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Jessica B
Customer Reviews for Twins Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were well informative on how everything works with the car dolly
DANIEL NFor obvious reasons it was completely ridiculous that my reservation was changed twice, so instead of driving 1km away to pick up my truck, I was told to drive an hour away to the UNITED STATES and somehow get my car back ??? And I e hour before I was set to leave, and AFTER having had to make arrangements for .y friend and her 2 CHILDREN to help me out, I was told my reservation was CANCELLED and that I now had to drive 1.5 HOURS AWAY TO AN EVEN FURTHER REMOTE LOCATION!!!! not only that but AFTER everything was done I was then told that OH I was supposed to get a 26 foot truck to compensate me for my trouble but I did not get any compensation. This is garbage service and I think that uhaul should be shut down for lying to its customers. Sketchy, dishonest and fucking stressful for a single mom trying to get away from her ex. Of this had happened a year ago I probably would have thought suicide was a better/easier option than getting the runaround from you bunch of fucking clowns. I wish terrible things on all of the people managing this company and the idiots who told me that I had a "reservation " and who didn't give a shit about the trouble this has caused for me. All i had a reservation for was DISAPPOINTMENT.
Christine RThe transaction was easy and professional. The van itself preformed above expectations. Thanx for making my move much easier
Peter MGreat frienndly serivce. Thank you
GARY SI'm satisfied with the service.I don't see any need for improvement.They did everything that needed to be done well.
EARL LGrate staff grate service
KEVIN EMake sure that customer is aware of all damage to vehicle and accurate mileage to where they are traveling with Vehicle so they don’t have surprise mileage charges at end of trip
ZACHARY CTurned the truck in with a check engine light on. Light came on during travel. Service manager was understanding and helpful. Very diligent to ensure a seamless return.
Ian WWhen ordering a rental… I feel it is inappropriate to have the customer have to travel to a different location for a pick up. My rental was ordered to be picked up in Caribou Maine, the day before I was informed after 5 p.m. that it was not available in Caribou. I had to travel an hour one way to pick it up and an hour back. That was two hours out of my time. Your customer’s time is important to them and this was an inconvenience. I had no choice in the matter and this was what I needed to do. There should have been a compensation for this situation.
BRENDA RNa
LINDA AI was very happy with the Uhaul. I needed a few extra days, and they were very good at helping me.
MEGAN CJeff is amazing!
NICHOLAS HKeep up the good work.
ROBERT SStaff were extremely friendly and helpful! Would definitely rent from here again!!!
ANNEMARIE BThe gentleman at TWINS SERVICE did what he could to be helpful and apologized for the experience I had dealing with UHAUL. I WOULD recommend his garage to anyone needing assistance with their vehicles. Sadly, can't say I would recommend renting a UHAUL, even from his location. I just don't trust the company anymore.
timothy DTwins Service were professional curtious and pleasant. No complaints at all.
robert sDickie and Jeff are amazing, always friendly, and willing to help
Virginia MPoor information, poor app never works, we paid more than expected and agreed. The reservation changed 3 times, send us to USA to pickup the truck, just the worst experience of my life ever.
Claudio JQuick service and friendly!
robert sIt was an excellent experience!
Heidi WVery helpful and very quick and efficient!!!!
DANIEL WDon't know why the trailer was so expensive? 399 dollars to go to Maine! I can see that if I was coming from Maine to CT, the trailer is only 88 dollars. # WTF!
Maynard RNothing!!! Best service ever!!
MARC GSeriously need a jack on the tongue and a way to lock the tongue to the ball.
Micki MNothing to improve top notch service .
DALE TThey are the best. Even called U-Haul because there was a problem with drop off and they figured it all out
Kristen HExcellent service and acceptance of trailer even when UHaul customer service said I had to drive over an hour away from my destination. Owner Jeff called UHaul and said he had room for the trailer.
Susanne MU-haul headquarters did not coordinate with the local u-haul pick-up business and rented out a box truck I reserved, causing me to scramble to figure out an alternative with less then 24 hours notice. The staff was also abrupt and a little rude when I went to pick up the trailer I had to rent instead of a box truck. If I hadn't had a friend that had a truck to pull the trailer, I wouldn't have been able to move as planned.
Madeline SVery Fair and just. Good clean reliable equipment.
RUTH CWhat U-Haul should remember is that customer experience goes far beyond the condition of a truck…Twins Service of Fort Kent, Maine and the people who work there are what makes your company successful. Don’t ever forget that.
ALAIN OTwins is great. Great service, very knowledgeable, had the tongue and ball I needed, gave me needed knowledge and were very helpful. Hometown service A+
JOSHUA GGreatest service I ever received
bernard kExcellent service. Loved Twin Rivers.
Elizabeth CNothing .Everything was excellent
jerry cAgent was great ..a went well
MARK MThe issues I have with this experience aren’t with the place I picked the truck up at. My issues are with the process and the truck it’s self. I reserved a truck to be 4 minutes from my home and got confirmation that reservation had been made. The day before the pick up I was called and told, by a very rude woman, that I had to drive two hours to go get the truck I reserved and was emailed showing would be at Jim’s auto in my town. Not only did I have to waste two hours driving to get the vehicle I also had to use my own gas to go get the vehicle. The vehicle was clean and seemed to be well maintained until the next day when I filled the tank and began our 6 hour ride with my family towing my fiancé’s car behind us with a trailer we also rented. We made it one town from our house when I noticed there was gasoline pouring out of the tank all over the parking lot I happened to be sitting in. When service got to me they didn’t know what to do because there was a clear whole in the tank that had a cheap patch on it that could have been done better by a four year old. I could literally stick a finger in this hole it was that big yet this truck was not pulled from service it was put back on the road for an innocent family to be stranded by. Well guess what, that exact scenario happened. Not only did we lose fuel but we were surrounded by fumes that had anyone flung a cigarette out the window would have ignited the whole damn truck. I called road side service and the first woman I spoke with dispatched the information out wrong and when the service truck showed up he was not prepared for what he found as fuel was pouring out of the trucks gas tank. The second lady I spoke with was a sweetheart and I wish I could remember her name but I can’t. The tech guy she connected us to though was not listening to the service man and talked over him multiple times as Maples tried to explain to him what was going on. After that mess of a conversation the truck was taken to the service station on the other side of town where road side service was supposed to have another truck delivered to get parts to fix this truck and if that couldn’t happen they were supposed to send movers to repack the new truck. Well 5 hrs later the service man fixed the tank, no replacement truck ever showed and no one ever called back to follow up with me like I was told would happen. Over all if I could give this experience a negative number I would. From the rude lady who called the first day telling me I had to go get the truck to the gas leak to the lack of communication and follow through this whole experience just plain sucked. To top it off when I dropped the truck off the guy basically blew me off when I told him there was a dispute and told me I needed to take that up with the place I got the truck from. Not only that he didn’t listen to a word I said about the truck having a hole in the gas tank. My worry is some other poor family now has that same truck that’s literally a ticking time bomb of disaster, unbeknownst to them. If corporate only knew how this all happened I sure hope they’d be embarrassed and want nothing more than to fix the issues across the board to make sure stuff like this doesn’t happen again.
William MGreat people and service
David JVery knowledgeable, quick service. Just an all around great place to rent. Went above and beyond to make sure the rental was up to uhaul standards. If I could rate it 10 stars, I would.
Brian RStick to the deal agreement, and clean exterior, and interior of trailer.
DANIEL EExplain to customers and agents that renting a truck and trailer means two separate contracts but the entire cost will be billed on the first one, then subtracted on your end although customer's card will show the entire amount.
CHERYL SJeff Daigle performed excellent customer service.
ROBERT PTwins service did an excellent job at their end but the issue is with uhaul billing. They tried to take out the hold amount when my bill was $15 cheaper causing an overdraft on my account. In my opinion the overdraft caused by U-Haul shouldn't be my responsibility
TERRACE GTwins garage is awesome.
mary wNothing
mary wI have nothing. Loved the customer service.
Amber CJeff, the owner of Twins was excellent.
James D