Excellent customer service. I have been a long time rental customer with U-Haul Moving at this location.
PATSY DCustomer Reviews for U-Haul Moving & Storage at Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was double charged but the people there couldn’t help me, said it didn’t go through . How? I was in the U-Haul app do if U-Haul charged my card it had to go through
MICHAEL DPerfect!!!
Edward VAileays have a great experience!! David the manager is also very hands on and a great guy!! Goes up and above all the time!
JEANNIE EN/A Very efficient!
WILLIAM WFriendly and fast service.
TRACY BGreat
MICHAEL B | First ImpressionsWent to pickup the trailer and it was ready to go. They hooked it up to my truck and I was on my way. When I returned it they unhooked it. Great service and the staff was friendly. I use U-Haul for all my trailer needs.
RICHARD DThought the team was very helpful. The telephone answer crew not at this location was not efficient.
CHARLES BThe customer service was outstanding. Make the guy regional manager. Seriously
EMMANUEL RVery nice and polite. Fast drop off
Deen AAll employees were professional, friendly, and considerate!,
JOSEPH PFriendly, easy, helpful staff!
KENNETH SStaff always helpful and polite.
DANIEL DReturn process went smooth
richard pThe truck I had shook terribly. I was afraid it was going to lose a tire or blow up. I don’t know what the problem is, but I did report it to U-Haul and I’m sure they will take care of it. Overall, my experience was very good.
GEORGIA BPut jacks on your trailers!!!
Treston KThe trailer was covered in cement residue and the floor of the trailer had cement covered gravel. I have rented from U-Haul several times and have always had clean equipment and returned them clean. They had me backup and hooked up so fast that I didn’t get a look at the trailer and said I was good to go. When I got home the link on the equipment was expired and I called and was directed to a call center and she resent the link and had me take pictures and send them. They should never let equipment go out in this condition, it was obviously used for some type of construction. I will never use this location again.
DEBORAH HGreat experience overall, staff helped me get exactly what I wanted and needed, answered questions and gave solid advice as well as arranged me a better return location.
STEPHEN TNothing
BARRY FJust keep up the good work
DWAYNE BI apologize I did not ask the names of the two people that helped me, but they were fantastic and able to help me out with a last-minute rental after a rental with another company fell through. Greatly appreciated!
FREDERICK RThe moving gentlemen Kayron and Max were absolutely wonderful! They were challenged with a stubborn couch and stacked washer/dryer and not once showed frustration. They were very kind and very helpful on moving day!
JANICE Wstaff very helpful. He even unhooked my trailer for me
Doug HI suggest you rent the cars with it full tank and expect full tanks to come back great experience
LISA DGreat customer service
Jeffrey avery nice place and friendly people .
JOHN MWhile our equipment was clean, it leaked and many of our items, including very expensive books, were destroyed during our move. I would suggest regularly checking your trailers to make sure they are water tight. We are very upset about the loss of our items.
JENNY GThe elevator was dangerous and not working for load in.
NICHOLAS S | Overall ExperienceQuick speedy return
Sheilah PThe movers were also very good.
RICHARD KFast and friendly drop off - very competent young lady served me
HUGH MGreat service- very accomodating. Definitely would recommend.
DAVID CSuper easy process. In and out in no time. Prices were good and staff was friendly
KENT JI'm not lying when I say that these people are the best people that you can possibly rent from in Pittsburgh. They're the nicest most down-earth sweet people you could ever meet. I've never been to a U-Haul before that has free boxes because other people have donated them or a donation area of just things I've seen a piano there that somebody donated that wasn't auctioned off or anything that you could just oh I like a piano and I want that piano you could take it. I know that's kind of a wild story but to be honest they are the best part of what Pittsburgh is and I hope that you would consider renting from them. This is not a pain advertisement at all. They're just great people!
JASON V | Overall ExperienceThe truck was in good condition, but I did expect to drive away with more than 1/4 tank of gas.
STANLEY SSuper easy to rent, pick Up and return
MEGAN MI love working whit Chris he is so friendly and kind and always attends to my needs. I been renting Uhaul from chis for years I will always recommend Uhaul on Unversity blvd to anyone and tell them to ask for Chris
CARMENLITA R | First ImpressionsEasy pick up and drop off
MITCHELL DThe loft was broken the day I moved my storage out. Other than that, it was excellent
Marcus S | Overall ExperienceGood experience
GAYLE ADave the manager is always a pleasure to work with!! Always goes up and above with customer service!!! Has since day one of coming there!!! Should be more employees like him!!!
Jeannie EExcellent service and experience!!
Michael DNice, informative, very thorough
paulette b | First ImpressionsWhen talking about the actual service, everything went excellent and the vehicle was in a good condition. But the employee I spoke to was rude and I think that he’s the manager.
RASHED AOUTSTANDING, PROFESSIONAL AND KNOWLEDGABLE CUSTOMER SERVICE WHILE WORKING WITH A SMILE. THANK YOU. I WILL BE BACK. BERTHA TOWNSEND
BERTHA TCustomer service was very nice and helpful
JOSEPH MThe location was fine but I was supposed to get the truck in Weirton, Wv which is around 30 miles away. I had to have someone drive me 30 miles, then I had to take the truck back 30 miles to weirton to load it along with the car that took me up there. I think there should be some type of compensation from Uhaul for the extra expense
EDWARD KAbsolutely nothing. Everything was Great 👍🏿 Staff was professional, store was neat & orderly
RHEINM TThe pick up, usage of the van, available accessories and delivery was VERY EASY!!! Also, the driver is a CLD truck drive. He really was amazed at how the U-Haul Van engine powered down when going down a hill. He truly thinks there was a device added to help slow down the speed and help the control of driving safety when going down a hill/ steep grade.
Cynthia RThe equipment was great. The price was great. The employees at this location were spectacular. I recommend anyone who needs a trailer or truck to visit the moon U-haul!
AUSTIN PI love Uhaul. I've always had an excellent experience in every area of Uhaul services.
Elizabeth S | First ImpressionsVery nice staff. Pleasant and helpful
Joyce K | First ImpressionsThe staff at the Moon Township location are incredibly knowledgeable, kind, helpful and just amazing at their job! Please recognize their effort and commitment to helping customers and representing your company well!
KECIA F | Overall ExperienceTiffany was excellent and a great help in making our experience great. Thanks.
carl W | First ImpressionsWe have had a very good experience at our U-Haul storage facility. One in particular employee was exceptional in helping us with everything. Her name is Tiffany. She is excellent, kind and helpful beyond measure. She deserves recognition.
rita c | Overall ExperienceThe staff was helpful and just absolutely amazing!
KECIA F | First ImpressionsThe Uhaul employees were extremely helpful. I appreciated their help renting a storage unit. Great customer service and I would highly recommend this location!
Kathryn S | First ImpressionsGreat staff. Clean building. No complaints.
antonio d | Overall ExperienceGreat staff. Clean building. No complaints.
antonio D | Overall ExperienceI’m a repeat customer. That says it all. Good job folks.
charles m | First ImpressionsThe staff is always polite and helpful. I want to give a special shout out to Tiffany, she always goes above and beyond with a smile and positive demeanor. She is a great representation of your company. Thank you
Danny T | Overall ExperienceThe Tiffany for everything you have done for me...
stephanie j | First ImpressionsWish there was lighting inside the storage units
Jerome S | Overall ExperienceManager was great. Superb type of guy.
david m | Online Move InThey were very Helpful and would reckmend them to any one .
GALE C | First ImpressionsWasn’t sure how to return moving blankets after hours. Left them in the truck.
RICHARD M | First ImpressionsStaff friendly and helpful. Nicholas, yesterday, going out of his way to come up to the unit with us as well as being careful to show us usage of elevation pieces.
JACQUELINE R | Overall ExperienceEveryone here was very helpful and nice, and the facility was clean and easy to use! Perfect for storing things for a couple of months while I prepared for a big move. Thanks again!
Lauren C | Overall ExperienceJust cost to much
carmenlita r | Overall ExperienceEasy to contact, lovely people, well-card for venue.
Elaine B | Overall ExperienceKnowledgeable and friendly staff
lloyd b | Overall ExperienceEveryone we met that worked there was nice and friendly. Facility was clean and easy to access. Will definitely rent again in the future if the need arises.
Gary F | Overall ExperienceDave and his team were helpful, friendly and very professional. Highly recommend this team and facility.
Sheila L | Overall ExperienceAwesome location, staff and overall experience. Will do business again.
DON H | Overall ExperiencePricing could be better. Seriously considered other local options.
lee w | First ImpressionsDave and his staff are professional, friendly and demonstrate a measure of business and personal integrity that is exceptional. I would recommend this storage and rental facility with the highest praise.
Sheila L | First ImpressionsNick was super helpful and kind
Amy S | First ImpressionsGreat staff. They were kind, courteous, and thoroughly explained the move-in process and how to access my storage unit. I will gladly return to this location in the future for all of my U-Haul needs.
Brian S | First ImpressionsThe manager Dave is very professional and goes out of his way to make his customers comfortable and satisfied.
Robinette B | Overall ExperienceI worked with the general manager and he was great! Friendly, helpful, and showed me exactly what to do, with it being my first time storing at this location.
Jodi W | First ImpressionsStaff is brilliant
Muhammad A | First ImpressionsService was excellent, storage was convenient and easy to move in and out. Employees were all courteous and helpful.
William S | Overall ExperienceLoved 30 days free storage !
MICHAEL F | First ImpressionsExcellent Facility!
tifiney b | Overall ExperienceI added an extra lock on my door somebody took it off. They got into my storage area but the U-Haul lock was still on there and my stereo is missing and I haven’t had time to report it and I went to them the supervisor there and told him about it and he act like oh it didn’t happen. I know he had a negative attitude about it and I was I was so upset that I moved out the very next week.
michele f | Overall ExperienceUsed Moon township on University Blvd, Jessica was more than helpful she a n exceptional person who was informed and delitful to talk with.
Patty M | First ImpressionsWe had an issue with multiple people using the freight elevator on different floors. It would have been nice if 1 of the staff assisted with controlling the elevator so all folks efficiently had access to it.
Mark S | Overall ExperienceThe unit was just for my sons stuff while away from RMU. The facility is extremely convenient and the young lady who checked me also made sure to take care of closing out the rental unit once I came back with the van. She remembered me and had already got the paperwork ready upon my return with the van. Now that's customer service!
Raymond C | Overall ExperienceI couldn’t figure out the Shorty Wardrobe box. 1. When n we’re to fold and tape to seal box.
michele f | First ImpressionsJessica was a breath of fresh air that I needed after dealing with some physical issues and a lot of people who really shouldn't choose a customer service-oriented position for a lasting career. She was so friendly, personable, and went above and beyond to help me handle all of my U-Haul concerns and needs. I know Good is coming to her because she treated me the way she would want to be treated, and because of her, U-Haul's Airport location will always be my first choice from now on.
Amber B | First ImpressionsA pro-rated return on the leases would be a very strong loyalty factor I’d encourage the business to consider. I have zero complaints on performance and service, however.
DAVID K | Overall ExperienceThank You, Kindly!
tamyrah m | Overall ExperienceGood location...very good mgr
Shawn C | First ImpressionsClean, dry, and secure!
JEFFREY M | Overall ExperienceDave the manager was very good to me. Very helpful and knowledgable.
Daniel B | Overall ExperienceThey were kind and professional every time we had an encounter. Very understanding
Tammy C | Overall ExperienceEmployees very helpful and friendly
gale b | First ImpressionsI used the "1 month free" after moving. The staff was very helpful. And the facility was easy to access.
Mike D | Overall ExperienceNice unit and staff was great...the only issue is the rate was raised immediately after the first month by 28%... that seemed a little shady.
Shawn C | Overall ExperienceDave was always extremely helpful with me!! He was always very patient and kind especially when my husband was deployed over seas by always working with me regarding storage!! Highly recommend this Uhaul storage location!!!
Amanda M | Overall ExperienceNot having lighting in the storage unit was a challenge . Otherwise excellent and efficient service.
Kimberly C | First ImpressionsThe only reason for cancelling the storage unit was because I became I'll and needed to cut expenses.
Carol Y | Overall ExperienceThank you for your services
Wyman R | Overall ExperienceStaff is super nice and helpful. I would definitely use again or recommend to friends and family.
deborah h | Overall ExperienceExtremely clean and well taken care of facility with competitive pricing! I would highly recommend!
Karen R | Overall ExperienceNice to have a month free after a move! Very helpful.
Mike D | First ImpressionsThe staff member that helped me check in was super helpful and informative. Took the time to explain the elevator system which I’m sure would have stumped me at some point. Took the time to walk me down and answered all my questions. His customer service was greatly appreciated.
Christopher B | First ImpressionsJake was very helpful when I first rented the unit. Sebastian was also very helpful when I was checking out. Thanks for everything!
Mary J | Overall ExperienceThank you, kindly Have A Fantastic Day!
tamyrah m | First ImpressionsExcellent customer service and seamless storage unit check-in and cargo van rental. Staff friendly and helpful.
Paul Z | First Impressionsvery helpful staff
John B | Overall Experiencewas being charged for my storage unit i canceled months ago.
leah k | Overall ExperienceVery pleased..
Todd S | Overall Experience$100 for a tiny broom closet sized storage is a compete rip off. And it made it seem like when I reserved it that it would fit the contents of a one bedroom apartment. Super disappointing
Allyse H | Online Move InU-haul Moon Township Pa is the best storage place I’m I’ve used! Thank you Val
valerie m | Overall ExperienceVery knowledgeable and courteous staff
Ken R | First ImpressionsKeep up the good work.
David K | Online Move InI had some unplanned items show up for storage and had to get another unit and staff were fast and helpful to add a room for my use.
DAVID K | Online Move InLast gentleman that helped me was awesome. He was kind and very helpful.
Davith H | Overall ExperienceGreat secure facility. Clean, quiet, and convenient. Optional sizes of storage rooms, carts available inside door to transport items to your storage locker. Loading dock for convenience. Got a promotional free month. Very helpful staff. Green area to recycle/reuse boxes and/or stuff.
jennifer K | First ImpressionsSomebody climbed over the wall in to my unit.... and stole several things....I didn't have insurance therefore I didn't notify you.... I'm very upset with this situation...that's what why I took my business to a different company....
Craig C | Overall ExperienceThe storage area is kept immaculately clean. The staff was always very helpful and accommodating.
WILLIAM O | Overall ExperienceHighly recommend!
veronica w | Overall ExperienceThe staff was outstanding and always helpful.
eileen f | Overall ExperienceThe storage is not secured. Open for anyone to walk into the facility 24/7. Did not need to swipe access card to get into building, on elevator, or on second floor at 9p at night. Plus, they have big rat traps in the storage units.
CHRISTINA M | First ImpressionsDave, You and your staff provided top of the line service. I would recommend you to anyone with complete confidence. All the best, Joe
JOE R | Overall ExperienceDave and his team are very helpful.
John M | Overall ExperienceThe entire team was amazing. Everyone was very professional and very easy to work with. This was our second time working with this company and I highly recommend them.
deborah h | First ImpressionsThis facility is always clean, accessible and welcoming. Staff is helpful when you need them.
JUDITH H | Online Move InI would add some type of lighting in the storage units themselves.
ZINA D | Overall ExperienceThank you for being open in this time of urgency.
Grant K | First ImpressionsGreat staff very helpful and efficient
Lewis O | First ImpressionsGREAT Service - Friendly, Pleasant and always willing to help in every way.
ZINA D | First ImpressionsI highly recommend this U-Haul Storage Facility. The staff are pleasant, competent and helpful. The facility is clean and easy to access, We were able to store our items there with confidence.
JAMES S | Overall ExperienceX
John D | Overall ExperienceThey were professional and considerate of my needs
karrin h | Overall Experiencequick pleasant and helpful
Frank C | First ImpressionsNick was very helpful helping me set up my storage unit. I will be coming back for all of my moving needs in the future. Thanks!
Matthew K | First ImpressionsClean, safe, friendly and very helpful staff!
Francois P | Overall ExperienceBeing assigned storage unit was cumbersome. Secondary contact info had to be re-entered 4 times because of poor UHaul software.
David S | First ImpressionsVery good experience using the storage facility for almost 2 years. Clean and well maintained. The reusable box area and the unwanted furniture” section is a great way to recycle/reuse. Thank you !
lynne a | Overall ExperienceThere is a wonderful employee named Chris on site. He is friendly, professional, and solves any problem instantly. Other employees who work there are terrible. There’s one with a ponytail. He’s awful.
Seth C | Overall ExperienceI want to say that the u haul rentals at Gablers Garage have been the best. I would highly recommend going to them. They have the Best service and were very reasonable and understanding!
Carie M | First ImpressionsThe staff was very professional and curtious
harry m | Overall ExperienceDavid and his crew were extremely helpful and went above and beyond their duties to make sure that we were taken care of during our move. We felt like we were working with “family”. HIGHLY RECCOMEND
Mary J | Overall ExperienceEverything about the staff at this UHaul was top notch. Would get a unit here again if needbe.
Brett G | Overall ExperienceYou can always trust UHaul for your storage. It's secure for your belongings, with convenient 24 hour access. Your belongings won't get wet or have any other problem.
Laura M | Overall ExperienceDave and his team always do a phenomenal job and I couldn’t recommend this location enough.
LINDSEY C | Overall ExperienceStaff goes above and beyond to provide service.
Paul K | Overall ExperienceThe Manager was very polite, helpful and knowledgeable.
Jessica R | First ImpressionsWell done.
Robert P | Overall ExperienceMy storage facility was excellent. I’ve no complaints. Had I need a facility again I would not hesitate to use Moon Township storage.
lola w | Overall ExperienceI found the place to be convenient and the staff very helpful.
JEFFERY H | Overall ExperienceEverything was good, if the need arose I would easily come back for my storage needs.
CHRISTOPHER B | Overall ExperienceThe facility and staff were good
Laura F | Overall ExperiencePlace was great only issue is that if you don't have a truck the loading dock is a hinderance. The elevator is a hit or miss if it decides to operate. Have to slam 2 or 3 times.
Winifred Q | Overall ExperienceI absolutely love this facility - for storage and truck rental! The staff is the best! I cannot say enough POSITIVE words about them and the services!!! 5 STAR all the way!!
Barbara T | Overall ExperienceThe people were helpful when I turned my box in. Very simple and quick process to return the empty box and I appreciate the staff at the moon township uhaul.
Jesse Y | Overall ExperienceExcellent customer service!
Buffy M | Overall ExperienceGreat customer service!
Buffy M | ReservationThis facility and staff have been the BEST!! I have had a lot of changes in my life over the last 3 months and this entire facility from rentals to storage has been awesome! Cannot say enough!!
Barbara T | Overall ExperienceThe staff was very professional. No wait. They were even willing to work in the rain to get the trailer off! Highly recommended.
Tapiwa C | ReservationThank you my experience was great with the use of your facility.
Don G | Overall ExperienceThank you!
Suzanne A | Overall ExperienceThe staff was friendly and professional.
David B | Overall ExperienceI was very happy with the service at this location. The major downfall of this was when I moved out on April 23 which was 6 days after I paided $197 for rent on the 17th and Uhaul wouldn't refund any
JOHN M | Overall ExperienceStaff was always very friendly and respectful.
Ada H | Overall Experience