Customer Reviews for U-Haul Moving & Storage Of Costa Mesa

Rating:

5.0

Friendly and professional

Rating:

5.0

Andrew and his team are amazing i really appreciate their service and support i can always count on them

Rating:

5.0

Andrew was a great help and a great asset for UHAUL.

Rating:

5.0

Satisfied customer

Rating:

5.0

Each of the folks that helped me were extremely helpful and professional.

Rating:

5.0

The agent very easy to work with and I felt an important customer working with him. My first experience at U Haul. It was made easy and comfortable.

Rating:

5.0

Check in and check out was beyond simple and a breeze. Makes the transaction costs for using U-Haul feel very low

Rating:

4.0

Lack of parking. Was told I can go park in the neighborhood behind the location. “Manager” wasn’t accommodating .

Rating:

2.0

The quality of the equipment was good, but I honestly felt like I was set up for the additional $30 gas charge due to the way my reservation was set up. I set up the reservation to pick up in Fullerton and drop off in Costa Mesa and the truck you provided had 5/16 of a tank of gas upon pick up. Apparently, there is a $30 service charge for gas if the gauge is below a 1/4 tank upon return. This feels too coincidental to not have been done purposefully as a way to obtain an additional $30 from my order (knowing that there's a good chance I wouldn't know about the additional service charge and that upon drop off I wouldn't want to leave the facility to go get more gas and come back). I'm just not thrilled about feeling like I was taken advantage of, especially by such a well-established, reputable company.

Rating:

3.0

You need better pricing transparency, as your $29.9r daily charge is very misleading. I rented one for three days and only drove 39 miles. yet my final bill was $271.09. I understand there will always be some additional fees, etc., but this is quite a bit more than the advertised rate. To me this is deceptive pricing and will not use you again or recommend you to anyone. Let me add that I had no problem with the employees - the two I interfaced with were polite, knowledgeable and easy to deal with.

Rating:

5.0

I was surprised at how easy the truck was to drive. The truck was well-maintained and clean, easy to pick up and convenient to drop off. All the employees were cordial and helpful and I will definitely rent from U-Haul again soon.

Rating:

1.0

Had a terrible customer service experience with this location by one of the onsite representatives named Damian, scheduled a 5x8 trailer & furniture dolly pickup to move some furniture to my new home day before the weekend for 9am, was running late 20 / 30 minutes in picking up the trailer when I got a call from a Daniel who was extremely rude from the beginning of our conversation asking if I still planned on picking up the trailer I reserved. When I told him yes, he answered with quick, short condescending responses then hung up after telling him I was on my way to pick up the trailer & that I'd be there shortly. Upon arrival to the U-Haul, it was coincidental Damian was the staff member available to help me, I walked up to the counter, gave my name & let him know I was there to pickup my reserved trailer. Didn't think much about it, but he started asking me questions about my appointment & the type of trailer I had scheduled to pick up, and again, the short, condescending answers continued. Figured he was having a bad day & still ignored his poor customer service treatment he was giving me. As well, he asked me if I was interested in renting a larger trailer, whether or not I was interested in insurance & other add-on items, when I told him no that I was not interested, it appeared as if he thought he can continue to be rude & trying to talk down to me. When it finally came down to getting the trailer & dolly from their inventory / lot, Damian had placed a truck dolly into the trailer instead of a furniture dolly, when I started explaining to him he gave me the wrong equipment he immediately raised his voice at me and said "that is what you ordered & is a furniture dolly", when it wasn't. Soon after he started telling me I was wrong a second time, I told him "what's up with your shitty attitude" & reminded him I am a customer, and at that point, I asked to speak with his manager, all Damian did was point to the inside of the office building area. Went inside & spoke with the manager Andrea Paniagua, explained to Andrea what was taking place & to my surprise, Andrea didn't seem to be surprised & answered my questions with quick & short answers, "yes", "sure", "I see", and from what I see was a wase of time. U-HAUL, please help, your staff members at this site are out of control

Rating:

5.0

Workers were very friendly and helpful. Very simple process which I appreciate!

Rating:

2.0

Parking is very limited. Store also charged me for gas when I filled up to original limit. Proof of gas payment receipts provided. Was assured I would be reimbursed but was not. Very unsatisfied with my experience

Rating:

5.0

When am I going to get my rest of the money back?

Rating:

5.0

Fast and available. We got the job done and easy return.

Rating:

5.0

Buen servicio 100% lo recomiendo

Rating:

5.0

Thank you to all employees for doing their jobs well and quickly.

Rating:

5.0

All was good 👍

Rating:

5.0

The U-Haul representative went over options and got what I needed to help our son move from SoCal to NorCal.

Rating:

5.0

Thank you all for you help

Rating:

3.0

app is deficient. locks up scsnning back of dl. rented here before, and at nyc uhaul. still needs to bother two people to "verify me"

Rating:

5.0

The in-person experience was excellent! Trying to reserve online was frustrating and nearly made me look for another alternative.

Rating:

2.0

The general manager is very rude and does not have any customer service. Things happen and sometimes plans change and you need the truck longer than expected. He called me and told me he needed the truck back and I told him I would be there in a few hours and he sent me a return the truck or we are reporting it stolen email and still charged me till tomorrow at 9am but I brought it back so I didn’t get a cop after me saying it was stolen at 345. Employees even say he’s hard to work for. Very sad

Rating:

5.0

The service team was very welcoming and helpful

Rating:

5.0

Best location of several options in the area. Only needed for one trip of 13 miles. Had for about an hour. Easy pick up and return. All good.

Rating:

5.0

Good equipment and clean up

Rating:

5.0

The service I received was excellent at both pick-up and return. I believe Daniel assisted me at pick-up. The equipment was very clean, well-maintained and I appreciate that, it made for a smooth transport of some appliances from one home to another easy.

Rating:

5.0

As usual, the workers at this location were helpful and knowledgeable. They got me on my way quickly and explained what I needed to know.

Rating:

5.0

Very courteous knowledgeable very friendly, obliging great service

Rating:

5.0

Our service rep was great. The only improvement I feel is that it took longer than it should have.

Rating:

5.0

best running u-haul truck i have rented, very well maintained. overall very good experience

Rating:

4.0

The site was closed, so I didn't encounter personnel. I had to use the U-Haul app for the drop-off process.

Rating:

5.0

Very good customer service, definitely recommend..

Rating:

1.0

I rent in Uhaul a lot. the speedometer has 500 on it. and the return the truck with gas i out in. you charged me 10.57 and 73.99 I rented the small truck 19.99/day and 5.oo safe mode and .89 cents per mile you need to credit me back the milleage is only 23 miles. this is wrong, i also put gas its thesame amount as when i got it. he didnt give me a receipt. you need to credit me back

Rating:

5.0

Weekday/weekend mileage pricing differential doesn't seem very customer oriented. Left a 'distaste in my mouth'

Rating:

5.0

Easy pick up and easy drop off

Rating:

5.0

I did not appreciate getting the truck with only 1/4 tank of gas. It should be filled up and then I would return it filled up.

Rating:

5.0

Maybe clean the inside of the windshield one in awhile

Rating:

5.0

Keek it up.

Rating:

5.0

Nothing to improve. Everything was terrific! From check in to good equipment. Excellent customer service at the counter.

Rating:

5.0

Best staff on site. Very friendly and accommodating. Highly recommend this location on Newport blvd

Rating:

5.0

I am the next customer so make the improvements for me. Make the check out process more streamlined for regular users. Why do I have re-input data such as a CDL over and over. Otherwise, great staff and customer service and fair pricing.

Rating:

5.0

All good. You offer a solid service. Thanks

Rating:

5.0

I rent from you guys many times and allways was a good experience ,thank you

Rating:

3.0

My customer service was ok, but my equipment should have never been rented out. That trailer was dangerous and should not have been on the road. I reported the faulty parts to the attendant and explained the dangerous situation in created and he presented me with zero solution

Rating:

5.0

Customer Service

Rating:

2.0

the trailer strap on the driver side kept on coming loose and I returned the trailer earlier, but it wasn't checked until 12 hours later

Rating:

5.0

Outstanding customer service and they kept me apprised of the status of my belongings.

Rating:

1.0

I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Rating:

5.0

The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Rating:

4.0

Very good service!

Rating:

4.0

N/A

Rating:

1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.