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KAREN W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of Hefner
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ms Angi and her crew is on point. Sin e I have become a regular, they have yet to be nothing short of excellence
LANECE RThe people that work there was the best I give them 10 every time coming from them
JAMES P | First ImpressionsI was a little concerned about the crack in the windshield. I think it grew a bit
LISA FI was charged 280.00 for a dent on the passenger door. I did not dent or damage in any way shape or form. Also the mileage situation was unclear I was not made clear the rep stated one the one day rental had a special of 100 miles. I changed the rental to two days was given a rate of 171 after insurance and the 19.95 rate per day. The mileage was unclear so that may be my fault for not clarifying. However I did not damage the passenger door. I understand people return vehicles damaged and not report it. I am now trying to see on the website on rates and no trucks or cargo vans will display. I wanted to wait to watch the check in the rep said all she needed was the key and I could go
SCOTT GBoth Myra and Dustin ha died the job with precision and professionalism.
LANECE RMyra and Elezar were absolutely amazing!!!
Caris YThe maintenance man was supposed to take a red lock off of my Unit, because the payment was 4 days late. He told me that he made me wait because I made them wait for a payment. It took 3 hours to get the lock off of my Unit because the office staff Myra had to lock up her office after she took care of the other customers. The payment was late because they debited my account for the old Unit I had moved out of instead of the new Unit I moved into. It was not my fault the payment was late, it was a clerical error on the office behalf. I would not ever recommend this Uhaul Facility to anyone. Uhaul used to bring excitement and comfort for people in the tradition of moving. This place is not secured, and I've never seen a more trashed Uhaul place than the one on Hefner in Oklahoma City. The Manager Angie is kind. I wish she would have been there. I will be filing a formal written complaint to the corporate offices.
EUGENIA C | Overall ExperienceKeep up the good work Hefner U haul, Ms Angie and her crew are all together lovely, very customer friendly
LANECE RMrs Myra is awesome
Thomas E | First ImpressionsGreat staff @ Hefner!!
DEBRA GWanting to see my closing receipt
SHERRI WAngie helped me with my storage check in and return of a truck and trailer. I was so impressed with her knowledge of everything going on here. Angie made it so easy, highly recommend this facility.
STAN P | First ImpressionsThank you!
LUTRICIA M | Overall ExperienceStaff was very friendly and helpful. I was in and out in less than ten minutes. Great Service
FRANK Pnice people
FRANKLIN NAngie and her team were super helpful and very accommodating!
Tracey S | Overall ExperienceCustomer service was amazing!
Bobby L | Overall ExperienceI had to wait an hour and a half after hours to access my unit since a lock was left on it that didn’t belong to me, and 1 hour of the wait was just being passed from U-Haul representative to U-Haul representative while they told me they couldn’t help. However, once I finally did get help, someone was sent to unlock it. The worker who took came to take the lock off was very polite and helpful. He was the best part of this entire experience because of his fantastic attitude. Also the light switch to my unit was broken, and like I mentioned before it was well after hours, so it was pitch black in the unit until that same worker came and turned the light on some other way.
HAJJIA MVery friendly and helpful staff
ROBERT GI have recommended this location to anyone telling me they are moving. My storage unit is there and this is my second truck I have rented from this location. Everyone was helpful, kind and funny. I felt taken care of and welcomed.
PAMELA BMyra was very helpful.
CHRISTOPHER KI had to sweep out the bed of the truck before I could use it. The low tire pressure came on as soon as I got it home. The tire looked fine and eventually the light went off.
LOUIS LI really appreciate the overall convenience and helpfulness of the staff. They were all very polite and concerned with the whole experience, the online staff is phenomenal, everyone I have spoken to has been great.
Gloria R | Overall ExperienceAngie, in all honesty you really don't want me to rate that place. Especially after what happened 2 days before I left. Two days before that incident the light blew in my unit I was changing the bulb and realized the silver part that holds the bulb in place was on the end of my bulb. I saw a guy on a golf cart and asked if he could help me. He preceded to tell me that it wasn't going to be fixed bc management wants the units to have no light. I explained to him that I was trying to move my things out and I had a light in there when I rented it. I have never stayed a single night there on those premises. But was treated as if I was a vagrant who lives there. If you check the history I've rented there on more than one occasion and have never slept there..EVER!!! NOR HAVE I EVER HAD TO PAY FOR USING THE GARBAGE RECEPTACLE. I asked the person who answered the phone well what do I do with the stuff I consider as trash? I was told to take my garbage with me but if I had any clothes or other things I could leave them at the_front. That same day Skylar loaned me a lamp and a cord so I could see. He left before me so I locked it in my storage and left. The following day i returned and his cord has been cut to pieces. Being from Shawnee there were lots of places i could've used. But because I had been there previously and had not a single problem there i trusted that things were the same but things change and so do the people. When I needed help I reached out and was treated horribly. I know that I will never use that location ever again. I will not recommend anyone either. I even rented my uhaul from a different location. But I'm only one person so it shouldn't even bother you. These are only a few from a long list. Enjoy your day
margo s | Overall ExperienceA little hectic trying to get into facility, not a lot of room for a big truck and other customers
STEVEN HQuick and friendly
ALLEN DShould have been able to RETURN vehicle to my destination, not incur MORE miles having to return it to the origin of rental. Staff was excellent. Bravo Zulu!
SCOTT BThe gentleman was very helpful
Rhonda C | First ImpressionsNone
Alasha J | First ImpressionsI had no problem, while my stuff was at U haul.
LULA C | Overall ExperienceI met with two individuals at the uhaul store, Tre, and Sybil, they were both knowledgeable, courteous, and helpful throughout the entire process, Tre took care of my truck rental, my storage, and my return. He was very helpful, he even backed the truck up for me when I expressed I thought it looked too difficult for me, and he did it without hesitation. Very helpful, and respectful young man. Thank you Tre, and Sybil as well, you made a stressful move a little less stressful.
Gloria R | Online Move InI loved it
Alicia S | First ImpressionsAlso inexpensive and affordable
JACQUELINE B | Overall ExperienceThis location has been very helpful and hospitable. Everyone who I’ve worked with has been very professional and kind.
Malik M | Overall ExperienceI thought this was going to be a safe place for all my things but it was not a few weeks ago got a lot of stuff stole out my storage that was worth some money which I know was a Inside job which some of there employees did cause when they got approached with it they didn't want to pull the cameras to see who did it not only that I paid them all this money to keep my stuff save and that didn't happen I had to do a police report so they could do a investigation and right now still haven't got word of who did it so I'm letting everyone know please do not go to this uhaul place cause this may happen to you
LaToya G | Overall ExperienceI can't remember her name but I know it starts with M but she did a great job from beginning to end
SHAMEKA BThe manager was very helpful.
willie j | First ImpressionsAngie is wonderful. Dustin was also a great help. Really great people!
Cristy V | Overall ExperienceNone
RENEE JThe general manager was so sweet and helpful! I highly recommend this location!
JESSICA HThat truck was the biggest POS ever. Gauges & radio went out within 5min of leaving the pickup location
CHAD MBest staff ever. I can't remember the name of the gentlemen who helped us out. Sorry. We needed a trailer for a couple of hours. WAY cheaper than home despot and the staff was more friendly. I go here every time I need a trailer or a truck.
WILLIAM BReserved it at one price. Was charged for milage. Used less then 20 miles. Rep stated should get a refund. Never did. I will never, ever suggest or even look at uhaul. On my 5,000 friends on FB. Will educate to not use FB...
JOHN WMyra is the best employee I've seen at your stablishment , keep the good work up.
KEITH M | First ImpressionsLoved Myra she was nice and very helpful !
mandy j | Overall ExperienceThey are my people St Hefner Uhaul!!! All a s polite and friendly!! I love them especially Mrs M!!! She is just the best!!!
VICKI CThe staff members were great, the facility was clean. Any questions I had, they anwered them with full knowledge of the business. My two years renting there was always a pleasure. Thank you for your services.
JUDITH M | Overall ExperienceThank You
beverly t | First ImpressionsAngie and Sybil were amazing to deal with.
JOSEPH PVery satisfied with both the truck rental and service.
WILLIAM MThe 2 ladies was very pleasant & nice great customer service
Debra J | First ImpressionsI have been a customer of Uhaul for many years now. I've pretty much have used and taken advantage of every product you offer. Your staff at the Hefner location are like family to me and we all click together so perfectly. 100% fan of your company and your staff at Hefner. Thank you so very much for being my neighbors.
KERRY JGreat service
QUEANO W | Overall ExperienceMyra was great from beginning to end. Very professional and courteous.
DAVID HI was charged twice and charged for insurance I didn’t ask for
Brahim BService was excellent
ROBERTO SThe staff is very friendly, welcoming and helpful.
Connie T | Overall ExperienceMyra was great
LISA DGood job I like the storage
Raymond B | First ImpressionsThis U-Haul location is the best I've ever used, because of the people who work there.
STEVEN HFriendly staff
Connie T | First ImpressionsEverything was excellent!!
ANDREA HAngie and her staff are great
Jerrel H | Overall ExperienceThe original drop off location doesn’t exist. This needs to be updated ASAP. It is wrong to send customers to a location that is not longer operating!
GUADALUPE SYour app needs work. It's supposed to be faster and more convenient but it's such a pain. It closes you out and you can't go back in to finish the process but tells you you're ready to go
Erica MI am very happy. I'll be there several months so hopefully I will still feel that way. I'll have to rent another truck at move out of storage, too. I felt taken care of and important. Thank you
Pamela B | First ImpressionsThey made recommendations to help my decisions for truck and storage sizes. They worked with me and we're fun while being professional. Glad I chose this location and their services. Thank you!
PAMELA BAwesome
keya m | Overall ExperienceMyra was very helpful and had great customer service.
Maria B | First ImpressionsI had the bathroom door got unlocked and opened on me when I had it locked and using the restroom on the toilet.
John B | Overall ExperienceBest service ever awesome service
Juan OThere was a bed frame in the back of the trailer.
CHRISTOPHER CMy only issue is when things don’t go exactly right no one can seem to fix the issue here. Otherwise I enjoyed my experience
candice c | Overall ExperienceWindshield was really dirty on the inside which made it very hard to see
KAREEM CNone
HECTOR MTruck had visible damage to the side, causing part of it to jut out a few inches. This damage had me worried I was gonna to get charged for damage already done to the vehicle prior to me renting it. Staff was nice and understanding. Pulling into and driving out of this location can be very sketchy with how little room you get to maneuver the truck, you have to wait for no traffic in both lanes as when you pull out you have to steer into the opposite inside lane to avoid hitting the curb. Upon drop off of vehicle there was barely any room to park the truck in the designated area as three other trucks took up all the space. I had to flag down a stranger and have them help guide me into parking in a space that was barely wide enough, I had one truck three inches to my left and a trailer less than a foot to my right.
COLE MMy storage unit along with several others were broken into and I was never notified until I came to get holiday bins and found my lock broken on the door and another lock on it that I could not get into. Went to the office and was told what happen. Upon getting into my storage, found my computer hard drive was stolen with my kids baby pictures and despite calling police, filing a report, and paying for insurance my entire rental contract, I never received anything from the incident. Was told several times that my door lock would be replaced with a more secure lock but that never happened. The property was always dirty and I’ve gotten nails in my tires that needed replaced. But 24 access and friendly staff was the only pros this location offered. I won’t be back or recommend.
Tabitha H | Overall ExperienceMyra works the front desk & she's AWESOME! Great customer service & she's such a treasure!
WILLIEJOSEPH J | First ImpressionsTruck didn't have the slidding ramp. We made it work
SHERA HAbsolutely nothing Myra was so perfect with her service
DEMARQUL HThe young male employee had excellent customer service! It was a very great experience with check in! He was super helpful and above and beyond! I really appreciated him. He had a positive attitude and great customer service! Because of him my experience was much better than the previous week. Thank you!
PATRICIA WEvery one was very professional thanks
WILLIAM Gtoo expensive
LISA Z | Overall ExperienceNothing it was perfect!
DARIUS HThey never have enough employees working, I was charged $266 for a dolly that I returned before my scheduled drop time, then when I called to get an explanation of the charged the old lady was very rude about how her systems were down and gave me no assistance on how to resolve the issue she could have given me corporates number but no I was told I would have to wait smh just horrible experience
SEAN CTre was awesome! Made my rental seamless! Great customer service and support! Promote HIM!
terrell l | First ImpressionsThe manager was awesome she let me keep my cat (in her carrier) in the ac while I unloaded my truck. I rented a storage unit for a year and had no issues with the staff or location of property. Always happy to help me over the phone. Great team, nice and friendly. Very satisfied. Thank you.
Florence M | Overall ExperienceThe staff was amazing. The lady if phenomenal!!! Only thing bad was the truck leaked on the inside when it rained
KEITH CVery clean place and very helpful service!
KAREN H | Overall ExperienceVery caring, strong, professional staff and leadership. This business is very worthy of acknowledgement for how they lead by example and conduct and offer services in their expertise of moving and storage needs. Their units, trucks, and supplies are in exceptional condition and will meet every need you have concerning any and all moving experiences. Go check them out and receive your own personal rewarding experience.
Chrystal H | Overall ExperienceIt might have had a small leak in mine but other than that it’s good. Price went up which is not fun.
nina W | Overall ExperienceMy family has been doing business with self storage an U-Haul for at least a decade. They always go out of there way to help. Best storage in town hands down.
Dustin H | Online Move InThe lady staff was rude and very disrespectful the young guy was very friendly and helpful the gate kept denying access but the lady employee changed her attitude at the end of the shift
Lydia D | First ImpressionsI think the price increases were too frequent and you charge too much for such a small space.
Adeana B | Overall ExperienceExcellent, Knowledgeable Staff, facilities are kept clean and clear of trash and debris. Check out of the facilities was quick and easy.
Rolanson C | Overall ExperienceThe ladies there are soooooo awesome and understanding they have been there for me in some tuff times I appreciate them all, they most definitely deserve a raise honestly they have great personalities and diligent workers.
Larrell E | Overall ExperienceAngie is great at helping you get moved in or having to move out!
Crystal C | Overall ExperienceNo comment every thing was good 👍 thank you
ADRIAN J | Overall ExperienceThank you ANGIE Eleazar muchas gracias por ayudar a mi esposo Sergio,gracias por tu milla extra.
Elizabeth C | Overall ExperienceAngie and her staff was always friendly and helpful. Always greeting me with a smile and by name. They work to keep up the property. If I ever need a storage unit or lease a truck I will definitely come back to this property at 421 West Hefner.
Norris W | Overall ExperienceMs Johnson and her staff really know what to do. They are always helpful and give full attention to my needs. Very happy, that's why I keep coming back to this location.
KERRY J | First ImpressionsMyra R. is friendly and knowledgeable.
juan R | First ImpressionsThe manager and the staff were excellent
STEPHEN M | Overall ExperienceAngie and her staff was excellent 👌
Antwon B | First ImpressionsI reserved a 10X10 three times. I showed up the first time and there was no 10X10 available. I was promised that I could have one. I showed up the second time and one was not available. Finally the third request and they had one available.
Gary D | First ImpressionsI would not recommend this site, nor any U-Haul, for the following: I was not notified of rate increases until it was time to bill me (not giving me enough opportunity to choose a different facility) I was not told that there would be an increase of any kind, there should not be additional insurance needed to protect the items that are locked in storage because the facility had a mildew problem, did not disclose that ! There was mold, discovered toward the back of the unit on coming through the concrete floor. It damaged my queen, size mattresses, and multiple contents inside the boxes that were appropriately secured and taped tight. The very purpose of the storage is to protect the items! Lastly, the manager knew of the situation because when she was notified by me of the hole in the ceiling upon the entry of the storage unit, she immediately had it fixed because she knew there was an issue!!!
Ty D | Overall ExperienceCode did not work and card did not work there was no lock on storage. It was raining so back and forth to get in and out of the gate was inconvenient
KATHY J | First ImpressionsGreat
Taurus J | First ImpressionsAngie was always really warm and friendly. She made sure that I was always taken care of, and made me feel as if my needs mattered. I would definitely do business there again.
Cassandra R | Overall ExperienceHANDS DOWN THIS IS MY FAVORITE LOCATION..ANGIE IS COMPASSIONATE, KIND, & OUTSTANDING...ALL WHILE MAINTAINING A PROFESSIONAL ENVIRONMENT. SHE HAS CREATED A COMFORTABLE SPACE THAT PROVIDES THE REASSURANCE YOUR PROPERTY IS IN GOOD HANDS. SHE WORKS HARD AT KEEPING THE PROCESS OF MOVING SMOOTH AND STRESS FREE. HER WORK ETHIC AND GENUINE PERSONALITY, IS WHY I WILL CONTINUE USING THIS LOCATION WHEN NEEDED. GREAT JOB ANGIE AND TEAM.
Dedrea S | Overall ExperienceMs. Myra and Iesha w were the only staff willing to help throughout my entire dealing with U-Haul. The one in your Shreveport, Louisiana branch were rude,nasty and unwilling to help. When a person needs help and seek out a storage facility, the there's major change in their lives. Even the people at you head quarters couldn't resolve the issue of fraudulent activities associated with my driver license. They just except the information given them. I've never rented a Van,truck or car from U Haul,however they allowed charges to be put in my name. So I have referred family to other facility. But my latest experience has been good.
Pamela w | Overall ExperienceStaff goes out of their way to solve problems quickly and in a respectful, kind manner.
Devorah A | Overall ExperienceMy experience was wonderful and the Customer care was exceptional!
Latrice F | Overall ExperienceWould have been nice to 24 hour access..
Lynda L | Overall ExperienceWhen I call to make a payment or go in to make a payment.the workers are very nice and friendly.I nother had a problem with anyone.
sheryl d | Overall ExperienceHad to rent a storage unit on my lunch break and it was quick
RUSSELL C | First ImpressionsI am very satisfied with my experience at this Uhaul location. I was informed of my unit, shown around in a tour for location and specifics about my storage unit. The price for my storage was exactly what I was told. I only needed the unit for a couple of months but will return and will recommend others to this location.
Francisco P | Overall ExperienceGreat service. Must have been moving season because it was super busy at the location. Customers often blocked entrances and gates. The staff made up for it though with their eagerness to help and amazing customer service. Thank you.
Wade R | First ImpressionsMs.Myria was amazing, it was super busy and she was able to efficiently help everyone in a timely manner. Thank you for your service!
SHANNON J | First ImpressionsEverything was Great
darrell t | First ImpressionsThe office staff is awesome
Coral D | First ImpressionsEveryone who works at this facility is absolutely amazing. I’d highly recommend them to anyone.
ashley j | Overall ExperienceIt was very nice and you have two ladies that were just excellent with their communication and very friendly
Karen C | Overall ExperienceU-Haul is there when you are ready to move. Always ready to help.
ROBERT S | First ImpressionsNice staff
James Y | First ImpressionsAngie!!
Jim W | First ImpressionsTo all the questions asked to me they weren’t pertaining to me at all , didn’t have a storage unit at all in January 2024 , I am requesting a refund in the amount $39.95 please read your notes.
Sheila W | Overall ExperienceWas assisted by two fantastic ladies Angie and Mira at my location they were both friendly personable professional and very knowledgeable.
Kieanna C | First ImpressionsMy customer support person, Angie was very friendly and sympathetic to our needs as we recently had a death in our family. She made sure our needs were met and in a timely manner!
Cassandra R | First ImpressionsPlease stop! Didn’t use your services or business.
Sheila W | Online Move InGreat service
Natasha H | First ImpressionsThe employees have excellent customer service!!!!!
Tashanna K | First ImpressionsI was a customer for over 10 years . Never had a complaint about the staff or facility. Thank you for the service.
MIGUEL T | Overall ExperienceI really appreciated the service and the managers help she was very courteous and polite. Wonderful customer service, answered all my questions as well. I can rest easy and not worry about storing my belongings.
margo s | First ImpressionsNever observed any problems with rodents, water or security. Staff were helpful whenever I had a question or concern. If I needed storage in the future, I would think of them first.
STEPHEN K | Overall ExperienceSuper friendly, helpful manager and staff. Great experience. Thank you.
MARK J | Overall Experiencemanagement very helpful and friendly, I pleasure to work with. 7 PM they’re out here in Rockwall. He got one left swap it Out Richmond Dr., Center Richmond Dr., Northeast Lane looks like through a piece of it you can. My
Shirley P | Overall ExperienceAngie always brightens my day with her knowledge, compassion and care she took me and got me set up within a few minutes even while answering calls for others.
Alavi D | First ImpressionsCeiling fell through in my unit.
RHIANA D | Overall ExperienceThe people were outstanding and professional and kind and friendly I would go back if ever I needed to. I would go back to them just. Just for their honesty that goes far with me I like the good treatment thanks people it was delightful I like that
Wallace H | Overall Experiencethe workers where nice in funny 🥰🫶🏾
Cornyiah B | First ImpressionsAngie Is such a great big help . Not only to customers but to the community. She goes above and beyond to be sure that everyone is taken care of Honestly.
Lauren G | Overall ExperienceMiss Angie and her whole staff were the most amazing people that I've ever done business with they get 10 stars in my book LOL very friendly very thorough and so very helpful I thank God everyday for me having my personal belongings at this establishment thank you for all your kindness and hope to do business with you sometime in the future💞
SHERRI B | Overall ExperienceThe ladies was very helpful when I was moving out of my storage room very professionally and was very friendly
shirley p | Overall ExperienceAngie and her entire staff were more than helpful to us. They were able to help us in our time of need without question or hesitation.
devin g | First ImpressionsThe best U-haul shouts to angie and her crew.
Tiauna B | Online Move InHey just wondering how yall get so awesome
Tiauna B | Overall ExperienceThe manager was very helpful and friendly.
WILLIE J | Overall ExperienceI was very pleased with my service while visiting your establishment. The ladies were very professional and courteous. *Don't remember their names. I was in your office Sat. Sept. 1 around 4 pm.
KAREN W | First ImpressionsJosh is great! He was very helpful and knowledgeable.
Randi B | First ImpressionsThe lady that helped me was very rude and inconsiderate. She assumed things without asking me then when I would ask questions we would have to go back and fix errors on the contract. When I asked where my unit was located on the property she told me to just drive around til I found it. The only saving grace was Josh, who when finished with the customer he was helping was able to answer my questions and was very friendly.
Trevor K | First Impressions1- when I first booked a unit it was supposed to be 10x20, which I found out when come to the facility it was over booked and had to take a 5x15 which was too small ( didn't have a choice) 2- first month rent got charged 2xs and the person I talked to had no idea how to resolve the issue 3- the app wouldn't let me close my account and mark moved out two days before time for rent, but still charged for rent because of left stuff in unit ( you changed me twice so it's would be fair you clean it my opinion)
LOUIS S | Overall ExperienceThe people were all super nice to me! Even in this heat they made sure to help me out perfectly!
cameron H | Overall ExperienceThe storage was convenient while needed during my move.
Beverly P | Overall ExperienceI NEVER have seen the storage unit to be able to rate the unit itself... When I purchased the unit, I thought the rental truck was included because it showed 2 items in my cart... I immediately called the store and they couldn't find a single reservation but I had emails that said otherwise. I call the U-Haul customer service line, she couldn't find anything either... Now 2 days later I received an email stating they "hated to see me go"... I've not received a reply on whether I'll be able to get my money refunded or not ..
Sherrena M | Overall ExperienceThe staff that checked me out was very kind
Sierra C | First ImpressionsAngie and Josh are extremely nice, and patient people, didn't hesitate at all if anything was needed.. location inside and out was really clean and organized...
Lynda L | Online Move InMy lock was cut off, they called me after they cut it off with an attitude, saying I needed to come pick up the key to my new lock, they had to cut it off to check if it was someone else’s storage!!! Not happy about that, they could’ve called me before they cut it off, they seemed to be unorganized. Will not be using Uhaul for my storage needs in the future.
Tracee S | Overall ExperienceAngie and her workers are a great team. I will rent from them again in the future.
Lisa D | Overall ExperienceJoshua was a big help to me.
taurese d | First ImpressionsDebris fell in the my storage,
SONJA A | Overall ExperienceThe Bathroom could use some Special attention. But other than that my experience was Great and I give all my Thanks to Ms. Cebil/ or Sybil she has great customer service skills and I highly recommend her for doing such a wonderful job.
CYNTHIA B | Overall ExperienceIt was hard getting into my storage because I was given an old storage I waited outside for about 20 mins til someone came to help me.
Courtney H | First ImpressionsAngie is always smiling anytime I go to make a payment on my union even rent a truck she never fails to meet with knowledge and experience. I will drive miles to go to this location.
Alavi D | Overall ExperienceAngie Was Very Professional & Helpful. Staff WasAllP
Alvah B | Overall ExperienceI only use this uhaul site for everything. Customer service and equipment all are great.
WENDY M | Overall ExperienceThank you
CLAYTON E | First ImpressionsMs. Angie is the best ♥️ Hefner 73114
jaquetta l | Overall ExperienceCybil and Halinda were very great knowledgeable and swift
WENDY M | First ImpressionsGreat
Angel M | First ImpressionsThe manager Angie was fantastic and understanding.
DONALD H | Overall ExperienceJosh is the best! He's always been so courteous and helpful. He made my UHAUL experience easy and non stressful!😉
Tyesha A | Overall ExperienceAs ALWAYS I REALLY LOVE THIS PARTICULAR U-HAUL..THEIR VERY KIND AND HELPFUL.THEY GO ABOVE AND BEYOND HELPING YOU&IF YOUR STRESSED OUT THEY HELP YOU CALM DOWN AND JUST LISTEN TO YOU& HELP YOU MAKE THE BEST DECISION DURING YOUR CRISIS'S.. ANGIE AND HER TEAM ARE AWESOME..I FEEL COMFORTABLE EVERYTIME I NEED A TRUCK..💖💪🔥🏆🏅🥇💝
Dedrea S | Overall ExperienceRoom was dirty with no light. Also had dirt and leaves and bugs on and inside all boxes and bags. I chose to leave because of this.
Charlen V | Overall ExperienceI absolutely love Angie the manager,,she was was very friendly,,helpful and just an awesome lady..the rest of the staff was awesome as well .I would go out of my way to ust that location anytime I need a U-Haul or storage
Noreen T | Overall ExperienceNice and friendly workers great price on there storage units they go out there way to help you and to keep there customers satisfied.
Chris E | First ImpressionsThe U-Haul storage on Hefner Road in Oklahoma City a Fantastic place to store your items. The staff is friendly, caring and operates out of excellence. I highly recommend wherever a person is located in Oklahoma City, to use is storage facility. It would be worth it. In addition Angie the manager is very professional, attentive to your needs, and a fantastic person to work with.
SHERMANE A | Overall ExperienceYou have my move out date incorrect I moved everything out of there October 30 swept it out cleaned it out left it unlocked did has some difficulty in communication about that for a few days left a phone message and an email your automated answering system would only address whether or not I had a moving truck account would not give me an option to leave a message finally got someone on the phone about a week later
KEN M | Overall ExperienceI would rate this storage facility 10 if I could. I experienced suoerb assistance with supplies, storage and vehicle rentals. Hefner U-Haul and storage will always be my go to for all things moving & storage! A+A+A+
Lisa L | Overall ExperienceThe overall experience was great. The service was excellent they assist me with my boxes out to my 🚗. Which was my first ever. Manager said staff were very nice and helpful 👍
Holinda H | First ImpressionsVery clean employee's were friendly
ERIC B | First ImpressionsThis is my favorite location. The staff is always helpful and friendly.
RONNELLIA W | Overall ExperienceThere were light switches in the two storage units that I rented, but no actual lights. We would have even supplied the light bulbs, but there were no fixtures at all.
Virginia M | Overall ExperienceAngie is the best!
MEGHAN M | Overall ExperienceMy family and I have always liked the location & they have good, helpful staff that take of their customers.
ANITA P | First ImpressionsVery friendly and helpful staff
Abdul B | Overall ExperienceService is superior, staff is the BEST!
Devorah A | Overall ExperienceThe Staff was very professional, helpful & courtesy.
CRAIG S | Overall ExperienceVery helpful staff..made signing up easy and quick.
Devorah A | First ImpressionsThe manager Angie was completely awesome. Greatly appreciated!
Ashley S | Overall ExperienceAngie & Frankie were amazing!!
Me'Licka A | First ImpressionsAngie helped me and laquonda really appreciate the time they took out to get me a truck and uhaul
stefon e | First ImpressionsYou guys have always been 100 with me and my family. I have pretty much used everything in your rental inventory ( transportation/storage wise). I keep coming back because you are fair. Now, if you guys could get A Veterans Discount for the military and the EMS/ First Responders...That would go A Long A Way for those of us who are Serving and Have Served. Thank you for your support either way.
Davon J | First ImpressionsThe storage unit deal I signed up for promised a free lock waiting for me inside the unit, but when I got there with a load of items to store, there was NO lock. Since your office was already closed, I had to leave U-Haul WITH the load, go get a lock, and come back again to unload. I would have brought a lock with me if I’d known there wouldn’t be one there. It was very inconvenient, especially at the end of a long, very hot day of moving. : (
Kadee B | Online Move In💛💛💛💛
Dedrea S | First ImpressionsThe employees were very curteous ,efficient ,and helpfully.and to he storage facility was very clean and well kept..I was happy that I went there.they helped me a great deal.and I feel that my belonging are secure...
David S | First ImpressionsThe staff was very professional and helpful they made sure that they explain to me everything that was needing to know as far as hours of operation hours when you can enter and exit the unit they even gave me a free storage for one month because I rented a U-Haul thanks you all
Marlesa S | First ImpressionsPerson was very understanding about everything and very helpful . She was kindness woman and she was so very Polite and very great at her job she went out of her way to help us I thank her
juanita c | First ImpressionsGreat job!!!
Adonijah W | First ImpressionsAfter being denied my storage reservation, the staff continued to tell me I didn't have a storage reserved and now the prices were higher than advertised of what I originally reserved one for. With huge hesitant feelings I made a new reservation again while parked out front of the facility. When I was shown the "size" of my storage unit, I was extremely disrespected by the way the staff lied to me about the size of the unit. TO TOP IT ALL OFF, I AM NOW BEING CHARGED RENT FOR A UNIT I NEVER RENTED NOR EVER USED. I WANT MY MONEY BACK SOON!
Emily T | First ImpressionsAngie the manager is the most helpful, caring and attentive representative of a company that I've ever worked with.. I have recommended this uhaul to various clients and colleagues.. I'm a local contractor. I not only rent storage space for my equipment and work trailers. But also my camper and Boat... myself and customers have rented open bed trailers and uhaul unit's for a variety projects.
JAY R | First ImpressionsHard to get a unit closed. I closed it on January 10. Still getting billed
tonia w | Overall ExperienceThey all were very friendly and helpful especially Miss Angie and Mr Paul
patria j | Overall Experiencethe gate was down for a while and no lock cutter on hand when I lost my key.
Ilissa W | Overall ExperienceAngie was very helpful 1 year ago. That is why I came back.
philip k | First ImpressionsThe first manager Tiffany was excellent, the second manager Joshua was TERRIBLE!!! I am so Glad UhAul got rid of him. I cant remember the current managers name, but she is nice as well. We had our storage there for 7-8 years!
DANIEL D | Overall ExperienceI’m so thankful I found this Location of U-Haul
Michael E | First ImpressionsGreat experience. Highly recommend this facility.
LAWRENCE F | Overall ExperienceThe facility was very clean and organized and the staff were super friendly thank you you all
SKYLER P | First ImpressionsFast friendly service. I haven't had any problems.
syliva b | First ImpressionsCassandra was very helpful and friendly
Cheryl W | Overall ExperienceEverything went well and the website is very easy to use. Very pleased.
Heidi S | First ImpressionsAngie, the manager, goes above and beyond the call to meet people’s needs!
LAURIE B | Overall ExperienceAbsolutely incredible facility!! We have dealt with a lot of uHaul places and this was the BEST!
Kathleen N | Overall ExperienceThis is the best experience with ( moving and storage) that I have ever experienced.
Vincent M | Online Move InStaff was so nice they need 10 Gold Stars!!
SHERRIE G | First ImpressionsWish i could remember the nice lady's name I think she's the manager because she's there every time I go. Older lady, wears a banana clip or lower ponytail, great humor and personality!?!. Made my stress and worry over moving and delayed move in dates much easier to manage. She really seemed to care. Would strongly recommend.
LORIA P | Overall ExperienceDropped off trailer and rented storage room. The internet did not work and it made the staffs job difficult. The person I was working with did not have the experience necessary to turn in a trailer. The lot person said he would bring a dolly out to help with the unload and never returned. The gate would not open when leaving the storage area automatically. When I left I wanted some kind proof of drop off for the trailer and nothing official could be given. I am still concerned the trailer was not checked in properly and may cause issues later.
STEPHEN R | First ImpressionsThey did not refund my two months rent when I moved out may 20th. They still owe me for June and July...... I want my money...that they kept for themselves.
rofonda h | Overall ExperienceI say excellent because I had three or four different managers over the years and all professional friendly and truly seemed to enjoy their work. They were all knowledgeable about what was going on.
VINCE L | Overall Experiencereal good service
Calvin S | Overall ExperienceN/a
stephanie b | First ImpressionsOver the course of time I was there the personnel changed some. All were very professional and helpful.
VINCE L | First ImpressionsCustomer service was excellent from all staff. They were very engaged with their duties and my needs. Plus did so with a smile and eye contact. Hard to find this high level of good quality service these days. This location has a very good team, team work and leadership !!!!
Denise K | First ImpressionsThe people that were there on that Saturday were excellent! The young man that helped us guided our decision on which size to get and then showed us the best way to get the truck in and out and unloaded. I am so happy with our experience!
BRANDII L | Overall ExperienceMy experience with U-Haul storage facility has been exceptional so far. Thanks to the helpful office staff, I discovered on my move-in day that the unit I initially selected was too small for my items. I can't remember the young man's name, but he gave me visual and helped me move into a larger unit. The check-out process was easy and I loved that I could do the process online. The only reason I gave an above average rather than excellent rating, was I received a phone call this afternoon stating that I left the lock on. I know that followed the instructions for move-out exactly and I removed my lock. While I appreciate a reminder before I get billed, I know for a fact I removed my lock and took pictures of the unit to show that it wasn't locked when I checked out. I hope this was a misunderstanding.
Saidah Y | Overall ExperienceThe two ladies that helped me out did exactly that. They both went above and beyond to make moving more painless. Thanks ladies! Loria
LORIA P | First ImpressionsNice people
Harold J | Overall ExperienceThe address is not clearly posted. And my GPS took me a block away and across the street. There was no lock wait like my information stated. So I had to go deal with that. Other then that it was fine.
Wendy D | Online Move Inthis is a wonderful group of people. They are alway going the extra mile.
MICHELLEA G | First ImpressionsThe staff were helpful and accommodating. I selected a storage unit that was too small. They worked with me to change to a larger unit. I appreciate their work.
Saidah Y | First ImpressionsI was greeted with such a bright personality it made me smile and cry! Not only did she search for my needs she met it above what I was looking for. But her kindness was the best experience also it took no time to obtain my storage unit on a Saturday made my moving project easier.
Alavi D | First ImpressionsI literally lost almost all of my things in this facility due to theft. Someone busted through the walls and stole everything then a year ago I was told I had already lost my unit then a year later I’m told i owe thousands of dollars!!! Ridiculous!
ASHLEY W | Overall ExperienceI give them two thumbs up. The place is always clean and the staff are friendly, helpful and knowledgeable. They will go out of thier way to help you with your storage needs.
michellea g | First ImpressionsHaul should have 24 hour access to all customers.
BRANDON S | Overall ExperienceI'm trusting you all with my storage for the past ten years. So far, so good. The workers are always helpful, kind, and thorough. Thanks.
Deloris C | First ImpressionsThis was the best experience I have ever had with a u-haul/storage facility. The staff was extremely helpful and friendly. They went above and beyond to help my family make our move as easy and carefree as possible. I couldn't be more pleased with this facility. They had a special going on that allowed us to get a storage unit for FREE for one month when you rented one of their uhaul trucks. That was SO helpful and I can't thank the staff enough for their patience and help during this stressful process. I would most definitely recommend this facility.
cody s | Overall Experienceterrible customer service from the store assistant ketrick & sales rep kasey were extremely rude explained everything to their boss who stated she would talk with them.
toree b | First ImpressionsI have recommended two other people to this storage facility. Angie is the best!!! She is always helpful! Any questions or concerns are addressed immediately! Thank you! 💕🙏🏼💕
GLENNA S | First ImpressionsNeeed more professional people working and more help. SEVERAL TIMES...I was left on hold for long periods of time, when walked in..had to wait for someone over 20 mins to come in the building!
VERONICA O | Overall ExperienceThe staff was very helpful and made the whole process quick and painless.
Anthony J | First ImpressionsPhone service is horrible. Usually transferred to a hold, minimum wait is 20 minutes then, you get disconnected...Hard to communicate problem. In office, girls were very kind and helpful
regina s | First ImpressionsVery clean, straight-forward and they took care of us. We appreciate that they actually answered the phone when we called, unlike the uhaul places in San Antonio.
Kathleen N | First ImpressionsThe sales guy was great
Stacey B | First ImpressionsAngie and her team at the Hefner Road location were awesome! Clean unit, easy access and friendly service! Will use again in the future and highly recommend to others!
DAVID G | Overall ExperienceAngie Wolf and U-Haul on 421 Hefner Rd. in OKC are fantastic. I had a storage unit here for years. Wonderful staff. Very helpful when we moved.
JIMMY/HEATHER/DARREN H | Overall ExperienceI have used this U-Haul location for years and will continue to use them when I have the need for rental storage or rental van. The people and service are great! That's why I keep coming back when needed! I would recommend, and have, to others!
Shevi B | Overall ExperienceVery nice manager
sam p | Overall ExperienceTHE MANAGER WAS AMAZING. SHE WAS SO SWEET AND KIND.VERY POLITE AND PROFESSIONAL.SHE WENT ABOVE AND BEYOND TO HELP ME&MY FAMILY.SHE REASSSURED US THAT THEIR WERE NO SNAKES...VOLUNTEERING TO GO FIRST SO WE FELT COMFORTABLE TO GO INSIDE.AWESOME IS ALL I CAN SAY&NOT ONLY THAT AS I WAS HAVING AN EMOTIONAL MELTDOWN... ..SHE EXTENDED HER KINDNESS BY ASKING IF THERE WAS ANYTHING SHE COULD...SHE VOLUNTEERED TO WALK WITH ME AS I COLLECTED MY THOUGHTS..SHE TOOK HER TIME WITH ME..JUST AN OVERALL LOVING PERSON..SHARED EXCELLENT ADVICE ON THE EQUIPMENT..VERY KNOWLEDGEABLE..5STAR SERVICE AND NOT TO MENTION...IT IS ALWAYD CLEAN INSIDE THE STORE.SWEET BLESSINGS TO THIS YOUNG LADY AND HOW SHE MADE US FEEL...IF I EVER NEED A STORAGE AGAIN ..I WOULD WITH NO HESITATION ...COME HERE.5❇❇❇❇❇
Dedrea S | Overall ExperienceAmazing
Shylha M | First ImpressionsI really don’t want to move I being with this location over 5 years and never had a bad issues just wanted to be move to a another unit ( due to a pest issue) But the lady(shanika) just wanted me to move to the next unit that did not make no sense😡. And to find out the manger said they can have move me up front in one of the unit. I just want to final said that the manager ( angel and Jennifer$ was very nice and try to go beyond to help me.
LOLITA D | Overall ExperienceAlways felt my goods were safe and dry. Thank you
Mary F | Overall ExperienceGreat service
Victor J | Overall ExperienceExcellent service.
Robert C | Overall ExperienceThe manager angie wolf was awesome. She was compassionate and understanding while i was going through things in my personal life, and qas struggling to pay my storage bill. So im super thankful to her.
Lacedra M | Overall ExperienceBy far a better staff than any other storage and u haul facility I have ever been to. Will not recommend going any other place no matter if you live in Edmond, Yukon, Norman etc etc
Coy B | Online Move InI’ll return if I had too!
Pauline S | Overall ExperienceThey were patient and very respectful and helpful and I definitely recommend this location to others
JONATHAN S | First ImpressionsThank you all so much for the privilege of using you all storage if I have to I will use you all again God bless
Kate R | Overall ExperienceAll the ladies in the office were very friendly and super helpful.
Michael H | Overall ExperienceWe had our storage here for almost two years. My only complaint was that mice had made their way into any items with openings, and we have found nests and feces. Perhaps this was just me not knowing this would happen, but I was surprised when we went to get our Christmas items out of storage and we ended up bringing a mouse family with us into our home. Other than this, our experience was very good. The staff was always helpful and friendly, and the facility was clean. I would recommend this location, with a warning about the mice, of course. Thank you!
Maria G | Overall ExperienceThe rep at the counter has no customer service skills and is rude. Tamika? I talked with another guy that was nice but he didn't do anything with this transaction.
Wyatt J | First ImpressionsThe staff was awesome! Knowledgeable, friendly, and patient!
John T | Overall ExperienceThe experience and training related to new employees solving issues needs improvement. Lack of manpower had employee under pressure while trying to assist four customers at once. Good way to loose your costumers in the community!
Leslie G | First ImpressionsWonderful experience as usual every time im in need of a storage i will use the nearest UHaul storage
Vernessa C | Overall ExperienceGreat place to store things, have used them several times for truck rental as well.
Jennifer H | Overall ExperienceThe whole uhaul staff was awesome made my day easier thank you guys an to Chad an Anthony you guys rock...I love you guys.....
Shinike C | First ImpressionsThe staff was very helpful.
James D | Overall ExperienceAngie and Chad gave me great customer service and were very friendly and helpful.
Pauline S | First ImpressionsA very good experience from the time I first contacted the location until I was finished with the move.
James D | First ImpressionsThe facility accommodated all of our needs and customer service was great.
langston u | Overall ExperienceThank you.
dan b | Overall Experienceeveryone was amazing at the store
Vickie H | First ImpressionsFriendly staff very helpful and caring of your needs
Hank J | First ImpressionsWe used this storage location for a solid year and had no problems. Easy card swipe access. Our contents were safe and secure. Thank you.
Sean L | Overall ExperienceVery nice and helpful people. Never had an issue with my unit. Office and gate hours are strict, so check before you go.
SHANA B | Overall ExperienceBrianna and Anthony were awesome. Brianna was very professional polite and extremly patient and I appreciate all that she has assisted me with choosing the right size van and storage. Good Job.
Teressa B | First ImpressionsVery helpful
andrionna g | Overall ExperiencePOOR CUSTOMER SERVICE REP. No knowledge of job. Needs more training. Clueless.
Cory S | Overall ExperienceIt was a great place to store my stuff
David B | Overall ExperienceGreat staff & service
Tiara R | Overall ExperienceThis Joshua is so professional and helpful, always have an answer to any questions that you have.. giving you all kind of 0ptions and let you choose your best choice without been pushy that is nice
Tashonda w | First ImpressionsI appreciate everything you did for me. Thank you for your services
sheila j | Overall ExperienceStaff was friendly and professional
chris w | First ImpressionsVery professionally managed, staff care for customers within kind, inviting atmosphere, complete, efficient -even if several customers are in the office rushing to rent while juggling a move.
Dena P | Overall ExperienceI loved the service Manger Joshua provided to me, he support was excellent and beyond satisfactory. The only issue I had was with the bigger lady who worked up front. She has a bad attitude and has
Jamel F | Overall ExperienceHad a bit of a misunderstanding at the end when I paid off my storage but U-haul continued to send be bills!...I’m guessing that everything has been taking care of...
Nataya J | Overall ExperienceJosh was very professional and very helpful.
cynthia j | First ImpressionsVery inviting, professional, efficient, and helpful so I would be able to smoothly use the entrance/exit gates, and secure my unit.
Dena P | First ImpressionsVery nice. A little dated but overall was very nice. It would have been nice to have later access @ n/c
BILL M | Overall ExperienceThe staff are awesome!
caleb t | Overall ExperienceWe had absolutely no problems
ERIC B | Overall ExperienceStorage of Hefner is a great place to keep your stuff for a long time. We been using this facility for 18 months and as we left our stuff there we get everything in the same condition. Thanks Hefner
Vlado M | Overall ExperienceThank you
Virginia L | Overall ExperienceReceived great customer service!
Jocelyn S | First ImpressionsNo comment
Erica S | Overall ExperienceMy experience with u haul weren't from adequate to totally frustrating when the previous manager and staff were replaced with the current management crew. I would have departed sooner if I'd had a way
SALLY H | Overall ExperienceTerrible experience and they charged for a whole month’s after I told them I was moving my boat and wouldn’t let me get it unless I did
lisa h | Overall ExperienceCassie was amazing. I spoke w/Joshua, who told me it was $25/mo, but when I got there, I was charged $35/mo. Not happy but what could I do but pay it.
Jenise W | First ImpressionsGreat service Joshua was great!
clarice a | Overall ExperienceFurniture was covered in mice feces when we moved out. Couches might be unusable. Very upsetting.
kurtis l | Overall ExperienceJosh was very helpful and polite
sonya s | Overall ExperienceThe service was very poor.
patrice c | First ImpressionsTisdale extremely helpful and competent.
Michael S | First ImpressionsInitially had a problem with the access card but that was eventually worked out.
PAUL A | Overall ExperienceWorst experience ever
Ashley O | Overall Experienceall good
Ashley O | First ImpressionsEverything was great, just couldn't afford it mother passed and could not afford to pay anymore. Thanks for your service
kaudet r | Overall ExperienceI had no problems with this storage unit.
KERCENA R | Overall ExperienceI really appreciate the program that gives a free month storage when you rent a truck or trailer. I’ve been able to use this facility twice, and it has been an excellent experience both times.
Victoria W | Overall ExperienceI had no problems and all the staff helped in any area I had a problem.
Sandra O | Overall ExperienceHad stuff in there for 14 years and the stuff was always helpful and understanding in any situation....Thanks so much
TWILA H | Overall ExperienceI believe making a client purchase insurance is ridiculous and should be a choice, not a requirement. Also, Uhaul storages within 20 miles of one another should be priced the same.
Gloria T | ReservationConner was no help , screwed everything up . Everything I was promised was a lie . I wasted 2 hours
Macy W | ReservationMy initial visit on fri the 27th was ok service, however on Sunday Conner was there and that young man was phenomenal in everyway.
seyaneh m | ReservationLoved my time there. Thank u for keeping my belongings safe and secure for more than two yrs. Not one problem.
TERECA D | Overall ExperienceGood services were provided, location is great. Employee was very helpful and kind, and in the future will use you all again.
MARJORIE S | Overall ExperienceAs a long time customer I can only say, “keep up the good work.”
WAYMON G | Overall ExperienceGood
brandy r | Overall ExperienceGood for its purpose
TYROD E | Overall Experience