Thanks y'all were great
Cedric T | Overall ExperienceCustomer Reviews for U-Box Moving & Storage of Fort Worth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jarome was great! Communicated well, dropped off and picked up my u-box on time. Even sent me a photo when it was delivered. A+
Benjamin B | Overall ExperienceThank you for excellent service. Going above and beyond to get my U-boxes to me
Jacqueline R | Overall ExperienceGreat Job, very friendly and professional
cherri b | Overall ExperienceOnce my usage was complete/container emptied, the U-Box unit was retrieved, but I was charged for months even after 12+ calls. Nice staff, poor follow through. My credit card company finally assisted.
DARREN H | Overall ExperienceBetter explanation
JENNIFER L | Overall ExperienceU-Box is a great way to go with for storage options
Archie W | Overall ExperienceWe rented a unit for about 9 years, and everything went very well with it.
VANESSA W | Overall ExperienceI did not go to the facility but I so appreciate the staff and their immediate accommodation to my needs. It was unexpected that I retrieve my pods quickly, they delivered promptly. Very professional!
kay r | Overall ExperienceMy move was smooth and easy.
Nazanin P | Overall ExperienceGreat Job!!
Eddins B | Overall ExperienceI did everything on the phone. Everyone I talked to was very polite and everything was on time. Would use them again, if I needed too.
geri m | Overall ExperienceVery nice customer service.
TAMMY M | Overall ExperienceThey put a lock on my u- box, and I was on the phone with them for an hour trying to receive the code to open my box. In the end they said they would call me back. It’s been three days still waiting.
Alexa P | Overall ExperienceGreat service. Very accommodating.
elizabeth g | Overall ExperienceOur U Box driver was fantastic! She communicated with us on timing of delivery. We appreciated her hard work and commitment to great service. We did not go to the facility. Thanks for everything.
Karl W | Overall ExperienceThere were delays in delivering my Box. When delivering my box to me in tx the Jamal left bolts nd got angry with me when I asked to come back and remove them so I can open the door. He hung up on me.
Nathaniel L | Overall ExperienceI didn't use your facility, I did the U pod service. Your feedback systems are antiquated and show off the failures of your lazy middle mgmt.
Jeff Y | Overall ExperiencePLEASE have all phone and scheduling reps trained to verify phone numbers when scheduling drop off!!! Mine had changed and I forgot it was not updated. It made delivery difficult and schedule was off.
Audrey D | Overall ExperienceThank you for your assistance with my ubox.
cathy f | Overall ExperienceI am missing items from my storage unit and will be contacting you to find out about claims. Not happy about it.
JOSEPH H | Overall ExperienceDidn’t go to your facility, so didn’t rate, had a u-box delivered to my house, was scheduled on time, and pickup was on time!
Neal D | Overall ExperienceI never actually visited the location. I used U-boxes however Nicole's customer service was awesome! She was understanding, listened and handled my situation to my satisfaction. Good U-box team.
Dayna E | Overall ExperienceI never actually visited the location. I used U-boxes however Nicole's customer service was awesome! She was understanding, listened and handled my situation to my satisfaction. Good U-box team.
Dayna E | Overall ExperienceI never actually visited the location. I used U-boxes however Nicole's customer service was awesome! She was understanding, listened and handled my situation to my satisfaction. Good U-box team!
Dayna E | Overall ExperienceI never actually visited the location. I used U-boxes however Nicole's customer service was awesome! She was understanding, listened and handled my situation to my satisfaction. Good U-box team.
Dayna E | Overall ExperienceOverall, I was pleased with the service I received and my storage was in good condition when I received it.
Janice W | Overall ExperienceForgot to leave U-box out on Sat for pick up. Left it out Sunday, but forgot to include appropriate cables. Didnt get U-box until Mon. Had to pay $300 for hotel Sat/Sun. No compensation from Uhaul :(
Hunter B | Overall ExperienceStaff was very helpfull and friendly. Nicer staff than the staff that helped me in San Diego, CA.
Adrian A | Overall ExperienceEverything was handled professionally except for the initial delivery of the wrong ubox. Jessica delivered the correct ubox the next day, and communicated well through the delivery process.
Richard R | Overall ExperienceAll ubox employees were kind and helpful with my move.
Madeline S | Overall ExperienceGood overall experience, convenient, secure and on time.
yolanda d | Overall ExperienceOnly had U-Boxes at my location. Boxes were a little rough but workable, staff was outstanding for the delivery and phone contact to arrange delivery, resechedule pickup and final pickup
Edward A | Overall ExperienceGreat
stephen m | Overall ExperienceGreat people!
Rick T | Overall ExperienceVery helpful and accommodating staff.
Sean D | Overall ExperienceI really appreciate the hard work and dedication they provided. They were there on time and always check with me for scheduling. I had a great friendly team.
tanya b | Overall ExperienceCalling in was very difficult. On hold for over 20 minute.
Janet S | Overall Experience