Customer Reviews for U-Haul Moving & Storage Of Bremerton

Rating:

5.0

This was a topnotch experience -- informative, efficient and customer-focused. Thanks to the staff for their stellar support; this will be my 'go to' location anytime I need to visit UHaul.

Rating:

5.0

Fantastic team

Rating:

5.0

Great service!

Rating:

5.0

Nothing. I used the app to book the reservation. When I picked up the van everything went perfectly. The girl working was friendly, knowledgeable, and professional. The return process was even easier. The gentleman that helped me made the return painless, easy, and made me leaving feeling like UHaul appreciated my business. I'll definitely be using this location again for future events. Thank you!

Rating:

5.0

None.

Rating:

4.0

Clearer guidance on where to pull into the facility for trailer return.

Rating:

5.0

Im confused on why you guys took $60 out when I brought it back 6 minutes before it had to be returned

Rating:

4.0

fair price, good service, they were ready to be of service!

Rating:

5.0

Beckey and the team provide exceptional service. Not just for me but to everyone. The staff wax knowledgeable and Friendly's. Answered all the questions I had. Helped me with several needed during my 3 years of storage rental. For the first day to my move out day. I have been completely taken care ifcand satisfied. My belongings safe secure ub damaged. The facility was always clean and maintained and accessible. The ower worked on site. This is a 10/10!

Rating:

5.0

U-Haul provided great equipment to complete a long distant (cross the country) move. i would rent their gear for any move. Thanks to U-haul operators both sides of country for their help with my move. "FDR"

Rating:

5.0

Everyone is so nice and friendly

Rating:

5.0

These guys are TOPS. They were busy as hell with a long lineup of customers, who were all keeping them running full tilt, and yet , when it was my turn, they STILL treated me like I was royalty!! Awesome AWESOMENESS with this team. I highly recommend this shop!! Thank you!!

Rating:

5.0

The Auto transport is awesome and works great!

Rating:

4.0

Customer service is great. My only complaint is that there was a layer of white powder on the deck of the trailer, possibly from dry wall.

Rating:

5.0

None

Rating:

5.0

Staff was great

Rating:

5.0

Everyone was super friendly and helpful! I highly recommend this location!

Rating:

5.0

Renting a trailer was quick and easy......

Rating:

5.0

From the people I spoke to on the phone to the people at the store the service was excellent. Please contact the Bremerton store on Kitsap Way and reward them for a recent widow.

Rating:

5.0

All Good

Rating:

2.0

First it took over 30mins to get everything ready when I did my reservation in line from the time i entered the store to departure and I was the only one in the store. The lady was slow at check out after she was in the Restroom for about 15min. The lady that greeted me did no know how to process my online reservation and was not good with computers. I never received my final receipt but was charged 82$ when the only receipt i recieved was charged 41$ so why other over charge I do not know and will be emailing separately in this issue.

Rating:

4.0

A couple of points to make; 1) I’ve rented a van from this location twice within the past couple of weeks and have interacted with Tyler both times. He is friendly and efficinet. He even remembered me… 2) The van i rented was clean but the entire floor in the cargo seemed to have been whipped down with Armoral and as a result, was quite slipery. This is not good when trying to move heavy items inside the cargo bay when standing, hunched over. I would recommend discontinuing this practice!

Rating:

4.0

Returned my trailer on Saturday, 4/5, around 4:30. The guy taking the returns was by himself and being pulled in about 20 directions but he was doing a great job navigating the line full of folks returning trailers and trucks. Also had a good attitude and was organized, with all things considered. Bad job by the management of this location, great job by this worker.

Rating:

4.0

The online scheduling system is very poor. We had to make a personal trip prior to the scheduled date just to make arrangements.

Rating:

5.0

The truck was clean inside and out! However, the sun visors were both broken and the drivers side door was missing a window crank. A driver needs that window to operate if being guided etc. Other than that, i was extremely impressed by the staff! They were very accommodating and polite! We also had courtesy calls regarding our reservation and she was AMAZING! I would highly recommend that Uhaul office.

Rating:

4.0

Customer parking could be better. The staff were very friendly which is a huge plus for me.

Rating:

5.0

Todo es muy perfecto.

Rating:

5.0

The staff was amazing.

Rating:

5.0

The employees were speedy and very helpful. When I brought back the trailer, they were super busy, but a fine young gentleman came and got me unhooked and out of there much faster than I expected. I wish I remembered his name, but he is a keeper.

Rating:

5.0

The folks who provide services and assistance here are great! I really appreciate how hard they work especially during busy weekends. No improvements needed.

Rating:

5.0

Gary as super helpful storage unlit is well lit and maintained.

Rating:

5.0

Quick to assist, even though they were very busy

Rating:

3.0

Waited in line for almost an hour to get my reserved uhaul. The provided pad lock and key was extremely hard to use to the point the key almost broke off inside the lock.

Rating:

3.0

Very friendly service. Possibly need more help as the line was very long and took a long time getting through it. Other then that they were very friendly and helpful.

Rating:

4.0

Truck has starter or battery issues as it was hard starting. Besides that, cruise control would be nice to have in the trucks.

Rating:

5.0

Easy rental from very nice people.

Rating:

5.0

The staff was wonderfully helpful, and the cargo van was a perfect choice for my move.

Rating:

5.0

The team was extremely helpful and will go back anytime I need to rent a truck again!

Rating:

5.0

Easy drop off location, Tyler was great

Rating:

5.0

More help - they were a bit overwhelmed

Rating:

5.0

Becky and her team where professional and courteous. Incredible service throughout my whole rental.

Rating:

3.0

After waiting for an 1 hour, to pick up reserved truck the service was good

Rating:

5.0

I'm a frequent user of 6x12 open trailer with ramp. Its a great trailer. Staff are very helpful.

Rating:

3.0

Maybe make sure the trailer light wires are well hooked up. Even though they were hooked to the truck, they didn't turn on.

Rating:

5.0

Always a pleasure working with Kaitlyn and Tim. Professional, friendly, and quick; what else can you ask for.

Rating:

2.0

I was charged for a dolly, and was told it was in the truck, but couldn't check because of how it was parked, no dolly was there, called and they said wasnt charged for dolly. So lady had redone contract when i picked up originally due to hours needed.. Wouldn't adjust time even though had issue with milage and fuel level.

Rating:

3.0

I was given a van that was reported to have 5/8 tank of fuel. Vehicle only had 1/2 tank. I reported this to the staff who stated to "protest fuel amount on inspection page". I did this to include a photo of the fuel level. Upon return (about 90 minutes later), I re stated that discrepancy. I was immediately charged a fuel sur charge. I called the location and was informed that an adjustment would be made. To date, this has yet to be handled.

Rating:

5.0

The extra fees are unnecessary! But over-all.... 4 1/2 Stars

Rating:

5.0

I don't typically rate U Haul however my experience yesterday was beyond my expectation. Great

Rating:

2.0

Bremerton NEVER answers the phone. the trailer was dirty inside. I had rented several times from ABC rental in Port Orchard where I actually live and they were excellent !!!!

Rating:

3.0

The gal never sent the link for me to take photos of the truck. The truck was in awful condition. There was a check engine light on and stickers all over stating the damage it was in. There was a moldy milk smell in the back of the truck.

Rating:

4.0

The yard worker needs to not be in such a big hurry. He did not lock the hitch to the truck. I fixed it across the street.

Rating:

2.0

Be prepared for the reservations timed pick up.

Rating:

3.0

Has the best range of vehicles available within Bremerton, however there is a crime issue in the surrounding area and our uhaul smelt like urine.

Rating:

5.0

There is a man that is cutting the gas lines on the trucks. I hope corporate will assist this location in getting a fence to safely store their vehicles. Aside from that everyone that works there is AWESOME! Especially David! Thanks y’all!

Rating:

5.0

This location is awesome. U-Haul management and corporate levels are useless to try to deal with. They could care less about the customer.

Rating:

5.0

The people I dealt with were friendly and courteous. They knew what they were doing, helped me quickly and we had the truck quickly. I have already recommended to a friend.

Rating:

5.0

The truck I used has the check engine light on and should be checked out.

Rating:

1.0

Only 2 employees on site, 4 people in line, I had a reservation and trailer was not ready. I was told to back up to a particular trailer the license plate did not match so I had to go back in and they switched trailer after I had taken all the pictures. I was told I would get a notification about the trailer change, I did not. What is happening at this location?!!! I'm not going to say they were incompetent but it was really close. Continued problems like these will be the demise of a needed location. Please get this fixed.

Rating:

4.0

My only issue isn't with the people or Uhaul, just a tight area to maneuver in when picking up.

Rating:

2.0

I won’t be referring anyone to uhaul based on the RIDICULOUS price. Seriously. I’d rather whore myself out to a random with a truck that use a uhaul again because I could get a lifetime supply of condoms for less than what you all charged.

Rating:

5.0

Great customer service and very polite

Rating:

5.0

The customer service was excellent !!! It is a friendly and welcoming environment. Also accommodating to every need for handling my transition to the utmost. Thank You Kindly Diana Lynne Hudson

Rating:

5.0

I’ve always been very grateful and thankful for the help I’ve gotten from this premises staff members. They’ve always been kind and considerate and very helpful. All of my stored items stayed safe, clean, and well dried and maintained throughout the three years they were stored at this facility. Thank you Rebecca,, Andy, Kati, Gary and all other staff for all your help and your considerations :-)

Rating:

3.0

The storage that was originally reserved for me was not empty and I had to downsize. All of my thing couldn't fit in there so I was offered an additional storage space at no cost The additional storage space was the previous one I'd been assigned that had auction items inside. Very stressful experience despite the staff trying their best to be helpful. The system has to get better.

Rating:

5.0

Easy

Rating:

5.0

The staff in Bremerton very helpful

Rating:

4.0

We have been happy overall with our storage unit; however, we recommend that you put motion sensor lights inside the units themselves as they are quite dark and it is difficult to see anything once you are inside the unit. Even small lights for safety would be helpful. Thank you.

Rating:

5.0

Great Staff

Rating:

3.0

My key card never worked. It took multiple contacts to get my rent auto deducted. For a big company you’re just not as good as you should be.

Rating:

3.0

Access to unit sucked hours are hard to get your stuff

Rating:

3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Rating:

5.0

Good location

Rating:

5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Rating:

1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

Rating:

2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Rating:

1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

Rating:

2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Rating:

5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

Rating:

3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

Rating:

5.0

Great staff

Rating:

5.0

Very friendly and accommodating staff!

Rating:

3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Rating:

1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Rating:

3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

Rating:

5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Rating:

1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.

Rating:

4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Thank you

Rating:

5.0

Great experience. Thanks

Rating:

4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

Rating:

2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.