Customer Reviews for U Pack N Move
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service

Rating:

5.0

Great customer service

Rating:

5.0

Again great service Robert is a Kool guy

Rating:

5.0

This is a great location.I only go to this location.Very welcoming he know me by name.Very pleasant.

Rating:

5.0

This was easy and efficient always good service I use there every time and always recommend family and friend.

Rating:

5.0

Ibam pleasedbwith this location

Rating:

5.0

Over the years that I've ever used U-haul as a provider for my services this is the best location that I've ever step foot into with great customer service, Would recommend family and friends to use this location!

Rating:

5.0

The owner operator Robert is just a great businessman. He knows the needs of the customer and was a pleasure to work it was a great experience. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Excellent service

Rating:

5.0

It was a good experience with excellent customer service.

Rating:

5.0

The guy at the counter is very pleasant and helped me to attach the trailer to my pick up truck

Rating:

5.0

Don't know if it's a technical problem with my phone or with uhaul but the return photos just won't upload to show proof of no damages..that's my only draw back..other than that EXCELLENT!

Rating:

2.0

I was informed there would be free storage since it was a one way trip but when my son in law got there they said since I wasn't there I could not get it, I was never informed of this, so I have To pay 159.00 for storage while I wait for my apt. Your employees needs to fill people in on everything I do not feel I should pay for this since I was not informed.

Rating:

5.0

Robert was very professional and patient with all my questions. Great experience.

Rating:

5.0

Everything was spot on.This is one of the best location.I have been going to this location for sometime.Hr makes the process very easy.

Rating:

5.0

Good service

Rating:

5.0

I was given a bad truck. i called UHAUL to complain that I was not comfortable driving from Fort Lauderdale to Houston in a truck with red signal lights on but was told to go back to the location. i went to the location and asked for a better truck but they insisted the truck was fine and the only option i had was to cancel the reservation. Not having any option because that day was my last day to pack out and i have paid loaders, i reluctantly took the truck. When the loaders came, the truck refused to start. I called Uhaul again and but they said someone is coming to change the battery. Then the roadside assistance came and only jump started the truck. I asked that i was told he was coming to change the battery but he said he was only told to jump start the car and he cannot change the battery. I got mad and called uhaul again and asked how i can use such truck for such long trip because i will need to take bathroom breaks and then that means i will wait for maybe hours before someone will come and jump start the truck again if it refuses to start. They now told me someone is coming to change the battery. I paid the loaders three times; first time when the truck refused to start and they waited and left after the time i agreed with them ended. second time was when i called them to come back believing the road side assistance will change the battery but the battery was not changed and they waited again and left after the time we agreed ended. third time was after the battery was changed and they loaded the truck. The trip made me spend extra time and money that would have been avoided if UHAUL listened to my first compliant and changed the truck.

Rating:

5.0

Thank you

Rating:

5.0

Thanks so much!

Rating:

4.0

The experience was great. I will definitely recommend this location to a friend.

Rating:

5.0

This was the easiest transaction with U-Haul that I have ever had. This location is amazing. The man working there was extremely nice and helpful and the location was super easy to get in and out of. Everyone goes to the big store on 441, so this place was empty and I was in and out in 5 minutes. Will go here every time from now on.

Rating:

5.0

I didn’t meet the personnel because I dropped it off at night.

Rating:

5.0

You are a wonderful man the store a Kimberly Blvd I will surely recommend this store

Rating:

4.0

Employees and facility were exceptional. My only complaint was lack of ordered shipping supplies.

Rating:

5.0

This was an exceptional experience!

Rating:

5.0

The Representative was Very Professional, Friendly and Knowledgeable.

Rating:

3.0

As per my experience I have learned that U-Haul does not inform fully of rental as they forgot to mention no SunPass for the truck rental from margate fl to Sanford fl which inconvenience to renters to receive a toll violation letter for additional cost for the price I paid for rental, but it’s very strange that the rental cost is high coming from margate fl when I search for rental cost to margate was cheaper by 450.00/735.00

Rating:

4.0

Person at this location was very helpful.

Rating:

5.0

Excellent customer service

Rating:

5.0

Service is always excellent thanks 😊

Rating:

5.0

Everything was great excellent

Rating:

5.0

The person that helped me was amazing

Rating:

3.0

The trucks are out dated and didn’t smell the freshest or clean

Rating:

5.0

Professional and quick experience. The pick up was fast with no problems!

Rating:

5.0

that dude is a great guy and respectful person. I really enjoy to rent my u-hall in this place.congratulations....

Rating:

5.0

Good experience

Rating:

4.0

The agent at the location told me to ignore the low tire pressure warning. I checked the tires and they were very low. This could have been dangerous on my 500 mile r/t drive. The windshield was filthy and there was no washer fluid. The truck interior was not clean. The truck itself drove well and was a pleasure to drive, but low-pressure tires, a dirty windshield, and a dirty interior made the experience unpleasant.

Rating:

5.0

Excellent

Rating:

5.0

Even called me and told me he was completed with check

Rating:

5.0

everything is going well so far.

Rating:

5.0

The customer service at this location in north Lauderdale was excellent, the gentle man was professional…. The location at 4747 Nob hill in sunrise that where I got my confirmation to pick up the truck uhaul change it to north Lauderdale I didn’t get a text or email say the location change, the lady was very nasty she needs to work in the back she don’t know how to speak to customer she is very nasty and out of order.

Rating:

3.0

Nothing…. Location is good for the area as is…

Rating:

5.0

Excellent service and empathy

Rating:

5.0

Keep doing what you’re doing 👍🏾

Rating:

5.0

Nothing the staff was very friendly and helpful!

Rating:

5.0

Robert was the best very professional and expedient.

Rating:

5.0

My experience was very good. The gentleman that took care of us was very professional, and we was in and out returning the truck same thing I will always rent from that same uhal