Had a great experience with this U-Haul location. Margo was so friendly and helpful! She answered all of my questions and was happy to help. She thoroughly explained the rental process for the U-Haul truck and I was able to pick it up and drop it off with ease. She also ensured the truck was up to standards before I left the lot with it.
Alexa H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage Of Quail Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more employees
KARLA WThis location is well staffed everybody’s friendly helpful. I was in and out both times. I appreciate that five stars.
TONY Mgreat drop-off, treated terrific by customer rep
Tony EZad was great to deal with, polite and quick service.
DON HMy contact with everyone was very helpful.
KATHRYN F | Overall ExperienceVery helpful staff
Jeffrey SThe attendants were friendly and helpful.
WILLIAM SNot only did they do everything right and efficiently they had the best attitude about their job. From the manager who was stacking boxes to the people working outside checking in equipment.
JIMMY SMargot was terrific!
DANIEL NWhole team was wonderful. Going to miss their excellent service 😢
MARY BEverything was what I expected, I have used this location many times
STEVEN BThe staff was very helpful and went out of their way to provide what we needed and at the perfect time.
ANNE BThe mgr Candice and her crew are Awesome!!
Mary B | Overall ExperienceWhen u dropped the van off the uhaul app kept having glitches and freezing up and wouldn’t work. I went inside for help and the guy wouldn’t even greet me or help me. Customer service was horrible!! Thank goodness a guy out in the garage seen me and helped.
Summer GFriendly and helpful staff
KEITH RCandace was awesome, engaging, pleasant, knowledgeable, and professional. I was in the store a few days before picking up the rental truck for boxes and at which time Candace helped me, too, and I received the same excellent service. It's obvious she enjoys her job!
Jerry WWould never recommend UHaul. Ridiculous cost for 1 day use. Even added cost for 50 miles over a limit I didn't know existed. Snuck in a dolly charge.
James GCarol and the other staff were always very helpful over the years. It was a pleasure doing business with the Quail Springs facility. Tracy Williams
Tracy W | Overall ExperienceCustomer service was good. The truck was not running the best. The truck had a check engine light and when I filled the truck up it was leaking gas. The transmission also was not shifting the best. The truck was clean other than those issues.
CAYDEN CThere isn't much to improve on, Candace and her team were great, was in and out super quick when renting and dropping off the truck.. don't care how far out of the way this location is but whenever I need a U-Haul this is the only location I'll use, keep up the great customer experience
BJ AGreat customer service
SHERYL MMobile check in wasn’t very easy. Started on my mobile but had to finish inside with a clerk. Outdated system
Dylan BIf customer is- going to be an hour or two over their time, break it down by per hour for the additional charge/
Michelle MEven thug suffering through a terrible wind storm, employees persevered through power outages to get me my rental..
DAVID SThis was a bad experience that went to excellent. A Rep with the name Majority? was not the ideal person that I would like to assist me due to her unprofessional approach, with signs of irritability or restlessness, she wanted to bicker with me over my request for an option to pay in cash when I returned the vehicle. At that point I was willing to give up my rental at this location, however Candace was in reach and I asked could I finish the transaction with her, she accepted as Majority made a comment as I expressed I would like to rent however would like to be treated like a customer with choices as it was indicated as such on the website (Majority made a disgruntled comment). I completed the rental with Candace and the rest of my experience was top .
DEBRA GKeep the employees doing what they are doing, great staff!
BRANDON Mthe staff was great!!
DESTINY RThe vehicle could use maintenance. Steering wheel had to be angled 45 degrees to right in order to drive straight. Every staff member I encountered was professional and courteous
PHILLIP ECandice was very helpful and proficient
WILLIAM MThe manager was rude and disrespectful
Sirnell R | Overall ExperienceMargot was so pleasant and helpful. Thank you so much for your help?!
NICKELAS GEverything was amazing from the customer service standpoint. Outstanding staff. Literally everybody who worked was courteous and above and beyond.
ERIK SI was charged $47.00 extra after I had to deal with the other bs this is uncalled for not to mention I brought it back with more fuel than I picked it up with 3 times the amount.
Kyle FThe staff was friendly and extremely helpful. We were very pleased with our experience.
Erin C | Overall ExperienceThe manager was delightful! She is very positive and professional.
TAMORAH WThere was a lady in OKC that helped us complete the trailer hookup, inspection and actually even went so far as to not just tell us what adapter and hitch we needed - she went back inside and got it for us and checked us out on the phone - in the freezing rain! I am so sad that I cannot remember her name. Both ladies were very, very exceptionally helpful and friendly. Great experience all the way around!!!
ANTHONY MGreat Staff
CHRISTOPHER SVery nice Staff was great to work with.
MARK Z | Overall ExperienceOverall, did an excellent jab. Only minor issue was tire pressure warning light illuminated within 5 miles of use.
ALLAN MNothing, Outstanding customer service from start to finish, very professional service.
RICHARD SIt's not too many friendly people BUT this staff is Excellent thanks so much
ALMA M | First ImpressionsThis U- Haul location is easy to access and has friendly staff. One went as far as to assist me on two different occasions. They returned the cart for me and another time someone helped me load a heavy box into my vehicle.
Sylvia R | Overall ExperienceEverything was great
SYBIL NQuick and easy return!
Christopher GVery nice people
FRANCISCO Gi believe trevor was the guy who got me set up and he was very helpful, as was the other guy on that shift. the guy who checked me back in afterwards was very friendly as well. excellent staff and service.
DAVID HThe bestt
LAWRENCE B | Overall ExperienceGreat location. Staff was very friendly
JOHN HUpon returning my rented truck I was greeted by a very professional agent at the return check-in station. The process was very efficient and well organized. Thanks for a stress-free drop off.
FREDERICK HAbsolutely yes to everything that the manager oversees is tops. I never had an unpleasant experience at this location. I am so impressed by everything that they offer including the area where if you are in need of used boxes, you are encouraged to donate or pick up.
Sylvia R | Overall ExperienceI showed up requiring a last minute rental and they got me squared away AND replaced the first van i got with a bigger one all before closing. extremely polite and professional, 10/10 would recommend
JOSHUA WI’m extremely disappointed in Uhauls’ technology. You advise using mobile app and register to avoid the counter. I took about 20 mins on the mobile app uploading photos: drivers license, picture of my face, filled out questionnaire, in hopes to make this easy. The front desk STILL needed all of the information as if I never did anything. Between them and my time spend/wasted on the mobile app, that’s an hour wasted! You have a major disconnect between your technologies
Fredrick CThe experience renting at this location was wonderful. All the staff were very friendly and helpful. The equipment was well maintained and I ha d no problems. My return was easy and I was on my way home quickly. Thank you team, you all rock!!!
VERNELL DExcellent experience. I'll rent here again.
RANDALL KCandice, the general manager, was incredibly friendly and helpful. This was my first time renting a truck and storage unit. She went over everything with me and literally walked me through the storage unit security process and showed me to my unit. I was pleasantly surprised at how easy the whole rental process was and how considerate the staff was.
ESTHER CWell maintained lot, very friendly people and I was out in 5 minutes. Wonderful place.
NEIL PJust keep as is.
PHILLIP SWe were there a year and a half and it was a wonderful experience.
WILLIAM D | Overall ExperienceTimes when went into the store/office employees could of cared less that they had a customer to help. All employees were on their personal cell phones and I had to ask twice for someone to help me. Employees acted as if over worked, but I was the only customer in the store and the phone was ringing and ringing. One of the times that I went into the office/store it was 7:30am and they had just opened, and both employees that were there were sitting on stacks of boxes looking at their cell phones. And I had to ask one of them to help me. Needless to say I moved out that day. Terrible service.
TAMARA T | Overall ExperienceStore manager Candace helped us very good..
Tierra F | First ImpressionsWe had two units with this storage place and was so happy with it one was for all the decor for our wedding and the other was house stuff while we were getting our house ready to sale . They were so easy to work with and helpful with anything questions we had. Also just had two rent some trucks for moving and that was so easy also.
ROBERT M | Overall ExperienceEveryone one nice to me I will tell everyone about the U haul business place
ALMA M | First ImpressionsKiara, was very helpful went above an.
KRISTIN EI rented a truck on December 28th around 1pm and was charged $140.19. Despite asking the lady at the office before I picked up the vehicle, they loaned me a vehicle with poor brakes and I had to drive with great fear and stress. The return date was 6:30pm. However, I was very upset to discover that my card was charged an additional $132.73 even though they said that if I could not return the vehicle before 7pm, which is their closing time, I could return it the next morning at 9am (without a charge).
SEYID SCandice is really amazing. She works so hard, she is so energetic, helpful and has a great attitude. She even helped me with my last load. She is a rock star!!
Howard E | Overall ExperienceThr employees all of them that 9 came in contact with was friendly, helpful, honest and provided an atmosphere that was welcoming. I will recommend to anyone who needs the services you provide.
KIM M | First ImpressionsMy OKC U-Haul family are professional and friendly I'm so thankful
Jamilla P | Overall ExperienceI appreciate the whole staff up there always available when needed
TYREICE M | Overall ExperienceA little pricey but overall a great experience. Would rent from here again.
Hilda B | Overall ExperienceKiarah was exceptionally helpful, polite and professional. In this day and age, I feel like she should be recognized.
Phillip E | First ImpressionsHad a great experience
MORRISON B | Overall ExperienceVery helpful and friendly staff
judy k | Overall ExperienceFast and Easy
RALPH M | First ImpressionsGreat service at the 712 West Memorial Rd Oklahoma City location.
BRIAN S | First ImpressionsAll the staff were very professional from the U-Haul storage rental to vehicle rentals. The facility was clean as well. Great people. I would recommend them to anyone.
Theodore M | Overall ExperienceWe put in the unit when we moved. I rented a truck twice. Good price
mark g | Overall ExperienceFriendly service.
sharon m | Overall ExperienceThe employees are 10/10!! Super friendly and helpful.
Amanda R | First ImpressionsGreat helpful people at quail springs. Staff was always friendly and professional. Always dressed properly.
BRYAN C | Overall ExperienceThe facility was extremely dirty, as well as overrun with bugs- both dead and alive. There were dead bugs all over the floors in the hall, which hadn’t been cleaned or swept. Inside the storage unit, there were many bugs actively crawling on my tubs. This location could use some maintenance. Also, we couldn’t get the 24 hour access to work despite typing in my code on multiple attempts. I also noted several others there as well that we’re having the same issue.
Fiona F | Overall ExperienceVery friendly and helpful staff.
VOICES S | Overall ExperienceThe customer service representative was amazing and helpful
Theodore M | First ImpressionsIt was extremely hot yesterday when moving in. I wish the air conditioning in the building where the units are located on the first floor was as strong as it is in the main customer service office area. It felt like a sauna in the building where my unit was located. I almost passed out several times.
LATOSHA H | First ImpressionsGot a bigger unit for less at public storage. Gave you the opportunity to price match. Too bad.
george k | Overall ExperienceWhen I first got there to check into my unit no one walked with me to make sure it was up to par. After realizing it looked like someone had tried to use a crow bar to get into my unit I had to ask them to change the locking mechanism. Even the employee who helped me was shocked no one walked with me to my unit to make sure it was good to go. There were always bugs in the hallway and it was supposed to be climate controlled but it was always incredibly hot inside. The employees were friendly for the most part and I appreciate the easy checkout.
maria r | Overall ExperienceI enjoyed the auto-draft option for my monthly storage bill. Employees were always great. Loved how safe and well-lit everything was and that the temperature of the storage units were always nice. Thank you!!
Haley S | Overall Experiencevery patient
Barbra R | First ImpressionsTruck & storage rental were very pleasant & easy with these employees.
Terri B | First ImpressionsNo one ever told us to enter a code when coming after hours so the alarms went off. I have no idea what my code is. When i swiped my access card, it kept saying denied. Can someone reach out to me with what my code should be?
allyson c | First ImpressionsAwesome. Love the map, love the wallet, etc…
Sylvia R | Online Move InThe staff was always nice and helpful. The facility was clean. After being in storage for a few years, my belongings were still in good shape. I liked receiving the emails to inform me of the electronic payments received each month. Overall, my experience was excellent. If I need a storage facility in the future, I will use U-Haul.
Melony C | Overall ExperienceEverything about our experience was great! Staff was always friendly and helpful!
Jennifer S | Overall ExperienceGood people, nice place , fast service
THOMAS B | Overall ExperienceI really enjoy this U-haul Storage facility. I enjoy the feeling of protection I get from the climate controlled, security monitored, professional setting.
PENNY E | First ImpressionsGreat staff -- very friendly and courteous -- I'd do business with this team anytime!!
LAWRENCE L | Overall ExperienceMy 24 hour access code doesn’t work, so I couldn’t have access to the building.
Fiona F | Online Move InMy experience is always an adventure at the location on Memorial it is the only location I will rent my U-Hauls from the manager Candice is the best manager around she takes care of her customers and she is very good with her crew that works for her she and her crew are top-notch she goes above and beyond the Call of Duty she is just recently taking the position of management and Margo is below her I believe or Margo is manager as well and her and Margo make quite a team I am grateful for all the help that they give me and all the things that they do for that store to make it the best experience when things are already stressful thank you for everything that you guys do for me I wouldn't rent anywhere else
Rebecca S | Overall ExperienceGreat experience… All good and the staff is great.
patrick b | Overall ExperienceStaff was so nice & helpful
temilade a | First ImpressionsGreat service
brandi h | First ImpressionsYour staff is very professional, all of them
MORRISON B | First ImpressionsVery friendly staff. The manager was super helpful. 10/10 recommend
alex j | Overall ExperienceI had my rental for 11 years. Never had any issues or problems with anything or anyone. Thanks
DONALD E | Overall ExperienceRYAN IS ALWAYS PROFESSIONAL AND GREAT
Dana B | First ImpressionsLove this facility!! I’ll always choose quail springs over any other location! Staff is very friendly and makes sure all needs are met!
Kiarah M | Overall ExperienceI really appreciate the service and everyone always willing to work with you and when you were not able to pay on time…they still worked with you and I really appreciate it.
Melissa S | Overall ExperienceThe BEST!
Amanda M | Overall ExperienceMy issue was never resolved….no one was helpful and the staff acted like I was wrong for wanting my account fixed.
diana w | First ImpressionsThe employees were very friendly and helpful! She got me all set up and ready to go, even took me to my unit and showed me around the facility.
Maness D | First ImpressionsI have used Uhaul in the past and this time I had been with you all for nearly a year. I really needed a storage facility since we are having a difficult time. I had 2 units with you and moved my things out of the smaller unit into the larger one at the end of November, to save money. Prior to my payment date, I called in to ask for the grace period because I was not able to pay by the due date. I was given the advice to turn off auto pay and make my payment as planned which would be about a week late so I understood there would be a late fee. Unfortunately, I was locked out of my storage after being only 1 day late but this wasn't the worse part. I was embarrassed by your company calling my contacts listed and telling them that I have an overdue balance. It was simply too soon to treat me like a person who doesn't pay their bills! I borrowed money and paid my bill to you and immediately moved to another storage company. This is very unfortunate and I won't recommend u-haul to anyone!
YOLANDA U | Overall ExperienceGreat team at UHAUL!!!
VICKI C | Overall ExperienceOutstanding staff and the facilities were clean every time. I will always recommend UHaul to my friends. Jill Joseph
jill j | Overall ExperienceI will only do business and love doing business at the location on Memorial starting with Ryan and Candice they are both great team leaders very friendly very outgoing and go out of their way to help you I am very grateful for the rest of their staff they are friendly funny and they make the atmosphere very enjoyable there is also another manager that’s there and I cannot call her name right now Margo I believe and then there’s Carol I just don’t want to leave any other crew out because they all deserve recognition for their professionalism in there excellent customer service they go above and beyond the call of duty thank you for everything you guys do for me I may not say it but I will certainly let It known anybody ever needs to rent a U-Haul they will be referred by mean to you merry Christmas to you and your crew
Rebecca S | First ImpressionsI have been using U-Haul for my moving and storage needs for many needs and have a good service always.
david d | Overall ExperienceLove Candice!
Yvonne R | Overall ExperienceRyan and his whole team were always so nice and helpful!! We rented a unit for three years and a second for a month. I enjoyed going in and seeing everyone!
Kim I | Overall ExperienceGreat staff!
AZORE E | Overall Experiencethe individuals that was working where nice and helpful
Linsey D | First ImpressionsFrom the day I arrived in Oklahoma and had to unload my life out of a UHaul up until I got settled in to my new home, the staff were helpful and accommodating throughout. Thank you for making this big move so much easier!
MEGAN B | Overall ExperienceFriendly, kind and courteous staff, easy to work with and will use again in the future
david d | First ImpressionsI forgot the lady's name that helped me. However she was excellent.
OTIS J | First ImpressionsThe staff and facility was perfect
James S | Online Move InI was charged more than expected
Steven O | First ImpressionsRyan Gibson General manager At the memorial store is the only store that I enjoy doing business He always makes sure all my needs are met his team members are amazing The atmosphere in that place is always fun and enjoyable And I will always continue to take my business there It's It's very nice to find a place and people who treat every customer with respect and friendliness. Especially in a stressful time of moving or traveling, and that Starts with good management thank you Ryan an Ryan's team
Rebecca S | First ImpressionsEveryone is amazing I’ve used y’all a few time at this location and I love it would definitely recommend it to anybody
honeycomb m | Overall ExperienceGreat experience
BRIAN J | Overall ExperienceExcellent/Cleaned will rent again please get some lighting inside the units for ppl like me who come afterhours. Love the 24hr access to my storage
Romesha F | Overall ExperienceThe access codes never seem to work, they change their hours continuously and indoor units do not have a 24 hours access but the outdoor ones do(which makes no since) and if you need to get into the indoor ones you better get their 20 mins before 10pm or you won’t be getting in because access codes completely stop working 20 mins before 10pm which is when the doors for indoor units closes. Indoor top and bottom floors DO NOT have security cameras, worker have no idea what their doing and most of the time if you have questions those questions have many different answers because each worker has their own answer and have no idea what’s up or down. Those are my only issues.
Shelby G | Online Move InCarol went above and beyond she was so amazing her customer service is beyond amazing thank you so much
Kimberly W | Overall ExperienceGreat Customer Service
Shelley W | First ImpressionsThe U-Haul temperature controlled facility was very hiot and in the hallways and was extremely hot in the actual storage facility. The staff could not find the extra key that I had left at the facility. They performed a cursory search for my key, pulling g out plastic boxes, rifling through them haphazardly, not caring in tge slightest if the located it. The staff was lethargic, and clearly did not want to exert any effort to locate my key.
leslie W | Overall ExperienceNot climate controlled at all
Madison F | Overall ExperienceThe staff was friendly. The place was clean and the carts they provided were in good condition.
Jonathon M | Overall ExperienceCandace was awesome - professional and efficient
Stephen B | Online Move InNever had any issues or problems renting equipment or with my storage unit. Customer service was great and their was always someone available to assist me.
DANIEL B | Overall ExperienceStaff of this facility is top notch
LEE S | Overall ExperienceGreat safe storage! Staff and manager were always helpful, courteous and friendly.
Jean A | Overall Experiencewas a little frustrated I had been in a couple weeks ago to reserve a 10x 15 and a 10 x10 . I had called the 1800 number to verify my order and see if I could start loading a day early , They said it was available no problem. when I got to the shop on Saturday I was told no 10 x15 were available. ended up renting two 10 x 10's and then needed to add a 5 x 10. I ended up unloading on Sunday. The people in the office did a great job
karen B | First ImpressionsRyan you and your staff were extremely helpful, friendly and very easy to work with when I engaged with them. I appreciate everything you and your did for me during this long period time. Thank you and I will always promote UHAUL to my friends and family.
Spencer S | Overall ExperienceClean, safe, friendly staff, convenient location, nice staff. Rayan is especially very helpful!
Sufoung L | Overall ExperienceThank you
Alice S | Overall ExperienceGreat service.
CASEY W | Overall ExperienceThank you!
JARROD H | Overall ExperienceMrs Carol and Margo are the best and friendliest customer service agents that I have met in a long time great and professional.
Teresa T | Overall ExperienceThe prices are significantly higher than other facilities. This is why we are leaving the unit we get is larger for less monthly payment
Melissa R | Overall ExperienceStaff was very helpful!
Ralph D | Overall ExperienceEverything was excellent except for the tendency for the development of mold on objects in storage
marilyn m | Overall ExperienceVery helpful b always working with payments paid mostly not on time?
Lakeisha D | Overall ExperienceRyan and Candice took care of everything in a friendly, professional manner. I was always greeted when I entered the facility. I would highly recommend this Uhaul Center at Quail Springs! Thank you everyone for a great experience!
JOHN G | Overall ExperienceWhenever I needed help (I am 83, 5’ tall, and weigh about 110) there was always an employee willing to help me. Great management!
Billie W | Overall ExperienceBest you how I've been to.
Michael T | Overall ExperienceI always have a good experience with this U-Haul
norma j | First ImpressionsWe had an outside unit, no key needed for entry. It was not well lit but did have cameras. Left 2 days into new month and no refund.
Maria C | Overall ExperienceThank you to all the Staff very helpful, patient and very courteous.
SALAETHIEL W | Overall ExperienceEveryone are nice.
PENPRAPHA W | Overall ExperienceCandice has been rude in person, good thing for her I didn’t really say what I wanted to say. Who tells a customer their policy is to much to read & they not going through it. I asked to point out something that she said was in the policy.
amber w | Overall ExperienceNo problems, inside storage is great.
DONNIE J | Overall ExperienceNone
BRYAN C | First ImpressionsI wouldn't choose any other moving related business except Uhaul!!! Thank you for always making things better for the people!!!
shamettra m | First ImpressionsI had actually reserved another storage building at space cube just right down the road on Santa Fe. Upon arriving there I was given horrible customer service and told about administrative fee And a I need insurance fee then a lock fee and wouldn’t you know it they hit me for a fee fee and so I decided to leave and I am very happy that I did! From the minute I walked into the door it was such a pleasure working with I believe her name was Candice Hernandez. She is a great asset to your company and deserves a pat on the back for showing me excellent customer service and also in the process joking with the coworkers showing them how it’s done. I usually use the Broadway location but after the service I got yesterday I will use the memorial from now on thank you Candice I appreciate your help. The loading dock was also nice and clean with carts to use and made the unload a lot easier
Jonathan B | First ImpressionsEvery employee I worked with was professional, efficient, and personable. They made the whole experience much more enjoyable! I would highly recommend this location.
Thomas O | Overall ExperienceEveryone was so kind and helpful.
Michael M | First ImpressionsMy only complaint was the wait time in the lobby and no where to stand in line.
Andrea Y | First ImpressionsGreat staff and service!
JULIAN P | Overall ExperienceThe staff was very friendly and helpful!
Mitch P | Overall ExperienceThe staff at the store that I used for were awesome they were polite and blind friendly also they offered lots of usable tips
Charles G | First ImpressionsTruck we reserved not available and storage had to argue with staff to get complimentary month that you advertised. Additional promises made by staff had to fight for with other staff
thomas h | First ImpressionsEveryone was so nice and professional my experience was well worth returning
Teresa T | First ImpressionsStaff went above and beyond. After I moved items out, I still had a little bit of trash left to remove. Instead of me having to drive an hour to remove it, Carol and team took it upon themselves and threw trash away. Carol is amazing!
Daniel M | Overall ExperiencePerfect
David W | Online Move InCustomer Service @U Haul Supercenter @ QUAIL SPRINGS on Memorial Rd in Oklahoma City was SUPERB! I had need for a U Haul Cargo Can for what I thought would be 3-days. But, turns out I needed it longer. When I called U HAUL by phone to request contract extension they were very helpful, patient, attento and responsive to my needs. I would recommend U HAUL to family and friends.
Beverly r | First ImpressionsI called while on the road from Arkansas and I was told I had an outdoor unit . When I arrived I was told their were no units outdoor and I had to get one on the inside , which I didn’t want because that was more moving around for my husband . Ok I got the unit and went inside there was a lock already inside , so I kindly went to the front desk to return the one I purchased one lady told me I could . I stood in the long line to only be told I couldn’t and the lock didn’t belong to me ( she was very rude. ) ok I gave the lock back , I proceeded to my unit where another worker told me they had unit outside for the size I wanted . At the end of this all I was frustrated , irritated and tired . I most def won’t use this place again .
NATISHA J | First ImpressionsExtremely helpful staff. Made trip finish very smooth even under the conditions of the bad weather. 👌👌👌
Michael P | First ImpressionsExtremely helpful!
Billie W | First ImpressionsAmazing staff! So nice and clean! Staff went above and beyond for customers!
jorja s | Overall ExperienceGreat communication and reminders for rental fees
cartelyou e | Overall ExperienceI did have bad experience with your call center who didn't have my reservation setup and got my personal info on my debt card this has me very upset!
Floyd W | First ImpressionsEveryone was always helpful and knowledgeable about my needs and wants. Will be back when I need your service.
bobby w | Overall ExperienceRyan and his team are top notch. They always took care of anything I needed.
Austin V | Overall ExperienceGreat ladies in the office, big help
amber w | First ImpressionsGreat customer service. Staff is veer friendly. Definitely recommend!
Tori C | Overall ExperienceCarol took time to show me my new space and to demonstrate how to activate and deactivate the alarm on my unit. Very friendly staff, a pleasure to work with.
Tim M | First ImpressionsThey were very helpful and professional
Samantha B | First ImpressionsNice Crew
Eveline G | First ImpressionsI used this facility for over seven years. Fantastic customer service. I would give this a five-star rating if my unit had been accessible after hours.
ANDREA R | Overall ExperienceEveryone is always nice never had any problems
Honeycomb M | Overall ExperienceVery nice facility. Friendly and helpful staff. Seems secure and was very clean.
Mark P | First ImpressionsEverything went fine, she took the time to give me an excellent orientation to facility, checked card access, etc. it was nice having a “refresher orientation” as a return customer. I have rented storage from this location several times in past 20 years and never disappointed.
DONNIE J | First ImpressionsIncredibly good experience at this location. Staff was helpful and quick. A year well spent!
lyiam g | Overall ExperienceIt does need more parking. So hard sometimes to get to my storage
Jeff P | Overall ExperienceOnly bad thing is phone number listed is corporate and you can’t talk to on site person. UHaul doesn’t know true open storage units, I reserved 4 other sites before and they were full. When your 400miles away and UHaul recommends a storage unit and you get there and its full and have drive loaded all over town to find open storage is very bad.
BRENT S | First ImpressionsThe movers you recommended in Tulsa did not show up on time, over charged and were destructive.
Kimberly T | Overall ExperienceGreat
paul w | First ImpressionsA bit pricey but overall excellent
DAVID S | First ImpressionsThis U-haul Moving & Storage of Quail Springs has a manager, Ryan Gibson. who is patient, expert knowledge, kindness, vast experience which he conveys to his staff. This reflects to any customer who enters this facility. I have had to store my entire household for a number of years and service has Always been Excellent. I appreciate old and new staff members for attention to detail. Leadership begins w management and flows to the members of staff. Old staff has moved to upper level positions upon other locations w in Oklahoma City. Thanks Ryan for caring as though I were a member of your U-haul family. I will miss you all. Blessings to all of you. Terri
TERRI S | Overall ExperienceAlways had great customer service
Melissa R | First ImpressionsWhen I opened the storage contract on 3/1/21 I PAID for the month of March or you would not have allowed me to put my things in your unit. Then I received 20 calls to pay my bill & I talked to everyone to try to fix it. NOW, I close my account on 8/30/21 & sure enough you charge me for September. I can’t get ahold of anyone and the manager who sent this survey is the one who sent the payment notice!!! I need the Quail Springs people to refund my money & fix it so it doesn’t happen again!!!! NOW!!!!!
Michelle L | Overall ExperienceRyan runs a good team
DANA B | Overall ExperienceRyan was extremely helpful and accommodating.
Randy P | Overall ExperienceStaff was absolutely amazing. They were friendly and very helpful.
Kimberlyn W | First ImpressionsExceptional service! Friendly staff
kim s | Overall ExperienceOverall my experience was great but there are two more logistical things I feel need attention, both in the loading dock area. First one is that the edge of the dock is rough and warn with missing splintered wood and bolts sticking out. This could cause harm to vehicles but for myself it meant snagged jeans and a bruise. Secondly the trailers are parked so close to the dock at times it’s hard to access it.
Brenda P | Overall ExperienceExcellent customer service experience! Jill Redo-Joseph
jill j | First ImpressionsTha Staff was very helpful and professional. I was assisted with Customer Service by Kyla B. Kyla was very professional, she explained everything to me from rental to storage. I totally appreciate Good Professional Service and Kyla presented that very well. The whole Staff that assisted me with my questions from the inside to the outside was Awesome as well! Thank you, Uhaul Team at 721 Memorial Rd, OKC. Glenda W.
GLENDA W | First ImpressionsThought I was getting an outside unit. Nope inside. Asked for one close to the elevator as both my husband and i are handicapped. NOPE. All the way to the end of a HUGE LONG hallway. Was not happy. Thankfully my apartment supplies extra storage and its right outside my door.
Nicole H | Overall ExperienceThe climate control area was too hot (85 degrees) for the items that I was storing and my unit was right in front of a glass window that faces West. There were also a lot of dead insects on the floor in front of my unit and inside my unit.
Travis N | Overall ExperienceNot enough help in the morning
ray s | First ImpressionsEveryone was friendly, helpful and efficient. Very impressed.
Elizabeth G | First ImpressionsHard working group working there!!
SHERRI C | Overall ExperienceWe dropped off storage items before 10 and access to the storage facility doors were a little confusing. We started to move items in after finally gaining access. We accidentally let the doors close and it was a little after 10pm and when I swiped my access card to get back in the display said something like it was after hours and access denied! I thought it was supposed to be 24hr access? Maybe I’m wrong? Just wanted to let you know.. other than that the place is nice and the equipment is in good shape and the people are friendly
Brian M | First ImpressionsWill always use UHaul storage when we bring in a load and have an over abundance of “stuff”.
BEVERLY W | Overall ExperienceJust started pre moving in and so far im super excited for how easy it is.
Layla D | First ImpressionsYes everything really was good! I had no question or doubt my belongings were safe and well protected from natural elements. The location was good hours of access were awesome. I work m-f and often late and most service businesses just don’t set up for those customer needs. Thank you! Keep on!
Claire M | Overall ExperienceGreat customer service!!! I had an issue with my bank card causing a late fee, but, the staff here helped me out. Much appreciated!!!
JOHN L | First ImpressionsSocks
Dareo S | Overall ExperienceVery friendly staff that met and exceeded all of my expectations. They took excellent care of me!
Titus C | First ImpressionsRented a climate-conrrolled unit for over 4 years while living out of state. Never had any issues or concerns with Quali Springs U-Haul.
Jay S | Overall Experiencegreat service
Ralph D | First ImpressionsUnits reserved on website we’re not available.
James H | First ImpressionsThe facility is ok. However, as far as the staff goes, the right hand doesn’t know what the left hand is doing.
LINDA C | Overall ExperienceVery nice
Honeycomb M | First ImpressionsNice and very Helpful
Honeycomb M | Overall ExperienceI love your u-haul location. We have used your trucks and climate controlled rooms quite a few times since 2013. We’ve ALWAYS been given the best and professional service. Your parking lot is most spacious. You have ramps to back right up to. The employees have always been so nice. The manager Ryan Gibson is so nice and professional. Alyssa is so sweet. She is super nice and professional as well. I hope she will be made aware of what an asset she is. I highly recommend this location to anyone needing a storage unit or truck to rent. It’s super clean. Always have a lot of supplies in stock too. Even the restroom is spotless next to the elevator. Keep up the great work! Thank you!
BRIAN B | Overall ExperienceThank you very much Please give Carol a raise she is amazing.
YOLANDA S | Overall ExperienceThe young woman that helped us, “Miss UHaul”, was great!! Fantastic at her job and great attitude.
ROY D | First ImpressionsThey don't prorate the units which I feel is poor business ethics. I paid for entire month that I won't need becaise I moved out on the 8th. I asked if the balance could be transferred to a truck they said no it's two different system. Next time I will go with Ryder without a doubt.
lashawn d | Overall ExperienceCandice assisted me. Best service I have had in a long, long time. She was helpful, pleasant and efficient.
Elizabeth D | First ImpressionsA confirmation screen said, ‘A complimentary lock will be left inside the unit...’ There was no lock. I left only a few items inside the unit, unlocked. There has been poor roads because of weather, and I’ve yet to return with more items. But thanks for the super easy online setup!
Neil P | Online Move InStaff at the location on West Memorial was awesome.
lashawn d | First ImpressionsThe staff who helped me were very friendly.
Tyren C | First ImpressionsExcellent Experience! Staff is very well trained, helpful and friendly! Couldn't ask for more!
karl L | Overall ExperienceThe staff was very unfriendly and I believe to be possible on drugs to go into detail would take two pages but this just isn’t about the staff they charge around $200 a unit on my 10•20 and only provide one tiny little energy efficient swirl bulb in the very front corner next to the door that you can only run 15min at a time at them pices of charge should be provided with a better experience
SCOTT K | First ImpressionsMy only complaint was there was someone who was there almost daily with one of uhaul’s big truck unloading random junk. It wouldn’t have bothered me except that he took up so much of the loading/unloading dock.
Rafael H | Overall ExperienceRyan is always very accommodating and helpful.
norman g | First ImpressionsI had no problems at all
Honeycomb M | Overall ExperienceThe staff is always friendly and helpful. They have always given me the best customer service. Ryan and his staff are the best.
Annette H | Overall ExperienceVery happy with the staff at this location.
Ken W | First ImpressionsWe had gone to put things in storage and they didn’t give us 24 hour access even tho the store was a 24 hour store.
Charles C | Overall ExperienceReturn was a breeze. Truck felt like it had no nada huhuh none shocks.
Beverly W | First ImpressionsI dealt with the same person this time as last time, Nathan, and he was great again. The month of free storage when you rent a truck is real. Nathan was very helpful, good mixture if professional but friendly and easy going with all my questions.
Lee B | Overall ExperienceUHaul has a variety of storage types and vehicle rentals. UHaul is also reasonably priced.
carmelita b | Overall ExperienceI did mark the hours Convienent however they should be open later on the weekend. We have used this location 3x because of the customer service. Thanks
Kim I | First ImpressionsThe unit they gave me had a lock so I had to go back to take it off. Then I open it and there is a crate of dolly's in it. I got a card to turn off the alarm but there wasn’t an alarm system. Just unorganized. Also, I called earlier and reserved a unit and they said I didn’t have a reservation.
Braden D | First ImpressionsThe van ran great, the auto transport was easy to set up and everyone I spoke with was helpful.
Greg M | First ImpressionsWe only closed unit because we moved. This is a great place!
Derek H | Overall ExperienceGreat service
Lawana J | First ImpressionsMargo was great working with. She is an asset to the U-Haul family. I wished everyone I came in contact with for this move from Florida to Oklahoma was as thoughtful and caring as Margo.
Dwayne P | First ImpressionsRepresentative was very helpful.
RANDY P | First ImpressionsNATE IS ALWAYS EXCELLENT
DANA B | First ImpressionsIt is probably the most beautiful storage facility I have ever used. Clean, well-lighted, and the staff provided outstanding service from day one!
Brian B | Overall ExperienceNice place! Will use again in the future. Staff is by far the best.
Deborah S | Overall ExperienceMargo was very helpful getting me a storage unit!
Jon F | First ImpressionsVery nice and courteous people at this location
ROBERT A | Overall ExperienceI was satisfied.
Da'Quano H | First ImpressionsI have done ALOT of business here. It is still one of the best Uhauls....I wish they would go back to the free 10*20 for those of uabthat are loyal
dana b | First ImpressionsWe have used the uhaul storage facility multiple times and have had no issues. Staff is friendly and always helpful if you need them. Great customer service
Ramona L | Overall ExperienceThank you!
Ryan F | Overall ExperienceGreat staff & they’re very helpful Ryan is a great manager that will help in any way. Instead of keeping your things they help you get them back if you missed a payment!
Destiny F | Overall ExperienceNone
DUSTIN W | Overall ExperienceRented a truck to complete a move-out. Then I find out the front sliding doors did not open. Forced to extend truck rental for second day thinking doors would be fixed. Nope! Two days, no door.
jim j | Overall ExperienceA bit expensive
linda f | Overall ExperienceThe staff at Uhaul of Quail Springs is amazing! I've dealt with them on several different occasions in the last 8 months. Every time they are courteous and very friendly and very helpful.
jaqueline v | First ImpressionsI received very professional service, the representative was very knowledgeable and had very good customer service. I am very pleased, I will return if necessary. Thank you.
Alice S | First ImpressionsThe employees were informative and made my move stress-free
Minh P | First ImpressionsOn hand staff were extremely helpful.
john s | First ImpressionsService was great
Linda H | First ImpressionsService great
David P | Overall ExperienceStorage facility was clean. The assistance of staff went well
Mekaila C | First ImpressionsGreat service!
Steven A | First ImpressionsKeep up your great work job!
SANDRA S | Overall ExperienceSO COMPLETE WITH THE SERVICE OF EMPLOYEE AND FOR U HAUL TREATMENT
William B | First ImpressionsAwesome so amazing
Michael S | First ImpressionsI would use this location again.
Patricia G | Overall ExperienceVery courteous, helpful and smiling
Patricia G | First ImpressionsEasy - fast and friendly.
Sami n | First ImpressionsEveryone was extremely helpful and the rental/storage/recycling process could not have gone more smoothly.
Gary M | Overall Experience*
LAURIE P | Overall ExperienceExcellent service and staff!
hostmyer c | Overall ExperienceThe service was beyond my expectations, swift and professional. I highly recommend !
Franck I | First Impressionsvery good service, and very knowledgeable employees.
BONNIE T | Overall ExperiencePersonnel were both helpful - friendly and courteous. A malfunction of the computer caused us to make an additional trip to the facility. Employees did their best to make it a pleasant experience.
Leo P | First ImpressionsService was professional, courteous, and efficient. Highly recommend
DWYLA W | First ImpressionsFriendly and helpful...
Shane P | Overall ExperienceReceived a free month with a Uhaul rental, much needed. Simple and easy staff to deal with.
CHRIS W | Overall ExperienceI rented several units at this facility for the past 8 years. I was always happy with staff and their assistance whenever I had a problem. If I need a storage unit in the future, I would rent at this
JILL H | Overall ExperienceThank you for your help
ricardo r | Overall ExperienceWe moved from Canada and rented a trailer and wasn't expecting a free locker for the month.
HOMER C | Overall ExperienceRyan and his staff are great and helped ease stress during our move.
Todd S | Overall ExperienceI had a storage space for 2 years at this location and rented trucks a few times as week. And, Ryan and his staff were very professional, quick to resolve any questions of issues, etc.
RACHEL E | Overall ExperienceThe dang alarm goes off all the time, even if you use your card and it acknowledges you. It is very clean and the staff is friendly.
Garry C | Overall ExperienceRyan and his staff reserved a storage unit on short notice and even provided a 2nd unit the day of the move when we realized we had more stuff than we thought. This was the easiest part of our move.
Todd S | ReservationThe staff there was very friendly and professional. Facility is clean, and plenty of room to navigate the large truck around.
Charles B | ReservationExcellent service. I can recommend to everyone.
Dinesh S | Overall ExperienceGreat service!!
Tim L | ReservationSwitched trucks for their convince due to needing service. The truck stunk of cigarette smoke. Truck hadn’t been cleaned. Ashes, sticky, & wrappers everywhere. Drop off 16 miles away closer 3 miles
Coutney P | Overall ExperienceThere is many iother storage places, including one branded U-haul, closer to where I needed, but Quial Springs was chosen because they have elevator in their environmentally controled storage that has
Michael J | ReservationFriendly, professional, & knowledgeable. Thanks
Debra C | ReservationVery nice people, clean facility and excellent service.
Thomas K | Overall ExperienceWould rent a unit here again.
Jill W | Overall Experiencehad storage space for 5 years, convenient online pay, never any issues, helpful staff, clean and cool environment for my valued items.
JL J | Overall ExperienceGreat experience! Very helpful staff!!
Bryan m | Overall ExperienceSatisfied with the service at this location.
Mary L | Overall ExperienceAwesome experience
Melissa C | Overall ExperienceNone
CYNTHIA L | Overall Experienceeveryone was helpful
Benny J | Overall ExperienceWe rented a climate controlled unit. The facility was kept neat and clean. No problems with the unit. Friendly staff.
Kimberly C | Overall ExperienceI had outside unit several years and never a problem. The secure card entry system works great. I’ve had climate control unit also in the past and they provide carts to move stuff to the dock, A++
DONNIE J | Overall ExperienceGreat climate contolled facility.
GWENDOLYN B | Overall ExperienceThank You !
Donald k | Overall ExperienceGreat experience
Gale C | Overall ExperienceRyan has a good team. The layers is security attracted us to use the facility to store sensitive records until they could be destroyed.
KERRY C | Overall ExperienceVery friendly and helpful!
diana d | Overall ExperienceNo comment
YOLANDA D | Overall Experience