Customer Reviews for U-Box Moving & Storage of Fort Worth

Rating:

2.0

Hire employee's that are there to help the customer and at the very least act like they want to assist customers.

Rating:

5.0

Uhaul made the process so smooth- delivered pods in a timely manner, and they arrived to our destination before we did and they were able to store them until our home was ready for move-in. They delivered to our new home and picked up the next day- all on time! The staff we did interact with were very helpful & friendly. We will be recommending Uhaul UBox’s to everyone we know!

Rating:

3.0

Don't say to the customers you are very important for us to read the customers as a very important for you for real and honest

Rating:

3.0

Not break my items, better customer service

Rating:

4.0

Overall good experience. Will use again

Rating:

4.0

We had too many furniture pads, maybe ask people how many they need rather than putting 24 in each box

Rating:

2.0

We scheduled for access to our ubox container for Sunday 9-11 not knowing that this location is closed on sundays. We had to rent a truck ahead of time from a different location to remove our belongings from the ubox. When we arrived luckily there was someone working there just dropping things off and she was able to help us but had she not been there at the exact time we got there we would have wasted our time and money. The lack of communication between the locations and the corporate place where I had to reserve our ubox from is very unprofessional.

Rating:

1.0

You knocked over one of our boxes, broke a bunch of our stuff, said you were going to send us claim information and then never did.

Rating:

5.0

We couldn't have been happier with our U-haul experience. Excellent customer service provided by every employee that we interacted with! We would highly recommend U-haul to our friends and family. Thank you for making our cross-country move a little easier!!! 😊

Rating:

5.0

Thank you to all! We had a wonderful experience with U-haul. We would definitely recommend our friends to you and use you again in the future.

Rating:

2.0

This whole experience was annoying. They scheduled my first delivery on a day they were closed. On the next delivery day, they didn't know it was happening even though I scheduled it 20 days in advance. A lot of my stuff arrived broken. For the amount of money, it cost it was a big headache.

Rating:

4.0

Overall, I had a pleasant experience with U-Box. There were only some misunderstanding/miscommunication related to U-Box delivery from Clermont warehouse to destination. Other than that items arrived on time and free of damage.

Rating:

4.0

My overall experience using U-Box containers to move from Texas to Florida was very good. Other than struggling a little with estimating the weight of the filled containers, the process went as hoped. I will definitely recommend this option to anyone considering moving themselves.

Rating:

5.0

What a phenomenal experience! I had never heard of U-boxes, but for anyone who plans to load their own stuff, this is the way to go. Each person we spoke or interacted with was very knowledgeable and professional. Thanks so much, U-Haul, for making our move so easy and timely. 🙂

Rating:

5.0

Great experience, thank you for being here Uhaul.

Rating:

5.0

My experience was absolutely excellent

Rating:

4.0

The drop off went perfectly, the driver was very friendly and helpful and we would highly recommend her. The U-box pick up was a nightmare. A driver from Plano had to pick up due to someone calling in, she was obviously exhausted, repeatedly stated how we were out of her area and loaded, unloaded and reloaded boxes repeatedly. She would repeat the same mistakes over and over, not learning or attempting a different method. We had to be way more involved and hands on than we should have, and did not feel safe around her with our Uboxes on a forklift. I am happy to discuss in more detail if needed.

Rating:

5.0

Keep up the good customer service.

Rating:

5.0

The manager Steven is such a nice and knowledgeable person!

Rating:

5.0

Only bad thing was one of the metal “locks” and door did not line up well and it took 3 people to get that one door lined up so we could close the box. Shout out to Sam the delivery driver at this location. She was awesome, always communicated clearly and answered any questions we had at drop off and pick up.

Rating:

5.0

Give the option to receive furniture pads

Rating:

5.0

Everything was Great! Uhaul kept good communication with us from beginning to end! I would recommend Uhaul to Everyone

Rating:

5.0

very happy with the driver that dropped off full boxes and picked up empty boxes; Rachelle in the office was particularly helpful

Rating:

5.0

A few wooden tables were scratched . Looks like something rubbed or banged up against. Antique cedar chest was stood on its side and something knocked one of the legs off and broke handle off. It was wrapped securely but still got broken. I suspect it was dropped . I received too many texts from Uhaul which was rather annoying.

Rating:

5.0

Ft Worth staff was terrific. Thank you Natalie and Norman.

Rating:

2.0

My experience was shotty, the boxes were dropped off for loading on time. The day my U-Boxes were getting picked up after loading they were late picking them up by 8 hours. While trying to retrieve my U-boxes I was told the soonest I could receive them by truck delivery was 14 days from the requested date so I had to franticly barrow a truck to retrieve them myself. After putting in the initial request for a pick up my information regarding the vehicle I was bringing and the date I was to pick them up was not saved so I needed to repeat the process over again. The day of the pickup I was told someone would reach out to me in the morning to schedule a time for pickup. At 9am on the day of pickup nobody had reached out, while on the phone with customer service they informed me that my pickup time had been set from 12am-6am. It was rescheduled to 12pm that day. Upon arrival at the storage facility neither of my boxes were ready and weren't ready for another 45 minutes, I do understand that they seemed understaffed as there was only 2 people working at the warehouse, but there were not many customers there when I arrived. My expectation was that I needed to be there by noon and my boxes would be ready for pickup, especially since my original pickup time had been scheduled from 12am-6am My original plan since I had already paid my rent for November was keep the U-Boxes to take my time moving in since my wife is pregnant and its primarily me unloading our things, I received pushback from the Wearhouse manager when I told him this. He originally wanted me to take one box with the trailer, drop it off later that day/Sunday morning, and pick up the other box on Monday which was not possible due to work hours. He did end up letting me take both boxes on separate trailers which was nice but I still felt like I was being rushed to return the equipment. I also dislike that there is no Pro-rated returns of funds for rent when not keeping them the full month. I paid the whole month of Novembers rent only to have my U-Boxes for 6 days. The whole experience receiving my U-boxes was a hassle and I would not likely consider using the services again.

Rating:

5.0

Give fewer furniture pads

Rating:

5.0

The highlight of the process has been the communication - emails and texts to let us know what has happened and what to expect next. Really appreciate the help in our move.

Rating:

5.0

We could of used one more container. lucky for us we did not take our old couches and washer machine and dryer. All and all we had a great experience. Our items arrived a week earlier then expected. and arrived on time at our new address. So thank you to the crew that made this part of the move painless and smooth!

Rating:

1.0

By far one of the worst experiences I have ever had with a business. I was told my transport would be 5000 it is over 7. I was charged for the delivery 3 times. The delivery driver was the only pleasant person that I spoke to on both ends. My boxes did not arrive and I was never called they day they were supposed to deliver. I spent 4 hours calling around and listening to everyone pointing the finger at someone else. After being told the the truck roke down I found out later that they just didn't have the staff to make the delivery. I took the day off and hired movers, we literally sat around all day costing me over $1500. All and all I will most likely never use your services again and I will let anyone that will listen know that they shouldn't either.

Rating:

5.0

I can’t tell you just how pleased and impressed I am! Everything went so smoothly! Y’all need to be running the government! Thank you!

Rating:

5.0

Phone response times are too long. Once we get through it was good. Also at the destination since they did not have capacity the boxes were held farther away from us. They should have at least notified us about it. Rest was all good.

Rating:

5.0

You exceeded my expectations! Thank you for making this a little easier.

Rating:

5.0

Need to recommend pods based on square footage of home and not number of bedrooms

Rating:

2.0

When we packed our uboxes in Florida and stored them in Fort Worth for 19 months. When ready delivery to our new home was free . We got charged $130. But first uhaul wouldn't deliver and we had to pick them up. After 50 minutes on the phone we agreed to the charge. Then when the uboxes were empty. Call and they will be picked up the next day. That took a week. After all of that our stuff arrived in very good condition except for 2 broken items.

Rating:

1.0

Uhaul needs to figure out how to handle this location. You cannot get in contact with anyone at this facility. The minimal employees who do work at this location do not pride themselves in customer service.

Rating:

4.0

This rating is ONLY for the Fort Worth location, the location in Mesa, AZ was a whole different story, that was just the worst experience.

Rating:

2.0

Customer service at this location made me not want to consider Uhaul for future moves. Extremely rude

Rating:

1.0

You have so many hidden fees and charges, that the cost of a UBox seems cheap, but after you add, box delivery at both ends, charges for putting it on, and taking it off the truck, charges for storage because UHall woun't let my daughter set a delivery date,... Your system has been designed to "catch" people with the extra fees. How about just being honest with people, so they could make up their minds, aware of ALL you fees and the likely chance that they will be incurred? You'd have a reputation as an HONEST vendor, not something like a Used Car Salesman...

Rating:

4.0

Make clear the availability of the U-Box for personal unloading upon arrival.

Rating:

5.0

The Avondale location in Atlanta the worst customer service I’ve ever experienced. It took several calls to finally get them to come and pick up the U Box, which took several days! They made what should have been a good experience terrible!

Rating:

1.0

The whole ordeal was a nightmare! Customer service was 0....please District Manager call me 214.705.5700.

Rating:

5.0

The box number recommendation would have been fine if I did not have lawn mowing equipment, yard tools, patio furniture etc

Rating:

2.0

The employee assisting me was friendly but incompetent. He did not know the Uhaul booking system well and would not request assistance from another Uhaul tech employee. The booking process in store took over 2 hours! Everything else with my Uhaul UBox rental went extremely well and efficient. It was a great way to move cross country. The delivery on the other end was fantastic! I particularly was impressed by the driver, Savannah and her forklift driving ability on a busy street.

Rating:

2.0

Ubox pick up was 2-3 days late so my Ubox delivery got pushed back to a later date. Dealing with the satellite offices and Uhaul as a company has been a nightmare. Delivery drivers that I interacted with however were fantastic.

Rating:

3.0

The online U-Box estimator is woefully inaccurate for larger moves. A move using U-Boxes may be beneficial for moving apartments or small homes, but for full size homes it seems to be inefficient and impractical. Move helpers report that there are long delays in picking up boxes for delivery to the new location. The fact that there is no support for reporting/resolving moving help issues leaves the customer at the mercy of movers with little control.

Rating:

1.0

Make sure you deliver on time and to the correct location.

Rating:

5.0

Service worked fine. There was some damage on the original drop off, however. To a gutter that was hit by the top of the box. How do I submit that?

Rating:

1.0

This review is about Ubox container delivery and not really any specific location. I spoke to Uhaul, Ubox customer support, and moving help.com the Monday before my Saturday delivery and every person told me I could have it scheduled for delivery a day earlier for that Friday. Every person I spoke to did not bring up any issues with scheduling for Friday and the last thing I was told is to contact my movers to schedule with them. Then Friday arrives and my movers that were booked and scheduled through Uhaul are told they can not pick up my containers bc they can not be released since they are scheduled for Saturday. I contact Uhaul and the first person says “there must be something that can be done we will figure this out” then transfers me to someone with Ubox support and that is when every person I speak to tells me nothing can be done and basically it’s my fault my problem bc it was scheduled for Saturday and NO NOTES of my phone conversations on Monday are in my account. Basically my phone conversations do not exist in the Uhaul realm of things. To make it worse the moving help told me that this is something that happens frequently and he has heard this story before. Fortunately the movers were understanding but it is absolutely ridiculous that I drove to another state and got in a day earlier bc I was told my containers could be delivered on Friday and then slept on the floor bc I had my 66 year old mother with me and I was not going to make her sleep on the floor. (Fortunately I purchased a twin mattress for a daybed that did arrive as scheduled). THEN the day of the move each container was released one at a time making it the longest unload of any move in my life. Not one person offered a solution or attempted to resolve this issue. Not one person expressed any form of apologies and not one person offered anything that looked like a form of customer service. Uhaul should not be making these types of mistakes especially on a long haul move and should be offering some form of reimbursement bc a discount on future services is meaningless and basically a slap in the face.

Rating:

5.0

Perfect customer service. They went above and beyond. This made moving from state to state very easy and way more affordable than others!

Rating:

1.0

Transferring the U Boxes to the right location, making sure the moving help that is advertised on your site doesn't bleed all over your customers items. Not making your customer wait over 10 days for items. Ensuring that your customers U boxes are not lost.

Rating:

1.0

The overall experience was ruined by the fact that I had a dining room table damaged in transit and the Safestor policy that I purchased with move refused to pay for the repairs. The Safestor insurance is worthless. Exclusion E. “Against Loss or damage caused by improper packing, normal shifting in transit or while being moved, or intentional acts.” So in general the moving insurance does not cover anything that has moved. Recommendation: go ahead and use U-Box at your own risk.

Rating:

4.0

It would be great if the website was upgraded to actually work for entire process and speed/servers updated to handle processing throughout the day. Additionally, order #, contract #, and all other methods to track order be connected and available to user. Tracking of my 2 U-Boxes was wrong from beginning and showed them in incorrect city. The website said I could update delivery address but that was not possible. An email to contact U-Haul regarding delivery was never responded to by customer service.

Rating:

1.0

STOP OVER CHARGING CUSTOMERS! BAIT AND SWITCH TACTICS USED. NEVER USE UHAUL AGAIN.

Rating:

5.0

All of the associates were beyond helpful. I needed to change my delivery and pick up dates a few times, and it was never an issue to make the changes. I will using U-Haul and U-Box the next time I move.

Rating:

5.0

Jerome the driver was wonderful and kind. Everything uhaul did was perfect

Rating:

2.0

Box was picked up by moving help Phil Harris. He was awful and I left a review on moving help. He did not check for blankets and there were none so he used two $100 sets of sheets to line the floor. Both were completely ruined. The box was broken and the latches would not stay patched. The only thing that kept it “closed” was my lock. There was a 2 inch gap in the door so small items fell out of the box along the journey. Mostly hardware for my table and bed frame. Also all my items were covered in road grime that got into the box.

Rating:

5.0

Give Jerome a raise! He went above and beyond to help me throughout this process!

Rating:

5.0

Thanks y'all were great

Rating:

5.0

Jarome was great! Communicated well, dropped off and picked up my u-box on time. Even sent me a photo when it was delivered. A+

Rating:

5.0

Thank you for excellent service. Going above and beyond to get my U-boxes to me

Rating:

5.0

Great Job, very friendly and professional

Rating:

2.0

Once my usage was complete/container emptied, the U-Box unit was retrieved, but I was charged for months even after 12+ calls. Nice staff, poor follow through. My credit card company finally assisted.

Rating:

3.0

Better explanation

Rating:

5.0

U-Box is a great way to go with for storage options

Rating:

5.0

We rented a unit for about 9 years, and everything went very well with it.

Rating:

5.0

I did not go to the facility but I so appreciate the staff and their immediate accommodation to my needs. It was unexpected that I retrieve my pods quickly, they delivered promptly. Very professional!

Rating:

5.0

My move was smooth and easy.

Rating:

5.0

Great Job!!

Rating:

5.0

I did everything on the phone. Everyone I talked to was very polite and everything was on time. Would use them again, if I needed too.

Rating:

4.0

Very nice customer service.

Rating:

2.0

They put a lock on my u- box, and I was on the phone with them for an hour trying to receive the code to open my box. In the end they said they would call me back. It’s been three days still waiting.

Rating:

5.0

Great service. Very accommodating.

Rating:

5.0

Our U Box driver was fantastic! She communicated with us on timing of delivery. We appreciated her hard work and commitment to great service. We did not go to the facility. Thanks for everything.

Rating:

2.0

There were delays in delivering my Box. When delivering my box to me in tx the Jamal left bolts nd got angry with me when I asked to come back and remove them so I can open the door. He hung up on me.

Rating:

5.0

I didn't use your facility, I did the U pod service. Your feedback systems are antiquated and show off the failures of your lazy middle mgmt.

Rating:

3.0

PLEASE have all phone and scheduling reps trained to verify phone numbers when scheduling drop off!!! Mine had changed and I forgot it was not updated. It made delivery difficult and schedule was off.

Rating:

5.0

Thank you for your assistance with my ubox.

Rating:

1.0

I am missing items from my storage unit and will be contacting you to find out about claims. Not happy about it.

Rating:

4.0

Didn’t go to your facility, so didn’t rate, had a u-box delivered to my house, was scheduled on time, and pickup was on time!

Rating:

4.0

I never actually visited the location. I used U-boxes however Nicole's customer service was awesome! She was understanding, listened and handled my situation to my satisfaction. Good U-box team.

Rating:

4.0

I never actually visited the location. I used U-boxes however Nicole's customer service was awesome! She was understanding, listened and handled my situation to my satisfaction. Good U-box team.

Rating:

4.0

I never actually visited the location. I used U-boxes however Nicole's customer service was awesome! She was understanding, listened and handled my situation to my satisfaction. Good U-box team!

Rating:

4.0

I never actually visited the location. I used U-boxes however Nicole's customer service was awesome! She was understanding, listened and handled my situation to my satisfaction. Good U-box team.

Rating:

4.0

Overall, I was pleased with the service I received and my storage was in good condition when I received it.

Rating:

1.0

Forgot to leave U-box out on Sat for pick up. Left it out Sunday, but forgot to include appropriate cables. Didnt get U-box until Mon. Had to pay $300 for hotel Sat/Sun. No compensation from Uhaul :(

Rating:

5.0

Staff was very helpfull and friendly. Nicer staff than the staff that helped me in San Diego, CA.

Rating:

4.0

Everything was handled professionally except for the initial delivery of the wrong ubox. Jessica delivered the correct ubox the next day, and communicated well through the delivery process.

Rating:

5.0

All ubox employees were kind and helpful with my move.

Rating:

4.0

Good overall experience, convenient, secure and on time.

Rating:

5.0

Only had U-Boxes at my location. Boxes were a little rough but workable, staff was outstanding for the delivery and phone contact to arrange delivery, resechedule pickup and final pickup

Rating:

5.0

Great

Rating:

5.0

Great people!

Rating:

4.0

Very helpful and accommodating staff.

Rating:

5.0

I really appreciate the hard work and dedication they provided. They were there on time and always check with me for scheduling. I had a great friendly team.