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TERRANCE BCustomer Reviews for U-Haul Moving & Storage at Jim Miller Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When there is no bottom storage available they need let it be known so a person can seek other options at other locations.
ADRIENNE B | First ImpressionsGreat service.
JAVIER AI recommend this Location Angel is always really kind to everyone Exelent customer service
EDITH GI would never recommend this location to anyone. I rented a storage space on June 3rd 2025 and was not advised until I arrived to move in on Saturday June 7th that my storage space was not actually available at this storage and that I was being provided two 5x10 storages... I ended up calling a customer service to get a third storage with them now supposed to pay for myself instead of the original price of the 10x10x10. Elevators don't exist.... stairs are hard and my ankles were swollen for days because of this. Very poor service from the staff...no dollies available or dollies with only three wheels available. Was told there's no entry after 7:00 p.m. but the website says otherwise and there are rats and broken sheetrock everywhere. This place should be condemned and then remodeled
SAMUEL RCouldn’t have been better. Reservation made online and equipment was ready and waiting on me when arriving. Definitely will rent from this location for all related services.
MICHAEL YThe way it is
FRANCO CExit date 7/3/2025
Maria S | Overall ExperienceMake sure to listen more carefully to what the customer needs. After I paid for the trailer rental and harness adaptor, I had to go back in and pay for the ball hitch that I had already told them I needed. It was a little frustrating.
CHRISTINE YEverything was outstanding no need to change
TERRANCE JGood experience no problem
Verna H | Overall ExperienceOutstanding service.
ANNIE DI appreciated the easy access to the facility. However, not having elevators to move belongings to the second floor became too much for me, as well as the increase in price.
Amy W | Overall ExperienceI dropped off the rental after hours of closing no one was there to be helpful.
JAMES NI have used this location before and have always received excellent service. They are the best.
JANE UI was supposed to drop off trailer at Lewisville location but because the location was closed by midnight when I was done, the driver of the truck took it to a location near his home where he could keep eye on trailer till we could get it returned safely and I got charged an additional 40 dollars, bad experience with this rental
david lThe only negative thing I have is there is no elevator. A storage facility with two floors and no elevator is ludicrous. If I was caring groceries up and down that’s fine but I’m moving and more than likely have big furniture.
DANA K | Overall ExperienceI cannot say enough good things about these kind people. So awesome!!!
DANA K | First ImpressionsExcellent Service!!!
CHADWICK PYour internal communication is garbage. My box arrived fine. Everything else in between sucked. Neither locations seem to know anything about ubox. First location had 0 furniture pads to give me. They also want a 24 hr heads up however when you call nobody seems to know. Your automated call system is also infuriating and would make me never want to use uhaul again. Happy with my stuff getting shipped and arriving early no damage. Not happy with your terrible system communication. Train your people for ubox.
Avery BIt was easy and definitely convenient.
CHARLES J | First ImpressionsKeep up the good customer service
CALVIN Overy helpful hooking up and demonstrating trailer capabilities
DANIEL RCan't think of anything.
ALVIN MThey where very helpful and understanding and they listen to your problems of the units rental
VICENTE BN/A
CHRISTY BEverything was good. Thank you for the service.
KENNETH RWell I did my appointment at the store in Ferguson rd dallas Texas at 7:30am Was there from 7:00am Wait till 8:30 am and they never open. Have to call corporate office they change it to the one on Jim miller and hwy 175. They said they will send a 50 dollars rebate. Let see
JUAN TEmployees who do not have an attitude and care about the customer Also not having different answers from different people
DANIEL PAngel was AWESOME!! This is our second time to use this location and our experience with Angel was excellent. He took the time to make sure that everything regarding our trailer rental went well. He double checked the lights and had to replace one of the brake lights. He was very courteous and professional. We will certainly use this location again for trailer rentals.
DARLYNDA BThis location has always had good customer service. So far, so good!
SYLVIA BVery professional made the move easy for the most part‼️ moving can be stressful so the professionalism your availability overall principles and morals and understanding the community is very much appreciated
ROSHUNDA Wcontinue to be about your professionalism and you guys will always do well. The U-Haul on highway 175 and Jim Miller road is rated five stars in my book. Mr Angel you and your team keep up the good work.
John DPerfect
TARUSCE WGuys were very helpful and fast. Only problem was the trailer straps were rusted out. I had to keep pulling over to tighten them up. On the car hauler.
ALEXANDER A7107 C F Hawn Fwy is the best U-Haul rental spot I have ever dealt with and I have been too many of them around Dallas. Angel and his team are always on point, very courteous, respectful, always have been very professional when dealing with a customer. I have found this U-Haul team to be very helpful over the past 10 years I have don business with U-Haul. keep up the good work angel and may God bless you and your team and family.
JOHN DDolly wasn’t in truck at pickup. Got home and discovered it was missing. Support was no help and I had to drive 45 minutes back to pick a dolly up. No credit no we are sorry no nothing.
Roberto Cyou guys are doing a great job keep up the good work... Angel, Brianna and the entire team great service
JOHN DRental was over a great experience. Highly recommend Jim Miller location !
Briana PNothing to add. I am a little concerned about security of my data but no reason to suspect anything being out of place.
DAVID MJust make sure the chains are hooked up to your vehicle before leaving.The chains are for safety if trailer comes unhooked from vehicle. We was lucky to make it home towing car when my son noticed Noone connected them.
RICARDO GThe gentleman met me right at the drop off and was very polite. He completed my drop off information with me. I appreciate them and would recommend them to everyone.
SHATANYA FYou need a bigger parking lot and office. Other than that service was great
AMY SU-Haul on Jim Miller and 175 is the best rental place I know. if you want to go somewhere where they are friendly professional and meet you at your point of need to go visit Mr angel and his team on Jim Miller and 175 Dallas Texas
JOHN DThis visit was perfect, was in and out .
MOORTAZA SI was told I would be charged 8 for gas not sure why but I never received any type of money back from deposit or email stating why not.
YULONDA RNo comments everything was fine
EDWARD ANice Brianna good service 👍
SACHDEV BGreat service.
CESAR JIt was way higher than starting price
ADREENA ATruck drove a little rough but overall great experience
CHRISTINA JN/A
CHADWICK RThe door to cargo area stick and is hard to close.
DONALD SNothing Very Professional
KEITH Ryou guys are always working on a professional level and your services great and friendly and I appreciate you guys at every opportunity and occasion that I have to do business with you all thanks so much
JOHN DExcellent
CARLOS MBoth times I went inside this location it smells like Marijuana. The people working inside look high. Not a good look for the company!
ROBERTO DMake sure it’s parking for people who are returning trucks.
SHUNTA MBefore renting a U-Haul truck , they need to make sure it’s enough gas to make it to a gas station they was not helpful at all , or try to make accommodation because they gave me a truck that was empty poor service and charge over I really believe
ALEXIS NI brought U-Haul back clean and the same way I got didn’t even get any money back but it’s a sign in the inside that says if clean you get money back
Janelle S👎🏻
MICHEL BThank you for providing a place to safely keep my items until I got my home. The best storage location around here in the area, the only thing would be to have more reasonable prices and an elevator for the second floor. But other than that will definitely recommend uhaul for storage especially Jim Miller and 175. Also the manager and staff at this location always helpful and so friendly with me
Anabel M | Overall Experiencecontinue to do a magnanimous job on the professional level that you guys do and you will continue to do great and be an asset to the public
JOHN DI felt so tall in the van
Mary GKeep up the good customer service
CALVIN OI really feel like we were robbed of the items placed in this storage unit at your facility. I in fact was the one who called and set up this unit for a family member and the person who helped me over the phone mistakenly put the unit in my name. the unit was supposed to have been placed in my aunts name... That's why her credit card was used to make the first payment. But once I realized that I was the sole person listed on the unit, I wanted my name off. I was told that my aunt would be given a chance to come and sign for the unit. That opportunity was never given. Instead the unit was set up for auction. Tho I called to get the unit paid off in full, I was told that it was too late, even tho the auction had not been done yet. I feel like you all knew of this loop hole and took advantage of us, and robbed us of our belongings. It's a shame to know that people are this down low and dishonest.
DONALD R | Overall ExperienceI feel that your price for a storage unit is too high for that size . CubeSmart is charging me $41.00 a month. Your storage unit doesn’t have an elevator for the physically disabled people at all. You need to offer better access inc points as well.
Margarita T | Overall ExperienceU-Haul was there when I needed it.
paula b | Overall ExperienceStaff was very kind and accommodating!
Jonathan K | First ImpressionsInfested with Rodents!
Yvette R | Overall ExperienceU-Haul messed over me. I asked for assistance and guidance but ended up spending three times the amount that I should have spent. Had to get An additional storage facility and an additional U-Haul rental plus charged the wrong prices for my situation. I’ve booked will U-HAUL a lot but this experience was the worse of them all, I will not recommend U-HAUL to any one going forward
tiffany a | Online Move InI loved the service. Staff was very helpful. Over all experience has been great so far. Would be nice to have an elevator lol. But its ok, we need exercise lol.
Cindy C | Online Move InI was very satisfied with the service
Thelma D | First Impressionsthe whole team is professional! It was such a pleasure working with all of them! From the lady working the counter to the man accepting returns on vehicles! They are all very respectful & helpful!
Lakeshia H | Online Move InWhen originally getting my Unit the clerk that assisted me was rude.
Alda M | Overall ExperienceVery helpful and friendly staff.. made my move a great experience ⭐️
Lavonda S | Overall ExperienceThe truck was raggedy. And the fuel denominator was broken and so was the glass where speed denominator is located.. Along with it being out of oil. Also seat belts broken . Brakes were loud and unstoppable. No horn.
Jazzalyn H | Overall ExperienceThe guy that helped me was rude, he wouldnt allow me to ask questions. So I oretended like I agreed. He is Not very Nice. he had a SMART RESPONSE TO EVERYTHING Rude
Alda M | First ImpressionsWhen I arrived it was like I was inconveniencing the staff not impressed
Andrinne L | Overall ExperienceThere were mice and roaches at this facility. When I spoke with the manager and showed how the mice chewed through my furniture pads he said you have insurance, just file a claim. Gave me some mouse poison and said you are the only one that complained. This piece of furniture couldn’t have been replaced. I wanted to remove my furniture but thought I’d input it somewhere else and it was damages they could say it didn’t happen at the UHaul facility.
Monique N | Overall Experience24 hour access would be greatly appreciated!
Kerry W | Overall ExperienceFriendly efficient clean very helpful I will use this in the future.
ALISA W | Overall ExperienceQuality people, easy to deal with, quality facility. I am very a happy with UHaul.
Ray A | Overall ExperiencePeople there is not so friendly talk like they mad at the world poor customer services very few not all
Marie H | Overall ExperienceNeed lighting inside storage rooms.
Angelia n | Overall ExperienceThey helped me tremendously..
Tashaun J | Overall ExperienceI was charged one month for arriving on the last day of my contract to move out. That was $129 that I didn’t have moving from out of state. I was already overcharged for the auto transport at the facility in Janesville, il and only refunded $60 when I was over charged over $120. Horrible experience. My storage unit had a huge hole on it and u could see outside without trying to. There was a huge rat trap and I could hear rat squealing while trying to move out and I’m TERRIFIED of Mice. Never again. I’d appreciate a refund for that last month. I didn’t expect to pay and couldn’t pay until a few days later so was charged a $15 late fee. I paid $150 and didn’t think I should have because I arrived from out of state to move out but the guy said I was one day late and it was nothing he could do. I left my things that day since I had alley been charged and just moved out yesterday.
jasmine h | Overall ExperienceR
FLOYD N | First ImpressionsThanks for 2 years of storage. Space was maintained well.
Franzola P | Overall ExperienceExcellent service from this location on Jim Miller. Arnaldo & the crew were so professional & helpful with my move in.
Arnaldo O | Overall ExperienceI think we should be able to o access out storage whenever u can.
kenetia t | First ImpressionsIt was great having The carts at the door. That was so helpful.
louis m | First ImpressionsArnaldo was great and very helpful, answered all of our questions and gave us great recommendations!
Esther L | Overall ExperienceThe storage hours sign said that there was a few until 10pm but the doors stopped working at 7pm. Also there was water damage and rat droppings all over our property
brittany d | Overall ExperienceStorage units needs repairs doors are shifting making it hard to open and close also air conditioner Beas leaking whereas water was entering my units.
Yvette R | First ImpressionsThank you.
Farrie R | Overall ExperienceNa
Tony C | First ImpressionsI LOVE THIS U--HAUL LOCATION THEY ARE EVERYTHING. THE MANGER ARE ALWAYS HELPFUL. AS WELL AS THE STAFF
Ester B | First ImpressionsBriana Parra (@Jim Miller) location was very helpful in making sure all my meds were to my satisfaction. To me she went above and beyond her duties by keeping calm, eventhough I was Stressing from not accessing the storage on Buckner because they are by appointment only; which I wasn't aware of. She found me a unit at her facility so I didn't have to worry with two locations (1- storage/1-Uhaul). She was awesome! Thank you so much for my first Uhaul experience.
Laucetta M | First ImpressionsMoving in the storage was extremely hard with no elevator or at least a ramp to move big items.
Christopher K | First ImpressionsAngel & the rest of his crew were very helpful towards my needs ,I will rent again, thanks
rhonda h | Overall ExperienceMy 32 inch t.v. was stolen.and the employee acted as if he didn't want 2 work. On 3.04.20.around 1:30 p.m..some r lazy.
cynthia d | Overall ExperienceWell I have to pay extra for 24hrs access which is fine, but i didn't, so they closed at 7pm which it was an inconvenience for me. That's my only uncomfortable issue about the facility other than that everything was fine.
Yaritza M | Overall ExperienceI enjoy it
Peggy J | Overall ExperienceExcellent customer service
destiny j | First ImpressionsGreat folk with whom to deal. Very helpful.
jane u | Overall ExperienceAwesome experience and checked out in a timely manner! I went in for a 10x10 storage, until the manager Angel, checked for a bigger storage and was kind enough to offer it to me! Win/Win situation!
Jerkeithra S | First ImpressionsReally nice people
dominque o | Overall ExperienceEverything was good but the hours should be adjusted so that the customers can have access to their storage. At least until 9 but outside of that I always use Uhaul and will continue for my needs
ciesha a | Overall ExperienceIt was easy to pay on line Easy access They have friendly reminders
Thelma H | Overall ExperienceThe staff here is extremely friendly and helpful. There is no elevator. If they added that, it would be an amazing place.
SONALI V | Overall ExperienceI didn't like when they changed the doors to come & go. When you are putting items into the storage the main door shut & you have to give other people your password to get in each time. NOT TO SECURE.
Veronica A | Overall Experience