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noah s | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Davis Monthan AFB
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service team, they are excellent, very professional, understanding, pleasant to their customers and enjoyable to visit with. Thank you. Always, Cynthia.
Cynthia MI have rented from this site multiple times, and the U Haul employees and equipment have been excellent every time! I really can’t think of any improvements. Thank you, and keep up the good work.
NEIL Pit should not cost 90$ a month to store stuff in a non climate controlled unit. there are way cheaper units that are climate controlled.
James D | Overall ExperienceMore out of state trailers available at actual Uhaul locations.
ELENA UYour guys are great. They hook me up and I am out in no time.
LEWIS GService was excellent
cosimo cNothing all was great
DANIEL BThe 5’x9’ trailer was old and after we left the Tucson shop we discovered that the running lights did not work. This should have been tested at the pickup site and repaired prior to our arrival. We stopped at a U-Haul dealer in Phoenix and they did some troubleshooting and determined it had to be internal wiring that needed to be fixed by the mobile repair group. One of the pins holding the fold down ramp up was difficult to insert and had to be beaten with a hammer.
KEVIN KAdrian was excellent helping me get everything arranged with my truck and storage and explaining the ins and outs of the storage location.
MIKE F | First ImpressionsFast friendly service, great staff
ROBERT FHowever, the office sent me to Golf-Links and Wilmont U-Haul who were the best, professional and really good...
CURTIS UThe moving company was awesome , moving legends killed it
NICOLE HTell customers there's a 13.7% rental Tax. so they're not shocked when they get the invoice emailed to them. Maybe be able to see or print an invoice before you sign it.
MARK VAlways so exciting rent a piece of equipment from U-Haul. 3 days later it is always such a joy to return same piece of equipment.
DOUGLAS MPerfect
BRUCE WVehicle didn't have a full tank of gas when I rented it. I traveled less than 100 miles to n from my destination and had to fill up the gas tank,before I returned it. It was just barely below 3/4 of a tank. I put 12.50 gallons of fuel into it. $39.99 at Quick Trip.one thing I know is that it shouldn't take that much gas to go 100 miles. Truck was crazy 🤪 rough going over bumps, but,it wasn't full.of anything, on the way home. No leg room in the cab,especially for folks like me that are over 6 feet tall. Other than that, it was an ok experience. I haven't rented a Uhaul in over 25 years. Thanks
ROBERT SExcellent service, quality work, and courteous people.
Timothy PEverything was excellent
JAMES EGood fast easy service
CHARLES MOver the years I have rented open trailers and close trailers from the golf link store! I never have a problem and all the people that work there are very professional! I would recommend them to anybody!
Annell Cexceptional customer service and support
MARCELINO SExcellent service, Tyler the general manager is a very kind, and compassionate, he listens and understands his customers needs. He brings value to uhaul.
DAWANA D | Overall ExperienceTyler was friendly and helpful. I am a repeat customer for this location but my first time dealing with Tyler. He was great!
BRENT Atrain your scheduling personnel to better know your corporate policies and how to come across to customers. I spoke with 3 different agents recently and 2 of them didn't have a clue what your policies are related to refunds but the 3rd one (I believe named Jessica) told me what the policies are and was exactly correct when I got to your facility. ALL of your people at the facility very friendly, knowledgeble, and helpful.
JAMES CWasn't very polite and told me she was going to charge me for cleaning since there was mud on the drivers mat. There was dog hair on passenger side when I got it.
KAREN INothing. It went as smooth as could be. Keep up what you're doing.
KENT CSame as in Phoenix. Staff and site were exceptionally organized and efficient. Best experience I ever had with I-Haul.
Bret MVery efficient and friendly service. I would definitely use these guys again.
Sean OStaff was helpful and quick
KIMBERLY FKeep up the outstanding service!!
RAUL OLower rates.
GREGORY HExcellent experience from BOTH locations! Thank you all very much.
LLOYD MI attempted to rent at a closer location and was told equipment was not available at that location however the location I requested had multiple 26 foot trucks available. This just required me to drive unnecessarily miles
Jason SOverall no issues with the staff, everyone I ever encountered were kind and helpful. Would’ve been nice to have seen the manager more than once in the over one year I rented here. My main issues are regarding events after my unit (446) was broken into and some of my belongings were stolen. I had zero information from the manager or anyone else in the office as to what precautions were being taken to fix the wall that was broken thru from unit 445 in order to gain access to my unit. No one informed me of any measures to secure my unit from 445, if or when the broken wall between my unit 446 and 445 would be repaired. When I inquired to possibly get a different unit in the facility, I was sent to a different unit of the same size (439) being told by an employee that it was ‘vacant’. When I went to check and move the rest of my stuff there was a customer disc lock on it. I went back to the office and the same employee said the manager and the staff personnel who could cut the lock off unit 439 would not be at work until 12pm, at which time someone would call me with an update. No follow up, nothing, zero communication. At the facility location I also observed other people having code issues, being sent to the wrong units, and terrible lighting. The overall mismanagement I observed of the storage facility, coupled with how the break in of my unit was handled, how I received ZERO communication and ZERO follow-up are the main drivers why I chose to vacate. I know there is inherent risk at any storage facility, the way this location is poorly managed makes it an easy target to be taken advantage of in a part of Tucson already susceptible to theft and other minor criminal activities. The location I have since moved to has better security, multiple layers of security, and better lighting. I got a storage unit of the same exact size I had at U-Haul, it is indoor climate controlled, the walls are much more robust, and is less expensive than what I was paying at U-Haul. All of which are reasons why I definitely will not recommend anyone to this storage location ever.
Analee H | Overall ExperienceFriendly staff and willingness to help above and beyond what is required.
GEOFFREY DThe guys were completely accommodating. They understood that I might be a little late with the drop off and were totally reasonable!!!
THOMAS HI don’t know. The experience I had was outstanding and Monica R couldn’t have done better. She was caring, provided exceptional customer service, and very respectful. I will refer friends to this location.
ANTHONY CMonica was super helpful in the whole process she helped make everything happen.
Steven Ptodo perfecto con el trato y el personal de este uhaul davis M . SIMPLEMENTE una opinion sobre el dolly que utilise ,es un detalle con ambos candados de las correas, batalle en manipularlas ya estan un poco en mal estado y no trabajan de forma corecta,, incluso la del lado del chofer ya no ajustan bien creo y pueden ocacionar un accidente.. seria todo muchas gracias por su atencion
Ulises GI received a call the day before from an unpleasant representative, I believe he stated his name was David. I don't know if it was direct from this location; however, when he called, he opened/started the call citing, "is this XXX," so I responded with the question, "who is this?" He angrily indicated that he was confirming the reservation and hung up prior to me engaging further with the call.
DANA RI've rented uhaul in the past numerous times. This was by far the very worst experience I've had with ANY rental company ever. They overcharged me... I brought it their attention, and they took no responsibly for any of their mistakes... When I picked up the truck to drive across statelines, the mirrors were horribly dirty. The trucks windows were messy, dirty also. I was left to clean them myself right there on company property ?!?! I will never use them again... They charged me so much for a one day rental & didn't honor any agreement we had on specific travel details. THEY JUST WANTED MY/MORE $$$
KEVIN SThe team at this site has always been excellent
Richard WAfter 1300 miles I was so grateful to find friendly people to help me return the equipment.
Sharon EHad nothing but issues with trailer. Got told the road side insurance would make it so if anything happened, they would make our service a priority ans would fix it or solve issues with no questions. Waited with 3 kids under age 10 in a gas station with 3 dogs a cat and car full of our family's stuff and called for assistance that again took hours to be solved got told a mechanic would be to oir location within a hour got sent a tow truck then spent 90 .ore mins on the phone while UHAUL tried to figure out something. Got told trailer is not safe to drive then got asked to drive it 35 mins away to a different store to get a replacement trailer, after we got to it we had to unload and reload a trailer in alambama where the trailer we got was smaller and we had to rent a storage in alabama to fit some of our belongings and have to find a way to get them. Then we get told UHAUL will pay us 250$ to move trailers and for all the issues and time lost and spent and all the lies given to us that we would have our full trailer rental refunded and now we still yet to get the 250$ and are being bounced from 3 different locations being td by customer service who said they already approved our refund that the stores will refund it and none of the stores say its their issue. IF THIS ISNT SOLVED I WILL BE GOING TO BBB AND TAKING FURTHER ACTIONS.
JAYSON BThe left taillight was loose and fell out. It had been repaired but not good enough. Customer Service was excellent in Tucson.
WYNONA RThis is the only uhaul location to rent from in my opinion. The guys there are prompt and helpful!
DAVID RAwesome customer service!!!!! My only comment is, the seats had dog hair on them From the previous person.
Jade ZNo needed improvements not. Service was tremendous. Professional, friendly and courteous.
JEROME FI have rented from U-Haul in the past and the good customer service is consistent every time.
LUIS BExcellent as always
JAMES LNice people
KEVIN VAll of the U-Haul associates that helped us were very polite knowledgeable.
MARGO HYou have a special team; I hope they all receive a raise. Thank you for your wonderful service, being pleasant, helpful, pleasant very professional and comfortable atmosphere.
CYNTHIA MNo, instead of trying to just get money from customers, they should listen to what the customers asked for they said they need a huge storage. That’s what they mean instead of paying the price for a huge storage and get a smaller one.
TOYA M | First ImpressionsThey were incredibly helpful, punctual and kind. They made my moving experience AMAZING
SAMANTHA HThe employee were friendly and helpful
DAMIEN R | Overall ExperienceIvan has excellent customer service .
JACQUELINE BI had to rent a truck 2 days to move my0sons dirt bike to another person in west Tucson, So I had to rent a truck. U-Haul was easy to find and had exactly what I needed. Every employee I worked with was very knowledgeable and friendly. It was a good experience
JUDY NThank you to Tyler the general manager at this location that’s always answering my questions and making sure everything is going well!
Christina H | First ImpressionsFirst time was very impressed. All employees nice and very busy. Max was great helped with everything . Will be going back
MICHAEL LNone, place was solid
JARED MThe employees in golflinks and wilmot branch they are excellent service and happy
NICOLAS SI only rent from Golf links and Wilmot. Top notch Staff and very friendly and supportive
debra c | First ImpressionsThe security and access was great however being in Tucson Arizona pest control needs to be constant. Our stuff was covered in webs and debris, black widow spiders and nests on everything. We can't even bring our items in our house yet because it all needs to be thoroughly cleaned and inspected so we don't start an investation in our home.
Kelly T | Overall ExperienceStaff was pleasant and helpful. Unit and facility was well kept, and clean. Thanks
DALE W | Overall ExperienceI like doing business with U-Haul
LORNA M | First ImpressionsThe staff is always amazing and friendly to deal with! I would highly recommend U-Haul to anyone
jamison B | Overall ExperienceVery pleasant and helpful men.
Dawn G | Overall ExperienceHad a lock broken by another renter and the facility replaced it and reset the outside code for saftey.
jane d | Overall ExperienceMy move out date was 12/26/2024
SEAN J | Overall ExperienceReally easy to rent a space, friendly staff, equipment in great working order.
Paulius T | First ImpressionsHere’s a possible review: I recently rented a cargo trailer and a storage unit, and the team at U-Haul was fantastic! They were incredibly helpful and kind throughout the entire process. Everything was explained clearly, and they made sure I had everything I needed. Great service—I’ll definitely be using them again in the future!
Dawn G | First ImpressionsThx for being there
Boyd S | Overall ExperienceMonica made our experience smooth and stress free. She was very informative and polite and professional.
Jessica B | First ImpressionsWhen ever I walk through the door I get 100 percent customer service..that's why I am a repeat customer.
William S | First ImpressionsThe rental of this trailer this time was a nightmare. I picked it up in Fresno California. The golf links location is awesome. They get multiple gold stars and I would highly recommend this location
Barb S | First ImpressionsMax is very helpful He is an asset to your company
Deborah B | Overall ExperienceGood
Jesus B | Overall ExperienceHad a little problem after I moved out with them closing the account but Adrianne finally helped. Everything about uhaul is terrific. I use them all the time!
ROBIN R | Overall ExperienceLOOKS LIKE GREAT BUSINESS.
RAYMOND H | First ImpressionsEric was very helpful, informative, and polite. He helped me with all of my U-Haul needs!!! My U-Haul move in was in a safe location. I recommend this facility!!!
patrick h | First ImpressionsThe check in process was very easy. The worker was kind and informative. The facility is in fair condition overall. However, there were stains/messes on the storage unit floor and mouse droppings alongside all walls in the facility. Furthermore, my code was not working for the restroom and I was desperate. After calling U-Haul, the phone support person contacted the local team and discovered that the restroom was closed for maintenance. There was no such signage. This would have been a great experience if the storage unit were clean and restroom at least had an out-of-order sign (so I didn't have to spend 15 minutes on an avoidable phone call while rushing to unpack by closing).
Shelby L | First ImpressionsNeed to fix the self help storage unit located with this location.
Kevin B | First ImpressionsI was very happy with how everything worked out. I will be using you U-haul again when moving to our new house. Thank You, Yvonne Rasmussen
Yvonne R | Overall ExperienceThanks for a Great service yesterday
ESPOIR N | First ImpressionsI was able to get all my services from UHaul,. I'm renting storages from 2 locations, order my truck and get movers to help move. The services offered made my experience stress free. Thank you
Laura G | First ImpressionsI went to obtain my storage unit and the gentleman who was helping was very nice but he had difficulties navigating the system getting my storage unit set up. After about 20 mins of the clerk trying to figure it out we were able to get our storage unit, we had rented a van to load my belongings in so we went home to get it loaded and went to the storage campus to 1) find a lady on some type of drugs tweaking out and keeping the gate open by blocking the sensors and 2) my storage unit was located inside a hub which had a lock on it and we were not given that combo so we basically loaded our van and made a trip to the storage unit for nothing. I've requested a move out inquiry and I would like a full refund as I was not able to even move my stuff in. We are going to rent another unit from you guys that is bigger and actually located outside so I respectfully request that you and your team make this next experience a little bit better than yesterdays. Thank you.
Rene A | First ImpressionsExcellent experience thank you so much!!
SUZIE S | Overall ExperienceThe staff are terrific and always helpful. Good people.
Diane R | Overall ExperienceCan’t remember their names but the employees are always helpful and nice. :)
TORI S | First ImpressionsKeep up the good work.
JOY H | First ImpressionsStaff is very helpful
Troy W | First ImpressionsStaff there very friendly
Boyd S | First ImpressionsThis is a Great team! :)
Latrice H | Overall ExperienceGreat staff. Great facilities. Best access hours in town!
Charissa C | First ImpressionsChecks were constantly held and created late fees. This created multiple problems in gaining access to the unit. Employees did not know how to process payments. We could never reach the manager, Tyler Delorenzo. We left multiple messages and emails that were never returned. We called the office number and would get the corporate scheduling who also tried to rich him to no avail. This cost our client additionally because we had to go in person multiple times in order to take care of business. We would never recommend this place to anyone. We hope never to have to deal with this location again.
Sterling C | Overall ExperienceEverything was awesome …the constant rate increase was NOT so great 😫
Teresa G | Overall ExperienceThank you for your support, service, and dedication.!
Earl C | First ImpressionsI rented a truck and unit. I had it 15 minutes and the ignition switch key holder fell off when turned off the vehicle. I could not get the truck to start. Finally l got it started. Later l get to the facility to move in and l was leaving before closing. I could not exit l called got hung up 4 times. Then after calling the accident line l got an awesome agent "Taylor" l explained my being trapped at the facility and she tried to get me to the alarm room. She she could not get through. She said she would call me back if l got disconnected. The call dropped she called and text but she had no luck with the alarm room. She was extremely caring and helpful but l was still stuck so l called Max Security and got Maria. She was also very helpful, we tried a few codes and l still couldn't get out. She was able to extend my time and between her and Taylor l was able to exit. Honestly if not for these two amazing and caring associates l would be furious. After leaving l returned the truck but the door would not close as the wedge was stuck to a piece of metal at the center top hinge. Good grief! Finally after jumping to pull the stars at 115 pounds l final got it to work. Am l happy for the experience no! I'm only happy for the two associates that had the code worked and the truck was properly inspect would have avoided the whole mess. Thank you Maria from Max Care and Taylor from accident assist you saved me. As for the company please inspect your trucks they are not safe.
Esther R | First ImpressionsMy only real critique would be, having to get out of your car to push entry buttons in and out of the facility was rather inconvenient. Otherwise all else was fine.
Julie A | Overall ExperienceCan't get into my storage unit code dose not work have call many times and was promised it it would be work yesterday and still not work I need to get clothes out but can due to the code not working
david t | First ImpressionsMove in date: 11/21/23
MARLENE F | Overall ExperienceOur storage unit was broken into, our possesions were stolen, we never even recieved an apology from U-haul and not compensated in anyway. The U-haul app has not been working therefore I was unable to pay the rent before it was raised. I paid via telephone with someone I was not happy with whom was unapologetic nor did he seem to get my point regarding the app/rent issue.
Barbara W | First ImpressionsAlso great service with storage and moving vehicles! Staff has always gone above and beyond for myself and my husband.
DEBBI G | First ImpressionsThanks very much. Checking in the auto transport and U-Haul truck was convenient and staff were very friendly and helpful. Took no time at all.
MARLENE F | First ImpressionsOutstanding services, thanks a million
ernesto r | First ImpressionsStaff was friendly and knowledgeable. Had no issues with the truck or storage rentals at all.
Kevin C | Overall ExperienceI did not get told about the truck having a speed cap, which would have been very needed info! Especially before hitting to open road west. My experience with uhaul was NOT good. You kept changing storage locations, made thigs very upsetting and confused. Over priced for going with a known name, thinking it could be trusted was wrong. Bait and switch on storage unit to get me in bigger and more expensive unit. Then they leave you stuck!
Dorrie R | First ImpressionsClean friendly and very helpful
Cheryl G | Overall ExperienceEvery step of the way was excellent!
elmira m | Overall ExperienceVery pleased with the professionalism of Tyler Lorenzo and all the staff.
David S | Overall ExperienceMy only complaint with my experience is that on the frontage of the facility it is advertised as 24 hour storage however there are limited access hours. I loved that the facility had a security fence but we got locked behind it a couple of times while working in our unit at night. We just so happen to work evenings and prefer not to do lifting and moving during the heat of the day in Tucson summers. Otherwise the facility was top notch and we would rent again
CATHERINE D | Overall ExperienceThe staff is very professional and helpful.
Yvonne R | First ImpressionsI rented a storage place for eight months. The staff was super professional and friendly. Every time I stopped by to make my payment. The storage space was clean and secure. This is the best U-Haul storage experience I have ever had! I highly recommend this facility.
Judie B | Overall ExperienceI couldn't be happier. The service was excellent.
william j | Overall ExperienceEveryone was so amazing and helpful. I really appreciate it and always know I can depend on Uhaul!! Thank You
TOMARA M | Overall ExperienceUpon trying 2 move out the last of my things, someone had put their belongings into my storage unit. They put the heaviest thing in last, which I was unable to move alone. This experience was frustrating & completely aggravating!! If I had more room in my friend's SUV, I would have taken their chairs & DR table!! I totally appreciate Jorge's help, along with another coworker... they removed the overstuffed loveseat from the doorway of my storage unit, #261.
Maria R | Overall ExperienceThank you for your help
barbara m | First ImpressionsThe Gentleman who Helped Me was Great
JOHN B | First Impressionsstaff was always super friendly, very professional and very helpful. shout out to Max for being awesome!
Melinda C | Overall ExperienceOnly reason why I rated below average is, I'm still mad my information was compromised while renting the unit. Otherwise great services.
Kenneth W | Overall ExperienceStaff was extremely helpful .
Babe P | First ImpressionsTyler is the best! Only Uhaul I use.
gilberto m | First ImpressionsOne of the kindest and most helpful staff I’ve met
David M | Overall ExperienceStaff was extremely kind and helpful with our move in and were extremely accommodating!
Chadd H | First ImpressionsDavis Monthan U haul is the best. Everyone is friendly and helpful. They helped me with all my storage needs. No complaints overall. 👍
Kenneth T | Overall ExperienceHad a bit of a mouse issue. Found out They nested in one of my skates but wasnt there when i moved all my things out so im assuming the issue was taken care of with the traps they have in the unit. Still a very clean and well secured facility so i would deffiently rent again if i needed to!
Mariah B | Overall ExperienceI have been a patron with this U-Haul storage facility for 10yrs. The staff go above & beyond with courtesy and professionalism. Once, I had accidentally left my unit unlocked and they secured it and immediately got into contact with me even though I was a grave shift worker. I have never had any issues and if I had any inquiries, they were answered professionally. I felt secure when inside the storage facility for it was very well lit and security cameras placed throughout. Staff can be seen on grounds doing their checks to ensure a safe and secure place. I ended up moving and the move out process was smooth and not stressful at all. I wish the new place I moved to had such a wonderful facility and team!
Amber B | Overall ExperienceThis facility is excellent!! I was treated very well. Everything was explained in detail. I just moved to Tucson and a friend recommended this facility and now I know why. THANK YOU!!
william j | First ImpressionsToo expensive. The staff were nice but again, the cost was unreasonable and prohibitive for me to continue staying there. It appears that if you stay and pay your rent on time that is a good reason for Uhaul to raise your rent.
Bonnie D | Overall ExperienceI was locked inside the gate for over half an hour once. Called every number on the sign, took about 25 minutes to get hold of someone. Other than that, no complaints
CALEB S | Overall ExperienceI had my unit for several years. Everything about the Uhaul team and facilities is 100% awesome. Little bummed by the many rent increases lately, but I guess that’s just the world be live in now. I will continue to use Uhaul when needed.
ALISA W | Overall ExperienceAlways helpful. Great staff.
matthew B | First ImpressionsExcellent all the way around. Extremely friendly and helpful associates.
Mickie C | Overall Experience24 hour storage, the reason why I rented here. Only it's not 24 hours, is it. False advertising. I like the reuse center, that idea was amazing.
jake r | Overall ExperienceNo comment
Peter S | Overall ExperienceI received prompt and courteous service, and was impressed with the cleanliness of the facility. I contracted loading and unloading assistance from major league moving services and they were excellent. They finished the job promptly and exceeded my expectations. I would highly recommend contracting the moving service through U-Haul like I did. Major League Moving and U-Haul are a great team!
Judie B | First ImpressionsI will always come here if or when I need storage
GLENN L | Overall Experiencethank you
ernest o | Overall ExperienceI'll find a public site for a stronger review once my move is done assuming this is internal. This is the best Uhaul team I have ever worked with. Super professional, efficient, and customer-oriented people.
Michael E | Overall ExperienceI was given a discount at the grant location but when the storage unit was to small I had to go to golf Links . At the golf Links location I did not get the discount a little up set 😡.
Andrea B | First ImpressionsService was great except we got locked in. Matt was great he helped me.
Renita M | Overall ExperienceEverything is exactly as I hoped, the price is great for the unit I need and the customer service was excellent.
Kelly T | First ImpressionsThey was amazing and very helpful
Steven C | First ImpressionsThank you so much
lourdes m | Overall ExperienceMy unit it looked like someone tried to break in
Jennifer R | Overall ExperienceOnly complaint is the Uhaul online reservation system. I’ve had troubles in the past. Online said a 5x5 unit was available - which is all I needed. There was no availability bc the reservation made a month ago hadn’t moved into the unit yet. So I ended up spending my more $$ to get it o a 5x10. It wasn’t ideal but it’ll have to work. Very disappointed in the Uhaul brand; could not be more pleased with the guy who helped me.
JOSHUA D | First ImpressionsUnfortunately the staff was great but someone vandalized the main gate, someone damaged 2 of my locks and all of my major tools were stolen...less than $200 yet not surprised as Tucson has allot of crime. This is not a reflection of Uhaul but of TUCSON. I've left AZ because of it.
Devorah A | Overall ExperienceThey were very helpful with getting and returning my storage - they eve provided my gate code when I had forgotten it
Marjorie L | Overall ExperienceThe General Manager at this location helped me. He was excellent! Give that man a raise
CHRISTOPHER L | Overall ExperienceI would definitely use you guys again if I need a storage definitely great group of employees
jose o | Overall ExperienceThere was a sign posted for risers that were free for uhaul customers. I inquired about this as I wanted to have done for a mattress in storage. I was told they were no longer available. I would recommend having that removed from the signage at the storage facility if it is not available. Thank you.
JULIA N | First ImpressionsThe staff was great. Especially the store manager!
Douglas L | First ImpressionsI have used UHAUL a number of times for Truck rental and Storage and would not use anyone else. You guys are the Best….Thank you so much again ; )
Meriliyn S | Overall ExperienceThey were very polite and helpful.
Jennifer R | First ImpressionsStaff took slow time in closing out my account after speaking with Manager several times informing them that the storage was emptied, and they also attempted to charge me an extra payment because they did not check the storage for cleanliness that according to the Manager had to take place. However they were there when I needed them and at that point in time they were helpful
Kizer S | Overall ExperienceThe best experience that I have ever had. Thanks so much.
cOLONDA g | Overall Experiencewas concerned about the temperature that might be attained inside the storage unit, but that turned out to be ok despite the >100 degree heat wave that was occurring outside. Everything worked out real well and the remote fob was especially convenient.
JOSEPH C | Overall ExperienceI selected a poor rating not because of the staff at the storage.. But for the website and customer service I received on the phone.. I booked a storage unit that was not available when I arrived.. I ended up with a smaller one that didn't meet my needs..
Kevin B | First ImpressionsThe address provided online is NOT the address where the units are located. Only a kiosk is available which directs you to the office to complete the paperwork. This made for a back and forth runaround from the office (address provided) to the units & back to the office. It would be beneficial to the customer if it was explained online that you MUST go to the office first, since the office is at a completely different location from the units.
lauren C | First ImpressionsWould love to see it be 24/7 access again. Closing at 10pm is NOT convenient.
Andrea E | First ImpressionsYou really need to at least offer extended hours for an aditional price if need be. A good idea is like a cover charge.... Like, normal hours are from 7 to 10, cover charge for hours 10 t0 2 am is 15 bux. You then have contractual liability in case something happens. I was willing to pay someone 50 bux cash to just let me drop my stuff off. I forgot it was 10pm so i had to throw thr stuff out in the alley
TODD A | First ImpressionsEvery thing was good until my unit and 8 others were broken into. The person got in with a access code after hours so it didn't make any sense to me. It wasn't that secure.
StephanieLyn M | Overall ExperienceGreat peoplem
CHARLES P | First ImpressionsAfter renting the locker, I noticed it was too small, so I had to cancel.
Christopher D | Overall ExperienceThe reasons for the rating are as follows: 1) The storage unit itself is not on-site. 2) I had to sweep the unit out. 3) I was not given a card to swipe to get out. 4) My code did not work 5) No one on-site to help after hours. Number called still couldn't get help.
GWENDOLYN H | First ImpressionsI would use U-Haul again.
Fran H | Overall ExperienceVery complicated to move out of unit. If you make it so easy to sign up why not make it just as easy to move out? Having to physically go into a location is really not necessary you should have a dropbox for the lock
Belinda P | Overall ExperienceCustomer oriented. Fantastic experience every time I've used them.
Jim R | Overall ExperienceVery accommodating and always great to work with
Nicole P | Overall ExperienceMy uhaul was broken into once that they informed me of but also when i had went once it was open alot of things missing . never got a police report or anything
Shani K | Overall ExperienceExcellent customer service
Consuelo M | Overall ExperienceThank you!
Rogelio H | Overall ExperienceThe gentleman who helped me went above & beyond I much appreciate his help and his courteous service He is a great asset to your organization
Manoj R | First ImpressionsI made my original reservation online. When I got to the facility using your kiosk was very cumbersome and did not work. When I Call to get assistance I had to repeat everything that I had entered in my online reservation. I was given an access code to enter the property and it did not work. I had to press the call button on the keypad by the gate. He then had to go through another process and give us another code. It seemed very complicated for something that should’ve been very simple.
Belinda P | First ImpressionsLove the 24-7 access
John C | Overall ExperienceThe only reason I closed out my storage locker was to consolidate with my finance's u-haul locker for the sake of convenience. Everyone there has been great. Keep up the good work!
JAMES D | Overall ExperienceInsurance claim was denied after the gate damaged my vehicle. Major issue for me. Otherwise, everything was fine.
Dana C | Overall ExperienceAll my stuff got ruined by water leaks.. I understand my renters insurance will cover my losses but it doesn’t eliminate the fact that I paid for storage that I now realize I didn’t need. I’m giving an excellent because you guys were so kind and took care of me but just a heads up the roofs need to be fixed.. thank goodness my TVs weren’t in there....
Chandler O | Overall ExperienceEveryone was super helpful and friendly
Logan K | First ImpressionsThere was one young and extremely disrespectful employee on a power trip that was very rude and unhelpful to this 65 year old man that when another customer blocked my vehicle in your employee expected me to wait while that customer conducted his business. Your employee escalated an already unpleasant situation to a screaming match between him and me. I did not wait to get that employee's name I just wanted to get out of there after being treated like I meant nothing to Uhaul after they got all the money they could expect from me. They were acting like they were too busy getting the next customer's card numbers to be bothered with a prior customer who had already parted with his money.
vain s | Overall ExperienceEveryone is always so helpful and eager to help
Annette P | First ImpressionsHad a great experience!
Bailey B | Overall ExperienceReservation was wrong for the van pickup location!
Ron G | First ImpressionsThank you for keeping my stuff safe for the last 5 years, you're appreciated!
JILL D | Overall ExperienceI wish they would bring back 24 hour access
Kordell B | First ImpressionsGreat people, super helpful and friendly
Jim R | First ImpressionsPrice went up for the unit 4 months into renting. Will definitely look at other storage options in the future.
William H | Overall ExperienceThe storage was small as they didn't have the size I needed but I did either it for the time being. The lady staff there was always rude. They were not in the office the times I went. I always had a tag to see management when my storage was paid for. Bathrooms were not available to customers but staff could use them?? Its a good place but I went to another storage company.
Paula s | Overall ExperienceEveryone at UHAUL has been very helpful and courteous. Using UHAUL for my Moving and Storage needs give’s me peace of mind. Thank You so much 😀
Meriliyn S | First ImpressionsEveryone at UHAUL has been very helpful and courteous. Using UHAUL for my Moving and Storage needs give’s me peace of mind. Thank You so much😀
Meriliyn S | Overall ExperienceStorage unit was awesome and everything we needed. Thank yo.
Mark G | Overall ExperienceSmall issue with autopay which was easily resolved.
KURT N | Overall ExperienceThe unit leaked and some of my items got wet
FREDERICK M | Overall ExperienceUnit is advertised as a "drive up" unit. It is NOT a "drive up" unit. My wife had to help me carry a 400# piece of furniture. As expected, she dropped it and it's not irreparably damaged.
Michael T | First ImpressionsEverything was good. I no longer need storage but don’t know how to vacate the space. How do I do that?
Wes T | Online Move InThe manager is awesome
Neren R | First Impressionsnone
Ronald H | Overall ExperienceCustomer service is the best I’ve seen in a long time at U-Haul. Everyone is friendly and helpful.
Teresa G | First Impressionsworst customer service I have ever experienced. the entire staff is rude and completely unhelpful.
Jonathan S | Overall ExperienceThank you
Chavia W | Overall ExperienceFirst all u-Haul needs to be clean like this storage, people's are very lovely they understand same people's from africa our English is not good like me . So l wish same uhaul to be like this guys .
Adalaide J | Overall ExperienceOverall good experience
Adaam S | Overall ExperienceI had no issues and have recommended this place
JOHN D | Overall ExperienceTyler, the manager, was extremely helpful dropping the trailer and setting up the storage unit for me. Kind, courteous, and professional.
Paul V | First ImpressionsI will always use this location.
HOWARD S | Overall ExperienceWill recommend and would use again without hesitation
Alfred L | Overall ExperienceEasy, convenient, and friendly staff.
Mark G | First ImpressionsUhaul has been a life saver this year over six times. Always wonderful! Tyler Delorenzo is an amazing manager and went the extra length to help me and make my situation so much easier. Thank you!!!!!!
Melinda A | Overall ExperienceEverything was Great!!!
Vincent S | First ImpressionsChallenging a return customer and demanding 3 phone #s and multiple addresses is ridiculous. Stating to a customer that the phone number provided is fake, incorrect dialing the # - unprofessional.
Thomas N | First ImpressionsVERY FRIENDLY
margarita M | Overall ExperienceYou raised my rental cost 50% in 3 months. Somebody at Uhaul is making assumptions an out the stupidity of the public.
James P | Overall ExperienceIve used uhaul twice in 2 different states and 3 cities in the last 2 weeks and have been extremely impressed at every location and with the service provided. Thanks for making my moves great!
Melinda A | First ImpressionsExcellent storage facility and very helpful and friendly staff.
Jennifer D | Overall Experiencegreat service all questions answered. Had my unit in 10 min or less. great unit too Clean.
Robert B | First ImpressionsService booked via phone representative. Was told 1st month storage would be free if I booked a trailer. When I arrived to storage facility I was charged. Staff member was also rude.
Gerard A | First Impressionsthe door handle had exterior bolts which is not secure enough. anyone could have unbolted the handle and opened the storage unit making the lock useless and the security of my property nonexistent.
Kris f | Overall ExperienceMy unit was broken into twice from two different unit with items stolen. Although, the staff did give me new locks to replace the broken ones, I feel violated and unsafe.
Josefina T | Overall ExperienceThank you Uhaul for your help in the storage and help. You are a great place.
Ramona S | Overall ExperienceThe employee was polite and very accommodating!
Torey M | First ImpressionsThey were very helpful
andra T | First ImpressionsWe used u-box to ship furniture from Seattle U-hay to Tucson U-haul. The U-box was placed on a special trailer at the Golf Links Rd U-haul and we drove it to our storage unit to unload. It was a great
Patricia B | Overall ExperienceThere are homeless people living in some of the units and the mgmt. is aware There are homeless people sleeping inside the storage area. There are homeless people sleeping in the locked bathroom. DNR
CHARLES V | Overall ExperienceI can't say enough good things about U-Haul and how they made my move, that I thought was going to be stressful, into a stress-free, easy experience. THANK YOU!!!
Darcy R | First ImpressionsEveryone was very helpful and knowledgeable...Thank You very much.
Meriliyn S | First ImpressionsGreat facility, helpful staff.
LORIE P | Overall ExperienceTyler the manager was amazing and always helped us when needing.
Jason M | Overall ExperienceThe staff were very helpful. The storage site was always clean and convenient.
Jeanine C | Overall Experiencegood job
John H | ReservationIncredible customer service, the entire staff is wonderful, at this location in particular. 4-5 interactions in less than 2 days and completely painless. Thank you all! Highly recommended!
Yassameen P | ReservationI have had service for several years off and on .I notified you that I would be coming to Tucson from Oregon on 9-18-18 to empty my storage.I was upset because of fined late payment because of what
ALICE G | Overall ExperienceKept a trailer there for 2 years with no issues. Cheaper than other places with similar facilities.
Mark K | Overall ExperienceN/a
Alyssa C | Overall ExperienceTyler and team were above and beyond with customer service. I was there for about a year and a half and never had a bad experience.
Joesph D | Overall ExperienceThere was a mix up on my order and everyone has been very helpful and accommodating while things get sorted out
Jessica L | ReservationI had 4 U-Boxes to reload at this facility. The manager, Travis, was very helpful in providing easy access for a large truck and making sure the boxes were ready on time. Highly recommended store!
JOE P | Overall ExperienceMy experience with U-Haul has been a pleasant one. Between a storage unit and vehicle space... I rented for approx 3 years with no trouble or concerns about the security of my property.
MICHAEL K | Overall ExperienceMy unit was broken into 2 days after I moved my belongings into the unut. This was an awful experience for me.
Andrea C | Overall ExperienceThe people at the wilmot location I dealt with directly and only wanted to deal with them. They were always terrific!
ADAM M | Overall Experienceseveral times when I needed to speak to the office or needed a receipt, the computer system was down - that was a continuous annoyance
Christine D | Overall ExperienceThis U-Haul location was amazing.. All of the staff were very helpful, and friendly. Excellent job Davis Monthan AFB!!!!!!!!!!
Dia L | Overall ExperienceOutstanding personnel and professional people working there. Teamwork excellent
Karl k | Overall ExperienceUsed this to store for a few months family stuff from my deceased parents. First tine I ever used a storage unit. It was easy and very accommodating. I felt the family treasures were secure.
margaret j | Overall ExperienceTyler was very professional and extremely helpful with our UBoX pickup.
LISA O | Overall ExperienceTyler, George, and the crew are awesome! Always!!
carol G | Overall ExperienceTyler was outstanding-went above and beyond to make sure I was safe hauling my UHaul POD and made arrangements for easier drop off. I highly commend him-very valuable employee!!
Linda A | Overall ExperienceIt was a great stay
Melissa L | Overall ExperienceVery helpful staff.
John G | Overall ExperienceIt seemed okay at first but when we went to get all of our stuff. Some of the items inside storage, not in there when we went to pack up. No one should of got anything. These items R gone can't replac
jodi g | Overall ExperienceIt would have been nice to have a remote to open the gate. Also could have done without the constant presence of questionable individuals hanging around repairing their (many) bicycles.
Angela M | Overall ExperienceHerroine junkies living in the units using the electricty and bathrooms to shoot up. Found several needles the few times we were there. The gate was broke, got locked IN for an hr TWICE. Never again.
misty p | Overall ExperienceOnline connection was bad could never set up an account. We were happy with everything else.
Robert & | Overall Experience