I called twice, and my husband called again before we left for drop off, to make sure we could drop off on HiWay 59 in Detroit Lakes. When we got there we were told we couldn't leave it there. After about half an hour, we were told we had to go to Hiway 10 in DL. There was no visible code to scan and we spent almost another half hour to be told by a nice person on the phone, that we could just leave the keys without going thru the hassles.
Sandra G.
Customer Reviews for U Storage Detroit Lakes
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle should of never been rented but was forced to rent from out of fargo to be able to rent for multiple days even though fargo had trucks every day. Of all the moves with uhaul this was the worst exp.
Ashley K.I like the fact the truck was cheap to rent but in the end the mileage adds up and costs more than expected. Will think twice before renting again.
Tiffany S.Operator went above & beyond to get me a 26' rental; however my experience earlier with U-Haul was very disappointing. I was supposed to pick up my 26' rental at West Fargo at 7am, only to be told they had no such truck, despite my reservation weeks in advance. I had to drive 1 hour away hours later to get the truck at Detroit Lakes. Then I ended up having to buy $100 of blankets fro my mover, cuz my rental didn't have the blankets or follies I had ordered.
KURT S.The online check out and in process was awful. No one available to help. Will rent a uhaul from Fargo next time.
Becky D.Everything with the site and people there we interacted with was great. However, we had issues both times using the app to check in and out. The links we were texted work much better than the app.
Jeremy B.Using the phone pick up and return was a real pain in the ... Especially when returning and trying to get a dash picture at night with the odometer light causing a blurry almost unreadable picture to send. Sooo frustrating! Otherwise ok.
Keith S.T-mobile service at this location made pick up difficult. I know it's my service, it's one of the big three.
Derrick M.Give the truck to us that's actually been driven in the past three months and not the one that's caked in an inch of ice and six inches of snow on top of that
Matt H.Eric, I believe that was his name, was extremely helpful when I was having trouble with the app while I was trying to drop off the rental after hours.
Donald K.There was no one there to check in i was unfamiliar with the way it was set up could not get to a live agent to help me check in there were customers waiting to pick the vehicle up. I did not get my one way free storage rental as they were not a participating drop off site. Pa. The female person I spoke to who was an agent in Fargo for the incoming customers picking up the truck was rude, threatening to charge me$300 late fee. I was charged a late fee of a day due to not being able to check in but i disputed it as not being able to check in online due to requested new password was denied had to wait for a long period of time to reach a live person. I wouldn't have been late if i could have gotten through with the check in. But had to get live agent to send me a code to access check in.I was refunded the charge. So would be great with more of an education on the issues that arise with check in and less time to reach a live agent.
Rachael L.You need to improve the terminology on your app! When I went to pick up my truck, I opened my order on the app and could find ONLY three options: "cancel my reservation", "change my reservation", or "convert to truck share". NOTHING said "start my check-in" from the order page. I wasted 20 minutes trying to find help to explain what I was supposed to do. The option should say "start my checkin". You could save lots of annoyance!
David W.Had a check out issue, called, rep immediately answered an got us squared away immediately. Good experience. Drop off just as easy.
Philip S.I was not happy getting overcharged
MICHAEL R.Location bar code did not work.
Paula C.Clearer drop off instructions
Denise S.Internet never worked, checking in and out; we were in the wrong location to scan the barcode but we were next to and inside the lips. We had to call them both times to check in and when we returned truck.
Beatrice C.The manager of the Detroit Lakes office was extremely helpful. The U-haul app/website, however, was totally useless and very frustrating. It never did work even after changing passwords. If it wasn't for the manager's help we would not have been able to pick up the truck.
Greg P.Not much here....best customer service I have seen in years...
Patrick H.