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cynthia s
Customer Reviews for U Stor Ridge Rd LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing this location runs like a champ
JEFFERY Bi drove 14 miles. I did not want to stop to get. a gallon of gas, otherwise, I was going to be over the 90 minute limit. Sadly, I was charged over $7 for the gallon. If I were to be refunded that amount, I would change my rating to excellent as the gas gauge barely moved. Thanks
Michelle HAbove and beyond customer service!
JD HGreat customer service, have rented over the past.. very good location also.
PASQUALE LThe man we dealt with at the office was very nice and considerate. The pricing was reasonable.
KELLY GVery friendly staff.
KEVIN AThe inside windows should be cleaned for safe driving
RICHARD BAlways great customer service! The managers are fast, friendly, and get you out the door quick! I highly recommend this facility for all your moving and storage needs!
JOHNNIE CBest U-Haul experience! The managers were very friendly and got me out of the door fast! I highly recommend this location for all your U-Haul and storage needs!
JOHNNIE CNothing. Everything was great again. Smooth check in and all the staff are very friendly.
CHRISTOPHER MAlways great customer service! The managers are friendly and get you out the door quick!! I highly recommended this location for your truck rental and storage needs!
Johnnie CExcellent service in a very tough moment-Thanks Guys!
ROBERT KEverything was handled wonderfully
CHISTOPHE MThey have rats!! When moving out of the storage unit there was rat droppings on my stuff!! Would never go back again!!
TRICIA HThe gentleman and his wife who operate this location were phenomenal! Great service and very informative, will definitely use this location in the future.
AJ BVery friendly
ERICKA GI dropped off after hours so I didn’t talk to anyone but I did receive the final statement early next morning which was appreciated.
Jessica RGreat customer se
Kimberly JWe rented a truck there, and then we were emptying out the storage and we weren't there maybe 10 minutes and Kevin told us to hurry up because he had a bunch of trucks coming. Our experience there would have been much better if Kevin wasn't such a dick..
Edward DThis location is top notch! Great customer service, trucks are spotless, and they make the process super easy! I highly recommend this location for all your moving and storage needs!
Johnnie CAlways a pleasure doing business at this location. Easy going and awesome.
Charles CThere is nothing to improve. This was a great experience. Thank you so much for everything.
Doug HIt went off without a hitch. Everything was ready to roll when I arrived and I got the immediate job of moving out of my storage unit done in two trips :-)
Robert BNo comment
Dierdre DThey rented me a truck without air conditioning, with the driver's seat broken that blocked visibility on the road, making my 1 and a half hour round trip super dangerous. Plus, the driver's side charger is useless to charge cell phones or other devices.
JANICE MGreat service and very friendly.
Pasquale LThe customer service provided by this husband and wife team is excellent. I arrived with a trailer hitch attached to my vehicle but no ball mount. I purchased one from Wal-Mart and the husband happily put it on for me. I can't say enough about the service provided at this location. I highly recommend this location.
Deborah SThe entire process was seamless from the reservation process, to the pick-up and drop-off.
Lisa TVery nice service people we had a great experience with them. Thanks
Isaac MThis location was very professional and clean. I would rather them over any other uhual location thank you guys for making my move less stressful U STOR!!!!
TIFFANY WThe husband wife team working at this location are very personable and helpful.
Tina FGreat customer service and very nice staff to work with.
Jeffrey CThe location was great overall. The Equipment was clean but the maintenance on it was lacking. the tow/haul was stuck on. The truck took forever to shift. It had the “oil change needed” lit up.The driver seat was ripped. Overall the truck has seen better days.
Justin HWe are always welcomed with a smile. The staff is great.
Teresa CI was thoroughly satisfied.
Jerry MNothing the service was awesome I rented 2 trucks in a week and both times the service was excellent
Richard CNo need of improvements, husband and wife both welcome me and treated me very professional. Keep it 💯 👌
Roberto Rvery friendly / nice and helpful. I will recommend this location to anyone that needs their service.
Bradford BI was charged for furniture pads (x’s 2) and did not receive them. I would like a refund.
Christopher PBoth of the sales associates were amazing.
Brishay WVery friendly, and pleasant to work with.
Dallas CCouple were very nice and helpful. Truck very clean and in good condition. Would rent f3om them again no problems.
Jimmy DThe only issue I had was the mileage on the odometer didn’t coincide with the paperwork but it was all rectified.
Alfonsa JThank you for working with my schedule.
Dennis HExcellent experience this time!!!
Susan IJust keep up the good work
Anthony P