My driver from Eugene seemed very stressed about driving through Bend. She said it took her 2 hours to find my house. I live relatively close to downtown, not even on a main city street. The area seemed to overwhelm her and I coached her on where to park on the phone.
Mary PCustomer Reviews for U-Haul Moving & Storage at Four Corners
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service, thank you!!
Dan wI had the worst experience with U-HAUL this time around. I was asked to to a favor for them and I agreed thinking it wouldn’t be that big of a problem. I ended up pulling an empty U Box trailer behind my 15 foot truck. I have never pulled anything behind me before, which I was never asked by the customer service rep. By the time I got to my location to drop off the trailer, I was turned away and told to go to a place that took U Box trailers. Once I got to the second location, I was turned away AGAIN!! By this time it was already 11:30am, my 3 children have missed school and I haven’t gotten to unload ANY of the truck due to this trailer behind me. The lady at the 2nd location directed me to U Box storage warehouse…once I got there…they were surprised to see me because they don’t keep that size U Box trailers at their location. This man was so kind though and took the trailer off so that we could be on our way. He said this wasn’t the first he has seen U Haul do this to people. We were SHOCKED to say the least! I called U Haul to let them know of my horrible experience and they gave me $25 refund! What a slap in the face for doing THEM a favor, going out of MY way to help THEM!!! I will never do that again. And I warn anyone being asked to help, to say NO!!!!
Krystal J