Customer Reviews for U-Haul Moving & Storage at Garvey Ave

Rating:

5.0

This site uhaul had excellent service

Rating:

4.0

Muchas gracias bendiciones

Rating:

5.0

My experience was so easy I loved it, the guys who helped me were super nice and professional made me feel very comfortable and friendly and helpful . I’ve rented here before and I Ike the car trailer availability . .

Rating:

5.0

Speak different languages!!

Rating:

5.0

Best service

Rating:

5.0

Vito is a very pesonal man. He can really multitask. There were 4 people in the store when I showed up and he got all of us taken care of quickly.

Rating:

5.0

very professional and friendly

Rating:

5.0

Awesome

Rating:

4.0

The clerk at the counter was great. He didn't let the growing line of customers or interruptions bother him; he stayed on task, helped one person at a time and pushed through. The equipment was clean and well maintained. Drop off was easy, a staffer was outside ready to assist. I was cleared and had a receipt in less than five minutes. I will use this location in the future and recommend.

Rating:

4.0

Great customer service

Rating:

3.0

The UHaul truck smelled like tobacco and there were food crumbs and debris left behind.

Rating:

5.0

Good service

Rating:

5.0

I left with 1/8 of a tank. I was told that if I filled it up to one quarter that I would get a discount. I filled it up to one quarter which cost me $15 and I was given a $10 discount. So basically, they charge me to do them a favor. Yes, I already filed a complaint. It's not about the $5, it's the principal. The gentleman behind the desk should not open his mouth to tell me something unless he's absolutely sure of how it works. So, unless they correct this, I will not be recommending anybody and it's a shame, because up till until I returned the vehicle, everything went smoothly. The gentleman who "helped me" needs more training.

Rating:

5.0

Nothing, Larry was awesome, patient & very helpful.

Rating:

5.0

The service was great and equipment clean

Rating:

5.0

Great customer service Employees were very nice and helpful

Rating:

5.0

Very easy to book & return the vehicle. It’s recomended!

Rating:

4.0

Same service

Rating:

2.0

the male clerk at the counter was rude, condescending, seems lazy and misstated gas level at 9/16 when it's actually 1/2.

Rating:

5.0

excellent service and professional thank you. Dr.H

Rating:

4.0

Perhaps employ a little people friendly and happier folks (haha I know I know it’s a city and everyone is exhausted but man a smile goes a long way these days. If you treat your employees well, they will start smiling more 😃)

Rating:

5.0

Vito took really good care of me and he was great at taking care of the other customers that were in his store that needed rentals as well. Definitely going back.

Rating:

1.0

Bad Customer Service

Rating:

3.0

I reserved a specific piece of equipment THEY DID NOT HAVE. (a trailer with a ramp) YOU NEED TO INFORM THE CUSTOMER BEFORE THEY SHOW UP if you change it

Rating:

5.0

I had a great, easy experience. manager Vito very nice. would definitely recommend 100%

Rating:

4.0

The first location had an impossible lock that was not working and set us back over an hour. Should have booked this location first.

Rating:

5.0

Fast, professional, convenient, max efficiency! 10 for 10 highly recommended for any moving needs! 👍

Rating:

5.0

Take cash , as I was moved serval times because of not having a card atm .

Rating:

5.0

Great service, accessible price and good staff attending

Rating:

5.0

Vito was very helpful and made the process easy.

Rating:

5.0

Great Service

Rating:

5.0

Like the service very good

Rating:

4.0

Nothing except hire more employees like Vito!

Rating:

5.0

Vito was extremely friendly and helpful!

Rating:

5.0

Qick, professional, efficient service very recommended 10 out of 10.

Rating:

4.0

Have them Inspect under the seats make sure nothing was left behind.

Rating:

5.0

I have rented from Vito before and he and his staff are very professional. Always friendly and professional.

Rating:

5.0

On a Saturday morning have more employees working f the counter instead of just one. It will make a smoother and more efficient experience.

Rating:

5.0

Everything is great guys except you need security gates so people can’t siphon gas out of the trucks because my paperwork said it was a half tank and when I started the truck it said 0 miles to empty so somebody took the gas out overnight anyways thank you

Rating:

5.0

Both the pick up and drop off were great! Thank you for great service!

Rating:

3.0

People work there should be more nice

Rating:

4.0

Everything is fine and thank you

Rating:

1.0

Truck had a cup with half an apple and a water bottle full of pee they gave it to me with less than 1/8 of gas which I just found out its illegal to do so.

Rating:

4.0

All the services and the rental trailers are very good.

Rating:

5.0

All good 👍

Rating:

1.0

Have the right location correct and time too

Rating:

5.0

All good. Service was fine and everything was ready to go when we got there. Would recommend and use again. Thanks

Rating:

1.0

The staff showed little respect to the customers

Rating:

5.0

Very helpful and real quick

Rating:

3.0

Tratar de mandar a recoger al mimo lugar

Rating:

5.0

It was so easy dropping off the trailer -- took us less than 2 minutes!

Rating:

4.0

Employee helping at the register did not properly inform me on how to return my rental after business hours. He simply said park the car in the lot and drop the keys in the red bin which I did. Resulting in me having to get in the phone with customer support to resolve my rental return properly

Rating:

5.0

Everything went smooth.

Rating:

5.0

I actually reserved in Monrovia because that is where I was clearing out my storage unit. They did not have a truck and said “Just be cause you reserved here doesn’t me they have to have a truck.” And “call U-Haul and complain.” I as sent to El Monte and they did not have a truck so I was sent to another location in El Monte. Was told my reservation was for Duarte. When I was leaving with the trunk I got a call from another location asking why I hadn’t picked up the truck I reserved. So much time was lost it added an extra day to my trip. And the cost of a hotel.

Rating:

5.0

The manager is amazing! Very knowledgeable and super helpful!

Rating:

5.0

Your staff are very good of explaining everything it’s been great renting from you and hope to be coming back soon

Rating:

4.0

The truck having transmission problems. Would not disengage tow mode. Would kick when gears shifted. Dirty box. Could use a good wash. Fuel below what was advertised.

Rating:

4.0

Restroom at the location was not that tidy.

Rating:

5.0

Very nice and helpful staff..

Rating:

5.0

A very professional environment!

Rating:

5.0

Both times I went there spoke to the manager he was excellent with me second time I went there spoke to an employee and he was excellent too great service great attitude no complaints I believe they both went above and beyond their job thank you all U-Haul great experience not happy about the insurance Price but it'll do.

Rating:

4.0

Very happy with the professional team.

Rating:

3.0

I did not use the storage unit. I canceled it right away.

Rating:

5.0

Thank you guys

Rating:

5.0

Thank you guys

Rating:

2.0

They double charge me and the staff could not do nothing. they told me that the next morning the Manager Justin would call me back and I waited until 12pm for a call and no one called me so I went ahead and called him and he had no idea what I was talking about. He was Adamant about them not over charging me and that on his end it showed one charge. I had to leave where I was at to show him my bank statement showing that I was double charge.

Rating:

5.0

I was pleased with the sized of the unit customer service was great by Justin it was very smooth the whole experience.

Rating:

5.0

Absolutely recommended

Rating:

5.0

Mr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.