We rented a 26' truck to move a theatrical set from Florida to Boston. We had one tire blow out in North Carolina. The tire was almost bald. The Uhaul service man came within 45 minutes to change the tire. That was good. However... he said that at least one more tire was not safe and should be replaced. He said he would contact Uhaul and suggest the other tire also be replaced the following day. Our driver could not wait to have the other tire replaced the next day, as the set was needed in Boston for the opening of the show. Sending a truck out with bald tires was a terrible and unsafe thing to do. We were fortunate that the blow out happened in the back of the truck where there was a second tire to prevent a major accident.
Philip R
Customer Reviews for U Pack N Move
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide breath mints for costumers that don't floss and brush....and free sample deodorant for those special customers.
BRUCE CIt was a pleasure dealing with the owner of this facility. Great guy! Great service in and out quickly. I would definitely use him again.
HOWARD DI arrived at the drop-off location after they were closed. So there were no personnel to be helpful.
Travis BRobert was very helpful and efficient, we were in and out within 10 mins. Answered all our questions and concerns!! The original U-Haul cancelled my 8am pick up, rescheduled me for another location that could not accommodate me. Luckily I called his location by 910am I was processed and getting into our rental. U-Haul should consider revamping their guarantee pick up. I should’ve called the original location the night before instead of hoping their system was efficient.
rafael Beverything was great can't complain, store owner was awesome!
barrington eProvided excellent customer service.
Yurjania RStorage facility not up to standard not safe to return vehicle at nite.
Heinrick dSend new hires for training to Roger. He knows this business well.
BRUCE CEverything is ok
jagdesh sMy only complaint is I was moved locations way out of my way to pick up the trailer.
Casey MWas greeted outside for the return of the truck. He had me checked in and I was on my way within 10 min. Very convenient
Lucille IEverything was good and professional! Good customer service!!
PAULETTE LThe drop off location personnel was extremely helpful and professional. After receiving poor customer service from the pick up location , I was glad that I had a better experience with the return .
randy cI was 100% satisfied this is the best location I have ever been ,excellent customer service clean and organized.
Yvonne WGreat service and excellent equipment.
david FVery friendly and efficient. Even gave me an extra day for free. I would like if they had notified me that I had to stop through the weight station leaving Florida since they knew I was dropping it off out of state. I was pulled over (not ticketed) for not stopping.
tanner gYour staff has excellent public relations skills just keep doing what you are train to do and every visit will be joyful one thanks 👍
Barbara JShortly after beginning my drive the check engine light came on. I pulled over to the nearest uhaul location and was advised to buy 3qts of engine oil and refill on my own. I rented this truck for a cross country move and feel that it should have been serviced and taken care of prior to my drive. This put me in a bad spot because I was hyperfocused the entire trip on the vehicle running smoothly.
CHRYSTAL HThis location is great. The gentleman that’s here is a big help and very professional.
Shiva SVery pleasant to work with. We rented trucks a few times and will be back to rent again.
wilma SFantastic experience. This was handled by Robert at the North Lauderdale location. He was friendly & professional & I would not hesitate to recommend him to anyone needing to use U-Haul services. 1st class service!
hewart bNothing
Ralph RVery good service from the guy who did help me out Nothing to complain about him thank you
RENAUD IThe best place for reliable u-haul rentals. Robert runs a tight shop
GLENN CThe wheel on the truck is a little off balance. But other than that the truck was wonderful.
WANDA MAll is good
Frisca SVery helpful with working with me.
HENRY SCheck in and drop off both excellently served
Guisseppe STerrible unprofessional Jamaican agent.Hang up on customer service severally.Road blocked off for days on rock Island to ger into plaza as well.Problems with is old truck and they extended for an additional day and he starts to sent driver license all over the place for no reason.Then got nerves sending private information to the driver emailed that was never on contract at all.Very agent & very disrespectful .Nasty 🙄 and unprofessional.No remorse for emergency or well being of customer information.The person whose drivers license used is not the person paying.He only put it on filed to drive the truck.Yet,he starts to send wrong information all over the place, no respect for HIPPA LAW AT ALL.Very disrespectful,unprofessional want to be owner under a contract with UHAUL AND VIOLATED ALL UHAUL POLIES AND STATE HIPPA LAW.THEN LEAVING THE BUSINESS BEFORE STATED TIME STAMPED ON DOOR FOR 5:30PM. HE LEFT ON 5PM WHEN BUSINESS HOURS STATED 5:30PM.CUSTOMER SERVICE MOTED EVERYTHING. HE GOT A CARD ON FILED .PLUS $100 YET HE WAS VERY UNPROFESSIONAL WHEN THEY CALLED TO EXTEND THE TRUCK.THEN, HE LEFT SO HE NO GET TO CLOSED OUT THE TRUCK ON TIME FOR 5:30PM.VERY UNPROFESSIONAL,AND RUDE.
d hI love renting from this location because Great customer service and Very professional
Lunide GNothing Robert is a Excellent Manager he goes above and beyond for the customers he is very attentive and a very nice person happy holidays.😁
juan mWe continue to go to this location because of the great service that we receive. Rep is knowledgeable, friendly and always pleasant and helpful.
Christian LThanks Robert, will not hesitate to recommend you to anyone,
WINSOME JNothing, The Uhaul rep was very nice, understanding and reasonable.
judith eWe needed a truck right away, called U-Haul and they set us up at the North Lauderdale location. It was a pleasant experience. Very professional and organized. Returning the truck was a breeze, no wait and very pleasant. I would highly recommend this location.
wilma SProfessional , fast , clean , no stress I would definitely be back
Reiniel SFive star ⭐️
Ennio PNone
Cliveus GBetter lighting in the rear parking lot
Yves RI can use an arm rest next time but other than that, I would recommend this location every time. Best customer service I've ever experienced. In and out, you could say...
Jessica RThis location was not the original location where i reserved my 26’ truck. The day before i was to pick up my rental from a location 1 mile away, I was informed that the location did not have a truck available for me and that i would now have to drive 30 minutes to this new location to pick up the truck. This was very inconvenient for me. Additionally, i reserved 48 moving blanket. The North Lauderdale location only had 24 blankets and i had to go to a second location to pick up the remaining 24 blankets. Again, inconvenient.
William JAlways an excellent experience here.
AMANDA SI have been a customer of u-Haul for many years, and I have to say my experience with U Pack Neighborhood Dealer is always the best. My truck was perfectly clean and ready to check in and out, and it was done in 5 mins. I like the fact that this store is fully stocked with any packing supplies you need. The staff is always friendly, and always have a smile on their face, and the best part is that they go out of their way to provide you with a great service! This place is my preferred rental center.
Beverly AEverything was satisfactory
Yvonne DGreat
philome jGREAT SERVICE
JEAN AGet landlord to fix walk outside back door, tree has lifted a section severl inches. Not safe.
David CNothing is wrong
Kenneth WNone
dolores m