Customer Reviews for U-Box Moving & Storage of Kent

715 reviews

8240 S 196th St   Kent, WA 98032
(Limited Parking)

(253) 216-8131

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 216-8131

8240 S 196th St
Kent, WA 98032
(Limited Parking)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Georgette P. 
Rating:
5.0

We are so pleased with the service we got with Uhaul. Friendly professional women who deleivred and picked up the boxes. More than enough blankets were provided. We appreciated how well Uhaul communicated with us constantly and kept us up to date on timing. We will recommend this experience to any who are moving,

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

Customer did not leave a comment.

ARTI D. 
Rating:
5.0

Nothing, staff was friendly and helpful, location was easy to find. 10/10 thanks guys!

Mercedes S. 
Rating:
5.0

Had no problems with pick up and delivery. This location called me the day before my scheduled pickup date to confirm the date and time which was really great. However, the corporate customer service line (not specific to this location) needs some adjusting. I was on hold for over 2 hours on multiple occasions. While the customer service representatives I spoke to were very kind and tried to be as helpful as possible, they were still unable to resolve my issue on that same phone call. Please make the wait time shorter.

Madison F. 
Rating:
5.0

Customer did not leave a comment.

Tanya R. 
Rating:
5.0

Easy drop off, easy pickup. Box shipped and arrived about 4 days ahead of schedule at the U-Haul facility. Really good experience! My only suggestion is it would be helpful if we could schedule access online instead of calling.

Christen W. 
Rating:
5.0

Overall service is excellent -- once you reach a customer service representative. However, the wait time to reach customer service consistently exceeded 1/2 hour which was untenable. No option for a call-back from an agent when available. For this reason, I cannot recommend U-Haul.

JANE M. 
Rating:
5.0

The girl that delivered and picked up was excellent. Highly recommend Uboxes

pamela A. 
Rating:
4.0

The pick-up was easy. The rest of the experience pre-pick-up was terrible. I will not do a ubox or deal with Uhaul in the future for any move. The experience was terrible.

MELISSA ANN K. 
Rating:
5.0

Everyone was so friendly and accommodating at the Kent location and the Everett location. Thanks! I'll definitely recommend them to everyone!

Melissa F. 
Rating:
2.0

Customer did not leave a comment.

Kendra B. 
Rating:
1.0

I will never set foot in your stores .I will tell my story to all my friends never to use u haul.

Robert S. 
Rating:
2.0

The customer service needs dire improvement. The employee helping us was extremely rude and had such a poor attitude. We will never return to this location.

Kory B. 
Rating:
5.0

Phone answers need waiting a long time.

Jie R. 
Rating:
5.0

Customer service was terrible. The employee Grant Dowell was rude to my wife and child and then was rude to me after she reported the interaction.

RICHARD B. 
Rating:
3.0

The process of requesting the Ubox's to be pulled for access needs some work. Both times I called over 24 hours in advance and requested them pulled. When we got to the location, they had not been notified both times to pull them. When we got there they advised if they were behind other ubox's accessing them that day wouldn't be possible. We took days off of work both days for moving. This needs to be fixed, luckily we were able to get them accessed.

Alicia M. 
Rating:
4.0

Customer did not leave a comment.

Bhavik M. 
Rating:
5.0

The communication was exceptional. I knew what to expect for each step.

Braxton B. 
Rating:
5.0

Customer did not leave a comment.

BRIGITTE A. 
Rating:
5.0

Customer did not leave a comment.

QUINNITA D. 
Rating:
4.0

The people were great, but your website is pretty awful.

Barbara G. 
Rating:
5.0

Pick-up and delivery people were friendly and knowledgeable.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

MONTREY E. 
Rating:
4.0

I think you guys did a good job. The whole experience of having my things on the other side of the country was odd, and there were time zone issues, but everything got resolved and my stuff arrived. I think billing was a little wonky, and I did get a notice after I had already fixed my credit card info, but aside from that, everything went well.

Robyn S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
3.0

This service is a rip off. I have no issues with the people but the service itself. I got two very small boxes across country and it cost me 4K. I'll never use this service again. A Pod would have cost a lot less for more room.

Gunnar B. 
Rating:
2.0

While I'm happy my stuff arrived, This is one of the worst logistics experiences I've had, will not be recommending u-box. - I booked online in advance of the move, things seemed okay. During booking One of the destination delivery operators in austin listed seemed to have an unreasonably low price and we're on the opposite side of town, didn't use them. - About a week after booking, visited the u-haul Interbay location listed for doing u-box. They said they dont do ubox and I need to call u-haul to figure out logistics again. This then required me to pay a origin delivery fee (for loading the ubox). - Thought after calling u-haul a week earlier and clearly uploading pictures thered be no problem getting the box. On loading day they didn't even have me on their schedule, I had to make sure I called u-haul first thing the morning of loading day. - at destination, Delivery was delayed, ubox sat for 6 days. Not a big deal but got no notification of what the final empty box pickup day was until calling them. Learned only after calling again was delays then due to a truck being down. Overall, I think uhaul is going to be mediocre on this side of business compared to dedicated box shipping businesses.

vivek G. 
Rating:
4.0

Customer did not leave a comment.

Mirlan A. 
Rating:
4.0

Please don't damage the box with a forklift

Jason B. 
Rating:
5.0

Nothing - everything was a great experience!

Kat W. 
Rating:
5.0

More larger trucks avail.

Mike S. 
Rating:
5.0

Zolo Movers were really outstanding.

Blaine J. 
Rating:
4.0

just curious on why it took so long for the review and why i didn't get any thing about what i was charged and why

Jacqueline B. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

ALYSE A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA G. 
Rating:
3.0

Customer did not leave a comment.

JUERGEN G. 
Rating:
5.0

Customer did not leave a comment.

Tyrone P. 
Rating:
5.0

The gentleman who works at this location is amazing! We forgot to schedule a time to get into our u-box and he was very wonderful to go and get it set up for us to get into. He was friendly, helpful, and very kind. Couldn't recommend him enough!

JILLIAN F. 
Rating:
2.0

The effort to get the U-Box containers to Seattle was expensive and a comedy of errors. No one seemed to have a grasp of how anything was to be done, no communication, not even the correct addresses. Their so called "moving help" was a joke. I will never use U-Haul for anything again. Why don't they have more competition???

Nancy W. 
Rating:
5.0

My pick up gal was great Thank you

Peggy Y. 
Rating:
1.0

The person who rented to me assured me that going over no more than $52.00 could be paid on my payday 1/7/2021 with no issues. Here we are the 6th and my card was charged along with a fee due from my bank due to no funds being in the account. This is by far the worst experience I have ever had with uhaul and I will be taking my business elsewhere when I need to rent a truck. It's bad enough I had to wait a whole hour when my rental started at 1pm for this worker to show up. Me and my husband along with a customer behind me walked all the way through the warehouse looking for a worker as well as outside and not 1 person was in sight. We totally could've robbed the place. Check the camera footage, This place is so unprofessional, I will never recommend this place EVER!

RAYA S. 
Rating:
1.0

The storage container company I initially used was bought-out by Uhaul so they took and housed my container for a few years. I was charged a late fee once, so I wrote them to explain that the online dashboard "due-date" was confusing because it said $0.00 was due by a certain date, so I could only assume no rent was due. The reply was rude, implying that I should ignore what my dashboard on their site says and just pay. They also turned away the reserved truck that showed up at their facility to pick up my container (to deliver to shipping port) and GAVE NO REASON to them, or to me, after I wrote to ask why they are holding up the pick up. Not even an apology. I believe both times it was Grant Dowell that I talked to. He's simply bad at customer service. I suggest to anyone needing storage help to please go elsewhere.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
4.0

I needed 3 boxes and I was estimated 2. I only realized this after reading up on their size. I wish the person who quoted me originally had asked more about how much stuff I actually had rather than estimating off number of rooms.

Morgan B. 
Rating:
5.0

Very very good service and staff

Tan H. 
Rating:
5.0

Customer did not leave a comment.

Merylin S. 
Rating:
5.0

Customer did not leave a comment.

Kara L. 
Rating:
5.0

Everyone on the team is great!

Ad D. 
Rating:
5.0

Great, friendly staff who answered phones quickly and were able to answer all my questions!

David B. 
Rating:
5.0

Once my u-box arrived, scheduling drop off at my new address was difficult. The website isn't user friendly and the customer service reps took several days to enter my address and schedule drop off.

Erin P. 
Rating:
1.0

Super Super bad customer service. The person was so not caring about any customer service.

SAID A. 
Rating:
4.0

Customer did not leave a comment.

JASON F. 
Rating:
4.0

The prices are so high.

Lutteur N. 
Rating:
3.0

Customer did not leave a comment.

TERA SUE H. 
Rating:
5.0

Customer did not leave a comment.

karen T. 
Rating:
4.0

Only thing is they charge me $11 insurance even though I have my own insurance.

SHISHIR A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

Customer did not leave a comment.

Graham C. 
Rating:
5.0

Please give extra thanks to the U-box delivery drivers - they were fantastic. They called ahead, were on time, were really skilled and careful at positioning the boxes. I was so impressed.

SARAH KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

Jamiu O. 
Rating:
5.0

This process went very smoothly, aside from having to drive to Kent to unpack our containers since they couldn't be delivered to our new address. Everyone was friendly and helpful, and we would definitely use this service again!

Mallory B. 
Rating:
3.0

Customer did not leave a comment.

Seth S. 
Rating:
1.0

I've used UBox twice before and have never had issues but I had a poor experience coordinating my UBox delivery in Seattle. Specific complaints are below: -I wasn't told about the requirement to get a city street use permit until 24 hours before my UBox was already scheduled to be delivered. This should've been communicated when I called to schedule my UBox delivery, which was at least a week in advance. -I had a very unpleasant experience with one of the representatives when I tried to move my assigned delivery window from 9am-12pm to later in the day (because I wouldn't physically be in Seattle until 12pm and had to show my permit to the delivery driver). She yelled at me and was unwilling to offer any possible solutions. I was then called later (after I already changed the time my movers were coming to unload) to be told I had been moved to a 1pm - 4pm slot. This was less than 24 hours before my scheduled move. I had to then switch my movers back on short notice. -I was told that despite getting a 1pm - 4pm delivery window, it would be okay to have my movers come at 3:30pm (their only available slot on such short notice). My UBox was finally delivered at 4:05pm (AFTER the delivery window). My movers were here waiting for over 30 minutes. Overall, I was really disappointed by the poor communication, last-minute changes, and customer service at this location. Like I said, I've used UBox twice before (in NYC and Durham, NC) and had no issues. This time, UBox made my move significantly more stressful than it needed to be.

NATASHA G. 
Rating:
3.0

Customer did not leave a comment.

Jackie Q. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

Hannah P. 
Rating:
4.0

Cost is very high for short term rentals.

Tammy S. 
Rating:
1.0

We signed up for the contactless free option but we were forced to go inside to be handed the keys due to no code for the box outside. No one was inside the store and we waited 18 minutes for an employee to come inside. They asked if we had been helped and we advised no. So they went outside to tell the 3 other employees that we were waiting, and it took an additional 5 minutes for them to come in, rudely speak to us, and then hand us keys off the wall. I tried to avoid this location due to the poor reviews, but all other locations were booked and rescheduled me here.. twice. Don't go here unless you're desperate.

Kaycee C. 
Rating:
5.0

I found the nearly all female staff to be very helpful and efficient, especially the delivery drivers. Keep hiring women. They seem to be better at this line of work than the males, and I am a male.

Mark H. 
Rating:
1.0

I rented a storage box from another company three years ago. During that time, they closed and my stuff was transferred to UHAUL which worked fine until it came time to get my stuff out of storage. It has been a HORRIBLE experience with the worst customer service. When I made the reservation, they contracted the job out to "Moving Help" which then contracted it out to a local mover. Trying to get any information or any help from UHAUL, Moving Help, or this local company has been one frustration after another. Box wasn't delivered on time. Box wasn't picked up on time. Based on this experience, I would NEVER recommend UHAUL for long term storage.

HOPE W. 
Rating:
5.0

Service was terrific; nothing needed to improve.

JESSICA H. 
Rating:
5.0

Staff was friendly and quite helpful!

CRAIG DUANE C. 
Rating:
5.0

The process for getting a permit in Seattle to drop the Ubox was so complicated and frustrating. Add to that the fact that I needed to coordinate renting barricades so I was completely overwhelmed and stressed. Uhaul of Kent has stellar customer service reps! They were so patient and helpful every step of the way. Most importantly, they were able to get my Ubox picked up before my permit expired. I spoke with Kelly a couple of times and she was able to work magic. Sherry dropped and picked up the Ubox and she was also amazing. Their team is incredibly appreciated!

Paula W. 
Rating:
3.0

I received an email stating my ubox has arrived and when I called the same day to schedule the delivery, a staff member stated that the email was incorrect and my box was not there. 4 days later I call and a different person tells me my box has been there since the last time I called! delivery is scheduled and I call the next day just to verify and they tell me it is being delivered 3 days early. Long story short, it was never being delivered early so I missed work for no reason and had to go even long without my goods. I have never been more frustrated or dicked around by a customer service team than the one in Kent, WA. The pickup was seamless in CA and I had nothing but problems in WA. Although, the lady (Yolanda?) who delivered the box was an angel and I'm very grateful for her.

Veronica C. 
Rating:
5.0

Helpful, Friendly, Useful. Thank you U-Haul!

Vicki C. 
Rating:
4.0

Customer did not leave a comment.

andy H. 
Rating:
2.0

Despite having had to drive to pick up a truck from a different location I was actually charged for additional mileage. If anything my rate should have been discounted for all the hassle and time.

keith B. 
Rating:
4.0

We had 3 orders for UBoxes. The first 2, we were given a drop off date (of the empty boxes) by the order taker. On both occasions this date was changed to a later date, by UHaul. By the 3rd order, we adjusted for this but that one was delivered when promised. I'm sure they were just overwhelmed, but it was stressful. Other than that, it was a good way to move across the country and pack on our own schedule. Everything arrived at the destination on time and was delivered to us promptly.

renee O. 
Rating:
4.0

The only complaint I have us the 40 minute wait times on the phone whenever I needed to call the WA site. I got to where I planned for it, though, so I multi-tasked while waiting. Occasionally I got right through. Otherwise, it was a good experience to use the UBoxes for our move to AZ.

renee O. 
Rating:
5.0

Great customer service 👏.

Vanessa A. 
Rating:
4.0

One of my UBoxes (from Hayward, CA) was obviously stored outdoors, or at lthe very least not climate-controlled. Everything was moldy, even the inside of the box. Also, they punched a hole in it with a forklift. I had to throw away 95% of the contents. I took photos of everything and will file a claim with the insurance co.pany. My other UBox (from Kent, WA) was completely fine.

JEANETTE H. 
Rating:
5.0

Easy no-contact transaction. I liked being able to do everything by phone.

Kadin S. 
Rating:
3.0

Answer phone at Kent location. Called over a dozen times over the course of a week to schedule uBox delivery and verify proper billing but always got re-routed to national support line.

Megan G. 
Rating:
4.0

Customer did not leave a comment.

loren B. 
Rating:
3.0

Uhaul put three different hold amounts on my debit card.

Rachel T. 
Rating:
5.0

Great service. The driver Yolanda kept me informed on her arrival time and did a great job!

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Heather and Brandy in Nashville were fantastic! Such great customer service. Everything went smoothly the whole experience was good. There was some confusion regarding with the Ubox would leave WA as the website communicated something different than what the team was able to tell me. But it all worked out. Again, GREAT customer service. Thanks!

david H. 
Rating:
3.0

Customer did not leave a comment.

Marie R. 
Rating:
5.0

Customer did not leave a comment.

Beth R. 
Rating:
5.0

The woman who delivered and picked up our ubox was amazing! Great customer service!

Caitlin C. 
Rating:
5.0

Overall the experience and team were great. Equipment worked well, however, the truck was so LOUD I could not hear the radio or my son speaking. In fact, people would turn and look at us as we drove by. That truck needs some work.

Fredric N. 
Rating:
3.0

I had screws left on my ubox when it were delivered at my house. Luckily I borrowed toolbox from somebody to be able to unscrew and access to my belonging. Otherwise, my toolbox was inside of ubox that screw was left over, and there was no way for me to access anything.

Samantha C. 
Rating:
5.0

Did not visit the facility but the lady who delivered the U-boxes to my place was excellent. She took the time and effort to drive the semi truck through narrow streets and sharp turns.

Siu C.  |  Overall Experience 
Rating:
5.0

We had a storage container that we had to get into a few times, and had to change our delivery dates a few times and the staff at Uhaul were incredibly flexible, helpful and friendly! Thank you!!!

Patricia K.  |  Overall Experience 
Rating:
5.0

NA

Casey J.  |  Overall Experience 
Rating:
5.0

The staff was terrific. We had a UBox rental that was delivered and picked up on time. I highly recommend them.

Gretchen F.  |  Overall Experience 
Rating:
5.0

Helped assist me when times were really needed. Gave options and took care of any situations or concerns I had.

Anthony L.  |  Overall Experience 
Rating:
5.0

Yolanda, the person that dropped my box off was amazing.

cynthia h.  |  Overall Experience 
Rating:
5.0

Excellent service!

Bhavandip B.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and professional.. Really impressed with the commutation as the Process started in Dallas and ended in Seattle ... Would recommend this to all my friends and family

Julie B.  |  Overall Experience 
Rating:
5.0

Excellent customer service received from all staff members , thank you

MICHELLE M.  |  Overall Experience 
Rating:
1.0

They lost my box for about ten days and also had billing issues. I marked yes on the first three but I’m not sure bc I never went there.

mandy p.  |  Overall Experience 
Rating:
1.0

Our uhual box cover was put on incorrect so it was very difficult to move stuff out of it. We traveled an hour to get our stuff and it was messed up and couldn’t get into it without extreme difficulty

mia w.  |  Overall Experience 
Rating:
5.0

Great staff and service

James C.  |  Overall Experience 
Rating:
5.0

great

Yibin L.  |  Overall Experience 
Rating:
5.0

Great experience. Equipment in great condition. Everything was ready to go when we arrived.

Todd C.  |  Overall Experience 
Rating:
5.0

Totally outstanding customer service! The location did a great job keeping me updated and proactively reaching out to provide updates. and the woman who drives the forklift and delivers the boxes is a

Catherine B.  |  Overall Experience 
Rating:
3.0

We never visited the facility. \Communicating with them was not easy. Their number rolled to the call center. No joke: more than once, I was transferred at least 9 times.

Ardoth H.  |  Overall Experience 
Rating:
5.0

Ended up needing to move during the snow storm. Grant was incredibly helpful and competent, and treated us with kindness during our difficult situation. Thankful for him keeping uhaul open!!

Genevieve B.  |  Overall Experience 
Rating:
3.0

Staff worked well to try to get my box delivered to me but limited hours made it difficult.

Mikala R.  |  Overall Experience 
Rating:
5.0

You did what I needed you to do. Everyone was helpful and worked with me to make sure my stuff moved smoothly from point A to point B.

Jonathan S.  |  Overall Experience 
Rating:
2.0

Review is of the U-box corporate/call center; Kent Center was fine. Delayed drop off. Delayed shipment. Briefly lost reservation/box. Confirmed delivery then canceled without notice. Terrible service.

Meilani L.  |  Overall Experience 
Rating:
1.0

Your company is the worst

SARA C.  |  Overall Experience 
Rating:
4.0

All contact with the facility was over the phone. I never was at a facility so am unable to comment. All communication was pleasant and helpful.

Judy H.  |  Overall Experience 
Rating:
1.0

The process of using the UBox container was disorganized and frustrating . I will not recommend this to anyone . Ugh . Glad it is over .

Beth K.  |  Overall Experience 
Rating:
5.0

Yolanda was amazing pick up & delivery!

lori s.  |  Overall Experience 
Rating:
1.0

Scam charges

David P.  |  Overall Experience 
Rating:
5.0

I am happy uhaul took over door to door hours were more reasonable and convenient for me, there was no charge to access my box and they delivered it to me when I needed it. Thank you!

YELENA M.  |  Overall Experience 
Rating:
5.0

The delivery driver was very good and fast . She did a great job

courtney s.  |  Overall Experience 
Rating:
5.0

N/A

Leigh W.  |  Overall Experience 
Rating:
5.0

We had a fabulous experience moving with UHaul and using UBoxes! The reservation was easy, the communication and updates were frequent and the service was great, too! Thank you!

Catherine B.  |  Overall Experience 
Rating:
4.0

Very easy to schedule a pick-up of my items and staff were willing to help when asked.

Fannie W.  |  Overall Experience 
Rating:
5.0

Everything went smooth, and that's all I really could ask for. Great job!

matt b.  |  Overall Experience 
Rating:
1.0

x

rick g.  |  Overall Experience 
Rating:
1.0

Rented uboxes that carried over 3 - 6 days into new month. Charged for full month + delivery fee. Location was inflexible to make any adjustments. Will not use you again and nor recommend.

rick g.  |  Overall Experience 
Rating:
1.0

Wouldn't use nor recommend you.

rick g.  |  Overall Experience 
Rating:
4.0

Staff was not rude or avoidant. They were just not outwardly friendly. Also, I don’t remember being notified that facility locations switched. A reminder when setting up appt would have been nice.

Ralph G.  |  Overall Experience 
Rating:
4.0

Great job, the driver was nice and effective!

Renaldo V.  |  Overall Experience 
Rating:
5.0

This entire U-Box experience has been painless, seamless, and flawless from the very beginning. Thank you for all your help schlepping my junk across the continent!

Daniel O.  |  Overall Experience 
Rating:
4.0

First time using this Avenue. I was very satisfied. The staff were very helpful, everything arrived on time, and it was so convenient.

tanya p.  |  Overall Experience 
Rating:
1.0

1. They never retrieved my UBox for access even when I called ahead 2. My UBox had extensive water damage 3. The facility and staff were unorganized, and unhelpful 4. Equipment is out of service

amanda h.  |  Overall Experience 
Rating:
4.0

Booking center needs to be aware of actual facility hours. I had requested and was booked for a 7:30am pickup appointment but the actual Kent facility opens only at 8am. I was even offered 7am.

Bernard P.  |  Overall Experience 
Rating:
3.0

Managers good; but incompetent telephone operators and abysmal computer interface between me, (my inquires and wishes), and inaccurate internet and email responses and conclusions; were pathetic.

jim g.  |  Overall Experience 
Rating:
1.0

As a whole experience with U-Haul boxes, I had a terrible experience. I would not recommend this service to anyone and would not use it again.

Jenna M.  |  Overall Experience 
Rating:
4.0

Easy pick up and drop off for a U-Box storage. My items were safe in the box for the cross country move. Nothing broke, and it arrived on time.

Kiley s.  |  Overall Experience 
Rating:
1.0

the window promised for drop off was completely incorrect. it was only due to the driver's diligence that it worked out.

DANIEL S.  |  Overall Experience 
Rating:
4.0

There was a little issue where no one really knew how to schedule the u-box delivery or really its location. But it was resolved in under 24 hours. Other then that everything went smoothly.

Karlene M.  |  Overall Experience 
Rating:
5.0

The staff is excellent! The office called frequently to ensure we were communicating on the same page, and the driver had no problem when I accidentally missed the original delivery time

Alyssa D.  |  Overall Experience 
Rating:
5.0

Liked the experience

Michael B.  |  Overall Experience 
Rating:
4.0

Clean. However, my husband ask the front desk customer service rep if he could use the bathroom. Another employee told me he better not leave any urine sprains on the toilet. Inappropriate comment

Natahnee W.  |  Overall Experience 
Rating:
4.0

I just don't know why I was charged a extra tax when they delivers the pods after I was told I would be charge any taxesor tips or any thing esle.

rose o.  |  Overall Experience 
Rating:
4.0

The diver, Shelly, was great. She was helpful and really worked with me. But most of my U-Haul U-Box experience was bad. Overall the Kent folks were good, but I doubt I'll ever use U-Haul again.

Kyle A.  |  Overall Experience 
Rating:
5.0

We only used the local Kent storage for a day while our boxes were in transit from Maryland to Tacoma, but the delivery was excellent and the boxes were in great shape with no broken items! ThanLD!

Michele J.  |  Overall Experience 
Rating:
5.0

The Ubox drivers/delivery persons were exceptionally responsive and customer service driven. I had some very specific requests and they met them without question. Thank you!!

Elizabeth J.  |  Overall Experience 
Rating:
5.0

I thank Grant Dowell for his and his staff's great care and effort toward my moving. Can't thank more, Grant helped me to route the uboxes to my new place as well as in handling payments. Awesome!

Taiwoo P.  |  Overall Experience 
Rating:
2.0

I did not visit the facilities in NY or WA. This moving process was less than ideal; the best part was actually receiving my shipped items at the end. I had to call for every step; poor process

susan b.  |  Overall Experience 
Rating:
5.0

great job

ash g.  |  Overall Experience 
Rating:
5.0

My issue is not with Kent but with uhaul. Your tracking system is absolutely horrible. No one could tell us pod location or eta during shipment. Frustrating as we had to fly from AK to meet pod.

michael c.  |  Overall Experience 
Rating:
2.0

Took 6 days to arrange access to my UBox. The number listed redirects to UHaul customer service. Finally got through via an email through a customer service rep. Not enough space for this review...

Wyatt H.  |  Overall Experience 
Rating:
5.0

We were a U box customer and had the boxes delivered to us on time, as promised! Therefore, we did not go to the actual Kent facility.

David M.  |  Overall Experience 
Rating:
5.0

Helpful and caring Delivered and picked up my boxes my convience not theirs. Would use again.

Karen C.  |  Overall Experience 
Rating:
5.0

Great experience!

James C.  |  Overall Experience 
Rating:
5.0

I recommended a uhaul box to a neighbor and we both thought it was great value

Dee B.  |  Overall Experience 
Rating:
1.0

This review is of the overall experience dealing with Uhaul throughout the move. Communication capabilities were terrible. Customer service horrendous. Smart to limit the characters here. Awful.

Jeremy f.  |  Overall Experience 
Rating:
4.0

I really appreciated the helpfulness of the staff and organiziation I found at this location.

cARLEIGH E.  |  Overall Experience 
Rating:
3.0

Delivery of my UBox was a week late and as of July 23, 2018 I have still not received the reimbursement as promised by the UHaul associate I spoke to about the lateness.

ELIZABETH C.  |  Overall Experience 
Rating:
1.0

Very hard to arrange a delivery of my U-box. Nobody knows how to work with corporate moving. Representatives not solving problems, always tell me to find another one. Didn't pick U-box up on time.

Zhuo L.  |  Overall Experience 
Rating:
5.0

I was never at the facility so cannot comment on it.

Janie D.  |  Overall Experience 
Rating:
3.0

I was quoted one price and then the invoice, which was also incorrect in its calculations, showed a completely different prices adding an additional $500. No one has been able to help!

Nerina G.  |  Overall Experience 
Rating:
5.0

Fantastic service and experience

Alici E.  |  Overall Experience 
Rating:
5.0

Great experience!

Melissa C.  |  Overall Experience 
Rating:
1.0

I did not see this facility in person. I'm sure it is fine, but I tried to contact this location several times to organize my UBox delivery and I would get voicemail or get routed thru main Uhaul numb

Anita P.  |  Overall Experience 
Rating:
2.0

I felt wasn't happy with the lack of communication with the u-haul in Kent and I will never use them again.

Rachel S.  |  Overall Experience 
Rating:
5.0

Great service from the staff at the Kent location, but the online/phone scheduling systems was a confusing mess.

Meredith B.  |  Overall Experience 
Rating:
4.0

Based on my overall experience with Uhaul moving from Arizona to Washington, I would not recommend using Uhaul to anyone i know. Uhaul of Kent was the only bright part of our move. They were perfect.

michael s.  |  Overall Experience 
Rating:
2.0

Very poor communication. Driver did not show up when dispatch said he would and nobody called me to tell me he wasn't coming. My boxes didn't show up until 5pm.

Nancy O.  |  Overall Experience 
Rating:
3.0

We rented an on-site UBox..

Sam H.  |  Overall Experience 
Rating:
5.0

This helped us a lot to ship our stuff across the States. Thanks!

Pavel K.  |  Overall Experience 
Rating:
5.0

Delivery and pickup were efficient and effective

Derk B.  |  Overall Experience 
Rating:
5.0

Great customer service team special thanks to gloria n Martha keep up the great work

Karthikeyan G.  |  Overall Experience 
Rating:
3.0

“Your guaranteed arrival date at our neighborhood U-Haul location at 21001 72nd Ave S, Kent, WA 98032 is Monday, June 11, 2018. ” It is two days late. Are you going to refund $50 per day for two days?

Zhong L.  |  Overall Experience 
Rating:
5.0

thank you

Karin H.  |  Overall Experience 
Rating:
5.0

Although our UBox arrived too late to be shipped to the local UHAUL location I had originally requested, the facility and employees at this location were helpful to the extent possible.

Kyle B.  |  Overall Experience 
Rating:
5.0

I used the U-Box service. The drivers that delivered and picked up the U-Box were professional and friendly.

MONYEE K.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Would highly recommend this location. Great experience.

Bryce Q.  |  Overall Experience 
Rating:
5.0

Very friendly and appreciated the call before they came to pick up the U-boxes.

Paula R.  |  Overall Experience 
Rating:
5.0

Service here was excellent but I do have a problem with U-haul which allowed me to schedule moving help before my box arrived at Ballard. In order to make it work I had to pay my helpers to come south

athena j.  |  Overall Experience 
Rating:
2.0

My U-box was guaranteed to be at 2515 Rainer ave S., Seattle facility on 5/18. I had to pick it up at the Kent location on 5/20 because the box was not scheduled to be delivered to the Rainer Ave loca

Michael S.  |  Overall Experience 
Rating:
5.0

Staff was excellent and very friendly and helpful, including following up and getting back to me on my questions. Thank you!

RUSS H.  |  Overall Experience 
Rating:
5.0

Great experience

AISHA E.  |  Overall Experience 
Rating:
5.0

Yolanda provided excellent customer service and follow through, far exceeding what you would expect from a delivery person. If not already, she should be a trainer and get a raise!

Julie R.  |  Overall Experience 
Rating:
4.0

Got Ubox delivered to my location from this facility. Once I was able to get in touch with them (the uhaul customer service as a whole is super difficult to navigate) they were AMAZING

Anne H.  |  Overall Experience 
Rating:
5.0

Our U-Boxes were stirred at and delivered from this facility. The service was superb and the delivery teams exceptional.

Elizabeth V.  |  Overall Experience 
Rating:
5.0

great place

CHELSEA B.  |  Overall Experience 
Rating:
1.0

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

TIMOTHY F.  |  Overall Experience 
Rating:
1.0

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

TIMOTHY F.  |  Overall Experience 
Rating:
1.0

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

TIMOTHY F.  |  Overall Experience 
Rating:
5.0

Great

Mary S.  |  Overall Experience 
No reviews have been submitted for this location.

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