Customer Reviews for U-Haul Moving & Storage Of Costa Mesa

Rating:

3.0

Stop overcharging customers for one way out of California.its Criminal. A normally 5 day charge of $200 become $1900 because it's one way Criminal. You say you a penalizing customers for not returning back to California but all you are doing is riping us off. Spend some money and ship your enclosed trailers back to California yourself if you have a shortage. Don't Bill one ways out of California as 200 percent of the cost of a one way into California and not give the profit to your franchise owner but keep.it for yourself. Again CRIMINAL

Rating:

5.0

Excellent service. The online app and reservation streamlined my experience. My agent was friendly, helpful and very good at his job.

Rating:

5.0

I had trouble scan on theQR for returning it. I’m still not sure I did it correctly or at all. I returned it after hours but before my time was up so I left there not knowing the return was complete. That made me a bit uneasy. I assumed they would see it and all would be fine but everything is automated and one little boo boo can create a system error and there would be no record of the return. But since I’ve received this survey I’m guessing my return was marked as complete. U-Haul is a great company and provide a unique product to the public. I’ve relied upon U-Haul many times. Thanks.

Rating:

5.0

Definitely was satisfied! Everyone was so nice and it was quick!!

Rating:

5.0

The service at this location was excellent. However, there was a problem with the equipment. The left wheel bearing failed on an interstate. The trailer was not overloaded and was properly balanced, and it was driven at the required speed limit. I only stopped in time because of a passing motorist motioning to me about my smoking wheel. Otherwise, I may have had an accident on an interstate. U-Haul roadside assistance was very good. They were responsive and stayed in touch with me throughout the incident. They sent a tow truck to deliver the trailer to my destination, which was 45 minutes away. Then they sent another tow truck to pick it up after we unloaded it. I’m not sure how we could have known about the bad wheel ahead of time or how I could have monitored it throughout the trip. Overall good experience with U-haul despite the incident.

Rating:

5.0

Not so many emails

Rating:

5.0

Staff were focused, prompt & professional.

Rating:

5.0

From reserving a van for the weekend ,actual rental to return this afternoon, everything was smooth. The person who took care of me has always been very nice, friendly and efficient. I would certainly recommend this place to my friends

Rating:

5.0

The service tech who helped me was friendly and helpful. I didn’t even lift a finger to hitch or unhitch the trailer.

Rating:

3.0

Not easy in and out because there are so many vehicles and trailers in front. When we returned the trailer after 7:00, there were homeless people out front hanging out and it was not optimum.

Rating:

3.0

The transaction time at Costa Mesa was approximately 24 min. Also, I reserved a 26 foot truck and was informed the day prior that the only option was a 10 foot box. I accepted that vehicle (as it was the only option) knowing it would take multiple trips to do my move. After pick up, I realized 10 foot was far too small and ended up terminating agreement with drop off in San Juan Capistrano to trade for a 26-footer 35 minutes later. I ended up paying full rates for both, which is completely unfair given that the original 26 ft truck that was confirmed on Friday April 25 fell through. I'd also like to dispute the fuel gauge reading on the 26-foot truck (72150840). My eyes showed the gauge at less than 1/4 tank. Had to fill up before my journey even began. I returned it the same level as I saw it at pick up, not realizing that the agent put the level at 1/4 on the pick-up document. All in all, neither experience was good, though the staff were generally polite and helpul. If I had other options, I would have not gone with U-haul.

Rating:

4.0

Make sure equipment has been checked or repaired

Rating:

1.0

The new mobile rental system is ridiculous. If your company continues this practice, you’ll lose many customers. Not only was it a timely and unnecessary process, but my credit card was compromised immediately following my transaction.

Rating:

4.0

When we check in,to get the trailer, the guy spoke so fast and mumbled that you could not get clear instructions. I had to ask twice to repeat.

Rating:

3.0

The app where you take pictures of the trailer went into a loop and I don’t know if my pictures were ever uploaded. That’s not cool . Get it together or I’m headed to ready rentals

Rating:

5.0

Way easier than expected. In and out in no time

Rating:

5.0

I had a great experience I love U-Haul

Rating:

4.0

Go back to checking in customer self check in can be kinda stressful it’s easier if the rep did it.

Rating:

1.0

The store representative so bad

Rating:

5.0

Excellent staff and service levels. Very impressed.

Rating:

5.0

Friendly and courteous staff

Rating:

5.0

Nothing I think Daniel helped me and he was so great and helpful. We always use this U-Haul when we need a truck and it’s always great.

Rating:

5.0

The guys there are always helpful and always get me in and out and they help me with details

Rating:

5.0

Staff was very helpful, knowledgable and polite. I appreciate that level of service very much.

Rating:

5.0

Quick service when pick up and return

Rating:

5.0

Overall, my experience with this location was very positive.

Rating:

5.0

Good area. Good service. Good price.

Rating:

1.0

I arrived at 7 am to get my van. I was told at 6:39 the previous evening it would be ready to go. I get there and it’s blocked in. Customer service was of no help. I had hired people to help me move items. I had to pay them for their work that so disorder done due to unavailability of van. I then picked it up that afternoon . Had to pay the workers again. I have rented from this location multiple times but this experience was unacceptable, costly and avoidable.

Rating:

3.0

Urgently need customer parking on this store!, I had to walk 2 blocks away from store to find street parking. Overall I idea is to make life easier to Customers using your products and services. Staff delivering the u-haul truck rental was a little bit of attitude, like doing a favor to Customers. Staff receiving the vehicle more easy going.

Rating:

5.0

Andrew and all the staff was helpful and friendly

Rating:

5.0

Everything was perfect, thank you!

Rating:

5.0

N/A

Rating:

1.0

You need to make your rental policies clearer. I rented a truck for less than 8 hours and paid over $340 while another colleague of mine rented the same truck, for longer, drove further, and paid $98. This is ridiculous.

Rating:

1.0

staff was rude and unprofessional and looked for any excuse to charge customers extra

Rating:

5.0

Quick in and out and knowlegable people in this location.

Rating:

4.0

Great place. I did feel a little unsafe doing a night dropoff, because there were some shady people at the entrance. I hid behind the trucks until my Uber arrived.

Rating:

5.0

No it was an easy rental

Rating:

5.0

The guys there are great!

Rating:

5.0

Great Service and customer friendly.

Rating:

5.0

Friendly and very efficient staff

Rating:

5.0

Very efficient, caring and professional! Five Stars!

Rating:

5.0

I loved the service. Employees were helpful. I would use this uhaul location again

Rating:

5.0

The truck we got kept veering to the right making it very difficult to stay lanes.

Rating:

5.0

Everything was streamline, friendly and easy. Very happy with how my rental went.

Rating:

5.0

The gentleman who checked me in was very competent, courteous, knowledgeable and professional. The rental experience was exceptional, thank you.

Rating:

5.0

Fast friendly service. Thank you!

Rating:

5.0

Thank you

Rating:

5.0

return on phone was difficult and did not work properly

Rating:

3.0

Too many day laborers hanging around harassing for work.

Rating:

5.0

Our representative Annona was wonderful, we needed a last minute vehicle to move and she got us one. I have rented here several times at this location. We needed it longer than expected and she made sure that we were ok to keep it, she was really helpful in our time of need. We got our moving done and the truck was also great. Thank you UHAUL, you never disappoint.

Rating:

5.0

No commet

Rating:

5.0

Very friendly, professional staff that made the process seamless.

Rating:

5.0

Outstanding customer service and they kept me apprised of the status of my belongings.

Rating:

1.0

I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Rating:

5.0

The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Rating:

4.0

Very good service!

Rating:

4.0

N/A

Rating:

1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.