Customer Reviews for U-Haul Moving & Storage Of Uptown Charlotte

Rating:

5.0

Rob did an excellent job of exceeding my expectations and providing exceptional customer service.

Rating:

5.0

Great staff, very clean, happy with everything.

Rating:

5.0

I dropped off after hours and had trouble finding the lockbox. It didn’t look like the picture on the app so that threw me off.

Rating:

5.0

I had an outstanding experience with my U-boxes. Every single member of the staff was genuinely kind and sincerely helpful. The communication was excellent and I was kept in the loop every step of the process. Excellent customer service is becoming more rare but the staff at this location is absolutely top notch. Thank you!!

Rating:

4.0

Unfortunately there was a homeless man sleeping in the back of the truck when I went to pickup and inspect.

Rating:

5.0

Autumn was very helpful and personable!

Rating:

5.0

Excellent service

Rating:

3.0

Homeless people in and out.

Rating:

5.0

The Ladies Done WONDERFUL l honestly was amazed at how they drove and handled the machines and Driving!! Thank you

Rating:

4.0

PICK UP AND DROP OFF WERE BOTH SMOOTH

Rating:

5.0

Everything went very smoothly. There were no problems with the entire process

Rating:

1.0

Uhual person that rang me up proceeded to lie to me and tell me that the insurance which I declined was required when option to decline was available. I’ve rented many times before and this is the first time ever been told such a thing. That was disappointing and dishonest.

Rating:

5.0

Smooth check in and return, one of the best run U-Hauls I have experienced and move a lot.

Rating:

5.0

Autumn was amazing, I also got help from a girl on Sunday 3/31 and she was so great too! She has curly hair and was working around 11 am! (so sorry I never got her name) 10/10! Thank you guys so much!

Rating:

1.0

They over charge even when they customer service change my time.This was my first time using uhaul and my experiences at this location was terrible

Rating:

2.0

Didn't even have the equipment I asked to rent.

Rating:

5.0

Great customer service

Rating:

5.0

Your associate, Autumn, was very efficient and courteous.

Rating:

5.0

Easy equipment pickup and nice location

Rating:

2.0

I need to speak with a regional manager about my experience. I was told the GM of this location would give me a call and I got no call from my experience. Things need to be discussed, thanks. 7047857978

Rating:

5.0

The best hospitality

Rating:

5.0

Its in Charlotte and I don't like going to Charlotte. Try to find a location close to where you live. That said , the people were great, knowledgeable, and helped get me on the road. I just don't like going to CHarlotte but they had what I needed to get the job done

Rating:

4.0

The employees are super helpful and nice. Especially the woman with brown hair.

Rating:

4.0

There were not enough available dollies to rent/the staff seemed busy/overwhelmed.

Rating:

3.0

Gave me keys to a truck that was blocked in by another truck. Had to go back and forth from the lobby to the truck parking lot like 3 times until another customer moved his rental truck. Had to back the truck out of a tight spot - very irritating. But the guy was cool about taking the truck back and sending a receipt.

Rating:

3.0

I was very disappointed that when I arrived the equipment I reserved was not available. I had to go to another location to pick up an auto transporter. I was sent to another location to get the AT the representative assured me that I would get a auto transporter at that new location. 2 hours later I was called and told that there was no AT at that location either. I was referred to another location for a tow dolly which is not what I wanted but had to take because my original reservation was not completed. To make matters worse the location I was told to drop off the equipment in Norfolk Virginia was not open or operating so I had to figure out where to take the equipment.

Rating:

1.0

renting the trailer was a nightmare, i had to go through 3 locations to receive an auto transport trailer. I even had the reservation set way early to make sure i could come in a pick it up to leave on time. many hours later i finally left with one at the uptown charlotte location but was crazy late getting to my location because of it.

Rating:

3.0

Lower your storage.. you’re only paying to store your things not paying a mortgage…. Sheese

Rating:

5.0

The Uhaul personnel was very friendly, knowledgeable and efficient.

Rating:

5.0

The truck had a hole in the roof of it and of course it was absolutely pouring on our move day yesterday. Boxes and furniture got wet. Not great.

Rating:

4.0

The location the container was delivered to was not the closest to my final destination, but other than that, the entire experience was perfect.

Rating:

5.0

Your best storage I like thank good bless you

Rating:

3.0

I was very disappointed in the condition the U-Hall was handed to me very disgustingly dirty. I was told that some homeless sleep inside the trucks when customers dropped them off they don't lock the trucks. Going forward you should supervise ALL your trucks before renting it to a customer.

Rating:

5.0

This location didn’t have hand truck I requested in my reservation and I don’t think I was checked out properly because I still haven’t received a final receipt or my deposit back

Rating:

2.0

When I hooked up the tow lights did not work , had to ride a night back no lights on trailer

Rating:

2.0

I waisted so much time getting a vehicle and then even more time trying to get the 2nd vehicle started, I ended up just bringing truck back. The first truck had engine issues and the 2nd one took too long to get car started every time.

Rating:

5.0

The customer service at this location was excelent. The transaction and equipment pick-up great. However the restroom in the store floor area needed some attention. It was first thing in the morning which means the restroom was not cleaned at the close of the business before.

Rating:

2.0

Staff were friendly and helpful. Truck was in extremely poor condition, however. Engine died whenever the truck was put into reverse and got stuck blocking the entrance/exit to my apt building. Needed to put it in neutral & push it manually.

Rating:

5.0

Very friendly employee picked up our boxes!!

Rating:

1.0

Train your staff better, some of them don't even know how to talk let alone a thing or two about good customer experience.

Rating:

5.0

It would have been nice to know that the -UHaul container associates were out for the holiday. This solution was not available to solve my problem, in the moment. Just knowing they were not available for an immediate need might have saved some time. Nevertheless, the associates were friendly, usually showing good judgment, and willing to learn. They didn’t lose the initiative to help and were consistently considerate. For that, I am thankful. At least, one associate knew the information and shared once he realized my need. I am grateful for their help in learning the products and services of U-Haul.

Rating:

5.0

Great customer service!

Rating:

4.0

There were no personnel. It was late but th location was clean and well lit. The only complaint is that the picture on the U-haul app about where to drop off key looked nothing like where the key was actually dropped. It was also not well marked physically on site, for such a large site. But this location was night and day between the one with Griffin.

Rating:

1.0

Horrible experience. Rented 3 U-boxes ended up needing 4… moved from NC to CA and U-haul refused to deliver my boxes to address I gave 4 months prior. I had to rent a truck and unpack 4 boxes in parking lot load into truck and drive to my apartment. Absolutely ridiculous. I will NEVER recommend or use any U-Haul service again after being a loyal customer for 15 years.

Rating:

5.0

Good

Rating:

5.0

It was a nice experience in choosing a unit best fitting for my belongings. Easy as 1,2,3. The only issue was the fact there were only 2 agents available. An increase in customer service staff for rentals can reduce the lines that were formed during my visit.

Rating:

5.0

The two representatives working on 2/2/25 were both very accommodating they should be recognized. Do not recall names

Rating:

5.0

very quick drop off

Rating:

5.0

U-Haul is bigger and better maybe I might try to get a part-time job there

Rating:

5.0

N/A

Rating:

5.0

Good customer service.

Rating:

2.0

We were unable to pick up our truck until an hour after we were supposed to. They didn’t put the key lock on the truck like they said they did, and they didn’t put the dolly we requested in the truck either. We had to wait an hour for them to open so we could go inside and get what we needed to start our move.

Rating:

5.0

Drop off was excellent. Personnel reminded me to take photos of vehicle, odometer reading, gas indicator and exterior of vehicle. Again, I was unable to upload onto my app account for this reservation.

Rating:

5.0

We booked DNG Logistic LLC movers through U-Haul and I’m glad we did. Derek and his team were affordable, on time, fast, and they communicated with us throughout our move. Our items were handled with care and they were very professional. I would definitely recommend them and use them for my future moves. If you want your move done right give them a call 804-386-3989 / 704-389-0587, you won’t regret it. Lee Lee

Rating:

5.0

I'm not moving out today, I 'm suppose to pay on 1/21/2025

Rating:

5.0

Michael was exceptional from start to finish. Very professional and helpful he truly made a difference in my day. After failed attempts with authorized U-Haul dealers I realized how close by I lived near an actual U-Haul location. My experience was great, they accommodated me to be near the Elevator as I was moving my entire apartment on my own. I’d certainly recommend this location to anyone looking for a truck or a storage unit. There was another gentleman that assisted me with removing the lock off the unit as well unfortunately I didn’t get his name but he was also professional & friendly. Thanks to the U-Haul team at this location. Moving is stressful enough and they made it a breeze.

Rating:

5.0

Autumn is a great asset to your team. Very helpful and knowledgeable of your company. Would recommend her for a management position one day for sure. Thanks.

Rating:

5.0

Great experience

Rating:

5.0

Paul helped me on the 15th (Sunday) and I was having a rough day. He made the process so smooth and easy! The next day I had to come back because I was confused about the lock and my storage unit size. Chris actually helped the 16th because Paul was busy and he did an amazing job as well. Please keep them both around they are awesome!!!

Rating:

5.0

Everyone I dealt with, both in person and by phone, were great! All were friendly and knowledgeable. Would definitely use again.

Rating:

5.0

Staff was friendly and quick in getting me a unit

Rating:

1.0

I moved my stuff out and should not have to pay for a whole month.

Rating:

5.0

VERY HELPFUL I ADDED A STROAGE UNIT, THEY WERE THAT EXCELLENT TO ME..THE WHOLE STAFF WAS PLEASANT & VERY HELPFUL

Rating:

5.0

This facility was super convenient, staff was nice, I was able to access everything I needed in taking care of my move! Plus I now know that I can purchase my propane as well! They simply are on their (A) game.

Rating:

5.0

The online storage rental was very confusing; the one I rented wasn't actually available. Luckily there was still a unit available to rent and staff was extremely helpful!

Rating:

5.0

The door handle doesn’t work very smoothly on the unit. Not sure why. It’s brand new. Took three people trying to get it right. The person that was our customer service representative was outstanding; patient, kind, and professional. It service was very much appreciated.

Rating:

5.0

I appreciate working with this team! I had to change storages due to my storage being to small and they had a storage available for me. I was to access the unit and put away everything in a timely fashion to go to work.

Rating:

5.0

Great employees and great service!

Rating:

5.0

Thank you for making my moving needs essential and easygoing

Rating:

5.0

Wonderful employee at the counter

Rating:

5.0

No access after 7 pm was my only disliking.

Rating:

5.0

The beautiful young lady that has been assisting throughout my entire ordeal, has been God sent!!! Her professionalism, care, and knowledge of the business made me feel at ease! God Bless her!!!🕊️🕊️🕊️🥰

Rating:

5.0

Entire staff was extremely helpful and knowledgeable about the storage unit. I am pleased with my experience and will recommend this location to others.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Miss Ro really stepped up and made my experience outstanding. I highly recommend her and your facility to anyone.

Rating:

1.0

I had to pay my movers more on the hour because the door to enter into the storage facility wasn’t working. I also rented a truck and was told to come back to get my storage unit that I reserved online. It took over 40mins (when I returned) to get my storage unit because the office staff didn’t know how to work the computer. I spent most of my move at the facility trying to get my truck and storage unit. My experience wasn’t pleasant at all.

Rating:

5.0

Will use this facility again and again

Rating:

1.0

The storage location says until 10pm I was there yesterday at 8:30pm and it was closed . I call Cuatomer service and they verify it was until 10pm and they call the manager but the manager told that they inform to everybody it was until 8pm. Very unprofessional

Rating:

4.0

Could have been more workers needed in this big facility at that time had to ask someone from your company maybe a sub contractor who does not work directly under the actual workers for help. He was really nice about it

Rating:

1.0

Management nasty attitude wasn’t helpful, also someone used my name to rent a U-Haul & it wasn’t me, did a police report

Rating:

5.0

Hours are inconvenient do to the soft opening. Should waited until the access was more convenient.

Rating:

5.0

Guy that runs the place is awesome!

Rating:

1.0

The storage unit is not open yet dormant fully open until August 1st there is no access hours as of now. I wasted money on a truck I could barely use

Rating:

2.0

I have been a loyal member for over two years with unit 813, and I never received any written notice that the facility was going to be demolished. I called about an inquiry for my bill, and then after dozens of attempts to reach out to them and never got a response, I then find out that I had two weeks to clear my unit. I no longer live in Charlotte so I had to spend over $600 to book a flight and a U-Haul to get all of my belongings when all of this could’ve been avoided if I had more of a notice. I will never use U-Haul again after this experience.

Rating:

5.0

Although I never got a certified letter I still appreciate George for working with me to clean out my storage unit. Thanks again.. Mary Graham..

Rating:

5.0

Xoxoxo

Rating:

3.0

Worker at facility was not helpful and didn't want to be there

Rating:

1.0

This facility gave me a lien notice on a unit I moved out from even after giving notice a month prior. I submitted my move out request online which I have confirmation of. On site during my move out I explained I was moving out, met with the on-site manager, and even had the movers be introduced. I am unsure what more I needed to do and if there was a missing piece it should have been comminuted by a manager. I do have an email that management switched over which caused the issues but that should not be my issue. You are charging me for a fully vacant unit which is completely unfair and could have been easily mitigated.

Rating:

2.0

They never had a full staff working always one person dealing with customers it sad it always excuses wit short staff and they often put they lock on storages when it paid then they act like they did not. It not good when customers come after the place close to get in they unit and they have they lock on it that needs a major work on

Rating:

3.0

I have a lot of very important stuff store and I love that it's air conditioning inside the storage bin

Rating:

5.0

Super helpful staff.

Rating:

5.0

Everything was good till the end they didn't notify me that they was moving other than that everything was great

Rating:

5.0

Although I lost my belongings, the the staff was very friendly and understanding. To them I will forever be grateful. Tonya Shropshire Smith

Rating:

5.0

Keep up the good work!!!

Rating:

5.0

The online service was amazing the only thing that might need to change is if it is a locker that online its explained if its an upper or lower locker. This was not explained to me and when I went to get my keys the lady was nice enough to help me get a lower locker since it wasn't explained. Other than that it was simple and convenient.

Rating:

1.0

Absolutely terrible experience all around.

Rating:

4.0

I had a nice experience with the uhaul storage facility but a nightmare with renting the truck in Georgia to which I reserved a month prior to my move and had lots of issues when it came to the day of rental. I would really like to speak to someone with regards to that. If possible or let me know who I can call please. Thank you.

Rating:

2.0

Staff was nice but I was giving units that belonged to other people three times, and have extra charges on my account

Rating:

3.0

The service here was awesome til i fell into hardship. And you actioned my stuff off for less then $300 after i was a customer for 3 years .... Thank you for taking what was left of my father... Have a Blessed day

Rating:

5.0

Great people to work with you and any problem you have while you are there at the site.

Rating:

3.0

Staff was great but my uhaul had spiders and hornets all over in the inside.

Rating:

1.0

I will never use Uhaul again, the storage unit staff was awful and very unhelpful, I wish it would’ve been more clear about the size, why would I want a storage closet

Rating:

5.0

The staff was very helpful especially a black young female

Rating:

3.0

This location had a problem with the location itself - can't get in and out because of returning u-haul trucks blocking access to storage unit. Staff was not concerned and did nothing to try to eliminate this major problem considering parking was an issue too.

Rating:

4.0

Place was secure but no lights in my unit at all very dark. But my stuff was safe the entire time

Rating:

2.0

When we got there we set out on the outside while the camera was viewing us trying to get in we could not get in and then had to go back to the office and wait about 15 minutes and for someone to come to take a lock that was on the unit it was hot

Rating:

5.0

Was able to get in and out quickly. I had wonderful service and the lady was friendly and very helpful! Will definitely be coming here again.

Rating:

5.0

The manager at this facility was extremely helpful and very accommodating. I can tell his facility is popular because of all the activity going on. His staff acted as a well-oiled machine working together to get trucks turned in. I also appreciated the manager enforced masks in the main lobby of the facility.

Rating:

5.0

The trucks gas level did not match the documentation. Harrison, one of the employees there, was very attentive and assisted with moving the truck.

Rating:

5.0

Staff was very helpful and courteous!

Rating:

4.0

All U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.

Rating:

1.0

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Rating:

3.0

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I’m worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Rating:

4.0

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

Rating:

5.0

The manager Taheem was very Pleasant and helpful

Rating:

1.0

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

Rating:

5.0

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

Rating:

5.0

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

Rating:

5.0

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Rating:

5.0

Thank you!!

Rating:

4.0

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

Rating:

5.0

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

Rating:

2.0

The place isn’t 24-hour. But that wasn’t specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn’t know

Rating:

2.0

They were terrible. Some stuff was damage and missing.

Rating:

5.0

I really enjoy renting from u - Haul the general manager is awesome person

Rating:

4.0

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

Rating:

2.0

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

Rating:

2.0

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

Rating:

5.0

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

Rating:

2.0

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

Rating:

2.0

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Rating:

1.0

Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Rating:

4.0

I was pleased with the service..

Rating:

4.0

Disrespect by staff more the 1 time

Rating:

1.0

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Rating:

5.0

Manager on duty at the time was super professional

Rating:

5.0

Nice job guys!On North Tryon...

Rating:

2.0

none

Rating:

5.0

No problems whatsoever!!!

Rating:

5.0

Staff was customer oriented and a pleasure to work with.

Rating:

4.0

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Rating:

4.0

Thanks Again Vincent for Your Patience and "God" Bless!!

Rating:

4.0

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Rating:

2.0

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Rating:

5.0

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Rating:

5.0

Very helpful!!

Rating:

2.0

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Rating:

3.0

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Rating:

3.0

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Rating:

3.0

Staff did not go out of their way EVER. Clean, but not friendly.