Customer Reviews for U-Box Moving & Storage of Tempe

575 reviews

1010 W Fairmont Dr   Tempe, AZ 85282

(602) 635-7514

Location Hours

  • Mon-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(602) 635-7514

1010 W Fairmont Dr
Tempe, AZ 85282

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I absolutely loved the Ubox to send multiple items to a different location. The service over all was excellent. The annoying part was that I was receiving a call from staff almost weekly, to learn that the person I spoke with before regarding details of pick-up and delivery did not document the arrangements so I had to repeat myself frequently and this caused unnecessary stress and worry and I became angry. this was not customer service it bordered on harassment. I am grateful for the process. Thank you

Bobbe M. 
Rating:
5.0

Customer did not leave a comment.

Hayley E. 
Rating:
5.0

Customer did not leave a comment.

patrice S. 
Rating:
5.0

It was a really great experience. I LOVE the fact that all of your drivers are women!! Thank you - I will recommend it highly and will definitely use it again.

ANNE R. 
Rating:
5.0

The company was amazing! Had our ubox for over a year, and had monthly reminders of payment. Never contacted us for no reason and checked in when needed. It was easy to schedule our drop off and pick up. If I ever need them again, they will be my top pick everytime. Great job Uhaul!!!!

Shawnta D. 
Rating:
1.0

Not one employee ever knew what was going on. I would schedule to look in my boxes and they where never out. The warehouse employees would come tell me and my family that they where closing early 20 minutes before and expect us to HURRY and pack everything back in a rush so they could put the boxes back in the warehouse. They were always rude, no manners, no business etiquette. Horrible service. From beginning to the end. I was also told that when I empty my boxes that's when I tell the employees so I don't get charged the following month. Instead I was already charged a month ahead so i paid for a whole month of no use. This was horrible.

Jonathan or Jane D. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
4.0

I would like to review what happened after it left Tempe, AZ and arrived in Decatur, GA.

tammy K. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Jill D. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Found that U-Box was lacking in adequate tie-down rings. Should provide tie-downs on both sides near bottom to better secured load to box.

Roger N. 
Rating:
5.0

Briana, the general manager, was so helpful to me throughout the entire ubox renting experience from beginning to the day I moved out

Maureen R. 
Rating:
1.0

I have ZERO association with this location. I've never even been to Tempe. Someone didn't fully cancel my U-Box and I was charged multiple times for rent on a box that was no longer mine. They even threatened to send me to collections on a box THAT WASN'T MINE. Zero stars.

Dana B. 
Rating:
5.0

Best move ever! Keep up the good work.

jose R. 
Rating:
3.0

I had to call to determine when the shipment was in or not. Never received a call until I started the conversation. Shipment was a day late and when I went to get to the box (have confirmed date) the box was not pulled down and I had to come back the next day.

Ted W. 
Rating:
5.0

Customer did not leave a comment.

Marcus T. 
Rating:
5.0

I have been extremely impressed with the help I have received from everyone involved in my experience to date.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Kris C. 
Rating:
5.0

Customer did not leave a comment.

Yue S. 
Rating:
5.0

Nothing

Tina H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
1.0

My Whole Experience was Not up to the Expectations that I thought. When I was Originally Quoted for a UBox I gave the Measurements if what I had to Move and they were Way off. They said 1 Box would be Plenty of Room It was Not Needed 2. The Delivery was Later then the Original date they said they would Deliver and I had Movers to Schedule on the Original Date of Delivery. So my Daughter and I had to do all the Loading ourselves which was Extremely Hard since she had a Upstairs Apt. Delivery Date to be in in Chico, Ca was Different. When I went to Call for a Pick up of Box after we unloaded they gave a different Date. Then the Next date they Gave it was Still Not Picked up. There Excuse was they Only have 1 Truck to Pick up Boxes and it was Broke down. In the mean time my daughters New Apt. was Not Happy the Box was there for over 6 days in there Parking lot. Still waiting to see if the Apts. will be Charging me. Just Not happy with The Whole Experience. Carol Nunn 1( 909 ) 229-0560 Order # 86848018

Carol N. 
Rating:
4.0

Very pleased overall, extremely helpful customer service. Slight hickups with billing, but everything worked out well.

Julie W. 
Rating:
5.0

U-Haul did a fantastic job from the start to the finish of my move. I am impressed with their friendliness, ease of access to helpful company representatives, quality of service and adherence to schedules. I also want to compliment and thank Ready Set Movers for their friendly and professional help when unloading the move. I recommend Troy at Ready Set Movers 100%. Thank you.

Brian S. 
Rating:
1.0

The biggest mistake I ever have made , you are the poorest run company I have ever seen !One mistake turns into 5 , it continues for months into different disasters ! All designed to bill me for service's I didn't ask for or ever receive !!! New accounts opened without my permission in different states , on and on with associates fixing the problem along the way NOT !!!!! WHAT WASTE OF MY TIME , YOU ARE SO UNORGANIZED , CAN'T COMPLETE A SINGLE TRANSACTION WITH OUT FAILURE ?!?!

Terry P. 
Rating:
4.0

Everyone was very helpful but I got transferred three times before I spoke to someone at the location I called.

Justine O. 
Rating:
4.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

This experience was as painless as a moving experience can be. The Ubox delivery worked out so much better than driving a trailer across the country. I especially appreciated the care the Ubox got traveling in an air-cushioned semi. The family antiques needed this and all arrived in excellent shape. Thank you!

Nancy F. 
Rating:
1.0

You dropped off 5 pods and 1 of them belonged to someone else, I got the last one delivered the next day after the movers left. It cost me 100.00 to have them come back 4 hours later. Called U haul to see if they could cover the cost. Was told a manager would call me back and no call back. Will think twice before I use U Haul again.

Brian B. 
Rating:
5.0

I had a Great experience keep up the good work

Theresa C. 
Rating:
1.0

This experience is not one I would never recommend. Originally when I got the box it was in great condition. They dropped off early they picked up late everything was great. It wasn't until I received my belongings, my U-Haul box came with a totally different lock and it was confusing to the point I thought I received the wrong box. Not only did they put a different lock on it the U-Haul box itself was in terrible condition the locks were all mangled and the door looks as if it was pried open. When I called U-Haul they had no explanation and no one knew the combination it was not until two days later a representative called with a combination. There were no notes on what happened to my box I was just told it arrived like that and no one notified me. This experience was disappointing.

Jennifer L. 
Rating:
5.0

The drop-off and pick up in AZ was seamless and went smoothly. Great communication and follow through. The drop off when arrived in Woodstock for delivery to Alpharetta was terrible. First, they scheduled delivery on Thanksgiving. When I asked if this could be changed, I was told no. So, we set up movers to unload. Not easy to do for Thanksgiving. I then get a call on Wednesday morning to deliver that day as they didn't want to deliver on Thanksgiving. I agreed to the delivery and rescheduled the movers, to only sit at the house until 7pm while no one showed up. I called the Woodstock location and was told they must have been running late and would drop off on Thursday. Once again, I had movers at the house and no one showed up or called. I called once again only to be told they won't be delivering that day and it would be Friday. So, once again I'm scrambling to set up movers on Friday. The whole experience was stressful and had there been proper communication it would have at least helped with the delivery around the holidays. Truthfully, there should be a refund if some sort for the time changes that were incurred and the stress of having to deal with all the schedule changes, not due to our fault. Thank you, Kathy

KATHY Y. 
Rating:
1.0

You should not be charge a full month for shortage, if it leaves eariler than the 15th. The pod should be picked up on the date agreed by the driver. The wait times to speak with an agent is horrible.

Porsha S. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
1.0

didn't drop off on time and didn't pick up on time.

PAUL S. 
Rating:
1.0

Ubox drop off was timely and friendly. Pick up was scheduled for Friday yet boxes were not picked up until Saturday. Female worker who came to pick up boxes was extremely rude and disrespectful.

Chelsea Y. 
Rating:
1.0

Get better customer service and answer the phone when someone calls instead of going to your Call Center

Jeffery H. 
Rating:
2.0

Online account needs to be fixed. I set up an entire account and did everything online prior to going to the store when I got to the store they had no information and then charged the wrong card for the U-Haul boxes

SYDNEY J. 
Rating:
2.0

Delivery and initial pick up for storage of the UBoxes was amazing. Really well done. The issue came on delivery of the UBoxes back to my home and pick up after emptying. When delivering the boxes from storage, they were late. We were told 3 different times that the boxes had been picked up from storage and they were on their way. And all 3 times the boxes had in fact not been picked up. It took me speaking to a supervisor (Gary), who was amazing and truthful, to get a straight answer. The boxes were in fact not picked up and they were at storage still and the storage staff had not staged them like they should have. Then when we were to have our empty boxes picked up, the truck broke down and the driver did not start their route until after 3 p.m. Which is fine, but I wish someone had told us that instead of having to call to find out what was going on and why it was past 5 p.m. (the deadline given) and the boxes were still there. Communication could be better here. I understand that your CSR agents have visibility into a limited amount of info, but for the customer receiving a full picture of the situation would have helped to curve the anxiety and frustration.

Claudia B. 
Rating:
4.0

very hard to get hold of anyone by phone so had to go the location instead of getting it delivered. Did the prices go up because we left the boxes there to long?

Loraine C. 
Rating:
4.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

EVERYONE WAS PERSONABLE, HELPFUL, AND PROFESSIONAL THANK YOU!

WAYNE H. 
Rating:
1.0

This was the worst experience I've ever had with any company in any capacity. I will never use you again for anything. There isn't enough time to go into the number of screw ups that occurred during my experience, and I'm just glad it's over.

KENNY S. 
Rating:
5.0

I like how I was sent a text that someone would be calling with the phone number listed. I do not pick up numbers I do not recognize, and would of not received the information.

Deborah C. 
Rating:
3.0

Our goods got a pretty good shaking being loaded, unloaded, reloaded and unloaded again and I'm told they can be jostled quite a bit. Also, it was really hard for the office staff to figure out how I wanted my boxes returned. The drivers got it immediately, but I had to explain it 3 different times to 3 different people in the office. I appreciate that they wanted to get it right, but it took a lot of my time.

Brian C. 
Rating:
2.0

The box did not arrive as promised. The manager told me that I would receive $50.00 per day for the lateness. I have not received any money as of this date. When it did arrive, I arranged for a day and time to access the box. I even had a confirmation number. When I arrived at the time that I said I would arrive the box was not outside as promised. Someone put the box back in the building and I had to wait for someone to bring it back out. Once outside, I removed the lock but couldn't open the box because it had 2 bolts holing the door shut. Now I had to waste more time waiting for someone to remove the bolts. The young man that was at this location was as helpful as he could be but he seemed overwhelmed. I can't properly answer all of the questions above because I had no experience with the Tempe location, I chose the number of boxes, the person that drove to fork-truck at the Mesa location to put my box outside was not very friendly but the young man that worked there was very helpful. I know that I will never, ever use this organization again for U-Boxes.

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

Deb B. 
Rating:
5.0

the driver that brought the Uboxes was super helpful. She was super friendly and even picked them up the next day. Thank you so much.

jon T. 
Rating:
4.0

Customer did not leave a comment.

beth H. 
Rating:
1.0

Late drop off. Charged me for 2 not the 1 box I used. Sent my box to another city and charged me for delivery and storage there when it should have been stored. Lost box. Currently working with credit card company to fix colossal errors. Pretty much the worst experience ever.

Jamie S. 
Rating:
5.0

Customer did not leave a comment.

marty L. 
Rating:
5.0

Customer did not leave a comment.

eric A. 
Rating:
1.0

We keep being charged for pods that we dropped according to our contract. I have called about this matter 3 times. No reimbursement has been received for the charges that have continued since drop off.

SCOTT N. 
Rating:
1.0

good staff members: Drew,Christina, Tyler. Not so good: Mark, TJ. Why? This location has many problems. some of the staff just don't care about anything. Had my belongings delivered from AZ. spent thousands of dollars. had to do most of the delivery myself. I am 68 years old. luckily I am in decent shape & pretty strong. spent weeks moving these u-box containers to my home.

SKIP M. 
Rating:
5.0

You're the best.

hassan S. 
Rating:
5.0

It was great

Cheryl K. 
Rating:
1.0

Some of my stuff was stolen then they left my ubox by the street with no hasp the I asked them to put new ones on and they didn't do that rightthats why I'm done with uhaul

FELIX A. 
Rating:
5.0

First time using the container and will use again. Thank you

Kimberly D E. 
Rating:
1.0

The entire process was a disaster. The box was in storage for three months during the summer break from college. The location could not get the process of auto payment correct until the final month. When it came time to pick up the box, we arrived at the location and were told that the u-box was not at the location and we must go to the warehouse location. Then after emptying the box and turning the equipment in. I was still charged for the equipment because the location failed to mark the equipment as turned in. So the takeaway is next year, when it's time to store my daughter's stuff during the summer break, I will be looking elsewhere.

Christopher E. 
Rating:
1.0

I'm sure that that can be Ubox location is very busy with many orders however my experience as a customer was subpar. After making the reservation, if I had any difficulties or questions, it was very hard to reach customer service or I was talking to employees who might have been new and were unable to provide valuable assistance. I left voicemails I sent emails for resolving My issue.This led to me being overcharged for over five months even after my service contract had ended. The unexpected costs of the U-Haul experience obstructed my already very tight finances. Although I will use U-Haul services again I am skeptical about using a U-Box or any other monthly services.

whitney N. 
Rating:
4.0

Customer did not leave a comment.

MARIAH A. 
Rating:
5.0

The staff were amazing - especially the ones I spoke with on the phone. There was no wait time and they were thorough, patient, knowledgable and friendly.

Judith G. 
Rating:
1.0

Communication. None at all. I was under the impression my boxes were being stored at the location I was working with which was Queen Creek location on Hunt Highway and said they would be there. Then was moved to Tempe without my knowledge. Waited 4 days for my boxes to get which was Monday. No communication from U-Haul on what was up with that until I called after being on hold for an hour. My belongings finally arrived on Thursday. U-Haul called on the next Monday to ask if my boxes are ready to be picked up I told them yes they were scheduled to be picked up Tuesday morning. When I got home from work Tuesday night they were still sitting in the driveway had to call Wednesday morning I was told that the pickup couldn't be complete and was pushed back to the next day still no call from U-Haul to let me know that. Overall was the worst experience I've ever had with U-Haul I won't be recommending or using U-Haul again. Still waiting on a call from a manager from that location. The situation probably would have been a lot better if I was communicated with that way I didn't have to deal with so much inconvenience of having to reschedule help with unloading my boxes.

Amy S. 
Rating:
3.0

The box arrived in Evanston days late and I did not receive the credit that was shown in your internal notes. At some point the cube must have been dropped as there were many broken items. Not the experience that I saw on the example of the smoothness of the truck. Per the notes on the cube, it went from AZ to NJ then back to IL. The Evanston staff was great, I had not been informed that I had to make a reservation to unload there and they explained. I never met the AZ people as the cube was delivered and picked up when I was not there. They didn't put in the correct spot and it was a pain getting it loaded. If you review the notes, it was supposed to be right in front of the front door, and they put it on the side of the house. I wouldn't really recommend this to anyone.

Laurie A. 
Rating:
1.0

It was horrible trying to work with your customer service people to get my boxes to their location on time. They changed my pickup date without contacting me and then the boxes came days later than even that new date. I'd made very specific plans to ensure that I had help in a new city the day the UBox was SUPPOSED to arrive, but instead, I had to spend hundreds more dollars having the thing unpacked by movers because of the delays. No one acted like they gave a shit.

Katherine B. 
Rating:
1.0

This location DOESNT ANSWER THEIR PHONE. It's business hours. There's no answering machine, no being put on hold. Just rings 6 times and hangs up on you. It's infuriating. They did not pick up my uboxes when scheduled and now I can't get a hold of them to find out when they'll be picked up.

Melissa K. 
Rating:
1.0

Scamming me by charging me 200$ to store an empty UBOX... absolutely awful. Will never use UHAUL again.

Margaret S. 
Rating:
1.0

This was one of the most disorganized transactions I have ever dealt with. The date to pick up the boxes from the 1st house was delayed multiple times, the day to drop off the boxes at the second house was delayed even more times than the first. The website wouldn't allow me to make changes in an attempt to correct my dates and I ended up having the same conversation with 4 different people on 4 different days after hours of time spent on hold to communicate the address of the second house. No one person is to blame, but the scheduling system is very flawed and needs addressed. I would have been better off loading up my car and driving back and forth to the houses 20+ times. Not to mention the compensation for the delays has yet to hit my account. I have been and will continue looking for a refund. The saving grace was the support staff who fought an uphill battle against the tracking system. They were very accomodating.. After countless phone calls, I was finally able to get my belongings back.

Kole S. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
4.0

your tracking system. My sister and i each had a U box picked up at the same time from the same place. mine to AZ arrived on time as scheduled. at this time you guys can not even tell my sister where her box is? it was going to TN the mileage is about the same she still can not get any answers

michael D. 
Rating:
4.0

Very professional ..... start to finish

Rita C. 
Rating:
5.0

I really appreciated the frequent communication and that the logistical conversations reflected the needs and concerns of my move rather than feeling like just a form that the employees were following.

Geoffrey H. 
Rating:
4.0

My box was good hands however I was not told that they moved my box from Sun Lakes to Tempe and I only found out about it when I went to make my monthly rent payment. I should have been notified and I had to call Tempe U-haul to find out why my U-haul box was moved. Was told my box had to be moved due to space and warehouse in Tempe was larger. My U-haul box was delayed a few days, I had arranged for my box to be delivered on 2nd, did everything Friday 30th of July. They said they tried to call but I didn't get a message they tried calling my work, they had wrong number and I don't work weekends and they had my cell number. This was all through scheduling and traffic for U-Haul box. I did get my box on Wednesday, I understand they had some problems, things happen communication was a little chaotic. I did get an email from Tempe U-Haul indicating I was late on my rent, he never got a message or was notified that my U-Haul box was being delivered. I had to tell him I got my box delivered to me. For the most part, U-Haul took care of my personal belongings and using U-Haul box was easy and my stuff was delivered and stored just as they said it would be.

Elizabeth G. 
Rating:
5.0

Every employee from start to finish was exceptional. We all have reasons for needing UHaul and our story was complicated. The staff bent over backward to accommodate our every need, always with a smile. I cannot say enough about our amazing experience! Thank you!!

China K. 
Rating:
1.0

I'll never use Uhaul ubox again. This 2 year experience was horrible. Shauntina was awesome ans the only reason I stayed.

zeno J. 
Rating:
3.0

Better website structure.

Michael A. 
Rating:
2.0

This survey was tricky to fill out based on the questions. Was the staff friendly and helpful? Depends on who you talked to! Did the containers arrive on time? They were late being delivered in Phoenix, and on time in MN - but only after several conversations and involving executive leadership. Did the service work out as planned... mostly. It was great to have the containers packed up and make their way to the destination while we waited to close on the new house. Were there issues with U-Haul? You bet!! Left with a short window to load the containers due to equipment malfunction, notifications that delivery was going to be delayed by more than a week and most agents not knowing why or how to assist. Would I recommend? Cautiously I would, don't expect perfection, renting trucks is what this company knows how to do. Providing a service is a whole other ball game and they are still figuring it out. They did resolve the issues we had along the way, so at least if you run into concerns, they seem to step up - with a little pushing.

Sean M. 
Rating:
1.0

horrible experience. will never use u-haul u box again. no communication on how many days you could access, no communication that my original box was given to someone else, spent hours kn the phone with customer service, ubox arrived damaged

Kyle R. 
Rating:
3.0

The process was an absolute mess and deceiving 1. On website it states that “paying for help” , however this is only for delivery of the ubox, and not loading the ubox, which is what it advertises on the website, no different to the customer than if uhaul would deliver the ubox. VERY DECEIVING, thankfully the private company was very good and easy to work with 2. “Guaranteed” delivery date, this is not true, I was called several times stating that the ubox would not be delivered on time, and that a new “guaranteed” delivery date was set, this is literally the opposite of a guarantee. I had scheduled plans to be out of town for work when the box was now going to be deleivered. I was told at this point that the box would be picked up on a Saturday, not only was it not picked up, but was then texted by automated system to set up a pick up on the following day. When I callled, was “guaranteed” to have it picked up the next day (Monday), this did not happen and I called Tuesday, was transferred several Times and then told that “the scheduler will call you to set something up later today” . I WAS NEVER CALLED. I called back the next day, and was told “I don't know what happened” . The deceiving wording combined with the poor customer service has made me , a multiple time user of uhaul rethink this , and will not use uhaul services ever again, and as a physician who sees large amounts of people daily, will recommend against the use of uhaul.

Jacob P. 
Rating:
3.0

Our U-Box was scheduled to be delivered 6/26/2021. The U-Box finally arrived 7/27/2021. It was obvious that our container was left out in the AZ heat for an extended period of time (items actually melted). We were also deprived of our goods for over a month. Some items we had to replace out of necessity. It will be a long time before I consider using U-Box to move again. On top of everything else, the Everett facility that I picked up my U-Box at had a very rude person in the retail store. I was put on hold for over 10 minutes. I also saw her put people on extended holds while I was waiting to pick up my box. The people working at the warehouse (in Everett) were exceptional and should be commended for their customer service!!

Chris K. 
Rating:
1.0

Kept getting charged a storage rental fee on my credit card up until July. I had my stuff delivered in April?? When I had my card stop payments they finally contacted me. Go figure.....never had a problem with Uhaul service over the years until I moved to Phoenix recently. Like I said always good service until now....js

Yevonne R. 
Rating:
1.0

We were at your site on 7/3/21 at 3 pm. My girlfriend has been storing two boxes there and had wanted to access those two and also load up a third one with additional items. Based on previous experience, we had expected to have both boxes available in a shaded area under a tarp at the east end of the storage facility. When we arrived, we found only one of the boxes available, not both. There was also no empty box there to start loading that. Thirdly, the one box was out in the open sun in 108+ degree heat. We had to flag down an employee to bring out the second box and to provide the third (empty) box. When asked why the 2nd box was not available, we were told that they close at four and they had already moved the second one back inside. When the empty box was finally brought out, we were unable to open it because it was bolted shut. When I told yet another employee that we can't open it because it's bolted shut, his response was, yes, it's bolted. Amazing insight on his part. In addition to all that we had to work in the plain sun, and if you have never done that, please try it yourself, it was painful. All in all, the entire experience was way below sub-par and very disappointing. My girlfriend had had previous visits at that same location and had found the employees more than willing to help and to go out of their way to be of assistance. You must have changed at least part of that crew because the ones we had to deal with yesterday were seriously lacking the necessary customer service skills to be of proper help to a customer. After submitting this feedback via email to your service email, we were contacted back by Sheria who told us that she had created a case for this event and that we would receive a call back from a manager by the name of Heather. Sheria also told us that they were available from 7 am until 7 pm on weekdays. Heather did call back and left a phone number. I visited the storage site on 7/27/21 around 4:30 pm and was told that Heather no longer worked there. I then called her on 7/28/21 around 5 pm and briefly spoke to her. She didn't even let me explain the issue, cut me off in mid-sentence and told me that "I have no clue what you are talking about and I'm not even in front of a computer. You'll have to call back another time". That was the end of that phone call. I don't know what YOUR understanding of good customer service is but it certainly is not ours. Your opinion is highly appreciated but frankly, I'm not holding my breath...

Gloria M. 
Rating:
2.0

Customer service was horrible I was over charged $300 more for staff mistakes on top of the double charge they first made then my whole reservation was earesed! This whole thing was ridiculous no peace of mind in anything. Managers are so disrespectful/rude. Never again and will not recommend uhaul.

Angie C. 
Rating:
5.0

Customer did not leave a comment.

Jessie H. 
Rating:
1.0

Upon entering the building, staff belittled our questions about the U-box. The person we worked with did not discuss how long we had access to our U-box or the expected time it would be sent to our desired location. We were under the impression we had unlimited access to our box for three whole days as said in the FAQ, only to find out the hard way that was the not the case. Calling U-haul support they expressed we should have unrestricted access to our unit even after office hours. Upon arriving to drop off our final load, our U-box was nowhere to be found, we had to come to the conclusion it was put back into the facility forcing us to wait to pack our items the following morning. When talking to the facility the next day, the staff explained it would take an additional hour and a half for us to gain access to OUR U-box. This messed up our departure time and made our travel extremely inconvenient. We are looking into possibilities to change our u-box to be delivered to our new address as dealing with the U-haul facility turned into a nightmare. We should have paid extra to not deal with the terrible staffing, misleading information, and slammed timeline we had to endure. I wish no future customer has to experience this level of bad customer service.

Brandon V. 
Rating:
5.0

Absolutely REDICULOUS!! UBOXES were delivered FIFTY MILES away from where they were supposed to be delivered. There they sat for THREE MONTHS while we called and emailed and called and got nowhere trying to figure out how to get them to our city since we have no car after just moving across the country!!! UHAUL NEVER made it right!! Then we make arrangements to FINALLY get to our boxes and 2 days after we call and make an appt where they are, they UP AND MOVE THEM to a completely different town WITHOUT EVEN NOTIFYING US?!?? WE ARRIVE at the 1st place our boxes were delivered with a rented Penske truck only to be told THEY MOVED THEM THE DAY BEFORE to another location that needs TWENTY FOUR HOUR ADVANCE NOTICE about 30 Miles away!!!! We lost NO LESS than $250 on the Penske truck and the moving help we hired that day. UHAUL is still trying to charge us on top of all of this?!? YOUR RENTAL AGREEMENT SAYS YOU HAVE TO PAY US $50 PER DAY EACH DAY THAT OUR BOXES ARE NOT DELIVERED ON TIME. They were supposed to arrive IN MESA AZ on May 19th....THIS IS JUNE 10TH AND THEY WERE JUST MOVED FROM SUN CITY where they sat for 3 months, TO SOMEWHERE IN TEMPE NOW?!? You do the math!!! But I'm pretty damn sure U-Haul owes US some freaking money instead of the other way around!!! We left countless voicemails, sat on hold for COUNTLESS HOURS trying to get ahold of just ONE competent employee that could help us and get our UBOXES actually delivered where they were supposed to go TO NO AVAIL!!!! I sent more than THIRTEEN emails to customer service over the last 3 months WITH NO RESPONSES EITHER!! This is completely unacceptable U-Haul!!!! I fully expect to be called by someone way high up in the ranks at U-Haul and I will be hiring a lawyer if our "Bill" you keep trying to charge my card for isn't wiped clean!!! At this point I don't even care about the money you still owe us but I'll be damned if my credit gets hit with this shit because I've been working for 3 years on it and this is nothing short OF UHAULS FAULT!! 100% ON YOU GUYS FOR MESSING THIS UP!!!! My family barely survived this pandemic only to be taken down by UHAUL of all people and companies?!?? SOMEONE NEEDS TO FIX THIS AND FAST!!! MORE THAN 3 MONTHS IS ABSOLUTELY UNACCEPTABLE TO NOT HAVE A RESOLUTION BY NOW!!!

Keith R. 
Rating:
1.0

We were moving across the country and the night before the delivery of our uboxes, they called and left a message past 7 p.m. that they would no longer be there the next day, but the day after. The day after, they were hours late when we had our moving help already arrive. The lady who dropped them off was very sweet and had nothing to do with the delay. Uhaul's communication was incredibly poor. Our uboxes were then delayed for drop off. The morning of where were expected to arrive across the country, I got a voicemail that they were delayed again. They were 10 days late. The communication was very poor. The amount of days late is unacceptable. I wouldn't recommend Uhaul containers to anyone if you need them by a specific time, because it is unreliable.

Darlene S. 
Rating:
5.0

This group was great. They even helped coordinate a location in the apartment complex after I had pre-approved the box and the manager was being difficult

Tonia P. 
Rating:
1.0

Unfortunately for me U haul was a huge disappointment.My U box was 6 weeks late, I received someone else's box first before they found mine. Someone in Tempe recorded the wrong number linked to my name. Seems to me proper procedures were not followed or none of this would have happened. I will never recommend U haul to anyone! I had many choices I could have gone with I thought U haul was a no brainer boy I was wrong! I'm lucky I got my box!

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
Rating:
2.0

I called to access my boxes at the original location I was told they would be stored at, Sun lakes in chandler. When I called to schedule a time to pick up I was told I needed to give 24hrs which was not what I was told when I originally set up the boxes. I was also told that my boxes were moved to the Fairmont location and I was not notified. When I set up my time for 11:15 to pick up, the rep had placed to reservations one for pick up and one for access only. When I arrived at noon, my box was still not ready to go because they weren't sure which one it was. Instead of calling to verify they just did nothing until I got there. I would not recommend the U Box process to anyone as it is not an easy process to access your items.

Bryce L. 
Rating:
1.0

Incredibly poor experience. I initially received someone else's ubox when I was supposed to get an empty one to load. When they got me a new one, the dimensions were different than advertised (it was 4" too short - they all are apparently). Once all of this was finally sorted out, they called me the day they were supposed to pick up my loaded container to tell me they wouldnt be able to make it. On the receiving end, my things arrived and the New York office delivered it without issue. After that however, I have been repeatedly charged for that original ubox that wasn't mine. The charges total in excess of $1000, and it took many hours on the phone and over a week to get my money back.

JUSTIN K. 
Rating:
3.0

Very challenging to call into UHaul. Right now, you are still charging us rent even though the units have not been in your storage for 3 weeks. We can't get anyone on the phone who can fix it. (and you want to create lien on the "overdue" payment). Also, when I called to pick up the UBoxes I said....1) will they have them ready? answer: yes (2) so, they will have them down from the storage areas and ready for us? answer: yes (3) will they have them on the trailers ready to go when we arrive? answer: yes. Guess what? NONE of that happened. We were there for 45mins to an hour waiting. Were the guys in warehouse nice and respectful? yes. That was the only positive thing I can say about our Uhaul experience. I can also go on to tell you that when I first called in I got quoted one rate. Called back that day to confirm everything, and it was a higher rate. And of course long wait times on the phone. Are you cheap? Yes. That's only good thing you got going for you.

GUY C S. 
Rating:
1.0

one of the worst experiences i've ever had as a consumer. screw up after screw up. still ongoing.

JUSTIN K. 
Rating:
4.0

Customer did not leave a comment.

glynn G. 
Rating:
3.0

Customer did not leave a comment.

Emily B. 
Rating:
4.0

I already complained to the manager- but the driver Stephanie was awful. She got lost finding our house, demanded that she found our house (she hadn't) and said there was too much construction. Wouldn't listen to directions or cooperate with trying to figure it out. Said have a nice day and hung up and THEN LEFT OUR BOXES AT THE WRONG LOCATION which in turn meant that the driver the next day had to go on a hunt to find them. Absolutely horrible service from her. The driver the next day, Brianna, and the manager on the phone Jenna/Becky? we're wonderful and the only reasons that I gave a decent review.

Avril K. 
Rating:
1.0

My ubox was 5+ days late. Per contract there is a $50 per day charge back to uhaul for each day late. Still waiting on remuneration for said incident

Greg H.  |  Overall Experience 
Rating:
5.0

The Best group of people I ever had help me. I’m recommending U-Haul and U-Box to everyone I know!

dianne l.  |  Overall Experience 
Rating:
1.0

Did not answer the phone when they were supposedly open. Was charged for storage after my ubox was returned. Filed a case, didn't get a call back. Had to keep calling to get it rectified. Spent hours.

Michael R.  |  Overall Experience 
Rating:
5.0

you guys are the Best, why would i go anywhere else. THANKS TO ALL THAT HELPED IN MY MOVING NEEDS

JOHN W.  |  Overall Experience 
Rating:
5.0

Manager very pleasant and efficient. Helper was also very cordial. I did have to wait for my box / trailer, but $5 charge for trailer was waived for my inconvenience. Much appreciated.

Dana K.  |  Overall Experience 
Rating:
5.0

Easy.

Terry M.  |  Overall Experience 
Rating:
5.0

I was very satisfied with the UHaul storage boxes that were delivered to my home. They served the purpose well while my remodeling was on going. Nice to have my things at home.

Carol C.  |  Overall Experience 
Rating:
5.0

Awesome service and first class employees. Everyone was very helpful and polite.

william w.  |  Overall Experience 
Rating:
5.0

I stored my U Boxes here for about 5 months and accessed them a couple times. The staff was great and accommodating. Sam made the whole experience seamless and easy! Thanks again.

Shawn H.  |  Overall Experience 
Rating:
5.0

Was very helpful with my needs throughout my usage of the facilities.

barry w.  |  Overall Experience 
Rating:
4.0

They were very friendly and very helpful

Sheirette W.  |  Overall Experience 
Rating:
1.0

No communication. It took forever to get my boxes. This facility has no clue how to operate a business. My boxes were damaged. You guys suck.

Kevin M.  |  Overall Experience 
Rating:
5.0

uhaul preformed to expectation No problems thank you

Marjorie L.  |  Overall Experience 
Rating:
5.0

Seamless servuce

edward m.  |  Overall Experience 
Rating:
5.0

These guys understand customer service! Thanks for your help!

Adam C.  |  Overall Experience 
Rating:
5.0

After a rough start which was not UHAUL's fault I had a wonderful experience. Excellent Manager and staff. DRIVER staff was outstanding. Thank you!

Vincent M.  |  Overall Experience 
Rating:
5.0

-

Vilma Alexandra S.  |  Overall Experience 
Rating:
1.0

Terrible Experience. UBox was guaranteed to be delivered to location 3 miles from our house instead we got call it was being delivered 40 miles away then received email it was delivered 22 miles away.

Jeffrey G.  |  Overall Experience 
Rating:
4.0

Overall a good experience, however, there was several times in which I called to speak to the location and was diverted to the call center after 2 rings. They were unable to answer my specific questi.

Bernard R.  |  Overall Experience 
Rating:
4.0

Everyone was so helpful.

Joanne T.  |  Overall Experience 
Rating:
5.0

Brianna who delivered and picked up our u-boxes was great. She took time to put the boxes where we needed them and worked around our schedule to make sure it was most convenient for us. She was great!

Matthew S.  |  Overall Experience 
Rating:
5.0

My initial request for a pickup trunk was ignored by the national reservation center. Gilbert AZ went above and beyond to help.

mariann h.  |  Overall Experience 
Rating:
5.0

thank you for being available

madelyn p.  |  Overall Experience 
Rating:
5.0

They were very helpful

Laura P.  |  Overall Experience 
Rating:
2.0

Local staff was fine. What wasn't fine are the lack of trucks to bring the boxes to where one lives. Both ends had breakdowns. I imagine some manager gets a bonus for cutting costs.

Brian G.  |  Overall Experience 
Rating:
5.0

very nice!

Jiawei L.  |  Overall Experience 
Rating:
3.0

They were unable to deliver my U-Box so a contract company delivered it. In the past, the facility has been clean and the staff have been friendly, but they are hard to reach through the call center.

Danielle M.  |  Overall Experience 
Rating:
5.0

Good people and great service.

tammy d.  |  Overall Experience 
Rating:
5.0

Very pleasant staff. Clear communication. All belongings delivered in same condition when packed.

JOHN A.  |  Overall Experience 
Rating:
5.0

Your customer support reps who handle the phone calls are VERY good! I would highly recommend your company for the rental of a U-Box.

PAMELA JOY T.  |  Overall Experience 
Rating:
5.0

We were never at that facility - you made me answer - even though questions were not applicable- U-Box delivered to our home -- delivery staff were great

Roger L.  |  Overall Experience 
Rating:
4.0

We scheduled times for uhaul to come pick up empty pods but they moved my pickup time twice without any notification. I only found out after calling both times.

Hunter R.  |  Overall Experience 
Rating:
5.0

Amazing!!

Keith J.  |  Overall Experience 
Rating:
5.0

We had 2 Uhaul boxes and delery and pick up were fantastic. Thank you for your service during our renovation. The blankets we're a great help.

vickki s.  |  Overall Experience 
Rating:
5.0

I did everything online. It was very simple

chariti h.  |  Overall Experience 
Rating:
5.0

The staff was great! Sam and Casey made the visit easy and stress free! Thanks again.

Shawn H.  |  Overall Experience 
Rating:
5.0

Good experience

Joel C.  |  Overall Experience 
Rating:
1.0

Worst customer service experience of our lives. Made over 25 calls to U-Haul and still no resolution. Every part of the Ubox process went wrong. Sam L. Is the worst manager in history. Never use them

kerri s.  |  Overall Experience 
Rating:
4.0

N/A

John M.  |  Overall Experience 
Rating:
5.0

I did not use the facilities, but they worked hard to deliver my uboxes from Chicago. Brianna, the delivery driver was extremely friendly and helpful, even when I gave her wrong information! Great Job

Jeremy A.  |  Overall Experience 
Rating:
5.0

Our entire experience with all U-Haul staff has been excellent. We are extremely pleased with our interaction with all employees.

james f.  |  Overall Experience 
Rating:
5.0

Excellent service

liese c.  |  Overall Experience 
Rating:
5.0

Very professional!

JUSTIN B.  |  Overall Experience 
Rating:
5.0

Very nice

Mark R.  |  Overall Experience 
Rating:
5.0

Brianna was professional and courteous. Did not visit IHaul site

Laura B.  |  Overall Experience 
Rating:
4.0

Helpful staff.

Aaron W.  |  Overall Experience 
Rating:
5.0

Very friendly staff

Joseph B.  |  Overall Experience 
Rating:
5.0

Moved cross country from NYC to Phoenix and could not have asked for a more economical, efficient, and reliable way to make this move!

Micaela M.  |  Overall Experience 
Rating:
5.0

The Ubox delivery driver was OUTSTANDING

craig s.  |  Overall Experience 
Rating:
5.0

Thank you for your help!!!

Cecilio A.  |  Overall Experience 
Rating:
1.0

We were given incorrect information by Kevin which lead to our movers waiting for two and a half hours- thus costing me an additional $275. I was told two times i would be called back and no call

Kathy C.  |  Overall Experience 
Rating:
5.0

We had the boxes and never went to the actual facility but I can tell you, the ladies that dropped them off and picked them up was awesome.

Bonnie C.  |  Overall Experience 
Rating:
1.0

You charged me out of the blue. Every attempt I made to call or email you was ignored. After the national organization sorted things out you sent a series of letters threatening me.with a lien.

Steven B.  |  Overall Experience 
Rating:
5.0

The only issue we had with this facility was that they are closed on weekends. If scheduled during the week all will go well.

DARREL H.  |  Overall Experience 
Rating:
5.0

Smooth transaction from PA to AZ..

charles c.  |  Overall Experience 
Rating:
5.0

I was never at this facility.. box was picked up by a 3rd party outfit. Box arrived in great shape.

jEFF L.  |  Overall Experience 
Rating:
4.0

No comments

MARTIN O.  |  Overall Experience 
Rating:
5.0

I wish it had been open on Sunday, otherwise everything was great!

Natalie g.  |  Overall Experience 
Rating:
5.0

Very good service, Sam who is warehouse manager helped me when ever I need help and in need to access my UBOXEs.

ramakrifesma r.  |  Overall Experience 
Rating:
1.0

I am being charged for a unit I dont even have. Hey won’t contact me back to give me a refund.

Tara W.  |  Overall Experience 
Rating:
3.0

we had a ubox delivered through this location, after they contacted us to verify we were home waiting, they didn't show up til the next afternoon BOTH delivery and pickup.

Frank R.  |  Overall Experience 
Rating:
5.0

Jackie, the person who delivered the U-Boxes was very polite and did a nice job of placing the boxes where i wanted them.

Rick E.  |  Overall Experience 
Rating:
4.0

The guy at Tempe was friendly and the driver who delivered tha u box . The other staff that I had spoken to over the phone were not knowledgeable. and ended up hanging the phone on me.

margret k.  |  Overall Experience 
Rating:
5.0

Great service.

Asiyah J.  |  Overall Experience 
Rating:
1.0

I never went to the facility. I had trouble with getting my things delivered there was communication issues with U haul. I called several times to resolve these issues. I had 2 different ubox orders.

Laurie L.  |  Overall Experience 
Rating:
3.0

I has two u boxes delivered, they changed my order to self delivery but they fixed that and had a moving company bring my things and they did great, need more than 1 day notice on what time it comes

Earl N.  |  Overall Experience 
Rating:
3.0

While the customer service was good, they did not follow through on promises made so this move ended up costing me $100 more than it should have. I shouldves had them deliver the UBOXes to me.

Chanel K.  |  Overall Experience 
Rating:
5.0

did a great job

David D.  |  Overall Experience 
Rating:
4.0

Overall great experience!

stephanie f.  |  Overall Experience 
Rating:
1.0

customer service can’t help. local stores not centrally linked. my box was placed in storage instead of shipped by mistake, final delivery delayed, then charged an extra month. was always on hold too

Derek C.  |  Overall Experience 
Rating:
1.0

It was very difficult to get this store to answer the phone . The reservation agent couldnt get them to answer either. Because of this, I did not get my ubox until 3 days after I arrived . Badservic

heather O.  |  Overall Experience 
Rating:
5.0

I had an OUTSTANDING experience. I ordered a "Box" to ship items from Michigan to Arizona. The box was delivered as promised and delivered to AZ ahead of schedule. Loved the constant communication.

Billy S.  |  Overall Experience 
Rating:
2.0

There was absolutely NO communication from your staff or company even when delivery was two days late. Even when messages were left to have someone call me, no one bothered. Disappointed.

ann k.  |  Overall Experience 
Rating:
5.0

Did not go into the facility itself as I had u-boxes delivered and picked up!

HEIDI V.  |  Overall Experience 
Rating:
2.0

All was well untilt my experience with uhaul on receiving end.. pooractions of office created frustrating and limited time to unload . I paid far too much when compared to other quotes. Refund please

steve r.  |  Overall Experience 
Rating:
2.0

When the Ubox arrived in my town I was supposed to get a call and I didn’t. I found out the box was scheduled to go to my home 5 days later. Not happy about the communication.

Janine W.  |  Overall Experience 
Rating:
2.0

Had to call multiple times to deliver the U Box and took more than 10 days after it reached the destination.

RAMAKRISHNA M.  |  Overall Experience 
Rating:
4.0

Wish you could deliver the Ubox more days rather than Sunday/ Monday

Zachary M.  |  Overall Experience 
Rating:
2.0

My Containers were in Tempe for a week, buy they wouldnt deliver before the last day of contract. One container couldnt be opened by driver so I had to open it myself. Uhaul missed pick up day.

Mark W.  |  Overall Experience 
Rating:
4.0

Please have better communication with your customers. I was told we would have two hours notice before our delivery and we only got five minutes notice.

Ellie G.  |  Overall Experience 
Rating:
1.0

I would never use the UBox service again. Terrible customer service and very poor communications!! Now I know why PODS is so successful.

Abe K.  |  Overall Experience 
Rating:
5.0

Great to work with

Adam G.  |  Overall Experience 
Rating:
5.0

From the beginning to the end , the personnel where friendly and helpful

JEFF H.  |  Overall Experience 
Rating:
4.0

Tempe staff was helpful and friendly. Zero stars to national phone customer support. Multiple instances during this move of over 20 minute hold wait times just to be transferred to the wr

James B.  |  Overall Experience 
Rating:
5.0

My u-box was stored at this location and delivered to my new home. Staff was very helpful and kind!

mitzi f.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top