Customer Reviews for U-Haul Moving & Storage at Energy Corridor

1,077 reviews

11010 Old Katy Rd   Houston, TX 77043

(713) 722-8051

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 722-8051

11010 Old Katy Rd
Houston, TX 77043

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The AC was not on on the inside units that where climatized.

ADRIAN M  |  First Impressions 
Rating:
5.0

The lady at this U-Haul location was helpful and friendly. She had the truck ready when we arrived and we were on our way quickly.

CORINNE D 
Rating:
5.0

Great staff and great administration

Robinica L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICENTE B 
Rating:
5.0

I was impressed about how quickly and professionally the whole rental experience was

ERVIN K 
Rating:
5.0

Customer did not leave a comment.

JAMIE P 
Rating:
5.0

Eric and the lady , I dont remember her name , but they are awesome in customer service. Really good experience. Thank you guys.

CHRISTIAN F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELLE R 
Rating:
5.0

I appreciate all your help.

Elizabeth H  |  Overall Experience 
Rating:
5.0

Came in during the week to get information on storage and I loved the help and staff was awesome. From Richard, Eric and Cynthia they are a A+ staff and customer service is on point. Highly recommend this uhaul for a storage or truck rentals,. Thank you guys you made my decision easy

Marie C  |  First Impressions 
Rating:
5.0

Very clean and staff was great. I’m not one to typically leave reviews but we were in the unit for over two years and our experience there was fantastic.

Deanna P  |  Overall Experience 
Rating:
4.0

Drivers Side mirror was badly damaged which should have been fixed before rental. Thus reason for not answering question 2

YVONNE B 
Rating:
5.0

Cynthia & Richard are awesome!

Justin F  |  Overall Experience 
Rating:
5.0

Very good service, the trucks are in good condition, good customer service

Jose C 
Rating:
5.0

So professional and friendly. Thanks

Jose S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F 
Rating:
5.0

Customer did not leave a comment.

MARCUS J 
Rating:
5.0

Just keep doing what you’re doing now

MANUEL R 
Rating:
4.0

Customer did not leave a comment.

YUK S  |  First Impressions 
Rating:
5.0

Great customer service.

JOHN L 
Rating:
5.0

Customer did not leave a comment.

TERRIE S 
Rating:
4.0

Location is crowded with large truck return parking very limited and very unclear. app-based return is a nightmare. Never did accept my final photograph and you offer no advice on what to do when all return spots are taken or are too small for the truck.

Jeff C 
Rating:
4.0

The online instructions were not at all clear or intuitive. It did not tell me to download the app for the mobile pick up. It would have been faster to walk in and rent it in person rather than do it ahead of time. I did not find the instructions given to me on the website at all clear. In fact, it slowed down the process and took much, much longer than needed. I am a very organized and planned ahead tight person, and this was quite miserable and unnecessarily unhelpful.

Carrie P 
Rating:
5.0

Customer did not leave a comment.

William R  |  Overall Experience 
Rating:
3.0

Female associate working on 12/19 charged $25 cleaning fee for the smallest amount of debris. I thought a bit excessive.

Kristopher S 
Rating:
5.0

Everything went smooth as glass, from checking to checkout. Easy!

Gene S 
Rating:
5.0

Customer did not leave a comment.

JASMINE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE R 
Rating:
2.0

The truck was dirty, my time was up. At 7 am, it was closed for delivery, and for two hours they charged me a new rental fee.

PAUL R 
Rating:
2.0

Cynthia boss was very rude , didn’t explain anything . She had a very nasty attitude, she kept everything short when responding to my questions .overall she didn’t make me feel welcome and I will not be using U-Haul or that location again . She made my experience horrible .

LASHAY E 
Rating:
5.0

Customer did not leave a comment.

DENITA M 
Rating:
5.0

Helped with so much more than they needed to. Much appreciated

Cristian E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AWS F  |  Overall Experience 
Rating:
5.0

The two front office staff was so great and helpful

FREDRICK M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GREGORY P 
Rating:
1.0

Terrible customer service experience by staff never again rent there

LEONIDAS K 
Rating:
5.0

We were helped by Eric and we were able to get exactly what we needed immediately. He courteously went out of his way to help us when we returned the truck. Very pleased with the customer service and the process! Thank you!

AMY F 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
3.0

The lady who helped me with my pick up was not very friendly.

NICOLE G 
Rating:
1.0

I was first given a truck with a broken lock, which wasted my time and I had to go back and get another one. The office manager told me one of the trucks had a broken lock and I could purchase one if I needed to which was a pure scam. He didn’t even know which vehicle had the damage. Furthermore when I returned the truck one hour later partially because he gave me the wrong truck he charged me another day. He never mentioned this during the initial rental. Poor communication and a lack of caring resulted in very poor customer service. I will never go back to that location again. I will always check for competitors first moving forward. Considering I’ve been renting from U-Haul for the past 30 years that will be my last time. I am a disabled war veteran that was scammed by your company.

NOEL K 
Rating:
5.0

Customer did not leave a comment.

JORGE S 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER G 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
2.0

Customer did not leave a comment.

ILIAH E 
Rating:
5.0

Customer did not leave a comment.

TANYA D 
Rating:
4.0

The personal was helpful with getting the vehicle signed back in.

Darron L 
Rating:
5.0

Customer did not leave a comment.

Samantha M 
Rating:
5.0

Customer did not leave a comment.

AMADA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hans K  |  Overall Experience 
Rating:
5.0

Not sure I can recommendations on how to improve. I’m from Florida and needed a truck for just a couple of hours to help my son move a couple of big items to a new house in Houston. Upon arriving to pick up truck, I was greeting by Cynthia and she took control. She was personable and friendly and made the encounter pleasant. Since I was new to truck renting, I had made the reservation online not knowing exactly what came with the rental. Cynthia went out of her way to make sure I understood everything and then made a couple of suggestions that saved me money and made the rental easier. Kudos to all involved in my experience.

LEON S 
Rating:
5.0

Customer did not leave a comment.

Kimothy W 
Rating:
5.0

Customer did not leave a comment.

ERVIN K 
Rating:
4.0

Eric was very helpful and took care of all of my rental needs. It was a good overall experience.

JAMES G 
Rating:
5.0

Customer did not leave a comment.

EMMETT M 
Rating:
5.0

Customer did not leave a comment.

ERIKA P 
Rating:
5.0

Customer did not leave a comment.

Alinna S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FARHAD T 
Rating:
4.0

Customer did not leave a comment.

Thanh P 
Rating:
5.0

Check in and customer service was excellent. Attendant was super helpful and got me moving quick. Will definitely use again and recommend.

JOHN R 
Rating:
5.0

Customer did not leave a comment.

SOFIA D  |  Overall Experience 
Rating:
5.0

The office guy was fantastic and went above and beyond to make the transaction easy

Chantal C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aurora r 
Rating:
5.0

Very helpful staff!

alma t 
Rating:
1.0

Customer did not leave a comment.

MOHAMMED N  |  Overall Experience 
Rating:
3.0

They were really helpful with the paperwork and the reservation. However, we received a dirty truck and this is the first time that ever happened to us. We have rent U-Haul several times and their trucks are always spotless

ESDRA Q 
Rating:
5.0

Customer did not leave a comment.

WALTER S 
Rating:
5.0

Customer did not leave a comment.

VERONICA S 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Everything was perfect, from check in to check out. The GM was helpful and knew her stuff!

MARSHA W 
Rating:
5.0

Customer did not leave a comment.

Thiona P 
Rating:
5.0

GOOD SERVICE

aaron h 
Rating:
5.0

Van had a moldy/musty smell in the back.

Geoffrey D 
Rating:
5.0

Customer did not leave a comment.

Pedro L 
Rating:
5.0

Customer did not leave a comment.

Tony R 
Rating:
5.0

Customer did not leave a comment.

vishal k 
Rating:
4.0

The U-Haul app is terrible!!!

Michael H 
Rating:
5.0

Good

Joey M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Shaunita G 
Rating:
5.0

Customer did not leave a comment.

Susan M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LARRY A 
Rating:
5.0

Customer did not leave a comment.

Kimberly L 
Rating:
5.0

The lady was very helpful! She went beyond and above in assisting me. Every state has different policies. I've been a customer in Florida and Georgia and she made sure everything was good for me. I appreciate her kindness. Thank you!

Elizabeth G 
Rating:
5.0

Cynthia was great. Very helpful, pleasant, professional. A model employee in every way!!

DOUGLAS E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aws F  |  Overall Experience 
Rating:
5.0

Super clean truck!

alex e 
Rating:
2.0

Gate was inoperable for weeks, staff refused to believe was inoperable, difficulty getting moving truck in and out, rate to store was increased after a month and very high for that size

Ryan V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

The app was not working when I went to pick it up. That was very frustrating.

Khanh M 
Rating:
3.0

Less paper work and hidden fess. Knowledgeable people would also help.Being up front with everything.

Samuel P 
Rating:
5.0

Thank uou

Joey M  |  First Impressions 
Rating:
5.0

I always know I can depend on this location for fast, friendly professional service.

ERVIN K 
Rating:
4.0

Customer did not leave a comment.

Ashley M  |  Overall Experience 
Rating:
3.0

The lady was not very friendly, I rent a dolly online but she said that there’s no dolly available of any kind and did not gave me any other options, I ended up going to another location just to rent a dolly

Fernando L 
Rating:
5.0

Customer did not leave a comment.

Maria B 
Rating:
2.0

Customer did not leave a comment.

Taylor S 
Rating:
5.0

Great experience overall. The female agent at pickup and male agent at return were both professional, courteous and knowledgeable.

Akkeeyah J 
Rating:
5.0

Customer did not leave a comment.

Jennifer P 
Rating:
3.0

Vehicle pulled to the right BIG TIME, definitely needs alignment and when I turned on the windshield wipers, the driver side one flew off !!! Yeah, no BS. Truck is uncomfortable, gas guzzler, piece of caca ! Sorry, but the truth.

Paul F 
Rating:
5.0

Customer did not leave a comment.

Matthew W 
Rating:
5.0

Overall great experience. Thank you guys for your help.

BRIAN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry A 
Rating:
5.0

Not sure, it was all good

Carlo M 
Rating:
5.0

I have been renting from this location for many years and am very satisfied with all aspects of the process. Thank you Eric for looking after me so professionally.

VAROOZHA H 
Rating:
1.0

The employee at the desk would not help me and insisted i had to check the cargo van in and out via online. When I arrived I was told the reserved cargo van was not available, it was not until I requested the nearest van be located multiple times that the employee informed me the van was at this location. The reservation was changed to a different drop off location than originally selected by the employee at the desk.

William B 
Rating:
1.0

Horrible experience at multiple locations. Waited outside for 20+ minutes past my appointment time because the worker was not even at the location. He left to go eat. i now this because he came back wiping his mouth. When i expressed my frustration he said, "i would have called before I came to make sure someone was here." I had a reservation. Secondly the app dis not allow me to check in, or check out, or 24/7 pick up my vehicle which caused for me to be stranded at a random location. Horrible experience and honestly i should geta some sort of compensation as to how services that should have been provided to me we not provided to me and i was treated as though i was a horrible person.

Randi W 
Rating:
5.0

Customer did not leave a comment.

BEVERLY E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIJAH A  |  Overall Experience 
Rating:
1.0

Very rude, unfriendly and stupid. I rent cargo van usually every week, but I wouldn't never going to this place again.

Rosy C 
Rating:
5.0

It was great

Anthony K 
Rating:
5.0

Customer did not leave a comment.

Eric N 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
3.0

The attendant was rude, non interested, kept saying about the consequences of delivering the van late, like trying to intimidate me, like she preferred for me not to rent the van. Awful experience.

Carlos S 
Rating:
2.0

The lady in the front desk was super rude and shen did not explain nothing at all to me for one of those trucks that it show only $20.99 I end it up paying $90 for only 2.1/5 hours I am done renting from this place I won’t recommend anyone to go there

Hector C 
Rating:
5.0

Customer did not leave a comment.

MATTIE S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ava A 
Rating:
2.0

The first 15 foot truck I got it was making metal rubbing sounds when it’s on D and it gave me a lot of anxiety and next time I got a truck it was raining bad and the roof was leaking so I had damaged boxes and clothes in them it was just a big mess

Alsbiei A 
Rating:
5.0

Customer did not leave a comment.

Guner K  |  Overall Experience 
Rating:
2.0

The person at the reception was very rude to us. He was not willing to help us to find our storage unit. We spent several minutes finding our unit because he gave us the wrong information. We felt intimidated by him and his agressive behavior. No lock was inside the unit as stated in the instructions

Tania C  |  Online Move In 
Rating:
5.0

N/a

DERICK C 
Rating:
5.0

Customer did not leave a comment.

Marinko P 
Rating:
5.0

Customer did not leave a comment.

Shaina B 
Rating:
4.0

Parking is the only issue.

Gail D 
Rating:
1.0

Advertised access hours were advertised until 10pm weekdays. I arrived a little before 7 to find the doors locked. Come to learn this location decided to start closing at seven due to staffing issues. Nobody told me this. They also decided to close a few minutes early. On site personnel refused to grant access despite my arrival before 7 pm. The manager they called was rude, argumentative and also refused to grant access.

Brian A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA C  |  Overall Experience 
Rating:
2.0

The lady who is running this store was very rude.

Ravi k 
Rating:
4.0

Customer did not leave a comment.

Homer A 
Rating:
5.0

Quick friendly service as usual

ERVIN K 
Rating:
3.0

Abusaron con la gasolina😡😡

Antolin L 
Rating:
5.0

Customer did not leave a comment.

ARASH A 
Rating:
4.0

Customer did not leave a comment.

Gary O 
Rating:
5.0

Customer did not leave a comment.

barry b 
Rating:
5.0

Cynthia B. was the staff member who helped me and she was above helpful. She smiled and was courteous. I would highly recommend using this Uhaul location for storage and moving needs. Wow, just A1 customer service!

KENDRA L 
Rating:
5.0

Customer did not leave a comment.

OSCAR A 
Rating:
5.0

I had a great experience.

Hilda O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikita S 
Rating:
5.0

Customer did not leave a comment.

Tony R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quincy J  |  Overall Experience 
Rating:
5.0

Emmanuel and his team are top notch! Very kind and understanding. I moved to Texas last week and thought I had a home lined up and it fell through so we were able to secure two side by side units on the same day with no issue! The team is very easy to talk with and they were always willing to be of some assistance

Joshua P  |  Overall Experience 
Rating:
5.0

Friendly and responsive.

Miriam P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUSI H  |  Overall Experience 
Rating:
2.0

I rented for almost a decade and all i got was rate increases and dead roaches. On hot days, the temperature was always on the hot threshold, not even in the middle of the spectrum.

ERNESTO G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIJAH A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashaundra Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karenis F  |  Overall Experience 
Rating:
4.0

Need to blow cut grass from in front of the units.

TODD G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JO A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karenis F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bolanle o  |  Overall Experience 
Rating:
4.0

More hours for access to the unit at least 6-10

LUSI H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kirstin d  |  Overall Experience 
Rating:
5.0

Customer service here has always been outstanding!

MELISSA L  |  Overall Experience 
Rating:
5.0

I would be renting again in the future

Elijah A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN M  |  Overall Experience 
Rating:
5.0

The management team is helpful and friendly

Jay S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James A  |  Overall Experience 
Rating:
5.0

Great price for the locker that fitted my needs Place was clean looks well maintained.. Cool staff Thank You

Leander L  |  Online Move In 
Rating:
5.0

Judy and James are a class above the rest When it comes to customer service

JUSTIN L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia G  |  First Impressions 
Rating:
5.0

Judy and James were the best point of on contract Never received customer service on this level before They went above and beyond and helping me and my family on this trip well done Judy and James

JUSTIN L  |  First Impressions 
Rating:
5.0

The owners were very helpful and readily available! They were pleasant, knowledgeable, and helpful. Would definitely go back!

TIANA G  |  First Impressions 
Rating:
5.0

James was very friendly and helpful. I got set up quickly and the pricing is very fair

Jay S  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Taylor T  |  Overall Experience 
Rating:
5.0

Manager Judith took care of me in record time, anticipating the steps of the process, she was ready to provide what it was needed to ensure a smooth and speedy transaction. I was in and out in less than 15 mins. She was friendly and personal. Excellent!!

CPLC C  |  First Impressions 
Rating:
5.0

The storage I ti was very clean and the staff very accommodating! Excellent ext!

Patty B  |  First Impressions 
Rating:
5.0

Very nice clean and professional.

catherine w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilma M  |  Overall Experience 
Rating:
5.0

The manager were helpful and accommodating.

KIARA M  |  First Impressions 
Rating:
4.0

No problems

Shirley H  |  First Impressions 
Rating:
5.0

Let me start off by say Emmanuel Butts was so helpful to me and my husband, his Customer service skills excellent!!! We had a missed understanding with our reservation and he took his time to fix the misunderstanding and was very helpful to us on a very bad day !!! Emmanuel thanks so much keep up the great work !!!!

evony r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clifton a  |  Overall Experience 
Rating:
5.0

Access hours were inconvenient for the indoor storage during the week.

Eric F  |  Overall Experience 
Rating:
5.0

James was awesome!

Terry M  |  First Impressions 
Rating:
5.0

The property managers are very professional and attentive.

ANTONE V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirk G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eliane C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy s  |  Overall Experience 
Rating:
5.0

The management staff are great!!! They were very helpful!!

patrick f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alvaro l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos A  |  Overall Experience 
Rating:
5.0

Staff was amazing thanks so much ms Judy

Deitric H  |  First Impressions 
Rating:
5.0

The staff member was great. Very helpful. Knowledgeable! I would definitely recommend U-Haul to anyone that asked me

Yvonne S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yarmon K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VENDRIKA M  |  First Impressions 
Rating:
5.0

Judy is an angel sent from God. My wife and I are so grateful for her help in our time of need.

DeMonica M  |  First Impressions 
Rating:
5.0

Great and fast service

JATAVIA B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ARACHANA D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SINCERE C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Everett R  |  Overall Experience 
Rating:
1.0

The facility was clean and secure. But I received ZERO notice that my unit was going up for auction, I was not given the chance or choice to save my belongings. I will use or recommend uhaul services to anyone.

Tierra H  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful, attentive and most importantly welcoming ❤️

Lashaundra Y  |  First Impressions 
Rating:
5.0

We had the same locker for 24 years and never a problem. UHaul was great.

JERRY M  |  Overall Experience 
Rating:
5.0

We had a great experience, from the beginning to end, and the staff was very helpful and responsive to whenever we had an issue (not caused by the facility, but due to outside forces). The facility was very clean, and always kept in very good condition. I would recommend using their services.

Carlos C  |  Overall Experience 
Rating:
3.0

The AC often didn’t work & they were rodents in the facility

ABDI S  |  Overall Experience 
Rating:
5.0

Over the top service and commitment from both Judy and James. They helped me out several times when I needed after-hour access. Friendly and professional. I could tell they really cared about running a first class U-Haul Storage Facility. Many thanks!!

David L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron G  |  Overall Experience 
Rating:
5.0

Judi and Lessly have been great help throughout the process. Will definitely come back if I ever need to rent a storage or van.

SHI Y  |  Overall Experience 
Rating:
5.0

Judi & James were awesome & helped our family secure a unit that was coming available. It worked out perfectly & the unit along w/ the entire facility were super clean!

Justin F  |  First Impressions 
Rating:
5.0

The staff is friendly

Ana R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilene K  |  First Impressions 
Rating:
5.0

Judith & James treated me so well !!! If I ever need a storage again most definitely going back there ! Thank y’all so much ..

Jakayla W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mandi B  |  Online Move In 
Rating:
5.0

Absolutely loved the customer service! The staff was amazing, polite, caring, efficient, accommodating which made our storing experience the best we could have asked for! Thank you so much 👍. I would recommend this location given the opportunity.

Leona K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrelle G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric F  |  First Impressions 
Rating:
5.0

I now have (4) units rented and am well pleased.

ANTONE V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUNE C  |  Overall Experience 
Rating:
5.0

Management team was very understanding and responsive to my situation and needs. I really appreciate that after having several long days with unusual schedules.

CLARENCE W  |  First Impressions 
Rating:
4.0

Other than my unit being broken into, my experience was positive.

david a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carisa C  |  Overall Experience 
Rating:
4.0

Overall, a very pleasant experience.

MICHAEL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey T  |  Overall Experience 
Rating:
5.0

James is great

mohammed j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mohammed j  |  First Impressions 
Rating:
5.0

The entire facility was kept clean, the staff was more than helpful and I was comfortable storing items important to my business at this secure location. I would definitely recommend this location. Jarrod Flajnik

Ryan F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis J  |  First Impressions 
Rating:
5.0

You guys are very kind and helpful. thanks you all for your kindness.

Robert M  |  Overall Experience 
Rating:
5.0

Mrs. Judi was very very helpful. Her attitude is lovely and she loves to make sure her customers are taken care of. If i needed another storage i would Definitely get it there also.

najah w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel S  |  Overall Experience 
Rating:
5.0

James and Judy are great!

ANDRES Z  |  First Impressions 
Rating:
4.0

The access hours to the building where my unit is located was not communicated. If I didn’t ask the front desk, I wouldn’t have known.

Thang N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elijah A  |  Overall Experience 
Rating:
5.0

Judith & James were EXTREMELY helpful. I was in a severe time crunch and they found a way to work with my budget and timeline. 10 stars, highly recommend!

Xavier H  |  First Impressions 
Rating:
5.0

Great area, environment and workers were nice and helpful! If I need a storage again I will definitely go to this location!

ASHLYN C  |  Overall Experience 
Rating:
5.0

Stopped by looking for 5X10 nothing available at the time. Was told I’d be called with first available an I was. Everyone was polite, kind, an courteous. Couldn’t ask for more. Unit was clean an came with a lock. All good.

James F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria M  |  First Impressions 
Rating:
5.0

This is probably the best Uhaul place I’ve rented at . Everyone is so helpful and kind . Thank you guys for an excellent service.

Robert M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMAAL W  |  Overall Experience 
Rating:
5.0

Judi was awesome! Very polite and knowledgeable. She helped me make sure I had everything I needed and answered all of my questions.

andrew b  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Luiciana R  |  Overall Experience 
Rating:
5.0

Judie and James are the best!! They run a tight ship… Would highly recommend U-Haul to my neighbors and friends & family.

Aishling D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee y  |  Overall Experience 
Rating:
5.0

EXCELLENT Customer service!!!! Judi and James are AWESOME. All my needs were met. Thanks guys. I will definitely recommend y'all to potential customers 🙂🙂🙂

Jennifer D  |  Overall Experience 
Rating:
5.0

The only reason I moved out of the unit is due to the increased monthly price for the unit. Other than that it is a well run storage facility and well maintained - an excellent faculty.

christine b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isolina V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry R  |  Online Move In 
Rating:
5.0

Would definitely recommend this storage place for anyone looking for one !

Cory T  |  Overall Experience 
Rating:
2.0

Door was jammed that allowed access into building after putting in code. Was also told bathrooms inside building were only for the office renters, which is bad when we were moving in the hot sun, no bathroom until they agreed to allow my family access. Following week when i came to gather items, code is not working to allow me access to my unit, called the Tenant Judy but her number is invalid. 30 min later im on hold with customer service and its getting dark so ill try again tomorrow. I also saw a med size brown roach crawl into another large unit under the door of unit. I will be collecting my things as soon as possible from this place and warning others.

Krystal B  |  Online Move In 
Rating:
3.0

My unit was broken into and 3 of my guitars and my text books and a suitcase was stolen. I was not happy with the security of the units. There was no security cameras inside the hallways!!! so units could be rubbed easily.

Sholen K  |  Overall Experience 
Rating:
5.0

Very helpful and friendly team. Made my equipment and truck rental process, as well as my storage unit rental, smooth and convenient. Definitely exceeded my expectations.

Sal S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary T  |  Overall Experience 
Rating:
5.0

Staff friendly and knowledgeable

Anne E  |  First Impressions 
Rating:
5.0

Excellent Team!!! The service level was impeccable! I plan to use them in the near future for another rental.

LISA W  |  First Impressions 
Rating:
5.0

Amazing I would recommend this facility to everyone Judi and James are great management

Diane L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luiciana R  |  First Impressions 
Rating:
1.0

NEVER AGAIN!

melody n  |  Overall Experience 
Rating:
5.0

Judi's so nice. She's so friendly and helpful. She made everything so easy. I'd recommend this location.

Patipat I  |  First Impressions 
Rating:
5.0

Excellent U-Haul location! The facilities are sparkling clean, well-maintained, and safe. Hours are great, Very easy to drop or pick up things while doing errands. So convenient. The managers are so personable, helpful, and knowledgeable. The best in my experience. I am getting ready to organize and downsize at home. Judy got me fixed up with another small unit, just steps away from my larger unit. Took all of 3 minutes!

Camile H  |  First Impressions 
Rating:
5.0

Excellent customer service! Friendly and helpful going above and beyond what I expected.

CHRIS N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia Y  |  Overall Experience 
Rating:
4.0

Thank You!

Majid T  |  Overall Experience 
Rating:
5.0

Highly recommend this office space for startup business or new business or just office space in general. Spacious , open concept , clean and great location. Highly recommend

Johnny h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETSY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAINA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S  |  Overall Experience 
Rating:
5.0

This facility is incredibly clean and the managers are remarkable. Not only are they smart, efficient, polite, and helpful, they are genuinely good ‘down home’ kind of people who are always eager and happy to assist. I chose this facility for the location, but for future storage needs I would definitely return because of this management team, even if it meant driving farther. These days it’s hard to find their quality of genuine customer service. In fact we don’t even expect it, so it’s a pleasant surprise when we do. Thank you.

Jean M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carisa C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD A  |  First Impressions 
Rating:
3.0

When I found out that you were locking certain doors due to break ins I became concerned with security of the facility. My unit had been broken into a number of years ago and I did not want a repeat. I have found a brand new multi story storage facility closer to my home with much better security. I have leased a larger unit at 2/3’s the cost per month of what I was paying your company.

MIGUEL E  |  Overall Experience 
Rating:
5.0

Kindly host recommend. Nice place for storage.

Sir D  |  Overall Experience 
Rating:
5.0

The Staff is really friendly, and go out of their way to assist you in providing you in getting what you want in storage space. And the location is excellent.

Gloria S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BYRON N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arman S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lauren h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONE V  |  First Impressions 
Rating:
5.0

This location and staff was by far the friendliest and most accommodating I've ever experienced! I only had my things stored briefly but it was a very smooth process and I had no issues whatsoever! Everyone was very helpful and kind!

Regina D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTONE V  |  Overall Experience 
Rating:
3.0

Overall, the experience was fine and had no issues. However, the annual price increases was the impetus for leaving, which was already pricey to begin with.

juan c  |  Overall Experience 
Rating:
5.0

Facility was so clean and neat. Exceptionally friendly and helpful service.

Stuart s  |  First Impressions 
Rating:
5.0

Great service great facility

Laura p  |  Overall Experience 
Rating:
5.0

Safe, always very clean and well illuminated. Zero pests. Perfect service.

Felipe A  |  Overall Experience 
Rating:
5.0

Only issue was closing my account after two weeks as I had cleaned out storage locker 17nov20, informed office personnel I am closing my account. 28nov20 received a text my account was past due and charged $15.00 late fee. All issues are resolved with my account for B169. Robert Barr

Robert B  |  Overall Experience 
Rating:
5.0

Awesome staff , clean and great location .. highly recommend

Johnny h  |  First Impressions 
Rating:
5.0

Gracias, por su atencion.

Fernando M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal P  |  First Impressions 
Rating:
5.0

Customer service is the best! We have been so pleased with the entire process from start to finish.

James G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy K  |  Overall Experience 
Rating:
5.0

Ms. Jodi was very helpful and sympathetic about my situation. I am displaced because of hurricane Laura and was fortunate to get a large truck to accommodate my needs. Thank you

Jennifer D  |  First Impressions 
Rating:
5.0

Ninguno..todo muy bien

Fernando M  |  First Impressions 
Rating:
5.0

Super fast and friendly service! Would highly recommend this location!

Henry D  |  First Impressions 
Rating:
5.0

Judi was so helpful and supportive. She was so willing to help us and made things so easy. I would definitely recommend this U-Haul location to anyone.

BETSY S  |  First Impressions 
Rating:
5.0

Awesome staff awesome service

Robert S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francisco P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadim L  |  First Impressions 
Rating:
5.0

The couple that run this facility are very friendly, awesome and real. They made me feel very welcome. The storage space was clean, easily accessed and temperature controlled. Highly recommend this site.

Kristi K  |  First Impressions 
Rating:
5.0

Judi Hobgood, is not just a wonderful customer service representative. She is also a incredible problem solver. Made me really comfortable knowing that I was In good hands and my things where safe. She explained everything to me and what was the next step. Judi, is incredible and a absolute plus to the uhaul company. Thank you Judi!

JAKEENA B  |  First Impressions 
Rating:
5.0

Judi and James are easy to work with. I have been trying to get into this location for over a year. The old management said they wrote my name down and would call as soon as a space was available. Through out the year i noticed that several spaces had become available and rented without any one contacting me. I first met Judi and James their first week on the job. They put me in the computer as a reservation and 1 month later i was in!! They rock, the other 2 did not.

Joseph C  |  First Impressions 
Rating:
5.0

U-Haul very easy communicating individual rental needs. Personnel very friendly, helpful , open and assist with all rental needs

Robert B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW C  |  Overall Experience 
Rating:
5.0

The entire staff was amazing! The friendliness, conversation, and customer service made a lasting impression! By far the best U-Haul experience EVER!!!

Hugh D  |  First Impressions 
Rating:
5.0

TYVMFE

Donna K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald G  |  Overall Experience 
Rating:
5.0

great place.... easy and friendly. The new people, Judi and husband are very helpful.

Gerri L  |  Overall Experience 
Rating:
5.0

Very professional Explained the size and cost of several units. I was a walk-in but signed up for a unit that day. Very warm and friendly service.

George W  |  First Impressions 
Rating:
4.0

The only complaint I have is upon closing my account I was charged for an entire month that I did not use. I thought that was unfair.

HARLAN E  |  Overall Experience 
Rating:
5.0

The employees are very nice and welcoming!

Basma A  |  Overall Experience 
Rating:
2.0

I was charge twice for delivery and I just received one package. Cashiers could not return to me the over charge.

Juan B  |  Overall Experience 
Rating:
5.0

Great service!

KENNET J  |  Overall Experience 
Rating:
5.0

I am well pleased with my experience with UHaul storage and rentals.

Geraldine M  |  Overall Experience 
Rating:
5.0

Very easy to work with

Christina A  |  Overall Experience 
Rating:
4.0

Superior UHaul; I disliked the closing at 7 but understood the purpose; this however would cause me to choose another storage facility. I do recommend this facility though!

Brianna W  |  Overall Experience 
Rating:
5.0

They were outstanding hosts for my storage space. I appreciated the ease of communication and all the help.

Louie R  |  Overall Experience 
Rating:
5.0

The man working the front was exceptionally helpful; wasn’t his fault UHaul picked a drop off location not big enough for our size truck.

Brianna W  |  First Impressions 
Rating:
5.0

Maricio rates an A+. He provides the very best in all he does. He is amazing. Thanks for all you do.

Victoria N  |  Overall Experience 
Rating:
5.0

The entire facility was always clean and neat. Maurice was friendly and helpful. I would certainly recommend this location.

ANA V  |  Overall Experience 
Rating:
3.0

I ended up paying for an extra 5 months because they wouldn't cut the lock off when I asked for help I realize that I was responsible but I bet they are more than happy to remo the locks if no money.

MATTHEW C  |  Overall Experience 
Rating:
5.0

Mauricio is the best manager/operator a company could want to have. He was always in a good mood and very helpful. You need 100 people like him!

Christipher P  |  Overall Experience 
Rating:
5.0

Wonderful facilities

Daniel O  |  Overall Experience 
Rating:
4.0

I thought that the building where my storage unit was was too warm every time I went over there. I don't think management kept it cool enough, considering it was billed as climate controlled.

kittie g  |  Overall Experience 
Rating:
5.0

Thanks

DIXIE W  |  Overall Experience 
Rating:
5.0

The attentive and friendly staff made this facility great. Always there anytime I needed anything and even just a friendly greeting anytime I was on the property. I highly recommend this site.

KAPUALANI A  |  Overall Experience 
Rating:
5.0

Great service, clean facility, and competitive prices.

Victoria N  |  First Impressions 
Rating:
5.0

It was quick and easy

Josua K  |  First Impressions 
Rating:
5.0

Great experience!!!

AMANGELDY K  |  Overall Experience 
Rating:
5.0

Very knowledgeable and patient!

yosmany b  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

david c  |  First Impressions 
Rating:
5.0

Always friendly and helpful

ABSOLUTE V  |  Overall Experience 
Rating:
5.0

Friendly and kind couple to work with!

Louie R  |  First Impressions 
Rating:
5.0

This is the best U-Haul location I have ever been to. It feels like a family-owned business. Mauricio is a great manager!

marius d  |  Overall Experience 
Rating:
5.0

U-haul was a great experience for me. I would highly recommend it to anyone. The people were extremely friendly.

Rhonda M  |  Overall Experience 
Rating:
5.0

More Specials on price breaks for those who are Customers To stay there

Charles P  |  Overall Experience 
Rating:
5.0

I would recommend U-haul to everyone. My experience especially in Texas. The two locations I went to were Great! I didn't have a ride home and the employee had a ride for me. I totally appreciate.

Rhonda M  |  Reservation 
Rating:
5.0

The two women on duty were very friendly, helpful, and kind. I would come back just because of them.

Laurie J  |  Reservation 
Rating:
4.0

Great location

CATHERINE O  |  Overall Experience 
Rating:
5.0

Storage experience was great

TODD N  |  Overall Experience 
Rating:
5.0

Friendly staff!

darleen m  |  Overall Experience 
Rating:
5.0

Very good people here. I would rent from them again in a heartbeat! Nice place.

Drake M  |  Overall Experience 
Rating:
5.0

Thank you!

JAMES C  |  Overall Experience 
Rating:
4.0

The site manager was always helpful and courteous. If we could not reach him and left a message, he would return the call. The storage building where we rented space was always clean

TAYLOR M  |  Overall Experience 
Rating:
5.0

The manager Mauricio is always kind and friendly and let's you know if your late when the storage will go to auction and helps you keep your belongings instead of selling them away

Rudolph S  |  Overall Experience 
Rating:
5.0

Very dependable service over many years. Amazingly clean and well maintained.

RICHARD D  |  Overall Experience 
Rating:
5.0

.

M M  |  Overall Experience 
Rating:
5.0

The storage space was very good and air conditioned.

sam c  |  Overall Experience 
Rating:
5.0

I love this location! The staff were patient and very helpful. They took the time to meet all our needs and answer any questions we had. When it was time to move out the process was quick and easy.

MOHAMMAD A  |  Overall Experience 
No reviews have been submitted for this location.
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