Customer did not leave a comment.
John DCustomer Reviews for U-Haul Moving & Storage at Black Rock
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Today I rented a truck for the 100th time in 30 months. I couldn’t imagine renting anywhere else. Robert and Paul and ALL of Charlene’s crew are professional, courteous and enjoyable to work with. I’ve recommended this location to everyone who asks about truck rentals, even if it’s not the most convenient for them. 👍👍👍👍👍
BAYARD DPlease let your customers to know that the back lot can be accessed through the building
Janina PRobert is an exceptional, knowledgeable person to work with.
Andrew CThe people working in the Fairfield avenue location in Connecticut are amazing. Smart, knowledgeable men and woman who want the best for the customers..
Richard B | Overall ExperienceDdd
Jose RKenny was so helpful! Thank you. Well done
ADAM PService was spot on ! I wouldn't change a thing .
allen hstaff was very helpful
Robert MThe truck was clean but it was misfiring pretty bad. Lead to horrible gas mileage and low output, not to mention sounded horrible. Maintain them!
Schuyler CNot sure why I spent 15 min with person checking brake lights, turn indicators from from front and back, high beams in pouring rain after my 2 1/2 hr rental.
george rAlways easy and friendly. Trucks seem new and really clean!
ANDREA RCheck all vehicles before asking the customer to do so.
ALETHEA JComputer was “down” staff showed no interest in helping customers. Attitude “ too bad guys - nothing I can do” ( except sit ant talk to coworkers.) I went to Black rock UHaul. Charlene told me “not all the computers are down” She had no trucks available so I went back to Pine St U-Haul. I had to argue with the staff to try all their computers to see if one worked. They told me all computers were down nationwide. After insisting - they tried and one computer worked. I felt the staff was really dissaponted that the computer was actually functiong - and they had to work! If I hadn’t gone to talk to Charlene on Black Rock - I don’t know if Pine Street would have ever called me to tell me they could fulfill my reservation. When I did get someone to open my reservation on Pine St - she was incapable of completing the reservation. An employee still seated shouted information to help her with my reservation. Finally, she reluctantly got up to help the person that was attempting to rent me my reserved truck. My 10:30 reservation was completed more like 11:30. Worst customer experience ever. No one even bothered to say “sorry” for the inconvenience. Any one reading this review - do yourself a favor - go to the Black Rock office. Charlene runs a tight ship. You’ll get good service!
Jennifer B | Overall ExperienceCan’t get any better
ADAM PThe elevators are too small. Having larger freight elevators and all-wheel-drive trolleys/dolleys would enhance the experience. I got stuck in the elevator once and feared nobody would have heard me despite pressing the emergency bell. Eventually, the elevator was back in service. Easy move-out process.
Fabienne F | Overall ExperienceFriendly, helpful and patient with me throughout the entire process.
Edward BGreat staff and support.
miguel VThe lady at the counter was very accommodating
Rita JOutstanding customer service. I have no complaints.
Phyllis FConvenient location, great staff, equipment in excellent shape! And we have a storage unit there so we were able to drive the truck back to return it and empty it into our storage unit at the same time. Very handy. And their facility is clean and secure.
Lynn RYou can take good care of Darlene, who helped me at the rental desk before and after the rental. She was very good at her job!
Archibald KEverything was fine
Bruce SPaul checking the vehicle back in tried telling me the text I received to download the U-Haul app wasn’t an app it was online. When I took the truck it had less than half a tank when I submitted the get my truck there was no section to change how much gas was left so I went around the corner to move down the block and back to the U-Haul around the corner all in maybe drove a mile. And Paul said he was going to charge me $28 because U-Haul gave me a truck with less than half a tank of gas.
CONOR CRobert was super helpful. I appreciated it.
Joshua PWhen to the facility on Dec 24 at 1:15 PM and it was closed. I wasn't informed about this early closure 2 day prior. Note: other customers were there and wasn't able to access their rental space.
ELAINE G | First ImpressionsStart renting car for the same price
serge pThe poor rating is based on the check-in experience with staff. Not customer-friendly or helpful at all.
Nancy v | First ImpressionsThe staff here are downright surly. The gas gauge was, at worst, an 1/8 of a tank below what it was when we picked it up and they charged us $15. They gave us a hard time about everything. Not a customer-oriented business!
Peter vEasy in and Easy out
MICHAEL FOver the past year, I and a team of volunteers I lead have rented trucks and vans from UHaul go Black Rock in Bridgeport more than 50 times, on average once a week for the full year. On every occasion, the rental vehicle has been ready on time, clean and in perfect operating order. And on every occasion, Charlene and her staff have been courteous and professional in helping us make reservations, check in and check out. We have a partnership that we truly value. I know it will continue. Thank you UHaul of Black Rock.
BAYARD DThe app was not good. Verification took too long. Chat support person was terrible: said they needed to call my wife but that my wife did not answer her phone. But my wife never got a call. And why do you need to contact my wife? Im a 52 yo man w a valid drivers license, a credit card, excellent credit and a clean driving record who lives a quarter mile away! It said the van was in front lot; but the van was in the back lot. Fortunately, Sherill at this Uhaul was present and made up for the poor app and poor app service.
Peter SOnline check in is cumbersome
Chris bTwo Things: 1) you should not that your reservation is cancelled if you don’t pick it up by your designated time as mine in process of being cancelled since I was 2 hours late 2) I reserved the truck at one facility but it wasn’t there even though my reservation was correct for location. Since both locations were in town, the proper location I went to was able to rent me a truck but it was 1 size larger than my original reservation
James CThe staff, both pick up and return, was very helpful.
James VGreat crew at this location. Friendly, helpful and efficient. They're the best!
Maura Pwater damage to my property, completely unacceptable. UHAUL should offer refunds for such damages
Eleonore H | Overall ExperiencePick up drop fast and friendly. Can was spotlessly clean.
Stephen PUpon return the attendant took the time to show us how to self return the vehicle if needed to do that in the future.
Christina DGentleman at pick up was very helpful and professional. different gentleman at drop off was very rude. three of trying to drop off at same time, so 2 of us couldn't tell where to park or wait. Yelling at both of us because we didn't know what he wanted us to do was unhelpful and unprofessional. but at least he was fast and efficient. Rude and fast is better than rude and slow!
Stephen PGreat manager great staff thnx
Oz A | Overall ExperienceThe staff who served was so nice and respectful and helpful
Oz AThey were very helpful and good customer service
Ronald nHad trouble checking in with app; luckily the store manager on duty, a very helpful lady, assisted and got me all checked in. She deserves an A+ for excellent customer service. Vehicle was very clean, no issues whatsoever for this short term rental. Highly recommended!
Raffael AIf you want customers to look over pictures and compare them to the equipment to confirm any previous damages and or point out any that are not shown in the pictures, then you should be able to zoom in on the pictures to be able to see each and every detail. In addition to this, the link for the pictures should not expire at any point until the rental is returned. The renter should also be given the option to download these pictures. I was not happy with this rental experience. I've rented from uhaul for 10 years and this was the worst i've ever had.
Louis CI extended my day to two days, picked up the Uhaul at 5:15pm. on the day I rented it, and was told it had to be returned at 5:15pm the following day, and I'd be charged $20.00 for each additional day if returned after my 24hrs. But when I called to extend it for another day after the day I originally got, I was charged over $58 instead of the$20 I was told, and was told I had
CONRESA RVery Curious,thank you
ROCHELLE ESuper
Jeff W | Overall ExperienceAn was nice and clean and it was easy to check in/out
Eddie MOn the customer vehicle overview, add a section for cab interior. The dashboard glass on my van was cracked, but there was no way for me to record this on the online form prior to acceptance of the vehicle. I had to grab an employee to show him and to have it noted manually.
Erik LBest friendly location to get your rental trucks and supplies.
Miguel RToo expensive
maurice f | Overall ExperienceNo recommendations. Product & service were very satisfactory.
John CI use UHaul of Black Rock almost weekly, but limit my survey responses to things that I notice beyond the ordinary. Over the past two years that I have patronized Charlene’s branch, a number of employees have stayed but there has been expected turnover. Charlene’s new staff invariably follow her lead in being polite and patient. They train up fast and become knowledgeable and valuable members of the team. A manager’s ability to manage staff turnover is often a challenge, and those who do it well earn loyal customers.
BAYARD DGM Charlene Reyes was great. Customer service #1
Joseph B | Overall ExperienceJustin was great! He was really professional and helpful with getting me set up.
leia p | First ImpressionsApp had issues. Went mobile check in. App asked me to take photos of my license and the app wouldn’t activate the camera. Checked settings, I set my phone to allow the app to use my camera. One worker was incredibly obnoxious, while the other was professional and incredibly kind. This resulted in frustration from losing 20 minutes of my 4-hr rental window.
Matthew GOnly one employee on duty and a line formed.
paul aThe entire process takes sooooo long with all the online questions and picture taking etc… I spent over 1/2 an hour in the office and at least 1/2 an hour online dropping vehicle off. But, the Location is great, customer service was great!
melissa bThe team at UHaul of Black Rock is wonderful. The manager trains up new hires patiently, and ensures they understand not only what they are supposed to do, but that the customer comes first.
BAYARD DVery speedy process, I believe one of the suprivors Matt, short dark curl hair, got me in and out in under 15 mins which I really appreciated. Drop off times were very accommodating. Will be returning for future uhaul needs.
Ryan WGreat customer service in person. Too aggressive contact when I was an hour late and hadn't called back in yet they called my emergency contact to talk about when the car would be returned. First of all, she had no idea as I wasn't really late, just bad traffic. Secondly, it made her worry. Not a huge deal and otherwise the automation you out in is great. Process just needs to be tweaked.
Chris LThe service is agonizingly slow, nobody can get you promptly through the paperwork and I have not one copy, not one receipt! It’s appalling! They barely know what questions to ask as you try to express what you need. $19.95 is a joke! You end up paying double. Even for the gas, the mileage - where are my copies so I can decipher this rip off! I will use your services when I need to but your shining image of being an American “Big Brother”, an efficient and helpful service respected and respectful to every walk of American life, has dissolved into some gruesome swindle. Get your selves back to what you once were. Everyone there looks so absolutely miserable, you want to run away!
Laura PExcellent Service!
BARBARA M | Overall ExperienceExcellent Service!
Francis mWhy is the check in and check out process so methodical and long?? Its 2023- employees should have a tablet, inspect the vehicle with customer, agree to sign waivers and be on their way. Doesn’t make sense that the customer has to go search for the truck themselves and do a solo inspection. Painful process!!! Redundant. Also, it’s ridiculous that employees back the trucks all the way against the wall and ask customers to search for the plate number that matches their set of key. The plate isn’t visible unless we walk to the back of every truck. Overall, just ridiculous.
rena pThe first truck they gave me had a mechanical problem that was easily identified by me in your parking lot. They gave me another truck but I was surprised they put me in a truck that sounded like it was ready to blow a belt or a power steering pump. The second truck they put me in was perfect - thank you. The customer service rep on the front of the rental and the back (return) of the rental was great.
Christopher JAll the staff were extremely helpful and kind all throughout the day since I was there most of the day. I was confused about a lot of different things but the staff helped out at every step of the way and were extremely patient and understanding. This was a great experience and I am very appreciative of this uhaul and the staff that work there.
Sara L | Online Move InThe best and most professional staff. Everyone was helpful and went out of their way to explain things and help me. Thank you!!!
MAUREEN K | Overall ExperienceSecurity was excellent, price was reasonable and access convenient every time we had to visit.
theodore P | Overall ExperiencePlease do something about the rat/mouse infestation! Clothes & other items ruined due to rodent damage.
Amani G | Overall ExperienceNone
Joseph B | First ImpressionsExcellent service!
BARBARA M | First ImpressionsThank you
Carlisa B | Overall ExperienceMy only issue with this facility was the mouse problem. I had that storage unit for quite a while and have paid them a lot of money over this time. I had to get rid of a lot of my stuff due to the mouse issue. I’m very disappointed.
Jasmin B | Overall ExperienceKenny was very helpful to me and so wattage when I rented a van the next day . They are an asset to u haul !
Patricia L | Online Move InThank you
Robert K | Overall ExperienceI had an opportunity to change my storage unit reservation to a larger unit but it was on Easter Sunday. Kenny, who was on duty at the Fairfield Ave facility in Bridgeport CT, could not have been kinder and more helpful. I am very grateful
KATY D | First ImpressionsMost of the staff is very unfriendly and rude. I felt the facility was very confusing to find my unit and had horrible accessibility. Process to rent a truck or unit was time consuming and had way too many unnecessary step. I’ve used many different Uhaul facilities and rental companies but this was by far the worst experience I’ve had.
QUIANNA D | Overall ExperienceIt would have been nice to get some of our rent pro-rated since we closed the unit just 4 days after autopay went through... but I now understand that's not the policy. Thank you for your services. :)
Ashley D | Overall ExperienceThe manager there she was always there two help!!!!
MIGUEL R | Overall ExperienceKenny was knowledgeable and patient. A definite asset to the U haul company
alexander m | First ImpressionsThank you
Tammy R | Online Move InExcellent experience!!
Mary O | Overall ExperienceUnfortunately my storage room was on the basement. Yes you guessed it properly, the elevator went out. But the Staff was more than helpful in helping me bring my goods downstairs to the storage unit I rented..Really the staff is incredible and the unites as clean as you can possibly get them
Arthur W | Overall ExperienceNeed to pick up access card Couldn’t be programmed last night Was near closing time Will stop by today 01/04
MARY G | First ImpressionsCustomer service at this location was always great.
Kimberley W | Overall ExperienceThe representative was attentive and answered all my questions. Carried out my transactions in a professional manner. Thank you
LIMAN S | Overall ExperienceKenny the assistant manager was a dream to work with . The facility is immaculate. I was VERY impressed with the courtesy and service 100% !
Corey G | First ImpressionsThe access hours need to be extended especially on the weekends.
Taneaka P | Overall ExperienceI was actually kind of sad when my storage needs were over! The people who work here are very nice and always helpful. The place is spotless, and I always felt very safe going to my unit. This is a well-run business.
Paula F | Overall ExperienceManager Charlene was very professional , courteous and more than capable at her job. The other workers seemed as well....I dealt mostly with Ken and Paul and they also seemed to do their jobs exceptionally well. All of them answered any questions I had courteously, promptly and in a very satisfactory way. Only at the end did ideal with Xiomayor (sp?) But she seemed to share the same characteristics as the other. I was very much impressed and I would highly recommend ( already have ) the facility in Black Rock.
Timothy N | Overall Experienceworkers were very nice and very helpful
Patrick E | Overall ExperienceCharlene and her staff are fantastic people a young lady who works I have trouble pronounce her name was a blessing to me
JOHN S | First ImpressionsGreat experience! Staff always helpful and knowledgeable .Facility was always clean and in top shape.
lisa g | Overall ExperienceService was good.
HAROLD B | First ImpressionsThe lack of a ramp to get flatbeds down tocar level made the loading unloading effort very difficult. Loading dock is also not appropriate for vans or pick up trucks. Female attendant on duty on july 19 was very rude and with an attitude. We complained to the assistant manager who was very understanding and friendly. He also agreed that she had a problem and was going to mention it to his manager. The process and requirements to rent a truck was beyond complicated and scary: worse than going through customs or immigration when entering the USA. We have rented cars and trucks all over and internationally and have never encountered a similar experience. You are made to feel like a crook or a criminal. Not good customer service. At all.
Peter B | Overall ExperienceI like that there is access to restrooms if you need it.
JAMES T | First ImpressionsAwesome I rather have my belongings here than any other storage company
FREDERICK B | First ImpressionsThe elevator is very small and difficult to navigate with loaded carts. The automatic door closure is far too quick and annoying to have to constantly have to deal with while trying to navigate getting a cart in and out. Definitely not ideal for moving loaded carts.
Peter F | Overall ExperienceI got one of my units at least 20 years ago. Had no problems.
FRANK R | Overall ExperienceKenny era excellente. Nos dio servicio excepciónal y nos ayudó corregir un problema al entregue del camion.
JOHN M | First ImpressionsThe team was very helpful. I wasn't aware that the lock would already be in the unit waiting and they explained the process. I had an issue with my door code and the manager was able to assist me and have a team member issue me a scan card. The unit is smaller than I expected so a picture with dimensions might have been more helpful, but overall it was a great experience.
Charlie C | Online Move InOverall I didn't care for the van..
Sandra L | Overall ExperienceAccess to the facility after hours was difficult and the team did provide a remedy.
Michael S | Overall ExperienceBest location
Jose C | Overall ExperienceManager and crew are great. Clean and convenient location
Jose C | First ImpressionsElevator is absolutely way too small in the main building. It was not disclosed until after a unit was isolated on the second floor that this was the only elevator. It made moving much more difficult.
Agnes E | Overall ExperienceI am very happy my personal belongings are safe and climate controlled. Both are very important. Thank you.
Elena H | First ImpressionsKenny was a pleasure. His help was concise with his information.
antoinette f | First ImpressionsThe only draw back to this whole experience (first time using any storage space) is having to pay for a whole month even though we took our things out in the middle of the month. Other than that, it was a great “adventure”. I would highly recommend this facility.
Heidi R | Overall ExperienceMy time using uhaul storage was fine , only down fall was my items being damaged by water with a storm but besides that never have had an issue
Ashley D | Overall ExperienceGet even smaller storages
PETER W | First ImpressionsCharlene was super nice ! And answered all of my questions! Getting a storage is very new to me … it’s definitely a great experience
Markesha C | Online Move InCharlene is always extremely helpful and knowledgeable. We have used her location on multiple occasions. Her staff is also very responsive and courteous.
Stephen D | First ImpressionsI would have rated everything excellent. BUT The Elevator is too small and the doors close way TOO fast! please slow down how fast the doors close. But aside from the elevator, it would have been an excellent rating.
PHILIP B | Online Move InGreat experience great staff
Alfred S | Overall ExperienceNeeds bigger elevators.
Chris R | Overall ExperienceElevator is not big enough. But staff is very helpful and friendly!
nato j | First ImpressionsThe apps and links for picking up and returning the truck do not work properly. The local people are great
Peter K | Online Move InThe floors are like an off-road course,the elevator is way too small,needs a freight elevator really bad,the lights kept going off every couple of mins,there was never any paper towels in the restroom and the threshold coming off the elevator and especially the one for the outside door are a real pain in the butt and my unit was pretty much on the other side of the building way down in the dungeon,other than that, it was great,oh and the carts need brakes really bad too,especially the mattress carts,trying to get a mattress on one of those is a real chore,oh and now they come with the “cleaning fee increase in rent by $7.00/month,not during the height of covid but a year later,which is exactly the thing that made me move out,and nothing, I mean nothing is free,sorry to sound so whiny but y’all asked for my comments.
george f | Overall ExperienceThe facility and in particular the personnel were great. The only fly in the ointment are some corporate processes over which they have no control.
Audrey N | First Impressionsalways clean ***** elevator is small
Linda M | Overall ExperienceI’m so happy I decided to use this Uhaul(Blackrock) location for my moving and storage needs. The manager was very helpful and the staff was nice. The facility was nice and clean
natasha h | First ImpressionsGreat service, clean and well maintained unit. Affordable & secure.
Karina A | Online Move InThe gentleman who helped us was friendly and very helpful. The move in went very smoothly. Thank you!
Michelle Q | First ImpressionsAlways a great experience at this U-Haul store!
Melissa G | First ImpressionsCharlene is very accommodating..Very happy with the service and convenience at this location.
Bonnie G | First ImpressionsKenny was especially helpful, patient, and out-standing!
Robin W | Online Move InPromised 1st month free and took a screenshot with my phone. Person at desk wouldn't honor it.
Mary C | Online Move InI have used the Fairfield Ave facility on many occasions for storage units, moving vans and supplies. Always impressed with Charlene's operation. Employees are efficient, and friendly.
John C | Overall ExperienceService was very sharp and helpful. employees here are VERY well trained, attentive and capable. We were accommodated by Kenny both in renting a cargo van and acquiring a storage unit and in the check in process returning the vehicle. Great, personable customer focus. Also their technology seamlessly mapping transactions to mobile phone are a great convenience and time-saver.
theodore P | First ImpressionsInitially when starting with UHaul the connection was not the best. I went to one UHaul in Bridgeport and they could not assist with tranfer to the correct location of UHaul in Bridgeport. With a family member we had to travel a long distance and go to UHaul at least twice to be able to get in to the unit as the covering employee had not been informed how to handle the situation. It was a rough start, but no problems as the time continued. I, nevertheless, would choose to go to this UHaul again, now being familiar with their set up
MARY L | Overall ExperienceVery helpful
CHRISTOPHER B | First ImpressionsMy only complaint, is that while switching units to the other side of the building, there were no ramps to get into the other side. Creating more than twice as much work. One cart turned into two carts and we had to reload up a couple stairs.
Alora B | Overall ExperienceI was forced to call a locksmith for my own personal lock. The persons credentials were never checked. I’m sure there’s not even a record of him arriving. I believe this is a racket and I was stolen from. Never ever rent here ; they are unsympathetic to mistakes for people already having a hard time.
Adam W | Overall ExperienceThis facility is clean and well maintained
Kurt S | Overall ExperienceCharlene was very efficient, knowledgeable, and helpful. A++
James T | First ImpressionsI had my storage unit for nearly two years and never had a problem with accessing it. The staff at the Black Rock U-Haul have always been knowledgeable, helpful, and friendly.
Jennifer Z | Overall ExperienceI was very impressed with the knowledge and the honesty of the staff. The pricing is very competitive. I was Waited on and a friendly and informed manner. I will definitely recommend U-Haul to my friends when they need to move. Can you please stop have you lost your mind
sharon k | First ImpressionsThe same young person who helped me open an account a year ago 1335 is the one who i met the day i closed...and what a guy he is polite sharp hard working kid made it so easy for us ....thank you so much
Quadia R | Overall ExperienceThe young man that helped me was helpful, put the young lady that was there, she was rude in some way, she was taking inventory wile I was in the same spot, and she hit my leg and did not say excuse me.
JOHN K | First ImpressionsThe two gentlemen that wrk there were very nice and helpful
Carol P | First ImpressionsMy experience with UHaul was excellent. Only because I moved did I close my storage.
marco o | Overall ExperienceI have nothing but great accolades for the service I have received from all my dealings with the staff at the local facility in person or on the phone no matter who I spoke too. That's why I gave excellent ratings
kathleen y | Overall ExperienceEverything was great. Clean, friendly helpful service. My only negative comment is that the elevator is a little small. Other than that my experience was very positive. Thank you.
DOMENICA P | Overall ExperienceThe front desk was extraordinary !!! Thank you every one for their support and advices in the unit
Araceli G | Overall ExperienceI was very happy to have the storage unit came in very handy
MARY D | Overall ExperienceYour representative, Breyanna, was friendly, efficient and helpful
Margaret M | First ImpressionsI like the way the security was run. Nobody would be able to get in who wasn’t supposed to be there!
debra h | Overall ExperienceEveryone was friendly and helpful made everything easy for me. Even the bathroom was very clean. I would recommend this location to anyone. Thank you
Linda A | Overall ExperienceLa Persona que me atendió muy amable y supo explicarme muy bien las instalaciones, la tarjeta, etc. Muy satisfecha es la primera vez que rento un espacio de almacenamiento en Uhaul
Mavel V | First ImpressionsKenny was great. Informative and friendly. Helped us get our storage up and going. Thanks.
marco o | First ImpressionsMy only complaint is that the card reader would often take several swipes to work.
Robert T | Overall ExperienceWorking with UHaul Blackrock was a very positive experience. Storage unit was clean and dry. My things in perfect condition when I retrieved them. Staff friendly & extremely helpful. Highly recommend.
Nancy S | Overall ExperienceGood clean facility
brad K | Overall ExperienceI would recommend this facility for its cleanliness and the location however the customer service representatives on several occasions seem very distracted and somewhat impatient.
Marylee m | Overall ExperienceEfficient and friendly check in.
William M | First ImpressionsStaff was most attentive and helpful. Made a stressful experience bearable and actually pleasant.
Amie B | First ImpressionsThe cost of the rent was way too much money.
SALIM H | Overall ExperienceVery good info and friendly service made for excellent user experience.
Craig Z | First ImpressionsEveryone here is friendly and also knowledgeable. I avoid other locations to come here because they're so fantastic.
Tyrone M | Overall ExperienceCharlene was absolutely awesome In dealing with me, extremely patient,helpful,knowledgeable. I apologized to her for my poor disposition, but must comment that she gave me SUPERIOR OUTSTANDING SERVICE
Anthony C | First ImpressionsGreat place to store my sons college stuff
DENISE H | Overall ExperienceWhen I initially rented the unit it wasn’t clear that I would have to pay first since I was told that I’d have the first month free. Instead I got the second month free as a means to appease the matte
LUZ-MARIA V | Overall ExperienceOutstanding service and facility.
Janine J | Overall ExperienceGreat service! Team extremely helpful and answered all of my questions. Facility clean, neat and dry.
Nancy S | First ImpressionsAt some point during rental, a big water leak occurred. The area was cleaned by the time we came to add items to our unit. But mildew smell from the leak were in our clothes. Wish we had been told.
Michael V | Overall ExperienceGreat service; friendly atmosphere and well secured.
Martin N | Overall ExperienceWould not choose u haul storage.
GLORIA C | Overall ExperienceAt first we had issues with our reservations we made earlier this month. When we got there we spoke with the manager Charlene and she went above and beyond to accommodate our needs. Very happy overall
Margaux W | First ImpressionsAccess elevators are to small .. storage doors are no to high .. un level floor ramps are uncomfortable for heavy staff
Gonzalo M | Overall ExperienceElevator too small. Very inconvenient where the storage unit was located.
Tammie C | Overall ExperienceGreat Service. I was extremely happy when I needed help.
Martin N | First ImpressionsWhat a great and profession service U-Haul provides. The rep made the process very easy.
Shirel R | First ImpressionsWhen we came to move in there was no reservation on your records. Your employee said we needed to upgrade. And PAY for the u Your employee said there was not a storage unit as we reserved available.
Patrick F | First ImpressionsGood service, clean facility, fair price/
James P | First ImpressionsReally went well and the associate did great answering my questions and providing me with options.
David L | First ImpressionsThe staff is so helpful and the facility is clean, well-lit & very secure which definitely gives us peace of mind!
Madeleine T | First ImpressionsWoman was very patient showing me several different size storage units / assisting me with making a decision . Checked me in with no issues and helped me understand process .
Ashley T | First ImpressionsA very good experience
KIT D | Overall Experiencegreat service and staff
Rose D | Overall ExperienceAll the employees at this location over the years have been nothing but nice, helpful and pleasant. A wonderful experience, thanks!
Melanie m | Overall ExperienceThe staff were terrific at this location. Regardless of who was on duty, they were committed to being helpful.
JOHN P | Overall Experience.
MARK S | Overall ExperienceAll in all a good experience Thank you
francesco p | Overall ExperienceGreat operation all the way around.
William B | Overall ExperienceGreat customee service!!!
Ashley R | Overall ExperienceCharlene Reyes and staff were very helpful and always courteous. Thank you all!
paul k | Overall ExperienceStaff was friendly and professional.
Jhanelle J | ReservationThe trainee that was left in charge for hours was not knowledgeable enough to be left in charge and could not assist effectively. Also I had to call on 4 times over 3 days to gain an answer.
Marylee m | Overall ExperienceGreat place
Brian K | Overall ExperienceGreat facility and staff...especially the manager, Charlene Reyes.
Craig M | Overall ExperienceA lot of effort to get into the storage bin.Dolly everything into a small elevator, and then maneuver around a hallway corner that would’ve been easier to negotiate if 1 storage bin had not been built
Scott C | ReservationIt would have been more convenient if desk staff were there longer because I have a long work day and was limited to weekends to consult a front desk person. Otherwise, great, positive experience.
samantha h | Overall ExperienceThe staff are excellent and the facility is clean and well maintained, but there are some limitations. The elevator is too small to easily fit some furniture pieces, and the facility locks at 7 PM.
Matt S | Overall ExperienceFirst class
MICHAEL D | Overall ExperienceYour facility was very clean, employees were all very nice and I felt like my belongings were safe. Thank You!
lauren c | Overall ExperienceOver priced for what you get. Other uhaul storage places are cheaper. Card reader doesnt work properly and takes multiple tries to work. Only rented out of emergency. Would not go back or recommend.
chris m | Overall ExperienceThe staff was nice and helpful. This is my second time using the storage unit and renting a van and everyone was great. Would definitely reccomend uhaul to all my friends
Naima R | Overall Experience