Customer Reviews for U-Haul Moving & Storage at Harbor Blvd

Rating:

5.0

Make sure you have enough help

Rating:

5.0

Service was great. That's all I need. Thanks

Rating:

3.0

Too much for me to do on the app. I felt like I was an U-Haul employee. You have moved the administrative burden to the customer. The phone call to two friends to confirm my identity was useless, invasive and a very strange phone interaction for my friends. I will look for other options before ever renting a U-Haul again.

Rating:

5.0

Fast, effective and even though it was the early morning (6 AM) staff was on time, courteous and did their job diligently.

Rating:

5.0

Stop using the U-Haul app it’s fucking trash

Rating:

3.0

Picked up trailer on a Thurs afternoon. Very nice young man at desk but alone! 3 customers. Brought back on following Monday afternoon and waited in line with trailer as they were again short staffed. Used to having someone unhook trailer for me but was told just to leave it in the lot. I waited behind a very large semi/flat bed looked like was delivering 2 PODS? who was also waiting behind two other uhaul trucks....

Rating:

1.0

I was overcharged for supplies I paid for but did not receive them because there was none at this location. I was charged for damage to the truck where there was no damage. Stay away from this location.

Rating:

5.0

The manager Anthony went above and beyond would definitely recommend this location to friends and family, great customer service, friendly and knowledgeable!

Rating:

5.0

Great experience with product and service at every level. Each team member was efficient and attentive but the manager, Anthony, was absolutely stellar. I arrived fairly unprepared--I had not downloaded or used the U-Haul app. Instead of playing hardball and not having time to help me, Anthony was able to do some online administrative magic and handled my rental without requiring me to get the app. He saved me at least one full hour of waiting on a day when I didn't not have an extra hour to wait. Bravo, Anthony, your service was exceptional!

Rating:

4.0

Good people working. Easy and fast

Rating:

5.0

This was the best U-Haul experience I have had in at least 20 years. Good confirmation and follow up regarding the pick up appointment. Great service and lesson upon equipment pick up.

Rating:

3.0

The employee working there that afternoon was friendly and handled everything professionally and in a timely manner.

Rating:

1.0

Charged me another 24 hrs rental time for returning equipment 1 hour late after I called to notify U-Haul I was running late due to traffic.

Rating:

5.0

The air conditioner worked for a couple of minutes and then we couldn't get it to work again.

Rating:

5.0

Nothing, it was great

Rating:

4.0

The company maintenance department did not detect a hole under the truck's gas tank. I drove less than 2 miles from the pickup location to the gas station and ran out of gas in the middle of the intersection. I was almost hit by a car from behind. I put $25 worth of gas in the tank when I got to the pickup location. The gas completely leaked out. If there was a spark, it would have caused a warehouse fire. The consequences would have been very serious. .

Rating:

5.0

Very quick pickup and drop off. Staff was friendly and polite. Truck was reasonably priced, and the rental worked very well for my needs.

Rating:

5.0

N/A

Rating:

1.0

If you don’t equipment that your customer is requesting to rent say something about it! I ordered a trailer and 2 different dollies. One of which they did not have to rent and then said I could buy one!? I had actually bought help and needed 3 of them. I also ordered a 12 pack of blankets that were never given to me and I forgot about them because I was so upset about the fact that they didn’t have any of the furniture dollies that I needed! I had to drive to another U-Haul location to rent the Dollie’s and that’s when I realized that I didn’t have the blankets! The gentleman who was working there was nice enough to give me a few to use at no charge for my troubles. All in all a frustrating experience and a lot of extra wasted time and energy and mental anguish! That was my experience!

Rating:

5.0

Awesome experience

Rating:

3.0

only 1 person working, and took 30 minutes to get the trrailer.

Rating:

5.0

Very satisfied with the service they provided me

Rating:

5.0

Nice customer service

Rating:

3.0

My recent truck rental was a mostly positive experience. Staff were attentive and knowledgeable. However, the system w2ouldn't accept my card. I ended up running down the street to the bank ATM for cash. That took an hour off my schedule for the day. Two things about the truck. It ran great, stared right up, everything on it was serviceable, the door and latch worked fine. The idle was set a little too high. I'd say a thousand or 1500 RPM's too high. When you let your foot off the brake the truck would move forward. The other thing was the transmission. You're riding down the street and the light turns yellow, so you let for foot off the gas to coast the rest of the way to the light. But you can't because the transmission immediately downshifts into low gear. So, you have to put your foot back on the gas to make it to the corner. Small things but they affect the gas mileage. Overall, I was still satisfied with my experience.

Rating:

5.0

Great experience. Thank you

Rating:

3.0

Your employees don’t know how to do their jobs. I am not happy with U-Haul at all

Rating:

1.0

Rental was okay, check in was horrible. The employee that checked me in was smug and condesending. I scheduled the pickup for 10 but showed us a little late. Employee told me he rented the trailer and I was "shit of luck." After arguing for a while, he found one in the front that someone else did not show up for and was going to "fix a flat." Miracously it was fixed in 30 seconds but he still made me wait. I was there for over 30 minutes and at no time did I see anyone fixing the flat on the tire. Trailer was directly in front of the door. It appears the trailer was the same trailer but he found enjoyment in making me wait and beg for a trailer I already had reserved. He was a smug kid and took a lot of self control not to argue with him even thought he was obviously lying and smirking. I own multiple businesses with dozens of employees. If any one of my employeees acted like that, they would be gone or I would go out of business. Not to mention he forced me to buy "his" wiring adapter even though I already had the correct plug on my truck. Worst experience at any business I can remember in recent history. DMV makes your place look like a luxury resort. That kid should be fired for lying to customers and causing drama. The customer behind me had a similar complaint and said he was there for over an hour.

Rating:

3.0

Hand trucks ARE included in 26' trucks! Your staff said no they are not! It was! The drive made me sick as the cab developed a heavy vibration like driving over speed bumps at 55mph! The included padlock DID NOT WORK with included key!

Rating:

5.0

The young gentleman who helped me both times was terrific. He went above and beyond.

Rating:

5.0

thankfull

Rating:

1.0

Hello, I made a reservation on Thursday afternoon for a car hauler. When I went to pick it up, the guy hooked it up and was ready to let me go when I looked at one of the straps and it was broken. He found another one in Santa Ana which is out of my way by miles. I would like to be compensated for my time, for one thing this made me late for my pickup. Please let me know what can be done as I rent from uhaul often. Thank you, Rick Evans

Rating:

2.0

Waited at sign for 10 mins as instructed and no one came out to help. When I came into store, there were no customers so staff just did not want to come out to help even though sign said to wait at truck drop off spot. I then got charged for excess mileage when the pick up spot was further than what was originally requested.

Rating:

5.0

the guy working was just great above and beyond great job great worker

Rating:

5.0

This place always have the best moving equipment and the guys are super friendly and helpful. Thanks

Rating:

5.0

No recuerdo el nombre del chico que me ayudó pero un excelente servició la verdad también la que recibió la unidad me ayudaron mucho.

Rating:

5.0

Great professional and super helpful people’s at this location, my rental process was great and quick. Thanks a lot!

Rating:

5.0

Have the truck washed

Rating:

5.0

The manager and all associates were very friendly and willing to help.

Rating:

5.0

I have in the past, use to other locations and were very dissatisfied with the dirty vehicle parts not working.. This U-haul location has the friendliest customer service people as well as helpful. Answer any questions that you have enter extremely courteous and kind. I have recommended this to all my neighbors to only rent from this UHaul I have recommended this to all my neighbors to only rent from this. U haul store.. I have never seen a cleaner lot or cleaner vehicles! This locations scores a ten plus for me.

Rating:

5.0

Regarding personnel- no interaction. I used the automated return service since it was after hours. Easy and self explanatory. The facility was well lit after-hours, plenty of parking spaces.

Rating:

5.0

Nothing

Rating:

5.0

Exelent customer service like person specially girl attendant

Rating:

5.0

Service all great

Rating:

5.0

Muy buen servisio

Rating:

5.0

Everything was excellent.

Rating:

5.0

Probably should get customers more info about traffic and highway laws that prohibit trailers in lanes on the left side. CA fines drivers up to $1,000 if they are caught in any lane besides the most right lane.

Rating:

2.0

Give renters full tank gas and request to refill up to full upon return instead of making us guess how much to fuel up. I drove for 8 miles, fueled up $5.33 to original tick but worker claimed it was off by a bit, so I was charged an additional $9. I shouldn’t have even bothered fueling up.

Rating:

5.0

Great customer service! Will absolutely be coming back and recommending this location to my friends and family! Thank you :)

Rating:

2.0

There was only one person working at the rental register on a Saturday and it created a long line, which took off of my rental time. The location gave me a truck that was almost empty on fuel. I went to a gas station nearby as suggested and there was something wrong with the fuel opening that I had to hold down for a couple seconds at a time because it would stop. I was barely able to get fuel In and it wasted more of my move Andy rental time.

Rating:

5.0

Good job

Rating:

1.0

Your uhaul app is trash

Rating:

5.0

Easy Drop Off

Rating:

5.0

Great experience with Mauricio

Rating:

5.0

Nothing, the experience was perfect.

Rating:

1.0

Paperwork was incorrect and I ended up being charged extra hundreds of dollars. Management refused to fix the problem or take accountability for their employees mistake. Ridiculous location do not recommend.

Rating:

5.0

Your staff on this day ...absolutely excellent. Went above and beyond

Rating:

5.0

Nothing comes to mind.

Rating:

5.0

In the past year I’ve had to rent from U-haul and this rental was very quick. I would definitely recommend this location.

Rating:

5.0

I got charged $20 for not checking in truck after hours , was not checked in do to system Error , keep saying unable to Find contract

Rating:

5.0

Patience was key and he definitely had it for us as we were undeceive. The staff was so helpful offered suggestions, made phone calls to other sites and showed us the units in question. He definitely went above and beyond in helpfulness through our process.

Rating:

5.0

Marki, at this location was amazing and such a hard worker! She was an amazing help to me in helping me get to my storage and was so very friendly. I would highly recommend this location for service above expectations,

Rating:

5.0

You People are Rock Solid. I have no transportation and not only did you set me up with a first free month, but you are located next to a 7/11 (Card Load and Snacks), a laundry mat (no travel for laundry), a taqueria (lunch and dinner) and a Bus Stop - All Within 30ft of your Incredibly affordable storage space. THANK YOU U-HAUL!

Rating:

5.0

Marki, was extremely helpful and made my experience a pleasure!

Rating:

5.0

Store opened much later than hours posted. This caused you to loose 2 customers and almost me.

Rating:

5.0

Alfonso is a very helpful Manager.

Rating:

5.0

I loved the staff very nice. The manager was supper nice and understanding! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

I want to give a HUGE THANK YOU and shout-out to David and Alfonso and the entire staff at the U-Haul on Harbor Blvd in Santa Ana. They were very very extremely helpful and accommodating. Their customer service is above & beyond and deserve more than 5 stars. I highly highly recommend them for your storage and truck rental needs. Thank you again and God bless you all ~Konni

Rating:

5.0

David was very friendly & professional.

Rating:

5.0

So glad I found Uhaul for my moving needs. The U-Box was very nice and was delivered according to schedule. Thank you ! I will recommend and use your services in the future. Ana k

Rating:

5.0

All the employees are the best at the Santa Ana location and they are super helpful! Thank you.

Rating:

2.0

My daughter payed for a month storage that was raken by someone else after a week. She was offered a pod that would cost more than the original storage unit and ended up with nothing.

Rating:

5.0

Best staff ever.

Rating:

5.0

The staff was always exceptional and always helpful.

Rating:

5.0

I would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lot

Rating:

5.0

Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.

Rating:

5.0

Gabriel was very kind, personable and exhibits great customer service!!!

Rating:

5.0

Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.