Customer Reviews for U-Haul Moving & Storage Of Oceanside

Rating:

5.0

Easy in and out. Don't remember the names of the two gentlemen working but they were fantastic.

Rating:

5.0

Young man that ckd me in was awesome.

Rating:

5.0

Always great service and qualified people to assit me. Thank you!

Rating:

5.0

I rented out both the truck and trailer to tow my car to the shop and what can I say makes me feel like a different person and confidence in towing my car , good customer service just took 5 minutes and I was good to go can’t complain not one bit I would go here again if I have to tow my car again

Rating:

5.0

The staff was very friendly and efficient.

Rating:

2.0

When I arrived at the time of my confirmed appointment to pick up my trailer for my cross-country move the next day, I was told that they did not have a Uhaul for me. They told me I could come back 1.5 hours later and possibly pick one up if the person returned it at that time. I agreed to drive home and come back later. I then received a call from the company inquiring about my pickup because it showed that I had not picked up a uhaul yet. I explained to the man on the phone that I had gone to my pickup appointment but was turned away and told to come back later. He then told me that his computer showed that my uhaul had been sitting there the whole time and he was unsure of why they did not give it to me. I then went back and was given a uhaul. I also was told I had to buy some items at the uhaul store that I was never told about before. Overall, it was a very stressful experience, and something I did not expect to have to go through the day before I was moving across the country. Since I was told I was GUARANTEED a uhaul at my pick up time, I feel that they should have stood by that and had one for me, and if they didnt, they should have atleast called me to tell me instead of having me show up and getting turned away.

Rating:

1.0

This was a fraudulent purchase. Someone else is using my information. I never ordered this U-Haul

Rating:

1.0

We were passed off to this location without warning, which pushed our moving day back an hour due to a lack of communication and travel time. Really disappointing customer service based on the extreme price and fault of the company.

Rating:

1.0

I reserved a trailer and an Appliance Dolly for pickup. The trailer was there, but the Appliance dolly was not. Despite the fact that I had reserved it in advance, the dolly was rented out to someone else and they did not have anymore dollies on-site. I asked the clerk that was handling my rental if she could find one at another location. She said there was no way to check. I asked if she could call another location, but she couldn't be bothered. Luckily for me, the guy behind me in line heard the conversation and called another U-Haul location to see if they had one. They did! He gave me the address and I went there to pick it up. Great customer service from the customer in line behind me. Also, when I returned the trailer, the employee who checked me in on the lot told me that I would receive a receipt notification in about 5 minutes. I never got one. Several hours later, after no receiving a receipt, I checked the U-Haul website and discovered that my trailer had not been checked back in. I had to call the Oceanside U-Haul location and have someone check the lot to verify that I returned the trailer. Once they did, they checked me in and sent me a receipt. I've rented from this location many times before, but never had problems like I did today.

Rating:

5.0

Thai was professional, extremely knowledgeable and competent. My opinion: if he isn’t managing the facility, he should be…”he’s definitely a keeper “!

Rating:

5.0

Nothing you have perfect customer service and your equipment well maintained thank you.

Rating:

5.0

Hmmmm! The advertised $19.95 rate is a little misleading my total ended up being $77.95 for about 30 miles and no insurance policy, plus an extra $13.00 for gas. That said, for a small haul/move, the overall cost was still absolutely worth it! The entire process was simple I completed everything online and just picked up the keys in person no hassle at all. I’ve used this location several times and never had any issues. The customer service is friendly and professional, which makes the whole experience even smoother. Van smelled like cigarettes! Better morning drop offs was mad house 4 May 25 at 0900! Highly recommend this location!

Rating:

5.0

Adam's customer service was incredible!

Rating:

5.0

Pleasure using the Oceanside facility. Great bunch of outside workers all working together.

Rating:

3.0

Took excessive time to pick up equipment. Only 1 person at desk, only 1 person working the yard. Not a pleasant experience

Rating:

5.0

Adam was a super cool guy and provided excellent service.

Rating:

5.0

I go here over and over for temp trailer and box truck to move, organize, etc. They are awesome, helpful, kind and remember me.

Rating:

5.0

Nothing

Rating:

5.0

Thank you for explaining everything.

Rating:

5.0

Best U haul store I have used

Rating:

5.0

Returns are always quick and efficient. Appreciate it!

Rating:

5.0

staff is great super friendly and helpful! I have rented from this location 2 times and will return again if I need UHaul again!

Rating:

5.0

Fast and courteous as always. Very clean and well stocked showroom as well. Love the location and the online site is really easy to navigate for us senior citizens. Been with Uhaul since the 70's. It's an essential American institution.

Rating:

5.0

friendly courteous professional during checkout as well as return thank you!!

Rating:

5.0

This location is the BEST! Very fast, polite and friendly. In and out for drop off in less than 10’.Awesome experience!

Rating:

5.0

I always get great service at this location! That is why I am a repeat customer! This makes moving much easier! Thanks once again!

Rating:

5.0

Great customer service, friendly staff. The extended business hours is appreciated.

Rating:

5.0

Staff was super friendly, courteous, and quick! Much appreciated

Rating:

5.0

Improve lengthy check in

Rating:

5.0

I will only use this location- the absolute best service of al U Haul locations

Rating:

3.0

My boyfriend has been trying to remove my email from his uhaul account and even though people lkeep saying it's fixed, it never is. I am so very tired of getting surveys and confirmations

Rating:

4.0

I'm glad that I didn't have to use the U-Haul app. I tried that at first but the app doesn't work well. The app's system was down when I tried to use it. Also, it's got a lot of bad reviews. And, it's difficult for older people to figure out how to use apps.

Rating:

3.0

Well it's clean but maintained is another issue. The customer restroom has been out of order for weeks according to the sign. Where my storage locker is close to the restroom there is a fowl oder of urine and it's very umplesent to be around. A plumbing issue sould be delt with in a timely manner. Access, I store tools there so sometimes I Need to access early if I have a job prior to 5am. I hope this email helps serve u and can help get at least the bathroom issue resolved. If someone is moving alot of things in it is very inconvenient that they have to leave and find a rest room.

Rating:

5.0

Stellar service and a wonderful experience!

Rating:

1.0

Always a great experience. Super helpful employee.

Rating:

5.0

Great people. Nice truck

Rating:

5.0

Not a thing all is good.

Rating:

5.0

Dejar los camiones en cualquier ubicación que sea de uhaul estaría genial

Rating:

1.0

I don't expect a lot but vehicles are nasty/dirty/smelly, all of them. Notwithstanding, no where did I see mention that I needed to refuel the vehicle when it had 1/4 of a full tank when I picked up, and drove it only 20 miles. Worse, when I dropped it off, NO ONE mentioned or asked if I'd like to refill first as rental car companies used to do. The gas station is LITERALLY across the street and I could have popped over and got gas. Instead they extorted me for $30 just to PUT FUEL IN THE TRUCK and then charged per gallon on top of that. I did the reservation all through the app and no where did I see a warning about fuel. I won't rent form U-haul again. A simple courtesy when I returned the truck was all it would take but they'd rather extort for $30 plus per gallon fees.

Rating:

5.0

Nice service, no problems

Rating:

5.0

5 stars service and personal service!

Rating:

5.0

Really nice people working on this local! Congratulations

Rating:

5.0

Customer service was outstanding. The person handling my transaction was efficient, knowledgeable and personable. Made for a good experience.

Rating:

5.0

All is good

Rating:

3.0

I should have gotten a refund as I brought the van back a day early and with fewer miles.

Rating:

5.0

There was this really angry woman in the lobby when we arrived to pick up our truck. The employees behind the counter worked patiently with her and talked her through her frustrations. It was quite amazing to watch as I myself do not know if I could be as patient as them. When we left the lady was happy as they resolved her problem. Seeing this interaction made me know I was in good hands.

Rating:

5.0

All staff were very helpful and friendly. We were able to get the trailer we needed quickly and easily even though we didn't have a reservation. I interacted with about 4 different employees and they were all cheerful and made me feel important. Great job U-Haul!

Rating:

5.0

My family has used Uhaul numerous times, and this location is truly the best experience ever. It is well staffed, and they are all knowledgable. Once I was onsite, though they were all working on task each of them greeted me and genuinely seemed willing to stop what they are doing to address my needs. The interior store area is bright and clean. The lot is immaculate. And the van I rented was brand new. I was late for my pickup time, and they called to check on my well being and to keep my reservation secure. A++ rating!

Rating:

5.0

Great customer service!

Rating:

5.0

These guys were really great. will recommend for anybody.

Rating:

5.0

All the employees were very customer-focused. My reservation had several glitches, but a team worked diligently to find an alternative solution.

Rating:

1.0

Forgot a piece of our equipment. Left me on hold for 30 minutes, so I drove back to the location to get equipment and had to wait in line for longer. Not fun when you’re in the middle of moving

Rating:

5.0

Fantastic people working there!

Rating:

5.0

There was a little miscommunication when I was talking on the phone with the operator about getting a hitch. They told me I could get my own hitch and they would install it but when I talk to the actual store in Oceanside, they were going to charge me a lot more, so I had to return the hitch I bought and wait for them to order their own hitch and install it. The installation was very good quick only problem was the communication from the operator. I originally talked to thank you.

Rating:

5.0

Perfect experience. Uhaul tech made sure to walk around the truck with me just in case there was damage that I was not aware of. I felt like the staff was looking out for me, as the customer, which was refreshing. Quick drop off, very attentive, professional service!

Rating:

4.0

Uhaul.com reservation system is not reliable. I placed a reservation 1 wek in advance and upon pick up in was told that the pick up truck was not available. Thanks to the employee's effort he was able to "obtain one" shortly after but it delayed my pick up time for over an hour.

Rating:

5.0

Great staff! Quick, courteous, efficient and friendly!

Rating:

5.0

After years of using such services, I have found U-haul to do EVERYTHING EXACTLY as it should be done, and the equipment to be ready to “DO THE JOB” it was supposed to do without a hitch, throughout the job, regardless of time of day, number of miles, and/or heat or cold. It was PERFECT!!! Thank you!

Rating:

5.0

All I can do is to praise U-HAUL’s service, assistance, and endless help, regardless of their other tasks they were serving. Thanks for their constant attention to see us all receive all we needed to meet our needs!!!

Rating:

4.0

Large beastly man that was the associate who I dealt with on the afternoon of January 9 was rude and dismissive. I will avoid dealing with him as I was not treated respectively.

Rating:

5.0

wish it was 24hrs

Rating:

2.0

I lost the key during my move $350 is a ripoff to get new one

Rating:

5.0

Thank you 😊

Rating:

5.0

Excellent customer service: friendly, helpful, knowledgeable

Rating:

5.0

Everything was satisfactory.friendly staff ,secure unit .safe environment.easy check in and out

Rating:

5.0

Awesome. I've been using U-Haul for years, with city moves, state-to-state moves, and storage. Oceanside U-haul always answered my questions, and took great care of me.

Rating:

5.0

Easy sign up and move in. Like that we didn’t need to meet a person and could sign up on the web.

Rating:

1.0

Hidden charges Raised storage rate 4 days after signing up Horrible cashier Staff unfriendly

Rating:

5.0

Great staff! Very accommodating. Provided best solutions for my specific situation.

Rating:

5.0

Always good service

Rating:

5.0

Good business always the mgr she's great

Rating:

3.0

We had a great move in experience. When we went to move out the easy sliding door would not open- we had then to transfer all of our Storage items from one floor to the next floor in order to get out of the building with our items. This was very disappointing. No one was around to assist.

Rating:

5.0

I didn’t like the units. Having to haul my stuff up the ladder added a lot of work and made me not want to go there. I didn’t feel totally safe there, either. There were always a lot of homeless people going in and out. The staff was great. They were very helpful to me when I arrived.

Rating:

1.0

This was the most horrible and disappointing experience I've ever had, por communication, negative attitude, not a care for the customer, Alicia the store manager acted like a now it all, lied to both my wife and I, blamed everything on her staff, company, system etc. she's definitely the cause of poorly controlled environment in this facility, I will never use Uhaul again in the future regardless of, price, convenience, accessibility etc.

Rating:

5.0

Aside from a couple misunderstandings it was a good place and would recommend them

Rating:

5.0

Love you guys

Rating:

5.0

The staff at 802 S. Coast Hwy were amazing. They were helpful and friendly. I ran into a lot of problems trying to unload my truck. They went above and beyond the call of duty.

Rating:

5.0

General manager girl was amazing and kind. Hard workers who are always willing to help. Good people I trust.

Rating:

5.0

Lots of tweakers but thats to be expected in a storage facility. Overall good experience.

Rating:

1.0

The staff in Oceanside was the absolutely worse customer service ever!!!! I was treated rude and the manager was totally disrespectful and unprofessional. Replace staff for higher rating.

Rating:

5.0

I would definitely recommend this location to a friend ------(802 S Coast Hwy, Oceanside, CA 92054) I've used this storage facility twice in the past 3 years and never had a negative experience of any kind. The staff are friendly and helpful. I will be back again thank you!

Rating:

2.0

My full month payment was taken for 7days of usage into my billing cycle, with no prorated refund or and solution. In fact, I was denied by the staff when inquiring about it. Seems such a large company would have better business practices.

Rating:

5.0

The only problem I have is I'm a triple amputee in a wheelchair and I couldn't get in your facility at night cuz you guys have stairs there I can't get down

Rating:

3.0

They were nice enough, but said some awful opinionated stuff about some of the homeless people that lived in the area. The rates were also expensive compared to other storage facilities I’ve looked into and is part of the reason I’m no longer storing my things here

Rating:

5.0

Facility was clean and well maintained. Never saw any bugs or rodents. Convenient location and a fair monthly fee for the Oceanside area.

Rating:

4.0

Saturdays need more personnel at counter. Waited ìn line more10mins. Answer the phone for reservations keep calling and calling put on hold put on hold need more stuff on the weekends

Rating:

2.0

I had a problem with getting in and out after hours for some odd reason I cleaned up the restroom when I first got there I have barely been here for not even 2 weeks and they're giving me a hassle it seems like they just having a bad day but it's okay maybe we need to work on our customer service remember the customers always right and they should always they're not helping hand no matter what that's my opinion but we need to work on our social skills anyways have a good day exploding heart to the world

Rating:

5.0

The only reason why I closed my storage was because I needed a bigger (taller) storage unit. Locker size was not tall enough.

Rating:

5.0

Alicia couldn’t have been kinder and more professional. Part of the reason we choose uhaul was because of her. The container we received was clean and ready for easy access.

Rating:

5.0

Wonderful customer service.

Rating:

5.0

Very efficient, I'm satisfied thanks.

Rating:

5.0

Excellent service

Rating:

3.0

The unit was good. The stairs used to access 2nd level units are too long to steer around the corners, you have to drag them around the corners. Also, the 2nd level units had chicken wire as a ceiling which was weird to me. I feel like if someone wanted to, they could’ve fished things out of my unit undetected if they were motivated to do it. When initially purchasing the unit, I was told I couldn’t pre-pay for the 6-ish months that I planned to rent for but upon downloading the U-Haul app it became apparent that I could prepay for the upcoming months.

Rating:

5.0

Thanks for all your help and support

Rating:

5.0

Great location, well maintained facility, friendly and professional customer service. Loved everything about my experience except for the price. Would have kept the storage if I could fit the fees into my budget. Inflation is a bit…difficult to keep up with. lol. Thanks to your whole team for the great service and the friendly smiles.

Rating:

5.0

Amazing staff and service

Rating:

5.0

very convenient to have move your stuff right where you rented a van to the storage. Alicia the manager of the facility was very helpful and kind kudus. overall, it was a great experience. wouldn't mind using uhaul again on my next move.

Rating:

5.0

All staff are great went above and beyond to help me

Rating:

5.0

Both staff members went above and beyond to help get what I needed.very professional and well oriented

Rating:

5.0

Very easy to use and access!

Rating:

5.0

Front desk people did a great job

Rating:

5.0

Alissa was wonderful in her professional manner and knowledge, she went that "extra mile" to make sure everything was to my complete satisfaction.

Rating:

5.0

Yall are the best. I would loose my debit card and forget to update the auto pay and this facility would always give me reminders and normally not charge late fees. I actually forgot to pay for a few months because I was out at sea and they let me pay when I got back. Great customer service and just an over all great experience at oceanside uhaul. I would recomend 10 out of 10.

Rating:

5.0

Ty and Alicia are awesome really good people friendly and helpful great experience 👍

Rating:

1.0

The worker Robert needs to be fired. I was given a storage by another worker, which all went smoothly, then I asked to pay the following month as well, and was paying cash. When the worker helping contacted Robert, he came into the store, and showed his true colours. He made me very uncomfortable, and angry! He needs to be fired!!

Rating:

5.0

The staff at this facility is truly a great group of people.

Rating:

5.0

Great storage facility in Oceanside. Friendly staff and clean organized storage lockers. Thanks!

Rating:

5.0

All the staff at this location were very helpful and friendly.

Rating:

5.0

The manager and employee at this location on the day of my check out were busy with calls and people in front of them and they handled the pressure with ease . They probably did the work of 5 people . Coming from the Hospitality industry they were on point . It was the evening shift the day of my checkout and it was a latina woman and a male manager . The people employees made the difference . This location will be highly recommended because of them .

Rating:

5.0

Thank you Robert for the help from the minute I stepped out of my vehicle, you made the move in experience, fast, and easy. thanks again!

Rating:

4.0

Not enough staff. Long lines were a problem But otherwise good experience

Rating:

5.0

Thanks

Rating:

5.0

Besides being beautiful, the young lady working on Sunday was and is always helpful. She held it together even tho there was a line out the door. She is special

Rating:

2.0

I emailed asking for my access code and never heard back. We showed up trying to get into the unit but we couldn’t...

Rating:

4.0

Very friendly

Rating:

5.0

The Oceanside storage facility is immaculate and the staff were extremely helpful and professional.

Rating:

5.0

The staff was very helpful. They made this a nice experience.

Rating:

5.0

Guys were totally helpful. Got to drop my trailer there also instead of hauling it to Claremont. Thanks Uhaul PCH

Rating:

5.0

The staff was excellent and very helpful, patience, and kind throughout my moving process. Exceptional SERVICE!

Rating:

5.0

Great experience. Made moving really easy

Rating:

5.0

The Oceanside facility was wonderful to utilize and has been more than informative and helpful with all of the services we desired!!!

Rating:

5.0

Everything from customer service on the phone to picking up and dropping off and storage process is exceptional. Great job!!

Rating:

5.0

Shout out to Elysia. U-Haul is lucky to have you!

Rating:

4.0

Easy move in.

Rating:

5.0

Amazing staff. Would recommend this location to anyone.

Rating:

5.0

Only one size available, but they did try and help me. It seems from my first contact with U-Haul I was given the wrong storage reservation

Rating:

1.0

A uhaul rep per phone said I wasn’t to be charged extra. Upon drop off I was met by GM whom immediately was stand offish & brash & per a phone call charged me $154 saying I dropped off incorrectly.

Rating:

5.0

I did not actually go to this storage facility, since we live in San Diego, but Bree who delivered the U-box was very professional and friendly, she did a great job!

Rating:

1.0

The first day there was a problem up to the last day there and after that. These lying and dishonest F**kers still charging rent and I have move out. Still waiting for my account to be credited.

Rating:

5.0

No comment.

Rating:

5.0

U haul is the best staff is friendly.

Rating:

5.0

thank you for being SO friendly and helpful!

Rating:

2.0

If you change the location of the truck.. YOU SHOULD CALL. There were no pads and no Dolly'S, even though I ordered them!! And the truck was far from a comfort ride.

Rating:

1.0

Customer service via UHAUL -800-go-uhaul was absolutely atrocious. No one at uhaul takes responsibility of the 'u-box' segment. Many lost hours on the phone. Oceanside store was very helpful.

Rating:

4.0

Ryan made things easy!