Great service and friendly staff will recommend to everyone
luis j | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of Lake Wales
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pricey, need better and more keypads for gates to open
Lincoln C | First ImpressionsYou make the experience easy. Thank you
ROBERT TThe trailer evidentially leaked. As we proceeded in our travels we encountered rain, and ultimately crossed from the land of sun to the land of glum that it rained. It wasn't until we unloaded that we discovered clothing and everything was drenched. It is disappointing and costly to the consumer when these trailers are not checked (for instance while washing them) once in awhile for leaks by UHaul not any specific location. I get to do cleanup of our belongings and this does not sit well with the cleanup guy.
KENDALL DBIGGER BUMPER PULL COVERED UNITS
RICHARD TThe Lake Wales location did a fine job, however my pick up was originally in Avon Park. The pick up time was 7:00AM however they do not open until 8:00. They had one trailer which i was hooked to but was told i could not take. UHAUL had changed my order and pick up location but i received no email and or text until after I wasted two hours in Avon Park and they figured it out on the computer. Then I had to drive 45 minutes to Lake Wales and back track another 1.5 hours to pick up automobile. I was told in Lake Wales that someone from UHAUL would call me about what took place but i received no such call. My entire experience was terrible and set me back many hours on my 650 mile trip to N.C. I reserved this trailer many weeks in advance and given the Lake Wales store had many trailers I am not sure why once was not taken to Avon Park given there was plenty of time WEEKS for this to happen. Once again the lady in Lake Wales was good, and the equipment was fine. My comments are not a reflection of my experience with the Lake Wales staff or the equipment itself, but the Avon Park location, wrong operating hours, and UHAUL for changing my location without notice is simply unprofessional to say the least.
Dyyeun WEmployee who helped me was great
JOHN KMost of the staff was very friendly and helpful. However one employee made fun of a person I had helping me by displaying hand gestures and facial dislikes toward him as we were moving out.
dennis v | Overall ExperienceThe truck was not filled up with gas. And never credit.
KATHY JPick up too far from home!
ROBERT DThe staff is awesome.
joseph s | Overall ExperienceBrad was so helpful and friendly We/I really appreciate how Brad took his time with us and made sure we were taking care of! A big thanks to Brad awesome person and employee!
Trevor M | Overall ExperienceToo small for everything that’s going on. And the gates were broken. Nothing seemed particularly organized.
COREY EThe person was very kind and gave me good service and recommended 100% and thank you
JULIO CBest customer service and is there to help anytime.
LAUREN C | Overall ExperienceNice staff, very courteous and understanding.
jon c | Overall ExperienceMake sure when you reserve a certain size that it'll be there when they say it will.
ROBERT KGreat and efficient service
MICHAEL KThis is my go-to location for U-Haul rentals in the Lake Wales/Winter Haven area. The staff, and particularly Tina, are extremely polite, knowlegable, responsive, experienced, and effecient. I have used this location many times over the past 4+ years, and have never had anything other than a stellar experience with them. Honestly, this is as good as it can get - always a very customer-centric and positive experience. A+++!
DAVID Wgot what we needed
RICHARD GQuick and knowledgeable service
THOMAS SExcellent is your presentation already, especially Tina the manager
CECIL TThey gave me a gate code to drop it off ,if I got there after 7 pm . I got there after 7 pm . The gate was still open and wouldn't close
Matthew MUhaul will be my storage place all the time
DEVON M | Overall Experienceeverything ok
RICHARD GVery helpful, very professional
manny mCharge me twice
WILLIE Kcustomer service was great, I think they need a few more representatives to assist with the flow of customers coming in.
CHRISTOPHER MVery easy to rent and good customer service..price a little high for taking the trailer out of Florida.
JAMES MNothing, everything is great 👍🏻
JAQUELINE RThis is our 3 rental property his year from this location! Always helpful and pleasant
HAROLD SAll expectations exceeded. Nothing to improve!
CEDRIC CThe storage unit did not have any light. We asked the clerk and he brought a separate lamp which he hanged from one of the walls to help as it was getting dark outside. The facility is extremely narrow and difficult to navigate with a moving truck. There were multiple vehicles randomly parked all over the facility blowing the way making it almost impossible to move around and access the storage unit. The gates move slow an they're not in the best condition. Overall it is not the most convenient location and the experience was not smooth as I experienced at other locations.
Luis M | Overall ExperienceGood, friendly, and excellent service.
Jose R | First ImpressionsThe office lady took a picture of me with her phone i have NEVER had this happen to me ever in my life of renting a U-Haul and i will not go back to this place having my DL in person should have been enough
CONSUELA FAwesomeness
THOMAS CI literalmente too much and the People are nice.
Jose S | First ImpressionsUsed this Uhaul facility a lot in the last 5 years. Every time Tina has been nothing but professional, polite and friendly. Pleasure to do business with each time.
TIMOTHY D | Overall ExperienceTina and Brad was absolutely amazing very friendly all the time and would go out of their way to help you… Highly recommended!!!!!!!!
talaya j | Overall ExperienceTina and her staff are awesome
JANET GTried booking motorcycle trailer online. Went to location, they didn’t have one like the website said. Called main line they set up reservation and took all pertinent info. Got to location and was served in a timely manner. Manager very friendly and efficient
ALLEN JQuality service
DEVON M | First ImpressionsThe gentleman who helped us was very kind and thorough in explaining the process :)
REBEKAH MTina and her staff are knowledgeable and great to work with
JANET GContinue with the excellent customer service and quick checkout of equipment.
CEDRIC CFaster check in process Clean vehicles before releasing to customer. Not much luck using the damage walk around app. It was better when this was an in person walk around with the site representative.
Peter MBrad is very amazing guy, when I was in there he had 5 other people he had to help. He was running in and out helping people and never once did he get frustrated, aggravated or even rude he handled everything very professional. He is such an asset to your company.
shevan w | Overall ExperiencePlease forgive me if I don’t get her name right but I believe it is Tina, excellent representative of your company and very well knowledgeable. I highly recommend her to all of my friends in need of service of U-Haul.
FRANK D | Overall ExperienceExceptional customer service, efficiency, and attention to detail. Five stars ⭐⭐⭐⭐⭐
CEDRIC CAlways courteous and happy to support your needs. They are the go to for quick and great service
MICHAEL BNothing, in my opinion, the customer service was above exceptional! I wish every business I visited had that level of pride in their jobs.
LONNIE PTina does a great job there. Super polite, fast and knowledgeable.
TIMOTHY D | First ImpressionsTina and her staff are great.
JANET GTina and her crew are the best!
JAMES MWe use U-Haul several times a year. Tina and Brad are excellent to work with!!!
TERESA HEverything was perfect.
LUIS FThe facility should be available 24 hrs. That way it will intertwine with customers everyday schedule.
Iaasha L | First ImpressionsTina was great, fast and efficient! Amazing service and quality equipment. We always use this location on 27, everyone is awesome!
MIATTA KDidn't like the fact that you paid for the month and leave early you get nothing back
LISA F | Overall ExperienceEverything and everyone was great and efficient. Quick in and out. Nice place to do business.
CLYDE WWe use this location several times a year. Tina and Brad are great, friendly and professional to work with!
TERESA HI greatly appreciate the professionalism that was shown to me by both employees that handled my rental. They explained the entire rental procedure and made the process very easy. Should I ever need a future rental, I'll be sure to use U-Haul of Lake Wales once again. Thank you.
LISA SNeeded light inside..
ROBERT R | Overall ExperienceA code & instructions was suppose to be emailed to me for after hours drop off. The only think they sent me was an app download. There was no code. I waited over 30 mins to speak with someone who said this location they don't have the code for so I could not drive in and drop off the van where returns are dropped off. I had to park the van outside the gate. Almost an hour of poor communication, instructions & information. Will never rent from this location again. I have rented uhauls many times & never had this big of an issue.
JAYLA MJust very easy to do business. I will definitely recommend this location.
KATTIE J | Overall ExperienceVery efficient and professional. Enjoyed doing business with this location. Thank you for the service!
ROGER WTina and her staff really professional highly recommend them
gary g | Overall ExperienceProfesional
alberto t | Overall ExperienceI loved my storage. They were awesome. Tina was a great help. The only issue was that they increased my rent after a couple of months. But, they did give me about 1-2 months notice so, I was prepared.
tanija j | Overall ExperienceEvery few months the price increased. Started at a competitive level for a 5 x 10 climate controlled unit, then over 2 years rate increased such that a competitor 10 x 10 climate controlled unit was 30% less costly. Made the decision to abandon U-Haul obvious. In summary, TOO EXPENSIVE and significantly out of touch with regional storage rates.
JAMES H | Overall ExperienceAfter many years we must say the attention and service could not have been any better. We have always highly recommend the staff and will continue to do so.
Michael B | Overall ExperienceTina and Brad were excellent and very professional in my interactions and concerns over my storage unit and truck rental.
LUIS O | Overall ExperienceThank you for minding our belongings over the summer months. We were confident that your facility was of the utmost secure and well maintained.
Catherine O | Overall ExperienceWhen I checked in at the front desk, the owner of this facility helped me. He made the process pain-free and simple. I never feared for my belongings in storage while they were there, and the access hours worked great for me. Thank you for helping me!
SUSAN N | Overall ExperienceThe storage facility was nice and clean but I noticed in the last few months there were more roaches in my unit than in previous months and I had the unit over a year. Other than that it was well maintained.
Janira R | Overall ExperienceThe facility was fine except for the fact there were trucks in the way of the door. Most of the time we had to park in the middle of the isle to load or unload our boxes. They need more room for the trucks and trailers they have on site. Also one small point I checked out 11/2/2024 no one got back to me until 11/4/2024 because I had to call and remind them I was gone. The day I left I spoke with 2 people in the office.
Pamela B | Overall ExperienceTina was always very helpful.
DAVID T | Overall ExperienceWill rent again
Billy W | Overall ExperienceVery good customer service, even while the AC was inop and it was super hot inside the office.
Alesha R | First ImpressionsVery nice people. Great customer service. Excellent Facility well maintained.
Christopher M | First ImpressionsGreat folks running this place however due to all the lots around the facility being cleared rats destroyed a few of my items some of which I can never replace. I didn't have the insurance so it's on me. Just wouldn't put my stuff there until all the vermin leaves. Again! I really had no problem what so ever with the people running this place they went above and beyond anytime I had questions. I had two different units for over a year and this vermin problem is new . I've never had issue before. I had to remove my items and make other arrangements. Not everything can be replaced and I couldn't take the chace. UHAUL couldn't help me. The folks at the facility called and apologized to me which I appreciate
James B | Overall ExperienceGood service
Kyle J | Overall ExperienceIt’s extremely hot in the unit. There was dead lizards and dead roaches on the floor prior to me moving my items in the unit. I would not recommend the unit.
Justin W | Online Move InI am very pleased with my service while at this facility. I have been there for a substantial amount of time and I haven't had any issues with having my belongings stored there. I would recommend it wholeheartedly. I would like to thank you from my heart.
DAPHNE G | Overall ExperienceNever had a problem everything is well maintained.
Jilmary C | Overall ExperienceFacility was conveniently located within 3 miles of my home. Staff was friendly. Unit was keep clean, dolly was provided for moving materials. One stop shopping provided unit and truck for my move. Overall a great experience.
frances m | Overall ExperienceEasily booked to start services within an hour of reserving unit , fairly priced and good service in general.
Andre M | Overall ExperienceI don't believe I have ever been treated like I was more valued than everybody else, until I did business with the U-Haul in Lake Wales Florida. The entire staff was always extremely accommodating, knowledgeable, friendly, and available for anything anytime. They made me feel like I was the only customer they had. The pricing was very competitive and more reasonable than most in the area.
lisa S | Overall ExperienceThank you
Rita S | First ImpressionsHaving looked at my furniture, I could not asked for better, they were in good condition, I was well pleased
patsy h | Overall ExperienceI would recommend having an extra attendant at the counter when there is a line of people waiting to be served.
Janice W | Overall ExperiencePlease keep the prices down Don’t raise them
ROBERT R | Overall ExperienceI had a storage unit for over 4 years, spent over$5,500 but if I was late, there was a late charge and then another late charge. This didn't reflect any type of customer appreciation people who use storage units are often in a right spot, a middle forgiveness would be appreciated.
Gary D | Overall ExperienceTina is a great manager, she's always polite, but fair. Brad is a hard worker and is always polite. I apologize I do not know the 3rd worker but he is very accommodating and polite. The location is VERY convenient as it's right off 27. For safety it would be safer if there were a left turn lane into the property. The posted speed sign in that area is 60. NOTE TO CORPORATE: THIS LOCATION NEEDS MORE STAFF! ESPECIALLY ON WEEKENDS/HOLIDAYS!
matthew a | Overall ExperienceThis is absolutely the nicest U-Haul facility I have ever walked into. The staff and management were phenomenal! I have already recommended this location to several people and will only use this location should I have a need for storage or truck rentals again. Thank you again for the wonderful service that you provide.
Stephanie R | Overall ExperienceExceptional customer service and experience is proficient in every way.💯
Rick R | Overall ExperienceSmooth and seamless process.
Andre M | Online Move InExcellent
Gerard S | Overall ExperienceTena did an outstanding job explaining everything, and helped us with the selection of products! Thank you Tina!
George P | First ImpressionsManager and staff very helpfully and courtesy we every customers at this location.
Jose A | Online Move InBest customer service all the way around. From renting a U-Haul or storage unit. The staff always went above and beyond. Bathroom was always kept clean.
CHRISTOPHER L | Overall ExperienceNice facility, very helpful, always has what I need.
Richard M | Online Move InWe just relocated from North Carolina and dropping off a 26’ truck, car trailer and an enclosed trailer was so easy at this location. The two employees that my husband and I interacted with were very knowledgeable, professional and nice. We would recommend this business!
PAMELA M | First ImpressionsStaff on duty was outstanding and helpfully during our process for the storage and truck rentals
Jose A | Online Move InGreat fast service from this location… lady in office was very helpful but was very busy just by herself but she did best she could trying to help all her customers… would recommend
maria c | Overall ExperienceThank you for your help getting us set up with our storage locker. We appreciate your help.
Catherine O | First ImpressionsVery super very good lady she was very sweet very helpful I enjoyed talking to her and having her helping us god bless her
JOSE R | First ImpressionsAfter 3 years in this facility my personal and cherished belongings remained safe and as good as I remembered them to be. This is a wonderful, clean and secure place for all your cherished items. I would recommend this storage to anyone asking for my suggestion. Thank you for keeping my things safe.
lonnie b | Overall ExperienceHands down best storage and rental place in lake wales. Staff is extremely helpful, friendly, and they know what they are doing. I’ve been here over a year and never had any issues whatsoever. If you’re looking for a safe place to store your personal belongings or valuables. This place will make you feel reassured. Overall great experience.
Jeffrey M | Overall ExperienceExtremely convenient
Gerard S | First ImpressionsNo parking, entry is difficult, and no one is ever in office.
Maria V | Overall ExperienceEveryone at u-haul was very accommodating and friendly and helpful. Would recommend this facility to anyone needing storage or truck rentals.
SANDRA G | Overall ExperienceI appreciated the clean & friendly atmosphere when we would visit our stuff. Loved all the moving merchandise we were able to get right there. Was a pleasure doing business here. Thank you all for a very pleasant experience.
JEAN J | Overall ExperienceThe staff was courteous and very helpful in all aspects.
Sam C | Overall ExperienceToo many uhaul trailers stored ion fenced area
RICHARD L | First Impressions.
Richard L | First ImpressionsGreat staff, knowlegable, friendly and extremely helpful. The bussiness is spotleessly clean and well cared for.
Wayne P | Overall ExperienceNarrow pathways with rental trucks parked in the way at the ends. Because of a truck return I would not use the facility for storage, they for the most part called me a liar about the return of the truck I rented!
Lace W | Overall ExperienceThe staff in my heart I thank was working with me and not working with me I explain I was on fix income which my bill was do on the 25 r the 26 but anyway I get my money on the third it was nice of them to let me go to the third but the late fee was a can of whoop in the butt thanku to the staff
maria r | Overall ExperienceMy first experience with a storage facility and I was highly satisfied. It held important items for my family and myself. It was so easy going to and from whenever we needed it. Gated made it all the better. I would absolutely recommend to any and every one. The staff was helpful answered all questions. There were updates being done on the site those people were nice and very professional. All in all I will always go back if the need should arise
Jae B | Overall ExperienceThanks
GARLAND M | Overall ExperienceI had my things in this location for approximately 5 years. I always knew my unit was secure. Tina and Brad are very helpful and they are available to answer questions The previous owners were very nice and helpful as well.
Frances W | Overall ExperienceVery friendly and welcoming.
BEVERLY D | First ImpressionsWe should be allowed to use dumpsters
lashonda w | Overall ExperienceTina was super helpful, pleasant, flexible & efficient. Very customer focused. Discussed options for storage needs and possibility of climate-controlled which I prefer in FL. When dropping off trailer later in the day, Brad (?) was very helpful, knowledgeable & quick to assist. all of this was on a Saturday and you all were very busy. You still responded quickly to my activity and made me feel like I was the most important thing you had going. Thank you.
ROBERT L | First ImpressionsThe people are the most helpful people and soooooo nice . God bless and thank you…
Scott H | Overall ExperienceThey are a great staff to work with
Robert E | Overall ExperienceThis U-Haul location has been nothing short of outstanding. The staff is amazing and the facility is clean, well lit and user friendly. Highly recommend!
Devon E | Overall ExperienceVery clean facility and the employees are extremely exceptional, they strive 👏 to help in everything. Thank you very much for the great service.
ERNESTO T | Overall ExperienceTina and her crew are the best!
JIM M | Overall ExperienceStaff was informative, helpful, polite, great customer service!
Randall G | First ImpressionsNo stress no confusion easy and breezy! In todays times that’s a lot! They put forth a great effort
Jae B | Online Move InStaff was great
Sam C | First ImpressionsVery well taken care of thank you for your services
carlos s | Overall ExperienceIs very friendly and professional with the work
ila r | First ImpressionsNeed more lighting. Other then that it was perfect
Debra M | Overall ExperienceTina and the others were always very friendly and helpful.
john l | Overall ExperienceTina and her staff was super great everytime I came there.
ARNETTE S | Overall ExperienceTina was very helpful and ensured we understood the policys. She fully answered our questions and eased our minds surrounding the web versus the facility. Brad also did a great job. He was quick and efficient
phillip b | First ImpressionsStaff is excellent even when busy they let you know I’ll be with you …. Acknowledge that all customers important
peggy f | Overall ExperienceI would not recommend UHaul storage for a storage facility because of constant and regular rate increases. Its hard to get someone to answer phone just for storage needs only. The primary concern is the truck rentals. I gave up many times calling for various reasons because of how phone rolls over to mainly Uhaul concerns. The staff was great though. The couple before and Tina who is there now is awesome. I feel bad that she has such a load on her shoulders. Give her a raise please, dont take all that rate increase money and keep it for yourself. Good employees hard to come by. I worked 4 years in storage industry, I know how it goes.
heidi h | Overall ExperienceI had a really hard time getting in contact with anyone at the location. I moved out of my storage the first of march , nothing was finalized until the seventh.
shaybrielle s | Overall ExperienceAreas inside units area needs more lighting overhead so patrons will be able to see inside units especially those away from exit/ entrance doorways. Carts were not always available for use when needed.
Glessie R | Overall ExperienceI was at near closing time and the staff didn’t rush me … I had to change my address and it was promptly completed… storage was clean!
peggy f | First ImpressionsTina and her staff was very helpful., Clean even the rest rooms were clean. Always very friendly.
Laureen W | Overall ExperienceTina is wonderful. She took great care with getting me moved in.
JIM M | First ImpressionsTina once again has been awesome with my recent storage needs. AAA management and facility for sure.
timothy a | Overall ExperienceThe staff were very helpful and friendly and the facility was very clean. I would absolutely recommend this Uhaul facility to anyone. Tony
Anthony M | Overall ExperienceClean facility and office manager Tina was wonderful and very helpful.
Gary G | Overall ExperienceI would highly recommend to anyone looking to rent a storage unit!! I never seen a storage place so clean and well maintained. I would rate Uhaul moving and storage a 10 out of 10 . I also appreciated the fact that the price was very reasonable!!!!
angela g | Overall ExperienceAll the employes we're very helpful. But the main one was Tina the manager she was really awesome and very helpful thank you Tina
TASHA D | Overall ExperienceTina and her tram are great! Excellent customer service!
David R | First ImpressionsBrad was extremely knowledgeable, friendly and helpful. The facility is in an excellent location five minutes from my residence. The availability of having storage and u haul at the same location was convenient and time effective.
frances m | First ImpressionsStaff are kind and courteous and the storage is very secured and in a great location that I never had to worry about my belongings for even a second, prices were extremely reasonable especially compared to other storage facilities, will definitely recommend to anyone looking for safe secure storage services!
joseph c | Overall ExperienceNeat snd clean
JOHN L | First ImpressionsReady when we needed them. Tina was very helpful
Laureen W | First ImpressionsI am calling in the morning Taylor Parking and Storage in Green Cove Springs Fl because MC needs entered the correct credit card number and my correct address etc to accept the card as they did for piano movers and for storage. This is my only real disappointment. The correct card will clear according to MC Thanks
Sheila T | First ImpressionsExcellent customer service, facilities and price for rent storage unit. Process very easy, quickly and friendly.
Carlos H | First ImpressionsVery professional staff
Johnson O | Overall ExperienceExcellent location and staff. Thank you, M. Martinez
MAGALY M | First ImpressionsLittle slow in morning with 4 customers waiting...
timothy a | First ImpressionsTina Fritts was very friendly and helpful.
Thomas L | First ImpressionsGreat service. Very helpful associate
PETER E | Overall Experience⭐️⭐️⭐️⭐️⭐️
Manual F | First ImpressionsNo complaints
ellen t | Overall ExperienceThis Place is Great. Tina was always so Nice and Very Helpful. Thanks. James R Feagle
James F | Overall ExperienceSuper 👌 good, excellent. Thanks a million.
MAGALY M | Overall ExperienceTina is a excellent staff member
SAMUEL P | Overall ExperienceThe only difficulties we ever experienced had more to do with entering and exiting the tiny driveway with no access lanes directly off a very busy 6-lane road.
RHONDA M | Overall ExperienceBrad was awesome
shaybrielle s | First ImpressionsOwner very helpful and professional
Ellen H | First ImpressionsTina was courteous, helpful, and very professional.
Florence T | First ImpressionsMy only disappointment was when I went from two - 10 x 15 units to one - 10 x 15 unit and the rent on the single unit was about 85% higher…just because I only needed the single unit. It went from $220 for 2 units to $186 for 1 unit. That didn’t seem right or fair to me. Other than that disappointing surprise, I was very happy with the facility in every way.
brenda c | Overall ExperienceAwesome service and staff was helpful and very helpful
Donna B | First ImpressionsEverything was good
Daniel D | Overall ExperienceFriendly and very helpful
Joseph Z | First ImpressionsTina was great went above and beyond to make everything perfect will definitely recommend this to anyone I know Looking for storage
Michael W | Overall ExperienceMy experience with Uhaul was great the last couple years
lisa d | Overall ExperienceI’ve interacted with half a dozen or more locations throughout my life and this one hands-down is the best
Robert G | Overall ExperienceTina was great we came here from Ga. the u-dealer there were not trained it was not a good experience but when we got here Tina was right on it in less than 10 mins we returned our trailer and rented storage if I need u-haul again I’m looking for Tina I don’t know her last name but she needs a raise. Thank you Betty & Robert Myers
Robert M | Overall ExperienceGm Tina at Lake Wales store went above and beyond my expectations!! She went out of her way to accommodate my every wish!! She is truly a great asset to your company!! You need more like her!!
amy k | First ImpressionsQuick & efficient service
VICTORIANO G | First ImpressionsIt’s the BEST that I’ve ever used in my lifetime. And I’m 80 years old.
Daniel K | Overall ExperienceTina was awesome, She made it a great experience!
Doug J | First ImpressionsVery clean, and a very friendly staff. I will use again if I need storage or rentals.
Sandra N | Overall ExperienceThrips took care me and was very professional and had all the information I needed.
Daniel K | First ImpressionsExcellent service, professional, very kind and caring staff.
Vonnie W | Overall ExperienceFriendly
Shirone P | First ImpressionsIf I ever move again I will definitely use Uhaul. And will recommend
MELISSA P | Overall ExperienceTina is awesome
SHAYLEE B | Overall ExperienceThis facility is very clean, The customer service is absolutely fantastic. The staff is knowledgeable, efficient, very kind, and very patient. Best customer service we have ever experienced!!
HOPE J | Overall ExperienceThe storage units were clean. The staff is absolutely fantastic. Tina's customer service skills are excellent. She was knowledgeable, patient, kind, and very hands-on when needed. We had to reschedule several times, and she never lost patience. The young man, whose name we do not recall, was also very knowledgeable, helpful and kind. The customer service is second to none at this location.
HOPE J | Overall ExperienceGreat location and staff was very friendly. Location was very clean and well maintained.
STACY D | Overall ExperienceThe only complaint I have is that my rate was raised 3 times while I was renting. Other than that everything was great. That was the 3rd unit I had rented.
Jennifer P | Overall ExperienceTina does a great job.
NICHOLAS F | Overall ExperienceStaff was extremely friendly and very helpful. Overall great experience!
JUSTIN G | First ImpressionsWhile the facility was clean and staff was kind... we found our storage spot to be awkward considering it was on the same row as where the Uhaul rentals get cleaned. Frequently, I'd pull in and see several Rental returns down the row, blocking the exit gate. Sure, I could reverse and back up, but not very convenient. If I had known it was such a congested row, I'd have requested a different aisle.
lauren S | Overall ExperienceAn amazing clean friendly place with wonderful amazing employees
Stacey S | Overall ExperienceThis facility is great and Tina was terrific on the day of my moveout!
janet k | Overall ExperienceOn the phone and in person, everyone was very courteous, friendly and helpful. I would definitely use u-haul again and I would highly recommend them to friends and family.
Donna C | Overall Experiencegreat staff &frendly
Herman W | First ImpressionsStaff helpful in changing to larger space on the fly.
Margaret M | Online Move InThe office staff was very helpful and friendly
Patricia C | Overall ExperienceVery efficient staff
Donna C | First ImpressionsTina was very helpful, friendly, and knowledgeable.
DAVID T | First ImpressionsWe still have some of our stuff in storage and they take money out of our account every month would recomnd to all Ty Dennis Flaig
dennis f | Overall ExperienceI have used the storage unit several times and every time the units are so clean and I know that whenever I put my things. There they have never been damaged and mt things are always safe and cle a n when the movers come to empty the units . The staff has always been very helpful and help me with the paper work and make sure I get the right days and times to get my payments in I won't go any where else to store my things , thank you for your great service debra jansen
Debbie J | First ImpressionsVery friendly staff, professional.
Loren F | Overall ExperienceTina was very nice and kept me up to speed on anything I needed to know for my rental. She was very helpful throughout the entire process!
colleen f | First ImpressionsWe only needed to have some items in storage for a few days. During that time, it was a positive experience.
Mary M | Overall ExperienceRented the unit, they require the remotes to leave the facility. We loaded our unit and went to leave after hours, and we were not given a remote by the staff to check out so we had to drive through the entrance to get out. The pathways are narrow and units are super basic, definitely not our preferred location but the staff were tentative, friendly, and able to help us out so it wasn't too bad.
conrad s | Overall ExperienceThank you so much...
STEVEN P | Overall ExperienceVery friendly and efficient.
Loren F | First ImpressionsThe staff was very helpful and the office being open until 8pm was a convenient bonus. They had equipment readily available to help me unload my truck quickly.
Amanda G | First ImpressionsThe staff and management are amazing.
Yoska R | Overall ExperienceMy experience was great. The storage was kept neat and clean. It was also rodent free.
andrea s | Overall ExperienceAs I mentioned in the last survey this is a well organized location with great people. After months of interacting with the staff and using the location I can’t think of any way that they can improve because they’re working so hard to do their best.
Robert G | Overall ExperienceEasy to rent and a very helpful and knowledgeable staff
Brian B | First ImpressionsFront office young lady was awesome to work with. Very friendly and helpful.
ROSEMARY S | First ImpressionsIris and Phil are the best. Always helpful and friendly.
betty M | Overall ExperienceRented a trailer in MN. Brought it down to Florida and received a free month of storage! Worked out perfectly!
JEREMY R | Overall ExperienceGreat company!!
KEONTAE B | Overall ExperienceI have been a customer since April 2012
ROBERT L | First ImpressionsI spoke to four staff members through the day of move in. All were professional, accommodating, and helpful.
Robert G | First ImpressionsIris, Brandon and all the staff was very nice and pleasant.
ALMA D | Overall ExperienceWe have had major financial issues and Phil and Iris we're so helpful and really helped us out!!! Thank you
michelle h | Overall ExperienceSeveral times I went to the facility and the gate was locked as well as the office. It was during business hours. I was asked to use my remote which I didn't have. The gate was locked when I came out. I had to get out of my car to knock on the office door to be let out. That's not acceptable during business hours.
zondra d | Overall ExperiencePhil & his wife are the best ... Very helpful, friendly, caring and make you feel at home ... very knowledgeable. Scott Hofner
SCOTT H | Overall ExperienceThe managers are always friendly and very helpful.
betty M | First ImpressionsThe staff were very helpful and kind. The facility was very clean also.
Robin W | First ImpressionsPersonnel were most courteous and helpful. A better way for office people to see the gate would be helpful
richard a | Overall ExperiencePhil was great.
Teresita A | First ImpressionsWould definetly recommend this facility. Clean, friendly staff, and gated.
Charla C | First ImpressionsThis was a really great experience.
Larry K | First ImpressionsThe facility is spotless. The staff was so helpful. The best facility I have ever rented space from.
Holly M | First ImpressionsGreat service, efficient
swap s | Overall ExperienceWe appreciate Phil and his wife and their help to us during the use of our storage units and our moving back to Ohio. We had one or more units there for 22 years.
William B | Overall ExperienceProfessional and safe place to store your personal items.
Angela B | Overall ExperienceI have rented from them twice and had great results both times.
betty h | Overall ExperienceGreat Place
Jeffrey L | Overall ExperienceThe computers were giving the workers a run for their money because they weren't conducive to a great working environment. Loved the couple that took care of me but your computers suck!!!!
Teresa M | First ImpressionsEASY AND CONVENIENT.
richard b | Overall ExperiencePhil and Iris are always friendly courteous and professional. They are always willing to work with customers with their storage or moving needs.
William P | Overall ExperiencePhil was WONDERFUL!!! He helped me tremendously. Great friendly service. Highly recommend, I would not go anywhere else.
Barbara R | First ImpressionsVery thankful for everything, could not have moved from one state to another without Uhual!
Jennifer H | Overall ExperienceGreat Place
Jeffrey L | Overall ExperienceA great experience. Wonderful people.
dennis v | Overall ExperienceClean and well maintained, convenient, secure and well lit, friendly and helpful staff, would recommend, rated "Excellent".
suzanne e | Overall Experiencegreat facility and personnel to help
thomas g | First ImpressionsGreat storage facility!
Michael C | Overall ExperienceGood experience. No issues!
Chris D | Overall ExperienceExcellent
WILLIAM B | Overall ExperienceGood Customer Service..They also get you in and out
wesley j | First ImpressionsQuick and easy
William B | First ImpressionsThe facility is very nice. I was never there at night so I don't know about lighting. But I would recommend it to those who live nearby.
JEAN R | Overall ExperienceGood experience!
maureen v | Overall ExperienceExcellent in every way!
Anita T | Overall ExperienceGreat people! Got everything set up for me quick and easy !
mike c | First ImpressionsHighly recommend this facility
carol c | Overall ExperienceVery nice person, friendly and really helpful. Always polite and attendant. Thank you 100% satisfied.
EDWIN G | Overall ExperiencePhilip was outstanding! Exceptional customer service!
Michael C | First ImpressionsExtremely professional and competent staff!
Anita T | First Impressionsexcellent customer service by both associates who helped me and my wife thank you
Bob C | Overall ExperienceThe paperwork was a breeze, everyone was real nice and easy to talk to.
RALPH K | First ImpressionsThe Gentleman who handled my movein was very professional and courteous he helped me every step of the way going above and beyond what was asked. I will ALWAYS recommend this storage facility to anyon
DeAnna C | First ImpressionsVery helpful
sue z | First ImpressionsI had a storage unit at this location for 13 years. It was DBA "Secured Storage" and "Century Storage" before "U-Haul Storage." I believe it has improved over time. Management friendly & helpful.
LAWRENCE K | Overall ExperienceThe people at Lake Wales hey 27 u-haul are great.
kim w | First ImpressionsNice staff
tavaris b | Overall ExperienceThe staff was always friendly and helpful. Very helpful and courteous. I would recommend this facility to my friends.
Corrine H | Overall ExperienceChris was extremely knowledgeable and helpful
Bob C | First ImpressionsAt all times that I had interactions with the staff they were always helpful and friendly.
Rebecca M | Overall ExperienceSo helpful and nice
karen g | First ImpressionsEvery employee was friendly and very helpful. The facility was secure and well maintained. I would highly recommend doing business with this U-Haul storage location. They were the best!
lyell s | Overall ExperienceExcellent!
linda S | Overall ExperienceExcellent Service
Gene v | Overall ExperienceManagement went out of their way on numerous occasions to accommodate my needs. Outstanding service and product.
BRIAN B | Overall ExperienceNo complaints. Appreciate the service.
dianne l | Overall ExperiencePhil and Iris are so professional. Wonderful staff very helpful.
john c | Overall ExperienceBoth ladies in office was helpful to me. It took no time at all. And thank you!!
ruby b | Overall ExperiencePhil & his wife were just wonderful and explained everything. Glad to be storing my items where such a nice & caring couple reside!
christine n | First ImpressionsPhill Treated everyone like family made the entire process very simple. He was always willing to go the extra mile to make the experience pain-free . He is a tremendous asset to your organization.
Dennis R | Overall ExperienceFriendly and helpful service!!
kenneth k | Overall ExperienceThey have always been able to take care of me and get me in when I need storage space.
betty h | First ImpressionsPhillip and Iris was extremely kind and helpful, they keep the area very clean and safe. Thank you for your help!!!
Jennifer C | Overall ExperienceHad storage here for 8 years and just moved all items out and there were no bugs, no cobwebs, no water damage from multiple tropical storms and hurricanes. I was super surprised and happy.
PAULA T | Overall ExperienceGreat service
ALLEN L | Overall ExperienceAll of the staff were very friendly and extra helpful. Planning on using the facility again.
Adelaida F | Overall ExperienceThe owners are awesome and always sweet. Excellent customer service Abe the other reps were all nice too. This particular Uhaul company has been awesome and is one of my favorites. Thank you so much.
Juana S | Overall ExperienceNever Again::: too many fees restricted access unless you pay for it easier and more convenient to go down the street to Life Storage where you have a gate code that you don't pay for and cheaper:::
BRIAN B | Overall ExperienceThe woman working was less than proffesional
sharon d | Overall ExperienceGreat staff
robert w | Overall ExperienceVery helpful and courteous staff. Made a difficult move less stressful. I was very impressed with professional and thoughtful way the staff addressed my needs.
deborah S | Overall ExperienceEntire experience from the time we moved in to out as well as the truck rental was excellent. Very nice couple and very accommodating, will definitely recommend this storage unit and truck rental.
STEPHANIE D | Overall ExperiencePhillip and Iris are the best! I highly recommend this Uhaul facility.
Liz G | Overall ExperiencePhil and his wife are very knowledgeable, helpful and very nice to deal with.They will help you in anyway that they possibly can without a problem. I highly recommend this place for sure.
SCOTT h | Overall ExperienceVery friendly, attentive and helpful staff
Adelaida F | First Impressions.
robert h | Overall ExperiencePhil and his team are great! Highly recommended!
dennis w | Overall ExperienceEveryone was very courteous and helpful. Would recommend this facility to any of my friends.
Charla C | First ImpressionsChristopher was very helpful and a great welcome to Florida
TROY H | First ImpressionsHi
lloyd v | First ImpressionsI was very happy with my experience at UHaul. Thank you ...this was the first time I’ve actually rented a storage area , but I’ve looked at others that weren’t as desirable.😊 Thank you
phyllis a | Overall ExperienceNice facility. Would recommend highly!
LEANN P | Overall ExperienceStaff is very nice and helpful.
dev N | Overall Experienceplease fix your doors......
theresa o | First ImpressionsVery nice people to deal with dealt with them 2 Years ago and had excellent service so when I needed a storage again they were my first choice. Thank you
DIANE T | First ImpressionsThe staff were friendly and professional.
Robert A | Overall Experiencethe storage units are excellent. Moving into the unit was very easy. Personnel at the storage facility is very helpful and knowledgeable. Very pleasant experience.
Corrine H | First ImpressionsExcellwnt service, Phil and his wife are looking forward to work with you to fulfill your storage needs. Friendly, courteous, and professional service. 100% recommended.
thomas q | First ImpressionsMr. Phillip & Mrs. Iris were very professional and knowledgeable in helping me make decisions about my Uboxes and storage option. They are the Best! Prof. Juanita Butler 813.918.5676
juinita b | Overall ExperienceAbsolutely satisfied with my experience. I recommend this facility to all.
Jere G | ReservationGreat customer service!
April M | First ImpressionsWas super easy to rent the space.. loved the people running it... never reached stage b4.. couldn't have asked for a better experience! Recommended u 2 everyone!
sheri h | Overall ExperienceYour openness and flexibility have been helping us with a difficult (for us) move.
james s | ReservationPhillip and his wife were the friendliest people I have met in ages. He and his wife totally fell in love with my dog and actually played Frisbee with him, I couldn't have found a better place.
TERRY S | ReservationI really enjoyed the month i needed them. Thanks for a friendly and clean environment
emily d | Overall ExperienceThank you
john j | Overall ExperienceFacility was convenient, secure, well maintained and staff was friendly and helpful. Will use again.
bruce n | Overall ExperienceGreat
michelle t | Overall ExperienceIt was an easy process and they were very helpful
Allen L | Overall ExperienceEveryone was very helpful! I definitely would use them again if needed.
betty h | Overall ExperienceStaff was friendly and very helpful.
JOHN T | Overall ExperienceVery nice units and personnel. I would definitely use again if needed.
linda h | Overall ExperiencePhill and his wife are a awesome team and were always helpful. I appreciate all of their efforts to give great customer service.
dennis w | Overall ExperienceExcellent Servicved by all your employees. Thank You
John E | ReservationThe nicest and friendliest staff who goes the extra mile for their customers.
Claudette C | Overall ExperienceI was unable to left the rating in blank. Then, I have not choice other than rate it 1 star. I needed it in other town. Therefore I have decided not to use the service of this U-Haul storage.
ANDRES L | ReservationPhilip and Iris are great! They handled all of our needs quickly and efficiently, and they gave the perception that we were valued customers!
James S | Overall ExperienceGreat place for storage. Clean and staff was knowledgeable and helpful
Linda B | Overall ExperienceThis was the best storage facility I have very rented from. The staff was always very friendly and helpful. The facility was alway clean and well maintained!
mary s | Overall ExperienceStaff was always courteous and answered any questions I had
BRUCE A | Overall ExperienceThe facility certainly met all our needs. Easy to get in and out.
Debra M | Overall ExperienceGreat people - worked hard to help us with our long transition from GA to FL.
tabitha s | Overall ExperienceToo expensive
gyrosforheroes h | Overall ExperiencePhillip and staff were the best. They went way above and beyond where other UHaul places weren't willing to help or even do their job. Very much appreciated!! They deserve a national UHAUL award!
jim b | Overall ExperienceThey did as I expected. Very satisfied.
Gary B | Overall Experiencei liked it
jennifer r | Overall Experience