Customer Reviews for U-Haul Moving & Storage at 11 St West

Rating:

5.0

Front and the truck shook terrible and wasn’t clean.

Rating:

5.0

Lower the costs and give senior rates.

Rating:

5.0

Please don’t cancel a day to pick up

Rating:

5.0

They are always very good to us at this location.

Rating:

1.0

I drove all the way into Saskatoon with a moving crew to pick up a 6x12 covered trailer that I rented just to find out that they didn’t have one! Forced me to rent an uncovered trailer. we couldn’t stack anything because trailer wasn’t covered. Now forced to drive another 160 kms and do it again! Cost us a lot of extra time, fuel and money. I wouldn’t recommend you guys to anyone! Never even got compensated for anything! I’m making sure every person knows about this so it doesn’t happen to them!

Rating:

5.0

The lady who helped me was quick and knowledgeable. Had us on our way in no time at all.

Rating:

3.0

Helpful staff

Rating:

5.0

This is the third time in the last three months I have used this location. There are super professional and a pleasure to work with. I highly recommend them

Rating:

4.0

The overall experience was good. I had ordered a bundle of packing blankets with the cargo van rental. The blankets unfortunately never made it into the back of the van and I didn't think of checking before leaving the rental office. Aside from that I was quite happy with the rental. Thank-you "UHaul".

Rating:

5.0

Only had one person at front desk when I picked up the truck. A bit of a line-up of people but person was excellent and helped everyone as quickly as he could.

Rating:

5.0

There was a problem originally with receipt and employee Andre brought to attention of manager Mohit Gill and he assured me it would be corrected to monthly $1320 agreed upon plus tax total is $1470.00. Assured that I will be billed according to our agreement. Professional Service from start to finish from this location. 2420 11 St W Saskatoon SKS7M1J6

Rating:

4.0

Cleaner windows to see better would be helpful, otherwise everything went very well!

Rating:

5.0

Very simple process and customer service was excellent

Rating:

2.0

Does not hire enough local white canadians.

Rating:

5.0

Alpesh is awesome

Rating:

5.0

Everything was good

Rating:

5.0

Truck box requires som metel cros bracing in the front driver's croner, as it sounds like it wants to buckle in or out. Front seat needs to more back as a longe medium leged.person could hardly drive safty.

Rating:

4.0

Friendly and helpful staff.

Rating:

2.0

Poor customer service poor working understanding of English and evaded all the questions I asked. I would not have used this service if I had another option and likely won't be a returning customer

Rating:

5.0

Good clean location

Rating:

5.0

The staff is very friendly and patient. I am very glad to rent U-Haul truck for moving from Saskatoon to Kelowna.

Rating:

3.0

Phone etiquette among uhaul staff was poor overall and i had difficulty getting thru

Rating:

4.0

Make sure the truck is actually road worthy. There was such a bad vibration it was enough to make a person sick.

Rating:

5.0

This is a very good U-Haul location, it is apparent that they are attentive to maintaining their equipment and they have a good inventory. I like to use the “truck-share” mobile pick up and drop off. Truck and keys are always ready, but sometimes the app is a little buggy trying to add pictures so it takes a bit of patience. But it’s worth it to avoid waiting in line.

Rating:

5.0

No complaints of any kind .

Rating:

5.0

Very good customer service from the staff. Highly recommend this location.

Rating:

4.0

Customer service was really good. Only issue I had was the car hauler they had reserved for me had nit been checked out and had .a flat tire. Otherwise 5 star service.

Rating:

4.0

Interiors is clean but the interior windshield could benefit some cleaning. Very streaky and foggy. One headlight is busted. Front struts are busted. Otherwise, served us well.

Rating:

1.0

The trailer we rented was in no condition to travel the distance we needed. Halfway through the trip we called roadside assistance twice, 1st time to fix the wiring and the second time to replace BOTH tires... all within 6 hours of each call

Rating:

5.0

Nothing I can think of. The staff here are top notch the showroom very clean. The equipment is in fabulous shape with great features like counter balanced rear ramps the decline slowly and not with a thud, eliminating injury from a heavy ramp. This is my third time renting the same size trailer for tree removal to compost yard.

Rating:

2.0

Reserved and paid for utility dolly, but did not receive one. This made our move very strenuous. I suggest letting the customer know there are no dollys for rent prior to paying and leaving location.

Rating:

5.0

keep up the good service

Rating:

5.0

There should be more than one employee on duty.

Rating:

5.0

Brand new truck, under 3000 miles. Was in amazing condition

Rating:

1.0

I couldn't access the Wordlock, there are simple and effective system to access keys. Imagine the situation I am currently in because I couldn't access the lock box. I paid for a service and couldn't use. I am super disappointed

Rating:

1.0

It was too expensive to rent in town/km and my reservation was changed last minute. So my moving experience was rushed for time. Very inconvenient

Rating:

5.0

I have dealt with U-Haul on several occasions in the past, but this was by far a superior experience for me. I dealt directly with two staff members, who were extremely professional, polite, and helpful. A third staff member acknowledged my presence and advised that someone would be with me directly, even though he was only passing through the sales area. This location was spotlessly clean, and should I need a rental again, I will be certain to use the services offered at this location. Thanks to everyone involved with my rental.

Rating:

1.0

Was told everything was fine with no extra charges when dropping off the truck but was floored to receive an additional gas charge today 7 days later…at drop off also tried to have the receipt changed accordingly to my senior moms name for income tax purposes (which had special notes on file) as she was the one moving and paying for everything, was initially told yes we can change the receipt but then told there was a glitch and the rep would email me a revised receipt 1/2 later which never happened.

Rating:

4.0

Everything went well. Staff were friendly and helpful. The vehicle was exactly what I needed. There was a bit of garbage left in the vehicle from the previous renter which was annoying but not a big problem.

Rating:

1.0

I had booked a hitch installation ahead of time showed up to my appointment and the guy hadn’t been there in three days , why wasn’t I contacted .. phoned , emailed nothing .. so they said they couldn’t do it and had to pick another day .. even though I took that day off work to do this .. anyways huge let down , then he said I’ll take off a convenience fee when you come in tomorrow and told me the new charge .. when I went back the next day it was another guy that claimed he couldn’t do anything and charged me the full amount anyways ??? And I had intentions of booking a trailer and I honestly just wish they would keep their word and work with me on this . However I will be calling the manager on the business card and hopefully I can get some money refunded or the trailer paid for at least for this extreme disorganization and let down .

Rating:

1.0

I reserved a trailer in early July for the 3rd week in August, for pick-up in Lloydminster and drop off in Saskatoon. The day before I was supposed to pick up, I received a message indicating that it wasn't available and the nearest location was 2 hours away. This is absolutely ridiculous - two hours! Luckily, we hadn't left Saskatoon yet so we were able to get a trailer to take with us all the way to Lloydminster, however, it was one size down so we had to cram a lot more things into our vehicles. When we went to pick up at the Saskatoon location, there was a very long wait because the cashier couldn't check out the customer in front of us. There apparently was something wrong with the POS system so it took close to 20 minutes for him to be checked out. Then when it came time to check us out, it was the same problem - the POS system didn't work. By this time, we were an hour behind schedule so I was quite frustrated. I had cash and said I would pay with that but the cashier said he was not allowed to accept cash as a form of payment. Who doesn't accept cash?? He ended up manually keying in the credit card number numerous times before it finally worked. All in all, it was very frustrating and a colossal waste of our time.

Rating:

1.0

Was totally given misinformation about return of deposit. Told it would just be given back on debit card when the van was returned.returned and told different information about debit card rentals that was never even mentioned. Total b.s. poor management.

Rating:

5.0

Don’t tell the customer they could possibly have to pick up their truck 250km away depending on what traffic control says “the day before”. Scary

Rating:

5.0

The help I received was top tier. The gentleman was great help.

Rating:

5.0

Friendly service when we arrived to pick up the truck and when we returned it. Easy drop off. Location of the store is right at the edge of the city, so rural moving was quick. Thank you

Rating:

3.0

picked up on a Sunday no-one around as expected. Gas gauge reading was lower by a 1/4 on app than what showed when I started truck. truck was on the level so I assumed someone had siphioned gas off but was no one to complain too

Rating:

4.0

I recognize that you are an international company. However, your central booking needs to do a lot better in terms of organization. I was shunted from one location to another because your central booking didn’t know the trailer was broken. They reserved an enclosed trailer rather than a flatbed. They reserved it for one day rather than 4. I asked legitimate questions that they didn’t have the answer to. The person I spoke to was pleasant and tried to be helpful but the situation was absolutely distressing for me!!!!!!!

Rating:

4.0

Equipment was well maintained, but not clean before given to me.

Rating:

5.0

Have more suplay that help to people when move por axample dollys....

Rating:

5.0

Excellent

Rating:

5.0

Always my go to location

Rating:

5.0

Helping people working here

Rating:

5.0

I was hoping to rent the cargo van but settled on the bigger vehicle because it was what was available. But when I showed up (to the wrong location, my fault..) the men at the front helped me get the cargo van and get my reservation changed. Quick and painless, they went out of their way to see if they could help and ended up helping me out a lot. I would absolutely go through Uhaul at that location again. Drop off was super smooth with no problems, made my night easy!

Rating:

4.0

A conversion chart for miles per hour to kilometers per hour for us over 60. Still had a good experience dealing with them.

Rating:

1.0

In my first visit, there was only one person working there and I was waiting a while in line. I was not told that I needed to give them 24 hours notice before getting access to my own storage unit. They told me that they also couldn’t access my unit because they ran out of gas for the forklift and had to come by the next day. They also said they couldn’t find my contract although one had already been drafted. They said that they had my name under another unit and got me the wrong box despite telling them exactly what my box number was. I felt the staff was highly incompetent. I went to Storage Mart and they had everything lined up for me before I even showed up. Asides from renting the moving van I will not be coming back. The staff also made more excuses and complaints about their own facility and management than actually helping me out. The staff was also more concerned about staying past their working hours than helping me out.