Customer Reviews for U-Haul Moving & Storage at Lambert Rd

Rating:

2.0

Check in your equipment when I return it.

Rating:

5.0

Cameron to start the rental and David to end the rental were fantastic. No need to chit chat just straight to the point get me and get me out. Thats all I need. Ive dealt with them the last time I rented so its always nice to see familiar faces! Great job to all the staff that keep that store running great!

Rating:

5.0

You guys are awesome quick and efficient my go-to

Rating:

5.0

Employees at this location were extremely curteous and thorough. I would definitely recommend to others.

Rating:

5.0

the staff were friendly and helpful. thanks.

Rating:

5.0

Easy check in and return.

Rating:

5.0

Great staff

Rating:

5.0

The guy was fast answer all my questions and he was very cuorjoul he was fast and efficient.

Rating:

2.0

I made a reservation for a 10ft truck and a car dolly about a month ahead of April 20th, April 19th I received a call to confirm my reservation to rent the truck & dolly , I even paid on that same day. When my son showed up to pick up the truck and dolly on April 20th at the Leffingwell Whittier location, he was told that he needed to go pick up a dolly somewhere else even when there were two other car dollies at that location. In other words, instead of getting the rentals from at 9:00 we got them more than one and a half later. I reserved it for 9:00am, because I moved from LA County to Vacaville which is close to Sacramento. It took us more than 8 hours of driving to reach to our destination. Also, both windows do not close all the way so we had to yell in the truck when communicating.

Rating:

5.0

Smooth process

Rating:

5.0

Everyone was very friendly and knowledgeable.

Rating:

2.0

I reserved two items online. For some reason the reservations got split between two pickup locations. I spent 3 hours running around trying to get the items I needed. Ultimately I ended up going over in time and was charged twice as much as what I needed the items for. Horrible experience!

Rating:

5.0

Great auto trailer, easy to use. Staff very knowledgeable, helpful and efficient.

Rating:

4.0

Solo poner un tratamiento para la termita

Rating:

1.0

YOUR CUSTOMER SERVICE VIA THE PHONE IS HORRIBLE!!! NO ONE ANSWERS THE PHONE TO ANSWER A SIMPLE QUESTION

Rating:

5.0

Thank you very much for the service and attention is excellent

Rating:

3.0

While I like the location I wish pick up was a little bit faster

Rating:

5.0

N.A

Rating:

4.0

They only they wanted a credit card, I wish I could have used my debit card. Sometimes I could not get through on the phone. But these are not huge disappointments, nor like inconveniences. But the rest was great and I would use them again. The price was really great.

Rating:

5.0

No recommendations. Staff treated me great. Equipment was clean and performed as expected.

Rating:

5.0

No suggestions for improvement. I was happy. I was working with the gentleman name, Cameron Chamber, and he was manager of the The Harbor California. He was very knowledgeable and knew what was going on and accommodated me with everything that I needed. I would have to recommend for advancement. He knows what he’s doing and his staff did too hang up

Rating:

5.0

Cameron and his crew are super awesome! Very helpful! Exceptional customer service! I highly recommend this location. Trucks were readily available and super clean trucks!

Rating:

5.0

It was a very fast transaction

Rating:

5.0

The staff was nice and helpful- excellent.

Rating:

3.0

I was very overwhelmed because I went to a location in Los Angeles make reservations and then when I got to the pick up place it happened the truck that was there it was there for service so I couldn’t rent it then they had only small trucks I end up taking a small truck I end up not using it so I returned it same day a few hours later with 20 miles only they gave me a very hard time because I dropped it in a different location and they didn’t want to change drop off location end up paying round trip even though it was only 20 miles no one was nice enough to change the location every body that I spoke to it was different story I live in Lancaster ca an 1:30 away and they wanted me to come back and pick it up and drive it to the location where I picked it up from . The worst experience ever

Rating:

5.0

Nothing, team did a great job overall very helpful and accommodating

Rating:

5.0

Manager needs to be a little more professional when greeting his Customers

Rating:

5.0

Our transaction was easy and fast. Truck and car hauler where in great condition

Rating:

5.0

Great experience, in and out in less than 3 mins! Very friendly helpful check in person.

Rating:

5.0

all staff members very helpfull and friendly !

Rating:

5.0

I am top in the top 10% of Google reviewers. I don't have any reason to tell you nothing but the truth. I rented a truck and planned only one day of use. Working away moving everything I own into storage

Rating:

5.0

Great

Rating:

5.0

Though the instructions were pretty clear in the app, if dropping off after hours just letting customer know to visit the website or app in advance when covering pick-up.

Rating:

4.0

When I returned my U-Haul the person doing check out did not ask me 1 question, or even look at the truck. i was concerned that perhaps they could say I didn't bring it back so I took a video to prove it.

Rating:

1.0

The computers were slow and I had to wait 50 minutes until one customer ahead of me was processed. Even though I made the online reservation except my driver license. While I was waiting two other customers left.

Rating:

5.0

I won’t recommend UHaul overall as the 3 people I spoke with on the phone were lazy and 100% worthless- accept the last last I spoke with who seemed to care. As for the other well they sick! The Gus at the lambert were kind and helpful!

Rating:

5.0

Super easy to use this location and employees are great.

Rating:

5.0

great service and timely matter

Rating:

5.0

Cody really took the time to show me the different storage units, very helpful & knowledgeable

Rating:

5.0

Chambers is great.. service excellent.. thanks

Rating:

5.0

Very easy good customer service

Rating:

5.0

Very friendly and professional service I recommend for the highest quality service

Rating:

5.0

Daniel was awesome. Really easy pick up and return.

Rating:

2.0

On Sunday, 12/29 I returned, dropped off the 15ft truck to the same location I rented it. The only clerk I saw was busy with a customer. I was then instructed by the clerk to leave the keys on the sun visor of the truck and he would check in the truck and I'd receive my receipt in appx 10min. A day later I check the app and the rental was showing "Active". Placed a call to store and no phone answer by anyone there. Marcie in customer service helped me by placing a call, getting someone to confirm the truck is there and a receipt would finally be sent to me.

Rating:

5.0

Everything was perfect thanks

Rating:

5.0

newer trucks

Rating:

5.0

I wish you carried the mattress moving straps in your rental stores.

Rating:

5.0

the man who helped us, raphael, was so good to us. thank him!

Rating:

5.0

Very good service

Rating:

1.0

Waited for over 10 minute in the office for someone to come in and assist me. The 2 staff members (1 of which was the GM) were rude and talking about former employees and what they were having for lunch directly in front of me while we waited for my contract to be print. Upon rental return again waited for over 15 minutes and no one came to the office. Called the office line and was transferred to the call center since no one was available to pick up the call. Marcie in the call center was fabulous. Customer service in the La Habra office needs vast improvement. I will not return to this location and will not be recommending it to friends for this reason.

Rating:

3.0

Better Check in the fuel

Rating:

5.0

Absolutely top shelf service. Every employee here is great.

Rating:

5.0

Friendly clerks in the store! Awesome knowledge and great customer service!!

Rating:

5.0

Thank you for the service!

Rating:

5.0

U-Haul should top off the fuel on their entire fleet and require customers to turn in vehicles with a full tank of gas. It's inefficient and time consuming for the next customer to have to start their rental fueling the truck they just rented.

Rating:

5.0

I've been to this location a couple of times for moving needs and every single person I've dealt with has been great. The service is top notch. When I've thrown them a curve ball where I was reserved for X, but I suddenly need Y - they have been able to easily pivot to accommodate my needs. The Lambert location will be my go to for all my moving needs from here on out. 5 Gold Stars and a handful of glitter.

Rating:

4.0

The manager didn't give me a furniture cart but charged me $12 for it… The truck is excellent, it reached its destination without any problems.

Rating:

5.0

Great quality of service 👏

Rating:

5.0

Absolutely fantastic attention to the customer and their needs and of course the customer service was excellent! I will definitely continue to use U-Haul more my moving and storage needs and most specifically the Lambert Avenue in Whittier, CA location. Keep up the fabulous job folks!!!

Rating:

5.0

Clerk was helpful and great customer service

Rating:

5.0

Manager was efficient and polite. He helped me when I inadvertently booked a storage unit online when I rented the truck. I’ve used U-Haul La Habra more than 5 times over the years and they are always dependable and reliable. Thanks!!!

Rating:

2.0

When I opened my box with kitchen items such as plates and serving bowls, I found mouse feces and urine. This was uncomfortable knowing my personal belongings were exposed to these toxic and potentially deadly substances.

Rating:

5.0

the office personal always freindly and helpfull .

Rating:

5.0

All my interactions with staff were professional, timely and efficient. Seamless process that I will definitely recommend to friends and come back whenever I have needs related to moving or storage.

Rating:

3.0

There was only one person taking orders and helping customers. It took a very long time to be waited on. The van was not clean. The windshield was filthy and it was hard to see when driving with the sun shining in your eyes! a safety hazard. The bed was full of broken glass. I had to sweep it out, so I would not get cut! Another safety issue. I expected a clean van.

Rating:

4.0

On a Friday afternoon you need more than 1 person working the entire place. Poor gal was inundated with about 10 customers all at once and no one around to help her. She handled it well but the situation was not ok.

Rating:

5.0

Very helpful and professional. Highly recommend

Rating:

5.0

David helped me get my unit with the assistance of Raphael and they're supervisor Cameron who's not there on the scene but readily available my phone call when we came into a situation which was resolved and taken care of all without me having to be there. They were wonderful, especially David. Still a little surprised that there was no elevator to reach the second floor

Rating:

5.0

Cameron was very professional and helpful..

Rating:

5.0

Thank u

Rating:

5.0

Michael and his team were MORE than helpful. Words cannot express how much I appreciate the kindness and courtesy I have received when checking into my storage. Thank you, U-Haul for employing such great men.

Rating:

5.0

The staff are always friendly and helpful!

Rating:

5.0

Couldn’t ask for more. I just got tired of paying for storage cost for items that didn’t have the value of what it cost to store them. I have it all away for free. Lol

Rating:

2.0

there is no elevator. uhaul would not take any of my cards (3.) I needed to pay cash, I have good credit.

Rating:

2.0

I was told on the phone I would get 30 days free. The staff at the facility said no. I would have gone somewhere else but time did not allow.

Rating:

4.0

Manager was not very customer friendly

Rating:

2.0

Over the course of a 18 months that I had a storage room at this location my overall experience was not bad. The reason I am selecting Below Average is the people that work in the office are a hit or miss. One of my family members also has a storage unit at this location, they upgraded their storage unit to a larger one and when they did that, the people working their front desk cancelled my unit because we share the same last name. I could not comprehend how a mistake like this was possible. Also, my specific storage unit had a lot of termites in the back corner, as I removed boxes on the last day I notified the folks working at the front desk. My hope is that whoever rents that unit next, doesn't have that same termite issue.

Rating:

4.0

Other than the higher prices for their storage spaces. I have found them very friendly and helpful and I would recommend them.

Rating:

5.0

Very helpful friendly staff

Rating:

5.0

Very nice ! But it got a little bit too expensive for me.

Rating:

5.0

Superb

Rating:

4.0

You really need to have an elevator for any storage location that has more than one story. It just doesn’t make any sense to not include that in the building plans. Otherwise I would have rated a five star.

Rating:

1.0

Staff was not friendly With there AirPods in there ear having me repeat myself multiple times

Rating:

5.0

Great Service Thank you

Rating:

4.0

No lighting in storage unit. If I wasn’t there when there was still adequate daylight, it was Very difficult. Not a good idea.

Rating:

5.0

Bryan (the manager) was extremely helpful and accommodating, patient too.

Rating:

5.0

Good customer service

Rating:

4.0

the storage unit is advertised as 10'x10', but when I measured the unit, it was closer to 9'6"x9'.

Rating:

5.0

Helpful & understanding staff Especially Amanda

Rating:

5.0

Staff is always good there.

Rating:

5.0

Your employees were very kind and helpful

Rating:

5.0

All your employees were easy to work with, polite. Younger adults.

Rating:

5.0

I’ve had this unit a long time and never had any issues. Always clean, with easy access. The staff has always been helpful with any questions. thank you.

Rating:

5.0

We received excellent customer service from the staff. Our treasured items were in perfect condition 1 year later. We felt they were safe and secure. We would highly recommend!

Rating:

1.0

If zero stars were an option, I would have selected that. Never had such terrible customer service in my life! Waste of time!

Rating:

5.0

Everything was great from beginning to end with my storage rental. The staff was always friendly and helpful. No complaints about anything at all. Will definitely use this facility again in the future.

Rating:

5.0

good customer servive

Rating:

5.0

The manager is very special and you can let her no mr Davis said so of the storage part

Rating:

5.0

The c staff was always friendly and helpful. Courtesy is their motto. I have used this store multiple times and it's been a pleasure always

Rating:

5.0

The staff n the young lady who helped was very helpful n professional

Rating:

5.0

Wonderful friendly staff was very helpful in everything! I will definitely recommend this Uhaul storage! Thank you

Rating:

5.0

La Habra staff is a great group always friendly and knowledgeable my go to place to rental needs

Rating:

5.0

Easiest storage unit I have ever got. The staff their was awesome! Amanda and Anthony were the best. I was so impressed. What a great staff you have their. I would recommend it to anyone. Thanks for everything.

Rating:

5.0

Seriously I've never seen or had better service.

Rating:

5.0

My stuff had been there for a year and never had to worry about a thing. Thank you

Rating:

5.0

Thanks!

Rating:

5.0

The lock wouldn't quote fit onto the holes, so the GM quickly came to the unit and fixed it. The staff were friendly and efficient.

Rating:

5.0

Door on my unit previously damaged but great space

Rating:

5.0

The only thing that could have made it better was the employees moving my stuff in

Rating:

4.0

The only thing is that office is not quite close enough to our location of lodging. Otherwise good.

Rating:

2.0

They never answer the phone so it makes it hard to do a payment over the phone. The call is always forwarded to the call center . I’ve actually walked in on the phone just to see them sitting there doing nothing . Let’s not talk about the rude customer service and the lies they tell you . I can go on and on but I’ll stop . I’ve also called to speak with a DM he never called back

Rating:

5.0

Simply The Best!

Rating:

1.0

I do not like the key cards I wanted an outside drive up unit I got an indoor ground-floor unit and I had to go in the office three times to get my key to get the gate key re-coated Other than that yes I would recommend U Haul and yes I will use you guys again thank you

Rating:

4.0

My storage unit got broken into. This is the only reason for the 4 star rating. The staff called me down to check my belongings. Nothing appeared to be taken. The rest of my experience was excellent.

Rating:

5.0

The staff was welcoming and professional.

Rating:

1.0

Not happy

Rating:

2.0

This isn't the best U-Haul I've used. To get to the second floor there is no elevator which is good when you got furniture. Also on the 1st floor you can consider those helpful carts ment to get you're stuff to the unit unless. To get to most of the bottom floor there is a step-down which makes the carts pointless.

Rating:

4.0

Having an elevator would have helped make things easier. Also, it would be more disability-compliant, too. Otherwise, I’m happy with the facility so far.

Rating:

5.0

Destiny was great and wonderful to work with!! Super sweet and takes her time and is a joy to deal with!! She’s the reason we do business with Uhaul. She is so genuine and just an amazing human being!!! Love her!

Rating:

5.0

Destiny is amazing. From the start of my rental to my move out date she was helpful and informative. If I even need any of your services , I will come back to this location just because of her

Rating:

5.0

The entire experience was a positive one. The staff was always helpful and friendly and I especially appreciated the hours and ease of access to my unit. Will definitely use them again.

Rating:

1.0

U-Haul employees are using my email for services not rendered to me. I am preparing litigation over this breach of sensitive information

Rating:

5.0

The process was easy and efficient! I was slightly confused regarding the check-in process, but the staff was super friendly and was able to help me! The facility appears to be very clean and secure, and I am confident that my belongings will be safe here. Thank you!

Rating:

2.0

I have experienced insufficient and often rude customer service.

Rating:

5.0

Very professional and convenient staff and hours were great!

Rating:

3.0

Makes no sense why the larger storage rooms are upstairs with no elevator.

Rating:

4.0

Destiny was professional and helpful

Rating:

5.0

I'm always treated like family at U-Haul . The company is all about being professional. The personnel at U-Haul are always willing to help.

Rating:

5.0

The place was always clean and my stuff was always safe. Great security system. The staff was friendly, helpful and very personal. I love you folks and thanks for doing an awesome job.

Rating:

1.0

Worst experience I had. It was so bad that I took my stuff out within 3 days

Rating:

3.0

Not so friendly staff that ruins the facility’s reputation.will not recommend to any friends or family.they seem not happy with what they do

Rating:

5.0

Your staff was always so friendly, easy going and willing to help out. Great experience!

Rating:

5.0

We have used two other storage facilities before, and without a doubt, uhaul is top notch in all areas.!

Rating:

5.0

Excellent and friendly service

Rating:

5.0

So thankful and grateful for all that you do. May God bless each and every one of you! 🙏

Rating:

1.0

Employees had no idea what they were doing. Canceled right after I checked in.

Rating:

5.0

The staff was amazing. They were always there to help you when you needed it. The place was clean and orderly. They really care about their customers . I definately recommend renting at this Uhaul . You will be a very happy customer.

Rating:

3.0

Staff really did not seem like they liked their job. I had to go back 6 times to get an access card since equipment was not working. When I took everything out Adam inspected but was still charged

Rating:

5.0

The service we recieved was excellent. No bad the card reader is not working.

Rating:

3.0

After a single declined transaction, the cashier assisting me Instantly soured in mood and became unfriendly as if I had nconvenienced her. (I paid my INITIAL bill with a different tender) Be kind

Rating:

5.0

Easy process and excellent customer service

Rating:

3.0

The staff could have been friendlier and more helpful. . They did not go out of their way to earn my business. Also I think - Spaces use to be prorated.- Now there not.

Rating:

4.0

I have rented before at this uhaul and was given one months rent free. Didn't happen this time.

Rating:

2.0

Jennifer Lopez and other staff member Was rude and lied a few times to us. And I wouldn't recommend anyone. Really bad experience.

Rating:

4.0

Great and convenient for what we needed.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

Will definitely use U-Haul again. Thanks

Rating:

2.0

Most storage facilities are adequate on the points listed above, but where are you lost me was taking a FULL month’s rent for ONLY 3 days, refusing to prorate the rent and give a refund. Poor cust svc

Rating:

2.0

Very poor customer service these people are ripping people off left and right. They claim I was in an accident that never happened just so they charge me an extra 700$. I do not recommend uhaul

Rating:

4.0

Staff was very friendly and helpful.

Rating:

5.0

Jennifer, Daniel and Klenise have been going the extra mile for me. I won't be moving out my belongings from my storage unit even though there are several Storage Companies that have lower rent.

Rating:

5.0

Staff was awesome, even when I was a bit grumpy.

Rating:

5.0

Always helpful staff and easy payment options helped make my two years a good experience. Their was one rate increase which bugged , but that inspired me to get my stuff out sooner . Thank you

Rating:

5.0

Being an outside unit the only thing I found was dust on my beiongings. Very well kept and clean. Thank you.

Rating:

1.0

I reserved a storage unit online only to find out that my reservation was nowhere to be found in their computer system. To make matters worse, the employees were clueless

Rating:

5.0

If I could rate this U-Haul location a million stars I would. This Storage is by far the best store place around the area if you ask me I think the manager deserves a raise for all the hard work!!

Rating:

3.0

It was busy and I had to wait for a manager to help me apparently no one knows how to do a storage deal u less you are a manager.

Rating:

5.0

Great all around.

Rating:

5.0

Good

Rating:

3.0

200 characters is not enough. Part time representative was poorly trained on the computer. I was lied to about my 24/7 access from Reservations. My space location is acceptable.

Rating:

5.0

All around great place to rent! Thank you!

Rating:

1.0

Storage lock was cracked into. Didn't get a clear story on what actually happened. No one contacted us when they found out and placed new lock on storage. Couldn't get contract emailed to us or online

Rating:

5.0

Very nice and clean and great rates...

Rating:

5.0

The facility was clean and very convenient.

Rating:

5.0

Very helpful and understanding staff.

Rating:

5.0

The staff at this location is always nice and professional. Phillip sets a great example of above and beyond customer service.

Rating:

4.0

Clanice was always very nice and there was a new person there when we moved out very nice. Anthony was great when we moved in and I know he moved to a different location. Thank you frm Mary Lou Alves

Rating:

5.0

Everyone's Great