Customer Reviews for U-Haul Moving & Storage at Main St

Rating:

2.0

The truck was fine. The man there when I returned was absolutely beyond rude. Although pickup was ok besides adding the safe care fee that I declined, the drop off was horrible. Never encountered that experience at a U-Haul before.

Rating:

5.0

Great location,clean and helpfull staff

Rating:

5.0

Loved the ladies running the place Saturday morning. They were super friendly and very efficient

Rating:

5.0

Maria was very knowledgeable and gave great assistance.

Rating:

5.0

The manager, I think her name was Maria, was very helpful. Very good experience. Thank you

Rating:

5.0

The customer service was great she was patient and they were written from her again God bless

Rating:

3.0

Had 10 am pickup but nobody arrived to open the store until almost 1015

Rating:

1.0

My rental was scheduled for 4/13/25 at 9:00am. The employee working at this location didn't arrive until about 9:10am, so the location didn't open on time. My reservation was a one way rental from Hartford, CT to Bloomsburg, PA for a two day rental. I was told that if I returned the trailer within one days time my rental would be "Prorated" and I would only be charged for one day not two days. I rushed to get the rental returned in one day just to be told at the return location that I would still have to pay for two days. I then called the initial pickup location and the person who seemed to be the manager told me that she will have her employee refund me out of their own pocket because they shouldn't have told me that, and told me that I would be taking money out of their pay for the promised prorated day. This is one of the least professional actions I've seen from a manager at any business I've been a customer of.

Rating:

5.0

Service was great.

Rating:

5.0

Previous blankets were in the truck

Rating:

5.0

Very quick and easy drop off!

Rating:

5.0

Nothing every thing well done

Rating:

2.0

I had a great experience picking up with Maria however I did notice there was a chip on the window 2 minutes after driving off the lot. I took a picture and showed it to the staff when I dropped off. Drop off with Aida was horrible she told me to just leave the key in the truck and I would be all set. When I received my final bill I noticed I was charged extra for gas and the gas meter was off. It stated that I had 1/8th tank when I have a picture to prove that there was 1/4 tank

Rating:

5.0

Keep doing the same job you're doing good

Rating:

5.0

Quick in and out!

Rating:

5.0

It was a good rental experience, and staff were great. Truck smelled like a 30 year old ash tray.

Rating:

5.0

Get in the vehicle seamless and easy absolutely no problems really respectful people. I enjoyed my experience with them.

Rating:

1.0

Me cobraron un dinero me lo devolvieron sin yo pedirlo me trato de comunicar con la manager no contestan las llamadas me tuve que contactar con servicio al cliente les explico por qué la manager María me estaba tratando de debitar nuevamente el dinero cuando hablé con servicio al cliente les explico nuevamente y la manager María se comunica conmigo con una actitud la cual no es la muy indicada para trabajar con el publico sólo le importa el dinero 💰 y no deja que las personas le expliquen la situación ya que su empleado José fue quien me atendió y no me canceló el storage y me querían seguir cobrando dinero tras de eso me querían cobrar $744.15 los cuales no era verdad mi cuenta estaba al día

Rating:

3.0

The check in was fast and right to point but return the staff name Jose reported I was all set with mile and gas. Then called me the following day asking about truck that I didn’t returned even thought he got the key. I told him I returned truck on time. He said he will call me back which he did and said I was all set. When I looked at my invoice he said I returned truck at 8 pm and changed me almost $40 more. I request to speak with manager . He asked me to call Monday.

Rating:

5.0

All was great

Rating:

4.0

No issues with drop off.

Rating:

5.0

Husband service was excellent

Rating:

1.0

Way too overpriced. I paid almost $200 for a 60 mile job, and I put gas on the way back. Way too expensive to rent a van for a couple hours. Won’t be coming back

Rating:

5.0

Always pleasant staff and ready when I arrive

Rating:

5.0

Great experience

Rating:

2.0

When I picked up the rental I was told the rental I received would be able to be dropped off at a separate location, in Boston, but when I tried to call customer service to find a dropoff location customer service told me it was a local rental and I had to drop it off back at the original location. While on the phone with this Hartford Uhaul the representative I spoke to was very combative and she did not try to understand my situation at all. She just told me there would be a late fee and that I would have to talk to a manager to resolve the issue. She kept telling me that it was a local rental and that their representatives are trained to understand that, despite the false information I was told when I picked up the rental. She seemed to try as best as possible to avoid any responsibility her local Uhaul location has in this situation. However when I dropped off the truck the man I spoke to was much more helpful and understanding and put the billing on hold until I get the chance to speak to a manager on Monday. I'm not sure why the woman I spoke to on the phone couldn't offer me that same level of understanding and communication. This was all on Friday, February 28th. Picked up the truck at 9:30am and dropped it off at the same location at around 5:45. I look forward to speaking to the manager on Monday so we can get this resolved.

Rating:

5.0

I have always been treated with respect.

Rating:

5.0

This location was great as they stepped right in to get me a truck as Walnut st in Hartford , ct did not open on time for my reservation in which I called the day before advising 8:30 am due to paid movers throughs U-Haul set for 9am and they said see you tomorrow and wasn’t there on time. Main st staff in Hartford ct was helpful and efficient

Rating:

5.0

The personnel at this location are fantastic!

Rating:

4.0

pick up of our enclosed trailer was quick and easy

Rating:

5.0

Get the truck’s maintenance better and replace damaged trucks

Rating:

3.0

I don’t like the set they have at night return the keys

Rating:

5.0

Thank You!

Rating:

5.0

They were fast, efficient and professional. I was in and out! Vehicle was great. Thank you for popcorn that you offered me.

Rating:

4.0

Staff was professional and helpful . However they’d put a lock on storage for late payment But even long after I’d paid they still had not removed their additional lock . When I brought this to their attention a gentleman was very apologetic and remove it immediately.

Rating:

4.0

Just keep it up.

Rating:

5.0

Associate was friendly and informative

Rating:

2.0

It was a convenient location for me. I was a little urked about the late charges which was eventually handled by changing my payment date. The space was rodent infested and uhaul wanted to charge me for using their trash bin.... unfair.

Rating:

5.0

Crew did great!!:)

Rating:

5.0

Exceptional service I couldn’t ask for better help!

Rating:

5.0

Devanche was very nice great customer service

Rating:

5.0

Muy buenos no tengo nada que agregar

Rating:

4.0

I had the greatest customer service with Maria and her staff, although taking a nothing away from the staff, because they work with me and all sorts of ways, although a lot of my belongings got wet and damaged and I had to throw them away with rats eating through my couches, mice and rat poop all over my furniture for TVs in the box and out of the box were soaking wet. Thank you for letting me comment.

Rating:

5.0

Don’t change a thing

Rating:

5.0

Very professional and impressive customer service at this location

Rating:

5.0

Todo estuvo perfecto

Rating:

5.0

N/A

Rating:

1.0

they steal people money

Rating:

3.0

Cool experience was closed right before my drop off and there was no staff as I waited plus website says they are open until 10pm

Rating:

5.0

Good service 👍

Rating:

5.0

No improvement needed

Rating:

4.0

Friendly and quick service

Rating:

4.0

Very good service and quick service

Rating:

2.0

Truck engine light on. Engine r

Rating:

5.0

Customer service at this location is always fantastic! Expert service with a smile!!!

Rating:

4.0

It was all good

Rating:

5.0

Customer saying was excellent the guy even help by putting the dolly and put it in my car thank u

Rating:

5.0

Never change

Rating:

5.0

Maria was Excellent! Very friendly and professional. My visit was Great!

Rating:

4.0

There’s no label on where to drop off the keys, putting a little sign would be so helpful!

Rating:

5.0

Everything went smoothly. Excellent staff

Rating:

5.0

Mr. Montgomery was an excellent help , we live an hour away , definitely will be coming back for future moves

Rating:

5.0

Service at this location does not get any better. Employees treat us/ customers like family.

Rating:

1.0

Worst experience. Had to get insurance as a requirement to rent…. Talked with haul online. NO Requirement Van had inaccurate mileage. Did check until out of site. Notified when returned. Recived charge for cleaning. .. only thing left was the plastic bags the blankets were in. Figured they were charging for their notification the Mileage was wrong I have rented from other site, but this was a U-Haul store. WILL NEVER RENT FROM THEM AGAIN………..

Rating:

1.0

Cleaner truck and more respectful workers.

Rating:

5.0

Friendly and helpful to make sure Inhad what was best for move.

Rating:

5.0

Great customer service 🤩🤩🤩🤩🤩

Rating:

5.0

Great service

Rating:

1.0

There was dead mice in my storage unit, I had to Throw everything away due to mold and animal eating and urinating in my items

Rating:

5.0

a plus

Rating:

3.0

I appreciate you guys helping me out with my stuff

Rating:

4.0

The mice got in my stuff and made homes in my stuff

Rating:

4.0

Computer systems must become easier and more efficient

Rating:

4.0

No complaints. Would like to see lower storage rates in the inner-city areas.

Rating:

3.0

This location is more expensive than other locations.

Rating:

5.0

The staff was polite and friendly ,

Rating:

5.0

Several times maria would inform me over the status of my unit, which I gladly appreciated.i highly recommend uhaul storage to anyone. The staff was friendly and helpful each time I needed help.

Rating:

5.0

I was more than happy doing business with you guys.

Rating:

5.0

Friendly people n excellent service n very patient

Rating:

4.0

I did not use the storage and there was an error on the individual who helped me. Mistakes happen but he did not connect me with another Uhaul facility to service me. However the manager who helped me resolve my issue was very nice and helpful. I thank you for her fast response and action on my behalf. She was excellent across the board.

Rating:

3.0

I got a truck that should’ve been out of commission due to air conditioning not working. No adjustment was made to the bill nor was I given another truck.

Rating:

5.0

Helpful, friendly, and patient describes those who assisted me in so many ways. Maria and everyone, thank you all.

Rating:

5.0

The staff, especially the manager at this location are friendly, professional, and extremely helpful to customers. Their team went above and beyond throughout the whole rental process and made it less stressful for me. Great experience…Thanks so much!

Rating:

5.0

Excellent facility led by competent and experienced professional Maria

Rating:

4.0

Great customer service! The staff was very friendly and helpful - and took the time to explain the process.

Rating:

1.0

First of all I didn't rent the unit my boyfriend used my name and they never asked for ID and he was paying the bill he was late however they stopped texting & sending notices so if he didn't pay I wouldn't know and we never received anything state that the unit was behind and they was going to auction our belongings however I was told to show a payment for August

Rating:

4.0

Maria was excellent and professional

Rating:

5.0

Thank you all very much

Rating:

5.0

Thanks Tyrell for all your help

Rating:

3.0

Some of the staff except for one was very rude and unprofessional. The rest of staff excellent

Rating:

4.0

The was a LOT OF RAT FECES

Rating:

1.0

Poorly trained employees there was issues with giving me a key card , Very unprofessional staff as well

Rating:

5.0

Great place and respectfull

Rating:

1.0

I wouldn’t recommend this place to anyone, I wasn’t even able to move in to my unit due to the space being already occupied by the last renters, I had to go to a different Uhaul and pay just to be able to get everything situated. The crews tried helping but have no access to anything ! Do better please.

Rating:

1.0

My things was full of rat poop I had to throw everything out everything was covered in poop an pee just nasty never again

Rating:

5.0

All members of the staff were exceptionally polite, knowledgeable, and helpful. The common areas were well-maintained and clean. If I hadn’t moved out of the area I would’ve kept my stuff stored there Until it was no longer any need to.

Rating:

5.0

Staff and manager on site were awesome.

Rating:

5.0

The service at the Hartford Main Street location has been outstanding. I submit this survey to recognize Supervisor Deyedia as well as her entire team. They were all very kind and professional to me as well as other customers when entering the facility. They operate as a team. They were very helpful to me with storage information whenever I had a request. The storage site was well maintained at all times. I also want to recognize Ms. April Soto, who was also outstanding and managed the facility when I opened my account. She introduced me to Deyedia(who would later succeed her as site manager). I want to recognize her in this review as well because Ms. Soto was also a class person and shared with me that she was there temporarily to assemble a new operating team for the site. I appreciate the excellent team that she assembled. I also appreciated the great professionalism and leadership of Deyedia when she assumed operation of the site.

Rating:

5.0

Excellent Customer Service

Rating:

5.0

Sean And RJ are literally the BEST!! They made this moving experience a Breeze . Kind , Caring ,Respectful. Made sure I was comfortable in making decisions . They were patient and professional. I just really appreciated them.

Rating:

3.0

Some of the workers need more training in what they doing and how to properly communicate with customers and also never forget anything in their truck forgot a very expensive phone charger in one of the truck call the store couple minutes after drop the truck and they said that nothing was in the truck. Rent a storage unit and when came to the unit to put my stuff the unit was lock loose two days of work because of this inexperienced workers.

Rating:

5.0

I really appreciated staff making sure some of the minor inconveniences were taking care of ..

Rating:

4.0

Lights out for in hallway

Rating:

2.0

A lot of my things was ruined and damaged because of my species and mice eating through boxes and bags and tearing up my stuff

Rating:

3.0

1 problem, the lachets if that's the name, for the padlock to attached in , is very rusty not looking strong,need to be change.

Rating:

4.0

I had a wonderful experience with the representatives. They were all very helpful and caring. I came to uhaul at a critical time in my life and they gave a comfort in knowing my personal belongings were safe.

Rating:

1.0

Stole my belongings

Rating:

2.0

I moved out because rates were too high and during such a hard place with the economy, uhaul is raising prices. This shows uhaul is about money for yourself and not the people that are keeping you in business.

Rating:

3.0

I just didn't like how they setup their monthly payments

Rating:

5.0

I found the staff to be very helpful and knowledgeable on the U Haul product.

Rating:

5.0

DiEddia and April are the nicest, most professional and competent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++ John and Barb Sanford Plainville, CT

Rating:

3.0

It took 3 calls to get things sorted. I felt it could have been resolved the day after I rented the unit and cancelled.

Rating:

5.0

Ms. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!

Rating:

5.0

None

Rating:

4.0

I like the policy there.

Rating:

5.0

I never had an issue with getting in or out. The first time I came to get something out of my storage unit the lady who was present was extremely helpful. Thank you Main st U-haul.

Rating:

3.0

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

Rating:

5.0

The manager was so kind, gracious and very helpful with me. Thank you!

Rating:

5.0

Great place will use again someday thank you

Rating:

5.0

Maria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!

Rating:

5.0

Manager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.

Rating:

4.0

Great customer service

Rating:

5.0

Probably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!

Rating:

4.0

Staff was very helpful

Rating:

4.0

I have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.

Rating:

1.0

I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in

Rating:

5.0

The service was good

Rating:

5.0

Excellent staff and managers great place to store.

Rating:

4.0

The staff was very nice and helpful to me especially Heidi she is very much appreciated. Thank you 😎😘😁😀😀

Rating:

1.0

It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u

Rating:

1.0

I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.

Rating:

5.0

Everything was very clean and the truck was there on time.

Rating:

1.0

I had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged $106 and $5 for additional month storage....I called uhaul representatives four times to raise concern.

Rating:

5.0

The people that take reservations didn’t do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay $111.00 more.