Customer Reviews for U-Haul Moving & Storage at Cleveland Avenue

Rating:

5.0

great

Rating:

5.0

They were absolutely great 💯 the customer service was great!!

Rating:

5.0

Will miss them

Rating:

5.0

Both of the women that I dealt with the day that I moved in were very helpful no problems whatsoever we highly recommend to someone. I’m just sorry that I didn’t get their names to know so that I will be able to mention in my survey.

Rating:

5.0

Customer service was beyond reproach. The staff was professional, knowledgeable, and helpful. This has been the best U-Hail experience I’ve had and I will definitely rent at this location again.

Rating:

5.0

Very convenient office hours! Helpful to have personnel at your service even on sundays

Rating:

5.0

It was very easy in and out

Rating:

2.0

I rented a motorcycle trailer. For the second time in a row, the Peter's Street location cancelled my contract at the last minute, and I was forced to go to a distant location which involved me in heavy traffic both ways. The trailer itself was very worn and vibrated very badly at all speeds, shaking the whole car. One of the front tie-down loops was broken. The staff were friendly and professional, but the equipment was awful.

Rating:

5.0

Absolutely amazing service!! Ms Kaysha, was so pleasant and helpful. I can't say thank you enough.

Rating:

1.0

They sold me a unit on line and then when I get to the property they even give me the keys but later tell me they gave me a new price saying they mad a mistake on listing them so I had to pay way more than I had in my budget

Rating:

5.0

The customer service at this location was wonderful

Rating:

3.0

It was great

Rating:

2.0

The day before my reservation I stopped by this location to get a couple more boxes and confirm my truck reservation. The ladies there helped me load my car which was nice! The next day however, my truck was NOT THERE. I had to go to a different location, and I got the LAST 20ft truck available. Moving is already stressful and I had people coming to meet us at the house and while I was at the U-Haul counter they asked that I call the 1800 number. We did together, but I think I just got really lucky with there being ONE MORE TRUCK I could use at a different location. The other suggestion was to wait until 5PM for another truck which was not possible.

Rating:

4.0

I would recommend more in person customer service. The app is not user friendly

Rating:

5.0

They highlighted everything important this for me

Rating:

5.0

U haul was great

Rating:

5.0

The truck tire pressure was showing errors but I checked the tires and they were all normal. Air con (and windshield de-fog!) Blower only ran if you pull on the knob a little bit. The location was great, staff was very helpful. Trying to use the app to return it was beyond infuriating, pictures seemed to get rejected at random until I gave up and just dropped the keys in the drop box.

Rating:

5.0

Nothin

Rating:

3.0

Storage door was not working properly, sometimes it will get stuck while door was up.

Rating:

5.0

Take care of your customers with kindness

Rating:

5.0

Overall it was a good experience.

Rating:

2.0

My truck didn't have any heat so it made it hard for me to drive in the rain and I was cold because I had to keep the windows open

Rating:

3.0

I originally had an appointment with a neighborhood uhaul renter but their location was closed on my appointment day. Then I went to a second location that was a storage and rental facility, but they were completely booked and had to check inventory at other locations. I finally went to a third location that had what i needed. The cargo van i rented had many issues that needed to be addressed, which I hope they were after i returned it. I felt unsafe driving it with multiple messages on the dashboard.

Rating:

4.0

I didn't have a bulb in my unit but after several attempts I finally got 1. Each unit should be inspected for this issue and the dumpster need to be turned facing the front to easily discard items.

Rating:

4.0

The staff on both ends of our trip help to make it a very positive experience!

Rating:

5.0

Very pleasant and nice new crew there since I was last there.

Rating:

5.0

I highly recommend this location for renting a truck! I had a unique situation & the center manager, Kaysha Adams, went above & beyond to help me out. Thank you, Kaysha!!

Rating:

5.0

The tire pressure light was on and the windshield was very dirty and when the rain hit it I could barely see and when I turned on the windshield wipers it got worse. The truck drove great but those little problems needs to be fixed for the next customer thank you

Rating:

5.0

Kaysha, Canaan and the rest of the team at this storage facility have been such so phenomenal. Their helpful and friendly demeanor, their consideration and ability to accommodate my needs far exceeded my expectations. I would highly recommend this location, not only because of the 24-hrs accessibility, but because of the understanding of my circumstances and needs. In addition to helping me navigate some of the many barriers and roadblocks I've run into trying to gain access to my unit. I'm so grateful and would love to be able to stay until the end of the month, but nonetheless, I'm still so appreciative. I'm doing my best to meet the expectations of move-out, but in close - thank you. Happy Holidays | Be Encouraged & of Good Courage.

Rating:

5.0

Only thing I didn’t like was they do have ppl living out the storage and after 10 they locked in. What if an emergency happen?

Rating:

5.0

Na

Rating:

5.0

Great storage space

Rating:

5.0

The best location to get your U-Haul from. Great team working there

Rating:

5.0

Your customer service was excellent and your prices are very reasonable. Thank you .

Rating:

5.0

Always an awesome experience when I deal with these guys!

Rating:

5.0

The staff is always friendly and professional. They also remembered who I was. Extremely accommodating.

Rating:

3.0

I do t like how I pay a cash deposit and have to wait in a check for several days to get my refunded amount from my deposit. I should have the option to pick up my refund CASH the next day or a check, not be forced to take a check from a cash deposit and now it’s been 6 days and I just got a received a receipt and still haven’t gotten my check for the refunded amount from my cash deposit. This is a ridiculous and the system should be more customer friendly in regards to this transaction.

Rating:

5.0

Great manager on site. Workers take care of u

Rating:

5.0

The Store manager gave an excellent costumer service. She had a fantastic attitude and gave us a quick and easy service. Definitely the best UHaul I've been. I would recommend this location and Keysha to anyone who needs a service offered by Uhaul.

Rating:

4.0

Everything went well. Always rented at that location

Rating:

5.0

Noth

Rating:

5.0

The gas I only drive about 14 miles and was charged 18.00 for gas.

Rating:

5.0

The service and people were great. The van was dirty and had grease all over the back which got on my clothes that I had in it. I had to put a tarp down because it was so dirty and the grease would not wipe off. I’m very disappointed.

Rating:

5.0

N/A

Rating:

4.0

Great service from personnel makes the difference. Facilities need more maintenance

Rating:

2.0

I normally never have an issue renting uhauls. I returned my last one and 2 days later got a call that it had been damaged (I tried to to the drop off with the app and photos but the internet was weird and wouldn’t upload them) there’s a huge scratch and crack on the side. Both myself and my boyfriend don’t think it was us. I know it was dark when we returned it but, still. This is a brand new uhaul and I tried submitting photos 3 separate times I feel confident I wouldn’ve remembered seeing that damage. The lady at uhaul was super nice but, tried telling me another guy had tried calling me the day before (that’s just not true) I had actually called to make sure my return went alright and he confirmed I was all good. I accept that maybe it was something I didn’t notice but, I also think this location needs to check their cameras because I feel very confident that it wasn’t me. It was my first time renting here and I’m not 100% I would do it again. At least take your own photos before trying to return.

Rating:

5.0

Nothing

Rating:

4.0

Custer service was very helpful in making sure I got all the things I needed in both locations. Thank you

Rating:

5.0

Very nice

Rating:

1.0

I still have not received a call back for customer service complaint about a Iron piece that is 2" or 3" as soon when you go in the unit #0185. Someone can break their feet/toe. In my people mind the CEO do not care. Just the money! Sed to said! God see everything little things we all do! NO! STARS FOR A COMPLAINT, it sucks! No that part! But God, only God!

Rating:

4.0

Pick up and drop off experience was great customer service except the wait time dropping the truck off. He was helping another customer before I walked in which is understandable but maybe if another customer service representative was working it wouldn't have taken over 30 minutes

Rating:

5.0

The door on my storage was dented and really hard to open first receiving the unit but nothing a little elbow grease can’t fix. It never got fixed but never bothered me much. Very pleasant experience with everyone who worked here over the year that I had this unit!

Rating:

5.0

The staff at this site is exceptional. I had an amazing and outstanding experience the entire time I had my unit. The site manager and Donald are phenomenal.

Rating:

5.0

The representative was very precise and took care of us in a timely manner.

Rating:

5.0

Great Customer Service from Mr. David

Rating:

5.0

Customer service at the time of rental was great!!!

Rating:

5.0

Excellent employee

Rating:

1.0

Better attitude

Rating:

5.0

I do appreciate your time and help your staff was great.

Rating:

1.0

I scheduled this delivery on July 17th for an August 1st deliverly date. It was not delivered. I called after receiving a confirmation message of the times for delivery, when I called, they stated that it would not be delivered because they were sent to different facilities. The stated that they were sending someone to pick them up that day, but would not deliver till the next morning between 9:15 and 11:15 AM. Granted I could not be there to receive them and so I had to schedule someone else to do this as I had to go out of town. Again, this was all arranged a couple of weeks ahead of time. So, I had someone there at 9 AM, 11:30 rolls around and I get a call from the person who is there waiting for the boxes and they state no one has arrived. Once again I call the U-Haul and learned that they never went into Atlanta to pick the boxes the day before. So, now I feel lied to and upset that I am now wasting another individuals time because of you all. In fact, the 2 u-boxes did not arrive until much later. Needless to say I had to rent another trailer on top this to take the excess furniture home because my original trailer rental had to be returned to Canton because it was being rented to another customer who I did not want to have the same poor experience I have had. I will not be using your services anymore as it has costed more that I ever thought. Not to mention never got a phone call from the Regional Manager like I was promised. Poorest of client service that I have ever dealt with. Therefore I am taking this to social media to share poor experience and have my team and my employees to do the same. Perhaps you will think and act better next time. Still o calls, no emails, no follow up, equals you simply do not care! Very unfortunate it!

Rating:

3.0

Better parking accommodation for customers

Rating:

5.0

Great team. Professional service. Clean truck on inside. Outside of truck could be cleaned better, but this may be a low staffing or low pay concern. But overall customer service was great :)

Rating:

3.0

The service was just ok. The people weren’t memorable and nothing stood out about this experience from a customer service standpoint. That’s why I wouldn’t recommend it.

Rating:

5.0

Great experience. The staff was very useful and helpful.

Rating:

4.0

Did not receive a call to let us know a pickup time window. I got an email saying from 9-5pm but nothing after that. Had no idea when to expect or plan the pick up all day. Driver showed up after 5pm. Driver was nice and efficient however.

Rating:

1.0

Less than poor rating for my overall experience with u-haul.

Rating:

5.0

Thank you so much.

Rating:

3.0

Here again, this was not the initial drop off for my rental and reserved a storage unit. I arrived at 300 Peters St SW at approximately 7:04 Wednesday evening and received the utmost worst reception. Mind you nothing on any of my paperwork states to be at any facility before COB at 7 p.m. but the Peters st store flat out refuses to answer any question or assist in any way after 7:00. Stating we reopen at 7:30 nothing we can do. After about an hour of calling around I finally get to the Forrest hills location. The self checkout was another catastrophe. Then they tacked a fuel charge onto my bill after all U-haul put me thru this day. Katherine Saheghian took my initial complaint and assured me it would be reviewed and someone would contact me. See her notes for details.

Rating:

2.0

My unit was infested with rat feces and there was lots of blankets, towels, and other clothing.

Rating:

5.0

Keyshawn and her crew do a great job with customer service 👏

Rating:

4.0

I experienced excellent customer service while renting my storage unit. If the price had not doubled I might have stayed. It just made sense to move closer to my new job.

Rating:

2.0

Most of the time I had the storage they had a manager with a bad attitude. The current management is fine and helpful but the biggest issue was a light that was out over my unit that dispite several attempts since August of 2023 to have the light replaced

Rating:

5.0

When I tell you Kayshs Adams goes over and beyond to make sure you at ease. She’s done so much to make sure that my experience was top tier. She even called someone in to help with an difficulty. There was a mix up with the drop off locations. Kaysha Adams went out her way to make sure the problem was solve. We really need more people like Kaysha . Bless you and thank you for all you help.

Rating:

4.0

The woman who i have delt with when i first rented my units and this last time when i called in about fixing my payments is absolutely great!! She is always friendly and actually goes above and beyond customer service always finding a great solution to any problem or issue i may bring up seriously I forgot her name but i will make sure to ask and remember next time i see her so i can give her another review and give her credit for a job well done

Rating:

5.0

Thank you all for the great service.

Rating:

5.0

Thanks

Rating:

5.0

Manager & Asst, Manager are very friendly, professional, & very helpful.

Rating:

4.0

Was helped by Kaysha Adam's on 1/23/2024, she was overwhelmingly helpful, knew her way around the particulars, KUDO's

Rating:

5.0

None

Rating:

5.0

This location is AWESOME! I truly appreciate them for helping the way did because they didn't have to. Their customer service is what Atlanta needs. Again, I thank you so much for being king and helpful.

Rating:

5.0

Good

Rating:

5.0

Good professional

Rating:

1.0

This facility management change so much throughout the year. It cost me both of my storage units because of non-communication between management and communication been kept throughout my renting then I believe that the items that I had in my storage unit some of them which was priced valuable to me I would still have, some of the miscommunication caused me not to meet financial deadlines when I was very vocal with staff about my circumstance

Rating:

5.0

Kaysha was overly honest, helpful and friendly such a positive person. Thanks for the experience. Happy holidays!

Rating:

5.0

All representatives were friendly and pleasant. They answered my questions courteously.

Rating:

5.0

The staff was very helpful they get a 10/10

Rating:

4.0

The door was extremely difficult to open and close. That’s my only issue.

Rating:

3.0

I was referred to the 800 number advised that I had the wrong number given another number and transferred to Stephanie whom I thought processed my order. She advised me that I would have access until 10pm. I got there at 7:19 and the office was closed. When I called the number posted I was advised that o need to complete an online application.

Rating:

4.0

5ff

Rating:

5.0

The staff provided friendly professional service.

Rating:

5.0

Had this storage for a little over a year never had any problems..always good customer service and staff was personable polite .. felt safe on property .

Rating:

4.0

Kaysha is a wonderful manager! She was helpful and patient and empathetic to my situation.

Rating:

1.0

I’m never using Uhaul again. I payed for a month by basic but for something reason the staff at Uhaul moved me out without me telling them anything. They seen my moving truck and assumed I didn’t need the service anymore. They took my access and put my unit up for rent. The manager told me the only I can do is pay for it again . When I never told them I didn’t need it anymore for them to move me out

Rating:

5.0

Great Customer service

Rating:

5.0

By far the team at the forrest hills dr location is the best of all the rest! And I've rented from uhaul in 30 stated!

Rating:

5.0

Thank you Tasha for letting me know that my movers did a poor job in getting all of my belongings. I won't be using them anymore. Great job Forrest hill Dr SW

Rating:

5.0

Love the staff great people

Rating:

5.0

I had no issues at this location. Thank you so much for your excellent service.

Rating:

2.0

Early morning staff person was rude and unprofessional. The person that checked me out was helpful and a pleasure to do business with.

Rating:

4.0

Staff inside the office was hard to catch on duty They checked me out timely, but I would have liked to interact with the staff prior to closing out the account

Rating:

5.0

Karl was very informative and his customer service was superb.

Rating:

4.0

The customer service was outstanding

Rating:

5.0

I will enjoyed having my things stored at this facility ❤️!!!

Rating:

5.0

Appreciate the hospitality that they showed me.

Rating:

2.0

Nice facility. Moving because of staff who are argumentative and unhelpful

Rating:

2.0

We had one inside unit and one outside for many years. Very secure and easy. However we moved out because of staff. Unfriendly, rude , unhelpful and argumentative. Other than intimidating staff, good facility.

Rating:

5.0

Very helpful and patient when my info wasn't cooperating. Treated my daughter and me great. Helpful and funny.

Rating:

1.0

To whom it may concern My belongings were removed from u-haul storage on Cleveland Ave on Sept 10th not the 14th as stated in this email. Once my belongings were removed I CALLED and spoke with the assistant manager advising her of my move out. Of course she didn't update her records and I was billed for another month when my belongs were out 3 days before the due date..NEVER given my month free even though I asked for it at sign in! I HATE U-HAUL! AND WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!

Rating:

1.0

The manager there is the worst U-Haul corporate office is the worst I would recommend y’all to anyone customer service and not return my call after a month you guys sucks

Rating:

4.0

Only problem I had was when somebody hit my storage and I had to move under that storage.

Rating:

4.0

Customer Service was great

Rating:

2.0

The staff at the actual location was helpful. But Uhaul as a company is very unorganized and adds on extra fess that are not consistent with their advertising.

Rating:

4.0

I paid my rental a week earlier than the 26 Feb due date. I moved out by 10:30 on the 26th of Feb. As a Retired Veteran rated 100% T&P Disabled + SMC-C For greater than 60+% more, & SSA Disability since 2015 and Medicare and TRICARE FOR LIFE 2 (Two) years later I can’t afford to donate $127.90 to anyone, let alone a major Corporation like U/HUL. I need the refund of the month paid for in advance as I paid for a month ahead! Regards, Scott A Gaston, MSgt, USAF (Ret Combat Aircrew)

Rating:

3.0

Everything was molded mattress clothes

Rating:

5.0

Great customer service

Rating:

5.0

Excellent customer service.

Rating:

4.0

Staff was very professional and showed good customer service.

Rating:

1.0

I arrived to bring my things and move them in. I was using a Uhaul truck and had limited time on it so I was hoping to finish in a timely manner. When I get there the associate was on the phone with what seemed like a friend. The manager was busy with another customer. The associate told me that the storage I reserved was not there. I showed him my reservation and he said they didn’t have any. So I lef t frustrated. 10 minutes into my drive trying to find another storage, the manager calls and tells me that they do have a lot of open units. I turn all the way back around. I go back inside and the associate is there. I was told my info would be pulled up but it was very slow. He finally was to show me where my unit was, but instead of waiting for me to get the truck, he drove off. I waited at the gate until he finally appeared and waved for me to come towards him. I get to my unit and he asks me if I have a lock. I said “no I didn’t know I needed one. Do you sell them?” He says “yes”. Which was more frustrating because if I knew that I would’ve bought it earlier while everything was processing. He then drove off and did not show me how to open the storage. I had to call the front office and the manager explained it to me. When I was finally finished I had to go all the way back to the front just to buy a lock and then go back to my storage to lock it. This should’ve been a 30 minute process. But it took up 1 hour 45 minutes of my time. Costing me money and time. The manager was nice and apologized. But this was the worst experience I’ve ever had! Moving is already stressful enough. Your employee made it 1 million times more stressful.

Rating:

5.0

The young man / sales person was a breath of fresh air. Truely a people person.

Rating:

4.0

Thank you! I stored my things here for 4 years and am grateful. Unfortunately, my gate didn't close properly and when I returned the unit was full of mice and cockroaches. I'm sure that's not unusual, though. It seems that over my rental period the gates all around mine were replaced with new ones. It would have been nice if they would have replaced mine as well. Otherwise, the facility is convenient. The staff was always very nice and communication was consistent and polite. Thank you! If I need storage in the future, I'll be back!

Rating:

5.0

Erica and the staff at this location are always very helpful and professional, and operate their location as such. Been a customer for a few years now, i won't be going anywhere anytime soon

Rating:

5.0

Much nicer well maintained and more professional than my first storage facility so I'm a happy customer and your attendees where extremely helpful and kind.

Rating:

5.0

Highly recommend this facility

Rating:

5.0

They gave me the service i needed also cumster service was great

Rating:

5.0

Erica was amazing!!!!!!! Sad to go because of her. But happy to be reaching new heights! Thank you Erica, I will only ever recommend this location because of your impeccable service! Thank you! Thank! Thank you! You’re amazing. Uhaul is lucky to have you.

Rating:

4.0

Ms. Erica Young was always accommodating, and I appreciate all of her help over the last year. When I was moving out of my storage unit on Friday, May 14th, Kendrick Moody was in the office. Kendrick insisted on ringing up the white guy that came in after us first. Even though the gentleman told Kendrick that my Fiancée and I were there first and Kendrick should help us. Kendrick still helps him before us. My Fiancée and I were still being patient after he rings up the gentleman, but next, Kendrick runs out of the store to help someone else. When Kendrick comes back, he asks us this time if he could help another person. We politely tell him no because we are moving items out of our storage unit today, and we were on a schedule. We want to rent the van so we can get started. Kendrick says "okay" and proceeds to help someone else still. When he comes back to help us finally, I asked him to remove a dolly from the service equipment contract because there were two dollys listed. Kendrick said he did, but when I received the print out both dollys were still there.  Again thank you to Ms. Erica Young for fixing it and helping me and my Fiancée

Rating:

5.0

Excellent customer service and help from all staff members!!!

Rating:

5.0

The lady that waited on me was nice & she done everything that she could to make sure things were like they was suppose to be & im sorry I don’t know her name

Rating:

3.0

No comment.

Rating:

5.0

Ms. Erica was truly a blessing towards making my moving experience bearable by relocating from out of state. Keep doing what you're doing! God bless

Rating:

5.0

Ericka the manager was great she picked the absolute perfect size for my storage needs

Rating:

5.0

Erica and the older gentlemen they were absolutely amazing, friendly they offered me a cup of water because I'm 9 months pregnant and it was extremely hot outside they went above and beyond what was expected

Rating:

5.0

I was thoroughly impressed by the level of customer service at this location. After a long trip across the country, the lady at the front desk was welcoming and very receptive--though busy and multi-tasking. She really helped to make this a seamless move. So thanks.

Rating:

5.0

The staff is great!!

Rating:

3.0

Gate card was extremely inconvenient

Rating:

5.0

Great Customer service no complaints at all

Rating:

5.0

I would like to commend the service rep LaKeshia she was supper nice.

Rating:

5.0

Thanks

Rating:

5.0

No comment

Rating:

4.0

Though I was satisfied with the service I received, it was difficult and frustrating having to deal constant late fees because my due date could not be adjusted to coincide with my pay date.

Rating:

5.0

I am very happy for renting trucks from U-Haul many times in the past and this time as well. THANKS VERY MUCH, PATRICIA BAKER PARKER The dispute was taken care of the same day . 12-05-19

Rating:

5.0

IT"S NICE I RENTED A UHAUL AND A STORAGE THERE TWO YEARS AGO, I DIDN"T HAVE ANY PROBLEMS, THE STORE MANAGER WAS VERY NICE AND PROFESSIONAL AND ALL THE STAFFS WAS VERY HELPFUL, I LIKE THIS LOCATIONS..

Rating:

5.0

Jamaad and the staff were Fantastic! Everyone was extremely helpful. Great customer service. My move was awful since my apartment fell through. But I’m so pleased I found this Uhaul location.

Rating:

5.0

Every thing was ok

Rating:

5.0

I love this place and the staff

Rating:

5.0

One employee, Keesha, displayed poor customer service skills on more than three ocassions during my last year with UHaul. Other than that, the staff represented Uhaul exceptionally well.

Rating:

5.0

Keisha and "RaHeem" ( please forgive me, this young man was so helpful but can not remember his name, but it was something like that) made my Uhaul experience easy and worry free!

Rating:

4.0

NA

Rating:

4.0

The service was great and the manager was very helpful and kind to me. They didn't give me any trouble whenever I came to check on the status of my stuff. I would recommend others to them. Thank you .

Rating:

1.0

I reserved a 10x10 via phone call. I got to the location and they had no units available. Very inconvenient and after driving 14+ hours here, I was treated with no respect.

Rating:

5.0

Who could ask for anything more, Jamaad and his staff went above and Beyond to make sure everything ran smoothly during our move. Thanks guys, Well done ❤️

Rating:

5.0

I had a wonderful experience w/U-haul on Forrest Hills Dr., Atl. The representatives are professional & accommodating and have a pleasant disposition & I love working w/them. I'm glad I chose them.

Rating:

5.0

I was treated very fairly!!!Thank you for securing my items and if I ever need this U-Haul again will use it!!!!Thank you so much!!!

Rating:

3.0

Did not visit the location

Rating:

2.0

My 1st unit had a damaged door that I asked the clerks 3 times to fix b/c it made my unit unsecure. No fix,someone used this defect to steal my 32" TV. Insurance did not cover, I was not reimbursed.

Rating:

3.0

Will not be using Uhual again. I've had too many bad experiences.

Rating:

5.0

Managment is great.

Rating:

5.0

Staff was great. Will rent from again. Thanks guys!

Rating:

1.0

The management at this location sucks the female worker is very rude! The male manager was not I. Charge like should be

Rating:

4.0

Customer service is great and the facility was clean. The unit I had was clean as well. I like almost everything about the facility. If the facility had 24 hour access, that would have been perfect.

Rating:

5.0

We were very happy with the service.

Rating:

5.0

Excellent!!!

Rating:

5.0

great management

Rating:

5.0

If needed, I would definitely use this service again. The delivery drivers were very friendly, professional and skilled. They were both customer oriented. Edna

Rating:

2.0

Awful customer service, congested entrance & exit. Front desk lady needs more people training & knowledge with free rentals & eligible locations. The worst storage experience I have ever encountered!

Rating:

2.0

Entrance blocked no parking; gate access blocked as rentals get inspected (but no one is inspecting) desk not friendly & limited knowledgeable. Unit not unlocked for customer use Stressful atmosphere

Rating:

5.0

Very polite attendant

Rating:

1.0

It took approx 29 days for this location to p/u the boxes I rented. When they could not place erroneous charges to my card is when they decided to p/u the boxes.

Rating:

1.0

It took approx 29 days for this location to p/u the boxes I rented. When they could not place erroneous charges to my card is when they decided to p/u the boxes.

Rating:

1.0

It took approx 29 days for this location to p/u the boxes I rented. When they could not place erroneous charges to my card is when they decided to p/u the boxes.

Rating:

4.0

Over charged me at the end for the move out, but everything else was fantastic! The manager was the best the whole time my stuff.was in storage, he helped me time and time again, Jamall was terrific

Rating:

2.0

In the beginning friendly helpful staff. Even with late payments a few times staff was helpful. Then new staff the manager was helpful the new female staff have nasty attitudes charging items w/o rece

Rating:

5.0

The staff was more than accommodating and professional

Rating:

2.0

Because they took all my kids clothes and other stuff they had and we had to get stuff from here and there and I didn’t have no job to keep up with my storage and I really don’t know how to tell kids

Rating:

5.0

.

Rating:

5.0

Satisfied with the service

Rating:

2.0

My belonging where cleared out and thrown away when I was still renting the unit, and asst.manager had no idea what happened ,payment were up to date, very unprofessional

Rating:

5.0

Thank you

Rating:

3.0

The only thing I would suggest is extending the hours of operations

Rating:

2.0

Both my company car and personal car were broken into. Even after filing a police report I had to pay for the damages out of pocket multiple units and cars were broken into