Customer Reviews for U-Haul Moving & Storage at Calgary Herald

Rating:

5.0

Evin did an excellent job. Very polite, helpful and professional. He made my visit an enjoyable experience.

Rating:

5.0

Everyone who worked there was great.

Rating:

5.0

I enjoyed my experience there.

Rating:

5.0

Staff was very helpful.

Rating:

2.0

Individual who assisted us upon arrival was rude and unprofessional and continued to be rude, even when we dropped the trailer off.

Rating:

3.0

I took the truck for two hours, and paid for the whole day. $130 for two hours is a great price. I will never contact you again and I will not advise my friends. Why indicate the hourly cost if money is withdrawn per day?

Rating:

5.0

Amazing place to store your things!

Rating:

5.0

A gentleman named Eveen helped me today with my trailer rental. His assistance was excellent and made everything easy!

Rating:

5.0

Very happy with the service and experience end to end. Any issues were resolved efficiently and with professionalism. Thank you U-haul.

Rating:

5.0

All the staff were extremely helpful and friendly. This U-Haul location is the best I have ever experienced.

Rating:

5.0

I had an excellent experience and see nothing needing improvements.

Rating:

5.0

An awesome experience! Eveen was great when dropping off the vehicle. 10/10 would recommend!

Rating:

5.0

Manager is an amazing person

Rating:

4.0

Parking lot was difficult to navigate on 5 pm return. Cars and Uhaul vehicles were scattered everywhere.

Rating:

2.0

Better facility. Same terrible organization

Rating:

3.0

Two comments. First, there were no furniture pads in the truck as was requested. I asked the attendant to ensure they were there and he assured me so. I should have looked but he claimed it was taken care of. It was removed from my bill at the return but we could have used them for the move. Second and more of a heads up for your maintenance as it didn't really affect our short move. The AC in the truck we were assigned does not work. If I were using this truck on a longer haul on a warmer day I would not be happy.

Rating:

5.0

Service was excellent.

Rating:

2.0

Manager did what was not necessary for my reservation, when went to the office was different story I wasn’t happy for intakes she took was very wrong and took right away the payment without even due date.

Rating:

5.0

Will Deal with this location again as was a great experience and friendly staff

Rating:

5.0

The rental pickup service is excellent. The customer service is very courteous and helpful. Thank you.

Rating:

2.0

Wiring was broken, staff didnt have proper tools to repair. Scotch tape was used to hold wires together, had to fix twice to ensure tail lights were working. Staff were very weak in the English language, tough to communicate.

Rating:

5.0

Everything was great. No issues or let downs at all. The Calgary Herald location is amazing and impressive. Staff were helpful and knowledgeable.

Rating:

5.0

Friendly

Rating:

5.0

The staff were excellent, both in the office and in the yard. It was a great experience renting from this location.

Rating:

5.0

Amazing staff. Super friendly and helpful. Will definitely be going back to this location ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Sam is an excelent truck return despatch he is extremly helpfull and kind

Rating:

5.0

The person at the counter was fantastic. She really went out of her way to be helpful and accommodating. She also was very helpful when we had to ask for a longer rental when the weather turned nasty on us and the road conditions deteriated. Employees like this are a "value adding" asset to a company. All to often people like this go unappreciated and unrecognized. Also I spoke with someone at the Ogden location initially and when they were unable to help us with the equipment needed they were of great assistance in helping us locate what we needed at an other location that was in close proximity to us. All in all it was a great experience and I have already spoken of this experience with several friends and recommending U haul as a great option for helping in various situations.

Rating:

5.0

Truck was low on gas

Rating:

5.0

I had a great experience at this U-Haul location! The truck I rented was spotless and in excellent condition, which made the move so much easier. Dinson, the manager, was incredibly helpful — they made sure everything went smoothly, answered all my questions, and provided excellent customer service. I highly recommend this location for anyone looking for a reliable, clean truck and friendly, professional assistance!

Rating:

1.0

Reservation was not ready and delayed our move. Will be using a different moving company next time.

Rating:

5.0

Service guy Evin helped to get things ready quickly.

Rating:

5.0

Wonderful customer service, i believe Avil the person who picked up my van at the end of service, was very helpful and professional with my return! Thank you so much!

Rating:

5.0

Evin the guy who took the return was awesome and very helpful

Rating:

5.0

The manager was the friendliest service person I've ever met. And it didn't seem forced or that she was putting on a show

Rating:

5.0

Truck was ready for pick up as requested clean and well maintained

Rating:

5.0

Not much everything very good.

Rating:

5.0

I had an amazing experience with U-Haul. From the moment I walked in, the process was quick, easy, and hassle-free. The vehicles are in excellent condition, well-maintained, and perfect for any moving or transportation needs. Plus, the prices are fair and competitive compared to other options in the market. Definitely a reliable company for any rental needs. Special Mention to Princy Johnson: I want to highlight the exceptional service provided by Princy Johnson. Their customer service is outstanding—friendly, professional, and extremely efficient. Princy explained every detail clearly and made sure I had everything I needed for my move. They went above and beyond to ensure my experience was smooth and stress-free. I highly recommend U-Haul, and if you have the chance, ask for Princy Johnson. Definitely a five-star experience!

Rating:

4.0

Good

Rating:

5.0

Amazing staff. Very professional, also personable!!

Rating:

5.0

Very pleased with the entire organization at this location and will recommend.

Rating:

4.0

Rented a tow dolly and it was good but the ratchets for the tire tie downs were a bit corroded and sticking maybe some lubricant or something? Sam helped in yard and was good to deal with.

Rating:

5.0

The staff has been amazing to work with. I am very happy with the service. My biggest request is for 24hr access.

Rating:

5.0

Super helpful crew here

Rating:

5.0

Sam helped with our pick up and drop off. He was very helpful and courteous. He is the main reason we think this location was exceptional.

Rating:

5.0

This location is well run, neat, clean and the yard crew is excellent. I highly recommend this location if you are having trouble with other uhaul locations. The yard staff (Eric) is excellent and was their to help.

Rating:

5.0

Employee there named Sam was great, he was super helpful and very professional. Would come back again because of him.

Rating:

5.0

This location is full of employees that truly care about the customers. I felt welcomed, supported in my rental, and they truly made the process simple. This is the only UHaul location in Calgary that I would recommend. The staff here are second to none!

Rating:

3.0

Eevan is great! Super helpful and prompt.

Rating:

5.0

Front end loose

Rating:

5.0

Excellent service with the princy. Highly recommend to others.

Rating:

5.0

I rented a truck last Sunday and had a great experience with the process. The staff was helpful and supportive. I strongly recommend this location.

Rating:

1.0

Original jours when i moved in were incorrect snd I had to hire movers twice. Manager never apologized, only offered to give me half rent for 1 month. They tried to charge me for a storage room with a large post that took up 1/4 of the space. The storage rooms are far away from the loading dock. Tried to contact customer service to resolve issues but was never able to reach them. Loading dock door takes 5-10 minutes to be opened some times. Loading dock is always cluttered and sometimes people are parked in front of the doors so there is no easy access. Some times they have large trucks that block access too. Staff unfriendly.

Rating:

5.0

Sam was awesome and very helpful with my truck! Service was professional and fast. I’d come back to this location definitely.

Rating:

5.0

Sam was excellent to deal with and went above and beyond to help me multiple times during this move. Everyone here has been incredibly friendly, making the experience smooth and stress-free. When I needed another unit, the manager was quick and efficient in assisting me. Overall, a great experience with fantastic service!

Rating:

5.0

Ask for Samsun. He was a great help to check everything when we returned. I was also helped by Prince who got everything we needed ready for us.

Rating:

5.0

Princy was so helpful together with the other staff or her colleagues

Rating:

1.0

No after hour allowed. They said it would be any day now, 5 months later still nothing. Had to pay full price for partial service!! Extremely disappointed!!!! Never again

Rating:

3.0

I first booked the storage over the phone gave credit card information and got the hours. When I showed up at the storage facility they did not have my reservation I had to provide a different credit card as I did not have the original and it was a pain. I am hoping this can get sorted.

Rating:

5.0

Thanks for the 1 moonth free strage

Rating:

3.0

The u haul had multiple parts that were broken. The handle to adjust the backrest was snapped off, leaving it in an uncomfortable position, and the window handle was broken

Rating:

3.0

Very slow check in (45 minutes +). Providing a dolly as requested. Providing a final receipt. Tire was low on air when picked up, sensor problem?

Rating:

5.0

Everything was great!

Rating:

1.0

The facility is hard to navigate the floors I Bay 7 were so potty and bumpy that everything would rattle of the cart. There is a big dip in the floor going to my unit that is horrible to take a cart down several items were broken due to this very poor planning. The bathrooms were deplorable have photos to show. Carts wheels would stick making them difficult to steer tried 2 of them. No garbage to put the items that were broken from having to deal with the drop in the floor. No staff to be seen very poor experience would not ever recommend.

Rating:

4.0

Staff refused to open door for my husband even though she intentionally shut the door on him while he was attempting to move in very heavy furniture. Floors were wet from “plumbing issues”. Bathrooms were unhygienic. Staff at main check in desk were friendly. Another “staff member” with food forced me to use my code and let them in when they could have used any other door, or maybe have their own access code to get themselves in would be great.

Rating:

5.0

Easy to get to! Always clean! Carts to help, and staff are excellent! Especially Eveen ... Best storage units in Calgary and best place to keep your valued belongings! Thank you

Rating:

4.0

Parking around the unload area was full - cars parked there who were not actively loading or unloading. Also, there were no flatbed carts available, needed to ask for one from someone unloading. Facility was clean, warm and in good condition.

Rating:

5.0

Have security on site. There was a guy in a truck parked by the UHAULS and he was harassing me.

Rating:

1.0

Driver window was with a problem. It lowered the window and when I tried to raise it, it got stuck. It was very cold this day, I had to drive 60km with the window opened in a harsh winter day with temperatures below zero. Also left rr tire was with an alert in the panel about low pressure. I have pictures and videos to prove it. It was a really stressful experience.

Rating:

5.0

Samson was very helpful and did a great job. I would recommend the service at 215 16 Street SE.

Rating:

1.0

We were charged an extra 21 dollars for mileage when we only went over by 2 km. They refused to show the math or explain why I was being charged such an amount when it’s only 0.79 cents per KM.

Rating:

2.0

I really disappointed in this location. Worst van I’ve rented. Gas I was told was at half and when I received it I had to park it at Unal and pick up a few hours later and then realized the talk was a full section lower. Back up camera was missing, burnt out turn signal. Worst experience at any location of uhaul location!

Rating:

5.0

We had such an amazing service and the staff was so helpful l couldn't ask anything more

Rating:

3.0

When we moved out we noticed significant changes to the lockers in our area, we do not believe the security was set up and/or finished as wires were still hanging out of each unit when we moved in but were gone when we were moving out. It is also not a great idea to clean the floors before opening as they were all very wet and slippery when we were trying to move big furniture. There was also a second lock put on our storage unit, even though I had automatic payments set up. They called saying my card couldn’t be processed, I rectified the situation right away and then got charged agann in for the next month when my automatic payment went through. Our stuff wasn’t touched and somewhat clean except for things touching the ground. I know this is probably only uhauls policy but it does seem very unethical to charge a whole month when we were looking to move out only 3 days after our month was up. I called 2 month ago giving them plenty of notice and they still would not make an exception.

Rating:

5.0

Seamless experience. Staff walked me through the electronic check in/ vehicle check. Vehicle was clean and drove much better than expected from Calgary to northern BC. I will use UHaul again if the need arises.

Rating:

3.0

Horrible employees, slow and bad English. Unorganized parking lot.

Rating:

5.0

The service was excellent. Special thanks to Princy for her assistance.

Rating:

1.0

First of all this not 24hrs..... 2nd. Everytime I have to go to the office to let them know that I need the garage door open .sometimes I wait for 10 min...this not a convenient place that suites my agenda. 3rd there's not enough carts .. There some people that hogg everything. The parking underneath is unsafe and has no space or structure....there are sometimes big vehicles in the way 4. The exit out from inside requires me to get out and press the button...This is not recommended place I would tell anyone .

Rating:

5.0

Please clean the truck..we already clean some of the papers which not even our mess. Calgary told us to take pictures of the situation of the truck..but when we arrived to the location to where we need to return suppose to be.. the guy there who's name is Sash he told us we need to pay for $25 for cleaning. We told him it was messy and dirty when we took the truck we already clean up.he insist he will charge us and we need to call Calgary to reimburse the fee for cleaning. I said ok but I will do a review about this and I will call Calgary and he was so so mad treating us he will sue us. He was so disrespectful to us the customer..he even told us to return the truck in calgary.which is so so sad you have this kind of employee. We return the truck to a different uhaul and everything was smooth very nice.

Rating:

2.0

I was unhappy with the hours of this location as they were advertised to be until 7pm and 5pm on weekdays and weekends, respectively, however in person they limited the hours to 6:30pm and 4:30. When I first checked in on Oct. 20th, I had a load of items I wanted stored and had arrived at 4:15pm. I was not allowed to store my things and had to travel back to my home with all the items I had packed, which was a waste of time and gas money. It also took a fair bit of time to access the storage unit, as each visit I had to wait 5-10 minutes for the gate to open. Often when I visited the carts were missing and the dollie had a flat tire, which also made things inconvenient.

Rating:

5.0

They have good supportive staff and well maintained storage units but access hours are not convenient

Rating:

5.0

The truck is clean and well maintained and staff was very helpful while picking up and dropping off the vehicle.

Rating:

1.0

tried charging me a fee twice and gave half of it back and im starving now because i wasnèt given the money i was counting on back

Rating:

5.0

The best service ever. From day one to the last minute of the service with public storage was great. the level of service and understanding my situation was unbelievable. Very friendly service from one of their staff Eveen. Therefore I would recommend anyone who is looking for affordable price and great service to store your belongings for as long as you want to. Call them or walk in.

Rating:

3.0

Don't rent out equipment that is supposed to go in for service!!

Rating:

5.0

I think you are doing fine and your staff were really pleasant especially Eveen....quite a helpful guy with a good smile on his face...

Rating:

5.0

The stuff is awesome

Rating:

1.0

Horrible storage setup. Horrible staff. The ramps inside and having the storage at the back is terrible. Needs more entrances.

Rating:

3.0

Check engine light was on throughout the trip. Lock of the equipment was faulty Was not refunded for extra fuel

Rating:

5.0

The only thing I don’t like is to put a code to open the door every time, but I understand it is for security reasons.

Rating:

5.0

Thank you, uhaul is great

Rating:

5.0

I recently rented a U-Haul truck for the 5th time from the same location, and I continue to be impressed by their exceptional service. Each experience has been consistently positive, and I appreciate how they always ensure I have the right vehicle for my needs. The convenience and reliability of this location have made my moving process much easier. I highly recommend this U-Haul location for anyone in need of a truck rental!

Rating:

5.0

The associates at the reception were incredibly friendly and helpful. They took the time to thoroughly explain all the storage rules and assisted in selecting the perfect size for my needs. It was a truly pleasant and seamless experience.

Rating:

5.0

I have been renting the truck for couple of times. It’s always been nice and clean. Good people to deal with.

Rating:

5.0

I was initially hesitant to use U-Haul due to negative Google reviews, but my experience was surprisingly pleasant. One tip: rent with a full tank, as the fuel policy can be confusing and feel like a scam. However, the staff at the Herald location were exceptional and went above and beyond. They're limited by company policies, but their customer service skills shine through. I'll definitely rent from Herald U-Haul again. They're a game-changer!

Rating:

5.0

Had a very smooth experience with Uhaul at this location, staffs are very helpful, trucks are clean. From now I would be getting Uhaul from this location.

Rating:

5.0

I started renting the utility trailers with them few months back and since then gaga has always been helpful. I always prefer calgary herald uhaul.

Rating:

1.0

Uhaul is terrible. Very predatory. Would never recommend to anyone ever.

Rating:

1.0

The staff was clueless Over charged for milage No refund given

Rating:

2.0

You need to change your advertised hours. I was not thrilled when I had driven across the city with my things, only to be told at 4:20 that I would be unable to move in. Seems to me this is a poor decision on managements part. Closing activities shouldn’t impede into the open hours.

Rating:

5.0

Thank you and the staff in Calgary Calgary Herald location. It was a seamless service from start to finish. The staff and most especially the service agents.

Rating:

2.0

Hard to gain access to pick up items, waited over 10 minutes outside for staff to open the door. During original drop off there were no carts available to bring my products to the storage. Steep slopes and ramps made to difficult to transport heavy items. Too expensive for what was supplied.

Rating:

5.0

My only negative was a lack of dollies.

Rating:

3.0

Slow workers in storage box area.

Rating:

5.0

The staff are very friendly and helpful.

Rating:

1.0

I had the worst experience dealing with this uhaul. Absolutely trash. I’d rather pay more and use another service

Rating:

2.0

Very difficult to get into unit. No proper instructions were given from the start of rental on accessing the units. On the day of moving out we pulled up to the north door(#3) and pushed the help button, to which there was no response. I called the front via my cell and gave my information to the girl up front when I gave her my unit # she asked me if I was at the right place and that they didn't have unit #'s like that. Cost me extra time for my movers!! Told me she was the only one there and so after 20 minutes of still waiting, I drove around to get someone, there were 3 of them, youngsters, giggling with each other. Poor service

Rating:

3.0

We needed 30-45 more mins to empty our uhaul truck to be done after traveling across the country. It was disappointing we couldn't have been given that little bit of time to not return the next day where we had no help to unload. Also wasn't given the size of unit I reserved making us have to find another space for the remainder of items. Other than that, staff was great and helpful for checking in.

Rating:

5.0

Staff were very helpful and were explaining the instructions well

Rating:

4.0

The bathrooms by the storage unit were locked and I couldn’t find another one close by

Rating:

5.0

Was even able to bring the van in to a section and unload close to where the storage unit is

Rating:

3.0

Our interactions with staff were ok. We were disappointed that there was not a pro rated refund for the remainder of the month. One area that felt like it was lacking was in security. There is no access code to get into the locker area. It was not staffed and was a ghost town when we arrived. I would not feel safe arriving there by myself as there were many nooks and crannies and not well lit areas.

Rating:

5.0

Ease of access is what I like

Rating:

4.0

Only complaint would be that the access hours could be a bit later, but I do understand the layout of the facility likely necessitates the presence of staff members to provide access.

Rating:

2.0

Access was difficult to find and noone answered the number we were told to call. Trucks were blocking access and staff were hard to find for assistance with location issues. Manager did not help with move in information either.

Rating:

5.0

I recently had the pleasure of interacting with the General Manager at U-Haul, and I am thoroughly impressed. Her professionalism, attention to detail, and commitment to customer satisfaction were evident from the start. They ensured that my moving needs were met efficiently and went above and beyond to make the process smooth and stress-free. The equipment was in excellent condition, and the staff was well-trained and courteous. I highly recommend this U-Haul location, thanks to the exceptional leadership and dedication of their General Manager. Five stars!

Rating:

5.0

It is perfect situated in the city and surprisingly big, clean and easy access. But the best thing is the personal that runs the site, they will go over and beyond to make everything better for you. Thank you so much for your hard work.

Rating:

5.0

I will forever co tinge to use U-haul, this company is so welcoming and helpful. From the lovely customer service to the lovely services available. I highly recommend u-haul to anyone I know.

Rating:

3.0

hours of availability are not the same as the rest of the U-Haul lockers around the city. No late access causes problems.

Rating:

2.0

Originally, I had rented a truck and a storage unit at the NE location just down the road from this one. They didn't have the unit I booked ready and we didn't want any of the other units that they were trying to offer. Bliss, the manager at the NE location, called this location and they had multiple available and it was close enough so we agreed to go over to that one The lady who Bliss had spoken to helped me at the counter to get the right unit. There was a few people in front of us and we were waiting for the lady to be done with the other customers. As we waited, two other male workers stood around behind one of the trucks on their phones and not doing anything. When I looked at them, they separated and tried to look busy. When the lady at the counter got to us, she was very kind and told us how to get to the gate into the uhaul building. She gave us gates and row numbers however there was no signage indicating where the gates were and it turns out it had been locked and wasnt accessible. We finally get in to unload and its quite the hike to the unit, there was one dolly at the entrance and i had a truck of furniture so we asked if there were any more and the worker just looked at us and shrugged his shoulders and walked away and when we called after if he could please find us more, he shrugged us off and said thats it. I then called the desk about halfway unloading to ask if someone could bring some down and she said she would reach out to someone and we never heard back, I've never used UHaul before but after I am done using my storage unit I don't think I will be going back to them unfortunately, Just too many errors and too much confusion The workers at the desks are very personable and kind and really try and accomodate you, it's just too unorganized and I was very unimpressed with the warehouse workers.

Rating:

5.0

The only issue is that they are never available to open the door they put you on hold and you sit at the door and then they tell you we have to wait and have to wait and have to wait

Rating:

5.0

From now on I will only go to this location for my moving needs. Thank you so much for your excellent service.