Operator was, seemingly, unaware I was to return the trailer to another business, proceed to ask numerous questions if I knew them, had their number, where they were located, etc. He also asked a lot of questions about the rental itself, what vehicle i was using to tow, how long I was renting for, how much i was paying. All of that information was on the rental request I made online. Why did he have to ask all these questions? It was extremely odd, as have rented several times and never been asked so many questions. Told him UHaul texted me and called me telling me to return it other than the renting location. He then seem satisfied and said Ok.
ERIC C
Customer Reviews for Two Tone Powersports LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a disappointing experience at this motorcycle shop. The owner was consistently unfriendly, never greeted me when I walked in, and wasn’t helpful when I asked about trailer rental charges — his only response was, “I don’t know.” It felt like customer service was not a priority. I wouldn’t recommend this place if you’re looking for a professional or welcoming rental experience.
SEMEN SNot whine when i leave It doesn't matter if I drop off the equipment and leave i didnt break anything. I don't need to stick around while your on the phone and wait longer when I'm on a dead line.
STEVEN LEasiest rental transaction I’ve ever done
Chris MFind a way to provide contactless pickup and drop off
DEMPSEY WVery friendly and helpful
Jarrett JVery professional and efficient. A good representation of your company
Richard SVery kind and helpful
Brenda LExcellent easy to talk and helpful nice people
CESAR RWas greeted with a smile, explained everything in detail. Upon returning was greeted again with the same smile, appreciated the service. If ever I am in the need for equipment, this will be the first place I reach out to.
Seth EExcellent customer service. I will be using/recommending the location to people needing a trailer.
Nicholas BThe van was great and got about 19mpg
Stuart BThey charge me for gas when i personally fill the gas to the right amount early in the morning . Great customer service they reimburse me the amount as soon as i let them know the citations
Jose MThis location added back the collision damage waiver I declined while reserving my Uhaul, and added 20 extra miles I did not travel to my mileage total. I drove from the pick up location to a house, and then on to a local transfer station. Just under 7 miles one way. They told me I drove 37 miles.
OVIDIU Iuhaul is the best company in the whole united states, they make customers feel as if we were the owners of the company, they treat us with kindness and a lot of respect and consideration, providing us with more than a better service. When customers need help, they help us one hundred percent, making all customers feel more than satisfied. Thank you UHAUL for continuing to be the best transportation company in the entire United States
SILVIA GThier customer service is great. You feel comfortable and relaxed.
Kathy WStephanie was amazing so friendly and easy to work with. She made my day and 5 stars for U-Haul seriously amazing experience..
BROOKE NNice People
David C