Customer Reviews for U-Haul Moving & Storage Of Bountiful

Rating:

5.0

The left turn signal was out so needed to be followed, but overall it was excellent service.

Rating:

5.0

The customer service was the best part of renting a truck and getting a storage at the Bountiful, Ut U-Haul. Everyone in the store was more than willing to help me navigate the whole process, answer my questions, and when the person that was helping me at the desk didn’t know an answer he said so, then proceeded to find out the answers to my questions. Accountability. My best friend and I got everything we needed done in under 45 mins, the whole process was so easy, and that is why whenever I have had to move and store things while living in Utah over the past 7 years I ALWAYS choose to go to the Bountiful location.

Rating:

3.0

Xxx

Rating:

5.0

The staff is and has been very supportive and helpful.

Rating:

3.0

Very personable personnel

Rating:

5.0

Is a big business, and the personal is helpful and friendly. Even when they're super busy they make you feel welcome and is great how they take care of there customers. I love their customer service.

Rating:

5.0

Always friendly and helpful. Hard working staff.

Rating:

5.0

Really impressed by the friendliness of the staff and being able to rent a unit with many options available that best suited my needs . I even had one of the staff offered me some spare boxes as I was trying to organize and really appreciated the help.

Rating:

5.0

Awesome

Rating:

3.0

You don’t prorate your payments. I was a customer for 13 years and couldn’t even get a prorated last payment

Rating:

4.0

The trailer was outwardly in good shape and well maintained, but the surge brake system was non-functional, as a serious challenge throughout our trip and caused issues with our vehicle brakes due to overwork I notified the U-Haul location in Bellingham of the issue.

Rating:

5.0

Very helpful! They took time to explain and help.

Rating:

5.0

Our rep was awesome!! Fast and efficient and wanted to make sure we rented the best vehicle for our needs.

Rating:

5.0

Customer service was EXCELLENT!!!!

Rating:

5.0

Hard to get on the main highway

Rating:

5.0

Location was convenient and check in and out was quick and easy.

Rating:

5.0

Check why the abs light kept coming on, keep up the good work 😎

Rating:

5.0

So easy to return. No wait. Fast and easy drop off. No worries 😉

Rating:

4.0

One staff member was exceptionally helpful.

Rating:

5.0

Nothing, all employees are terrific and extremely helpful

Rating:

5.0

Fast install!!!

Rating:

5.0

Was in and out in no time at all! Was very easy to return the vehicle and people were very nice there

Rating:

3.0

Great...

Rating:

5.0

Nicer employees

Rating:

3.0

Your app for after hours returns sucks. It is not intuitive, very difficult use, and no clear instructions on how to use it. I do not want to ever rent from uhaul again because of the app.

Rating:

1.0

Worst storage facility I’ve ever used. Door didn’t work half the time, so I couldn’t access my unit. Staff is unfriendly. Constantly had errors with the system and got double charged.

Rating:

5.0

Put indicators on the drive way entrances.

Rating:

4.0

In person customer service was excellent, as was the person that did my reservation over the phone.

Rating:

5.0

Check engine and low tire light on.

Rating:

5.0

Massively awesome crew Happy helpful fast honest Will recommend Will return

Rating:

4.0

Better tech. There was a network issue that seem to be causing delays.

Rating:

2.0

They didn’t have the dolley so I had to drive all the way up to Layton to deal with some old prick who displayed the worst customer service. His phone etiquette was trash.

Rating:

3.0

clean the snow out of the trailer. it hadn't snowed in several days, but the trailer had snow in it.

Rating:

4.0

The truck was a little dirty but the personnel took care of the issue. A special shout out to Ceasar who went above and beyond to make the rental smooth.

Rating:

5.0

Very efficient hard workers at this location. Attentive and personable. Pleasant easy experience.

Rating:

5.0

They were helpful and fast

Rating:

5.0

Great friendly service!

Rating:

4.0

service in bountiful was excellent. Service in wisconsin was sub standard

Rating:

5.0

Usually longer wait times.

Rating:

4.0

We only had a small glitch that somehow the original move in had to be re-entered. Everyone was very helpful!

Rating:

5.0

Really great customer service! They had the truck pulled up, windshield cleaned of snow, and ready to go when I came in to pick up my reservation. It was very appreciated!

Rating:

5.0

Nothing

Rating:

5.0

Michelle was terrific. She answered all my questions and set me up with a trailer quickly and efficiently. She let me know what to expect and how to complete the application and pictures of the trailer.

Rating:

3.0

My reserved location was a half hour away from this one, adding another hour to a seven hour drive to get there. I consider this a major inconvenience. Time is money. No advance notice of this until less than 24 hours to pickup. When I arrived, the place was disorganized, understaffed. The person helping me noticed I could have gotten a car trailer ( which is what I needed) much closer to the location I originally reserved. There was no reason for me to travel further. I feel like uhaul thinks they are the only game in town, which in many cases may be true. Sure did not feel like I was in any way a valued customer

Rating:

4.0

Our only complaint is that access to the U-Haul property is difficult, which limited our trips to our storage room.

Rating:

5.0

Made the return so easy and smooth! Extremely friendly and welcoming!

Rating:

5.0

Everything was perfect. Miranda was excellent.

Rating:

3.0

I swept a lot of dust/dirt out of the trailer before I loaded it. The turn-in to this location has a terrible bump, so I wouldn't go here unless you have a lifted vehicle with a good suspension. Staff was nice.

Rating:

4.0

No improvement necessary!

Rating:

5.0

Ann was my customer service person in Bountiful Utah and was very helpful! She made the experience a great one !

Rating:

5.0

Keep up the good work

Rating:

5.0

Thank you. Great experience.

Rating:

5.0

Elizabeth was amazingly helpful! Would highly recommend this location because of her!

Rating:

5.0

Nothing. Everything was perfect

Rating:

5.0

I was treated very well. All of the people I worked with were very professional and kind. I dont rent this type of equipment often, but I would rent from here again and recommend them to others as well.

Rating:

5.0

Both staff members I worked with were great, quick and cheerful.

Rating:

5.0

Fast, friendly and helpful.

Rating:

5.0

I arrived to drop off my rental 10 minutes before the closing time and when I walked in I was greeted by an African American gentleman saying “ you’re late”, what kind of greeting is that? That’s not inviting nor welcoming! Whatever his problem was he needs to keep that shit at home, I was there to do business and not to ask him on the time of my arrival, he wasn’t even the person who assured me so I don’t understand what was his freaking issue, on the other hand, Michelle was amazing on assisting me with my return! She’s definitely upper supervisory material and is worth considering!

Rating:

5.0

Ann and Michelle are AMAZING!

Rating:

5.0

Good help here also.

Rating:

4.0

I feel a walk through vehicle would help immensely. The truck I had a ramp and all the latches are different she showed me how it worked properly saving lots of time.

Rating:

5.0

I think the staff at this location is amazing!! Ann is an amazing manager who takes great care of her employees and it shows by how much they love their jobs and boss!!!!! 😁

Rating:

5.0

The ladies there were cheerful and gregarious and made us feel at home when we loaded in. The restrooms were like something out of a hotel room, clean and Bright. It was the most upgraded experience I’ve ever had at a U-Haul facility.

Rating:

4.0

Could use lighting inside the indoor storage units.

Rating:

4.0

The garage door was always broken in the beginning of my contract, it was a nightmare for me and my back pain going all around the small door end unloading since my unit was just some steps away from the garage door!! It was super easy to open it from the inside so it wasn’t secured at all, I was about to ask for a reimbursement, is too expensive!!

Rating:

5.0

Everyone was always pleasant and friendly! I needed a short term storage unit. I would take my stuff there again if I ever needed to!

Rating:

1.0

We’ were pleased with the upkeep of the facility and was happy with the way our items was safely kept.

Rating:

5.0

Staff was friendly and I was pleasantly surprised how clean and well-lit the storage area was. Conveniently located, it was easy to access. I couldn’t believe how much one storage unit could hold. The carts were helpful, too. I’d recommend this place to anyone needing a good storage facility!

Rating:

4.0

All good quality attention and good people

Rating:

5.0

Thanks Uhaul staff for an outstanding performance on customer service

Rating:

4.0

Was at this storage unit for 2 yrs (give or take) as a whole I enjoyed my experience at this uhaul storage facility. The biggest thing I had an issue with was the garage door wasn’t always working, the staff did help me out when ever it acted up and always explained why but as I hope this will be read by corporate they should be helping all their facilities to succeed with working equipment.

Rating:

5.0

Its my first time renting a storage unit and I was very nervous about it all but the guy in the office got me all set up! got me a map and a card and showed me how to use it. I dont think it was usually his job to help customers with getting set up but he did it anyway and was very kind and patient.

Rating:

5.0

The two ladies there are just the best and very professional. Very informative about the building and the way the operation runs. Thank for making that part of my move easy.

Rating:

5.0

Great customer service

Rating:

4.0

There is a piece of flooring that I pointed out because I tripped on it. It happened again today (6/20). I informed the staff. They said they would fix it

Rating:

4.0

The only reason I didn’t say excellent is that several times the large garage door was out of order and caused a bit of inconvenience.

Rating:

4.0

Overall things are good but it was WAY too hot in the storage complex. Climate controlled needs to be not only heat but air conditioning as well. And there really needs to be a ramp to haul heavy stuff on a dolly instead of having to go up a flight of stairs.

Rating:

5.0

Ann was very helpful and efficient. Facility was easy to book a storage unit and unloading was very easy for the movers.,

Rating:

5.0

The staff and facility were great the computer program seeking the rating is annoying

Rating:

5.0

Thank you Ann and her team 👍

Rating:

5.0

GM Ann Seibert and her associates went out of their way in assisting me. One could not ask for a better crew at this location. They are tops; and the storage unit afforded me precisely what I needed. I know that our Good GOD will Bless in abundance this whole crew for their kindness as this is my Prayer for them 🙏😇 Thank you all! Merry Christmas and a Happy New Year. +++

Rating:

5.0

Never had a bad experience. Good ppl

Rating:

5.0

Really nice when I came in

Rating:

2.0

The bay door for unloading is broken - I selected a unit that was close to the unloading door because the clerk told me that's what it was used for. It wasn't until after I had gotten my unit that I found out that the bay door is broken, so I can't use that. All good, I had a key card to get in. I've been to my unit 4 times since I got it to move stuff in, and the key card access isn't working. I've told the lady at the front desk and she just lets me in another way. The only problem with this is that I have to do all my moving during their hours of operation... so anytime after 7 PM that I need to get into my storage unit, I can't. The staff is really nice and things are tidy and clean, but it's really frustrating that the bay door is broken, and so is the access to get into the indoor storage units. Knowing what I know now, I would have picked a different unit - or a different storage facility.

Rating:

3.0

Only draw back is the units are only 6’ tall which reduces how much storage you can put in them

Rating:

5.0

Anna and Dixie highly recommended.

Rating:

5.0

Manager was extremely polite and helpful.

Rating:

3.0

Enjoyed my stay very helpful staff would recommend to every one that I know

Rating:

5.0

Huge thanks the team at this location. Great experience!

Rating:

5.0

NA

Rating:

3.0

The outside door was never locked

Rating:

5.0

I forgot her name but the manager in the morning, she was very nice and helpful!!

Rating:

2.0

Staff was often rude, including the manager. I found myself waiting in the lobby for way too long before finally getting help on multiple occasions. Storage was fine and it worked for our temporary needs.

Rating:

5.0

Process was easy to rent a storage unit, did it all online. I did go into the office to get assistance and the crew was fantastic. They are nice and helpful. Only improvement I would suggest is more motion sensors for lights as they kept going off on us.

Rating:

5.0

The new manager is fantastic. I highly suggest corporate do something nice for her. The new manager explained everything to me, and would not let me leave unsatisfied. unit prices were reasonable for storage She’s a fantastic person and I love the smiles. I will not go anywhere else, but this location. This had to be the greatest experience. I’ve had. I will be sure to let corporate know. P.s. if corporate does not do something nice for the new manager, I will myself.

Rating:

5.0

Amazing service! Owner was super helpful, would recommend to anyone.

Rating:

5.0

The staff is understanding and kind

Rating:

5.0

Love the new manager she's very respectful and is there for the customers. Thank you.

Rating:

3.0

I kind a wish they would have showed me the units before I just was charged.

Rating:

4.0

My unit was locked out the first month I was there, and my info in the computer was not correct, but the staff was very prompt and helpful, they worked through the issues very well! The add on the internet said 24 hour access and I work graveyards so it would be nice on my nights off, but I was told the key pads were being fixed and the access is 5am to 10pm until this happens.

Rating:

5.0

My only complaint is when I got the storage unit I told them I wanted to rent a truck. In 2 days and if I could get my new unit free for 1st month and they told me it didn't matter which day I got new unit that I didn't qualify. I want to know why??

Rating:

5.0

U haul has a great storage facility. EZ to get into your unit, great temp, everyone is very nice and helpful, espicially Jen. she was available for questions whenever I needed help. Becki

Rating:

2.0

Manager was helpful but most of the staff was not. Card readers to access units did not function. Unit access hours did not match what is advertised in website when booking. Access to sone units was not secure.

Rating:

5.0

Very thankful!

Rating:

1.0

Terry was wonderful! However, I had rented a unit and was only had it for two days, and I ended up not needing the unit, so I went in to close it out. Another young man, whom was also helpful, called upper management to ask if I could receive at least a partial refund since I didn't need the unit. The lady on the other end yelled so loudly that I could hear her from across the room stating, " absolutely not, she still has to pay for the full month and should know this due to the rental agreement!!!" She then hung up on the kind worker. Unacceptable behavior. There is no reason whatsoever, that whomever the woman was had to yell at that young man. He was trying to provide a great customer experience.. and he did. I wish that I knew the woman's name. I would call and stand up for that young man. Furthermore, the Bountiful location stated on the website that it was a 24-hour facility. After I had rented the unit, and received my lock, I was told that the hours had Changed to in-office business hours only, and the code that they give you for access will also not work. You have to go in to the office, wait in line, and have the staff get up to open the overhead door for access. Poor Terry was running around working harder than anytime I've ever seen, and he was still extremely patient and kind!

Rating:

5.0

This facility in Bountiful was just a great team. Everyone was very helpful, especially Terry & Jennifer. If this team was closer to my location I'd definitely go there.

Rating:

2.0

I LOVE uhaul as a company but this location is severely lacking. should really move to 24 hr access like so many other locations to compensate for lack of customer service from jen. ps if anyone needs to know all of their door security is going to have to be gutted with the electrical so a complete inconvenience for staff and clients. parking lot horrible location, if they have the chance they need to work with the city to have something done about their driveway and the condition it is in.

Rating:

5.0

The staff are working very hard to keep things going despite current difficulties with staffing, etc. They are willing to help out their customers and make do with what they have. The staff were very willing to talk options with me when I needed to make changes and do different things with my unit. I was very pleased with their hard work and customer service.

Rating:

4.0

Jen Brandon and the rest of the crew are great people to have dealt with for the 5 yrs we have had a storage with uhaul. I have recommended a few people to use there products and storage facility

Rating:

4.0

I had no issues with this storage location. Good availability and always clean.

Rating:

5.0

The customer service was professional and very helpful despite my flustered self. The staff (especially Jen) helped me to get what I needed and I very much appreciate it.

Rating:

5.0

Very helpful young man l.

Rating:

5.0

I was really impressed by how easy it was to secure a unit and move in.

Rating:

5.0

Jen was a life saver we got all our stuff into one storage unit which was very clean on the main floor close to the entrance we moved here from Calgary Alberta Canada needed something close to our hotel it was perfect monthly Storage rate was excellent would definitely use U haul again

Rating:

2.0

Employees were rude spoke to fast and didn't slow down to listen what was asked. The staff made myself and cold clean up after other people unloaded saying it was my movers that made a mess. Would not recommend people to move in. Poor hours to enter

Rating:

1.0

Unit was in really bad shape. The door was loose on its hinges and the floorboards were wobbly. We had several rude interactions with the employees, and only one of them was helpful (tall man with short blonde hair, didn't catch his name but he helped us with the door). One employee (Damien) was very dismissive of us and ignored our request for a lower unit. Another was a short white lady who was just immediately aggressive and impolite. She made me wait 5 minutes just to see her and then proceded to tell me that the door was entirely broken and that we would have to take all of our furniture through a tiny black door. While the big door being broken wasn't her fault at all, she was immediately aggressive and I felt defensive. There was also no alternate good routes outside the Uhaul storage area which made this a NIGHTMARE. Never coming back, thanks.

Rating:

2.0

Damien was the guy helping us out. Never met someone so apathetic at this place. We were trying to deal with a very harrowing situation and he interrupted us constantly, ignored me when I said I didn't want a unit up stairs because we were doing all the labor by ourselves and generally didn't care about us. Very annoyed with the service, and the storage unit area was very run down and not very stable floorboards. Bathroom was also filthy and there was no water available to drink.

Rating:

5.0

Thanks so much for Jen the manager for working With us for keeping are unit . Thank you so much it's my pleasure I will use This U-haul again Sheryl VanLeeuwen

Rating:

5.0

I first arrived at this location in Nov. 2020, with a U-Haul truck for of possessions which couldn't be unloaded as our apartment wasn't ready yet. The young lady who assisted me, gave me not 1, not 2, but 3 units, free for the first month! Prior to the first month ending, we vacated 2 of the units and kept one for seasonal items. We vacated this final unit at the beginning of June 2022, not because of being dissatisfied, but because with the rising cost of gas, I needed to make budget cuts wherever I could. Any time that my situation changes for the better, I would definitely use this location again.

Rating:

5.0

Noice

Rating:

2.0

Getting charge sometime and you could not even get in cause there system did not work the four time I went did not work they had to reset it in order to work but ya then when your payment is not on time they call you or send a letter makes me mad they do that and they can’t fix there problem with the system not opening

Rating:

5.0

Jen has helped me keep my storage ! She is wonderful She is always happy

Rating:

3.0

Only issue I had with the storage place was everytime I needed to get in the box would malfunction, they need to fix that so we don’t get annoyed

Rating:

5.0

The man named Brandon was especially helpful and kind. He really did a good job for me. Evelyn Calder

Rating:

1.0

Worst customer service experience I have ever had.

Rating:

5.0

Very helpful staff, answered every question clearly and precisely.

Rating:

5.0

After making a reservation for a storage unit approximately 2 weeks ago to move in on the 30th of November I hadn’t received an email or any sort of confirmation. So I called the uhaul number for this location and it ended going into a national que where they had no sort of reservation set up for me to move in yesterday. So we drove down to the location where I placed the reservation and there was none. So Jen was able to find a unit that was available on the spur of the moment and got it ready to rent for me and I’m so thankful for her understanding and my frustration with the whole situation! She went above and beyond what it takes to make a customer happy! Great job Jen!

Rating:

5.0

Excellent service, very helpful.

Rating:

5.0

Brandon,Jen and staff are an awesome team and i would highly recommend the facility. Thank You

Rating:

5.0

The manager Jen was amazingly kind, helpful and empathetic to my situation. Her staff were very personable and awesome to work with, especially Terry. They get an A+ in my book. I wish all companies were as friendly and great to work with.

Rating:

5.0

Management / staff very professional & efficient Would utilize this facility again for any long or short term storage

Rating:

1.0

The in office experience is great, and the online experience is also great, but don’t expect the two to mesh well together

Rating:

1.0

I moved out two days into the billing cycle, but I was told that my bill could not be pro-rated, even when I came in before that cycle started.

Rating:

5.0

The storage is perfect for what I need it for.

Rating:

5.0

A few weeks ago, had an experience when I rented a truck. I was disappointed that I had used the app to check in to save tons of time, yet ended up being shuffled from truck to truck for almost an hour while I had friends waiting. But it was business as usual, with no offer for free use of a hand truck or furniture dolley. Some kind of consolation would have been appreciated. I know things happen, but maybe Uhaul should rethink customer service when these things happen.

Rating:

5.0

Terry helped us out both times! He was amazing help! Our time there was short because we only used it for a short time to move stuff. Thank you!!

Rating:

4.0

I really like our storage unit and the ability to pay by automatic payment. But when you changed your policy to only accept a credit card and not debt I left because I do not want charges made on a credit card. All payments previously came out of bank account. I move out from their a week later. You list my business. Plus you didn't even notify me of your change and charged my account a $15.00 late fee. Way to go. So I thought my unit was paid. Poor customer service. I was with you over 4 years and not one late payment. Your loss and I am happily gone.

Rating:

5.0

I have had a awesome experience with the employees and Jen the manager. I was about to move my belongings elsewhere pror of Jen becoming manager due to lack of communication with the previous manager he was horrible. I have been at ease knowing that the security is highly watched and I have my units inside. It's pleasant to be able to pull your vehicle in the bay to load unload or go through your units A/C in summer & HEAT in the winter and all indoors. The employees all of them deserve a good positive recognition they all are amazing...... Thank you Brandon & Austin for taking care of my situation yesterday your awesome 💯💯💯

Rating:

4.0

La gente fue muy servicial pero creo que deberian extender un poco el horario de oficina, por lo menos hasta las 8pm hay personas que trabajan hasta tarde y les serial mas conveniente tener las oficinas abiertas unas horas mas. Pero en lo de mas el servicio fue muy bueno.

Rating:

5.0

Moving can be a stressful time in anyone's life. I have moved dozens of times and used U-haul for all of my moving needs. This past Saturday, 5/1/2021, I was scheduled to meet the guys from Moving Help at 9:30 to unload the U-haul into a storage unit. Because the paperwork wasn't completed, I arrived at 9:00am at which time Jen Barker informed me that the system went down. There were people lined up in the store and U-haul trucks lined up in the yard for check-in...not surprising as this was the 1st of the month on a weekend. Jen and Brandon helped customers as fast as fast as they could using "old school" paper and pen methods. Jen couldn't use the computer to locate the unit I reserved, so we went looking for an available unit by foot. The process was time consuming, but not the fault of the U-haul team. We located the vacant unit and proceeded with paperwork, so the movers could unload the U-haul truck. Because the computer was down, every transaction took longer than expected, but Jen and Brandon were dedicated to helping everyone who walked in as best they could like pros, never rude and always polite and professional. Thank you Jen and Brandon for not giving up and taking care of me!

Rating:

5.0

All staff was very helpful in showing me how to set the security system and walked me through it. They were polite and respectful. I was informed about the difference in quality of padlocks for my storage door. Also, I was informed about the perks of renting an indoor storage with security cameras and alarm system. I felt very good at leaving my belongings there. I would recommend U-haul for storage and as a place with competitive pricing. Thanks, Bountiful Team!

Rating:

5.0

The management was very helpful and friendly. When I asked about the storage units, they were very informative and sold the benefits of them vs. other storage places. Thank you!

Rating:

5.0

Jen, Brandon and Jeff are super awesome.

Rating:

5.0

Brandon and Terry were very friendly and fun, I enjoyed talking to them while we were getting things set up.

Rating:

5.0

Your Associate Brandon was excellent and very accommodating to our needs.

Rating:

1.0

We started using the storage unit in May 2020. We put this unit on autopay from my credit card. In August, I received an email stating that my payment was late. I called facility and asked about it. I was told to ignore it. I went to access my storage unit on Friday, October 9, 2020. I found a non-payment lock on it. I was told that a janitor had change the ownership to “John Doe”. It was explained that he was older, new and not very good with computers. I am still considering moving my belongings to another facility. I think it is extremely poor policy to allow a janitor to change a storage unit status and not to keep a historic record of storage unit ownership. The that helped me reestablish my storage unit were very apologetic, helpful and informative. I appreciate the staff being able to tell us what really happened rather than giving an excuse or tell me a lie.

Rating:

1.0

The new kid that I dealt with was rude, not courteous or helpful whatsoever, the older gentleman was a delight.

Rating:

5.0

Still haven’t received my reimbursement, but other than that, this place was great! Please look into my reimbursement. Sincerely Kelly Richins

Rating:

5.0

Mike was unbelievable, he really went above and beyond all expectations. We were really tired and stressed and he was so caring and positive. He took care of all our needs. He really deserves a big raise!!! I am in customer service and I really think he was awesome!!! Mike was with him and equally as friendly he was super supportive. I have used U-Haul many times and this was by far the best experience ever!!!

Rating:

5.0

Brandon was super helpful as he always has been. Very professional and kind.

Rating:

5.0

best ever!!

Rating:

4.0

The only issue I have had is getting a response to closing out my account. I cancelled online on 5/12/20 and did not get a confirmation required from the site manager. I am assuming the account is now fully closed since I am receiving this email.

Rating:

5.0

I had a unit for one year. I couldn’t have asked for a better experience. The ONLY recommendation I might have is to give a way to create lighting within the unit. Like perhaps electrical outlets in the hallways or something. In a large unit, even bright flashlights aren’t enough. I would highly recommend and will use again if I need storage in the future!

Rating:

5.0

Thank you

Rating:

5.0

Extremely helpful.

Rating:

2.0

Was told the unit size that I needed was available, come to find out, it was not. However, staff on duty took care of me.

Rating:

5.0

It was the best customer experience and awesome competitive prices.

Rating:

2.0

Our unit was blocked frequently and it was difficult to access.

Rating:

5.0

Very Nice!

Rating:

5.0

Brandon was exceptionally helpful and friendly!

Rating:

2.0

I moved my stuff september 27, i informed the office that i was moving my stuff, they charged me 76 dollars on October and when i called they told me that no one knew i left the storage.

Rating:

5.0

The staff at the U-Haul center in Bountiful Utah was very helpful and made the process of returning a trailer and receiving a storage unit very easy.

Rating:

5.0

Great experience! Easy. Very much enjoyed the employees that initially set up the storage for me as well as the gentlemen that helped me when I finished using the unit.

Rating:

1.0

Never answers the phone call. Horrible answering message. The managers name Jeff answers like if he was on the phone you start speaking and he would go on talking for you to leave a message

Rating:

5.0

Your staff was extremely friendly and walked me through everything. They acted like they actually wanted me there and I was very impressed with pricing on packing supplies.

Rating:

4.0

Great service

Rating:

5.0

Super friendly staff.

Rating:

4.0

Disappointed that the overhead doors were taken away. Just having the side door made it inconvenient to move stuff into and out of our unit.

Rating:

5.0

I was so happy that the drop off location for the moving truck I rented was the same place as the storage unit I rented! And even happier to find out that the 1st 30 days of storage is free! Thanks!!

Rating:

5.0

want to thank Brandon again great service ..thank you

Rating:

2.0

The service took longer to get me the unit then expected. Some of this was due to a new guy helping out but the more experienced employee should have jumped in more completely to help out when asked.

Rating:

5.0

Quick, easy to move in, helpful staff. All around a good experience

Rating:

5.0

For people who wrk longer hours access to storage units without increase in rental fees enjoyed the staff excellent very friendly

Rating:

5.0

The staff that helped me with my storage and my truck rental return are fantastic. They took care of all of my needs on a Sunday morning 3/17/2019. Sorry that I do not remember their names.

Rating:

5.0

Great customer service. Very friendly and helpful.

Rating:

5.0

Great place!

Rating:

5.0

Had a minor snag, and they resolved it without any issues... keep up the good work!

Rating:

5.0

Great

Rating:

5.0

I've used U-Haul for my storage needs on two different occasions and always found the units are clean and well-maintained. I will use them again if the need arises. They are inside and secure. Thanks.

Rating:

5.0

This was the second time I used a UHaul storage unit. I had an exceptional experience both times. I would definitely use UHaul again.

Rating:

5.0

Really polite and helpful staff

Rating:

5.0

Everyone here was super nice and helpful in getting our moving needs fulfilled. Getting a storage unit was painless and quick, I would highly recommend these guys.

Rating:

5.0

they were very helpful and fun to work with

Rating:

4.0

My only issue is the access hours. 7pm really limits your access when you get home from work after 6pm on weekdays. And paying extra for longer access to your own property seems like gouging.

Rating:

5.0

The Bountiful office was excellent to work with. They were attentive, helpful, and very kind. However, I cannot say the same for your customer service line via telephone. Waited for 45 mins.

Rating:

4.0

The issue that would make me consider a different storage facility is longer access hours. I get home from work around 7pm so I can’t access my storage units until the weekend usually. Kinda dumb.