Great customer service!….
JOSE GCustomer Reviews for U-Haul Moving & Storage Of Costa Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best and friendly store recommendations
MANUCHEKHR MIt fast to make the drop off.
elsemarida ggreat team and very helpful.
MANNY MGreat customer service. The gentleman checking me in was very professional and helpful.
Mary JPic up location was amazing, the ma who helped me was energetic, hospitable and welcoming.
JOSE VMy booked appointment confirmed dropoff location at my destination. Day of pickup you switch my drop off to another city 45 minutes away from destination. Caused me a big hassle.
Kyle ZKeep hiring people like the young men working at this location! Helpful! Polite and honestly good folks!!!!
MANNY MGreat customer service during pick up and drop off. Trailer was in great condition and the price was very reasonable.
RICHARD PNothing to improve customer service was great
ROBERT CNo problems whatsoever, thanks
DAVID RI was accused of and charged for damage that was not caused by me even after viewing video that clearly showed evidence of the damage already being present as I left the u-haul location. Extremely disappointed!
LEAH FGreat customer service… also a great location!
Jose GExcellent service !!
JOSE GNothing.
BEAT SThe trailer worked well, the staff at both locations were helpful and competent. My only suggestion would be installing additional tie down rings especially on the middle side rails.
BRUCE NNot much interaction, but was prompt in the service. THANK YOU
Todd RWay overcharged. Passenger seat was leaning forward. No refund on gas even though I returned it with 5+ extra gallons
DONALD AThis was such an easy process. The staff was relaxed, fun and clear in their explanation and the truck was easy to drive.
MARY AThe folks working at this location were terrific and professional.
THEODORE BGood customer service
Reginald LAlways great customer service with easy pick up and drop off processing. Thank you!
TODD KEvery time i rent from this location it’s always easy and the staff is friendly,
JOHN CYou could set a ramp also on the 10 foot trucks!…
JOSE GGood service
REGINALD LAll are well
JYOTIPRAKAS MThe 1-man-band running the facility yesterday was amazing, under stress (he didn't show it) and handed the phone, me and the customer behind me with such professionalism!
KEVIN Csuper helpful staff, very great experience
ZENGRUI WPassenger side of Cargo van contained trash from previous customer.
REGINALD LAmazing service and experience!!
STEVEN VManager always in a bad mood. Shows No enthusiasm , no regard for customer satisfaction, ask same question and request safe information multiple times during the same visit. Absolutely no customer service personality.
REGINALD LBeen to this location multiple times, it always takes much longer to get through the rental process here for some reason. Where my van was parked the van itself along with the floor and walls were covered in urine from the laborers that hangout there.
Luis OEveryone was great each time I walked in - and that happened several times in the past week. Thank you!
PATRICIA PTerrible customer service
STEVEN DThe return was disappointing and frustrating. I was told i can return before 9pm but it was closed and got no help so leaving the key in the night box was very difficult to understand even when scanning qr code for the app. It does not show how to finalize return.
MARCELO ROriginally I was booked at the campus location but when I got there they told me they had to rearrange the pick up at another location not too far. That’s fine. I picked up the truck ( little dirty in the front seats ) and then after 5 minutes driving , the gas was low It supposed to be fuller than that. Oh well. I drove around $30 miles. Put $25 to cover the gas and when I received the bill instead of $80 they charged me $140. Wtf? $60 dollar for gas when I put a $25 to cover 30 miles. Very bad experience. Last week I rented it at the campus location and they were very honest and professional.
SERGIO CVery clean truck and runs purrffect.
WILLIAM HSatisfied
REGINALD LWindows were dirty, lock on back door was broken. Danny was great!
Sheran MThis is an excellent if not perfect U-Haul location. Everyone there is polite, helpful and expedient. This is my 4th or 5th time using this location. I have even changed the dates of my needs just so I can use this location based upon the equipment availability. I give them 6 stars.
karen mFriendly and professional
CHRISTOPHER GAndrew and his team are amazing i really appreciate their service and support i can always count on them
JOHN CAndrew was a great help and a great asset for UHAUL.
DONALD RSatisfied customer
REGINALD LEach of the folks that helped me were extremely helpful and professional.
THEODORE RThe agent very easy to work with and I felt an important customer working with him. My first experience at U Haul. It was made easy and comfortable.
David HCheck in and check out was beyond simple and a breeze. Makes the transaction costs for using U-Haul feel very low
Ryan MLack of parking. Was told I can go park in the neighborhood behind the location. “Manager” wasn’t accommodating .
MICHAEL MThe quality of the equipment was good, but I honestly felt like I was set up for the additional $30 gas charge due to the way my reservation was set up. I set up the reservation to pick up in Fullerton and drop off in Costa Mesa and the truck you provided had 5/16 of a tank of gas upon pick up. Apparently, there is a $30 service charge for gas if the gauge is below a 1/4 tank upon return. This feels too coincidental to not have been done purposefully as a way to obtain an additional $30 from my order (knowing that there's a good chance I wouldn't know about the additional service charge and that upon drop off I wouldn't want to leave the facility to go get more gas and come back). I'm just not thrilled about feeling like I was taken advantage of, especially by such a well-established, reputable company.
Michael DStaff was nice. Truck worked fine. The total bill changed three times from when I made the reservation to when I dropped the truck off. I may have missed something in the fine print, but when I asked about what has changed no one could tell me. I was fine with spending money on a truck for my move, though I would have felt a lot better about my decision to go with U-Haul instead of another company if they would have been straight forward with what I was being charged for from the beginning. Something to consider, as I can’t imagine I’m the only one walking away feeling taken advantage of.
NOLAN HNo on site prking, had to park a block away
MARK ASlow at pick up. Trailer was clean but kind of beat up. You have a good crew here.
STEVEN NPaperwork was quick and easy. Associates were knowledgeable and friendly.
STEPHANIE FFast, good and excellent service. I bought a large furniture item from Costco and needed a bigger vehicle to get it to my home. I was in and out of the office in 5-7 minutes. I rented the van, drove to Costco, dropped off the furniture at my house and return the vehicle all in about an hour and half. Very easy and convenient.
DEBORAH Ohad an issue but the manager danny helped me out and got it all figured out. thank you
TIMOTHY VSomething was wrong with the truck. I had to go to two different drop off locations because they had no space for the truck for drop off
VANNESA TWind shield was dirty on the inside… like looking through a constant haze. People at the store were very nice and polite!
CHARLES BStaff was friendly and accommodating. Equipment was brand new. Excellent experience all the way around.
BOYD PAmazing staff!
JEFFREY MOutstanding customer service and they kept me apprised of the status of my belongings.
Shenita H | Overall ExperienceI had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.
Cara G | Overall ExperienceThe gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!
Richard W | Overall ExperienceVery good service!
Anahita D | Overall ExperienceN/A
cynthia r | Overall ExperienceI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G | Overall ExperienceMy shipment was 4 days late. I would like to request a refund for the late delivery.
Jeff W | Overall Experience