Customer Reviews for U-Haul Moving & Storage Of Costa Mesa

12,081 reviews

2680 Newport Bl   Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport, No Onsite Parking. Please get dropped off or park on streets behind Center)

(949) 631-1250

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(949) 631-1250

2680 Newport Bl
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport, No Onsite Parking. Please get dropped off or park on streets behind Center)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Staff were focused, prompt & professional.

RONALD S 
Rating:
5.0

From reserving a van for the weekend ,actual rental to return this afternoon, everything was smooth. The person who took care of me has always been very nice, friendly and efficient. I would certainly recommend this place to my friends

TOSHIKI S 
Rating:
5.0

Customer did not leave a comment.

CRAIG S 
Rating:
4.0

Customer did not leave a comment.

MARK W 
Rating:
5.0

Customer did not leave a comment.

EDWARD M 
Rating:
5.0

The service tech who helped me was friendly and helpful. I didn’t even lift a finger to hitch or unhitch the trailer.

RUSSELL H 
Rating:
3.0

Not easy in and out because there are so many vehicles and trailers in front. When we returned the trailer after 7:00, there were homeless people out front hanging out and it was not optimum.

DENNIS D 
Rating:
3.0

The transaction time at Costa Mesa was approximately 24 min. Also, I reserved a 26 foot truck and was informed the day prior that the only option was a 10 foot box. I accepted that vehicle (as it was the only option) knowing it would take multiple trips to do my move. After pick up, I realized 10 foot was far too small and ended up terminating agreement with drop off in San Juan Capistrano to trade for a 26-footer 35 minutes later. I ended up paying full rates for both, which is completely unfair given that the original 26 ft truck that was confirmed on Friday April 25 fell through. I'd also like to dispute the fuel gauge reading on the 26-foot truck (72150840). My eyes showed the gauge at less than 1/4 tank. Had to fill up before my journey even began. I returned it the same level as I saw it at pick up, not realizing that the agent put the level at 1/4 on the pick-up document. All in all, neither experience was good, though the staff were generally polite and helpul. If I had other options, I would have not gone with U-haul.

JUSTIN B 
Rating:
5.0

Customer did not leave a comment.

RIBHI S 
Rating:
4.0

Make sure equipment has been checked or repaired

ROBERT R 
Rating:
1.0

The new mobile rental system is ridiculous. If your company continues this practice, you’ll lose many customers. Not only was it a timely and unnecessary process, but my credit card was compromised immediately following my transaction.

Amy H 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S 
Rating:
4.0

When we check in,to get the trailer, the guy spoke so fast and mumbled that you could not get clear instructions. I had to ask twice to repeat.

ANA R 
Rating:
3.0

The app where you take pictures of the trailer went into a loop and I don’t know if my pictures were ever uploaded. That’s not cool . Get it together or I’m headed to ready rentals

DAVID D 
Rating:
5.0

Customer did not leave a comment.

WESLEY S 
Rating:
5.0

Way easier than expected. In and out in no time

Bryan P 
Rating:
5.0

I had a great experience I love U-Haul

YOUSEF M 
Rating:
4.0

Go back to checking in customer self check in can be kinda stressful it’s easier if the rep did it.

NANCY E 
Rating:
5.0

Customer did not leave a comment.

Noe O 
Rating:
5.0

Customer did not leave a comment.

JASON G 
Rating:
4.0

Customer did not leave a comment.

Thaer A 
Rating:
1.0

The store representative so bad

LEI X 
Rating:
5.0

Customer did not leave a comment.

IVETTE R 
Rating:
5.0

Customer did not leave a comment.

ADRIAN N 
Rating:
5.0

Excellent staff and service levels. Very impressed.

DARIN S 
Rating:
5.0

Friendly and courteous staff

JOHN T 
Rating:
5.0

Customer did not leave a comment.

Mackenzie M 
Rating:
4.0

Customer did not leave a comment.

JOSE S 
Rating:
5.0

Nothing I think Daniel helped me and he was so great and helpful. We always use this U-Haul when we need a truck and it’s always great.

ANDREW N 
Rating:
5.0

Customer did not leave a comment.

SCOTT J 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J 
Rating:
5.0

The guys there are always helpful and always get me in and out and they help me with details

NANCY E 
Rating:
5.0

Staff was very helpful, knowledgable and polite. I appreciate that level of service very much.

Michelle C 
Rating:
5.0

Quick service when pick up and return

PHATSITA N 
Rating:
5.0

Overall, my experience with this location was very positive.

RALPH T 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J 
Rating:
5.0

Good area. Good service. Good price.

PHATSITA N 
Rating:
1.0

I arrived at 7 am to get my van. I was told at 6:39 the previous evening it would be ready to go. I get there and it’s blocked in. Customer service was of no help. I had hired people to help me move items. I had to pay them for their work that so disorder done due to unavailability of van. I then picked it up that afternoon . Had to pay the workers again. I have rented from this location multiple times but this experience was unacceptable, costly and avoidable.

Deena J 
Rating:
5.0

Customer did not leave a comment.

DAWN V 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R 
Rating:
3.0

Urgently need customer parking on this store!, I had to walk 2 blocks away from store to find street parking. Overall I idea is to make life easier to Customers using your products and services. Staff delivering the u-haul truck rental was a little bit of attitude, like doing a favor to Customers. Staff receiving the vehicle more easy going.

JACOBO C 
Rating:
5.0

Andrew and all the staff was helpful and friendly

Antonio C 
Rating:
5.0

Customer did not leave a comment.

BARRY L 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C 
Rating:
5.0

Everything was perfect, thank you!

FRANCESCO M 
Rating:
5.0

Customer did not leave a comment.

STEVEN D 
Rating:
5.0

Customer did not leave a comment.

TODD K 
Rating:
5.0

N/A

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

RONALD A 
Rating:
5.0

Customer did not leave a comment.

JESSICA M 
Rating:
1.0

You need to make your rental policies clearer. I rented a truck for less than 8 hours and paid over $340 while another colleague of mine rented the same truck, for longer, drove further, and paid $98. This is ridiculous.

JACK V 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R 
Rating:
5.0

Customer did not leave a comment.

MEHRZAD N 
Rating:
1.0

staff was rude and unprofessional and looked for any excuse to charge customers extra

Nima Y 
Rating:
5.0

Customer did not leave a comment.

SHARON Z 
Rating:
5.0

Quick in and out and knowlegable people in this location.

SOEREN S 
Rating:
4.0

Great place. I did feel a little unsafe doing a night dropoff, because there were some shady people at the entrance. I hid behind the trucks until my Uber arrived.

Samuel O 
Rating:
5.0

No it was an easy rental

Leslee D 
Rating:
5.0

The guys there are great!

ALISON L 
Rating:
5.0

Customer did not leave a comment.

LARRY W 
Rating:
5.0

Great Service and customer friendly.

MARICELA D 
Rating:
5.0

Customer did not leave a comment.

Aracelo S 
Rating:
5.0

Friendly and very efficient staff

JAMES B 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER N 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S 
Rating:
5.0

Very efficient, caring and professional! Five Stars!

JONG Y 
Rating:
5.0

I loved the service. Employees were helpful. I would use this uhaul location again

REYNA D 
Rating:
5.0

The truck we got kept veering to the right making it very difficult to stay lanes.

BETSY L 
Rating:
5.0

Everything was streamline, friendly and easy. Very happy with how my rental went.

Gregory H 
Rating:
5.0

Customer did not leave a comment.

KYLE B 
Rating:
5.0

Customer did not leave a comment.

DANIEL Z 
Rating:
5.0

The gentleman who checked me in was very competent, courteous, knowledgeable and professional. The rental experience was exceptional, thank you.

PATRICK W 
Rating:
5.0

Customer did not leave a comment.

QUINN M 
Rating:
5.0

Fast friendly service. Thank you!

AMY C 
Rating:
5.0

Thank you

ANTHONY R 
Rating:
5.0

Customer did not leave a comment.

GEORGE T 
Rating:
5.0

Customer did not leave a comment.

GARY S 
Rating:
5.0

return on phone was difficult and did not work properly

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

ANDREW K 
Rating:
3.0

Too many day laborers hanging around harassing for work.

LAWRENCE L 
Rating:
5.0

Our representative Annona was wonderful, we needed a last minute vehicle to move and she got us one. I have rented here several times at this location. We needed it longer than expected and she made sure that we were ok to keep it, she was really helpful in our time of need. We got our moving done and the truck was also great. Thank you UHAUL, you never disappoint.

MARIELOUISE B 
Rating:
5.0

No commet

JAMES M 
Rating:
3.0

Customer did not leave a comment.

GAUDIEL R 
Rating:
5.0

Very friendly, professional staff that made the process seamless.

GERARDO A 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J 
Rating:
5.0

Customer did not leave a comment.

DAVID V 
Rating:
5.0

Customer did not leave a comment.

ERIN J 
Rating:
5.0

I was overcharged for the items I rented. And the dolly I ordered was not for furniture; it was for appliances so that was a big waste of $$, and I have requested a refund. That refund is TBD.

KELLY M 
Rating:
4.0

Parking

Danila L 
Rating:
5.0

Facility and restrooms were clean, friendly and knowledgeable service staff

LISA H 
Rating:
5.0

Customer did not leave a comment.

THEODORE B 
Rating:
5.0

Your staff person was considerate, helpful and kind. He did not hesitate to give me a paper copy of the final transaction when I explained that I did not have a laptop.. It was very pleasant returning the vehicle. THANK YOU, THANK YOU ! !

MARIO V 
Rating:
5.0

Helped us tremendously! Overall friendly and very professional and very knowledgeable. A significantly better experience than any other U-Haul location. We absolutely love this location and the people who worked there!

ELISE C 
Rating:
4.0

Everything worked out fine. It was a good experience thank ypu. U haul

CHARLES A 
Rating:
5.0

Customer did not leave a comment.

Elliott F 
Rating:
4.0

The check-in for pick up and the drop-off staff were efficient and friendly which I appreciated.

ALBERT S 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO L 
Rating:
5.0

I was disappointed that with only 1/4 tank of gas at pickup that I immediately had to stop and gas up. It was difficult to try and return with just 1/4 tank of gas. Therefore I ended filling the tank and returned the truck with a full tank that increased my expense of moving by about $70. Otherwise all else was great.

David M 
Rating:
5.0

Outstanding customer service and they kept me apprised of the status of my belongings.

Shenita H  |  Overall Experience 
Rating:
1.0

I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Cara G  |  Overall Experience 
Rating:
5.0

The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Richard W  |  Overall Experience 
Rating:
4.0

Very good service!

Anahita D  |  Overall Experience 
Rating:
4.0

N/A

cynthia r  |  Overall Experience 
Rating:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G  |  Overall Experience 
Rating:
1.0

My shipment was 4 days late. I would like to request a refund for the late delivery.

Jeff W  |  Overall Experience 
No reviews have been submitted for this location.
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