Customer Reviews for U Stor Cr 210
(U-Haul Neighborhood Dealer)

Rating:

5.0

Dropped off after hours so no contact with anyone but nice storefront and easy drop off

Rating:

3.0

Not a comment for this store, but we pre-paid for mileage and reserved a truck at one location and then less then 24 hours before the pick-up time we were told we had to change locations. This created a longer overall drive and then we were charged an additional amount for extra mileage. Is changing the location when you’ve already made all the arrangements and charging more a standard practice?

Rating:

2.0

Vehicle return was complicated as there is little room for parking. I picked up the vehicle with about 1/4 tank of fuel which should not be allowed.

Rating:

4.0

We were charged for 2 Dollie’s when only one was available and don’t know who to contact. Otherwise communication was great with the location.

Rating:

5.0

Sue was extremely helpful at the U-Stor It location! Also, I’m older and not really phone app savvy so I would recommend to you an quick instructional video or step by step instructions that can be viewed/printed out for us older folks to help us navigate through your phone app. I had to call and have a person walk me through the process while picking up and dropping off the truck. Thank you!

Rating:

5.0

The location was open on Christmas via mobile rental. The process worked well and made an unexpected delivery possible on Christmas day.

Rating:

2.0

I wasn’t provided with any extra purchases I bought. I ordered a furniature dolly and 6 extra cover mats, either of which were provided because the location was closed. I planned on these items for moving and had to call a moving company for service since I couldn’t use the dolly to wheel things myself. I was not reimbursed for the inconvenience of hiring someone for their mistake. I was told I could go and pick one up but would not be reimbursed for any extra mileages caused again by their mistake. Some of my furniture ended up getting scuffed due to lack of covers and mattresses soiled on the dirty floors. Uhaul did not seem to care that they made a mistake and I was the only one who paid for it, and it costs thousands. I will never recommend Uhaul again as they did nothing to make this right.

Rating:

5.0

No person available

Rating:

4.0

Folks need to know in advance that to use this location they MUST use the U-Haul app and complete the checkout and checking process online.

Rating:

5.0

Very easy 😁👍🏻

Rating:

1.0

Over charged me for fuel and the truck AC didn’t work

Rating:

1.0

Charged me for covers they didn’t provide and I asked for an extra dolly and I didn’t get that either but I was charged for it. 0 out of 10

Rating:

1.0

It’s a no working person location and when we went to take it back they had reserved it for someone else but wouldn’t let us drop it back off it was a mess. They wanted us to bring it to another location but our reservation said to bring it back to the same location.

Rating:

5.0

Y'all came through for me and I'm very thankful. I'll always make U Haul my rental go to. Thank you

Rating:

4.0

Online pick up so much harder that just dealing with a human.

Rating:

3.0

The app is horrible

Rating:

4.0

This was the best U-Haul truck I have rented. Negative comments.... The remote check in process is a bit time consuming..... and maybe there is no alternative to this. It took probably 20-25 minutes....and I had reviewed the process several time before hand. Also, the fuel consumption was terrible! I drove 115 miles and put $49.50 of gas in at $2.98 a gallon! Equals a bit over 6.9 miles mpg!

Rating:

4.0

The U-Haul portion of my experience was tremendous. The issues arose with U-Haul's partnered moving labor company, who arrived two hours late to my previous home. While they were awesome workers and did a good job, they told us the reason they were two hours late were because their boss sent them to "an emergency appointment," which directly pushed our move back and added an extra two hours to my window with the U-Haul. Unclear at this time if the moving labor company will compensate me for this additional time.

Rating:

5.0

Sue made the whole experience so much greater! We’ve been decided to pick up a storage unit. The truck was ready to go, clean, and with enough fuel. So processed meat, Sue walked us through everything very clearly. We will definitely come back.

Rating:

5.0

Location was easy to find and truck was ready and easy to pull out from the location. Everything was included that we ordered Online self serve was a pain but we figured it out by calling the 800 number.

Rating:

5.0

Extremely helpful staff. Excellent equipment and clean fair prices

Rating:

4.0

Easy drop off

Rating:

3.0

When I went to return the truck I went to the office. The women worker was talking on her phone and told me to use the online service to return. I was in a rush and the online return process (taking all the pictures) took up a lot of my time. The return process would have been better if staff could assist in doing that process.

Rating:

3.0

Tried dropping off the truck at this location, as scheduled, but was unable to do it through the web or app. There was no one at this location to provide assistance, and I had to call 1-800. The representative was extremely helpful, and allowed me to drop off vehicle. Overall very stressful experience. Glitchy app and website make it impossible to do this transaction seamlessly. Wasted lots of energy making phone calls, and trying to figure out how to make it work.

Rating:

1.0

The first place the manager was unable to show up for work -- so I waited 50 minutes at a facility instead of being at work. When I finally reached someone at UHaul I was needlessly cold transferred back into the service loop 6x before someone could assist. After that I was given a $50 credit for having to go a 2nd time to pick up the truck drive another 6 miles away and take a 2nd set of time off from work. The manager at that site came to the door and told me everything must be done over the phone and then shut the door on me. Don't people ever help people any more?

Rating:

5.0

Severs seem a little slow and mobile pick up is the only option. That is a bit frustrating.

Rating:

2.0

Pickup process had so many gaps and was confusing. We reserved our truck one month prior to the move with another location and it was switched to a new location at the last minute. The rep said we had to complete pickup on our mobile phone but the signal was terrible. So the rep completed the process.

Rating:

5.0

Absolutely a wonderful experience dropping off the truck. Will recommend this location.

Rating:

3.0

If a customer books a truck three weeks out with Moving pads and furniture dollies they should not find out 48 hours before the rental that the location only has one dolly instead of two and cannot provide moving pads. Moving pads are an essential part of a full house move!

Rating:

4.0

Mobile pickup and drop off is a little tricky but overall good experience.

Rating:

3.0

The air conditioner in the truck did not work well snd I was hot for almost 5 hours

Rating:

5.0

Really great service and convenient location!

Rating:

1.0

My pickup was CHANGED to this location by UHaul the day before and the required hand truck was not provided. I was dropped off for my scheduled pickup prior to my 8am appointment and a move team waiting on me. However, upon working through the process online the system asked if I could find and ACCESS my assigned vehicle. I did find the truck however it was completely blocked in by other trucks. I selected no and was told to call a local number. I explained the situation to the operator who stated that in effect, I'd have to wait for an hour for the store operator to arrive. So, I stood outside, fanning away the bugs in the heat and humidity until the store manager arrived. She was then finally able to move the truck that had mine blocked in and I was able to get on my way an hour and 15 minutes after I had arrived and past my scheduled pick up. While UHaul is apparently giving me $50 back (as I understand it) just the lost hour (plus) for both myself and the moving team I had waiting on me cost far more than this. If UHaul is going to provide this "do it yourself" service they must have an ability to respond in these situations MUCH more promptly and should have signs VERY clearly posted where the returning renter was to park the vehicle after hours (as was apparently not the case here). Honestly I've not been more irritated than I was while waiting for any assistance to get me on the road. Thankfully the store manager did handle it quickly when she did arrive.

Rating:

5.0

Very good job on everything!!!

Rating:

1.0

Terrible experience dropping off equipment. After looking at receipt why is there an “after hours service” fee? I dropped the rental off before the scheduled time , and nothing was serviced by anyone? Can this please be explained, and more so highlighted where in rental agreement that is stated? Would there still be a “service” charge if the rental was dropped off at the destination at the time of 1300? Please respond to these question as of now myself, and extended families business will be with your competitors like Budget or Penseke. rpcerveny@hotmail.com

Rating:

5.0

You are lucky to have Sue. Knowledgeable, friendly, conscientious.

Rating:

5.0

Need comunícate soon. I left my wallet and garage controls insise the truck

Rating:

1.0

The check in process failed at Step 1 because the system wouldn't take my photo. After many many tries I had to call tech support to return the truck. I will never use the 24/7 service again. There is nobody at this location to help.

Rating:

5.0

Nothing with the truck or location, this is the 2nd time I’ve used the mobile option to pick up/drop off and both times I had issues where I had to start over in the app to get things to work. I also had entered my DL info ahead of time then had to do it again day of. I just think there are some minor improvements to be made here.

Rating:

2.0

The truck felt like it would shake apart at 55. Forcing the increadibly slow self checkout is bad customer service. What's the point in having a location if they do nothing for the customer.

Rating:

5.0

Only problem oil leak on my drive way

Rating:

4.0

The truck shook violently and continuously acted like it was going to stall. Hands down the most terrifying u-haul experience of my adult life. Fortunately I have rented several U hauls over the years and I know that this is not normal.

Rating:

5.0

Nice and friendly stuff

Rating:

1.0

The attendant was very nice and helpful; however, the online service was a complete mess. It didn't work and took more than an hour to pick up and return the truck.

Rating:

3.0

Truck was dirty and air didn’t work. I ordered furniture pads and they didn’t provide them.

Rating:

3.0

Online process is horrendous. Provided info online then asked for again, plus additional info I dont have easy access to at the time of pick up. Location was labeled in person yet the person there said I had to check in online. You can reserve multiple trucks without creating an account but then have the system be confused when you do create an account.

Rating:

3.0

I thought it was ridiculous for the customer to have to do the employee’s job by checking out the vehicle, taking pictures and notating what is wrong etc. Then when we tried submitting you button never allowed us to actually submit it. What’s the point of the employee inside if we have to do their job?

Rating:

5.0

Sue at U-Haul was awesome and a pleasure to work with.

Rating:

1.0

I ordered five dozen furniture pads and a Dolly. There was a small rectangular dolly that laid in the floor without anything to grab. It looked like a mechanic would use it to work under a car. I had zero furniture pads…….ZERO! I called customer service and she told me that I was not charged. I Needed to be charged as I ordered them and I needed them and wanted to pay for them. I had no time to go to the nearest U-Haul which opens at 10 I was 30 minutes away without any guarantee that they would even have the furniture pads. Needless to say I destroyed several blankets and dented a few items. I can’t believe no one contacted me to let me know they were not in stock

Rating:

5.0

No hassle, Easy check in and check out. Great experience. Thank you

Rating:

5.0

This has nothing to do with the location, but the "no touch" process is cumbersome. We should be past the need to have the customer do the lion's share of the work in picking up and returning equipment during what are normal business hours. Not to mention that the process has an underlying tone of distrust of the customer.

Rating:

5.0

I requested 2 dozen blankets. None. I thought the 24/7 option for a regular truck renter takes way too long. Great location but I prefer a full service facility.

Rating:

5.0

The on line check-in did not work for us as it would not recognize my phones location. Although the storage facility where we picked up the truck was closed a representative saw we were having and came out to help. She administered our paperwork and we were on our way. Great customer service.

Rating:

3.0

I had several issues with scheduling and extending my rental. The 1-800 Go Uhaul customer service line is worthless for assistance. I attempted to use it on 3 occasions and after waiting for 30-mins on each attempt I finally hung up.

Rating:

5.0

One thing I wish is that this location had was Wi-Fi because when I try to upload your information my Wi-Fi was not strong and it took forever. I know other locations have public Wi-Fi please consider public Wi-Fi if that’s the only way that you can actually rent out a vehicle is by the customer having to log onto the Internet to secure the U-Haul. Because you have to be at the location in order to check out your vehicle and return your vehicle.

Rating:

5.0

I was happily surprised at how easy it was from start to finish. The mobile pickup was awesome! Thanks

Rating:

5.0

We really appreciate the good service from the management, Sue. Everything was timely and complete. She was very patient with our circumstances. The truck was in great condition like new. This is also a well managed self storage location that we have used for some time. We recommend this as well.

Rating:

5.0

1-Very happy with staff and location. 2-This line is not about this current location, but after going uhaul.com I noticed a $5.00 toll charge from 11-6 on a previous rental, hours after I returned the truck. Can you email me to tell me what this is. Thank you

Rating:

5.0

Very nice employee. Quick. In and out.

Rating:

3.0

Approval process took way too long to check out vehicle

Rating:

4.0

Great location for me, I have rented from here before.

Rating:

2.0

The woman working at the office was extremely rude and disrespectful