Customer Reviews for U-Haul Moving & Storage at Kennedy Park

Rating:

2.0

Charged me 1 day before due date, when I was planning to move out. Got charged for a whole month a day in advanced.

Rating:

5.0

Manager is great.

Rating:

5.0

Great staff

Rating:

5.0

This location is the best

Rating:

5.0

The staff, even the over the phone staff were on point. They had answers to questions promptly, and they really cared for the customer

Rating:

3.0

The guy was nice the girl was ...so so

Rating:

4.0

My friend gets uHauls very often for customer’s from various locations around Denver. Aurora etc.. We got a truck from this location and he said he has never seen a truck so clean, interior and in the back. Even though we were on the 3rd floor easy access and very nice staff

Rating:

3.0

I reserved 2 dollies and was not able to get 1, which was very disappointing because there was no notice that they were not available.

Rating:

5.0

The lady who assisted was super helpful !

Rating:

5.0

Muy buen servicio, bien ubicado y conveniente, recomendable!!

Rating:

5.0

U-haul corporate should stop advertising 24/7 pickup because you are ynable to deliver this service. This is false advertising!

Rating:

5.0

Very friendly, very helpful staff!!!

Rating:

3.0

I made my reservation for mobile pick up but ended up having to wait till the location opened because no key was assigned to me. I made the reservation 5 days before so I feel like this should have been taken care of

Rating:

5.0

Friendly, timely customer service!

Rating:

5.0

Abby (sp?) and her coworkers were superlative in their customer service. The website was simple and user friendly.

Rating:

1.0

I returned the truck within 2 hours (the rental was for 4 hours) but they still charged me an additional fee!?

Rating:

1.0

Went inside an paid for 24 hrs an next morning the rental was repossessed

Rating:

5.0

Jessica is simply amazing! She is kind, professional, knowledgeable and helpful. She made the move-in process very easy. She did a guided tour of the access process and walked us to the unit. It is clear that she enjoys her job and likes to help her customers. She is a testament to the company’s commitment to excellence in customer service. Thank you, Jessica, keep up the great work!

Rating:

5.0

Thank you so much Jessica for your help.

Rating:

5.0

Great and excellent customer service

Rating:

5.0

Excelente atención, de primera! Por eso los elegí por segunda vez!

Rating:

5.0

The young man that rented the truck to me and the young woman that took it back at night were very hospitable. I'm afraid the only name that i remember was Tim. He was the reservation person that extended my rental time. He was also very friendly. Having worked my entire life in the hospitality industry it was nice to deal with such a well trained staff. Truck was clean and ran great.

Rating:

5.0

Zero issues with paperwork, securing the truck, using the truck or upon return. Glad I chose this site. Would recommend this location in Denver.

Rating:

5.0

Staff is very helpful and polite. This is the best U-haul I have used.

Rating:

5.0

I gave you guys a review on Google Maps. Thanks again.

Rating:

3.0

The entire process at U-Haul is incredibly deceitful. Online shows $23.00 + miles for the day and I end up paying close to double that. I was better off hiring someone to do the work for me at that point. The women who helped me were very sweet, but the van was also pretty dirty. Found a pair of used tweezers in the back of the van. Overall probably won’t be back unless I’m in some sort of horrible situation.

Rating:

5.0

Shaye was extremely helpful in setting up the rental. Very personable and a great representation of the company!

Rating:

5.0

Your staff member was amazing she needs a raise and she is very good at her job.

Rating:

5.0

The young woman that set me up with my space/account was above and beyond the norm for a customer service agent. Particularly when dealing with UHaul here in Denver. She deserves some form of acknowledgement for her efforts. God knows the rest of the staff is useless and absurd.

Rating:

5.0

Thank you!

Rating:

1.0

My lock was somehow changed. I used my key to get in and out of my storage unit several times before leaving and not coming back for almost 2 years. About 5 months ago my sister tried to go to my unit get something for me that I needed but the spare key I gave her did not work. When I returned and tried to use my key, it also did not work. I had to pay $100 for a locksmith to break the lock. U-Haul did not offer me any compensation.

Rating:

5.0

The staff is amazing, always helpful and always friendly. Thank you all!

Rating:

5.0

Jessica Baker was great she deserves a raise

Rating:

5.0

Great customer service

Rating:

3.0

Way too expensive. $77 a month for a 5x5 for three years was a hardship.

Rating:

2.0

The person that contacted me the extra day was named Shay. She was argumentative and unprofessional

Rating:

1.0

Someone else's belongings were in my storage unit. The clerk ordered me to throw all this other person's belongings away which i did, delaying me several hours. Also this clerk had lost the keys to one of their rental trucks so the cops were there the whole time interviewing employees so nobody could get help quickly. Total shitshow and why the hell is someone else's stuff in my unit? Demanded refund from corporate.

Rating:

1.0

Everything because Information needs to be known to customers before they even rent anything very angry because extra money was also taken from me and I will be disputing.

Rating:

5.0

Jessica was very friendly and helpful.

Rating:

5.0

Thanks for your help today

Rating:

5.0

Staff was top notch! Check in and check out were handled efficiently, professionally and friendly!

Rating:

5.0

You all are doing a superb job already, I thank you!!!

Rating:

5.0

THANK YOU

Rating:

5.0

my experience with this location was great!!!!

Rating:

5.0

Staff was above and beyond incredible! They even answered the phone immediately when I called with a question. Never had a not-horrendous experience before so I was completely blown away. This location has my business for life!

Rating:

5.0

Shay is awesome and I can’t forget about Jessica you ladies we’re very helpful I appreciate that thank you.

Rating:

5.0

N/a

Rating:

1.0

Get rid of the “assistant manager”. I walk in and her shirt is inside out. The amount due came up and I said that’s definitely not right. Showed her proof of my quote from the day before that was $2500 less. She said there was nothing she could do from her position. I asked if i could talk to a manager about it then. She said she is the manager. Then I said then who is your manager?and she said “she’s on vacation.” I said, okay then can I talk to her manager then and got “oh well she’s also on vacation.” I said “I don’t really care if I have to talk to the CEO, just whoever is higher than you that CAN fix it.” She then screamed at me, said she was cancelling my order and doesn’t have to put up with my bullshit and then said, “maybe you should have booked the correct reservation you stupid whore” because I refused to pay $2500 more than I was quoted the day before(which I showed her proof it being the correct day and time of pick up). I needed this truck to get back home to New York with my things and $2500 is a lot to not account for financially. I went back to my vehicle, made one phone call to another location and got dispatch’s number. One call to dispatch and the price was changed in less than five minutes in my reservation to what I was quoted. Clearly she doesn’t know what she’s doing and the way she spoke to me was absolutely unacceptable. Once the reservation was fixed I got the truck and it was a mess and beat up everywhere including a giant hole in the front passenger corner of the trailer. After the whole situation with this lady I was not about to go back and tell her the trailer was messed up and get one without a hole. It rained on my way to New York and when I got home all of my belongings were soaked. I will go out of my way to tell every single family and friend I have in Colorado not to ever go to this location because of this. Absolute NIGHTMARE.

Rating:

2.0

I sent a letter to everyone about the way I was treated the security lack of, misrepresentation, for customer service with my situation. I asked for a copy of my contract I was giving someone else's. at first I wanted to signed copy of my contract. they could not provide it, I asked for the gate entry access that I had. they couldn't provide that, I asked for cameras as to who put the dirty underwear. try to break in and messed up my locks on my RV. RV I never got it. I reported the gate being stuck open to customer service 1-800 number. I made a complaint. I couldn't get out. it took 3 hours to get out to contact the manager to give me a temporary code to get out, then I was accused of being going downstairs and going out the side door like I had done numerous times. times no I've never done that! I am a handicapped 70 year old female. I've been diagnosed of scoliosis and I need two knee replacements. I was told I had to go on 30 minutes entry only to be let in by your staff and let out by your staff... I had 24-hour access. I alerted your office of two break-ins of the fifth wheel next to me. the first one they never reported it to The owner. it was 4 days when he knocked on my RV to find out what had happened. this is uncalled for. read my letter and give you the answer that you have to my questions and my demands. Thank you. sincerely, Kathy P. Julian 720-296-7983

Rating:

5.0

Super helpful that Jessica was able to fit me in after another dealer closeby did not have the equipment I had reserved. Easy pickup, straightforward dropoff, and the expense was right on what had discussed at pickup. Much thanks!

Rating:

3.0

Overall everything was great, but there wasn’t a dollie in the back of the truck. I didn’t realize until I had already driven off the lot, but I was still charged for it.

Rating:

5.0

Nothing! Everything was perfect! Agent, Concetta (I don’t think that is her correct name), was so helpful, friendly and knowledgeable!

Rating:

5.0

The unit was great and everyone was helpful from start to finish.

Rating:

5.0

Better locks on the lock boxes. Improve interior of trucks.

Rating:

5.0

Great location. Easy rental process. Ahead of the competition.

Rating:

3.0

The truck was leaking something onto the driveway and now it is stained.

Rating:

5.0

Keep doing what you’re doing!

Rating:

5.0

There was damage on the vehicle that was marked but not included in pictures. Maybe trying to have updated pictures, otherwise nothing to improve on!

Rating:

5.0

Shay, the assistant manager was very nice to work with very pleasant and helped us on our demand to move some furniture and had a truck ready and friendly. Best experience with U-Haul and I’ve used you for several years.

Rating:

5.0

I had an absolutely wonderful experience from the moment I arrive at this location. Everything was clean and ready to go. The woman working there was so kind and helpful. She really helped me out, offered me options of things I could purchase to assist with my move and went out her way to make sure I left with the correct vehicle. Great place to rent a vehicle if need be. Highly recommended!

Rating:

1.0

I reserved this months ago. You chose to wait until the last minute for your bait and switch where you raised the price $200. I was not in a position to say no and this is unethical. I will plaster reviews all over the internet telling people about this and showing them the proofs of the reservation (the bait) and the new charges on the pick up day (the switch). I will never use this company again.

Rating:

2.0

The person whoever work that location the guy was good while other lady don’t know how to talk like take it or leave it attitude but guy help me through and when I was done returning the vehicle she call me next day as accusing to steal company equipment without investigation the truth and I have to explain the detail about it and later she might find out but never call me for sorry or any update

Rating:

5.0

Thanks

Rating:

4.0

I worked with Jessica who was just great. Very satisfactory experience and I definately will return to rent a vehicle here again.Excellent experience!

Rating:

5.0

Improve the pad locks on the lockboxes.

Rating:

5.0

Great customer service as well.

Rating:

4.0

The Uhaul website needs to say you have to have a cell phone with you to rent a truck.

Rating:

1.0

Didn't have my truck after I got dropped off by Uber. Had to go to another location and pay for another Uber. Then when they checked me in the truck they gave me didn't work so they had to give me another truck but didn't switch the information to the new truck so it was almost impossible to check in when I brought the truck back. Funny part is I really don't expect any better.

Rating:

5.0

Jessica was very helpful and I appreciated her patience and thought she handled herself very well with dealing with customers. (Not just me)

Rating:

5.0

Customer Service was excellent. Booked rental over the phone. Upon arrival rental was prepped, clean, and paper work was ready to go. The U-Hall app was easy to install. On line direction for checking out the rental was simple yes would definitely rent from this location again. Kudos to management - Jessica and the team at this U-Hall location.

Rating:

3.0

The self check-in process was super confusing. I had checked in online but there was no option to get my key from the box... I had to click on a random button to check in and give my license and other info. I would suggest a huge 'CHECK IN HERE' button.

Rating:

5.0

😁 Thank you!

Rating:

5.0

As the general manager, Jessica went above and beyond to address my unique situation. I'm confident that if you have any concerns, she will make every effort to assist you. This U-Haul location is consistently clean and well-stocked, with supplies,storage units and truck rentals readily available to facilitate your move. I'm deeply appreciative of Jessica's understanding, and I will certainly return to this location for my future U-Haul needs

Rating:

5.0

Definitely the best uHaul rental experience I’ve had. Everything was as expected and the pick up process was very quick. I recommend this location to anyone.

Rating:

5.0

You guys rock! Thank you

Rating:

5.0

On my moving days I had many issues that the staff helped me with I really appreciate them being there for me

Rating:

2.0

The woman who was there for my check in was rude and not helpful

Rating:

5.0

Great service at this location.

Rating:

1.0

I would not recommend anyone to deal with the general manager named Jessica at that location she is rude. No, she is very rude. She will play semantics with you. She will not tell you everything about what you signing to. She will try to shift blame she will lie and she will disrespect you just so she can maintain her image she thinks being some general manager of U-Haul has a privileged. Jessica you are not privileged. You need training on conflict resolution you need training on ethics. you faked the receipt that you put online unacceptable. .

Rating:

5.0

Service was excellent. Previous customer left the truck totally empty with the gas light on.

Rating:

5.0

The girl who was helping us was amazing! She was just so kind and helpful! And the entire experience was easy.

Rating:

5.0

Great service, new vehicle, easy to rent and return.

Rating:

5.0

I just rented a pickup truck and when I wanted to check out there was ad pages that I thought was never going to end. Lot of upselling but truck was very clean .

Rating:

5.0

Fast and easy no prob.

Rating:

5.0

Everything was perfect.

Rating:

5.0

Everyone that I have had the pleasure of dealing with there have been very helpful, and friendly. I just moved out of two of the smaller units into one large unit, and Jessica made it very easy and so convenient by finding me a larger unit right across from where my smaller units were so it made the transition very quick and convenient. Thank you all for being so helpful and nice.

Rating:

3.0

Very bad area and expensive.

Rating:

5.0

Amazing Customer service. Thank you so much.

Rating:

5.0

Great staff great people really enjoyed the wonderful customer service

Rating:

5.0

This place was great. Would be better if they had a trashcan by the door for customers to use. That’s my only complaint though

Rating:

4.0

The one negative is that the elevators are ridiculously small for a storage facility. Manager was awesome.

Rating:

5.0

Just excellent service 👌🏿

Rating:

4.0

Very much appreciate the monthly parking opportunities provided at this location. Secure and orderly. If you all had more around the south end of town, I would use them for my business.

Rating:

5.0

This storage site is truly the best! My items were in storage for over a year and I was happy to see that all my items were in tact. The facility is very clean and well kept. The employees are extremely nice and help and always go the extra mile. Most notably Johnathan and the GM Jessica. They are extremely kind and helpful and made sure my process moving out was pain free. Thank you Kennedy park u-haul team!

Rating:

5.0

Good, clean place. Unit was as expected. Lady at desk was super helpful & friendly

Rating:

2.0

Truck with check engine light, couldn't extend, storage not available for motorcycle storage not communicated

Rating:

3.0

Needed to store motorcycle no units available

Rating:

4.0

Jessica was wonderful in helping me with the reservation process, buying boxes and answering my questions. Facility was great, though the elevators aren’t freight elevators which made moving some items a little trickier. I had to get a second storage last minute, Jonathon and Jessica were super helpful with this too. Great experience and competitive prices.

Rating:

4.0

Thank you to the staff.

Rating:

5.0

Jessica was very helpful and friendly. Would recommend this facility.

Rating:

4.0

Love the manager Jessica. She's GREAT

Rating:

4.0

N/A

Rating:

5.0

The staff were all very helpful and friendly. The facility is a clean and cheerful environment. I would go out of my way to use this particular U-Haul facility.

Rating:

5.0

Best most secure facility to store your belongings and very helpful friendly staff. Highly recommended.

Rating:

5.0

Jessica and her team are awesome.

Rating:

5.0

The lady who assisted me was courteous and helpful

Rating:

5.0

Great staff. Very helpful and willing to work to meet our needs.

Rating:

4.0

The only complaint is that there is not enough employees. One or two is not enough for such a busy storage. Everyone was working as fast as they can and people who are moving are on the grumpy and exhausted side. The young man who helped up check out was extremely efficient and positive. Thank you!

Rating:

2.0

Rental truck was different from the one showed in the check in process. Staff rushed through the process and couldn’t do a proper assessment. I rented a 3- seater pick up truck and was given a two seater van, very inconvenient.

Rating:

5.0

The employees are very kind very helpful

Rating:

1.0

My vehicles were broken into twice in less than two months. This place is worse than my neighborhood

Rating:

1.0

You have emailed me about this survey every hour on the hour for the past 8 hours. I keep telling you I am not Daniel. I asked to have this fixed. I am tired of getting all these emails. Even if I did rent a UHaul from y'all what makes you think its okay to email me every hour? Have a nice day. James

Rating:

5.0

Instead of having a pin, card was even better. Employee went above and beyond of showing me where to go and how to move in.

Rating:

4.0

The customer service at this location is phenomenal. They are always super helpful and friendly.

Rating:

5.0

👍🏽

Rating:

5.0

The people at the hall center were very friendly and very helpful and save me a lot of time and money.

Rating:

5.0

Staff was friendly, professional and proficient.

Rating:

1.0

This is the most worst storage facility in the world 🌍

Rating:

2.0

Everything about the facility is great except for the leaky ceiling on the top floor and the size of the elevator. I have had to prolong my move because my furniture cannot fit into the elevator and I am on the 3rd floor. The staff was very good though.

Rating:

4.0

Facility and management was great. I felt it was clean at all times and well lit. Only issue is sometimes I needed someone but they weren’t available. The hours seemed really short for office.

Rating:

5.0

Only issue was confusion about submitting application, I was paying it for my son online and somehow two applications got submitted, 2 units assigned. But the woman at the facility contacted me because the 2nd unit was empty and she resolved it immediately.

Rating:

5.0

Justin and the rest of the staff went above and beyond to make my experience hassle free. I would with no reservations or hesitations recommend this facility.

Rating:

5.0

So grateful for Justin’s assistance, as we were traveling from the east coast and working to line this up on the fly. Justin was incredibly responsive and helpful from the first call, until we were unloaded and squared away. Shout out to Kenny as well for the patient orientation when we pulled up 2 mins before closing !! This was a positive experience in - at the time - a slightly stressful situation.

Rating:

5.0

Everyone I dealt with in the office was extremely professional and exceeded my expectations, would absolutely recommend this location!

Rating:

5.0

Very happy with our choice

Rating:

5.0

Seguimos haciendo negocios con Uhaul.

Rating:

5.0

Huge thank you to Tiffany and the other lady at the desk (didn't get her name) for assisting me with upgrading to a bigger unit when I misjudged the size I needed. Very helpful and professional.

Rating:

5.0

The manager was very friendly and helpful.

Rating:

5.0

The manager was amazing and so helpful. I was running short on time and she did everything to make it as quick and easy as possible. She made the whole experience amazing.

Rating:

5.0

Tiffany was in my words outstanding. She was courteous very nice, and made sure that everything I needed was taken care of. I would recommend this storage any time. Thank you Tiffany

Rating:

5.0

Thanks to the staff for bringing patient while I was struggling to make payment. Thank you all!!

Rating:

5.0

Very Clean Facility, and well maintained. very friendly and helpful Staff. Tiffany We Thank you for all you do, Keep up the great work.

Rating:

5.0

Thanks

Rating:

5.0

No problems had a great experience.

Rating:

3.0

The unit was nice but was annoying having to constantly having to use a card every load I took

Rating:

5.0

Excellent staff service!

Rating:

3.0

Manager could not find my reservation in her system and was not able to get us the storage unit that we had reserved. Thankfully she had a different one available at a smaller size. If she hadn't had a different one available, we would have been screwed, for a lack a of a better word. Our overall experience with U-Haul during this move (including storage and a truck) has been less than ideal with so many issues. Will not be using U-Haul again.

Rating:

5.0

We did have to switch units due to the fact that I misjudged how much space we needed. Tiffany was extremely helpful in getting us moved into a larger unit, and she did it with extreme efficiency. I would absolutely recommend this facility to anyone that needed a storage spot!!

Rating:

4.0

The service desk employee Miguel is absolutely amazing. He was the nicest, friendliest, most helpful person not just at any U-Haul place I've been, but pretty much anywhere I've ever been. I looked forward to going back just because of him.

Rating:

5.0

Great communication and coordination with facility manager (Tiffany)

Rating:

5.0

All the staff were awesome, so helpful, so friendly and always available to help with all my crazy circumstances. I throughly enjoyed coming to this storage unit at any hour as a single woman I felt safe and welcomed. Thank you very much!

Rating:

1.0

Worst experience possible the hole time I got a uhule truck I had this female named JENNIFER calling me because I was late in returning my truck but still paying for it but she would call everyday wounding if I was gunna unload it or not telling me I put 3 family's out on the street because I wasn't returning the truck I rented an payed for then she told me she was gunna empty the truck because I was nice enough to leave it parked in front of the place I got it an she had people lined up to put all my stuff she said dispossessed of if I dident pay for an return the truck

Rating:

5.0

Brigida is one of the kindest people that I had ever come across in Denver, Co. Everything about how she runs the place makes it inviting and comfortable. Thank you! For keeping my belongings safe while I had no where else to store them! The temperature control is an awesome bonus.

Rating:

5.0

I forgot the man's name that helped me. Honestly, he was one of the most polite customer service people I've dealt with. He just went above and beyond to be nice and helpful. It was a great 1st impression for your company. Only complaint, I wish you had longer access hours for us insomniacs, but I understand you can't have 24hr staffing.

Rating:

5.0

Great experience 👍

Rating:

5.0

It would be VERY helpful to post a sign with instructions on how to get a queen-sized box spring in and out of the elevator.

Rating:

5.0

After a long roadtrip and ending up at a UHaul location that wasn't going to work for me, I was kindly directed to this location on S. Galena. This was so refreshing to work with Henok. He worked so hard to find a unit that worked well for me, enabling all my possessions to fit. He was kind, understanding and sooooo patient with me as I was totally frazzled. The unit was clean, warm and convenient. Thank you very much for having such capable help.

Rating:

5.0

First time getting a storage unit & I was happy to know that the building wasn’t open 24/7 & that there was a bathroom! The staff were super nice & if I ever need another storage unit I’ll definitely be coming back. Thanks!

Rating:

5.0

I needed a storage unit for a couple months while moving around and I’m so glad I picked here. Brigida was great at getting me checked in and called making sure I knew the office hours were different at that location. The whole thing was super convenient too. I had the unit set up for automatic payments so I didn’t even have to think about it.

Rating:

5.0

Amazing staff, incredibly kind Management and overall the best place to store your belongings. Thank you

Rating:

5.0

The staff at this Location are extremely helpful. They helped me transition from a big move from out of state. They made the experience so much more pleasant.

Rating:

2.0

My car window got smashed into and I moved my car to a different location. I was not offered any recourse, for example a prorated return of my money when my car was not there. I’m over it now.

Rating:

1.0

Worst experience of my life I stored my work vehicle there was told it was a secure facility and thought since it was u haul they would insure my property would be taken care of but I was completely wrong a person walked right into the garage and stole my vehicle zero oversight and they offered absolutely nothing in compensation worst storage facility ever this will cost me over $25,000 in lost tools and upgrades to me truck and hurt my ability to provide for my family. DO NOT STORE YOUR STUFF HERE!

Rating:

5.0

Awesome place to have a storage unit.

Rating:

5.0

Great to have carts available

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

Brigida was very helpful and friendly! This facility is clean and well maintained. I will highly recommend this location.

Rating:

5.0

Brigeda and her team were so wonderful helping me with my move!

Rating:

5.0

Brigida Asher - excellent customer service and people. Please recognize her for her exemplary customer service skills.

Rating:

5.0

The manager is one of the best.

Rating:

5.0

Brigida was amazing and was able to help me and my friends move our stuff into storage coming across the country from NY. Super friendly, communicative and helped out every time I needed her. Got caught up talking to her a few times because she is an absolute joy to talk to. Brigida deserves a raise or a promotion!

Rating:

5.0

Brigida was attentive and accommodating as we rented our unit. Brigida called us in advance of the move and confirmed the size and location needed. We received timely and complete information regarding location of the unit and access procedure. The entire rental was very pleasant due to the efforts of Brigida and her staff.

Rating:

5.0

The manager was very knowledgable and helpful with alternate solutions that sold us on using her facility. MB

Rating:

5.0

Brigida Asher is amazing!!!!

Rating:

5.0

They were helpful and super nice! Best part of my move. Thank you!

Rating:

5.0

They went up and beyond to help us out, the staff is amazing and the facilities are spotless! Thank you!

Rating:

5.0

Brigida was so very helpful, from the moment I arrived with my Uhaul truck, she went above and beyond to support me and make this a seamless transition. The facility is very nice, secure and easy to access Her inventory is abundant and she had lots of great ideas of utilizing the items available Great service, will defiantly reach out when I'm in need again

Rating:

5.0

Not the same experience for the facility where the truck was rented on South Havana.....poor communication, etc,

Rating:

5.0

Brigida, the on-site employee was phenomenal and went above and beyond to help us. She is a real asset to U-Haul.

Rating:

5.0

Bridget was so nice and helpful! She provided great customer service! There was a bad odor in the office and storage area.

Rating:

4.0

I was disappointed that we couldn’t get into the large storage unit we had discussed, but other than that the experience was just fine.

Rating:

5.0

Manager was terrific! The facility was squeaky clean. I will highly recommend her and this location!

Rating:

5.0

Brigida Asher went above and beyond to provide exemplary service. I am moving from AZ to CO. Brigida sent text messages with her card information and informed me of the facility change. The original booking didn’t have an available unit. She followed up with 2 videos on how to access the unit using the PIN that was established. Brigida was professional and courteous. Any stress or worry I had about handling this move long distance was mitigated immediately. I was reassured that the unit would be available and that the truck could also be dropped off at the location. You can tell that Brigida takes tremendous pride in what she does. Customer satisfaction is her TOP PRIORITY!! I will continue to do business with Uhaul indefinitely. Thank you!

Rating:

5.0

Brígida Asher is amazing … she needs a raise and a promotion!

Rating:

5.0

So helpful, we were moving into our unit after hours and the employee on staff made sure to call me before closing and get us checked in and move us to a more convenient unit that had opened up that morning.

Rating:

5.0

She was so nice and so helpful. The facility was clean and well maintained. I’m impressed so far.

Rating:

5.0

Brigida was wonderful! Friendly, knowledgeable and a pleasure to meet. I have dealt with U Haul many times over the years but never had such a great experience as with Brigida. I would highly recommend the Kennedy location to anyone!

Rating:

5.0

Very friendly and helpful staff, clean facility with good security.

Rating:

5.0

Brigida was so helpful and wonderful through the whole process of getting my unit and explaining how the system worked!

Rating:

5.0

Brigida Asher was incredibly helpful and made moving painless. Thank you!

Rating:

1.0

Jeremy bonnet was extremely attentive and helpful. On the other hand , UHaul was unreachable for over 1 1/2 hrs prior to his call back. Totally inexcusable. Can’t understand how poor your communicatio