Customer Reviews for U-Haul Moving & Storage at Cleveland Avenue

Rating:

3.0

Issues with the site cancelling my order while checking in on the app. Also this location doesn’t have enough space for people to leave their cars and park trucks after hours. Customer service onsite was very helpful in getting in a new truck after app glitch canceled my reservation.

Rating:

5.0

Very friendly staff,clean and no problems

Rating:

1.0

Customer service is terrible

Rating:

3.0

No ac in truck

Rating:

5.0

Experience and service was great during every visit! Kudos to management team.

Rating:

5.0

I rented my van via internet, the staff was friendly, courteous and professional.

Rating:

5.0

Staff were extremely accommodating and helpful when my reserved truck unexpectedly was not available. I also needed to extend the rental by one day-- this was quickly done online. I've rented from the Cleveland Ave site quite a few times and always have been happy with the service.

Rating:

5.0

I had a great experience. The young lady working was very helpful and had my vehicle ready when I arrived! Great service!

Rating:

4.0

Keysha, was very pleasant. Returning the truck to another person on duty was unpleasant.

Rating:

5.0

I have always been treated with respect and excellent customer service at this location. The young man there is very friendly and knows his job. He is always knowledgeable and helps me figure things out!☺️

Rating:

5.0

EXTREMELY POLITE VERY INFORMATIVE WONDERFUL GROUP

Rating:

5.0

The manager is Great!

Rating:

5.0

Thank you all for the great service.

Rating:

1.0

This location allowed someone to use my information to rent a U-Haul to which the person failed to return the truck and was the truck placed as stolen.

Rating:

5.0

Thanks

Rating:

3.0

Nothing! Big improvement. Looks like all the staff with poor customer service is gone. Thanks U-Haul 🙂

Rating:

5.0

Very good customer I had the wrong location sale exchange it with no problem

Rating:

5.0

Manager & Asst, Manager are very friendly, professional, & very helpful.

Rating:

4.0

Was helped by Kaysha Adam's on 1/23/2024, she was overwhelmingly helpful, knew her way around the particulars, KUDO's

Rating:

5.0

Keep everything the same and that’s all

Rating:

3.0

Kasha Adams need to use common sense when taking of a customer. I arrived to pick up my truck, I parked in the customer parking spot. It is only two spots available she made me move my vehicle into an abandoned church parking lot saying I couldn’t park at U-Haul because we will be busy today. Huh? I was already there in that parking spot, those are not reserved spots. It seems to me she wanted to save a parking spot for a special person. That’s very bad especially for a manager, the last time I rented there the other person said it’s ok. That team need to be on the same page. I WILL NOT RETURN TO THIS LOCATION.

Rating:

5.0

The tire Guage light was on but that was the only issue everything else was great! Especially the store Representative

Rating:

5.0

None

Rating:

5.0

This location is AWESOME! I truly appreciate them for helping the way did because they didn't have to. Their customer service is what Atlanta needs. Again, I thank you so much for being king and helpful.

Rating:

5.0

Customer service rep was super friendly and very professional. She is an asset to the business.

Rating:

5.0

The employee seemed to be working solo at the time but handled multiple customers showing up politely and with ease. Clearly works well under pressure. He provided fast, no-hassle service for check-in of my equipment.

Rating:

5.0

Good

Rating:

5.0

Good professional

Rating:

5.0

Yes it’s good

Rating:

5.0

I appreciate the staff working with me when I need the truck overtime.

Rating:

5.0

N/A. Everything was great

Rating:

5.0

The people was very friendly and helpful we will be back

Rating:

1.0

This facility management change so much throughout the year. It cost me both of my storage units because of non-communication between management and communication been kept throughout my renting then I believe that the items that I had in my storage unit some of them which was priced valuable to me I would still have, some of the miscommunication caused me not to meet financial deadlines when I was very vocal with staff about my circumstance

Rating:

2.0

The truck was poorly maintained and I did not receive all of the equipment I paid for.

Rating:

4.0

Friendly, knowledgeable staff. Tough parking, but always works out OK.

Rating:

5.0

Kaysha was overly honest, helpful and friendly such a positive person. Thanks for the experience. Happy holidays!

Rating:

2.0

The truck cabin was dirty, the dashboard area could use a good cleaning, and the front seat leaned permanently to the left, imagine driving like that for 2 1/2 hours.

Rating:

5.0

To have some better condition truck rentals. Please give Kayshia a raise because she goes over and beyond.

Rating:

4.0

Continue to have good customer service and be kind and courteous

Rating:

1.0

The truck was not ready when I got there. The person working on the inside had an attitude because I asked her how do I go by picking up a truck that was ordered online. Also I put that they needed to charge another card and they still charged the wrong card.

Rating:

3.0

NA

Rating:

2.0

Late opening, poor assistance from customer service.

Rating:

5.0

All representatives were friendly and pleasant. They answered my questions courteously.

Rating:

5.0

As stated above I did not observe any behavior that warranted improvement. All were courteous and friendly to me.

Rating:

5.0

The staff was very helpful they get a 10/10

Rating:

5.0

Quick easy and painless drop off. Unloaded car and dropped trailer in 15 minutes and gone.

Rating:

4.0

The door was extremely difficult to open and close. That’s my only issue.

Rating:

3.0

When asked, the on site staff did not provide clear instructions on the check out and return process. The online check in and return process should be easier to complete. It took 30 minutes to check in and 30 minutes to check out. For this reason, I will never use the online process again.

Rating:

4.0

The desk clerk was very professional, polite and helpful.

Rating:

3.0

I was referred to the 800 number advised that I had the wrong number given another number and transferred to Stephanie whom I thought processed my order. She advised me that I would have access until 10pm. I got there at 7:19 and the office was closed. When I called the number posted I was advised that o need to complete an online application.

Rating:

3.0

The man that rented us the truck was good but the 10 ft truck we ordered wasn’t available we had to get a pickup truck this made our mover hard and we didn’t finish we still have to go back for more in separate cars which is costly and inconvenient…. Very unhappy about that I would have liked at least a discount

Rating:

4.0

5ff

Rating:

5.0

The staff provided friendly professional service.

Rating:

5.0

Had this storage for a little over a year never had any problems..always good customer service and staff was personable polite .. felt safe on property .

Rating:

5.0

Everything was great with my pick up, customer service & truck. I was a bit challenged that the truck had very little fuel upon pick up. I went 10 miles & the gas light came on. Slowed down my productivity.

Rating:

5.0

The lady's that were there for service were very nice and had excellent customer service 😁

Rating:

4.0

Kaysha is a wonderful manager! She was helpful and patient and empathetic to my situation.

Rating:

1.0

I’m never using Uhaul again. I payed for a month by basic but for something reason the staff at Uhaul moved me out without me telling them anything. They seen my moving truck and assumed I didn’t need the service anymore. They took my access and put my unit up for rent. The manager told me the only I can do is pay for it again . When I never told them I didn’t need it anymore for them to move me out

Rating:

5.0

I encounter great service at this location i appreciate that my belongings were kept safe i will Continue using uhaul for my next storage needs

Rating:

1.0

Very unprofessional at this location!! Employees fussing in front of customers

Rating:

5.0

I love the service I get when I go there . Manager is friendly and helpful with a smile. If I can’t get my rental there I just wait. Thumbs up

Rating:

4.0

Great customer service and very accommodating to my needs!

Rating:

5.0

Your employees are super special

Rating:

3.0

The floor in the back was covered in something very slippery. Which made moving very hard, dangerous and got all over my furniture.

Rating:

2.0

Truck was totally filthy. Darkness came the windshield and window were covered with some liquids that has been there for a while. The driver window was cloudy. The truck needs to be cleaned properly. No one wants to deliver exceptional service now a days.

Rating:

5.0

Great Customer service

Rating:

5.0

Staff was great. Location was hard to find. The drop off space was real tight to get a trailer through but made it work

Rating:

5.0

By far the team at the forrest hills dr location is the best of all the rest! And I've rented from uhaul in 30 stated!

Rating:

5.0

No one thing ..The employee was VERY PROFESSIONAL HELPFUL KIND .AND WAS very fast and exhelpful to me I'm disable and they really help me out.OVER & ABOVE HELPFUL..I CAN'T THINK OF ANYTHING TO IMPROVE BECAUSE THEY ARE GREAT..

Rating:

3.0

I forgot to mention that the lock for the driver side door was coming apart a little bit

Rating:

3.0

Great help parking trailer

Rating:

5.0

The young lady that assisted was very polite and helpful. She took the time to make sure the rental process was right and understood. She is a great access to this location on Forest Hill

Rating:

5.0

Thank you Tasha for letting me know that my movers did a poor job in getting all of my belongings. I won't be using them anymore. Great job Forrest hill Dr SW

Rating:

1.0

Rude. Lied about my gas. Truck was messed up

Rating:

5.0

Love the staff great people

Rating:

5.0

I had no issues at this location. Thank you so much for your excellent service.

Rating:

2.0

Early morning staff person was rude and unprofessional. The person that checked me out was helpful and a pleasure to do business with.

Rating:

4.0

Staff inside the office was hard to catch on duty They checked me out timely, but I would have liked to interact with the staff prior to closing out the account

Rating:

5.0

Karl was very informative and his customer service was superb.

Rating:

4.0

The customer service was outstanding

Rating:

5.0

I will enjoyed having my things stored at this facility ❤️!!!

Rating:

5.0

Appreciate the hospitality that they showed me.

Rating:

2.0

Nice facility. Moving because of staff who are argumentative and unhelpful

Rating:

2.0

We had one inside unit and one outside for many years. Very secure and easy. However we moved out because of staff. Unfriendly, rude , unhelpful and argumentative. Other than intimidating staff, good facility.

Rating:

5.0

Very helpful and patient when my info wasn't cooperating. Treated my daughter and me great. Helpful and funny.

Rating:

1.0

To whom it may concern My belongings were removed from u-haul storage on Cleveland Ave on Sept 10th not the 14th as stated in this email. Once my belongings were removed I CALLED and spoke with the assistant manager advising her of my move out. Of course she didn't update her records and I was billed for another month when my belongs were out 3 days before the due date..NEVER given my month free even though I asked for it at sign in! I HATE U-HAUL! AND WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!

Rating:

1.0

The manager there is the worst U-Haul corporate office is the worst I would recommend y’all to anyone customer service and not return my call after a month you guys sucks

Rating:

4.0

Only problem I had was when somebody hit my storage and I had to move under that storage.

Rating:

4.0

Customer Service was great

Rating:

2.0

The staff at the actual location was helpful. But Uhaul as a company is very unorganized and adds on extra fess that are not consistent with their advertising.

Rating:

4.0

I paid my rental a week earlier than the 26 Feb due date. I moved out by 10:30 on the 26th of Feb. As a Retired Veteran rated 100% T&P Disabled + SMC-C For greater than 60+% more, & SSA Disability since 2015 and Medicare and TRICARE FOR LIFE 2 (Two) years later I can’t afford to donate $127.90 to anyone, let alone a major Corporation like U/HUL. I need the refund of the month paid for in advance as I paid for a month ahead! Regards, Scott A Gaston, MSgt, USAF (Ret Combat Aircrew)

Rating:

3.0

Everything was molded mattress clothes

Rating:

5.0

Great customer service

Rating:

5.0

Excellent customer service.

Rating:

4.0

Staff was very professional and showed good customer service.

Rating:

1.0

I arrived to bring my things and move them in. I was using a Uhaul truck and had limited time on it so I was hoping to finish in a timely manner. When I get there the associate was on the phone with what seemed like a friend. The manager was busy with another customer. The associate told me that the storage I reserved was not there. I showed him my reservation and he said they didn’t have any. So I lef t frustrated. 10 minutes into my drive trying to find another storage, the manager calls and tells me that they do have a lot of open units. I turn all the way back around. I go back inside and the associate is there. I was told my info would be pulled up but it was very slow. He finally was to show me where my unit was, but instead of waiting for me to get the truck, he drove off. I waited at the gate until he finally appeared and waved for me to come towards him. I get to my unit and he asks me if I have a lock. I said “no I didn’t know I needed one. Do you sell them?” He says “yes”. Which was more frustrating because if I knew that I would’ve bought it earlier while everything was processing. He then drove off and did not show me how to open the storage. I had to call the front office and the manager explained it to me. When I was finally finished I had to go all the way back to the front just to buy a lock and then go back to my storage to lock it. This should’ve been a 30 minute process. But it took up 1 hour 45 minutes of my time. Costing me money and time. The manager was nice and apologized. But this was the worst experience I’ve ever had! Moving is already stressful enough. Your employee made it 1 million times more stressful.

Rating:

5.0

The young man / sales person was a breath of fresh air. Truely a people person.

Rating:

4.0

Thank you! I stored my things here for 4 years and am grateful. Unfortunately, my gate didn't close properly and when I returned the unit was full of mice and cockroaches. I'm sure that's not unusual, though. It seems that over my rental period the gates all around mine were replaced with new ones. It would have been nice if they would have replaced mine as well. Otherwise, the facility is convenient. The staff was always very nice and communication was consistent and polite. Thank you! If I need storage in the future, I'll be back!

Rating:

5.0

Erica and the staff at this location are always very helpful and professional, and operate their location as such. Been a customer for a few years now, i won't be going anywhere anytime soon

Rating:

5.0

Much nicer well maintained and more professional than my first storage facility so I'm a happy customer and your attendees where extremely helpful and kind.

Rating:

5.0

Highly recommend this facility

Rating:

5.0

They gave me the service i needed also cumster service was great

Rating:

5.0

Erica was amazing!!!!!!! Sad to go because of her. But happy to be reaching new heights! Thank you Erica, I will only ever recommend this location because of your impeccable service! Thank you! Thank! Thank you! You’re amazing. Uhaul is lucky to have you.

Rating:

4.0

Ms. Erica Young was always accommodating, and I appreciate all of her help over the last year. When I was moving out of my storage unit on Friday, May 14th, Kendrick Moody was in the office. Kendrick insisted on ringing up the white guy that came in after us first. Even though the gentleman told Kendrick that my Fiancée and I were there first and Kendrick should help us. Kendrick still helps him before us. My Fiancée and I were still being patient after he rings up the gentleman, but next, Kendrick runs out of the store to help someone else. When Kendrick comes back, he asks us this time if he could help another person. We politely tell him no because we are moving items out of our storage unit today, and we were on a schedule. We want to rent the van so we can get started. Kendrick says "okay" and proceeds to help someone else still. When he comes back to help us finally, I asked him to remove a dolly from the service equipment contract because there were two dollys listed. Kendrick said he did, but when I received the print out both dollys were still there.  Again thank you to Ms. Erica Young for fixing it and helping me and my Fiancée

Rating:

5.0

Excellent customer service and help from all staff members!!!

Rating:

5.0

The lady that waited on me was nice & she done everything that she could to make sure things were like they was suppose to be & im sorry I don’t know her name

Rating:

3.0

No comment.

Rating:

5.0

Ms. Erica was truly a blessing towards making my moving experience bearable by relocating from out of state. Keep doing what you're doing! God bless

Rating:

5.0

Ericka the manager was great she picked the absolute perfect size for my storage needs

Rating:

5.0

Erica and the older gentlemen they were absolutely amazing, friendly they offered me a cup of water because I'm 9 months pregnant and it was extremely hot outside they went above and beyond what was expected

Rating:

5.0

I was thoroughly impressed by the level of customer service at this location. After a long trip across the country, the lady at the front desk was welcoming and very receptive--though busy and multi-tasking. She really helped to make this a seamless move. So thanks.

Rating:

5.0

The staff is great!!

Rating:

3.0

Gate card was extremely inconvenient

Rating:

5.0

Great Customer service no complaints at all

Rating:

5.0

I would like to commend the service rep LaKeshia she was supper nice.

Rating:

5.0

Thanks

Rating:

5.0

No comment

Rating:

4.0

Though I was satisfied with the service I received, it was difficult and frustrating having to deal constant late fees because my due date could not be adjusted to coincide with my pay date.

Rating:

5.0

I am very happy for renting trucks from U-Haul many times in the past and this time as well. THANKS VERY MUCH, PATRICIA BAKER PARKER The dispute was taken care of the same day . 12-05-19

Rating:

5.0

IT"S NICE I RENTED A UHAUL AND A STORAGE THERE TWO YEARS AGO, I DIDN"T HAVE ANY PROBLEMS, THE STORE MANAGER WAS VERY NICE AND PROFESSIONAL AND ALL THE STAFFS WAS VERY HELPFUL, I LIKE THIS LOCATIONS..

Rating:

5.0

Jamaad and the staff were Fantastic! Everyone was extremely helpful. Great customer service. My move was awful since my apartment fell through. But I’m so pleased I found this Uhaul location.

Rating:

5.0

Every thing was ok

Rating:

5.0

I love this place and the staff

Rating:

5.0

One employee, Keesha, displayed poor customer service skills on more than three ocassions during my last year with UHaul. Other than that, the staff represented Uhaul exceptionally well.

Rating:

5.0

Keisha and "RaHeem" ( please forgive me, this young man was so helpful but can not remember his name, but it was something like that) made my Uhaul experience easy and worry free!

Rating:

4.0

NA

Rating:

4.0

The service was great and the manager was very helpful and kind to me. They didn't give me any trouble whenever I came to check on the status of my stuff. I would recommend others to them. Thank you .

Rating:

1.0

I reserved a 10x10 via phone call. I got to the location and they had no units available. Very inconvenient and after driving 14+ hours here, I was treated with no respect.

Rating:

5.0

Who could ask for anything more, Jamaad and his staff went above and Beyond to make sure everything ran smoothly during our move. Thanks guys, Well done ❤️

Rating:

5.0

I had a wonderful experience w/U-haul on Forrest Hills Dr., Atl. The representatives are professional & accommodating and have a pleasant disposition & I love working w/them. I'm glad I chose them.

Rating:

5.0

I was treated very fairly!!!Thank you for securing my items and if I ever need this U-Haul again will use it!!!!Thank you so much!!!

Rating:

3.0

Did not visit the location

Rating:

2.0

My 1st unit had a damaged door that I asked the clerks 3 times to fix b/c it made my unit unsecure. No fix,someone used this defect to steal my 32" TV. Insurance did not cover, I was not reimbursed.

Rating:

3.0

Will not be using Uhual again. I've had too many bad experiences.

Rating:

5.0

Managment is great.

Rating:

5.0

Staff was great. Will rent from again. Thanks guys!

Rating:

1.0

The management at this location sucks the female worker is very rude! The male manager was not I. Charge like should be

Rating:

4.0

Customer service is great and the facility was clean. The unit I had was clean as well. I like almost everything about the facility. If the facility had 24 hour access, that would have been perfect.

Rating:

5.0

We were very happy with the service.

Rating:

5.0

Excellent!!!

Rating:

5.0

great management

Rating:

5.0

If needed, I would definitely use this service again. The delivery drivers were very friendly, professional and skilled. They were both customer oriented. Edna

Rating:

2.0

Awful customer service, congested entrance & exit. Front desk lady needs more people training & knowledge with free rentals & eligible locations. The worst storage experience I have ever encountered!

Rating:

2.0

Entrance blocked no parking; gate access blocked as rentals get inspected (but no one is inspecting) desk not friendly & limited knowledgeable. Unit not unlocked for customer use Stressful atmosphere

Rating:

5.0

Very polite attendant

Rating:

1.0

It took approx 29 days for this location to p/u the boxes I rented. When they could not place erroneous charges to my card is when they decided to p/u the boxes.

Rating:

1.0

It took approx 29 days for this location to p/u the boxes I rented. When they could not place erroneous charges to my card is when they decided to p/u the boxes.

Rating:

1.0

It took approx 29 days for this location to p/u the boxes I rented. When they could not place erroneous charges to my card is when they decided to p/u the boxes.

Rating:

4.0

Over charged me at the end for the move out, but everything else was fantastic! The manager was the best the whole time my stuff.was in storage, he helped me time and time again, Jamall was terrific

Rating:

2.0

In the beginning friendly helpful staff. Even with late payments a few times staff was helpful. Then new staff the manager was helpful the new female staff have nasty attitudes charging items w/o rece

Rating:

5.0

The staff was more than accommodating and professional

Rating:

2.0

Because they took all my kids clothes and other stuff they had and we had to get stuff from here and there and I didn’t have no job to keep up with my storage and I really don’t know how to tell kids

Rating:

5.0

.

Rating:

5.0

Satisfied with the service

Rating:

2.0

My belonging where cleared out and thrown away when I was still renting the unit, and asst.manager had no idea what happened ,payment were up to date, very unprofessional

Rating:

5.0

Thank you

Rating:

3.0

The only thing I would suggest is extending the hours of operations

Rating:

2.0

Both my company car and personal car were broken into. Even after filing a police report I had to pay for the damages out of pocket multiple units and cars were broken into