1.0

Same issue as above. I made three calls up to the point of dropping off this vehicle, indicating the amount of gas that was in the vehicle when I rented it and how much was in it when I dropped it off. Clearly there is a breakdown in communication somewhere that needs to be resolved. I noticed online that I’m not the first person to whom this has happened. I think it’s something that needs to be investigated and quickly resolved.

Norine R 
Rating:
3.0

We had ordered furniture pads, but they were not in the Truck when I picked it up. I'm not sure what the practice is for windshield wash, but it was empty. Also - I wondered if trucks should have a snow brush provided? If it isn't a U-Haul practice to include one, it would be a good note for customers renting in winter months. Twin Motorsports is an excellent community U-Haul center. Overall, it was an excellent experience. I was impressed from start to finish with the customer service from U-Haul representatives. They were very helpful. I would have no hesitation recommending the mobile pick-up; but I think it is worth sharing that the process takes almost a half hour to complete.

richard c 
Rating:
5.0

Customer did not leave a comment.

saumya s 
Rating:
5.0

Great service..we had no issues.

NOLAN D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Highest standards ever seen.

CRAIG S 
Rating:
5.0

Back door leaked and left backup light didn't work

Bob H 
Rating:
5.0

Awesome service!

ALEX S 
Rating:
5.0

Excellent customer service, no hassle rental.. Great guy.. will rent here again and recommend to friends. (Car hauler)

Calvin C 
Rating:
5.0

Have more rental equipment available I wanted a bigger truck

Cody C 
Rating:
5.0

Customer did not leave a comment.

Vy K 
Rating:
5.0

The person who checked our truck back in was so friendly awesome service

Walter H 
Rating:
5.0

Fast friendly service

Hubert S 
Rating:
3.0

The truck I reserved was not there. I ended up with a much larger truck. Even though the rental rate was the same as the smaller truck, I spent more on gas and the larger vehicle was more difficult to manage. The fault was not with the location. The fault was Uhaul dispatch/traffic. I received no notice that the truck I reserved was going to be unavailable. Very very disappointing.

MARK B 
Rating:
5.0

Customer did not leave a comment.

PAUL W 
Rating:
5.0

Customer did not leave a comment.

GARFIELD A 
Rating:
5.0

Vehicle was ready to go, clean, it was in excellent working order. Jeremy showed me around, answered my questions, was very knowledgeable and professional. Would give the experience an even higher rating if I could, and will definitely recommend to family or friends in the area needing moving equipment.

darren f 
Rating:
2.0

It was hard to find, all equipment and access is around back.

MARK C 
Rating:
5.0

Friendly staff very helpful excellent customer service I haul should inform people of the type of trailer plug is required for the trailer hook up my truck had the 7 way plug I had to go buy a 7 way to 4 way flat adapter before they would rent me the trailer bit of an inconvenience but glad to see they are following the rules and keeping our roadways safe good job

SHAWN D 
Rating:
3.0

Customer did not leave a comment.

JEFFREY B 
Rating:
5.0

Jeremy was very helpful and went above and beyond to make the reservation process a positive one after we had to drive an extra 4 hours to get the truck since Kenmount Road, St. John’s location would not allow us to rent a one way 15 foot or 20 foot truck to Halifax. Thank you to Jeremy!!! We would highly recommend this location!

Bonnie T 
Rating:
5.0

All good

Sam F 
Rating:
5.0

All went extremely smoothly. Pick up and drop off were convenient.

TINA L 
Rating:
5.0

Customer did not leave a comment.

Gerald A 
Rating:
5.0

Customer did not leave a comment.

ZACKERY D 
Rating:
3.0

Customer did not leave a comment.

MARIO F 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
4.0

Customer did not leave a comment.

FREDERICK A 
Rating:
5.0

Nothing ! Jeremy provides top - notch service !! He is excellent to deal with and very accommodating !!

Shawn B 
Rating:
3.0

Customer did not leave a comment.

JOHN E 
Rating:
3.0

Customer did not leave a comment.

Christina M 
Rating:
5.0

The only thing that was not the greatest was that I couldn't use cash , it had to be on credit card and a lot of low income people utilize uhaul as a cost effective way to move , I had cash to pay for my move but because only a credit card is accepted I had to use my credit card , which made my credit utilization rise. I prefer only using cash/debit and saving the credit card for emergencies, other than that everything else was excellent 😊

Lisa R 
Rating:
4.0

It went smoothly no issues

Lloyd S 
Rating:
5.0

Only problem I had is truck only had a quarter tank of gas. I didn’t know how much it was going to take to get to my destination and had to stop twice to put gas and because area was so busy when I dropped it of cost extra 91 bucks for gas. I previously put 100. I suggest keeping it full when customers get to destinations just fill back up before dropping off. Easy and simple

valerie h 
Rating:
5.0

You all good 👍

GLEN A 
Rating:
3.0

Customer did not leave a comment.

Collin F 
Rating:
5.0

Customer did not leave a comment.

Paul R 
Rating:
5.0

Customer did not leave a comment.

DALE B 
Rating:
5.0

Rented 6'x12' tandem axel open trailer with side walls and ramp to transport a UTV. Unfortunately the design of the back of the trailer does not have a 6' opening as the side walls turn across the back for approximately 7" on each side, reducing to actual opening and ramp to just under 5' wide....the UTV I was moving was just over 5' wide and consequently would not go through. Didnt realize this until unit was rented and attempted to load the UTV. Anyway lesson learned....measure before you rent....expensive 20 min rental.

GLENN P 
Rating:
5.0

Customer did not leave a comment.

BRYAN O 
Rating:
5.0

Nothing

HARRY H 
Rating:
3.0

Customer did not leave a comment.

Daphne F 
Rating:
5.0

Great place !!!

Tatiana D 
Rating:
5.0

Customer did not leave a comment.

Mackenzie D 
Rating:
4.0

Across the room to park, the door entrance was indicated U-Haul. The gentleman helped me with my vehicle and trailer to park it in the rear area of yard. Very nice and helpful.!

Deborah J 
Rating:
5.0

Customer did not leave a comment.

ARLENE G 
Rating:
5.0

Service provided by local dealer was excellent!!

JOHN R 
Rating:
5.0

Customer did not leave a comment.

ROGER B 
Rating:
5.0

Customer did not leave a comment.

Doug S 
Rating:
3.0

Customer did not leave a comment.

KEITH B 
Rating:
3.0

The location is not pleasant to looks. Charging ridiculously, please be humane. Stop the cunning billing. Present your speedometer in Km not miles so customers can do the maths themselves. Stop charging for cleanliness when indeed the inside is not dirty., who charges $25 to remove a plastic film. When customers return your fuel, do not charge them again. I am so unhappy with your service, that I will never use U-Haul again. I wish your business all the best though.

Dola A 
Rating:
5.0

Customer did not leave a comment.

GARY C 
Rating:
2.0

The floor in truck was dirty well we had been in a rain storm the day of travel. I was not told I would need to scrub the truck. I was told to return truck was half tank of gas there was no m Erin of cleaning fee. Had I been advised we would have tried to clean it however assumed it was included the crazy price of 546.25 with extra mileage

Tonya G 
Rating:
5.0

Jeremy is always great to deal with - he provides friendly efficient service !! 👌

Shawn B 
Rating:
5.0

Customer did not leave a comment.

jackie h 
Rating:
5.0

Customer did not leave a comment.

WALLACE H 
Rating:
5.0

Customer did not leave a comment.

Dwight H 
Rating:
5.0

Customer did not leave a comment.

Paula S 
Rating:
5.0

They were really good for the renting purposes

BOB M 
Rating:
5.0

The personnel was friendly and knowledgeable. Needs better signage outside as the building was hard to find.

bruce d 
Rating:
5.0

Keep on smiling 😁

Islati S 
Rating:
5.0

Nothing. Excellent service from Jeremy.

DWANE K 
Rating:
1.0

Charge me and extra $39 For fuel saying there wasn't enough in it. After me putting thirty dollars in for a seventy mile trip total rip off avoid

Adrian W 
Rating:
5.0

Customer did not leave a comment.

JOHN J 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

I MUST SAY I WAS HELPED OUT AS TRAILER I BOOKED WAS NOT THERE WHEN I ARRIVED . U Haul BOOKING SYSTEM failed me. GUY THERE HELPed ME OUT RENTED A 6X12 OPEN TRAILER WITH RAMP WORKED GOOD SO HE Totally HELPED ME OUT I got my job done thanks.

william S 
Rating:
5.0

Customer did not leave a comment.

larry w 
Rating:
5.0

SOME SIGNS ON THIS DEALERSHIP WOULD HELP THE CUSTOMER SERVICE WAS THE BEST I EVER HAD AT A UHAUL DEALER.

william S 
No reviews have been submitted for this location.
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