Customer Reviews for U-Haul Moving & Storage Of Bremerton

Rating:

1.0

The trailer we rented made terrible violent clapping noise when we pressed on the brake in our truck our truck was shaking and I hope out truck isn’t messed up because of it we let U-Haul know when we returned the trialor I hope this doesn’t happen to someone else it was really scary

Rating:

5.0

Everything is great. We use UHaul occasionally for private use. If we can use the Kitsap Way UHaul everything will run smoothly. Always 100%

Rating:

1.0

Vehicle had check engine light and obviously had engine problems. They said they couldn't do anything about it, reset the code and had me use it anyway. They said it's a uhaul problem, and they aren't actually uhaul so they can't fix it. Driver side sun visor was broken and poorly 'repaired'. It just flopped around blocking the view and being annoying. Safety issue. And the biggest reason for 1 star rating is the new uhaul policy that requires I submit my picture to a facial recognition program. If I had any other option I would have walked away and done business elsewhere. But I was in a bind and didn't have time to look for a competitor (if there are any, pretty sure uhaul is a monopoly now). I would rate zero stars for this. Now that I know you force me to register with facial recognition programs I will never return to Uhaul. You might be a monopoly, but I will find other solutions and will encourage everyone else to do the same.

Rating:

3.0

The change oil soon light was on the whole time. The gas tank was absolutely empty with light on and line below E. Put $30 worth of gas in it. Brought it back just under 1/4 and got credited just over $3 for gas. Should have at least given me more for my gas. I really like the convenience of using U-Haul but sometimes it’s not worth it.

Rating:

3.0

The curve in the road makes it difficult to leave the lot.

Rating:

5.0

The guys behind the counter were awesome!! They made the whole process so quick and easy. Best experience at a rental agency yet!

Rating:

5.0

Outstanding! Everything as or better than expected. Easy, comfortable, good stuff. Thank you to all at U-Haul Bremerton.

Rating:

5.0

It was a very simple process to make the reservation online and going to the location to pick up the keys. Overall, great experience and very satisfied with the 10’ box truck I received to move my goods.

Rating:

5.0

Staff was friendly and helpful. Great group to work with. They made everything easy and fast. Highly recommend.

Rating:

5.0

Aaron was super helpful and the drop off was easy and efficient. Overall the entire experience was great.

Rating:

5.0

It is extremely difficult to rent a pickup truck with a bed large enough to be useful where we live, and to be able to get one from such a helpful group of people, was the icing on the cake. Thank you for the amazing customer service and quality vehicle.

Rating:

1.0

I have been renting from uhaul for a long time, and a few times at this location and never had any issue until now. I had the worse experience. Started out when I went to get my truck I was told to check gas gage because they said people steal gas every night. I went to get my truck the back was open and there was stuff in back like broken glass and candles that I ha to clean out myself. Then I start car it said I had 25 miles until empty. I drive about 2 miles and start to go up an incline to go over Warren ave bridge and the truck stalls. Assuming it ran out of gas, I called the Uhaul location and they told me I had to call roadside assistance or put gas in it. I chose to have my mom come and take my mover to go get a gas can then go to gas station put gas in it and come back and meet me on side of the road to put the gas in. Meanwhile I'm waiting about an hour in middle of right lane on bridge holding up traffic. I was told all they would reimburse me is for the gas but that doesn't seem like it makes up for everything as it was a huge inconvenince it was emarrassing being stuck on side of road and dangerous. Also I was paying my movers hourly and ended up paying them for an extra hour. I don't understand why the gas was not checked prior to me picking up when they literally said that people steal gas out of the trucks every night. Makes no sense.

Rating:

5.0

The only problem encountered during my visit was a long delay due to U haul computer issues. The employees handled the situation to the best of their ability maintaining a professional attitude. They were very courteous and Helpful.

Rating:

5.0

I am very pleased with the services offered here. I felt the prices were fair and reasonable. Expectations were communicated ahead of time by the staff and the estimate was very accurate. Thank you for your service to the community U-haul.

Rating:

5.0

not everyone that beeds to rent a truck or whatever has a credit card. being able to use a debit card is crucial bevause people are more likely to have that than a credit card,

Rating:

5.0

Great and very friendly service. Thank you, you made my move a breeze.

Rating:

3.0

One of the works look lost all time theycan't find the wire for the trailer they ran out it took them 30 minutes to hook me up

Rating:

5.0

Customer service was polite and friendly.

Rating:

5.0

Dash was a little dusty, no big deal I used a swifter wipe and got the dust off quickly with little effort. Exterior was a little dirty but I personally don't care about that. The truck I rented did the job I needed it to do. There was an exhaust leak at cold start but it didn't affect how the truck performed. Overall solid experience just nit picking because you asked. The tire pressure sensor light was on but I also don't care about that as all 4 tires had plenty of air.

Rating:

1.0

The U-Haul did not have any gas when we picked it up (completely empty), and they did not reimburse for the amount of gas we had to fill it, just to reach our destination. The last time we picked up a U-Haul truck, it was not at the designated location and we had to drive 30 minutes to it, THEN had to wait another hour for the facility to open. This delayed moving day significantly and threw the entire day off. Unacceptable. I would like to be reimbursed for the whole fiasco.

Rating:

4.0

The truck cab was clean but the back was not swept out. It didn’t have the ten moving blankets I requested, I turned around after leaving the location, noticing there were no blankets when I was fueling the vehicle. I received the vehicle with 5/16 tank of fuel. It would be nice if it was received full of fuel. I returned the truck by 2 pm on 12/24, not the 25th.

Rating:

2.0

The maintenance on the vehicle was not up to par. I was driving with a trailer and fully loaded in heavy rain and the windshield wiper popped off forcing me to blindly pull off the free way. I was forced to purchase a working windshield wiper and install it myself to continue my trip. I was lucky to not be seriously Injured or damage all my goods due to this.

Rating:

1.0

I’m not concerned about the equipment being filthy as long as I am not charged a cleaning fee. Upon returning the truck, I was charged for damages which I disputed, reference #5621813. I received a response from GM Kaitlyn North stating “ I cannot reverse the charges for the deductible due to A.) The walk around inspection link having not been completed to approve/dispute the condition of the equipment following your dispatch, and B.) After reviewing camera footage of BP3465A following your dispatch at 7:08am, footage showing the passenger side tail light intact in its original form.” When I asked to see the camera footage, Ms North refused. As I understand the law, when a customer disputed a damage charge, the burden of proof falls upon U-haul to provide evidence that the damage was caused by the customer. Once I provided my own image of the truck showing the damage was pre-existing, the camera footage and North originally referred to magically disappeared and the damage charge was refunded to me. I suspect the camera footage Ms North refers tov either does not exist or does not show “the passenger side tail light intact in its original form” as Ms North originally claimed. If it acceptable per common practice for U-haul branches

Rating:

5.0

Great experience. We always try to reserve from the Kitsap Way because it always offers outstanding service

Rating:

5.0

The lady processing the rental, was very proficient, professional and courteous. The gentleman receiving the rental was also proficient, professional and courteous.

Rating:

4.0

Good folks! But the rollers for the back door's track fell apart and the door got jammed, stuck closed. This wasn't a problem while we were driving, but once we arrived it set us back a few days trying to get someone to come look at it; luckily the folks at the pickup location were able to fix it well enough to finish the move.

Rating:

5.0

Best staff ever.

Rating:

5.0

Kaitlyn is always a pleasure to work with. I am surprised with this young woman is able to do largely all by herself. I do enjoy going to this location cause I know things will always be sorted and a quick and timely manner was a pleasure as usual.

Rating:

2.0

Rented a 10 ft truck to pu materials locally. The low tire warning stayed on. When addressing this to the staff, they said it is on all the trucks and they can only send one truck at a time for maintenance. How am I to know when a tire really is low? Wow. The interior of the truck was old and not kept in good maintenance. The drivers side visor did not have a clip to stay up, so it kept falling and blocked my view when driving. The truck engine drove fairly well, at times transmission was clunky. This facility has gone downhill. I have used it for over 10 years, yet will no longer. Staff shortage like all industries. Bummer

Rating:

5.0

Customer Setvice was OUTSTANDING!! I would recommend, definitely. The gentleman that helped me during pickup and return is a rare diamond. I was very impressed and happy start to finish. Thank you very much for making a very stressful day easier.

Rating:

5.0

Very friendly and helpful. equipment was perfect.

Rating:

5.0

I am always pleased with the service even if contacting the customer service via phone and e mail after hours.

Rating:

5.0

Always have great customer service.

Rating:

5.0

The guy working the lot, didn't catch his name unfortunately was Awesome and deserves a raise! he was extremely polite and helpful. Ayriel (I may have spelled it wrong) who helped me at the counter was super nice and efficient too!

Rating:

1.0

I had a before opening hours check in. When I got there I was not prompted in the app to pick up my vehicle. I called and she helped me. Once I got it I was then prompted in the app to call uhual again because there was no vehicle for me to pick up. I called uhual back and they told me the crew did not leave keys for me to pick up. I had to wait an hour and a half for them to open so I could get my truck. They did not apologize. Not in a good part of town ether. Luckily I had people with me so I wasn’t alone in the rain and dark morning hours.

Rating:

5.0

The two gentlemen that helped us were super quick, helpful and cool. Overall this location has always been great and we’ve never had any issues.

Rating:

5.0

I mean, that truck was piece of garbage, but the real problem is that you let me reserve a truck at a location that no longer exists. Good thing the next closest location had one available.

Rating:

5.0

Staff was patient and friendly. Thank you!

Rating:

5.0

Great customer service!

Rating:

5.0

Happy customer.

Rating:

2.0

Office/desk person needs a better attitude and better customer service.

Rating:

1.0

Bad customer service. I was given the dirtiest truck. Would not come back

Rating:

4.0

Truck was pretty worn inside and the Tire Monitor Service warning stayed on the whole time blocking the odometer but clean and ready to go. Otherwise, service was great and staff friendly. I've used them multiple times and would do so again.

Rating:

5.0

I apreshate the hospstatly that was given and the customer service was A+ and I would recamend U-haul to everyone I know

Rating:

1.0

I reserved an appliance dolly and the staff did not set it aside, instead they rent them all out before I got there.

Rating:

5.0

This is a very busy location and we rent from them regularly. We've never had any experience less than excellent. Everyone is friendly and helpful.

Rating:

5.0

Keep doing what you’re doing. Excellent staff at this facility

Rating:

5.0

Just above average customer service at this location. Highly recommend!

Rating:

5.0

Great from first minute to last minute checking in. Process is much quicker both checking in and return.

Rating:

3.0

Mud on doors and forward exterior cargo space. Right mirror didn't hold adjustment. Stopped 4 times in 37 miles to readjust. On return, personel brushed off the need to fix. Steering was very loose. Personel lacked interest in fixing this defect.

Rating:

5.0

Since July 2025, I've rented a pick-up truck or cargo van several times. Great location! Great service! Kaitlyn and Tyler are AWESOME!

Rating:

5.0

You cam do rhe mobile check in or the workers are amazing. Tyler thank you for making renting the Uhaul easy and smoothe. The entire crew is awesome sorry I only got Tyler's name.

Rating:

5.0

Great friendly people, keep it going. Pick up and drop off was simple.

Rating:

5.0

stop asking for comments

Rating:

5.0

The team at this particular U haul has ALWAYS been incredible. They have gone above and beyond!

Rating:

5.0

The Kitsap store was fantastic to work with!

Rating:

5.0

Experience was highly satisfactory

Rating:

3.0

It would be better if storage access was until later at nite like around 9 or 10 pm. I work past 7pm .

Rating:

5.0

All staff are exceptional, wonderful and hard working

Rating:

5.0

Great staff

Rating:

4.0

Everything was great just my unit had light other than that no complaints thanks again for everything

Rating:

5.0

Beckey and the team provide exceptional service. Not just for me but to everyone. The staff wax knowledgeable and Friendly's. Answered all the questions I had. Helped me with several needed during my 3 years of storage rental. For the first day to my move out day. I have been completely taken care ifcand satisfied. My belongings safe secure ub damaged. The facility was always clean and maintained and accessible. The ower worked on site. This is a 10/10!

Rating:

5.0

All Good

Rating:

5.0

Gary as super helpful storage unlit is well lit and maintained.

Rating:

5.0

The customer service was excellent !!! It is a friendly and welcoming environment. Also accommodating to every need for handling my transition to the utmost. Thank You Kindly Diana Lynne Hudson

Rating:

5.0

I’ve always been very grateful and thankful for the help I’ve gotten from this premises staff members. They’ve always been kind and considerate and very helpful. All of my stored items stayed safe, clean, and well dried and maintained throughout the three years they were stored at this facility. Thank you Rebecca,, Andy, Kati, Gary and all other staff for all your help and your considerations :-)

Rating:

3.0

The storage that was originally reserved for me was not empty and I had to downsize. All of my thing couldn't fit in there so I was offered an additional storage space at no cost The additional storage space was the previous one I'd been assigned that had auction items inside. Very stressful experience despite the staff trying their best to be helpful. The system has to get better.

Rating:

5.0

Easy

Rating:

5.0

The staff in Bremerton very helpful

Rating:

4.0

We have been happy overall with our storage unit; however, we recommend that you put motion sensor lights inside the units themselves as they are quite dark and it is difficult to see anything once you are inside the unit. Even small lights for safety would be helpful. Thank you.

Rating:

5.0

Great Staff

Rating:

3.0

My key card never worked. It took multiple contacts to get my rent auto deducted. For a big company you’re just not as good as you should be.

Rating:

3.0

Access to unit sucked hours are hard to get your stuff

Rating:

3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Rating:

5.0

Good location

Rating:

5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Rating:

1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

Rating:

2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Rating:

1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

Rating:

2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Rating:

5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

Rating:

3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

Rating:

5.0

Great staff

Rating:

5.0

Very friendly and accommodating staff!

Rating:

3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Rating:

1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Rating:

3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

Rating:

5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Rating:

1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.

Rating:

4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Thank you

Rating:

5.0

Great experience. Thanks

Rating:

4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

Rating:

2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.