Customer Reviews for U-Haul Moving & Storage Of West Valley

Rating:

3.0

We rented a 12'x6' covered trailer that had an emergency brakes attached to the clutch. We asked about the setup and we were told we didn't need to worry about it. The person at Uhaul didn't show us how to do it noe did he do it when he hooked up the trailer to our vehicle. However when we returned the trailer, we were asked why we didn't have it set up with the emergncy

Rating:

5.0

Friendly and great service

Rating:

5.0

The guys were super nice and I was in and out of there.

Rating:

5.0

Amazing

Rating:

3.0

I made an online reservation for a 20 foot truck at another U-Haul location. Unfortunately, when I arrived, I was informed that the reservation system had overbooked, and the customer before me had not returned the truck. As a result, there were no 20 foot trucks available at any nearby location. The location I ultimately visited was able to provide a 10 foot truck, which I appreciated. However, because it was only half the size of the truck I originally reserved, I asked whether there could be any accommodation for the additional mileage I would incur due to making multiple trips. I was told that no accommodation could be offered because the smaller truck had a lower rental rate. In addition, I returned the truck after hours and was charged an after hours fee. My original reservation was scheduled for 9:30 a.m. but due to the issue with the unavailable truck, I was unable to leave with the replacement vehicle until after 11:00 a.m. This delay was completely outside of my control. Because the truck I reserved was unavailable, I also incurred additional expenses. Not only did I have to pay for extra fuel and mileage with the rental truck due to its smaller size, but I also had to use my personal vehicle to travel between locations, resulting in additional fuel costs that I would not have incurred had my original reservation been honored. The staff at the location that provided the replacement truck were courteous and helpful, and I appreciate their efforts. However, I am disappointed with U-Haul’s reservation process and customer service policies Reserving equipment in advance should provide customers with confidence that the reserved vehicle will be available, and when it is not, there should be reasonable accommodations to help offset the inconvenience and additional costs caused by the company’s error.

Rating:

5.0

Awesome awesome customer service.

Rating:

5.0

Another place dropped the ball but this location picked it up for me in a pinch and saved the day! They were friendly in the morning, drove my rental up to me, and when I returned it they were extremely kind, personable, and gracious. I’ve always had great experiences at U-Haul but this was my best one. Made my stressful move day brighter!

Rating:

3.0

The environmental fee and the license recovery fee are ridiculous. Please get rid of those

Rating:

5.0

No improvement necessary. This location is very efficient. I've used this location a dozen times. Never had any issues whatsoever.

Rating:

5.0

I can’t think of anything that would need to be addressed. U-Haul takes care of business takes care of their customers.

Rating:

5.0

Next time I will bring it back after hours instead of after 2 hours so you can't rent it again - You need a 4 hour time for your loyal customers.

Rating:

1.0

I rented a van on 7/20 4:39PM ... Clerk at 4690 S 4000 W, West Valley City, UT 84120 location told me to have it back before 7PM. Was there at 6:53PM, clerk told me to use self check out? and locked the door behind me as I left. What is the point of having employees there that will not assist the customers? Why are customers having to do this work when you have employees there? Also, fuel gauge was one barely under "full" - I went a total of 24 miles. Unit took 4.767 gallons of fuel to fill ($18.11). Van gets 17.5 MPG - I really believe your fuel gauges are set up this way to mislead (rip off) customers. Will never use Uhaul again. EVER.

Rating:

3.0

the entire truck (cab and storage portion) reeked of cigarette smoke. yuck!!

Rating:

1.0

Make sure to let people know if it is a one way trailer before you make them sign the contract!

Rating:

5.0

Manager was super chill and helpful.

Rating:

3.0

Hard to get in and out. Tight driveway area.

Rating:

5.0

Yes

Rating:

5.0

Great service.

Rating:

5.0

Great help and communication! No hidden charges when I got there.

Rating:

5.0

Friendly and fast service. One thing to improve is signage stating "NO ENTRY" on the West bound road on the driveway to the back of the building. You guys should expand to a larger location.

Rating:

5.0

Nothing. Staff were a friendly and proficient. Thank you for your help.

Rating:

2.0

I had wanted a location in Tooele to pick up the trailer. There is a new U-Haul dealer there and it's a very big facility. They didn't have the trailer and I had to go to West Valley, which was out of my way. The dealer lot in West Valley was very very small and very cramped with no place to park. The trailer itself was fine and my overall experience with the trailer was fine but upon returning the trailer to the dealer in Layton (on the same day) he did not mark me down as the trailer being returned. Therefore I got a call a few days later from uhaul asking me where the trailer was. This was really confusing and I thought that I might have to cough up money to buy a trailer that I had returned. The lady on the phone was really nice so I really like that. She soon found the trailer and everything was fine.

Rating:

5.0

Good servicio

Rating:

5.0

Great customer service as well as a great U haul

Rating:

4.0

The checkout walkaround and photos were difficult with how close the truck was parked to the building.

Rating:

3.0

When making a reservation for someone please make sure someone is going to be at said location to pick up or drop off . Not have to call and get a code to a locked yard

Rating:

5.0

They were fast . They were respectful and knew what they were doing.

Rating:

5.0

I was very impressed with the costumer service that they have in this location!! They were very attentive, friendly and helpful. When I picked up my trailer and when I dropped off. I wish more locations were like this one. Keep it up guys!!

Rating:

5.0

Excelente atención le. Daria no 5 su no 10 estrellas sivme preguntas por los servicios anteriores que estan en west jornda le daria 0 mala atención falta personalidad y humildad

Rating:

5.0

Great customer service!!!

Rating:

5.0

The service writes are all nice and very helpful!

Rating:

5.0

Good service and a good price.

Rating:

5.0

Had a problem and the general manager took care of it

Rating:

3.0

Nothing special about this location, the staff seemed like they were ready to leave and were at the end of their day. Nothing bad, nothing great, just mediocre service.

Rating:

5.0

Yes

Rating:

5.0

Appreciated the friendly service and the willingness to accommodate me when I had an issue with the truck!

Rating:

3.0

I wish we just had a full tank of gas and filled up to full. So we were 7/8 full initially, then after a long day of moving dropped to what looked like 3/8 full. We were given a chart telling us how many gallons to add at different amounts to get back to 7/8. We added the gas it said we should, but then the meter was at full instead of 7/8 so we clearly added about 4 gallons extra. Obviously we could have been more careful, but the trickiness of this situation and the inaccuracy of the chart we were given did make it feel like we were being a little nickel and dimed in an underhanded way. Having trucks at full then filled back to full avoids this kind of a situation, and every other time ive used a uhaul that has been the standard. Wanted to just note this-

Rating:

5.0

The staff was great to work with, & helped me get the trailer I needed. They got me on my way as fast as possible, so I could go retrieve my friend & his bike that was broke down on the side of the road. Great bunch to deal with. Thanks!

Rating:

5.0

My only issue was it wouldn't let me add the "extra " miles i went over 3 miles and it wouldn't accept the extra so I had to add the amount on the contract. So its gonna look like I lied on the miles.

Rating:

3.0

Parking access is not convenient.

Rating:

1.0

Was charged 200 bucks but was told it would be 90 what a rip off will not do this again

Rating:

5.0

Greatvstaff, fast out, then back in when returned.

Rating:

1.0

The manager and attendants were unprofessional. One used racist comments while we were checking out a truck. I will never return to that U-Haul facility or refer friends there.

Rating:

5.0

They did all of this in less time than it was required. Friendly and helpful and very kind.

Rating:

5.0

I think I’m butchering their names but Nicole and Gerald (whomever was there on Wednesday May 20th) were amazing! They truly made the process smooth and easy

Rating:

5.0

Honestly nothing to improve even though it was super busy when we got there we got out very quickly were well informed on the contract and what to expect if it was not followed. Super friendly team. Check out was even fast. We got refunded for the miles we didn’t use same day. All and all I will be coming back if needed they were all awesome and a pleasure to do business with! Truck was very clean and drove great!

Rating:

3.0

Overall, I had a good experience. There was one problem with my rental though, the side view mirrors. Both side view mirrors need checked/fixed. It was extremely hard to adjust them and the passenger mirror wouldn't adjust at all; it freely moved around and wouldn't stay in place. That made it extremely difficult to change lanes safely.

Rating:

3.0

Even the guy helping me commented on the shitshow. But thanks for at least maintaining it enough to get my car home. Third try at least got my property to my residence. Trailer running lights = non-existent, and I'm sure as hell not waiting 2 hours for someone to come out in the middle of BFE Wyoming. Luckily my car had enough battery to serve as marker lights.

Rating:

5.0

Good place

Rating:

5.0

The trailer blew 2 different tires at different times during NY trip and I was stranded for over 3 hours on the highway. This location was amazing service and they went above and beyond to help me with my rental and loading the vehicle in the trailer. Amazing staff.

Rating:

3.0

It was overall good, just the guy helping me get the trailer told me one price and when I returned it, it was a different price I guess cause of a button he pushed. Then the lady that returned it for me said the trailer was hooked up improperly so that raised some concerns. But overall it was not horrible.

Rating:

3.0

Employees were great. Situation sucked because the location I had originally booked through didn't end up having my equipment.

Rating:

5.0

Nothing more unless you wanted to offer a frequent buyer program or purchase promotion. Thats it. Never had a problem and the guy who checked me out at the store was fantastic. Danny or donny I cant remember his name for sure.

Rating:

5.0

Customer service was outstanding, when you need someone to understand and get it when you needed your help he went the extra mile to help keep up the good work that you do, do take anything less. keep the moto " never leave a comrade behind" God be have a great day

Rating:

5.0

I go to the Kearns store every time I need a trailer. Employees and manager are always friendly and take care of my rental quickly. I’ve never been disappointed in 10 years of using this store.

Rating:

5.0

The staff was very friendly and helpful. Especially answering questions about drop off.

Rating:

5.0

I did everything through the app super easy and fast I also was able to extend my time I need the truck for. The people there were nice,easy going and super helpful I have always used this location and I have always got great customer service.

Rating:

4.0

Staff was friendly during pick up and return. They made me feel important and that I belonged there.

Rating:

3.0

When making reservation i told representing I was not needing insurance however when picking up rental they refused to let us take rental without buying the insurance I feel that was WRONG I have insurance that would of covered rental so I was forced to have the added extra expense

Rating:

3.0

Communication regarding pick up times. I lost hours due to lack of communication. Once I called the number in the app they said I had to wait for the store to open when online it said I could pick up anytime. Also charging per mile and also having to return gas to a certain level seems unnecessary.

Rating:

4.0

Staff was professional , courteous, and friendly.

Rating:

5.0

treated very nice

Rating:

5.0

Great

Rating:

4.0

The folks here were fantastic. My only issue was that the storage unit was only 6' high vs. 8' which 8" is what was stated when I booked. The back door was super helpful for unloading the truck into the storage unit, because it was raining a lot. The asfault leading into the back door was rather rough. Over all great experience, THANK YOU!!

Rating:

5.0

Friendly folks, clean facility, nice restroom

Rating:

3.0

Estuve tres años utilizando el almacenamiento y por los últimos 4 días me cobraron completo el mes hubiera sido una atención no cobrar por los últimos dias

Rating:

3.0

Besides all of the possible entry ways and exits always being blocked by uhaul trucks, Working with Daniel after the sudden unexpected passing of my mother, he was really accommodating in this difficult time and allowed me to collect the belongings that belonged to my mother free of charge and that meant a lot to me. Now if only the uhaul location off 3900 s would honor their word, and do the same for another storage unit my mother had. It would be great. But as of now, I stand to lose all of the belongings in that location which includes family albums and personal items.

Rating:

5.0

The gentleman that checked me into one of the lovely storage units was very professional, knowledgeable and helpful. He made the process quick and easy with no hassle.

Rating:

5.0

The only downside to this location is parking a trailer near the roll up door. There’s not much room.

Rating:

2.0

My experience with staff at this facility was the feeling of being bothered by any question or interaction. I have not received my invoice by email for rental by email which they stated to my son that they would send it to me same day. I was also charged for a storage unit that vacated on 9/29/23. I still haven’t received my refund.

Rating:

3.0

The prices a for storage are expensive compactor other storages in the area that are larger.

Rating:

5.0

The staff was informative and thorough in the transaction

Rating:

5.0

Wonderful staff for sure. The location itself has a terrible parking lot (pretty much NO parking lot) and the units themselves are hard to see in. There are motion sensor lights, but the only sensor is near the front door of the storage area and the timer is only about 10 minutes. It makes it hard to go through and stack your stuff in the unit when you have to keep going out and restarting the timer. This is not a reflection if the staff, though. The staff was always nice and accomodating to me. If i ever need a storage unit again, ill come back to this location!

Rating:

5.0

Parking was rough but everyone was great

Rating:

4.0

Nice staff.

Rating:

5.0

buen lugar para rentar camion pa mudanzas. y almacenar cosas.

Rating:

5.0

I wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!

Rating:

5.0

Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.

Rating:

5.0

6 stars, I got the royal treatment.

Rating:

5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

Rating:

4.0

Thank you

Rating:

5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

Rating:

3.0

Good people working! Dead mouse in the storage!

Rating:

5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Rating:

5.0

Bob the manager was very helpful and friendly.