Customer Reviews for U-Box Moving & Storage Of Kent

Rating:

5.0

Nothing. Everything worked out exceptionally well

Rating:

5.0

Thanks so much to Mike & team for helping make things as easy as possible for me!

Rating:

5.0

I am very impressed with U-haul! Everyone I spoke with was incredibly helpful, drivers were wonderful and professional. When they dropped off and picked up the pod they were extra communicative and called ahead to make sure I was ready for them to come.

Rating:

5.0

Overall, great experience.

Rating:

3.0

We have been told several different things in regards to the furniture pads. We were told that we would get money back if we returned the furniture blankets unused. So my wife drove the blankets to the location we were told and they had no idea what we were talking about and we never did get money back or any information regarding this situation

Rating:

5.0

U Haul delivered! Every staff person was friendly and helpful. They all followed through on their promises. I continue to have excellent experiences with U Haul.

Rating:

5.0

Great experience 👍🏻

Rating:

5.0

Only small issue was at unload the container had torqued making it difficult to unlatch and open and close the door.

Rating:

5.0

I just completed cleaning out my storage container. The two guys working over this weekend were flexible, accomodating for my various needs, and beyond helpful. I had been utillizing this location for 12 years, and never had any issues.

Rating:

5.0

We had a smooth experience with great communication from U-haul the whole way!

Rating:

5.0

The only thing I'd suggest is to have more metal ubox available. The service was great though.

Rating:

5.0

U-Haul has continually provided exceptional service.

Rating:

5.0

The driver was excellent

Rating:

5.0

Everything went great. Good Communications y text and phone.

Rating:

5.0

Super easy process and I LOVE that UHaul supports and trains women for roles. All of the individuals that helped us were awesome!

Rating:

5.0

Great experience-- thanks so much for the help!!

Rating:

5.0

The blankets provided were excessive. Per UHaul instructions, I dropped two box full of blankets to a nearby BelRed U-Haul station/store. Delivery and pickup drivers were awesome (Shelle in WA and Jason, Paige in Austin. Will use and recommend this service. Thanks

Rating:

5.0

The only issue we had was we were not able to access our u box once it was dropped off due to the lock latch being flattened out during the move. Because of this we weren’t able to open the latch to access our stuff. I would suggest that a team member fully checks the functionality of these latches before while dropping off the box. It was highly inconvenient and we needed to buy a hammer to move it back into place and open the box.

Rating:

2.0

should’ve been well informed that heat can melt a lot of your belongings and that it is not covered under the insurance so basically wasted, insuring all of those boxes but a lot of my stuff was damaged due to heat as I’m unpacking things. My U-Haul boxes were transferred to a Chandler location. I’m not sure what kind of environment that was but the intense he destroyed a $120 leather coat , melted my clock which was also crack but the insurance say it doesnt cover it.

Rating:

3.0

The container was damaged when it arrived by your staff forking it incorrectly. This made the door almost impossible to open and close.

Rating:

4.0

Total cost is very expensive 2750 USD from WA to TX for 2 Ubox. When I compared with full service moving company. It cost about the same or may be less if I keep looking for more

Rating:

1.0

The customer service at 2520 Como Ave St. Paul, MN was one of the worst experiences I have had in a long long time. Specifically the gentlemen in the U-Box pick up/drop off area with long brown hair who helped us on Friday, August 9th at around 2pm. He belittled each customer I saw him communicate with including myself and made for a thoroughly poor experience. Because of this I will not recommend using your services. I do not usually fill out reviews, but I felt obligated to in this instance because it was such a bad experience.

Rating:

5.0

For the PODs, the website leads you to believe you can do everything online. While I prefer person to person contact, I did more follow up than was necessary but glad I did, because I would think my on line actions were enough, turned out, I need to call. Multiple customer service agents acknowledged that it is a bit confusing with regards to the PODs. All in all, this a great experience and not renting a U-Haul truck and driving 2600 miles..was very much worth it. Plus, a friend who works for U-Haul recommended the POD option, if for no other reason, then PODs are more secure than trucks. Thanks to our entire team! I would highly recommend.

Rating:

1.0

the scheduler kept dropping my request regarding pick up times. It delayed my move.

Rating:

5.0

Nothing our experience was amazing start to finish. Our pods arrived early! Very smooth process with excellent customer service the while way.

Rating:

5.0

Nothing. Damien was was great to work with! Super helpful!

Rating:

4.0

My fiance or I were not called prior to drop off and then received a text an hour after the fact the box was dropped off. The pick up we also were not contacted and were still loading a few items but the driver took the box without any communication causing us to drive 40 mins to the U haul location to access our U Box. The staff at the location were very helpful and let us access our box thankfully.

Rating:

2.0

The Box was fin but the access was poor. I made multiple calls to insure that I would have. access to my box after 5pm when my movers were coming. Of course it was not there, and it resulted in me paying an extra hour of the movers time since the assistant manager had to come back to get to my boxes. This could have all been prevented but was not. Very disppointed in how much I had to do to make sure it happened and even when I did, it didn't happen. I am waiting to receive a call back or email from the manager Breanna.

Rating:

5.0

Excellent experience. Last year, it seemed a bit disorganized. This year has been a huge improvement. Very communicative, on time, friendly. Very happy

Rating:

5.0

Excellent all the way around!!!! Thank you

Rating:

5.0

Everything was great. Minor hiccup with shipping time but everything worked out ok. Great customer service throughout the entire process. Would use again in the future.

Rating:

5.0

It was a great experience! Thank you!

Rating:

5.0

Everything start to finish was excellent. Thank you

Rating:

5.0

The covers over the boxes were not in good condition and resulted in water leakage inside the box. I recommend checking the cover before sending the boxes out. Otherwise the service was excellent.

Rating:

5.0

So many furniture pads. I don't know if we just did things wrong but we only needed a quarter of the provided packs.

Rating:

4.0

Everything was great!

Rating:

2.0

We had all the date set up delivery date pick up date and delivery to new location but then they said they had to talk to me before each and everyone of them box was not picked up on time which means it was not delivered on time. just excuses was is what I was given.

Rating:

3.0

The promise was an on time delivery. That didn't happen so I'm disappointed overall. I don't think that's a reflection on this location in Kent. I believe that to be the problem of the Tucson location delivery system. It was due to a driver being out sick. There should be more than 1 driver to deliver.

Rating:

1.0

My U-Box arrived 4 days late.

Rating:

2.0

First words to me when I showed up to pick up my u-box: “Why do people always show up when I’m about to take my lunch?” Fella working there was entirely unhelpful. Just point to the trailer and said “ The one on the left is yours.”

Rating:

1.0

U haul did not communicate with me at all. They moved my pod to a different location without letting me know so when I went to pick it up it was not there and had to call customer service because the employee did not know where it was.

Rating:

4.0

Had problem retrieving confirmation code for workers. Had to pay them in cash $150.00. Would like to get a refund. I believe it was strongmen workers.

Rating:

5.0

Cindy and Theresa both did phenomenal jobs. I hope the drivers are well-compensated. Cindy was driving the truck for pickup and unloaded my box. She was efficient, cheerful, communicative, polite, and helpful. I wish I'd thought to tip at the time. Theresa unloaded my box at the first location and did a great job. I was surprised to learn she was newer to the team, because she handled the loader very well. I was honestly expecting a worse experience because I'd never used U-Boxes before and figured there must be a drawback for the affordable rate. The only quirk I encountered was delivery times getting shifted around a bit (within the same day, not to a different day), but the flexibility of pick up and dropoff made it a non-issue for me.

Rating:

5.0

Yep

Rating:

1.0

Buyer Beware! My box was moved to a more distant location without notifying me or asking my permission. I was then told my home was outside the delivery area and the only way to reasonably retrieve my box was with a 3rd party who I needed to pay $400 to. I did this, got my belongings but will NEVER use this service again. It was awful and took days and hours with customer service to even find my box. No refund offered, no discount, just a comment- "Oh ya, we move boxes without telling the owners sometimes" Wow.

Rating:

2.0

This entire experience has been extremely stressful from start to finish. I will never use this service again.

Rating:

1.0

UHaul pick up driver has damaged my driveway when picking up empty boxes from destination. I just moved into this new house and they damaged the driveway in a big way. I’m not sure what my options are to get this fixed

Rating:

2.0

I booked U-Box container with at-home delivery for pick up long before my move, a week before my move I received a message that it won't be delivered to my home and I should instead bring all my stuff to Kent, WA (1 hour drive), this created a lot of stress, I had to find a truck and make several trips to the container facility. Even though the later experience was good (container delivery to my final destination), I lost trust in the service. Move is a stressful event with lots of logistics involved, so services that you depend on need to be reliable. Receiving a message that my U-Box can't be delivered to my home on a short notice is unacceptable. I will think twice if I trust U-Haul with my next move in the future.

Rating:

1.0

Basically every step of this process for which UHaul was responsible was a catastrophic failure: 1) The initial box delivery was delayed by a few two days. Requests for info were either ignored or lies. On given a placating offer for a full-service delivery + loading Moving Help contractor (that I had to pay for), they did not relay this info to the contractor. Had to both fight the contractor for info and pull people from their workdays to load the box myself and make the schedule. Don't believe I ever got the refund. 2) No clear understanding of delivery timing. I heard my box would arrive on July 24, July 27, August 8, and end of September in a 24 hour span. 3) I got 4 emails in a 7-minute span about my box arriving at the wrong location. I hired a Moving Helper to accommodate the change. Moving Help arrives; and not only is the box not where they said it was, it wasn't ready to be picked up at the new location. The only good thing about this process was the Moving Helper in Providence, an independent contractor who had just as much trouble with UHaul as I did. U-Haul's price is cheaper, but so is their service. UHaul: you need to get your house in order. Everyone reading this: go elsewhere if you don't feel like getting screwed over.

Rating:

1.0

I was supposed to access my Ubox on July 29th and the whole warehouse was closed. No one was there. We tried calling the manager’s number on the door and their phone was turned off. We tried calling the president’s number which was also on the door and the line was disconnected. We had to reschedule our access date and it was very frustrating. We rented a truck for the 29th and ended up wasting money because we didn’t need it anymore. On July 30th, the next day when we were rescheduled to access the Ubox, I tried calling four times to make sure they were actually open and no one ever answered. They ended up being open and the man inside got our box out and set it outside. Halfway through unpacking it, the man working left. He closed the warehouse during operating hours. We couldn’t tell him we were done with our box. This location was horrible.

Rating:

5.0

Continue to treat your clients with Professionalism and integrity will equal happy customers.

Rating:

5.0

Everything was easy and went smoothly. Great communication until my box reached the Santa Rosa side. I missed a notification voicemail; as a result, my delivery was cancelled. But I didn't receive any notification of cancellation. I waited half the day before calling to check in. Thankfully they were able to deliver the following day.

Rating:

2.0

The communication about pickup / dropoff of boxes was extremely poor. We'd be given a time window, but they'd show up HOURS earlier than expected. During the first pickup of our stuff nobody showed up at all, nor did they call. We had to call multiple people the next day just to learn what happened and if anyone actually coming. We were flying out *that night*, so obviously we were extremely nervous we'd be leaving all of our stuff behind with no idea when it'd be picked up Our stuff was thankfully picked up before we left, but a couple hours later the manager called and assured us our boxes would be picked up soon... meaning she didn't know they had already been. And when I told her the boxes were already gone, she was extremely surprised and seemed unsure how that happened. So... again, not very confidence inspiring We were also told many times we'd receive automated texts when a truck was 30min away. That never happened. We only received one text, it wasn't automated, and it gave an incorrect time. Other times we'd get spammed the same text over and over confirming a future time window (which was wrong). Finally, when the boxes were dropped off at destination they auto-scheduled a pickup time for the next day without telling us. And when we called about it, the person seemed to think they were picking up full boxes, not empty ones. In the end, the boxes themselves were great, and our stuff arrived on time and safe. But the awful communication destroyed our confidence in the process, and I can't recommend this until it's fixed. Moving is stressful and complicated enough without having to interpret the messages sent by your moving company as if they're a magic 8 ball.

Rating:

5.0

The consideration of how long a person has lived in a home should be taken when determining how many containers needed. We had lived in our home for 37 years. So six containers was not sufficient for our move out of state. We thinned and downsized before the move as well. We still needed a 15 foot truck with a trailer for our Jeep. The truck only worked because we had to break down our outdoor furniture. Which is another thing people now own. Basically anything that could be disassembled was. Which was very time consuming. Also, our sectional has two parts and one part at almost eight ft long wouldn’t fit in the containers. No matter which way we put it. Food for thought. Overall things went a s smoothly as they could. ALL the U-Haul employees were amazing in ALL of our interactions. Thank you U-haul! I have told my realtors on both sides to recommend U-Haul.

Rating:

5.0

Everyone did a fantastic job. Thank you!

Rating:

5.0

The Seattle leg of this journey was wonderful. On time (or early) drivers and great communication.

Rating:

5.0

I used UHAUL Boxes because i was impressed by the way my items were supposed to be better protected during transportation and storage. Well this isn't the case. I had several broken items and damage to my furniture. VERY disappointed.

Rating:

5.0

A great experience start to finish!

Rating:

5.0

Nothing. You guys great! Thank you!

Rating:

4.0

When you call in to set a drop off or pickup time, be sure your backend emails don’t keep prompting you to set you pick up times.

Rating:

5.0

Would use again for sure

Rating:

5.0

Maybe a little bit friendlier at the front counter? Otherwise the whole experience was painless from the reservation online to the return of equipment. Over all the move was stressful enough and it was nice that UHaul did not add to that. Definitely use UHaul again.

Rating:

5.0

Did not visit the facility but the lady who delivered the U-boxes to my place was excellent. She took the time and effort to drive the semi truck through narrow streets and sharp turns.

Rating:

5.0

We had a storage container that we had to get into a few times, and had to change our delivery dates a few times and the staff at Uhaul were incredibly flexible, helpful and friendly! Thank you!!!

Rating:

5.0

NA

Rating:

5.0

The staff was terrific. We had a UBox rental that was delivered and picked up on time. I highly recommend them.

Rating:

5.0

Helped assist me when times were really needed. Gave options and took care of any situations or concerns I had.

Rating:

5.0

Yolanda, the person that dropped my box off was amazing.

Rating:

5.0

Excellent service!

Rating:

5.0

Everyone was very helpful and professional.. Really impressed with the commutation as the Process started in Dallas and ended in Seattle ... Would recommend this to all my friends and family

Rating:

5.0

Excellent customer service received from all staff members , thank you

Rating:

1.0

They lost my box for about ten days and also had billing issues. I marked yes on the first three but I’m not sure bc I never went there.

Rating:

1.0

Our uhual box cover was put on incorrect so it was very difficult to move stuff out of it. We traveled an hour to get our stuff and it was messed up and couldn’t get into it without extreme difficulty

Rating:

5.0

Great staff and service

Rating:

5.0

great

Rating:

5.0

Great experience. Equipment in great condition. Everything was ready to go when we arrived.

Rating:

5.0

Totally outstanding customer service! The location did a great job keeping me updated and proactively reaching out to provide updates. and the woman who drives the forklift and delivers the boxes is a

Rating:

3.0

We never visited the facility. \Communicating with them was not easy. Their number rolled to the call center. No joke: more than once, I was transferred at least 9 times.

Rating:

5.0

Ended up needing to move during the snow storm. Grant was incredibly helpful and competent, and treated us with kindness during our difficult situation. Thankful for him keeping uhaul open!!

Rating:

3.0

Staff worked well to try to get my box delivered to me but limited hours made it difficult.

Rating:

5.0

You did what I needed you to do. Everyone was helpful and worked with me to make sure my stuff moved smoothly from point A to point B.

Rating:

2.0

Review is of the U-box corporate/call center; Kent Center was fine. Delayed drop off. Delayed shipment. Briefly lost reservation/box. Confirmed delivery then canceled without notice. Terrible service.

Rating:

1.0

Your company is the worst

Rating:

4.0

All contact with the facility was over the phone. I never was at a facility so am unable to comment. All communication was pleasant and helpful.

Rating:

1.0

The process of using the UBox container was disorganized and frustrating . I will not recommend this to anyone . Ugh . Glad it is over .

Rating:

5.0

Yolanda was amazing pick up & delivery!

Rating:

1.0

Scam charges

Rating:

5.0

I am happy uhaul took over door to door hours were more reasonable and convenient for me, there was no charge to access my box and they delivered it to me when I needed it. Thank you!

Rating:

5.0

The delivery driver was very good and fast . She did a great job

Rating:

5.0

N/A

Rating:

5.0

We had a fabulous experience moving with UHaul and using UBoxes! The reservation was easy, the communication and updates were frequent and the service was great, too! Thank you!

Rating:

4.0

Very easy to schedule a pick-up of my items and staff were willing to help when asked.

Rating:

5.0

Everything went smooth, and that's all I really could ask for. Great job!

Rating:

1.0

x

Rating:

1.0

Rented uboxes that carried over 3 - 6 days into new month. Charged for full month + delivery fee. Location was inflexible to make any adjustments. Will not use you again and nor recommend.

Rating:

1.0

Wouldn't use nor recommend you.

Rating:

4.0

Staff was not rude or avoidant. They were just not outwardly friendly. Also, I don’t remember being notified that facility locations switched. A reminder when setting up appt would have been nice.

Rating:

4.0

Great job, the driver was nice and effective!

Rating:

5.0

This entire U-Box experience has been painless, seamless, and flawless from the very beginning. Thank you for all your help schlepping my junk across the continent!

Rating:

4.0

First time using this Avenue. I was very satisfied. The staff were very helpful, everything arrived on time, and it was so convenient.

Rating:

1.0

1. They never retrieved my UBox for access even when I called ahead 2. My UBox had extensive water damage 3. The facility and staff were unorganized, and unhelpful 4. Equipment is out of service

Rating:

4.0

Booking center needs to be aware of actual facility hours. I had requested and was booked for a 7:30am pickup appointment but the actual Kent facility opens only at 8am. I was even offered 7am.

Rating:

3.0

Managers good; but incompetent telephone operators and abysmal computer interface between me, (my inquires and wishes), and inaccurate internet and email responses and conclusions; were pathetic.

Rating:

1.0

As a whole experience with U-Haul boxes, I had a terrible experience. I would not recommend this service to anyone and would not use it again.

Rating:

4.0

Easy pick up and drop off for a U-Box storage. My items were safe in the box for the cross country move. Nothing broke, and it arrived on time.

Rating:

1.0

the window promised for drop off was completely incorrect. it was only due to the driver's diligence that it worked out.

Rating:

4.0

There was a little issue where no one really knew how to schedule the u-box delivery or really its location. But it was resolved in under 24 hours. Other then that everything went smoothly.

Rating:

5.0

The staff is excellent! The office called frequently to ensure we were communicating on the same page, and the driver had no problem when I accidentally missed the original delivery time

Rating:

5.0

Liked the experience

Rating:

4.0

Clean. However, my husband ask the front desk customer service rep if he could use the bathroom. Another employee told me he better not leave any urine sprains on the toilet. Inappropriate comment

Rating:

4.0

I just don't know why I was charged a extra tax when they delivers the pods after I was told I would be charge any taxesor tips or any thing esle.

Rating:

4.0

The diver, Shelly, was great. She was helpful and really worked with me. But most of my U-Haul U-Box experience was bad. Overall the Kent folks were good, but I doubt I'll ever use U-Haul again.

Rating:

5.0

We only used the local Kent storage for a day while our boxes were in transit from Maryland to Tacoma, but the delivery was excellent and the boxes were in great shape with no broken items! ThanLD!

Rating:

5.0

The Ubox drivers/delivery persons were exceptionally responsive and customer service driven. I had some very specific requests and they met them without question. Thank you!!

Rating:

5.0

I thank Grant Dowell for his and his staff's great care and effort toward my moving. Can't thank more, Grant helped me to route the uboxes to my new place as well as in handling payments. Awesome!

Rating:

2.0

I did not visit the facilities in NY or WA. This moving process was less than ideal; the best part was actually receiving my shipped items at the end. I had to call for every step; poor process

Rating:

5.0

great job

Rating:

5.0

My issue is not with Kent but with uhaul. Your tracking system is absolutely horrible. No one could tell us pod location or eta during shipment. Frustrating as we had to fly from AK to meet pod.

Rating:

2.0

Took 6 days to arrange access to my UBox. The number listed redirects to UHaul customer service. Finally got through via an email through a customer service rep. Not enough space for this review...

Rating:

5.0

We were a U box customer and had the boxes delivered to us on time, as promised! Therefore, we did not go to the actual Kent facility.

Rating:

5.0

Helpful and caring Delivered and picked up my boxes my convience not theirs. Would use again.

Rating:

5.0

Great experience!

Rating:

5.0

I recommended a uhaul box to a neighbor and we both thought it was great value

Rating:

1.0

This review is of the overall experience dealing with Uhaul throughout the move. Communication capabilities were terrible. Customer service horrendous. Smart to limit the characters here. Awful.

Rating:

4.0

I really appreciated the helpfulness of the staff and organiziation I found at this location.

Rating:

3.0

Delivery of my UBox was a week late and as of July 23, 2018 I have still not received the reimbursement as promised by the UHaul associate I spoke to about the lateness.

Rating:

1.0

Very hard to arrange a delivery of my U-box. Nobody knows how to work with corporate moving. Representatives not solving problems, always tell me to find another one. Didn't pick U-box up on time.

Rating:

5.0

I was never at the facility so cannot comment on it.

Rating:

3.0

I was quoted one price and then the invoice, which was also incorrect in its calculations, showed a completely different prices adding an additional $500. No one has been able to help!

Rating:

5.0

Fantastic service and experience

Rating:

5.0

Great experience!

Rating:

1.0

I did not see this facility in person. I'm sure it is fine, but I tried to contact this location several times to organize my UBox delivery and I would get voicemail or get routed thru main Uhaul numb

Rating:

2.0

I felt wasn't happy with the lack of communication with the u-haul in Kent and I will never use them again.

Rating:

5.0

Great service from the staff at the Kent location, but the online/phone scheduling systems was a confusing mess.

Rating:

4.0

Based on my overall experience with Uhaul moving from Arizona to Washington, I would not recommend using Uhaul to anyone i know. Uhaul of Kent was the only bright part of our move. They were perfect.

Rating:

2.0

Very poor communication. Driver did not show up when dispatch said he would and nobody called me to tell me he wasn't coming. My boxes didn't show up until 5pm.

Rating:

3.0

We rented an on-site UBox..

Rating:

5.0

This helped us a lot to ship our stuff across the States. Thanks!

Rating:

5.0

Delivery and pickup were efficient and effective

Rating:

5.0

Great customer service team special thanks to gloria n Martha keep up the great work

Rating:

3.0

“Your guaranteed arrival date at our neighborhood U-Haul location at 21001 72nd Ave S, Kent, WA 98032 is Monday, June 11, 2018. ” It is two days late. Are you going to refund $50 per day for two days?

Rating:

5.0

thank you

Rating:

5.0

Although our UBox arrived too late to be shipped to the local UHAUL location I had originally requested, the facility and employees at this location were helpful to the extent possible.

Rating:

5.0

I used the U-Box service. The drivers that delivered and picked up the U-Box were professional and friendly.

Rating:

5.0

Very helpful staff. Would highly recommend this location. Great experience.

Rating:

5.0

Very friendly and appreciated the call before they came to pick up the U-boxes.

Rating:

5.0

Service here was excellent but I do have a problem with U-haul which allowed me to schedule moving help before my box arrived at Ballard. In order to make it work I had to pay my helpers to come south

Rating:

2.0

My U-box was guaranteed to be at 2515 Rainer ave S., Seattle facility on 5/18. I had to pick it up at the Kent location on 5/20 because the box was not scheduled to be delivered to the Rainer Ave loca

Rating:

5.0

Staff was excellent and very friendly and helpful, including following up and getting back to me on my questions. Thank you!

Rating:

5.0

Great experience

Rating:

5.0

Yolanda provided excellent customer service and follow through, far exceeding what you would expect from a delivery person. If not already, she should be a trainer and get a raise!

Rating:

4.0

Got Ubox delivered to my location from this facility. Once I was able to get in touch with them (the uhaul customer service as a whole is super difficult to navigate) they were AMAZING

Rating:

5.0

Our U-Boxes were stirred at and delivered from this facility. The service was superb and the delivery teams exceptional.

Rating:

5.0

great place

Rating:

1.0

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

Rating:

1.0

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.

Rating:

1.0

Ubox delivery drivers excellent. Never went to facility. Management made no initial contact as stated by U-Haul. Have not called re contract close out or return of advanced payment.