Customer Reviews for U Stor Ridge Rd LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Stor Ridge Rd LLC

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Shawn S. on

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Chris L. on

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Friendly

Timothy P. on

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The two people at the counter were very friendly and informative. They walked me around the truck and showed me all of the features. Very much appreciated!!! Thank you for the excellent customer service!

Zelia K. on

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Dave T. on

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Gina and Kevin Clark were outstanding! Top notch customer support, friendliness from the moment we called and reserved the van. They are a incredible asset to your organization. We highly recommend and will be using them in the future.

Cynthia B. on

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Lied about gas gauge. Charged my CC $16 for 4 gals of gas, when we only drove 8.91 miles, which was shown on the mileage meter. Will never use this office again. Had my CC stolen last time i used this location, so I used the online app to avoid this problem. They still managed to rip me off. Clerk just took keys and said we would get a receipt in our email. I should have verified the gas at that time, but I trusted the lady. Expected the bill to be less then intended cause we went 10 miles less then we anticipated. Very disappointed! According to their #'s this truck would have to get 2 miles to the gallon to have us charged for 4 gals of gas after only traveling 8.91 miles. half of which was an empty truck. No way in hell is this possible!! If this is not corrected, I will be posting bad reviews on every where on every social media and local bulletin board in our area!

Marion A. on

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The facility was "immaculate" - and the office building was beautifully landscaped and convenient to drive in and out. The owners were very helpful and provided excellent customer service. I have used uHaul for years, and I continue to use them and recommend them in the future.

Eugene G. on

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Nothing i feel everything was top notch.

Leslie A. on

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Angel H. on

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Merissa E. on

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Staff was friendly. But was only able to go 6 miles before the truck broke down in the middle of traffic at a busy intersection. Was a stressful experience. Uhaul customer service was good. Sent a tow truck out right away to get us towed to our location.

Rachel R. on

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The staff were very friendly and helpful. I’m from out of town and needed a truck for the day to help my son move from his apt to another one. They got us set up quickly and the return was also very easy. I highly recommend!!

Connie H. on

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Excellent! Absolutely amazing owners! I should up LITERALLY TWO MINS before they closed! They took me in anyway! They got me a truck and the equipment I needed, and they were so kind! Went above and beyond and didn’t even need to! I would recommend them to any and everyone truly a stellar location and staff.

Dawnlynn H. on

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Owners went beyond in helping us at the last moment issues that arise for my mother and I. Couldn't ask for nicer people to help us.

christine Z. on

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Richelle E. on

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Just parked vehicle outside. It was clean no trash anywhere.

Gregory J. on

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Gina at drop off location very rude & argumentive. Terrible customer service. Even though we had a rough rental experience this time we still would've used Uhual in the future. Gina's attitude & actions made it clear Uhual does not care about it's customers. Because of her behavior we will not be using Uhual anymore. Seems like a lot of people have complaints about this particular location. Uhual needs better people/businesses representing them. No one wants to deal with a bitter, argumentive person.

Bryan Z. on

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Trasena B. on

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Theodore W. on

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The owners were very nice and helpful in completing our rental I recommend this location to anyone renting in Newf Port Richey. Thank you very much.

chris M. on

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racquel F. on

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Such nice and polite people! Went over everything with truck with me before leaving. Keeps the facility and the trucks very clean. Would definitely go back and use again. Highly recommended!!!

Marly D. on

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Angela R. on

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Hire the previous employees back.

Jason C. on

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It was a perfect drop off. We were so tired and the staff parked the truck and said they’d email the final receipt. How sweet was that! Great experience. Highly recommend this location. Thanks.

Marcelo N. on

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Nice and friendly staff. Eager to help make the right choice in renting trucks

Franco C. on

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The staff was very friendly and informative, and the facility itself was very clean and well maintained. I’d definitely use them again, as well as recommend people to use the location.

Linda H. on

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The couple running this location are outstanding

MARK B. on

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Nothing keep up the good work staff is great

amber S. on

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Staff where helpful and polite. Excellent service

Darryl M. on

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Mary K. on

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Cecelia S. on

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