Customer Reviews for U Store Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U Store Self Storage LLC

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MICHAELFRANCIS D.
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Customer did not leave a comment.

Mena S.
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Vehicle was hardly driving , I felt unsafe driving this vehicle , Definitely lack of maintenance

LAVETTE G.
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Customer did not leave a comment.

MANUELALEXANDER A.
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Only bad part of our experience was the cleanliness of the car. Broken equipment and steering wheel didn't seem fully aligned. Got the job done but wasn't the most comfy/secure ride.

CHRISTINE A.
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Every body was nice to us

Craig G.
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Customer did not leave a comment.

RYAN C.
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The Driver's side seat belt in the truck we rented doesn't work. It is broken.

Billy L.
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Customer did not leave a comment.

JOHN D.
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Teresa and Rachel were very professional and kind and very honest on what to make sure to look out for while renting the truck . Thank you for a smooth and successful journey ....

Matthew D.
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The woman who works at this location went above and beyond to help us

Frank V.
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Customer did not leave a comment.

MOHMOUDR A.
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Candace P.
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Sarah C.
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This pick up location was SO far from where I requested.

NICK P.
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Salvatore M.
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RoseMarie V.
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A total nightmare I have been calling about the bills I'm being charged $375 and change when the correct charge is $168.30. Can anybody help? Thank you. RoseMarie Visone

Deborah M.
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Customer did not leave a comment.

ALISON Z.
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Richard Q.
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In my opinion, the process of picking up the truck through the phone took a long time. It seemed we lost like 15 minutes waiting for the whole process to complete. Overall it was a good experience, but maybe cut out part of the process. Thanks!

Timothy L.
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Customer did not leave a comment.

Patrick K.
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The location was fine, but the Uhual app to retrieve rental van was clunky and crashed on me. The email instructions to pick up van was a day late.

Jimmy H.
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Customer did not leave a comment.

David R.
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Thank you for everything. Worked out perfect and I already recommend your location and uhaul in itself. David Rodriguez

Indika B.
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The person who was in the location helped me...He is very kind

ABNER J.
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Customer did not leave a comment.

STEVEN B.
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Matthew G.
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After hours pickup & return was a breeze, and I was allowed to park my car in their lot. Would definitely use again, high;y recommended!

VINCENT M.
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WALTER G.
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Easily accessible and good customer service.

Anthony R.
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help with the checkin process. the online return process was confusing and lengthy. the website required location services turned on - but gave no direction on what options had to be on. i'm familiar with the technology and still ran into major issues. i only want sores with hands on returns and/or no fees for leaving it until morning for employee to handle.

michael S.
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Customer did not leave a comment.

michele S.
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David C.
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nicest people easy to work with

George R.
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Nothing

PEDRO C.
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The experience was perfect, very helpful and went above and beyond. Highly recommend this location.

ZALMEN A.
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Customer did not leave a comment.

Javier P.
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You should consider have a GPS program with in your app

JOEL M.
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Customer did not leave a comment.

Rose P.
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LEV A.
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Frank M.
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Robert M.
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Great experience, easy and quick. Staff was professional and you could tell they were experienced. Overhaul high Mark's!!! Great Job

melissa R.
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JOSEPH N.
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J C.
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John Z.
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THOMAS F.
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NANCY R.
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Douglas S.
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Would rather desk with a person.

Abdelkader R.
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Gigi L.
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Easy and quick!

james D.
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I have dealt with those two ladies that work there all the time when I rent they are the sweetest ladies that I have met they're very kind and they get me in and out very fast

Ruth S.
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Customer did not leave a comment.

MARION J.
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Very pleasant staff

Chris R.
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Wonderful people!

Robert W.
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Very friendly and smooth transaction beginning to end.

Wilfredo P.
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Staff very helpful, truck well maintained.

LISA V.
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Customer did not leave a comment.

JOSUE R.
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The ladies at Ustore were phenominally friendly, knoledgable and kind. HOWEVER THE STEERING FOR THE TRUCK RENTED TO ME HAD ALOT OF GIVE !!! It felt dangeours while driving on the highways. I work as a supervisor of a fleet of 50 trucks.. that truck needs to be serviced. Or an inexperienced driver can crash. Otherwise great service from the ladies at the store.

THOMAS P.
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The whole picking up and dropping off of the truck when the office is closed is a colossal pain in the ass, submitting photos, waiting for responses, and forever to talk to someone on customer service line is ridiculous, should not be that hard

David L.
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Customer did not leave a comment.

mark G.
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mario L.
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Marinos P.
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DANIEL L.
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Nicholas B.
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VINNY S.
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Theresa and Rachel are fantastic. Highly recommended

RICHARD W.
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Convenient location, just needed a truck for a few hours to pick up a yard set. The person at the front desk was very helpful and had a great attitude.

cechy D.
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nothing

VINCENT M.
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Great experience.

LUIS R.
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I would definitely recommend this location it was close to my house the lady at the desk was extremely extremely nice and it all took all of 10 minutes it was easiest time I rented a U-Haul I ever had yes I would definitely recommend this area again

Vincent M.
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Everything was exactly as promised and ready ontime. Tge service was wonderful, both Theresa and Rachel were great!

sam S.
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Customer did not leave a comment.

Alex T.
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Customer did not leave a comment.

WILLIAM G.
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The staff at this location are always friendly and helpful, making the rental experience a pleasure.

randal S.
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I have so many complaints I can fit them in this box Tell customers that one way rental means 1 way, give a vehicle that is clean and safe, vehicle had lots of water inside cab from rain, front end felt like it was falling off

Joseph S.
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You need to equip all vehicles with ez pass. There is not too many toll booths around anymore. With your company charging a service fee when you get the toll bills is making it increase the amount of renting.

KENNETH S.
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Truck was clean and ran beautifully. Experience exceed expectation. Would definitely use again.

Roseanne A.
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Nice staff.

Thomas P.
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Customer did not leave a comment.

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Nothing was perfect!

DAVID R.
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My experience was great and great customer service.

ARNOLD A.
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Customer did not leave a comment.

FELIX C.
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I had a 9:00am resv the office didn't open until 9:25am. BE ON TIME.

JOEL M.
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Customer did not leave a comment.

LETICIA L.
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Customer did not leave a comment.

William S.
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The gentleman who helped me at the counter(older w/ moustache), was just that; a gentleman. He was very courteous and helpful. He wished me a safe trip and also brought my furniture pads to my rental truck.

ROSEANNE G.
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Excellent customer service. The gentleman made sure I understood everything before I left!

JOHN S.
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Customer did not leave a comment.

JHONNY A.
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The fastest and kindest service I've found when renting a truck.

Ron S.
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Gentleman at location very helpful and would definitely recommend this location to anyone

JOHN E.
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Excellent service thank you

Ellen B.
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Customer did not leave a comment.

WALLY S.
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THOMAS F.
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Customer did not leave a comment.

STACY A.
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Bart S.
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Great service!

BENJAMIN R.
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Customer did not leave a comment.

CHRIS C.
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Wilfredo helped me get a truck whenever i was in need of one ...this time it was last minute and. The two ladies at the same location on south avenue in si ny accommodated me without wasting time thank you very much ..I would not ask them to change a thing ..

No reviews have been submitted for this location.

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