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APRIL CCustomer Reviews for U-Haul Moving & Storage Of Lincoln
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome staff!
Kathryn J | First ImpressionsLower the monthly fee.
HUBERT CGreat place I’ll do service again if I have to thanks a lot
sparkle o | Overall ExperienceProfessional
Marva H | First ImpressionsI feel very secured in this location thank you
FREDRICK J | First ImpressionsPlease ensure that equipment is available for reservations.
LINDSEY JI would recommend to my friends and family and I would use again if I had to...THANK YOU
CAROL R | Overall ExperienceThe alarm system needs attention. We opened our storage unit and the alarm went off as though we were breaking in. It was a bit startling to my 80 yr old mother who didn't understand what was going on.
CHARNETTA ACorrect equipment and charges! I reserve an appliance dolly, but when I picked up the truck there was no dolly. However, my final bill included charges for a dolly I never received.
MELVIN MOutstanding service. Best experience so far and I'm a long time UHAUL customer of over 30 years
KARYN RCortez and his team has been friendly, easy to work with, professional, and direct. Thank you all! Cortez you’re doing a Great job at managing the place!
CARLA B | Overall ExperienceThe staff are very friendly, helpful, professional and fast.
Natasha K | Overall ExperienceNothing i was pleased with my truck rental i have used this facility before for storage and truck rentals and the staff has always been courteous and helpful i will continue to use this location and will recommend it to others
TWANESHA WThis place Had Friendly Service & A Great security system! As I was being WELL taken care of … I tried to figure out the system!!! I’d never seen ANYTHING LIKE IT!!!
Michelle EEverything we had in storage remained secure. Never had any problems.
BRYAN G | Overall ExperienceEquipment was ready when we needed it
Rachel Dthanks!
Paul R | Overall ExperienceEverything was good 👍
MAYDELL TCustomer service was beautiful and they took the time to help me and explain things to me . They did an AWESOME JOB and I will recommend your services to family and friends. Thank You Guys your AWESOME!!!
CARLA WGood customer service
AMANDO HI got everything I wanted- excellent service.
WILL B | Overall ExperienceLights in the unit would have been helpful having to pull them out in the wind to go through them is not ideal
KATHLEEN B | Overall ExperienceThe nicest people , made my moving captive so easy. Thank you guys for taking care of me
DONNA TIt appeared as if there had been a fire in the roof of d60 the unit i just moved out of. There was water intrusion. Most everything is in good shape, water damaged items were tossed, i didnt care about them. I had asked for a larger unit which lincoln uhaul did not have available. So I moved out and happy to have found the right size unit at a better price.
Rebecca G | Overall ExperienceExcellent manager
BRIAN FEverything went fine The guys that work their were very professional and friendly they let me know everything I needed done when I return the vehicle
MICHAEL WI’m moving, the people at this place have been the greatest, everything was done efficiently, they helped make my transition smooth,. They really went above and beyond to help older people. No stress. My cousin used them and says they were the best. I would recommend them to anyone.
DONNA TGet some pickup trucks
Joseph DGreat staff, fast and professional. They made the experience easy. Will definitely be using this location again!
CHRISTOPHER AI've used your facility from 2020 until 2024. My things were kept safe, and the whole entire staff rock! Keep up the good work and I look forward to doing business with you all in the future. Thanks so much!
cyndi W | Overall ExperienceNothing that I can think of that needs improving. The store was clean and well maintained as well as the equipment. Customer service was excellent and the instructions were presented well.
MOTY CVery nice staff all of them are above and beyond helpful and very good customer service!. Best storage facility I've ever had in my lifetime
CHRISTA H | Overall ExperienceThanks for the fast and friendly service..!!
DONALD HGreat great
JACOB S | First ImpressionsAwesome customer service, clean facility, equipment was perfect.
Raymond BExcellent service.
ARNELL JThe trucks brakes were sketch as all get out
JESSICA YThe staff were polite, quick and helpful.
Natasha K | First ImpressionsExcellent service, knowledgeable about rental equipment and storage. Made a bad moving experience with apartment complex tolerable, knowing I could rent truck for week at a flat rate plus mileage while I tried to resolve issue. Didn’t have to settle for a bad lease, I have a month to find a better place without additional cost, while my belongings are safely stored. Thank you U-Haul team for being courteous and professional.
CATHY E | First ImpressionsI had my belongings stored here for a year the staff was always friendly and helpful when I went in to pay or had questions about my unit I will most likely store my things there again if the need ever arises
Tammy W | Overall ExperienceNothing. The staff was very friendly and helpful! Wait time was very minimal! Great assets to U-haul, bonus deserved!
GINARAYE GCommunication. I was supposed to receive a call and nobody called me whatsoever. Added unnecessary stress and anxiety to my move. Would not recommend.
ALYSIA CI love the efficiency of uhaul and the price. But I think its time to upgrade the trucks. The ride was rough and feels like im driving in the 90s. Of course no need for bmw or some thing ridiculous but just bringing the car’s cabin into the 21st century is needed
TIMOTHY MGreat place to for storage
Bruce J | Overall ExperienceEveryone is so nice here and service is wonderful! I would recommend this place to everyone.
MARY GEverything was great
JOYCE GLeft yield park light hanging off & wasn’t lit up
ALICIA SStaff were friendly and helpful 10/10 would recommend
Monica TFacilities were great, but staff was slow, inattentive, or sometimes even non-existent.
Briana T | Overall ExperienceGet door stops or something to keep those heavy doors opened. I had the wind get behind D14 & it hit me so hard while trying to make a stop I bounced on my buttocks & because I have a torn meniscus in one knee, I was unable to get up. I reported this incident. Staff was helpful & pleasant.
Aquilla PHaving the truck I reserved at the location I requested. Then charge me extra milage when I had to go to another location out of my way.
Todd WReservation was messed up on move day. Both elevators broke. Tow dolly started smoking on the highway 10 mins outside of okc.
Brady CI was overcharged and then when I called to see why they really couldn’t explain and then referred me to the manager that will be coming in later on. It makes no sense to be overcharged like that my price said one thing and then I was charged extra $90. It’s ridiculous. I will not be renting from U-Haul again.
Krystal TVery friendly and outstanding customer service.
Mark PI got lucky and the truck was pretty new - hopefully more fresh trucks are coming into the fleet - makes a big difference!
John CThe girl working there acted like it was a bother for me to be there. She hooked up the trailer. It came off the hitch as I was traveling away from the location. She needs more training on trailer hook up.
Steven HKeep the same management you have there now. They were very friendly, courteous, and helpful.
Derrick BNothing the team is great, especially Mr. Cortez making reservations was really smooth and excellent and the communication is great and he explains policy very well .
STARSHA JN\A
Auriel GThe rental agents need to make sure that the information that they put on the contract is factual. I received a contract stating that the vehicle had 3/4 tank of gas when I in fact had less than 1/4 tank. I then returned it with 3/4 tank of gas and only received a $17 credit for the half tank excess gasoline. I had no way of knowing that I wouldn't use but 1/4 tank of gas. The vehicle was very fuel efficient but since I started out with so little, I filled it up, but didn't use it all. The procedure needs to be tweaked to compensate fairly.
Celois CI use this U-Haul facility because I have never had any problems with the staff or the units. They are very professional, which is a plus in my books any day.
Victoria D | Overall ExperienceHave nicer workers
Landon TNone
Lawana JFirst tone on my own, everyone was super helpful and nice, from someone in customer service, I LOVE SUPERIOR CUSTOMER SERVICE from other companies. Customer service is now-a-days a rare thing.WAY TO GO FOLKS, ima tell everyone who will listen!
Alicia JGood nib
Don PI moved out of my storage on May 9 before I owned another month. So why did they keep sending me past due notices?? I spoke with a agent and let them know I would be out that day.I had some things I needed to put in the garbage but they locked the trash can before 7:00 .Not good do better.
Felisha N | Overall ExperienceCortez is always a joy to work with. I have used this location 3 times since moving to OKC 6 months ago. This will be my go to place for all things moving/storage!
KATHERINE EExcelente
EVANAN FAll went fairly smoothly. The two young men got me through the process and on my way in good time. I appreciated both of them.
Kevin ENothing the system was down when I called earlier but my in person experience was fine.
Sylvia lService was amazing.
Phillip DThe manager (male) was excellent he was covering for the original manager.
Verdetta KWhen attempting to refill the unit, the pump stopped, but the gauge said it was only 3/4 full. Wasn't sure how to handle that situation, so we just returned the vehicle.
Derrick Sjust keep doing what you are doing.
Karen MEverything was perfect!!! Cedric helped me and he was SO GREAT!! This is the second time I’ve used this location because the first visit with Cedric was great too!
Exsa SThe young lady who set up my rental issued three access cards, one that didn't work and she did not ask for me to bring it back by the office to correct the error. Later when we tried to access, we ran into the same problem and when I called and spoke with Dorleen, she asked me to bring the card back into the office because it was probably defective. If this young lady would have given this advice when we first encountered the difficulty, if would have saved us time and inconvenience.
Celois C | First ImpressionsFriendly, helpful and close to home! Love the climate controlled storage options.
STEFANIE J | First ImpressionsThe staff was very polite and helpful. It was a pleasure meeting them.
WILLETTA M | First ImpressionsThank you to the staff for the God given help.
JOSLYN P | Overall ExperienceStaff is very responsive and professional. The facility is well kept. Prices, however, are too high!
Livington L | Overall ExperienceWonderful and helpful staff. Storage unit was very clean even after 3 years. Worked with me on payments and made sure my storage was secure. Would recommend to anyone.
ASHLEY S | Overall ExperienceSuper friendly.
SHAUNTI L | First ImpressionsStored all my belongings here for a month while waiting for my house to become available. Very clean and secure, easy to access. Will definitely use them again.
JENNIFER C | Overall ExperienceThis is my 3 return to the location, the staff all the staff have been helpful and courteous, I have witness first hand several staff offer solutions to resolve an issue; for instance, I needed vehicle storage, at the time there were zero space available, yet the manager suggested she place me on a waiting list and said " I will go through the car inventory to double check". I returned the follow week and the manager advised " zero vacancy " yet again she went beyond the call of duties and called 2 other hauls to find out if the had vehicle storage
Anita H | Overall ExperienceWould have liked a garage door but over all everything is fine
ladonna l | First ImpressionsThe staff is always nice, friendly and professional. Always willing to help.
lonitta i | First ImpressionsDorleen was amazing. She provides great customer service.
Nikeda S | Overall ExperienceI don't remember his name, sorry, but the guy who helped me was super friendly, professional and made the whole experience very pleasant in the short notice I had. Highly recommended!
SHANE D | First ImpressionsCortez is super friendly, helpful and have great customer service skills. He assisted me through the whole process and made it super easy for me!
ronek j | First ImpressionsExcellent service
Deborah D | Overall ExperienceDorleen And her staff has been Amazing from the beginning to the end of my storage contract.
Tyeyonda T | Overall ExperienceFor the Whole time I had a storage
TEISHA H | Overall ExperienceMy storage leaked all my clothes and rats have babies in my storage unit all over my clothes and my bed I have a queen size bed I lost I have clothes I lost I have pictures that I lost shoes that I lost
LaDonna K | Overall ExperienceGreat Excellent
EVELINE G | First ImpressionsI would highly recommend this storage facility to others.
Ivette F | Overall ExperienceGood Job staff !!!!!!
ernest c | Overall ExperienceThey were really good in helping me get the storage unit I needed thanks for the help and space I needed.
CAROLYN T | Overall ExperienceKeep up the good work!
Kelvon V | First ImpressionsVery impressive helping every step of the process. It went exactly as it was planned even better they gave me more time on the rental truck to get it done and I needed it.
VINCE L | First ImpressionsKeep yo the extraordinary achievements
SHAWNTA S | First ImpressionsExcellent staff tram players professional the staff is friendly I love my experience
Anita H | First ImpressionsOn that day, everyone that assisted me was very helpful, nice, understanding, professional, and I will always be grateful for them and the facility.
lonitta i | Overall ExperienceWas there for 3 years
Carol S | Overall ExperienceThe AA ting man working at this location is a tremendous asset to your company! He was professional, helpful and kind throughout the process of renting and returning our U-Haul then assisted us further with storage rental when original moving plans abruptly changed. I'm sorry I can't remember his name at the moment, it started with a C. We appreciate his help very much.
MINDY G | First Impressionseverybody had a smile and was well and what's well Behaved bless you all
kay b | Overall Experiencei love the help very family friendly god bless thank you
kay b | First ImpressionsKeep up good work
TEISHA H | Overall ExperienceThe storages are not well contained. When it rain, the storages get wet inside damaging people's property.
Kashonda R | Overall ExperienceVery helpful.
David S | First ImpressionsI have to say Cortez is one of the nicest people I’ve ever met and very helpful and professional and a people person made things very easy for me
gregory c | Overall ExperienceThey just need someone to be there just in case something happened because I paid my storage bill and they still kept a lock on my unit and I couldn't get in had to wait till the next day
TONYALE P | Overall ExperienceMy Experience was the best. I was treated like I was a family member, and they all went the extra mile to help me with my mother transferring from Chicago to OKC with all her things
shirley c | Overall ExperienceIt was rats in my unit and in my boxes now the rats are in my apartment it jumped out one of my boxes and it was dead ones in my unit also rat poop everywhere
Lakeiza B | Overall ExperienceBoth employees were very polite and helpful.
Avery C | First ImpressionsAwesome customer service
tammy b | First ImpressionsStaff is very polite, nice & most of all very helpful. Thanks U-Haul 😊.
Kimberly N | Overall ExperienceVery Nice Lady.
Eveline G | First ImpressionsUhaul is the best. I always look to them when i plan to move. I like the one on ne 36th in okc and the one on se 29th in midwest city. Both places i can rely on to help me in my situations.
Roger L | First ImpressionsThe lady that helped me was very kind. She allowed me to look at the unit before completing the transaction to confirm that it is big enough. They found something more suitable for me and got me going. Thank you!
ANTWONETTE H | First ImpressionsThe woman running the Lincoln uhaul facility on ne36th street in OKC,ok has been extremely helpful and caring we need more people like her around
Andre T | Overall ExperienceThey do everything posible to get what we need ...and even go the extra mile for us I'm very satisfied with your service thank you.
Irma S | Overall ExperienceI appreciate Al the kindness and caring ways that the employees and U-Haul associates were to me.
Breverly B | Overall ExperienceMr Cortez at the NE 36th Street location was friendly, , patient and very knowledgeable about all that I asked and needed. Great employee!
Sandra R | Overall ExperienceLove it
TRACY W | First ImpressionsStaff are friendly and helpful. They help me to rent my parking spot for my trailer.
MUHITTIN K | First ImpressionsUnit I had was damp and my items smelled like mildew
KAROLYN M | Overall ExperienceNeed better securing on storage unit real easy to break in looks like to me or put some cameras on storage units
LARRY R | First ImpressionsGreat management!
JUANITA J | First ImpressionsGood easy process to rent storage
DIANE C | First ImpressionsThe Staff at this location are always nice and friendly, all shifts.
KAREN L | Overall ExperienceVery professional Thank you
terrell b | Overall ExperienceThere were mice in the storage.
Peggy M | Overall ExperienceDorleen is awesome! She came out and helped in the cold wind to help. She is very polite, really appreciated her!
Wesley H | First ImpressionsGreat customer service!!!
Nikeda S | First ImpressionsI love it good poeople
Emily R | Overall ExperienceMy move out date was on September 12, 2021. I called on September 13, 2021and talk with a lady, at the main U-Haul Corporate office, who was suppose to have you contact me concerning my move out date. Cab you please call me at 405-204-7747. To verify that I don't owe and money for storage. Thank You.
HOPE T | Overall ExperienceI have no complaints about the service I received at the Lincoln u haul
Maxcine T | Overall ExperienceEvery one there was always friendly and helpful
SHEMIA D | Overall ExperienceThank yall for help me
Emily R | First ImpressionsVery helpful and exceptional at their job performance! 100 Stars to this location on keeping Our properties Safe And Protected!! Ty! After Using you a few times would most definately refer this place as the number one spot for safety and security on your properties!
CHRISTA H | First ImpressionsThe woman here are very very nice!
CHRISTA H | Overall ExperienceThank you for all the help that you gave me I was very stressed out and having the worst panic attacks ever and coming in and getting out as quick as I did was much appreciated
precious m | First ImpressionsThe assistant manager was so helpful and kind and went above and beyond to make my experience seamless.
KayLeigh C | Overall ExperienceVery clean and professional
Brian D | Overall ExperienceNo comments
Teresa j | Overall ExperienceThe front desk worker was very helpful
latriice w | First ImpressionsJob well done
Rodney P | Overall ExperienceThey always take great care of me. I’ve been storing my vehicle here for 11 years.
CYNTHIA D | First ImpressionsVery good!
charles h | First ImpressionsVery professional service.
Mary S | First ImpressionsVery helpful staff , place was very clean. First place I had reserved was disgusting, so glad I changed to this location
Claudia w | First ImpressionsThe staff and manager worked with me through covid-19, homeless, jobless, relocating 3x, sickness off and on. Treated me professional and like family. Communication was excellent. Made my stress level 0. After loosing so much in life I was able to keep everything.. Thank you all.
Patrica b | Overall ExperienceYour staff was friendly and courteous thank you so much for your services.
dionne m | Overall ExperienceGreat staff.
Elroy S | Overall ExperienceGreat professional service and well kept facility
BRIAN B | Overall ExperienceVery good friendly people
John T | First ImpressionsThe lady there that day was extremely helpful and swift with processing my setup information, aware that I had movers waiting outside charging by the hour. She even convinced me to get a larger unit which was just the size I needed.
STEPHANIE M | First ImpressionsMy only issue was a leak in the roof my unit that went unrepaired for over a month in the summer. I had several items ruined that were not taken care of under my insurance coverage (cumulative value was less than $100 deductible). Cookware and a pair of silk shoes rusted and molded, but it was eventually repaired.
GAYE C | Overall ExperienceThis was a excellent experience from the last tine i used this location . great staff , communicatons and courtesy.......
falesha j | First ImpressionsI was served with kindness and will recommend my family and friends to use U-Haul.
Maria B | First ImpressionsEmployees were very friendly and helpful.
ONA M | Overall ExperienceShelbie was so nice and very helpful. With Shelbie's help alone the store would rate as excellent.
Tamara S | Overall ExperienceThey did a great 👍
leo h | First ImpressionsThis was my first time using a storage facility, great experience.
Bennia J | Overall ExperienceGreat service and friendly staff!
Linda B | Overall ExperienceGood friendly people and service
Darius H | Overall ExperienceThe whole experience was hassle free.staff professional and courteous. thanks
Tara L | Overall ExperienceCustomer service was everyone's top priority, they all deserve a raise
DAVID A | Overall ExperienceThe person handling me was great and very helpful. I would rate her a 5. Also the bathroom was very clean.
Renee R | First Impressionsthank you
Jim ` | Overall ExperienceGreat place
Megan e | Overall ExperienceU ladies r so awesome thanks so much job well done.
michelle p | Overall ExperienceGreat staff great place
Terry W | Overall ExperienceDirksen was very helpful from the beginning to the end. The manager was also very detailed with providing rental information.
Latasha t | Overall ExperienceExcellent
Marcus D | Overall ExperienceKeep up the good work!
LINDA W | Overall ExperienceVery friendly staff!
Charles S | Overall ExperienceBEWARE!!! Frequent rent increases. Minimal property improvements. Call station at gates have been inoperable for several months. Former 10'x10' climate controlled storage renter of four years.
ERIC T | Overall ExperienceAs a visitor to Oklahoma City, I couldn’t ask for or expect a better experience.
David C | Overall ExperienceTruck reservation included 30 days storage in comparably sized unit, but I was given one that held less than half of the load and had to pay for a second unit. Staff was unable to comp the difference.
Gerrit D | Overall ExperienceVery good service.
Jessy r | ReservationI had a unit for over 6 years, and the rent went up about every 6 months. My unit had rats and leaked during heavy rains. The rats urinated on things and the water damaged some antique furniture. Sad.
ELIZABETH J | Overall ExperienceGreat staff, overall good experience.
KIMBERLY V | Overall ExperienceI wanted to say thank you to Shelby and her staff. The store manager Shelby went over and beyond to assist me in my relocation needs and provided excellent customer service. Thanks 🙂
patricia r | Overall ExperienceI wanted to say thank you to Shelby and her staff. The store manager Shelby went over and beyond to assist me in my relocation needs and provided excellent customer service. Thanks 🙂
patricia r | Overall ExperienceEverything in my storage was secure. Thanks
IZETTA M | Overall ExperienceReserved unit wasnt available upon arrival,after 2hrs w/computer issues was then put into a more expensive unit,was told I would receive a monthly discount for all the troubles and that wasnt honored
Kathy W | ReservationEveryone was very present i will always come to uhaul for my moving needs.
LaDonna G | Overall ExperienceShe was very helpful.
FERDINAND N | Reservation