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Catherine G | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Lake Mary Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I returned the trailer I rented the same evening and it was checked in until the next afternoon after I called. I think this should have been done in the morning to prevent any issues. Other than that it was a great eexpt
SEAN GRandy and the female officer manager did a good job of helping
JEFFREY VOverall, they was very respectable kind, polite, patient and try to help in any manner they could please get a customer
YOLONDA G | Overall ExperienceMichelle went over and beyond my expectations. She was knowledgeable and quick with my questions. Also, I came into the office with an attitude and her professionalism and friendly attitude changed mine. Thank you for dealing with me and actually helping.
Angelica D | Overall ExperienceThe locations and staff were great. The price was twice what Home Depot charges for the same trailer. I’ll be going there next time.
JOHN BThe pickup location was great, however the drop off location was awful. There was no one to be found at the drop off location. Also, got fuel on the way to return the truck but was charged a fuel service fee and charged for 6 gallons of gas. We paid for and returned with 1/4 tank of gas which is what we got it with. This is robbery.
JESSICA CRandy was excellent!! He was friendly and extremely helpful. He paid attention to details and made my experience even better by updating my drop off location to one much closer to my home.
THOMAS MYour general manager Randy needs some help on interpersonal skills. Not that he was rude, but very short and unwilling to show any features of the equipment. Once the trailer was hooked up to the truck, he was done. Thankfully there was another person inside the shop that saw us struggling and came out to help and show us how to fold down the fender on the trailer.
Scott DExcellent service. Fast and friendly check in.
Bryan SGood
JULIO PI have no comment to make at this time thanks John Esparza
John E | First ImpressionsTires were debonded had to call roadside 30 miles down the road
KYLE HMichelle and the entire staff were the best. They went above and beyond my expectations in ever way possible. Their customer service should be the standard used at all facilities because they put the customers needs 1st and I have never experienced such AWESOME customer service. Thank you Michelle and the entire Uhaul staff.
DIVINE H | Overall ExperienceClean place..
Gregory b | First ImpressionsFriendly drop off
Tyler RTrailer needed some maintenance. I have rented 4 trailers in the past 4 months, this one made a lot of scary noise that none of the previous trailers made.
Edward FGreat services.
HENRY AMitchell at 3851 Sanford Dr uHaul location went above and beyond to make our move in experience smooth She helped to explain the process on call and then supported us onsite very well. kudos to Mitchell
AMIT G | First ImpressionsI had mouse poop all over my stuff and I did not have food in storage.
Nancy M | Overall ExperienceWould recommend for truck rental. For storage I would not recommend my worst enemy. Filthy.
MICHAEL FI have to say that was the best ride I ever have from Florida to Vermont. The gas mileage was great. It was a really comfortable ride. Thank you again to Hall for doing all that you do.
LISA SDont lose Michelle she’s an asset to uhaul.
CHARLTON W | Overall ExperienceGreat people. Very helpful. Thank you
roda m | Overall ExperienceThe lady that works their name is Michele and guide works. I can’t remember his name they were above and beyond especially Michele. She was absolutely wonderful. She really really really really help a lot. She went above and beyond. She made a very horrible situation not so horrible. They really really Went above and beyond.
Lesley C | Overall ExperienceSub par customer engagement on pickup. Most verbal communication was one word responses with as little eye contact as possible. This person did not want to be doing the task she was assigned.
CHRISTOPHER SHispanic lady at the counter was rude and should not be in customer service.
SHEENA KI’m a frequent flyer with this location. Staff is Awesome? I will recommend it to everyone. 👍
Michael Hthank you for the excellent service
JUAN TEl servicio está excelente pero ay que tomar fotos y videos antes de sacar los carros rentados porque luego le quieren cobrar a uno por los golpes que ya tienen de otros clientes
ROSARIO ANothing. We dealt directly with the manager and he was a professional pleasure.
scott cThe location is well stocked and always has what we need.
JERRY WHave several observations and complaints unfortunately. First off the associate was not personable or willing to take time to make my experience positive. He attempted to charge me double what the online reservation quoted. 2nd, once the trailer was brought around, I mentioned the low tire and asked what the proper pressure was. He argued about that and a lighting issue. Neither was resolved. Then on my way home I got stopped by an officer stating my trailer lights were inop. The harness they used was too short and had pulled out. Once I got home, checked the coupler and it was loose and also found the tire at 13#. Not a good experience at all.
SCOTT MI was supposed to be issued a refund because I never rented the unit. Yesterday my bank showed an “approved” “pending” refund of $149.30. Today it’s gone altogether and all that remains is the charge of $149.30 for a storage unit INEVER used
Jill C | Overall ExperienceYour staff was exceptionally helpful. I will certainly use U Haul should I have a need to store my belongs.
Perry N | Overall ExperienceTrailer needed some TLC
Edward FTruck was infested with roaches. Upon my return i advised the rep of this issue and he shrugged it off and stated that they will “fumigate” it. Never have I ever had this happen at a U-haul. I just hope nothing got into My things.
Mercedes MI actually believe I might’ve gone to the wrong one, but I have reservation but the guy and girl that were working. There were super super helpful and took care of us a great fashion.
LESLEY CDon't quote me a price of 167.00 and then charge me 282.00 at pickup. Think I should be refunded difference.
ERNEST BI found that the staff was very friendly and quite accommodating. In fact it was quite refreshing the way they handled their business almost a thing of the past. I was in a bind and to be honest they were God sent . It sounds extreme but they are to be commended!
Terry M | Overall ExperienceRandy and Juan were awesome , very professional and respectful and kind.
YARIMAR RThe key did not work easily in the ignition or door. You had to put it in just right to get it to work. It was extremely frustrating and not needed during a stressful move.
CHRISTINA GThe only thing I did not like was I rented on 2/23/25 am and returned 2/23/25 pm and was charged with 2 day rental and still haven’t been reinburst for the second day yet
SAMUEL BI dropped the trailer off in Sanford Florida. They were great.
JOHN LI don't have any complaints these people were amazing you explained everything and we understood it and we took it from there and I thanked them very much for helping us
LETICIA OVery efficient; friendly.
Marcia MI have been renting exclusively u-hauls since 1987. Reading, PA to Durham, NC to Wintersville, OH(2 trucks), to Wichita, KS(2 trucks) to Orlando, FL(2 trucks) to Merritt Island, FL to Orlando, FL to Merritt Island, FL(kids college) to Casselberry, FL to Geneva, FL plus a few local rentals and u-haul storage facilities. I am happy to say, at 61 years old, that u-haul has treated me as a valued customer every single time.
RICK SLocation was closed, but the app was easy enough to use.
Chad BFast, friendly and professional service. Truck was very new, clean and smelled great. Not like a men’s locker room smell in the old trucks. Love the handle cranks for the windows. See ya next move 🥴🥴
DAVID CNot only was the equipment available for short notice pick up, but the employee was helpful.
ALFONSO RKind and professional. A million times better than Premier storage location in Zephyrhills.
KELLY AI was disappointed about the price as they said that I would save 75$ for returning to a different location and then charged me 28$ more for mileage.
GEORGE TEverything went well, check-in was fast, self-return is very convenient and works well Thank you
NEPHTHALI SN/A
RICHARD DWhoever the guy is that received the truck from me when I returned. He tried to argue that I didn’t put the gas back where it was when I picked up the truck. As soon as I drove off the lot, the gas light came on so the amount of gas that was in the truck wasn’t even accurately reported upon pick up. I didn’t appreciate the guy trying to argue that I didn’t return the truck with the right amount of gas, it seemed as though he was probably planning on using the truck himself because of how bothered he was that I returned it exactly as I received it. I did not appreciate that.
ASHLEY WAbsolutely amazing, their attention yo detail is great. The staff is super attentive and always friendly. Just a joy to work with!!! Thank you for everything Lake Mary Uhaul
Luis RThe staff was super professional and very helpful.
AUBREY MThanks
TOYA J | First ImpressionsPossibly a popcorn machine for the main area.
MICHAEL KThe person that initially checked me in for my rental space didn’t put my information into the system correctly, so it was like I didn’t have a unit with them. But fortunately for me the young man that assisted me was able to fix the very inconvenient mix up and get me squared away. I really appreciate his help in this matter because I could’ve lost all of my belongings due to this woman’s incompetence and lack of professionalism.
ESTHER G | First ImpressionsThe staff was great and the manager went out his way to make sure I was good!!
CHERYL NThe sales lady was extremely helpful and efficient. I was in and out in just a few minutes even without having a reservation. Little difficult to access, but just pause before you pass by.
ROBERT GExcellent
Carlos BEverything about U-Haul is outstanding #1
Annette F | Overall ExperienceOutstanding service, thank you.
CALVIN LWish there were a way to lock the pin while the trailer is unhitched to keep it safer from theft.
MARTHA MAwesome service. Randy was amazing I didn’t have reservations and I was in and out.
KIRK SI didn't even use the storage unit and they're trying to sue me for $1,000 I told the local office and I wasn't using the storage unit
Laura M | Overall ExperienceWelcoming Professional Friendly Knowledgeable Helpful
AMIRALI P | Overall ExperienceJustin was Great understandful helpful, he has a great team that goes above and beyond.I enjoyed my months with them, clean location its near everything thank you guys.
JENNIFER A | Overall ExperienceI wish that unit was a little closer to truck but overall experience is better than public storage
BENJAMIN A | Online Move InI am so Grateful that Justin and Michelle were very Helpful in making my storage move in less Stressful due to my Living circumstances and having to store most of my things!
Rousa S | First ImpressionsA lot of rats chewed up a lot of things and roaches every where
Shane K | Overall ExperienceMy storage unit was a mess it was dirty had rat poop inside , I asked multiple times could someone come and clean it
TIFFANY B | Overall ExperienceGreat staff. Excellent service. Great products
AMIRALI P | First ImpressionsThey were wicked cool all the way around.
Mark O | First ImpressionsVery excellent facility to deal with… Michelle, is the best employee anybody could ever ask for… She is so fantastic to deal with… I wish I had employees like her to work for me…
JOSEPH L | Overall ExperienceThe manager and staff were professional and friendly, We will recommend this location to everyone.
troy j | First ImpressionsThe U-Haul team went above and beyond to help me get my unit .
Chauncy W | First ImpressionsJustin and the team at this location were incredible. They were fast and friendly. I couldn’t be more happy with this location. Thank again for your hospitality!
James H | Overall Experiencevery good customer service and very clean units justin very helpful
Edmond S | Overall ExperienceProfessional helpful courteous couldn't say more about the the staff there absolutely superb
WILLIAM R | First ImpressionsThank you all so much for the wonderful service I really appreciate it and I will recommend you to family and friends have a great day and weekend
Barbara M | Overall ExperienceMole and mildew covered everything in the unit.
Tiro C | Overall ExperienceWhen we moved out there were rat droppings Never saw rodents and never kept food in the units but the rodent droppings were present.
karla t | Overall Experience🇺🇸💯I left an item in the vehicle when I returned my rental overlooked the driver’s door, where I left my K-bar working tool in one of the slots provided in the door and it has mysteriously vanished with in my call back in less than 1 & 1/2. I would like this item returned it has a sentimental attachment, thank you ‼️
EARLE W | First ImpressionsIt was concerning that there we 3 managers during the time we stored there. Most staff was friendly and helpful. We complained several times about the rudeness and generally poor customer service ofJackie but apparently nothing was done about our complaint.
Linda P | Overall ExperienceWhen I walked in the really young guy seam to be bothered by me being there. Not very friendly at all. I ended up closing my account with u haul. I also had a hard time getting into my storage unit. They told me that they were only open from the times that they were open till 7 o’clock and that didn’t work for me. Also, I needed to be there until 10 or 11 that’s when I got off of work. I didn’t get off work until nine and I was not able to get in because the doors open they didn’t lock the doors but they ended up locking the doors, but I messed up by doing that because I couldn’t get back in because they were closed.
Tracey B | Overall ExperienceMichelle is wonderful. She’s very helpful and make sure that you understand your contract and everything you need. She make sure you have before you leave.
Tierra W | First Impressions👍👍👍👍👍
ASHWANI S | First ImpressionsReserved 2 storage units but the access to them was never complete, yet I was charged for 3 months of storage because repeat requests to cancel the rental were ignored. Uhaul made $543 on units I was never able to occupy. Horrible experience and responsiveness.
Debra Z | Overall ExperienceI’ve used this facility 4 times within the past year (move in -move out/move in-move out) and they have been completely accommodating in every way. Please see Michelle or Justin for great customer service, professionalism, and rental assistance. I give them 5 stars on any day! ⭐️⭐️⭐️⭐️⭐️
Sherika T | Overall ExperienceThe staff are professional and courteous at both the office and the drop off. Great experience!
clay g | First ImpressionsMs. Hensley and Scott were amazing to work with and had excellent customer service but the rats and amount of furniture and belongs that I had to get rid of due to rat poop and urine was unreal. Found 8 dead rats in one unit, some just dead and some carcasses. Very disgusting.
amy H | Overall ExperienceMy unit and all of my belongings were infested with the remains of a rat carcass and the decay damaged and ruined thousands of dollars of merchandise that neither U-Haul nor their insurance provider Republic West would cover or take responsibility for. U-Haul even continued charging me for months, threatened collection agency action, and refused to credit the account until much later. U-Haul has repeatedly refused to assist in the recovery process-only referring me to an insurance provider that has already denied my claim in an endless loop of non-accountability. This process has caused damaged to my things physically, to me mentally, and emotionally as some of those things were of sentimental value. I am more than disappointed in U-Haul’s refusal to make me whole.
MARCUS A | Overall ExperienceAwesome
Lynn M | Online Move InMice got into my units.
John H | Overall ExperienceJustin & his staff are friendly & professional the storage facility is very clean.
Ebony K | Overall ExperienceMichele saves the day again! She's always on point and ready to find solutions. I really appreciate the deal yesterday. It's a good feeling to know someone wants to help and not just take your money. Thank you guys for another great experience!
Tracey B | First ImpressionsThe U-Haul facility in Lake Mary, Florida gave me and my family excellent service. They were always available for us.
Rene O | Overall ExperienceJustin & the other young nan were great!
MARSHA W | First ImpressionsYou staff were exttremely caring and helppful in resolving a simple misunderstanding. Kudos!
Wayne O | Overall ExperienceI was there for 4 years and I’m a contractor so I was constantly in and out . I never found one roach or mouse or rat in any of my stuff . They do an excellent job here . Storage #1295
Mark F | Overall ExperienceExcellent!!! Super friendly and helpful!!!! The lady was very helpful and professional!! 100% !! Thanks a lot!!
Marcela V | First ImpressionsMichelle was very nice person,very perfessional. And great customer service
TARA T | First ImpressionsThe service is excellent!
KEVIN K | Overall ExperienceMichelle was accommodating very polite and respectful and was extremely efficient. We really liked her and we are very happy with her job performance.
ALISA L | First ImpressionsHorrible lost all my belongings due to rats
Angel C | Overall ExperienceStaff very friendly and willing to help anyway possible I would definitely recommend your facility to other people which I already do. This has been the best experience with the storage unit that I’ve ever had. Thank you U-Haul.
Dawn O | First ImpressionsIf it wasn't for the landlord raising my rent twice. I would still be there.
George M | Overall ExperienceMoving was easy and made convenient!
Robert T | First ImpressionsThe outside keypads used to get into the facility are a little tricky. I’m thankful an employee happened to be outside and was able to walk me through how to actually login to both keypads. Then once I arrived there was a lock on my unit and I could not get in. The gentleman at the front desk was very courteous and helped me a different unit right away. Once at the new unit there was no lock inside of the unit. I called the front desk and another gentleman brought me the lock and key right away. Even though the process of getting in had its hiccups, the staff was extremely courteous and helpful. I truly appreciate all of their help.
Yesenia C | Online Move InEverything went quite well. The staff was always friendly and accessible.
Dawn B | Overall ExperienceMichelle and other staff member were super helpfun in our transition form MO To Fl i could not be more pleased thank you uhaul
JAKE H | Overall ExperienceRats
SHAWNNA R | Overall ExperienceOnly thing I could see that was a problem was. The rats direct what's in my storage container? But everything else was excellent would use U-haul again.
Jacqueline M | Overall ExperienceShop staff very friendly and helpful!
colleen o | Overall ExperienceI have used this uhaul location multiple times always a great experience and great help they always get me a good deal unlike other locations
Jon B | First ImpressionsExcellent facility and the staff were always helpful and friendly.
Marie P | Overall ExperienceExcellent staff… Michelle is an excellent manager… Over and above
JOSEPH L | Overall ExperienceGot a call from my daughter last minute saying she had to move from her apartment immediately. I turned and called U-Haul and the staff was more than happy to help get me a truck and get her a unit. They had a truck and unit ready for her to use within 20 minutes of me calling and showing up and fill out all the paperwork.
john m | First ImpressionsRats tore through more than half of my things
Sydnee S | Overall ExperienceI am a very satisfied, customer.
Patricia G | First ImpressionsNeed more Cleaning
farah s | Overall ExperienceIt’s saying that my move out date is the 6th of November and that is incorrect. I let them know that I would be out on the 3rd which is when my rent was paid till. Now I’m getting a bill for last month (which I paid and was refunded for rodent damage) and this month.
elizabeth m | Overall ExperienceI would never put my items at this location agai. The most nasty place ever
PATRICIA E | Overall ExperienceI love this lake Mary location.
ANDREAS H | Overall ExperienceAfter 3 years of renting, I lost everything to water damage. I fell behind on my payments this year and was told my insurance was lapsed and couldn't even get paid for any of my loss. I'm out over $30,000 with nothing to show for it so no I will never rent here again or refer anyone.
Dhea C | Overall ExperienceI was in a rush to try to get there before 7 pm. Hours should be a bit more extensive. However, staff was extremely helpful and friendly.
Milagros T | First ImpressionsThe staff, GM John, and Desk Attendants Michelle and Dillon are very customer oriented and made this check in MUCH easier than our last experience with Jacki.
Linda P | First ImpressionsMy furniture was damaged with mildew
Demetric R | Overall ExperienceGreat location and excellent staff.
Marie P | First ImpressionsEveryone was great and I had an amazing experience!
Lacresa M | First ImpressionsMichelle was most helpful and accommodating. But All employees were friendly and nice!
MARILYN L | First ImpressionsMy first impression of this facility was BAD. The office staff ~ Jackie ~ was unprofessional, rude, argumentative, lacked knowledge of customer service, didn't have some basics of renting units, and NEEDS TO BE FIRED. What changed my mind about leaving a VERY bad review was the FANTASTIC General Manager John Rivera. John was attentive to my concerns and displeasure with my experience. He listened without dismissing me as another irate woman. He is helping me set up storage for my future need and has set up my auto pay account. He gave me his business card with his direct contact phone to address future issues. He totally changed my mind and made it possible to overlook the bad and see that this facility is a very good place to store my entire household of furniture.
Linda P | First ImpressionsI had to change units the day i needed to move into it, they were able to find me a suitable unit quickly and efficiently the same day. Thanks!
Mitchell C | Overall ExperienceThank you Lake Mary U-hail
Mark L | Overall ExperienceThx
Elsie B | First ImpressionsEmployees were very courteous and professional. Facility clean and well maintained.
Amy H | Overall ExperienceNo lighting in the units. Unit we moved out of 1st had a rat. 2nd/last unit a hall over had mice. The building is not climate controlled. It's hotter insider than it is outside. The key card required and only having one card to share was a major inconvenience. Staff was friendly & helpful.
David S | Overall ExperienceI wanted to rent a unit 10 wide and 5 deep but all they have are 5 wide and 10 deep which makes them useless if you need to access equipment of some sort once or twice a week. The manager understood and gave me my cash payment back in cash right there on the spot.
Ron H | First ImpressionsThe Staff in Sandford Fl. Were very helpful & Professional. That is a rare trait among Customer Service Reps these days
Dawn B | Online Move InI rented a CLIMATE CONTROLLED 10 x 20 space and after having paid for movers, a 26’ truck and moving the majority of my belongings in, I found out when the temperature was 93° that the AC unit is NOT working and had not been working for quite some time (given to me on good authority of the employees on duty). I have yet to have received a return phone call from Mr. Tom Burns. I have requested that this matter be resolved as this was not disclosed to me prior to my moving in. I expect financial compensation and assistance in relocating my personal belongings should this matter not be resolved I will continue to contact U-Haul until SOMEONE w the authority to resolve this hears the misrepresentation of U-Haul , and a violation of their own policy that they say/post climate control is between 65 and 85° at all times. I made every effort to resolve this matter, however the employees on duty have no authority to provide an honorable resolution and I was unable to reach Mr. Tom Burns via a phone or text message. I expect U-Haul to right their wrong w integrity as a well known statewide company
CYNTHIA B | First ImpressionsBilling was a problem. The staff rarely returned any calls, the manager was shady as all heck. They refused to prorate my bill even though I didn't use the facility for a full month by over a week. They rarely billed me the correct amount. There were many issues from the beginning in 2020. One major one being them giving away my reservation and then my units needed to copensate were split far apart bc they messed up so I had to condense my eventually units onto one, then i still wasnt billed the lesser amount for one unit though they said they fixed it, they never did. I will NEVER EVER EVER use uhaul again and I will tell others the same thing. If your company really cares and these annoying surveys actually mean anything, I will be given some sort of compensation for all the excess time I've wasted over the years trying getting this fixed. My time is valuable too. Having to use up the little energy I had dealing with John Rivera ( I think that's the owners name) or trying to get a hold of him with no call backs unless I contacted HIS superiors was exhausting and unnecessary. In all fairness after that call to his supervisor, John the Mgr DID get a locksmith at his expense to fix a faulty lock they sold me. After much insistence from me. But the other issues ALWAYS persisted. I give this place a C- in rating just bc of how it's haphazardly and unprofessionally run and the poor billing standards.
MARY S | Overall ExperienceThis location did great by us! We got our first month free and move out was free. They made things simple and I loved using them for the years that we did! Thank you to Sanford U-Haul for keeping my stuff safe when I had no where else to put it!
destiny s | Overall ExperienceThanks
Jo A | Overall ExperienceEverything was great except when you first walk in the main storage building in the middle, the main room with the elevator was completely filled with dirty furniture and boxes. Other than that everyone was very nice and helpful!
AUSTIN N | First ImpressionsVery clean facility. Recommend for others
Ronald J | Overall ExperienceIf rats would’ve not tore up things that can not be replaced it would’ve been better
DONITA H | Overall ExperienceWould not use this facility again, nor will I refer anyone else. Staff is not friendly, Don’t think they even know how to SMILE. “Cold as ICE”.
MARY P | Overall ExperienceHad easy and helpful interactions with the staff every time we needed something.
Scott M | Overall ExperienceWell maintained, helpful, pungent.
MARSHALL W | First ImpressionsQuick and easy
Mark L | First ImpressionsEveryone was very helpful and professional! Was very happy with service!
Cheryl P | Overall ExperienceMy budget could not continue to support a monthly rental due to reduced earnings
JEWETT S | Overall ExperienceNothing in the online literature mentions that the front sliding doors to then building close at 7pm with the front of the U-Haul rental area. I had big bulky items that needed to be wheeled on a cart using a ramp and I had to enter from the back of the building, then walk all the way through to the elevator in the front of the building, struggling with my items through the narrow doorways, to then have to walk back through the entire building to get to my unit. It was physically exhausting, frustrating and difficult. If the building is accessible it needs to be fully accessible. Further, I called the phone number on all the signage for assistance and nobody answered nor did they return my phone call. The emergency call boxes didn’t work either, no one answered. Finally i found the number for the alarm company and was able to finally reach a person. I almost cancelled my unit then but it was too late to return my stuff to where it came from. Very unprofessional and concerning that non of the emergency communications function. It does not fill me with confidence for the safety of the facility.
Joseph D | Online Move InVery good, also clean, friendly staff ,and the rates , oh my gosh!!! Reasonable, unlike most places, I would recommend this storage.
Karen S | Overall ExperienceStaff was very nice and helpful
Keeley S | Overall ExperienceJohn, the manager, gave us his undivided attention as he “walked” us through the process of becoming customers. I see no reason to use any other storage company. He was knowledgeable, articulate and had a great attitude…nothing else matters.
Perry N | First Impressionscorridor lights not working staff was helpful and friendly
Steve B | Overall ExperienceRep was very helpful and friendly
TONY D | First ImpressionsThere was a little mix up because the new phone number that was given to us still had the previous owners name because AT&T did not clear it correctly. Diana Jones does not own unit 1414 but Elsie J Morgan does and we are happy. Correct phone number (202)341-3219 Thank you!!!
Elsie M | First ImpressionsJohn was very helpful.
Jim G | Online Move InOverall was excellent.
Ahsan R | Overall ExperienceStaff was very professional and helpful.
Edgar S | First ImpressionsI reach out to the manager on duty a few times. And never received a call back. I was charged for a gas in a truck. When their was gas in the truck. Plus storage units where not together and one was on the top floor and one on another floor. I asked for them to be together and outside drive up. That is not what I got and was told that is all they had after I registered online for the units. No one ever at the build know what is going on.
MISHA C | Overall ExperienceI would not recommend anyone to your storage facility. Our storage unit 5048 was rat infested, my wife had complaint previously, and nothing was done.
David M | Overall ExperienceAlways kept my stuff from being damaged or robbed
Tia B | Overall ExperienceAlways treated very respectfully there
Jacqueline M | First ImpressionsThis location made the mistake of me owning a specific unit .. they call and threaten me with legal action for a unit that I never owned . Never recommend them and if they go after me for amount owed I will counter sue them
Scott H | Overall ExperienceStaff are extremely helpful and friendly. Never any problems and the facility was always clean. It was a wonderful experience.
Michelle M | Overall ExperienceNo matter if I have 24 hours access the sliding doors closed at 8:00 pm doors on front and back they left open one big door on front My storage unit were in the back so I need the back doors open I lost a day of moving because I need to move overnight cause my job hours and the back doors were closed
Aida R | Overall ExperienceStaff is friendly, knowledgeable and willing to help
Matthew C | First ImpressionsRat poop over all my stuff
Ron B | Overall ExperienceBeen a customer for >10 years and finally close my storage unit. Great group of people, I appreciate their help all these years!
JASON R | Overall ExperienceThey forced a cancellation on me when I was planning on moving items into the facility. I paid monthly so there was no reason to cancel. POOR customer service.
Jenniferifer M | Overall ExperienceThe Manager and staff was very knowledgeable and pleasant. I would highly recommend.
Sherrol W | Overall ExperienceFriendly and uncomplicated. 5 stars for sure
Richard M | Overall ExperienceThank you john
SARAH F | Overall ExperienceThe staff is excellent!
Deborah S | First ImpressionsGreat customer service very nice employees
frederick d | Online Move InNice had got into the the storage bin but other than that everything was good
CARL C | Overall ExperienceJohn and his staff were very nice and helpful with our needs. Highly recommend them!
PAMELA A | Overall ExperienceThere was suppose to be a free lock inside and there was not one we had to borrow one from a friend till we can get one of our own
Alisa L | Online Move InMy only concern is that the AC was very always too high. At times it worked in the front but not in the back. I was told for months that the AC was being fixed but what I recall is that every time I left the facility I was sweating profusely (NOT due to personal health reasons).
Cindy T | Overall ExperienceI had a storage unit at the Lake Mary UHaul for a number of years. The facility is always well maintained and the staff is terrific. If you need storage in this area I highly recommend it.
stephen l | Overall ExperienceThe climate controlled room was hotter than normal. Staff told us someone had an outside door propped open. I felt more effort should have been taken to restore normal temperature. Other than that, everything has been excellent.
jason j | Overall ExperienceOur items were in excellent condition even after prolong time. Definitely i recommend this storage facility.
Elvis U | Overall ExperienceThank you for your help!
Stephen l | First ImpressionsI chose climate control but found the floor a little uncomfortable would have liked to been able to back truck the truck a little closer to the building The need a rear entrance to this building with an elevator
JAMES G | First ImpressionsRead more storage rentals in central Florida!
Debbie Z | First ImpressionsI never had to use U-Haul till I came from Houston to Florida and I came across this facility. I thought I might use it for a couple of months, it turned out to be 7 months. I first noticed now clean the facility was and choose several climate controlled rooms, I’m glad I did. I could always enter knowing that it was fairly secure and well lit. I was very pleased with the facility, and it’s pleasant personnel.
Rudy G | Overall ExperienceThankyou
Andrew M | Overall ExperienceEveryone has been friendly and helpful.
PAMELA A | First ImpressionsMy only problem was the fact that I had a dead rat in my unit. When told the front desk they gave me a paper to call a number and make a claim. I made that claim and nobody has gotten back with me, that’s why I stop paying the storage.!
Tina W | Overall ExperienceBroken elevator for two days straight while I had taken off work to move in, AC was supposed to be between 65-85 degrees but it was 90 degrees multiple times (I have pictures taken) and I paid for an air conditioned unit, multiple times there was not a push cart (only three for the whole facility, told manager and he said he would order, but two weeks later still not any new ones). This was extremely poorly run. Paid way too much for the worst service.
Andrea G | Overall ExperienceThe employee Michelle was awesome . She made it very easy and I would recommend your business because of her.
Jeannine L | First ImpressionsThe manager yelled at me, didn’t want to remove the straps off of my tow and he tried to cause damage to my car My storage room had a dead mouse . The roof was falling in. The manager didn’t show me where it was and he had an issue giving me a lock Very unprofessional i filed a complaint I hated my experience because now I’m worried about my things I left
Ptah E | Online Move InStorage was great!
Tatiana D | Online Move InI don’t remember the names of the people who were working when I checked in, but they were a god send after the trouble I experienced with my move. They went above and beyond and prevented this girl from having a massive meltdown. I will recommend this location to everyone.
Rachel L | First ImpressionsI can't give a 5 star because the confusion I had to deal. When I would call for a service they would say go to this location. Then someone there would say we don't do that here try this branch. Then I drive there and they would say oh no we don't have that here try this other place. That happened at least 4 time thru out my reservation. But over all I had the trailer I needed and the personal at the branches were very friendly.
Barbara B | First ImpressionsMoved out of unit and submitted information including pictures on the website as instructed by staff at local storage site. Local storage site did not acknowledge this information. I tried calling the site multiple times per day and it always rang over to national calling center. Spoke to several different people at call center. Then I started getting late payment notices and I continued to try to call the local site to resolve this issue and every time I called site, it went to national calling center which said they would take care of it but didn't. Finally when I had time, I went back to site and was the only customer. There were two people working at the counter. The phone was ringing continuously and they ignored it. Told the worker about the issue and they closed account and said I should talk to the manager about this. Tried to talk to Walt and he was condescending and did not seem to care about the issue, the fact that his staff don't answer the phones, etc. I have used U-haul other times and never had an issue. Hopefully, this is just localized to this one site. I rented the storage unit for several years. Over the time I rented, the place deteriorated. The gates for access to the building stopped working and gates and fencing were removed. The doors to the storage building often did not shut correctly allowing access to anyone who desired. There were only four carts for unloading (had been at least twice that many when I first started renting there) and when I asked staff a while back about this, they said that customers keep breaking or taking them and they weren't planning on replacing them. Hopefully this is just an issue with this center. I would still use U-haul based on other experiences but would never go back to this site or recommend anyone to this local site as the place has deteriorated significantly and manager does not care.
STEPHEN C | Overall ExperienceHad no problems, very pleased with my storage and all the personal that attended all my storage needs Thank You , God Bless
aleta c | Overall ExperienceThe staff when Mr. Lazano was present was always friendly and professional, but when he was not there well... You knw the old saying "When the cat is away the mice like to play" Other than that the facility is clean and well maintained. A bit pricey but overall good experience.
Karen R | Overall ExperienceThe storage unit had rats. It ate through some of my stuff and the staff wasn’t friendly.
Ricardo O | Overall ExperienceMr Lozano was very helpful in getting us 2 larger units at the last minute after we had made reservations on line and found out the units were not available at the previous location.
David M | First ImpressionsI am not leaving the storage unit, just switching to a smaller unit.
WARREN J | Overall ExperienceCricket's more access hours 5 a.m. to 10 p.m. is earlier in later than anyone else in the area. Office hours are more than everyone else in the area also. And they are competitively priced. I did the math and it makes sense to rent with U-Haul
JOSEPH B | First ImpressionsThere was a hiccup with an elevator that the manager responded to even after hours. Took care of the issue expediently and courteously. Certainly will use uhaul in the future.
Greg M | Online Move InYour staff were not only helpful, they were friendly as well a very good experience.
Raymond M | First ImpressionsI’m having a really hard time in life right now, & the staff never held it against me. I’m forever grateful for the understanding I was given.
Jennifer G | Overall ExperienceThere are rats and roaches tore up a bunch of my stuff
Bonnie S | Overall ExperienceVery clean and well maintained
Philicia U | First ImpressionsThe checkout process was not good. Moved out Oct 12th matter resolved Nov 26th after several calls.
Tarsha R | Overall ExperienceFriendly and quick service?
Jason L | First ImpressionsVery professional and friendly and helpful.
Christine S | First ImpressionsI moved out October 7th, not the 12th. Thank you.
Kirsten T | Overall ExperienceVery well run!
edward m | Overall ExperienceSensor lights go off pretty quickly!
Pat F | Overall ExperienceWent to another storage facility needed a bigger storage.
ESTHER E | First ImpressionsNo ac in the storage So what is the point of climate control
Elizabeth R | First ImpressionsThe general Manager was very rude, Argumentative needs to go back to school in learning how to take care of customers and the staff needs to be trained properly I will not be coming back to this location and will spread the word not to go here ..
Patrick S | Overall ExperienceThe person that helped me was very professional and helpful. I feel safe knowing that my items are stored at your facility.
Suzanne C | First Impressionsmuy buena ubicación y facilidades
Carlos C | Overall Experienceel personal muy atento y amables , me ayudaron en todo y los recomiendo 100 % .
Carlos C | First ImpressionsI had a 15 footer/one bedroom to unpack which would have never fit in the 5x10. I had to go back to get a bigger unit. I went to 5 different uhaul places in 3 days. That could have been done better. Some parts were 5 stars so were 1 star.
Tarsha R | First ImpressionsNo because the sliding door wasn’t opening and I swipe my card but it still didn’t open. So I had to put my boxes and furnitures through the other door but it was difficult because it wasn’t a flat floor. I really had a hard time putting my stuff inside the storage. I asked 10x10x10 and they gave me 2 of 5x5 and it was in a 2nd floor. I really wanted 1 floor and 10x10x10. No one told me that they was going to do that to me if not I would of have canceled it. I’m not happy with this service. Also when I was talking to a customer representative about changing the date and she had me on hold for good 15 minutes while I was driving from New Jersey to Florida. That really was a bad service.
Maritza R | First ImpressionsStaff very nice and helpful!! No problems with this facility But the billing department was a different matter!
CRISTY M | Overall ExperienceWalter was excellent he was a great help for me. I would recommend this crew to anybody.
William B | First ImpressionsThe team members themselves did a phenomenal job! The only slight issue we had was that we saw a couple dead roaches but at least they weren't alive.
karen r | Overall ExperienceA special thanks to. Mgr of uhaul. In longwood, mrs reich/ I hope I spelled her name cotrectly. She was very informative and extremely helpful. I neefed a cargo truck. She did not have at the time, so she directef me to Sanford. She booked it for me also. Thank you so much!
Pat F | First ImpressionsGreat job
Edvin S | First ImpressionsChris, the manager was an absolute pleasure to work with him. Knowledgeable and friendly.
Mike A | First ImpressionsGreat truck, facility, and staff. Absolutely top notch!
Bradley P | First ImpressionsGreat job and service. Thank you for everything. Keep the good job.
Ingrid F | Overall ExperienceI love this place for storage. Best experience of all my storage companies used.
Greg F | Overall ExperienceEveryone was great!
Ryan F | First ImpressionsI was supposed to have a first floor unit at a completely different location in which one of their employees ended up giving away my unit even after I confined it. They then sent me to another facility who gave me a second floor unit for a higher price. The issue was then escalated and resolved resulting in me having to reach out to the manager every month to get my price adjusted. Very inconvenient and a total hassle for a mistake that should have never been made.
Mercedes P | Overall ExperienceGreat place and great people. I would recommend doing business with this location.
Troy W | Overall ExperienceThe staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!
kristiana a | Overall ExperienceI had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you all
Trenece L | First ImpressionsMy storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.
MARY S | First ImpressionsMe and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.
Shawn C | Overall ExperienceEverybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️
Dilsy A | Overall ExperienceI rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.
Joshua F | Overall ExperienceAlex was super helpful thank you
Greg R | First ImpressionsAll we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.
virginia y | Overall ExperienceGood friendly service access 24hrs a day .
mcloyd c | Overall ExperienceWhile the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.
Phillip S | Overall ExperienceWell run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!
robert s | Overall ExperienceThe staff at Lake Mary are truly the best! Walter is the GOAT!
WENDY R | Overall ExperienceWhen I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.
Arkina S | Overall ExperienceI was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.
Amber S | Overall ExperienceGreat experience. Helpful, courteous staff. Convenient location.
George G | Overall ExperienceThey have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!
Theda C | Overall ExperienceI’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍
ELINA N | Overall ExperienceThe lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.
lyod t | Overall ExperienceThe unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.
DOUGLAS P | Overall ExperienceVery good excellent
dilsy a | Overall ExperienceWalter was of great help and very informative when I first arrived at your facility.
Jacquelin L | First ImpressionsCharles and Chris were awesome great customer service
Nelson V | First ImpressionsVery satisfied...
Albert S | Overall ExperienceAnyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!
Michael G | First ImpressionsConstant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that’s already in a bad area.
shawn h | Overall ExperienceGreat staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.
Phillip S | First ImpressionsThis was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !
Richard S | First ImpressionsGood hours and staff, convenient
Lynley W | Overall ExperienceCharles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Thank you.
Bonnie P | First ImpressionsMy information wasn't correct, but they got it together
Andrea W | First ImpressionsPick up truck broke down..Battery . lost time
Jimmy B | First ImpressionsI dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.
JEISON M | Overall ExperienceThis is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!
Stephanie H | Overall ExperienceI found everyone to be friendly and try to accommodate my needs.
Tracey B | First ImpressionsIf you have more people like you have now you have a great company . Florida is where I rented . Keep it up!
Louis L | Overall ExperienceWe needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.
Janice W | First ImpressionsVery helpful and a pleasant experience
Miranda S | First ImpressionsMy experience was awesome! Everyone was very friendly and the place was very clean. I’ll definitely be back.
MIA L | Overall ExperienceWorkers are rude and lazy
Gustavo S | Overall Experiencegetting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails
bonnie h | Overall ExperienceThank you
Steve C | Overall ExperienceGreat people that work there thank you
john H | First ImpressionsThe store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.
eric m | Overall ExperienceJust ok
Michael W | Overall ExperienceExcept you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him
daniel v | Overall ExperienceThe truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther
Steve C | First ImpressionsGreat service
Abraham H | Overall ExperienceRodent droppings present in my unit---orherwise good experience.
ROBERT J | Overall ExperienceThe last couple of days I went this past week the main gate was always open. I didn’t feel that safe, and my unit was at the end of the hallway; anyone could have went inside.
Andrea R | Overall ExperienceGreat service and always helpful.
michelle r | Overall ExperienceThere's no other storage solution as far as I'm concerned
angel m | Overall ExperienceExcellent attention and service from the moment I walked in.
RANDOLPH R | First ImpressionsWalter in the front office was extremely helpful and very pleasant
chris c | Overall ExperienceThank You for being so simple to use.. and providing fair rates.
Victoria C | Overall ExperienceThe only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.
WANDA I | Overall ExperienceThe facility was clean and secure. The staff was friendly and took great care of me!
Jennifer O | Overall ExperienceJust great !
Louis L | First ImpressionsEverything went smooth, from reservation to return. 15’ van ran great .
paul y | First ImpressionsThe staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.
MARIA M | Overall ExperienceNo comment for now , all I could say is there's no complaint.
diana r | First ImpressionsWell done as always!!! The only way to be better is free!!!
robert s | First ImpressionsGood people
Mark F | Overall Experiencegreat experience!
nissha l | First ImpressionsThey did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.
CHRIS W | Overall ExperienceThe staff was very nice and polite
JENNIFER K | Overall ExperienceFast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.
Robert J | First ImpressionsManager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..
MICHELLE C | First ImpressionsAll was good
JANINE G | Overall ExperienceWalter is a pro, am example of what you want when getting rental equipment.
Louis B | Overall ExperienceI am very pleased!
edward m | Overall ExperienceOwner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.
Daniel R | First ImpressionsWe were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.
Steven G | Overall Experiencegood job. Thanks
BRUCE T | Overall ExperienceThey were very polite to me I was very satisfied
daniel v | First ImpressionsCost increases are discouraging. This is the main reason I got rid of my unit.
William K | Overall ExperienceGreat experience - kind, courteous and helpful staff!
Julie S | Overall ExperienceGreat efficient people. Thanks
Mark F | First ImpressionsThe unit was very clean and the customer service was excellent
Sandra W | Overall ExperienceGreat experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.
jan n | Overall ExperienceExcellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.
Jennifer J | Overall ExperienceThe employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude
PAUL T | Overall ExperienceNice service .ok
felix a | Overall ExperienceWe can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can
yvette i | Overall ExperienceVery helpfull staff
annette z | Overall ExperienceN/A
Aletha N | Overall ExperienceGreat experience
Robert T | Overall ExperiencePeople were very friendly and very helpful. I would recommend to anyone.
Michael L | Overall ExperienceHaving to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.
gregory a | Overall ExperienceBest U-Haul branch I have ever used. Great staff.
MICHAEL S | Overall ExperienceEverything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.
Tom L | Overall ExperienceStorages were clean and safe in the staff was very helpful and friendly
destiny c | Overall ExperienceThe staff was amazing. would recommend to anyone to use!
mandie l | ReservationGood experience for the family for over a year.
Susan P | Overall ExperienceThey helped me in a pinch so could have my garage back. Great service by the staff!!!!!
timothy b | Overall ExperienceMoving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!
Stephanie H | ReservationI would use this place again very clean.
Jason M | Overall ExperienceGreat service! Thanks!
Seminole C | Overall ExperienceMARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY
stephen j | ReservationI needed to extend how long I needed the truck and I just had to call and they took care of it for me.
Martin D | Overall ExperienceAll of my things was mildew in messed up
Estella W | Overall ExperienceEveryone was on point no complaints..
Othelia H | Reservation.
Paul S | Overall ExperienceNothing special
CHRISTOPHER M | ReservationWe tented 2 storage units. Both were 10x10, clean inside and easy access.
Reynaldo D | Overall ExperienceEveryone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day
DONNA R | Overall Experienceexceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.
mary g | Overall ExperienceExcellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!
Kelley P | Overall Experience