Customer Reviews for U Store It
(U-Haul Neighborhood Dealer)

252 reviews

7030 W 103rd St   Chicago Ridge, IL 60415

(708) 572-7989

Location Hours

  • Mon-Wed: 8 am - 2 pm
  • Thur-Sat: Closed
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(708) 572-7989

7030 W 103rd St
Chicago Ridge, IL 60415

Services at this Location:

Location Hours

  • Mon-Wed: 8 am - 2 pm
  • Thur-Sat: Closed
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Craig N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Mario E. 
Rating:
5.0

Kind considerat and a good man running this place. They have good prices and helped me get the best deal. I am very happy with their service.

Pandora S. 
Rating:
5.0

Amazing customer service. Very friendly and informative.

Erin B. 
Rating:
1.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Great service

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Allen A. 
Rating:
2.0

Customer did not leave a comment.

ERIK E. 
Rating:
3.0

Truck is very bad

Mohammad A. 
Rating:
5.0

Both employees that I dealt with were very helpful in setting up the rental.

James L. 
Rating:
5.0

Great service. Very friendly and helpful

Dennis S. 
Rating:
5.0

Small office area, the gentleman who waited on us friendly and helpful.

Mary T. 
Rating:
1.0

Customer did not leave a comment.

Tierra J. 
Rating:
5.0

Jimmy was very respectful and professional I appreciate the service he gave me mass my brother

Tareq S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
3.0

Customer did not leave a comment.

Timika O. 
Rating:
2.0

I was not informed of the drop off process. The office was closed when we arrived to drop off the truck. So we dropped off the keys, and after we left the property and on our way home, I received an automated text message to check out through mobile phone. This required us to drive back to the property, take pictures of the vehicle, and it wanted me to take a picture of the gas and odometer, which I didn't have the keys to open the door to check. Customer's should be informed of the mobile drop off process so it does not inconvenience them. If I didn't drive back for the mobile check out, I would've been charged a $20 convenience fee which I was also not informed of. Very misleading and inconvenient

Sean M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer service was excellent

barbara M. 
Rating:
2.0

Make sure when someone orders a dolly that the dolly is in the truck.

Julian D. 
Rating:
5.0

Good

Ahmad N. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
4.0

rented truck needed front end service/repair, too much play in steering wheel!

bob J. 
Rating:
5.0

Customer did not leave a comment.

Mandy C. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Phil (or was it Bill?) was friendly, personable, and helpful. Thanks.

Joel D. 
Rating:
3.0

I requested a pick up location in the Lisle/Naperville area and don't understand why I had to drive 25 miles to pick up a 5x8 trailer.

Raymond F. 
Rating:
5.0

U Haul Location charged me more than the contract. I have to now call to make the adjustment. This is after U Haul had to cancel the first reservation.

Srinivas Y. 
Rating:
1.0

The woman working the morning I rented 7/5/2019 was pleasant and seemed to know what she was doing until a little I noticed an overdraft of over $750 in my bank account!! At some point she must have made a very big mistake and charged my card for someone else's rental. She did reverse the charge but by that time the damage had been done. My money is being held over the weekend until they will release it to my bank on the next business day. This charge also put me in a negative stance with my bank and moneyless over this weekend. Thank god I had $ to pay my movers! This is totally unacceptable and very BIG MISTAKE! I won't ever use that location again and will tell anyone else I know who is looking to rent a truck to steer clear of Ustore It on 103rd and Harlem.

Bernadette P. 
Rating:
4.0

Customer did not leave a comment.

ANTON P. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
3.0

Marsha was wonderful and the only plus in a bad situation! She was really great I giver her 5 stars. The rest was 1 or 2 stars. I didn't like the fact that I selected my pick up and dropoff locations very specifically and then the morning of the rental day, someone woke me up at 7am to tell me that the place I rented from was not available. I was intentionally trying to get my sleep for the drive ahead of me but that got ruined. Then for whatever reason the dropoff location got changed to somewhere far away from my destination. Also, there was no jack on the trailer which made it very hard to hook up and impossible to unhook with it loaded. Very frustrating. Put a damper on what should have been a great trip to get my son his first apartment

Taft L. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Everything went smooth. Rep had a little trouble getting all info into computer but no problems to speak of

Leonard C. 
Rating:
3.0

Customer did not leave a comment.

Samuel W. 
Rating:
4.0

Customer did not leave a comment.

cynthia V. 
Rating:
5.0

Customer did not leave a comment.

Bud M. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Everything fine, keep doing what your doing. Employees very friendly

Sheryl R. 
Rating:
5.0

The lady there was wonderful

steven N. 
Rating:
5.0

Bill is awesome would recommend it to everyone

Alpesh P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

no improvement needed, the dispatcher,marsha was perfect in all ways.

russell W. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Great customer service, very helpful. Thank you.

Jan F. 
Rating:
4.0

needs i pass holder in window. that is all thanks.

James M. 
Rating:
5.0

Customer did not leave a comment.

Evan G. 
Rating:
5.0

Very freindly staff.

eduardo G. 
Rating:
5.0

This was a terrific experience. Excellent customer service. The transaction was smooth and all terms explained clearly. The Cargo Van was very new and drove nicely. It was an overall great experience.

Kathleen J K. 
Rating:
5.0

Customer did not leave a comment.

Kelley K. 
Rating:
3.0

having customer parking that is off street would be helpful.

Patrick F. 
Rating:
5.0

Marsha was a wonderful person to work with from start to finish. I will continue to rent from this facility as long as I get to deal with her.

Merly R. 
Rating:
5.0

Customer did not leave a comment.

Verner O. 
Rating:
5.0

I drove the truck it total of 6 miles I was charged $18 for the use of 4 gallons of gas which is not true the gas indicator is either malfunction or the person who read it did not get the right Reading.

Abdel Y. 
Rating:
5.0

Customer did not leave a comment.

Natalia C. 
Rating:
3.0

The gentleman who served us today in the office was really nice and professional, but for the lady, I cannot say the same. When I called for reservation yesterday, she kept asking so many unnecessary questions and talking on the telephone that I felt like she was trying to trick me.

Ayse Betul A. 
Rating:
4.0

The uhaul smelt like wet animal.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Kristine C. 
Rating:
5.0

NICE PEOPLE TO DO BUSINESS WITH

Michael M. 
Rating:
2.0

Picking up was awful. I was supposed to pick up someplace else at 730 am, and then the place did not open till 9. They switched me here. The woman who worked there was great, but equipment did not have extension cord for lights, no help hooking up. Really screwed up my moving day.

Susanne H. 
Rating:
3.0

Customer did not leave a comment.

Sharrice W. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline O. 
Rating:
1.0

The pickup location was not the one selected and it changed without notice. Arrived at original pickup location and they were closed. Had to call the reservation to figure out where were were supposed to pick it up. Plus the lady wasn't very professional.

Jonathon H. 
Rating:
5.0

The lady there was very nice and also funny,communicated well with customers I told my passenger when I got back in my car I'm coming back here in the future.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

GENA L. 
Rating:
3.0

I'd like to thank Marsha at the Chicago Ridge, Illinois location for all her help. She made the process flawless and was very pleasant to work with. She is helped sell your brand. I would highly recommend her and your company to anyone looking for a truck rental. Thank you.

Jim D. 
Rating:
1.0

The guy works thief his name bell .. I only took the truck for like 3 hours when and I put gas in it when I came back to check out he said everything was good but he charged me for gas even though he said it was good

Ala N. 
Rating:
2.0

Customer did not leave a comment.

KIMANI T. 
Rating:
5.0

None

Gabrielle J. 
Rating:
3.0

Customer did not leave a comment.

Sandi K. 
Rating:
5.0

Nothing - we were totally impressed and happy with our vehicle and the kind service we received from Marsha.

Mary Beth S. 
Rating:
5.0

There was cigarette ashes in the cup holders.

Andre G. 
Rating:
4.0

The woman that handled the rental was very very pleasant and helpful. It was a pleasure dealing with her. Mary Z

Mary Z. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Debra O. 
Rating:
3.0

make sure mileage is accurate for billing

Mark Z. 
Rating:
5.0

The customer service and reservation are terrible. They are also ignorant and disrespectful. They hung up on me 6 times after I explained to them my concerns. One young lady raised her voice at me. This will be my last time ever using u-haul

lamar M. 
Rating:
3.0

Using your company was a terrible experience. My problem was not with the employee at the location that I picked up the truck but with the people I spoke with on the phone . Everything I was told by them was totally inaccurate. My move was very stressful because your employees on the phone did not know what they were talking about

Robyn W. 
Rating:
4.0

Customer did not leave a comment.

Sharon J. 
Rating:
1.0

Customer did not leave a comment.

Stevei S. 
Rating:
1.0

Didn't want to deal with the negativity of the worker there so I say can I have my receipt so I can just go (being very busy, needing to move on to the next task on my moving day) the lady asks me to leave for having attitude and tells me SHE WILL CHARGE ME DOUBLE. So I cursed her out. Do all your employees threaten to STEAL from your customers?

Ricky C. 
Rating:
1.0

Pickup was different location than I booked. Not interested in traveling the south sie of Chicago. Ibooked the location based on what was best for me......will not use U-haul again.

Jeffrey B. 
Rating:
5.0

everything was great

Gary G. 
Rating:
5.0

Customer did not leave a comment.

HENRY O. 
Rating:
5.0

Customer did not leave a comment.

Ezittie D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany N. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Monica T. 
Rating:
4.0

Great customer service rep.....Marcia!

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
No reviews have been submitted for this location.

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