When there is no bottom storage available they need let it be known so a person can seek other options at other locations.
ADRIENNE B | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Jim Miller Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exit date 7/3/2025
Maria S | Overall ExperienceGood experience no problem
Verna H | Overall ExperienceI appreciated the easy access to the facility. However, not having elevators to move belongings to the second floor became too much for me, as well as the increase in price.
Amy W | Overall ExperienceThe only negative thing I have is there is no elevator. A storage facility with two floors and no elevator is ludicrous. If I was caring groceries up and down that’s fine but I’m moving and more than likely have big furniture.
DANA K | Overall ExperienceI cannot say enough good things about these kind people. So awesome!!!
DANA K | First ImpressionsIt was easy and definitely convenient.
CHARLES J | First ImpressionsThank you for providing a place to safely keep my items until I got my home. The best storage location around here in the area, the only thing would be to have more reasonable prices and an elevator for the second floor. But other than that will definitely recommend uhaul for storage especially Jim Miller and 175. Also the manager and staff at this location always helpful and so friendly with me
Anabel M | Overall ExperienceI really feel like we were robbed of the items placed in this storage unit at your facility. I in fact was the one who called and set up this unit for a family member and the person who helped me over the phone mistakenly put the unit in my name. the unit was supposed to have been placed in my aunts name... That's why her credit card was used to make the first payment. But once I realized that I was the sole person listed on the unit, I wanted my name off. I was told that my aunt would be given a chance to come and sign for the unit. That opportunity was never given. Instead the unit was set up for auction. Tho I called to get the unit paid off in full, I was told that it was too late, even tho the auction had not been done yet. I feel like you all knew of this loop hole and took advantage of us, and robbed us of our belongings. It's a shame to know that people are this down low and dishonest.
DONALD R | Overall ExperienceI feel that your price for a storage unit is too high for that size . CubeSmart is charging me $41.00 a month. Your storage unit doesn’t have an elevator for the physically disabled people at all. You need to offer better access inc points as well.
Margarita T | Overall ExperienceU-Haul was there when I needed it.
paula b | Overall ExperienceStaff was very kind and accommodating!
Jonathan K | First ImpressionsInfested with Rodents!
Yvette R | Overall ExperienceU-Haul messed over me. I asked for assistance and guidance but ended up spending three times the amount that I should have spent. Had to get An additional storage facility and an additional U-Haul rental plus charged the wrong prices for my situation. I’ve booked will U-HAUL a lot but this experience was the worse of them all, I will not recommend U-HAUL to any one going forward
tiffany a | Online Move InI loved the service. Staff was very helpful. Over all experience has been great so far. Would be nice to have an elevator lol. But its ok, we need exercise lol.
Cindy C | Online Move InI was very satisfied with the service
Thelma D | First Impressionsthe whole team is professional! It was such a pleasure working with all of them! From the lady working the counter to the man accepting returns on vehicles! They are all very respectful & helpful!
Lakeshia H | Online Move InWhen originally getting my Unit the clerk that assisted me was rude.
Alda M | Overall ExperienceVery helpful and friendly staff.. made my move a great experience ⭐️
Lavonda S | Overall ExperienceThe truck was raggedy. And the fuel denominator was broken and so was the glass where speed denominator is located.. Along with it being out of oil. Also seat belts broken . Brakes were loud and unstoppable. No horn.
Jazzalyn H | Overall ExperienceThe guy that helped me was rude, he wouldnt allow me to ask questions. So I oretended like I agreed. He is Not very Nice. he had a SMART RESPONSE TO EVERYTHING Rude
Alda M | First ImpressionsWhen I arrived it was like I was inconveniencing the staff not impressed
Andrinne L | Overall ExperienceThere were mice and roaches at this facility. When I spoke with the manager and showed how the mice chewed through my furniture pads he said you have insurance, just file a claim. Gave me some mouse poison and said you are the only one that complained. This piece of furniture couldn’t have been replaced. I wanted to remove my furniture but thought I’d input it somewhere else and it was damages they could say it didn’t happen at the UHaul facility.
Monique N | Overall Experience24 hour access would be greatly appreciated!
Kerry W | Overall ExperienceFriendly efficient clean very helpful I will use this in the future.
ALISA W | Overall ExperienceQuality people, easy to deal with, quality facility. I am very a happy with UHaul.
Ray A | Overall ExperiencePeople there is not so friendly talk like they mad at the world poor customer services very few not all
Marie H | Overall ExperienceNeed lighting inside storage rooms.
Angelia n | Overall ExperienceThey helped me tremendously..
Tashaun J | Overall ExperienceI was charged one month for arriving on the last day of my contract to move out. That was $129 that I didn’t have moving from out of state. I was already overcharged for the auto transport at the facility in Janesville, il and only refunded $60 when I was over charged over $120. Horrible experience. My storage unit had a huge hole on it and u could see outside without trying to. There was a huge rat trap and I could hear rat squealing while trying to move out and I’m TERRIFIED of Mice. Never again. I’d appreciate a refund for that last month. I didn’t expect to pay and couldn’t pay until a few days later so was charged a $15 late fee. I paid $150 and didn’t think I should have because I arrived from out of state to move out but the guy said I was one day late and it was nothing he could do. I left my things that day since I had alley been charged and just moved out yesterday.
jasmine h | Overall ExperienceR
FLOYD N | First ImpressionsThanks for 2 years of storage. Space was maintained well.
Franzola P | Overall ExperienceExcellent service from this location on Jim Miller. Arnaldo & the crew were so professional & helpful with my move in.
Arnaldo O | Overall ExperienceI think we should be able to o access out storage whenever u can.
kenetia t | First ImpressionsIt was great having The carts at the door. That was so helpful.
louis m | First ImpressionsArnaldo was great and very helpful, answered all of our questions and gave us great recommendations!
Esther L | Overall ExperienceThe storage hours sign said that there was a few until 10pm but the doors stopped working at 7pm. Also there was water damage and rat droppings all over our property
brittany d | Overall ExperienceStorage units needs repairs doors are shifting making it hard to open and close also air conditioner Beas leaking whereas water was entering my units.
Yvette R | First ImpressionsThank you.
Farrie R | Overall ExperienceNa
Tony C | First ImpressionsI LOVE THIS U--HAUL LOCATION THEY ARE EVERYTHING. THE MANGER ARE ALWAYS HELPFUL. AS WELL AS THE STAFF
Ester B | First ImpressionsBriana Parra (@Jim Miller) location was very helpful in making sure all my meds were to my satisfaction. To me she went above and beyond her duties by keeping calm, eventhough I was Stressing from not accessing the storage on Buckner because they are by appointment only; which I wasn't aware of. She found me a unit at her facility so I didn't have to worry with two locations (1- storage/1-Uhaul). She was awesome! Thank you so much for my first Uhaul experience.
Laucetta M | First ImpressionsMoving in the storage was extremely hard with no elevator or at least a ramp to move big items.
Christopher K | First ImpressionsAngel & the rest of his crew were very helpful towards my needs ,I will rent again, thanks
rhonda h | Overall ExperienceMy 32 inch t.v. was stolen.and the employee acted as if he didn't want 2 work. On 3.04.20.around 1:30 p.m..some r lazy.
cynthia d | Overall ExperienceWell I have to pay extra for 24hrs access which is fine, but i didn't, so they closed at 7pm which it was an inconvenience for me. That's my only uncomfortable issue about the facility other than that everything was fine.
Yaritza M | Overall ExperienceI enjoy it
Peggy J | Overall ExperienceExcellent customer service
destiny j | First ImpressionsGreat folk with whom to deal. Very helpful.
jane u | Overall ExperienceAwesome experience and checked out in a timely manner! I went in for a 10x10 storage, until the manager Angel, checked for a bigger storage and was kind enough to offer it to me! Win/Win situation!
Jerkeithra S | First ImpressionsReally nice people
dominque o | Overall ExperienceEverything was good but the hours should be adjusted so that the customers can have access to their storage. At least until 9 but outside of that I always use Uhaul and will continue for my needs
ciesha a | Overall ExperienceIt was easy to pay on line Easy access They have friendly reminders
Thelma H | Overall ExperienceThe staff here is extremely friendly and helpful. There is no elevator. If they added that, it would be an amazing place.
SONALI V | Overall ExperienceI didn't like when they changed the doors to come & go. When you are putting items into the storage the main door shut & you have to give other people your password to get in each time. NOT TO SECURE.
Veronica A | Overall Experience