Your store mgr. Is simply the best! If I still had my Co. I would offer her more pay, benefits, and. bonuses to take away from you... You have someone you DON'T want to lose! This woman (Mgr.) is so devoted to U-Haul ... You also have 2 other employees, a Hispanic female & a black male that were both working !this past Tuesday.... Diamonds in the rough! I would make sure I didn't lose them either! Bravo to U-Haul for knowing how to hire!! You did exceptional at this location!
VICTORIA F | First Impressions
Customer Reviews for U-Haul Moving & Storage at El Camino Ave
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jennifer is wonderful!!!
Laura D | First ImpressionsThe general manager cannot be reached at any listed number on site, at any time of day.
Taylor C | Overall ExperienceAlways helpful and always finds a solution if I need one
Shanna B | Overall ExperienceBest customer service
Shanna B | First ImpressionsDelivered as advertised, very easy
Jim C | Overall Experiencethanks for your help
Donald C | First ImpressionsGreat place, Great staff
John C | First ImpressionsThe ladies were very professional.
NEVAEHLASHANTI B | First ImpressionsI would have added "very" in front of every subject you asked about above. If it was formatted that way. The only thing unapealing was finding the gate/entrance. Its an odd area. You can see it from the main road and freeway but to the storage units is residential small streets with many dead ends. Its not within view and no signs, no map offered. It could be me but im pretty good at this. You should check it out for yourself. Its a bit obscure , my opinion to this dispatcher right here lol
JENELL N | First ImpressionsIt all worked out
Timothy K | Overall ExperienceThey are awesome
Jennifer C | First ImpressionsStaff have always been friendly, pleasant, helpful, and professional. I will always use U-haul whenever I need storage units. Services are great and convenient.
bernadine g | Overall ExperienceThere was one incident when my storage was booked into, but nothing was missing or damaged. The staff assistant was off the roof. They were there and took action and provided support. What a great team. Thank you so so much. I want to thank Jennifer for helping me all the way from start to finish. What a great manager, so kind and great customer service. Specially when I was having financial difficulties to pay my store, it was like she hold my head all the way. Jennifer, thank you so much for helping me and working with me.
Marie K | Overall ExperienceThe staff is what truly makes the experience.
Ron T | Overall ExperienceI would like too thank Jennifer and the staff at U-Haul Storage for their help assisting me and helping me when needed. I really appreciate you all and yes, I would definitely tell friends and family about U-Haul storage how they are definitely there to help you when needed. Thank you again. Sincerely Lelma Savoy and Family
Lelma S | Overall ExperienceThe best of the best in California moving company.
Thomas T | First ImpressionsI was accused of cussing at an employee which I didn’t. The person was new but didn’t take the time to input my information correctly.
MAISHA B | First ImpressionsThis location is dedicated to helping the customer! Kind, helpful, respectful and patient. Moving is an emotional drain and the folks on El Camino are understanding and supportive. Go out of your way to use this facility for your moving needs.
Rhonda H | First ImpressionsThe only bad thing is that it’s a satellite site so I had to go to another location to do paperwork
Yantiece B | First ImpressionsI wish I would have had them years ago instead of Public Storage. I recommend Uhaul Storage on Glenrose to anybody in need of a storage facility. Great customer service and conveniently located to the freeways. Keep it up!
MARCIESHA F | Overall ExperienceThe only problem I ran into was when I went to U-Haul storage. No onsite mgr, I had to call and was then told to go back to U-Haul where I got the truck. That should have been made known when I rented the truck.
Debbie M | First ImpressionsQuick and easy. Prices are good and I am happy with their services
elise h | First ImpressionsLock was not in the unit. Was locked in. It never occurred to me that I could be locked in after hours. I understand I won’t be able to go in, but not out. I understand it might be for security, but it’s crazy. Jenifer also was not available when we called. It was a very stressful move to say the least
Guelta L | Online Move InEverything went well thank you
Daniel T | Overall ExperienceSkye was awesome at move out
Kathy H | Overall ExperienceI had no issues with the staff or the process of how things are run.. Overall things were great..
Sherwin F | Overall ExperienceYou sent a bill to My family when I wasn't 30 days late and I never missed a payment .
Richard L | Overall ExperienceWonderful service.
Gladys J | Overall ExperienceAssociate was well prepared for any and all questions adding her suggestions as to what would work better in my experiences moving and storing my home at this time. Loved her personality.
DAWN M | First ImpressionsThank you U-Haul for your excellent service I would recommend you highly and if I ever will need a storage unit again I will definitely come back thank you for your wonderful service
PRUDENCE D | Overall ExperienceEveryone was nice
Mary M | Overall ExperienceVery helpful with all my needs an friendly
Mary M | First ImpressionsEverything was great but I need to switch to your Arden yard
JAMES C | First ImpressionsGreat customer service by Sarah.
Daniel T | First ImpressionsThe staff was very helpful, and was able to assist me from start to finish very quickly.
ANITA M | First ImpressionsGreat staff. I just don’t need it anymore.
Kathy P | Overall ExperienceGreat customer service
Mui L | Overall ExperienceThe woman who helped me was amazingly efficient without being pushy. Very knowledgeable. the only glitch was that I had to return to the rental office twice to get replacement cards because the ones I was given did not work. It turned out the internet connection at the storage facility was down. Apparently someone else knew about it but didn't notify the office. I was eventually given a temporary pin code to use. Overall I still give the facility an above average.
Michael B | First ImpressionsThanks u haul great service
nega n | First ImpressionsI am impressed about the flexibility and kindness of the U-Haul staff. It just feels they know your needs and always come up with the right solution at the right time. Thank you for making moving easy.
Lorena P | Overall ExperienceI have had many storage rentals over the last 10 years at different storage facilities and companies. This one is by far the best location I have ever used. The four months I have had my possessions there, I never had to once worry if my storage was safe and secure. The manager went above and beyond with helping me understand all the term and services. I have had very bad experiences with a different company, and she made me feel like my prized possessions where in a very safe and secure location. If I have to use another store facility it will all ways be this location, hands down. Thank you U-Haul. It was a pleasure!
REGINA G | Overall ExperienceYour GM us the absolute worst represents for your company. She is a hateful spiteful woman. She's miserable so she wants her company. I will not use uhaul moving forward. Especially since they illegally cut my lock off and let employees rob me blind in the name of construction. Fuk uhaul lovers and theives
LAURA C | First ImpressionsYou have a fantastic management staff at the El Camino, and glenrose in Sacramento
karen w | Overall ExperienceI've had my unit for 7 years and never had any problems. Whenever I called with questions or changed my billing option, they were most helpful.
robin f | Overall ExperienceThank you for helping me at this time in my life ❤️. My mom passed and I was stressed. You lightened my load. Thank you 💕
margaret t | Overall ExperienceKayla is the ABSOLUTE BEST!
Whitney W | First ImpressionsLost gate keycard. Phone personnel got me keypad code. Verified who I was, good job!
Norman H | Overall ExperienceTy for the excellent help.Lilli HohmanTaylor
Lillie H | First ImpressionsBest storage facility! We always use it when we need additional storage! Jennifer and her team are the best!
catharine m | Overall ExperienceI went into the location to Sign paperwork when I arrived I had a employee who was extremely disrespectful and had a attitude even told me after her attitude that my son could leave for treating here how he was treated
DANIEL C | Online Move InGreat services and staff
Danny P | Overall ExperienceIt was very dark. The lights could have been brighter.
marquita w | Overall ExperienceI canceled same day still haven’t got my money back I will not ever refer no one here
Everett B | Overall ExperienceUHaul sold my storage without my consent I provided written proof my storage was paid , I written to the main office about my storage not owing what was stated, I made multiple phone calls with no response. I went into office and talked to manager of site and was made clear my storage would t be sold due to myself disputing charges and uhaul still sold my storage and now wants to charge me this is a money scheme to steal from consumers.
Bernadette H | Overall ExperienceThe manager ,Jenntfer was extremely helpful and very pleasant. and resourceful.On the other hand,her assistant who didnt identify herself by name for obvious reasons was unpleasant and appeared to be under the influence of a mind altering agent was completely opposite her manager.She was BEYOND RUDE on the phone and even worse in person. I asked her why was she short ,with me and she responded, "this is the way i talk" I wasn't rude to her I couldn't understand why she was responding to me with an altitude.She isn't a person I would have representing my company.Being in customer service I believe that person should br informative and willing to assist customers with their truck.storage and product needs. She wasn't helful and she was so rude I walked out and had my assistant deal with our truck and storage needs
Kevin B | First ImpressionsBad location, dirty storage.
Grady J | Overall ExperienceWas lied to about the size of the storage. No one was available for help at Glenrose location even during business hours and despite someone being in the office.
ashia b | First ImpressionsThe personnel was great, unit itself was fine.. just a seedy part of town for a college-girl's stuff.
Libby B | First ImpressionsThe people that worked up front had a nasty attitude.
LAURA W | Overall ExperienceN/a
Ezell H | Overall ExperienceVery good experience.
David L | Online Move InThe new manager, Jennifer, was very nice and helpful!! Thanks
WILLIAM S | Overall ExperienceWould rent again. Thank you.
Erick R | Overall ExperienceEverybody had a very professional attitude and was willing to help. I highly recommend them.
Gregory G | Overall ExperienceVery good service
ERENDIRA O | Overall ExperienceMuchas gracias por su apoyo
Dulce G | Overall ExperienceGreat Experience, and I would recommend U-Haul.
Kari Z | First ImpressionsExcellen tService
NANCY D | First ImpressionsThe staff is very professional & friendly. The staff was great & went above and beyond. I didn’t pick the location which is not close to Paul or me. By the time we had money to move his things, there were rats. I also would have chosen & recommended a climate controlled unit. I wouldn’t recommend a remote staffed location as that is not as convenient as a staffed location. I’d recommend Uhaul, just a closer, staffed & climate controlled location. Thank you
Paul K | Overall ExperienceThe manager David was excellent. His team was a great supportive presence who were friendly and professional. Highly recommend their Uhaul location.
Anthony S | First ImpressionsYour sales associate at the main facility was cool, calm and collected when your system crashed 1.29.22. I first went to the storage rental facility that wasn’t remotely staffed (should tell customers to go to main facility) After a 30 minute hold and callback, I was helped by a courteous associates who directed me to drive back to the main facility where the associate took fantastic care of me and gave me a one day master code to get inside if my new code didn’t work (system down - it did not) but the master code solved the problem. Dean Williams
Dean W | First ImpressionsWe started out clearing a storage with 5 people and 2 got sick and 1 didnt show up so I have 2 -100 lb kids helping because I am disabled. The representative at 916-922-2224 and I keep forgetting to ask her name has been SUPER helpful. I keep calling and extending my day since I cannot get more help moving. I always come back to UHAUL because of people like her. you can see the notes in my account but when we drop off I will get her name .
Angelica V | Overall ExperienceI picked the facility due to it stating it’s 24 hours. I drove from 3 hours away, got to the facility & it was closed. The manager David Hartman, noticed that we were trying to enter the facility & was having a difficult time. I contacted the uhaul number given, & the lady stated, “There’s nothing I can do for you. You will have to keep the rental & get into a facility tomorrow & speak w/ the manager then.” I even explained coming from 3 hours away, etc,.... no help. While I left the uhaul in the drive way, I went to talk to my son about what we were going to do when the manager came out & explained that the facility was closed & basically went ABOVE & BEYOND his duties to give me information & assist. More information than the help desk. I really appreciate his customer service & willingness to assist even though he didn’t have to after the facility was closed. My experience w/ uhaul not adhering to the 24 hour advertisement is poor but my experience with Mr. David Hartman was very excellent.
Rhea L | Online Move InThe staff was very helpful and courteous in every way..
Brain R | First ImpressionsDave and his crew in Sacramento Ca. We’re friendly, helpful, and professional.
James G | Overall ExperienceI was treated well.
Derrick E | First ImpressionsAll units are located on asphalt except mine and the entrance to my unit is obstructed.. I do feel I should be discounted due to misrepresentation. Very disappointing and I feel taken advantage of since the storage is at a different location then the office where the units are assigned. :/ I will not renew.
Summer S | First ImpressionsTHANK YOU AND I WILL BE BACK
Deborah J | Overall ExperienceThe only issue is the location, it's in the ghetto
Joseph H | First ImpressionsVery good
Wahidullah K | First ImpressionsOutsranding service. They deserve a raise!!!
Leonard B | First ImpressionsEverything was all good. Only issue was I had account set for automatic payments and several times I didnt get the monthly reminder email of due date nor would I get a payment confirmation email after payment was taken.
Devon M | Overall ExperienceThe manager David and his staff were excellent; during my use there was only one (1) negative incident and the management took care of the person immediately; my account was kept updated and the fees were affordable. I would rent again in the future.
Harrison C | Overall ExperienceRediculous uhual is only price gougeing customers during a national covid-19 crisis to profit and over charge customers to auction off customers storage units of customers personal belonging for bennifiting and profiting from selling the over charge storage units at higher priced lien auctions .uhual has the worse cust9mer notification and management responses I've ever experienced in my life .during a national financial crisis shut down at no fault of the customers uhual used housing rental eviction mandates in uhuals favor to steal customers belonging and fake multiple lien action unit sales to over charge customers for 2years or more monthly rent payments even after customers units first went in to lien processes and when I tryed to go into facility and pay all the money I had financial to my name after loosing my job uhual rejected taking my partial payment and paying the rest owed on unit the following Monday which would of made the fees current&up to date .I was only behind by one month and the new month totalling only $387 .itryed to pay with my full unemployment check which was$350 a week at that time & pay the remainder of$37 on monat&I had already arranged moving my stuff to another storage facility who was going to let me rent there moving truck to move my stuff out .as this unit was only a temp last min space to move my stuff in the time frame available.uhual choose not to work out payments to bring late fees uptodate ¤t options of any kind with me .as ca rental eviction required by govener mandate required. This was a requirement requested of rental and storage facility property owners by the can mandate.the next notice I received from uhual was a lien sale notice about a week later stating my belonging would be sold at auction if $859 duewas not paid by the action sale date.even after not getting any response from facilitity manager after sending multiple emails pleading with him to work out late rental fees amount out in payments& to bring account current in payments due to financial hardship in multiple emails. I got no response and after the first lien auction sale notice date had past and I couldn't afford to pay all at one time fees due& the stress and money lost renting a mother unit a truck scheduled for moving my stuff out of uhual storage unit rental super high monthly fees in town of higher intown average rental prices are double almost triple compared to other facility's prices.my belongings was full of equipment ,tools and equipment motors I used for my work &earning income &my new douple door bottom freezer door frigerator I played $1500 for and was only 2years old .which the value of my unit inside that I stored at uhual was valued more than $5000 and I used on a regular bases and needed all my tools and equipment again to make earning income as a self employed person once the economy opened back up from covid crisis.the emotional stress and mentally and financial of job income lost I've experience from uhuals actions is more in value than my bussiness tools&personal belongings value is lesser of the value to jobs &income looses I've had to turn down due to uhuals actions to steal my bussiness tools,belongings in unit from me &then a year after the first lien auction sale notice after accepting emotional stress every time I remembered something I stored and uhual stole from me in the unit I'd never see again.I received a 2nd lien auction sale notice a year later stating the same except this notice said $1700 had to be payyed prior to the 2nd auction lien sale date scheduled.more charges for 12 months of rental fees .wait a minute now I'm was confused I thought my belongings had already been sold at auction a 1yr prior.I never got any late storage payment fee notices on my text message or at mailing address or at second address on file starring monthly rental fees were still occurring and adding up month to month still past the first lien auction sale date scheduled.had I been notified by uhual of storagefees still accumulating month to month past that date .I could of arranged to pay the full amount prior to the fees accumulating to such high amounts higher than average people have on hand financially after covid-19 national was in a state of emergency world wide .I've explored lawyer/attorney firms willing to file a class action or personal law suite against uhual to represent me to file civil suite for uhuals complete criminal and wrong doing in the way uhual harmed consumers during covid-19 for bennifit of profiting while he nation was in a state of natural emergency declared by our u.s presiedent.knowingly harming me and consumers nation wide .I'm sure if filed with the courts of such a law suite and evidence of documents I hold of eviedenceof all these facts.I believe more consumers will also come forward with similar issues and harm uhual inflicted on customers&I now have an attorney to represent my case and file records with the courts of my law suie against
Kelly W | Overall ExperienceThey gave me wrong information about my storage . They could not find it for 7 months I called them 🙄 when it came to a when you sell all my storage they magically found my storage space . Poor customer service 😑😑😑
Latish S | Overall ExperienceThe lady that assisted me was both courteous and kind. She was pleasant and polite with a genuineness about her. Her attitude and personality was stellar!
SHERRIE J | Overall ExperienceThere were often times when I came in to pay my bill and would be the only customer in the office I was ignored. Customer service was poor!
Allen W | Overall ExperienceThe office staff was always rude and put off. Every time I had to interact with front staff they were on their cell phones, talking amongst each other or would have attitude. Everything else was fine, clean facility, secure, pricing was good. Just didn’t like dealing with staff.
Angela C | Overall ExperienceThe storage was very clean and simple for use. Thank you very much.
Oleg R | Overall ExperienceWhen we fully cleaned out there were no bugs, roaches or mouse droppings in our stuff. Facility was always clean and that is very appreciated!
LaShonda S | Overall ExperienceI absolutely love you Management team of Owners They are Wonderful I almost didn't wsnt move out my unit. Thank You Mr Heartman and family
james y | Overall ExperienceI enjoy and appreciate having the storage close to us.
Elizabeth J | First ImpressionsDid not appreciate annual fee increase especially as a loyal customer for five and a half (5 + 1/2) consecutive years with on-time, never missed payments!
ALISA J | Overall ExperienceThat neighborhood is awful, should make them clean it up. I would never let my spouse or kids go there.
Bobby H | First ImpressionsFriendly helpful goes beyond to help
Miracle V | First ImpressionsI moved out of my unit and let the staff know. Howver, I was still getting Lein notices. I called your the office and explained everything. They said that they would call back, but I only received another lein letter. Now, I have this outrageous bill that is all a mistake by the staff and management at this location.
Melissa H | Overall ExperienceAwesome
ADDIE L | First ImpressionsThank you for being so accommodating
james y | First ImpressionsThe evening of the day I rented my shed I was greeted by a man in a tank top shorts and no shoes, he yelled what in the f*** are you doing to me and my kids who were trying to access the gate. Online this facility says I would have access to my unit 24 hours a day the very rude man who I assume is the property manager told me he decided to close it at 9:00 so I was unable to move in the day that I had to be out of my apartment
Deviaun D | Online Move InThe people that run that uhual and storage are awesome!!!
Amy C | Overall ExperienceDavid Hartman is great and so his staff. Always took the time to help
Kenneth T | Overall ExperienceStaff are always friendly & helpful & nice. Thank you.
Tristesse G | Overall ExperienceThis was great. Will use this again if I need storage. Thanks you guys!
Alicia J | Overall ExperienceMy storage experience was superior! Staff, and especially site manager, David Hartman, were friendly, professional, and extremely helpful, going far beyond my expectations based on experiences at other facilities. I recommend them wholeheartedly and without reservations. Ernest Garcia, Carmichael, CA
ERNEST G | Overall ExperienceI love david hartman and family they are great folks and always love the fact that they know me by voice and appearance.....they all deserve a raise
Beatriz C | First ImpressionsI accidentally got the wrong size storage and the employee at the storage got on her phone and fixed it for me. Saving me from going to the service center. I do apologize I did not get her name. But it was last night around 5:40. Thank you so much!
Linda G | First ImpressionsThe staff and manager were patient and helpful and made for a painless experience.
Andrew T | Overall ExperienceReally hard to get in contact with local office, call goes to central answering center or so it seems. Also we gave plenty of notice through email after responding to an email, and never got a response.
Richard M | Overall ExperienceDavid was very kind. The facility was clean. Hopefully I will not have to store again but if I do I would use them again.
Jan B | Overall ExperienceI WAS WITH THIS PARTICULAR SITE FOR A VERY LONG TIME AND NEVER HAD A PROBLEM. THE STAFF WERE ALWAYS VERY FRIENDLY AND TOOK CARE OF BUSINESS.
RAMON B | Overall ExperienceYour prices were NOT competitive. Way higher than others.
Lisa P | Overall ExperienceWell i was told that i had to leave at 9 pm when normal business hours are from 5am to 10pm but this is after i had just paid extra to have 24 hr access so that i could gain access to my tools for work when i need them. He then told me to leave in the middle of me off loading my stuff.. On top of that he said that my key wouldn't work anymore and would refund the extra i paid for 24 hr access. But instead charged me again for the 24 hr access that i have previously paid
Justin M | First ImpressionsThNk you for four years of excellent service .
Blanca R | Overall ExperienceWorse than poor they deducted money from my account to pay my storage without my permission 3 times, then I mailed in a check they took my check and turned it into a a automatic deduction with the same check number!! They never answer the phone I WILL NEVER USE UHAUL AGAIN AND I AM GOING ON EVERY SOCIAL MEDIA PLATFORM TO TELL EVERY PLATFORM I HAVE HAD THIS PROBLEM FOR 3 months I had to speak to headquarters for a whole MONTH,
Deborah K | Overall Experience5 Star rating Customer Service for David & Jennifer⭐️⭐️⭐️⭐️⭐️
Claudia T | Overall ExperienceI would like to mention manager David Hartman for his excellent service. When I first rented the unit, I needed movers on very short notice, and he recommended great movers who did a great job at a fair price. When a national moving company was emptying out my unit, and I was in another state and could not be on-site due to COVID, he was very helpful acting on my behalf. That was a very stressful situation for me, but he handled things very well so I didn’t have to worry so much. He’s one of the best managers I’ve ever dealt with! Thank you, David Hartman!
Diane M | Overall ExperienceThe rubber door seals on the outer units were extremely warm and it let in a lot of dust and dirt. Other than than the staff and facility is well maintained.
Christina A | Overall ExperienceThey were very kind but the place ware I got the truck from has the worst customer service I have ever ever ever received I will no longer be using there u haul survives. But the storage 100% alsome
Kayla C | First ImpressionsDavid and his crew were amazing help..
Sofia C | Overall ExperienceThank you very much
Baraa A | Overall Experiencenever had any problems .outside was always clean the manager is very and very helpful. my only complaint is when i move my stuff out i noticed rat poop all over my stuff and all in the storage unit itself. i think that they need to get this under control and they need to let customer know that they have is problem ,cuz i would have bought some rat food to put in my unit.i just hope my stuff is not messed up.and i was paying $200. a month for this very disappointed i will not recommend
De B | Overall ExperienceThank you for your service, if I ever need it agin I’ll be more than happy to contact you
Luis M | Overall ExperienceSecond time I rented from this location - the first time, it was just because they had the equipment I wanted. Second time because pick up and drop off was so painless here! Clean, well run, and efficient operation
Patrick PFriendly staff. Very easy to sign up as well as to end my contract. Prices were good (especially considering the first month was free after I rented a trailer).
Amy T | Overall ExperienceDavid, the owner/manager at this location was great! He was very friendly, knowledgeable and made our moving day off to a pleasant start.
Lisa RGreat staff!!!
Milo H | Overall ExperienceBest storage place in TOWN!!!!
Cody S | First ImpressionsStaff is very nice and willing to help out if needed. Very clean property.
Gloria M | Overall ExperienceNothing
Kathryn PEasiest U-Haul rental I’ve ever had.
Patrick PI had the opportunity to pick up the truck early & when I called, David told me he would have everything ready for me. He gave me precise instructions for driving as well as showing me the before pictures of the vehicle & odometer. I rented a 15' truck last weekend in Rancho Cordova & none of these procedures were followed. I highly recommend U-Haul on Glenrose in Sacramento.
Marcia PJennifer was absolutely incredible to work with. I stopped by twice and had lots of questions and she was very kind, knowledgeable, and professional. The mgr David was also very kind and helpful.
Lori M | First ImpressionsNothing very clean Excellent Customer Service
Josa CThe agent that handled our U-Haul rental was wonderful! He was courteous, knowledgeable and 100% professional. I will recommend this site to anyone that is moving. Thank you so much.
Margaret MStaff were congenial and very helpful. Great experience!
Patricia CIf I could say one thing, it is that they told me after charging my card that they did not have the dolly I had for my rental. Good thing is that I didn’t even need a dolly anyway so it didn’t matter.
John JVery kind and helpful employees!
Katlyn M | Overall ExperienceVery quick and helpful. The manager was very friendly.
Allen L | First ImpressionsI have used this location several times. The staff is extremely knowledgeable and professional.
Marian HThey did a great job, I was happy with their service!
Gene Z | Overall ExperienceThe staff always went above and beyond. They were friendly and resourceful. I would definitely rent from them again as well as recommend family and friends. The facilities are extremely clean.
Eden W | Overall ExperiencePerfect!
Robert H | Overall ExperienceThe rep who helped me was GREAT! He was very through. This was a great experience.
Cheri RThank you for the wonderful customer service ?????
Israel FGreat customer service, very friendly staff..
Paul WNo improvement needed. This place is top notch. From the customer service to the equipment. Clean friendly and fast. Thankyou for the great experience...
Robert PLook under the truck's befor renting them. I had a gas hose that was disconnected from the tank. And when I put gas in it spilled out on the ground. I had to connect the hose. HOPE THAY FIXED IT. Other than people trying to steal gas, they are ossome and very nice people who are not going to try and squeeze out every penny in your pocket!!!!!!
James HThank you. If I ever need storage this is where I will come
Sandra M | Overall Experiencegreat service....jennifer was very efficient, not like the staff at the el camino location
Tamara MStaff was always willing to work with me.
Brendan W | Overall ExperienceDave and his staff were super friendly and helpful. I would definitely recommend using Dave’s storage units!
christine s | Overall ExperienceBoth the male & female manager(s) were very helpful to me in renting in advance & on my pick up date.
cynthia s | Overall ExperienceThe manager was very helpful.
Cynthia SManagement seemed really solid and the couple of other employees I talked to were always friendly. 10/10 would do again
Curtis W | Overall ExperienceManager/owner and district manager did a great job. Was in and out in no time!
Jill FThis location is always great to work with !
Kathryn PI've been using storage places since 2008. This has been my best experience. Excellent price, helpful and friendly staff. Later gate hours than most, which is ultra helpful.
MICHAEL C | Overall ExperienceKeep doing what they do best, Great Customer Service
Juanita EDavid was very helpful. Great employee!
Joshua SA little more expensive than other places that I looked at but was patient, kind, offered great customer service from both of the gentleman that assisted me.
Brenda H | First ImpressionsVery helpful from start to finish.
LaToya B | Overall ExperienceDavid and Jennifer went out of their way to accommodate my trailer and storage needs. Thank you!
Kellen U | First ImpressionsI dealt with Adam, he is so professional and detailed organized. The facility is so clean and secured.
Mohammad B | First ImpressionsThe service was great and the storage locker was the cleanest I've seen yet. The Manager, David Hartman, was extremely helpful, stayed late, allowed us to leave the vehicle at his location, and even offered to help us unload. Top marks for him and his assistants!
ERNEST GEntire staff was kind, helpful and professional. Thank you David & staff.
Tahara CExcellent service by the manager, David Hartman. He made the process as stress-free as possible. I would definitely recommend this UHaul to my friends or anyone needing a storage unit.
Diane M | First ImpressionsUpon same day check in, I had an issue of additional charges being duplicated on my card, and had my account overdrawn for 13 days because of a transaction still pending after payment to you had been received. Not acceptable.
Vera HThe person at the front desk did a job over and above what I could possibly expect from any facility and I'm truly grateful for it. Thanks so much.
Lauren S | Overall ExperienceGreat staff
Ryan A | Overall ExperienceNo comment
Guy C | Overall ExperienceThe owner, I believe his name was David, was amazing! He was very friendly and easy to work with. I really appreciated his time and effort in making the entire transaction very simple. Thanks a lot
Hares RFast and efficient service. These guys have it streamlined. Very good experience.
Mark HGood people. Thank you very much.
Rusty K | Overall ExperienceDavid is the very best uhaul employee you have please let me make myself clear nobody in this area is half as good as this person.
Robert S | Overall ExperienceGreat service! Affordable and convenient to use. Thank you.
Gela AEveryone was wonderful! Treated us like family and always took care of whatever our needs were.
Brittani E | Overall ExperiencePleasant staff, well kept environment and staff was very responsive.
Karen J | Overall ExperienceExcellent customer service every step of the way. Nicest clerk Uhaul Associate ever. Will come again
David hClarify the difference in this location more. A shuttle service would be nice especially in the evenings.
Vanita SRental experience was top of the line. Site manager was friendly and made my visit a positive one. Will continue to use this location for my rental needs.
Kenneth LSuper helpful. I had a lot of questions and they had all the answers. Love the extended hours, compared to other locations, where I can take my stuff to storage after it cools down in this summer heat
christine s | First ImpressionsScheduling online was very simple and the employee at pick-up office was very polite and helpful. Very nice to have such well mannered staff and ready to help any other way if needed.
Guillermina P | First ImpressionsUhhh... Block those Borgs from Traffic from trying to re-route me to another location. I hate it when another sales associate tries to horn-in with my client. Hands off!
William MGreat ???? Customer service friendly, have the van already to go ,would definitely go back.
Andrew Ndisorganized and slow...over charge on gas!
Robert S | Overall ExperienceGood customer service and friendly people.
CONCEPCION W | Overall ExperienceI can't think of anything to add, except maybe an espresso bar. Kidding aside, this facility and David Hartman, General Manager, always deliver an excellent experience I return to when moving.
William MFriendly, efficient, and helpful. A pleasant experience in total. I would reccomend them to anyone.
kevin B | First ImpressionsAn espresso bar with gelato would be nice!
William MVery friendly and efficient staff
Lisa TTrailer broke down twice on me delaying me 2 days
Candice J | First ImpressionsExcellent customer service, as always. I'm looking forward to our next trip!
Bill MThe only knowledgeable General manager in the area. Really helpful and easy to work with.
Robert S | First ImpressionsPerfect
Paul Wgreat customer service.i got there and the storage unit i reserved was to small and the manager was able to find a bigger one and apologize for my inconvenience .i appreciate he took the time out
De B | First ImpressionsReceived 5 texts and 4 calls “to confirm my reservation” during my three hour drive to pick up the moving truck. No parking when I got there. Was made to repeat all the same paperwork in the office that I’d done on line, including credit card and drivers license. staff had continual problems with the office equipment and was either not knowledgeable about a product they sold or intentionally provided false information to make a sale. The owner(?) insisted a mattress cover had carrying handles despite package information, so I bought it - it did not have handles. Service light (stability?) went off and on in the truck during use. I’ll never use this location again
Michael MGreat customer service.
Lolita S | First ImpressionsJennifer was amazing! Super helpful. I would totally use this location in the future and recommend to friends that are moving.
Amanda SThe best experience I ever had renting a truck. David was a pleasure to work with. I would highly recommend this location.
Thomas F | First ImpressionsThe only problem I had was: inside of truck had a lot of blood, some of the blood was smeard! Scary, I feel that something bad happened in the inside of the truck!
Carolyn D | First ImpressionsGreat service, very friendly.
Adam W | First ImpressionsEmployee at this location was friendly, welcomed us as soon as we got there. Helped us out with ease.
Laura WThis facility was nice and clean. The staff was friendly and helpful opened up a unit and it was a little dirty so they put me in a different one. Awesome experience to go the extra mile.
thomas r | Overall ExperienceVery Happy
Danny H | Overall ExperienceStaff is professional and customer service oriented.
Lisa C | Overall ExperienceExcellent service always from a great manager and staff, Dave Hartman!
Bill MThis location did a great job taking care of us! They made our experience an easy smooth ride. Would definitely highly reccomend other people to them for uhaul services!
Tina MThank thank you for all you done for me and thank you for a compliment a compliment me to be a tenant at your storage place thank you so much I really appreciate it child and I'm looking forward 2
KIM G | Overall ExperienceI was impressed with Dave. I watched as he dealt with a demanding customer on the phone. He was very cool and calm. He was also very helpful to my family and I. This guy should be promoted. He isasset
Geoffrey S | Overall ExperienceThe staff are courteous, kind, and helpful.
David T | Overall ExperienceVery curtious and fast... The clerk's were very polite and helpful....
Richard H | First ImpressionsVery friendly and professional! They appear to take the job they do and the service they provide very seriously!
Gene Z | First ImpressionsIf I ever need to use a storage facility again I will most definitely go back to this place. Thank you
Yolanda M | Overall ExperienceExtremely friendly and helpful. Wish more U-Haul places were like this one.
Alexandru MDefinitely will be a returning customer. Very good customer service experience.
Natalie SThis place is the best. The manager David is always so kind. All of the staff are wonderful. They have always went above and beyond to be friendly and helpful. I highly recommend using this place.
JESSICA D | Overall ExperienceDeseree was especiially helpful and considerate helping us rent the best truck for our situation that perfectly served our purposes, when other locations did not have the size we needed during the middle of the 3 day holiday weekend. She and her coworkers were compassionate and excellant in solving our pressing need for our particular situaltion. Excellent customer service.
Jean RTeam was very helpful and patient with me as a newcomer to Sacramento. They provided directions during my drive to that location as I got lost several times while in route. And helped me get back.
Roberta F | First ImpressionsDavid is always great to work with!
Robert HThey went above and beyond to help me when I needed it most!
Corinna G | First ImpressionsThe staff were super knowledgeable and full of class. Fun and yet professional. This U-Haul location is hidden away in a somewhat questionable residential neighborhood but what a diamond in the rough!
Kayla D | ReservationEveryone was good.
mary wYou Guys Rock!
James V | Overall ExperienceAlready doing a fantastic job. Checking in and out was easy.
bernadette mWith the use of GPS, maps and verbal instruction we finally found you. I guess this is a on going problem.
Ann LDavid and the other employees there were wonderful. He answered all my questions and made sure that my 10 foot truck and the extra moving equipment that I ordered was there waiting for me at 7am and gave me full instructions on use of the truck. Great truck, great customer service, great trip to Reno. Thanks David!!!
David HVery professional/ nothing
Mary CNo need to improve on excellence
Margareth JEverything was Perfect, Exclent Professional Service. I will Continue To Use This U- Haul Facility, Thank You !!!
Juan TMaking it more clear of the location address. The name is similar to the other location on El Camino. Thanks.
donna pLighter device was not working and it charged me extra to buy a charger for my phone. I was lost also and it cost me extra money that Uhaul charged me for that. I ask for the refund!
Parva ZMy mom had stroke while i was driving the truck back to Sacramento Ca. She flew in the day before(July 26), David allowed me to leave the truck, locked inside facility so I could get to the hospital.
Navida B | Overall ExperienceThe staff was very nice and helpful...
Dorothea P | Overall ExperienceHard to find, due to similar UHaul Service Centre closeby.
Thomas PDavid was very helpful and made this transaction simple and accommodating!
Dorothea P | Reservationfriendly staff prompt professional attitude top of the line equpment
Leanne DStaff were helpful, informative, and pleasant!
David H | Overall ExperienceGreat customer service!
Thomas RAlthough not on the main road, the management is quick to serve the customer. I spent less time here than I have at any other location, and I use U-Haul quite a bit for my hauling needs.
Jeffrey GDont steal from them & use the phone number to ACTUALLY communicate with the people giving you business. I think this company is a lost cause. No humanity left, definately all of uhaul will go to hell.
prudence pStaff was excellent to work with and very friendly. Great facility.
Ryan A | Overall ExperienceDave is a great Manager , friendly and personable with a no-sweat attitude. The staff was very friendly, my storage experience here was more than satisfactory & i’d recommend this location to others.
Ed G | Overall ExperienceStaff was amazing and helpful whenever I had and issue with U-haul getting trailers... they tried to solve my problem.
karl Z | Overall ExperienceVery pleased with the service and facilities. Staff was incredibly pleasant and helpful with every interaction. A really well-run operation.
Nicole E | Overall ExperienceThis location is tops!! Thank you!
uhaul sExcellent service and very friendly. Thank you!!!!!
Ed CDavid is a very good professional employee. He's a great asset to the Uhaul empire.
Navida B | ReservationThis U-Haul facility is one of the best in the area. It has staff that gives you the impression that you are their top priority and only customer to be serviced. What a great experience. Would recommend this place to anyone.
Ken LThe manager and his family were very helpful and friendly. I hope they are paying him well.
JOHN T | Overall ExperienceThis was an outstanding experience. Great people, well run facility. Best experience ever at a storage facility, actually this was the best business experience in a long time
Bruce M | Overall ExperienceInconsistent, extremely rude and unprofessional. Vivika was horrible to me. I would give details but am not able to because of the character limit in the comment box. Disgusting behavior.
Janine V | Overall ExperienceEmployees provided absolutely excellent customer service. The small van was brand new and in perfect condition. I would rate everything as excellent but took a star off because of the location and trying to find it and the difficulty of finding a gas station near.Thank you.
Patricia TThe owner was a great help.
Kimberly CNo comment
javier r | Overall ExperienceThank You for accommodating me!
Arther b | Overall Experience.
ANGELICA V | Overall ExperienceThe 2 young gals that work till close are the absolute best. They are team players and really go the extra mile to take care of the customer. They are a fine example for everyone to follow! Thx
deborah b | Overall ExperienceYou have the wrong person, I (Daniel Cullman) never rented a Uhaul Vehicle from you!
Diana SReally nice facility. Easy access. Seemed very secure and rodent proof.
Duane U | Overall ExperienceI found the Owners very nice and they would work with you if you were not able to pay right on the date.
Lisa W | Overall ExperienceFriendly/helpful staff. Hours of operation not convenient. Had to purchase a separate access card that fit my needs. Also had to purchase uhaul locks on site as they said mine were not acceptable.
raymond s | Overall ExperienceThe El Camino Ave location needs more training for its management team. I reserved a cargo van for March 31, 2018 at 9am. I got to the El Camino Uhaul location just to be told (after waiting in line for 15 mins) that the van wasn't available due to theft/damage. It's terrible someone broke into the establishment & destroyed property but, there should of been some type of communication from management to its customers! What a waste of my time! The Glenrose Ave location manager helped me out big time! I will recommend the Glenrose Ave location to everyone I know.
Meka Ball was good. fast, friendly, professional. transit vans are super nice to use.
Kale B