Customer Reviews for U-Haul Moving & Storage at 11 St West

Rating:

5.0

this is the most perfect uhaul location i have been at -great customer service

Rating:

3.0

Hitch rattles when car is idle

Rating:

3.0

Very friendly and competitive staff. Van was dirty though. Prices are too high to recommend or use again.

Rating:

5.0

Nothing really very helpful quick and easy. Was very pleased with overall service

Rating:

1.0

Picked up a 5x8 trailer to haul some stuff to a trade show for the weekend. Noticed the barn doors didn't seal real well but figured it would be okay. We live an hour out of Saskatoon. Got home opened the doors and noticed a hinge was broke and here's where it got funny. I called right away to let them know, so that I wouldn't get charged and was put on hold. Put my phone on speaker and started loading the trailer. We decided we would tape some plastic inside the doors to keep out the dust. Had the trailer loaded in 15-20 mins. Still on hold. Had to leave so we wouldn't be late. Got to the Hwy, 15 min drive, still on hold. Headed to Saskatoon, still on hold. Wife asks how long I'm going to wait? By this time I'm invested so gonna see how long it will take. About 40 mins committed now, still on hold. At the 50 min mark, still on hold and getting closer to Saskatoon, we get an idea. We take a quick video and are gonna see if we can get to Uhaul and walk into the storefront while still on hold. We're thinking social media gold. We hit the 60 min mark and still on hold. Now we're 15 mins to Uhaul at 1 hour and 6 mins and they answer, (there goes the video, bummer.) Young lady answers and says "Uhaul how can we help you?" I'm stunned, I'm quiet, then say, "you realize I've been on hold for over an hour?" In a, I could care less attitude, she says "sorry, we're really busy, what would you like?" So I'm writing all this to answer the above question, What can we do to improve for the next customer? As a business owner myself I would suggest a course on service for your employees. I get that things get busy, but a simple "hey we're really swamped can you call back in a bit," or a simple "hey we haven't forgot about you" could go a long way. I'm just saying.

Rating:

5.0

Always accommodating what i need, will come again

Rating:

5.0

Good ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Amazing customer service experience

Rating:

5.0

The agent who helped us was very good at her job. The truck did what it needed to without issues. The location did not have the equipment we had first requested, we were given an upgrade at no cost. We would recommend and use again.

Rating:

4.0

I don’t understand why a spare tire is not provided! It is quite unnerving to make a trip to northern Saskatchewan, forest fire area, no cell service in some areas and just having roadside assistance. If we get 2-3 hours north, have a flat in a no service area, now what? Sit on the side of the road for hours when a tire change could take just minutes?! Not a good situation!

Rating:

1.0

Most of the lights on the trailer didn’t work it was the general manger that helped with the hooking it up he didn’t check the operation of the lights

Rating:

3.0

Paid for my U-Haul rental in full. Suddenly there were new charges of approximately $4 which were not valid. The U-Haul clerk spent over half an hour trying to get rid of them. That was very annoying when time was of the essence.

Rating:

1.0

No one was in the store when I first got there, waited 10 minutes called to store and was sent to the regional call centre. The proceeded to call the store to tell me know one answered then called the store manager who told the call centre that some one should be there and the manager will call. I saw the worker answer the phone from the manager ( the worker was in another building) and then waited another 15 minute before the worker came to the office. At drop off, I should up shortly after opening 7am and no one was there. Doors were locked. I dropped off my equipment and called the store back at 735am and still no answer. What’s the deal with this?

Rating:

5.0

Only 1/4 tank of gas in truck. Stopped to get gas a tgrasslands. We filled the truck up for $126.98. Could smell gas and dripping on the pavement. We drove to moose jaw. Watching the gas tank all the time and monitoring the smell. On return to saskatoon we had 1/4 tank of gas we did not fill the gas tank up as it would just drip out and still smelling of gas. The next day i get billed for something else

Rating:

5.0

Excellent staff fast and quick

Rating:

5.0

Great staff. Ready to go so process was efficient.

Rating:

2.0

Shorten the wait time. There was literally one person working which caused waiting times of 25-35 minutes on pickup at 2 locations as well as drop off. This alone will make me rent elsewhere next time.

Rating:

2.0

Make sure that the size of truck that has been booked is what you are giving your customers. To call a customer and tell them they have to take a smaller truck than what was originally booked is extremely unprofessional and a huge inconvenience when the truck you’re given doesn’t fit what’s needed to move. Unacceptable

Rating:

5.0

This isn’t really specific to this location, but I do have to say that the service I received over the phone when I called two days before our reservation was exceptional!

Rating:

5.0

Best moving experience!!

Rating:

4.0

Overall good experience. Need more staff on the last day of the month.

Rating:

3.0

Only thing I really noticed was the boxes in the entrance where you'd drive in to do a in person equipment return big lot had enough room to pull in and unload my car then flip around to get into the equipment return garage

Rating:

5.0

The lady was very helpful....thanks

Rating:

5.0

The customer service personnel could be increased to three, though. There is an excellent lady there. I believe she's one of the reasons many people visit the location.

Rating:

5.0

quick and easy pick up and drop off.

Rating:

4.0

Don' t tell your customer that the truck will there at the pickup site, when you are unable to locate one.

Rating:

5.0

Gentleman on site was helpful as always

Rating:

3.0

Clean trailer, very dusty inside and hole in roof taped off, that leaks water in, not worth the money to rent.

Rating:

3.0

Unbeknownst to me the drop off location was changed from the one that I booked. Subsequently I was put in a situation where I needed to drive an extra half hour to drop the trailer off so and pay the extra drop off charge to do so? Was this because Uhaul didn't want to move their inventory around so had me do it?

Rating:

4.0

Location was great, it's new and close to my house. Will definitely continue to rent from there. Only issue I has was I was pulled over in Alberta & breathalyzed for a brake light on the trailer being out, which caused a delay in my trip. The trailer had LED tail lights so I was unable to repair the trailer myself. I verified that the wiring on the trucks end was okay. Aside from that all was good.

Rating:

5.0

Excellent!

Rating:

5.0

Clean the interior and outside mirrors

Rating:

4.0

Get you customer relations down cause you screwed my reservation 3 day before my move and charged me a deposit when I was told my Visa would be fine….

Rating:

1.0

Mileage charged me was more than I used it for, costs were too high, and I didn’t get a good receipt

Rating:

5.0

The lady as this location was an absolute delight. She was smiling and did her job professionally at all times. She was by far the best U haul employee we have dealt with in a long time. She deserves a 5 star grade for sure.

Rating:

2.0

Left my credit card in the machine. Never received a phone call to let me know. 4 days later they eventually answer the phone and confirm it’s there. One way rental so I’m now 400km away.

Rating:

5.0

Other than my confusion over what place i was picking up the trailer from. Was not aware we had 2 locations in Saskatoon.

Rating:

1.0

Trailer not returned from previous customer and was told too bad. No phone call to let us know. We could have made arrangements otherwise. Trailer finally came in at 3 on Sunday. Had to take a day off work to get my stuff moved. Terrible communication from this branch and no customer service whatsoever.

Rating:

1.0

I booked a trailer on the app. I picked the Melfort location as my drop off. The agent at this pick up location confirmed with me that my drop off would be Melfort. I get to Melfort only to learn that the Melfort location hasn’t existed for months. I had to drive several hours out of my way to drop off the trailer after use.

Rating:

5.0

The steering was a little dodgy which isn’t a huge surprise. All in all though the truck did what it was supposed to.

Rating:

5.0

Very helpful staff😃

Rating:

5.0

Nothing

Rating:

5.0

As easy as always

Rating:

5.0

Excellent service by personnel

Rating:

5.0

Staff always help me and accommodate my request

Rating:

5.0

Good 👍🏻

Rating:

5.0

Every thing was smooth and helpful gentlemen

Rating:

1.0

1) if you change the location of pickup, flag the confirmation email that there has been a change. 2) when a customer buys insurance for the Uhaul, the customer should receive the policy in writing so they have proof of what they are insured for, as well as a list of any exclusions 3) when the computer “freezes up” after the customer has entered their credit card, PIN number and has received the “remove card now” prompt, the agent must give the customer some form of documentation that the credit card will not be billed before demanding the customer enter their credit card for a second time. 4) when booking the unit on the phone, the preferred drop off location was indicated, but when picking up the unit I was told I could no longer drop the unit off where I had requested 5) the unit should be inspected prior to the customer arriving. Finding out that the “wiring is shot” as the customer is preparing to hook up the trailer is simply not acceptable. This was a terribly stressful encounter that simply should not have been this way.

Rating:

5.0

More staff to speed up transactions

Rating:

2.0

Went to pick up trailer and computer said pick up at 4:30 but my reservation at 10:00. Had print out of reservation and asked if they could provide one. I was provided with a muddy trailer that was not washed!!! Guy finally hooked me up and said everything was good and i could go. Walked around the trailer for my own inspection and back was not even latched!!! Not good service in Saskatoon on 11th.

Rating:

4.0

Have alternative chain link options. I had to go shopping for large link that would fit my hitch adapter and allow the chain hook to pass through

Rating:

2.0

Don’t deny to process return being one minute late. Ensure the truck is clean in the cab. There was trash all over. If a customer calls to extend rental and rep can check when the 24 hour return time doesn’t work because the location will be closed at an earlier time to tell the customer instead of finding out way later I have to rent it again for another day because they’re closed

Rating:

5.0

Easy access from Circle Drive

Rating:

5.0

employees were great help, will come soon

Rating:

5.0

Nothing all gud

Rating:

5.0

Will come again ⭐️⭐️⭐️⭐️⭐️

Rating:

4.0

Include driver

Rating:

5.0

You had everything I needed, maybe others would more services but was happy with mine

Rating:

5.0

Check in and check out was easy and fast. The location was to find and get in and out of with the largest U-Haul. I recommend this location and employees,

Rating:

4.0

The staff inside were quite helpful in getting the unit's paper work taken care of. Easy access in and out of parking lot

Rating:

5.0

Fast and satisfying experience

Rating:

2.0

I asked to change my drop location and he said he did it. He did not, and I was charged for dropping it off at the “wrong location” when i was told it was right. The tires also smelt like burning rubber

Rating:

5.0

Everything was perfect a few bumps but it’s ok it’s really good service

Rating:

5.0

Easy and good experience