Thank you so much. Staff was great. More than enough furniture pads. Appreciate you caring for my things all this time
Janet OCustomer Reviews for U-Haul Moving & Storage at Manchester Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was attentive to my needs at the time. Great job Guy.
DIMITRI EVery friendly and helpful
michael O | First ImpressionsWe havent moved in yet. Thank you.
Granite S | First ImpressionsI wish I could reserve my six mo th parking spot of next year I am.told I can not. Even willing to.pay in advance.
Jim B | Overall ExperienceVery good experience.
Krystal R | Overall ExperienceCleanest storage facility I have ever used. Staff is extremely courteous, professional and accommodating. By far the CLEANEST storage facility I have ever used.
Kari R | Overall ExperienceI was in and out on pick up and drop off. 5 stars across the board.
WALTER OGREAT overall experience. Will recommend to all our friends.
Cynthia KOur experience with Uhaul was A+ all the way around! Everyone involved at all locations; New Hampshire, West Seneca and St. Petersburg were amazing! Friendly, helpful and efficient! We will definitely be recommending Uhaul!
Kenneth KTrailer gear was rusty and winches were very difficult to use
WILLIAM SPossibly add a trailer Jack in the front of the the trailer to allow for detaching the trailer from the hitch.
pete lGreat service from the ladies at this location.
ERIC FOvercharged me on an additional invoice and forged my signature
PAUL MThe facility is incredible, very clean and easy to navigate. The staff was wonderful! Very positive and personable!
Chas M | Overall ExperienceEXCEPTIONALLY nice and helpful staff.
JACQUELINE PEverything went great.
ROLAND NEverything went smoothly!
Anna HAll the staff were great. Shout out to Kristen!
anne c | Overall ExperienceThe young man who checked me in Saturday morning at 7 am was unbelievably helpful,friendly and professional. He could tell I struggle with cell phone apps and was very helpful without making me feel like an idiot. He also was quick & polite when I checked out. What a great employee. You don't see that very often anymore. Thanks so much. Unbelievable service.
PETER HThe drop off of the 3 UBoxes at our house (Vermont) was right on schedule and flawless. The pick up of the UBoxes was right on schedule and flawless. The driver (Jaime) for both drop off and pick up was fantastic. She was super friendly, did a great job and clearly enjoys her job. I received updates from Uhaul about the status of the 3 UBoxes as they were transported and arrived back to NH and then later received a message days after that they were being prepared for transport to Kentucky - specifically the Bowling Green Uhaul center where they would be stored temporarily until we needed them delivered to our new house. I eventually received a message that they had been successfully transported to storage but I was confused as why they never went to Bowling Green and instead went to the facility in Madison TN. We had previously arranged movers to pick up the UBoxes at Bowling Green and deliver them to our Lucas KY home address and unload. The day before that the moving company foreman called just to verify move in the following day. He too was not sure why the UBoxes went to Madison TN instead of Bowling Green as had been planned. This doubled the distance the movers needed to travel to us. He also was not aware until I told him that there were 3 boxes. He had only a record showing there were two. He reassured me they would get everything to us on time. Ultimately the movers got it done and were able to make arrangements to get another vehicle to transport the third container and they got all three to our home and unloaded them. They were friendly and fantastic. All contents in the three containers received no damage from any transport throughout the entire 1200 mile moving process. Besides the issue with storage at TN instead of KY we loved using Uhaul UBoxes and would absolutely recommend them to anyone and have already been telling friends how smooth it went . The customer service with Uhaul was incredible especially the initial reservation setup help that I received. DT
Dan TGreat place. Great staff.. Very accommodating, super clean.. All around Great place to store your stuff.. I would recommend uhaul to everyone who is looking to rent a vehicle or storage unit. I always had a great experience every time I have done business with them.. Thank you Uhaul..
James V | Overall ExperienceCourteous, attentive. Quick, seamless transaction. The van was clean and easy to drive, and was a huge help in my move.
BRENT BThe store charged me for $45 in gas, but the vehicle was returned with more gas than it had when I picked it up. SCAM
TERRY AWhen the shipment is late, give the promised credit, don’t change the contract terms after the fact.
MICHAEL LI had an exceptionally good experience with a young guy named Ben at this U-Haul location. When there wasn't enough room in my moving pod for a set of bulky patio furniture, I realized that I had to rent a trailer to haul it home, 400 miles away. Within minutes of entering the store, Ben figured out that the hitch I use for my bike rack was rated to haul 3800 lbs and could easily pull a 5' x 9' U-Haul trailer. But when he tried to attach the trailer to my hitch, he noticed that no trailer wiring harness had been factory-installed on my Subaru. Without the harness, the trailer wouldn't be road safe because it wouldn't have brake or signal lights. Things were looking pretty grim until Ben found a harness that would work with my car. Turns out that Ben is not only skilled at sizing a trailer that fits your needs and is safe to tow with your vehicle, he's also an experienced car mechanic. He pulled my car into the single garage bay attached to the store and installed the harness in about 45 minutes. The guy's a freaking wizard! Without his broad expertise in sizing trailers and installing electrical wiring, I'd probably still be stuck in NH wondering how to get that patio furniture back home. Exceptional service from a talented employee who overcame a lot of obstacles to help me.
SUSAN CFriendly, prompt, and efficient staff and location.
MICHAEL FI did not have a problem with location, it was U-Haul itself and the training of their employees My reservation got all messed up and had to be re-done which caused an increase in pricing,. Truck did NOT have the amount of gas in it as stated in contract so that wasn’t noted! When returned truck we made sure the same amount was in it when returned, then I was charged more $$ because contract stated it was full and it was NOT ! It was just a “ cluster F___k “ I was VERY displeased with this rental !!!
MARIANNE BThe young man who works there that assisted us with picking it up and again with the return was an excellent representative for U-Haul. He was very helpful both times and made the process very easy, assisting with checking us in and out and also digging out the trailer in the snow.
PAUL PGreat location and Team more then willing to help also got a storage unit!
Rachel MI haven't rented a U-Haul in ten years, and clearly you all have stepped up your game, as this was a fantastic experience! The Bedford, NH, location was very open and inviting, super organized, and very clean. The guy who helped me (I believe his name was Reggie, but I'm not positive), was extremely efficient and helpful (hold onto him!). The return process with the app was very easy and intuitive. Can't say enough positive things!
STEPHEN BQuick fast easy to use service!
REGINALD PBedford, NH staff was simply outstanding through the entire experience. Special thanks to them for a job well done.
Charles CThe two wine who helped us out on the evening of Tuesday 1/21/25 were fantastic! These two deserve high paradise from their bosses. They were very professional and knowledgeable.
Michael KI set up my truck so that I would just have to go pick it up. Get my keys and go truck was not ready. I didn’t have the keys. The truck was not pulled out and ready for me. Could not find it directions to where it was parked hard to understand Was not a great experience.
JEAN PUbox was smaller than I thought
Scott GAll the movers I used were excellent!
Bettyann CThey over charged me for mileage. Said I did 147 miles but I put in less than 10 gallons in gas for a 20 footer. This place is a rip off. Do t rent from here.
SCOTT LGreat facility. Clean and dry. Well lit. Well maintained. Easy in and out and the available carts are very convenient
James K | Overall ExperienceThe staff is very nice.
AMBER L | First Impressionslately getting the receipt e mail to me has been a problem, had to go in twice to remind them, second time they sent the wrong one, i use uhaul for work so the receipts are important.
KEVIN LA much better experience here than at the other chain storage place.
Carol S | Overall ExperienceE Z PASS ON VEHICLES AND BETTER FUEL EFFICIENT TRUCKS. OTHER THEN THAT EVERYTHING WAS PERFECT.
Roland NUhaul exceeded all of my expectations, at every step in the process, with moving my stuff from NH to FL. First, I was able to get a quote without speaking to anyone, which was helpful to me at the time. The quote was lower than everyone else. Then when I started to delve more deeply and I created an account and started exploring the website more, I received a text asking if I would like a call for more information. That was such a nice and gentle way to offer support. I spoke to someone and they answered my questions and also had my quote in writing through the website which is again so helpful when your mind is on a million different things during a move. I could also communicate via text if I preferred it that way. The pick up and delivery was on time, smooth, and had great customer service. Someone also called on pickup and delivery day to ensure everything went smoothly. The box had a bunch of blankets I used to wrap artwork and pad some of the walls, which was great. I know everyone will not have the same experience but I will admit I didn't do a great job packing or wrapping the boxes and yet everything still came in perfect order. Not a ding or scratch on all my artwork, china, coffee mugs, etc. I am so incredibly happy with the service and the pricing Uhaul provided, I keep telling everyone I know about it. I highly recommend it. Thank you!
Carrie NMake it easier to find the business desk when you enter the store. It ie located in the back behind other dislplays
PATRICK BA++
RONALD MMy first time using U-Haul in Bedford. Couldn’t be happier. Easy process, simple pick up and drop off. Tara in the Bedford location was fabulous. Really helpful, very pleasant to deal with. She made it so easy. Thank you.
ROGER WThe windshield inside really needs to be cleaned
ELIZABETH MI accidentally set of the alarm when I first opened the door, sorry about that. I will be sure to log in first before opening the door and log out when I am done. I am glad there is an alarm/security.
Craig S | Online Move InStop renting equipment to people under my name. Why would I rent something in new Hampshire when I live in Wisconsin
ANDREW LMK's customer service was excellent
STEPHANIE LRented a trailer. It was excellent!
JOHN DLocation was easy to find. Was clean and neat. Staff was friendly when re arrived. We were on our way in under 15 mins from arriving.
MAXIMILIAN AThe trailer’s rear opening was jammed shut and we could only open it with one of us yanking the door up and forcing ng the tip of an umbrella into the jam and prying it open. The trailer was dirty and we found two dangerous rusted nails and other trash in side. Clean and make sure trailers are operative before renting out equipment .
Frances FGreat customer service from start to finish! I was pleasantly surprised with how smooth and easy this whole process was. Box arrived early and everything was perfectly intact!
Caitlin SEVERYTHING WAS GREAT
lisa q | Overall ExperienceStaff was fantastic, friendly, and went above and beyond for me! I felt like this was the easiest part of my move.
Logan PThe alarm going off all the time while I'm in the building was incredibly stressful and startling.
Kim W | Overall ExperienceNot charge so much. I was told there was a mandatory $15 insurance charge. Come to find out it is not mandatory. Also, I used the truck for 1.5 hours and went less than 20 miles….its advertised as 19.95 and ends up being double for the worlds shortest trip.
ROSE MMK and the team did an excellent job!! A++
CADE WWhen returning a truck at this location they should come out to the truck to greet you instead of making the customers walk 500 feet into the building to complete the return especially when the customers are disabled with a walking disability
SCOTT DVery friendly customer service. Efficient and organized.
DAVID BEverything was great until I need only one of the boxes and then it all went wrong. Flexibility would be very helpful to your company. I say this because I had two u-boxes and at the end of the month I only need one but could not return only one and keep the other due to the contract or so I was told. I asked about prorating if I was able to empty before the next month was up and again flexibility would have been more beneficial to your company because I would have kept for a couple more weeks and then asked for pick of both boxes. I am on a budget and need to use my money wisely. So keeping two boxes for $198 for an additional month was to much and not being able to reduce by prorating for the additional two weeks necessary for me to empty. I can see the first month at full but after that prorating would be helpful to you because you would continue to make money. But instead I had to empty the boxes into places I would have preferred not to in order to reduce my expenses. I hope you take serious consideration into changing your policies and adding more flexibility of these rental units because I am making sure to tell everyone who asks that I had a good experience until I need some flexibility and than it changed and I was not happy about. Also you website is difficult to use. I was very frustrated with. Hope this helps! Brenda
Brenda MExtremely easy return.
GERARD MDid not interact with the staff, dropped the truck off after hours. The facility looked clean and well organized. Truck return lane was well marked and well lit.
NORMAN GTara and the Team are just amazing! Equipment is in great condition, I needed to extend my rental it was done on the App quick and simple.
Jason RWe used the storage facility for about 5 years with no issues. We would highly recommend this facility! Thank you!
wess w | Overall ExperienceWe used the storage for 5 years and never had an issue! Thank you!
wess w | Overall ExperienceTara was so helpful and did her job perfectly!!
Salih A | Overall ExperienceExcellent staff.. Thank you Samantha (Sam) in the bedford NH location. She was awesome.. The Place was extremely clean and you can't beat the price or the convenience. 5 stars every day.. Thanks so much.
James V | First ImpressionsAlarm protected facility. Well maintained and clean. The loading and unloading zone was great. It was easy and convenient. I would use this location again.
Sarah E | Overall ExperienceThank you for storing my stuff securely.AA+
John G | Overall ExperienceOnly recommendation would be to power wash where the pigeons have pooped on the RV parking areas and try to get them to leave since they are so messy. I’ll be covering my vehicle given the pigeons.
MARY D | First ImpressionsLiked the attention to detail.All Uhaul staff was friendly, helpful and Knowledgeable. I recommend this location to all my clients. Thanks.
ED D | Overall ExperienceThe staff was great
Raymond D | Overall ExperienceThe Bedford location manager has been extremely helpful in answering our many questions and assisting us, thank you!
Heather D | First ImpressionsThe staff was very knowledgeable, kind, and courteous!
Dawn F | First Impressionseverything’s good
DANA R | First ImpressionsVery nice facilities only reason we emptied our unit it was to far to travel when we needed something soo we got another unit at a uhal just a couple of miles from our house
rene h | Overall ExperienceTara is awesome!
Nicholas C | First ImpressionsLoved everyone there Tara has always been great. I think the only thing I'd suggest is more checkout help at the counter. Sometimes it was a wait.
Kevin S | Overall ExperienceAlthough I have not moved in yet, I had rented storage space a few years ago. The Manager, Tara, is a wonderful and easy person to work with. She hires excellent staff and they all greet you with a smile. They are extremely helpful, never rush you, and are very accommodating! Thank you Tara and staff for being so great to work with!
MARTHA C | First ImpressionsI had Tara help me like 5x with out move, storage rental and trucks and van(s) sometimes at the last minute because of the date changes on our moves w/ our college son and she was super helpful! She listened, assisted in any way and helped with the whole thing. There was also a couple other employees I dealt with and they were fantastic as well. We are definitely renting from this place and will use Bedford Uhaul ( not Manchester - our usual location) moving forward because the customer service was awesome and the place is very neat and clean, we'll organized. Thank you again for everything-
MARISSA R | Overall ExperienceI would highly recommend this storage facility to anyone. The staff are all extremely friendly, the facility is immaculately clean, very well lit, secure, and easy to move things in and out using the carts that are available.
Michel B | Overall ExperienceThe staff were very helpful and nice
Salih A | First ImpressionsThe staff was really friendly and informative, I felt really welcomed and was impressed by how organized the layout of the store was. I will definitely recommend this location to my friends and family.
DAMIAN B | First ImpressionsRV146, Building is disgusting. Layered with pigeon droppings, slimy and rotting, Had several things both covered and uncovered, animals got into covering, Building smells like a sour chicken coop.
Sean K | Overall ExperienceSam is wonderfully helpful, knowledgeable, and personable
VICKI S | First ImpressionsI am a tough reviewer but this place was wonderful. Tara and team did a great job for us for 4 years. I challenged them a lot and they were always pleasant and accommodating with all my crazy ideas. I will miss you. Diana Sheedy Chaos Coordinator
Diana S | Overall ExperienceI’ve had the best customer service from Tara on 451 South River Road Bedford. The is very professional. She helped me from start to finish. She answered all my questions and concerns. I could not say anything negative but positive about Tara and Uhual. I rented a truck and a unit from her. Tara, I appreciates you so much. Thank you! Rocel
rocel G | First Impressions2nd floor is much warmer than 1st floor. I understand there is a range for climate controlled but, 2nd floor was borderline red at 80-85 degrees while the bottom floor was a comfortable 65-70.
Chris S | Online Move InI'm not sure her name, but the woman checking me out was so friendly and pleasant. I had my do with me and my dog thought she was the best thing ever. Anyways, please thank her for being so helpful and just an overall good person.
TIMOTHY A | Overall ExperienceCleanest bathroom in Bedford
Juan R | Overall ExperienceGreat facility. Extremely clean and well maintained. Staff is very friendly, helpful, and professional. All moving and storage supplies conveniently locsted at the facility. Overall a great experience.
Russell D | Overall ExperienceThank you Becky for all your help
DEBRA J | First ImpressionsThe only thing I didn't like was the increase in prices without any notice. But serves my purpose as well while I needed it. Thanks
Erik m | Overall ExperienceCLEAN, nicely organized, units both indoors and outside. Especially liked the outside units because we could drive right up to them. Secure at all times of day. Card for signing in and out plus good locks. Well lit inside and out. Easily transfer from outside unit to indoor, from large to smaller. And because we'd used a UHaul truck initially, we got a free month,then a special gave us another free month. For 3 months, we paid only $89 for a final month. We couldn't have asked for a more convenient and safe place for storage.
JOHN C | Overall ExperienceBunch of idiots and losers at this place. My lawyer is still working on suing them. They’ll answer in court where they had my mom’s phone number
Elvis O | Overall ExperienceNo where did it state that you had to check in with front desk and obtain a physical key. Your instructions make it seem like all you need is the digital access code-that is not the case… and we ended up setting off alarms. Not the experience we want to have.
REBECCA p | Online Move InEverything is great, excellent. But we would like to see extended hours up to midnight. 10pm could be early if busy with moving issues. We also would like U-haul to rent ramps needed during load/unload
ZAFER E | Overall ExperienceThe minute we walked in the building we were greeted by the staff. Every item was easily found . Store was extremely clean and organized. Trailers and units were also very clean. Staff very professional and friendly. Thank you Gladysz Family
DANIEL G | First ImpressionsI was not made aware it would be 2 smaller storage units instead of one. When I opened both units it set off an alarm scaring me. There was also dead bees and flys inside the unit which makes me worry it’s easy to get bugs in the unit
MEGAN f | Online Move InNot sure checked me out for the final time and inspected my unit. He did a great job and made it quick and easy.
David W | Overall ExperienceWe rented a storage room, and the next day we rented a truck for moving things there. Making the arrangements online was easy and the staff was very cordial. The room was neat and clean and they were able to change rooms when we decided we needed a larger room. And because we rented a truck we got an extra month of free storage on top of the initial free month we had because we had rented a truck to drive up from Florida. Very pleased with the service.
JOHN C | First ImpressionsI rented 2 units. One of them the price went up without letting me know. Have constantly emailed the manager or have asked to have her call me & i dont get a response back. Finally gave up & moved out. Front desk is always rude especially over the phone.
Ivelisse N | Overall ExperienceI rented 2 units. One of them the price went up without letting me know. Have constantly emailed the manager or have asked to have her call me & i dont get a response back. Finally gave up & moved out. Front desk is always rude especially over the phone.
Ivelisse N | Overall ExperienceThe two woman that helped me on Saturday were wonderful....extremely helpful and pleasant. Thank you, Tim Arel
TIMOTHY A | First ImpressionsExcellent customer service!
Steven R | Overall ExperienceThis was an excellent experience in every aspect!
RAYMOND M | Overall ExperienceTara is great and the facility is always in mint condition.
MARIAH M | Overall ExperienceStaff is unbelievably helpful. So kind and positive. Made the process of rental unit so easy to sign up. Place has a feeling of safety. Happy I drove by 2 other facilities and used uhaul. Rita
RITA B | First ImpressionsI don't have any complaints whatsoever. This was my second time for renting a spot. I plan to rent a space again in September of 2024.
Pauline P | Overall ExperienceThe price and the staff was great
LORRIE h | First ImpressionsEveryone there were professional, friendly and helpful.
eugene b | Overall ExperienceThe manager on site, Tara, is excellent. Professional, respectful, knowledgeable and kind.
DebraK K | Overall ExperienceSam and her staff are super good. They come together to help each other, and it is so nice to see “the good vibe,” in her store. Service is good as well.
Frances W | Overall ExperienceNo 24 hour access, other than that. Excellent storage rental facility.
Sean K | Overall ExperienceThis is my second time with this storage location and it's hands down perfect. I'll keep going to this one for all my needs.
Cassandra J | Overall ExperienceGreat Experience. Very friendly staff 🎉🎉
Bobby D | First ImpressionsWe were impressed by the professionalism of Tara Mardones in our past experiance here and were hoping when we retuned she would be working there still. She was, and helped us with all out storage neeeds for this fall helping us find the best location for our needs.. She is an asset to your company!!! Thank You
Jonathan F | First ImpressionsThankful for this locations team
Bianca M | First ImpressionsWould be nice if you could be put on waitlist for RV storage instead of having to call every day and constantly check web page for availability
Randy L | First ImpressionsEverything was easy and as expected and they offer full insurance on my belongings!
JUSTIN H | First ImpressionsGreat place! Great staff!
MARY D | Overall ExperienceKrista has gone above and beyond to help. I couldn't have done it without her. And the staff as well.
PATRICIA N | First ImpressionsManager is kind and extremely helpful. She does her very best to make your experience as easy and painless as possible. Nothing but a positive experience. Highly recommend.
Sherri C | Overall ExperienceIssues with the app and online check in
ELAINE-MARIE B | First ImpressionsThe truck I was driving gave me a hard time I got stuck at home and at the gas station trying to turn the key it took 10 minutes to get the key to turn both times and when I called to try to talk to someone about it the next day the person hung up ... I did not speak rudely of get angry in any way was just trying to understand why the truck did that and then was asking if I could get a final cost but was told that I needed to go to the email. I find that an inconvenience if I have questions about my charges I like U-haul and have used them in the past with not a problem , so if your company has changed its courtesy police I would be greatly disappointed ☹️
Debra T | First ImpressionsIt was easy to set up . It was a pleasure working with Kristen . She was very knowledgeable .She showed us the unit and how the access to the building worked and how to lock the storage unit correctly . She likes what does. Easy to tell that when talking and interacting with her .
HOLLY L | First ImpressionsThe girls were great and professional
CHRISTOPHER C | First ImpressionsI have utilized U-HAUL several times for storage and transportation, and, I am always most satisfied with everything!!!! Moreover, Tara Mardones and her entire staff is always customer service focused, and, very friendly. They always make my U-HAUL experience very pleasant. I am sorry for forgetting the names of many staff members, but, Sam x 2, Jimmy, Tim, and, Kyle, are exceptional young women and men team members. It is not easy working with overly discerning customers and the challenges of working in the Summer heat and humidity; I appreciate and respect the work everyone does at Tara's property. Thank you.
ALAN L | First ImpressionsJames & Tara Mardones and all the staff were great. They offered great customer service. This is my 2nd time using this U-Haul facility for storage / rental and both times were great. I have recommended this U-Haul location to my friends & I will continue to do so.
Joshua D | Overall ExperienceThe three ladies that assisted with helping me rent a storage unit were fantastic. I wish all staff in other establishments were as kind and helpful.
Christina S | First ImpressionsKept our 5th-wheel there for 3 years in a covered spot and never had a single issue. No rodents or any other concerns.
Cindy T | Overall Experiencei only needed my unit for 3 weeks and was charged $160.00. they do not prorate any fee
JAMIE D | Overall ExperienceI reserved a storage unit by phone on Thursday and gave all of my information over the phone. I received confirmation by email that I had a first floor interior unit reserved. When I arrived to move in on Saturday I had to give my information all over again. 15-20 minutes later I discovered that the unit I was assigned was now on the second floor. I explained that a second floor unit would not work and that I had a first floor unit reserved. I was told that there were no other available units along with a sarcastic comment from the employee that he couldn't just move someone else out of there unit to make one available. I told him to cancel my reservation and walked out.
Jason Q | First ImpressionsStaff is exceptional and facilities are spotless!!!
Julie C | Overall ExperienceThanks again
Richard G | Overall ExperienceThe staff was SO HELPFUL, courteous, fast, and enthusiastic about helping me and my family!!! Wow!!!
RAYMOND M | First ImpressionsStored track car and trailer outside but under cover. Pigeons everywhere and the staff really didn't seem to care. While well lit and probably cameras, no gate to speak of to get it and out so one has to really make sure everything was locked up. So access was easy not only for me, but for someone who may have more nefarious interests. I was charged for my rental on the 27/28 of the month and moved out on the 31st and really not sure why there was no credit considering I was paying $245/month - started at $235 but of course they raised the cost. Not only that but I was promised a "reserved" space INSIDE but when I came back 2 weeks later to move in, wonder of wonders, I was told no, we don't reserve those spots so it wasn't available. Oh, and for 1/2 of my stay there, the promised electricity available so I could battery tender the battery in my track car was non-existent because I was told the breaker kept tripping on that circuit and no one had fixed it yet. For $245/month, I'd expect a lot better and CLEANER accomodations.
James B | Overall ExperienceSome confusion at first about whether it was possible to reserve a spot, but otherwise great. Will use them agsin. Looking forward to the prorated amount since I cancelled a before the end of the month. Thanks!
Mark v | Overall ExperienceHad issue with a reservation I made. The reservation was canceled 5 days prior to my informed move in date when the employee who set it up informed it would be kept for a week. Then when called the employee moved me in these 5 days early which started payment instead of being moved in on my informed date and payment beginning then. The need of a second or third reference is ridiculous. If I am renting a unit, why would I need anyone in relation to me to be involved. Especially with giving all information at the start and setting up payments. There is no need for this when renting a vehicle or a home so why it is required for something so trivial is not comprehensible.
COLLEEN D | First ImpressionsHaven’t been there yet so can’t say how clean won’t be there until April 1 or 2nd
Carolyn T | First ImpressionsThe rep who helped me was outstanding.
BRIAN B | First Impressions100/100 stars! Uhaul in Bedford New Hampshire is by far number 1! Tara and Sam and the whole entire staff are polite and very helpful. I’m so glad I came across this location. Through out life we all meet lots of people and go to lots of businesses, if you want to experience the best customer service 24/7 365 I recommend you go to uhaul in Bedford NH, it’s 5 minutes south of 293/101 and 25 seconds off route 3 ( exit 13) thank you to the staff for always being there for me whether it’s to rent a trailer or to keep my boat safe.
Steven R | First ImpressionsThis storage facility is so much better than any other I have been to. The hallways are wider, the elevator is bigger. And there are bathrooms on each floor, and the bathrooms are very clean.
Bruce P | First ImpressionsHad originally planned to stop at Bluebird storage (we use them at work) they had a sign posted on the door “back at 3:00”, drove over to Uhaul to rent a truck and rented a storage unit at the same time. Really glad I did, great staff, super clean! Highly recommend!
Julie C | First ImpressionsStop sending these damned emails to rate your service. I've received at least ten in the past two days, but before I got to the first they kept coming so I did not answer. SO STOP SENDING THESE REQUESTS cluttering up my spam
Peter C | First ImpressionsI found the staff helpful and professional. I especially appreciated their attention to detail and willingness to go the extra mile. When they noticed that I happened to leave my unit unlocked after I had moved out-of-state, they took care of it and immediately informed me. I will not hesitate to use a U-Haul storage facility again in the future, especially the facility at at Bedford/Manchester, NH airport.
STEPHEN R | Overall ExperienceGreat facility!
TONY K | Overall ExperienceVery clean, well lit and easy access.
Pat M | Overall ExperienceThank you! We were in a crisis situation and we were blessed with your facility, location was a key factor. Thank you, just can’t thank you enough!
Christy T | Overall ExperienceStaff I'd say some of the staff needs retraining
bradley b | Overall ExperienceI was offered two months for free when I rented the storage at Nov 2021. One was the offer that rent a storage get the first month for free, another one was offered by the staff who said if I pay one year in full I can get another month for free after one year rent. Then I paid the one year in full. On Nov 6 2022, I passed by the facility and double checked if I will get the second month for free before next payment. A staff found a note in their system, which said because I paid in full I get another month for free and next payment should be in Jan 14 2023. She told me “no worries, if you are charged on Dec 14 2022, just give us a call and we will issue a refund for you”. Therefore, I called the facility after I was charged on Dec 14. HOWEVER, the manager of the facility refused to refund and said they never offered the second month for free and they didn’t find any note regarding it in the system!!!! The staff and the manager in the facility cheated on my money together!!! This is really ridiculous! Shame on them.
Kaiwei H | Overall ExperienceEverything was great, service impeccable, all done very quickly and to accommodate my timing for my move
reginald b | First ImpressionsExcellent facility; hope I can get back in when I return!
James B | Overall ExperienceCalled on phone, reserved a 12x15 unit, arrived at location and was told that even though I had a reference number my 12x15 was not available And I would have to take a 12x10 and a 12 x5 at a cost greater than I wanted being on social security. Also was told I would start need to start paying the 22nd of Dec instead of my start date of Jan 7th
Susan R | First ImpressionsThe staff was great and the entire experience was excellent
Philip K | Overall ExperienceReally great customer service. This has been true each time we have visited the store to set this rental up. The facility is also great and we are glad to have found it. Thank you.
Judith W | First ImpressionsNo issues at all. Very happy experience. Very clean.
Nancy E | Overall ExperienceOverall, my experience was good. My only suggestion is to have more carts available.
Joel G | Overall ExperienceThe unit I was given had stuff still in it. There was only 1 10x15 left and Tara gave it to me. Excellent Customer Service and very accommodating.
TOM T | First ImpressionsHelpful polite staff!!
Etienne t | First ImpressionsThe unit I rented online, when I showed up to move in had another lock on it, then when I went to the office the employee told me it’s my unit and to drill the lock to get it off as they couldn’t find anyone to do that. When I drilled and was unsuccessful I went back to the office where the manager for the day named Sam, arrived in a very nasty attitude looked in her computer and said someone messed up and that it was not in fact my unit, then told me I had to pay for the lock, after an employee of hers told me to drill it! Absolutely rude and made their problem become my problem! If I didn’t have a trailer load of stuff to unload I would’ve driven away and gone to blue bird next door. I will not be recommending this place due to the managers attitude and inability to problem solve.
Nicholas B | Online Move InVery accommodating!
Jennifer F | Overall ExperienceZero complaints. Highly recommend.
WILLIAM P | Overall Experience2nd time in this facility, both times had issues. Probably will not come back to this location
Hubert H | Overall ExperienceI don't understand why it is possible to make a reservation for indoor storage on a certain date, but then when that date approaches be told "sorry, unless someone moves out, you won't have a spot where you reserved." The person on the national reservation line confirmed that yes, I would have a reserved spot on that day, but the person at the store said that isn't true, those reservations really are only a priority in case a vacancy opens up. Should be clear about this on the national reservation line. I went with an outdoor spot instead, since that was what they had available.
Mark v | First ImpressionsI literally could not have made my move any better. I've used several facilities over the years. Honestly, this has been the best experience of all of them. Great location. Great facility. Great staff. Thank you to everyone there.
eric d | Overall ExperienceTara was awful to work with! The power has been out on my RV row for MONTHS! I’ve gone in and asked to have it repaired numerous times. Tara just gives me a blank stare and does nothing. I finally gave up and moved my RV back to the facility it was originally at. There is absolutely no service in Tara’s customer service.
george M | Overall ExperienceGreat environment overall. Wonderful experience
kevin n | Overall ExperienceVery clean space and super easy access and the staff there are always helpful
Charles M | Overall ExperienceCheck in could be faster.
daniel A | Overall ExperienceAwesome welcoming staff & units are amazing
Zach R | First ImpressionsThe customer service employee who helped me at the local UHaul storage/rental facility was awesome. Her name is Jessica and she was super helpful.
Joanna R | First ImpressionsVery convenient. Very easy. Amazing amount of supplies to help move.
eric d | First ImpressionsGreat staff, very well trained and so pleasant
BRUCE W | First ImpressionsI’ve rented trucks, indoor storage and vehicle storage from this location. The staff has always been courteous and helpful. The facility is conveniently located and is clean and secure. I would definitely rent from this uhaul location again.
David H | Overall ExperienceTara and her staff are great the places clean. After leaving Manchester I found rat feces all over my unit and also I had to go through all my boxes about 30 of them and found phases in my clothes. I know they will rat feces because the person that was helping me was a real estate agent and was totally freaked out about having to work with me after seeing that. I want the fee at Manchester New Hampshire unit of unit 2824 waved as a result. I had to move because I had a brain tumor I couldn't afford their fees and their service was horrible. Brittany did wave late fees for me to try her best to help me with the excessive fees
GABRIELLA L | First ImpressionsJess, the woman that greeted me and set up my account was awesome. She is a great employee...keep her.
Philip K | First ImpressionsThe U-Haul agent that helped me set up the storage rental was very friendly, helpful and efficient.
OLE R | First ImpressionsCouldn’t have a better GM in Bedford then Tara !
REBECCA B | Overall ExperienceVery clean and organized
Sean L | First ImpressionsCheck-In was too long.
daniel A | First ImpressionsYou should be thankful legal action was not taken I never signed up for auto pay and 2 months in a row money was taken for payment without being authorized if money is not returned action will be taken Tara was supossed to return payment to my account on 7/25/2022 as of 7/26/2022 funds have not been returned if I don't have it by 7/28/2022 I will file charges
Shirley C | Overall Experiencepricey for small unit. prefer security at actual storage door as lots of loiterers etc unit lock bar does not slide easily. nice to have donation table
mary M | Overall ExperienceNot enough carts. We had to wait approx 30 min to get a cart then deal with another angry customer that we were hogging the cart because they could not get one.
Jon L | First ImpressionsVery nice place we'll managed an clean
Dorian R | First Impressionsgreat friendly staff
MARY D | First ImpressionsI first contacted the Bedford UHaul facility to inquire about three UHaul boxes I had shipped from Alaska. Tara was very helpful, courteous and professional. I was able to make arrangements to unload my belongings by reserving two outdoor storage units. Tara was knowledgeable and friendly and made the transaction easy and accommodating. Thank you, Keith Perrins
keith p | First ImpressionsAll great except you need more staff. Also, if you put a reservation through the website it does not reserve you a unit.
Nancy B | First ImpressionsGreat service, great facility and perfect hours.
kevin n | First ImpressionsWe made a reservation online for a 10x15 storage unit and entered in my credit card info. When we went to the facility to check in and get our unit number we were told by a lady that they didn’t have any of those left. Thankfully, Cameron stepped in and found 2 units for us- a 10x10 and a 10x5. Although they are note a drive up unit (they are 2 separate units inside on the second floor) we were relieved that Cameron did what he could to help us. We don’t know why you would take a reservation for a unit and then not have it for us when we come with a full truck and a full car and then tell us there aren’t any available. It was a very stressful experience and we will not be recommending this facility to anyone. We were very impressed by Cameron and his effort to help us and ensure a place for us to store our belongings.
cathy h | First ImpressionsJeff from the hooksett road location is great!
Mark W | First ImpressionsI called regarding my storage unit and requested for my entry key to be deactivated, they stated they did so, but come to find out when I got there, they actually never did.
amanda r | Overall ExperienceTara Mardones. Is an asset to your company she’s very pleasant and very helpful throughout the whole process of renting and also leaving the storage facility. I will be back in the fall to rent again I give place 100% satisfaction. Thank you Charles White
Charles W | Overall ExperienceIt's was my pleasure using you guys services in so many ways like rental truck /unit ext......
Bellony H | Overall ExperienceVery accommodating, staff always knowledgeable,efficient and pleasant. Pricing was very fair. I would highly recommend and use again in future if needed.
Barbara H | Overall Experiencethe manager is very nice very comprehensive and she listen any details with care and respect . thank you very much
EVANGELISTA R | Overall ExperienceTara and the crew....spot on
Sheldon C | First ImpressionsLiterally not a single complaint about the experience.
tamara d | Overall ExperienceThe staff there is super. I've been a customer of four different U-Haul locations in two states, in the past year. While every location is professional and better than competitor companies, U-Haul Manchester Airport is by far the best of all U-Haul locations. Can't say enough about how they make sure the customer's moving and storage needs are totally satisfied. The manager of this location deserves a raise and a bonus.
Granite S | First ImpressionsMy only complaint is that on 3 occasions in 3 months, there were no carts of either type available for use. On 2 of those, I left after waiting 20 - 30 minutes. On the 3rd, another renter (a pro mover) using several carts let me use a cart after seeing me wait for 40 minutes. You need more carts for when moving company’s show up.
Stephen H | Overall ExperienceAllow for pro-rated fees if someone closes their unit early to mid month. We were one day over our pay date and had to pay for a full month, while the units were then available for someone else to rent and U-Haul to potentially receive double payment while their customer is left feeling taken advantage of. While the individual facility was a good experience, Uhaul’s policies left us with a bad taste in our mouth on our way out, which we will share with others who use UHaul in order to help them save. Not a very customer centered practice.
Leslie L | Overall ExperienceTara is super!
Stephen P | First ImpressionsThe young woman at the desk was very patient and accommodating. I that is how everyone there is, it will be pleasant to use your facility.
Maryann W | First ImpressionsThe facility is very clean and well lit. Very pleased with our experience here.
Michael M | Online Move InVery helpful and friendly staff. Facility is super clean
James J | Overall ExperienceThe woman that checked us in was a bit rude and condescending. I was going to inquire about putting a hitch on my van but I am now inclined to go somewhere else. Otherwise, the facility is clean and appears well cared for.
William C | First ImpressionsAll of the above was spot on. Great facility great condition and most importantly great people.
Jeffrey S | Overall ExperienceCarts are a premium few times non available
ron t | Overall Experienceno light in storage so awful. need a 24 hr person in case of emergency. horrid toll free help locks are very bulky and very difficult for people with arthritis
mary M | Overall ExperienceA class act!
KATHERINE P | First ImpressionsI had an issue with the access code, however the employees working at the facility were very helpful and got everything taken care of.
David N | Online Move InThe GM, whose name I can’t remembe4, was very accommodating. She went over and above. Highly recommend.
Chris W | Overall ExperienceThe Bedford uHaul is the most convenient one I’ve ever used. They’ve been good to me over the past 6 months, where I’ve moved several times using their trucks and also stored my belongings there for part of the year. They work with me on truck availability and call me when there’s any questions. Customer service and reliable communications were awesome during this time.
William C | Overall ExperienceTara I believe that’s her name. She’s just awesome.!. She went above and beyond helping me. You guys are lucky to have her. Thanks. Wilson Beck.
WILSON B | First ImpressionsI was a couple of minutes late and they waited for me and I really appreciate all they did for me. There were two people there I believe James and a new guy juan I think his name was. Anyway these guys were great and there was some mess ups with the computer but they ended up fixing it and staying longer than anyone should have asked them to which I did ask though.
brett d | First ImpressionsWith this location specifically Tara was wonderful. She is the manager there and her staff excellent. I would not say the same about they Pleasant Hill location. They really screwed us over the manager there. That location needs a lot of work the Bedford location top-notch!!!
Michelle E | Overall ExperienceThe two women that work there are not friendly at all , they don’t care about people and their needs .when I went and asked a question the answer was no.other units around here are renting at a day basis and credit you if you move out early.on that basis I will never recommend to anyone else to rent at your facility.
Michele M | Overall ExperienceCool staff. Very friendly.
Cloud S | Overall ExperienceAfter an unpleasant experience with UHaul in Methuen, MA, we were delighted with this facility. Staff was very helpful and friendly, and the building was clean and well-lit. Thank you!
Kathy M | Overall ExperienceVery helpful and professional!
Brittany R | First ImpressionsVery accommodating and helpful
Barbara H | First ImpressionsTara is a very good employee. They are hard to find nowadays!
David C | First ImpressionsA gated access and extending the roof overhang on the main building RV storage would be welcome improvements. Staff was great to work with on rental process and propane fill.
Christopher A | First ImpressionsVery happy
william h | First ImpressionsTara, James, and literally ALL of the staff at this location are fantastic people and incredible customer service providers. They are efficient, patient, friendly, and knowledgable, and their Uhaul facility is extraordinarily well-maintained. I am overjoyed with my experience here, and will recommend this facility to everyone I know. Best of luck to all of you in the future.
Sarah V | Overall ExperienceAnother location had dumped our reservation that we made for a large unit. So we were sent here and Tara made accommodations for our needs.
Charles S | First ImpressionsGood place to storage
Hugo P | Overall ExperienceThank you for doing a good job
Jeffrey D | Overall ExperienceGreat experience, helpful employees. Only drawback is slow to check in
IRENE S | First ImpressionsThe staff was very considerate and helpful. I’m very pleased with my choice.
Jo K | First ImpressionsJames was extremely helpful with the move in process. Thank you.
4D t | First ImpressionsTara and Ashley were more than helpful showing me many options explaining what we had taking me for a quick tour to show me how I would be able to get down to the hall where my unit is. Tara and Ashley were a great team and very very helpful and we’ve told many people about the facility and will be using you guys in the future always!!!
Jonathan F | First ImpressionsThis place was amazingly clean . The staff was very friendly and helpful .
jose c | First ImpressionsNicest storage facility I’ve ever used
Philip M | First ImpressionsThe GM checked me in and she was super professional and helpful.
christopher e | First ImpressionsGreat experience renting vehicles and storage unit at this location.
PAUL J | Overall ExperienceFacility was always clean and the staff was always helpful and courteous. I would recommend this facility for safety and cleanliness.
Helen V | Overall ExperienceVery helpful and pleasant people to deal with. Thx Tara and crew once again!
SHAWN J | Overall ExperienceGood an clean place an excellent staff
Hugo P | First ImpressionsStaff is amazing
Howard S | Overall ExperienceExcellent if we need a storage we will return to u-haul.
Michael H | Overall ExperienceAll good experiences.
Soumitra D | Overall ExperienceEverything is good except the staff member I dealt with in the morning clearly was overwhelmed and confused and didn't know what she was doing...was so late getting started cause of her.
Kim W | First ImpressionsTara has helped me on many occasions and has been exceptional, as well as all the staff. One of the cleanest,professional and well run facilities I've been to. As for my last visit, the young woman who helped me build the bike rack I purchased; her assistance was outstanding. I don't know her name, but she has brown hair and a 1 year old son. She was excellent. Thank you for always providing a great service experience. Frank Blasko
Frank B | Overall ExperienceGirl who we dealt with counter excellent and very accomodating
ron t | First ImpressionsJessica was very helpful!
Ben A | First ImpressionsJessica is excellent to work with from the first phone conversation I had in reserving my unit and all through the process. I recently had a billing issue and she quickly resolve the issue. She is personable, and professional and a pleasure to work with. I plan to have my long term storage there for a few years and working with someone like Jessica and knowing she is there to support me is comforting to know I am in good hands.
Mark B | Overall ExperienceI was not pleased with the aggressiveness with which a late rent payment was handled and feel that my privacy was violated. I was 4 days late and did pay my bill. letters had already been sent at this point to my contact showing my information for the unit and a late payment .
MATT T | Overall ExperienceReally great rates, much lower than the other businesses in the area! Very clean units. The office staff are friendly and helpful
Noreen F | First ImpressionsThe movers that I hired through the website were phenomenal!! I will gladly recommend the to others and for myself!!
Sarah C | First ImpressionsOnce again they come through in the clinches. Thanks so much. I am still in another one for the long term. Diana
Diana S | Overall ExperienceTara and Jessica make a wonderful team !! Both ladies are awesome to work with !! Great personalities..great manners, kind and friendly !! I will keep my unit in Bedford. Thank you so much Tara, for making things alot easier. Xoxo🤗✌💖💗🖐😊‼
traci m | First ImpressionsTara was a pleasure to work with. Made the experience enjoyable.
Edward D | First ImpressionsExcellent service, our move was smooth
natarajan r | First ImpressionsVery convenient to my house which makes it easier for me when I list. Very clean facility.
Jennie P | First ImpressionsYou guys went above and beyond all around. You blow the competition away!
Thomas F | Overall ExperienceTara was helpful beyond measure making sure the contents of my unit made it onto the long distance van when I was out of state. I found everything about your facility outstanding including the location, ease of use and customer service!!
Kathleen B | Overall ExperienceTara was very professional and helpful. She took the time to understand my needs and presented me with several options. This type of customer service is what all companies should strive for. I will definitely recommend U-haul.
mike l | First ImpressionsThe UHaul Manchester Airport in Bedford NH is a terrific storage facility. It is secure, well lit, and they have a great mix of indoor climate controlled and indoor or outdoor vehicle storage. Tara, the manager, is terrific. She is courteous, professional and efficient. We had some specific requirements for a unit and she went out of her way to make sure our unit was exactly what we needed.
Mark M | Overall ExperienceAshley and Jessica were fantastic, which was a breath of fresh air after the negative experience we had at UHaul in Methuen, Massachusetts where the two employees couldn't have cared less about customer service. Ashley greeted us warmly and showed us around. Jessica changed our truck dropoff over to Bedford at our request and later, despite being very busy, cheerfully provided us with a second unit. Clearly both women take pride in their work! We will happily recommend this facility to friends and family.
Kathy M | First ImpressionsTara and everyone is awesome
traci m | Overall ExperienceI am the customer from h___ and they all put up with me. Thank you! You need dumpster rentals! :)
Diana S | First ImpressionsThe staff at this UHaul facility are AMAZING. Every single interaction I had was pleasant, polite and they always went above and beyond to help me. I am actually quite surprised at how great the customer service was at uhaul. These women need a raise because they are excellent and really treat their customers with respect.
Colleen D | Overall Experiencelove this place and staff is very courteous every time I call about any confusion
Cynthia R | First ImpressionsThis is a new facility and everyone is so kind and acomodating. Security is great. We feel our things are safe there.
PAMELA C | First ImpressionsEmployee said there would be a lock inside of my storage unit and I would not need to purchase one. The unit did not in fact contain any lock. The retail portion of the uhaul was closed so I could not purchase a lock in their store. I had to leave to go buy one. There was also a person sitting by the entrance of the storage facility screaming profanities. They was there the entire time I was unloading the vehicle into the storage unit.
Julio B | First ImpressionsTara and the staff were very accommodating and helped me out as it was my first time renting a storage unit!
Erik K | First ImpressionsU-Haul can always be counted on for standard of service and care in all of the facilities!
Brian D | Online Move InTara was fantastic...I showed up 15 minutes before close due to my work, but you never would have known....Very helpful, knowledgeable, and above all else, ....personable...A definite asset to your company....
WILLIAM T | First ImpressionsI had rented a truck and got a the first month free storage. I had reserved a 10X10 storage room at the Nashua branch but when I got to the Nashua team stated that they no longer had a room. I ask them why the website stated that their was still one room available and they mention the website was incorrect. I was then forward to the Bedford site and the general manager (Malissa) was extremely help and we where able to find a room. I rate the Bedford site Excellent but for the Nashua branch I would rate as average. All I ask that if the website states that a room is available and I reserve it, then the room should be their when I get to the site.
BRIAN M | First ImpressionsI needed a space for stuff as I moved into small senior living apartment...the space was just what i needed...it took an afternoon to move in and about 3 months to sort through and dispose of my stuff in an orderly fashion. All is done. Thank you for being there...
Philip P | Overall ExperienceMoving our belongings in was simple. We can access at any time. The building is clean and the staff were great.
wess w | First ImpressionsEverything went fine and the staff was friendly.
Robert T | First Impressions*need more carts There is only about 5 carts for the whole storage facility. Other wise very pleasant experience and very clean.
Jeff B | Online Move InJessica was vso very nice, patient and understanding .....
BeeJaye P | First ImpressionsThe staff really has customer success top of mind at this location. Just an excellent experience. Moving stinks, but they made a bad day much better for me. So human there. Thanks so much!
Barbara B | First ImpressionsVery nice place
MAX R | First ImpressionsVery good
Christopher D | First ImpressionsGreat experience. The facility had exactly what I was looking for and the price was competitive.
Austin S | First ImpressionsTara was very helpful when making my decision
Laith F | Overall ExperienceOutstanding customer service, clean, modern, user friendly! Tara was helpful, informative and personal. I’ve used several storage facilities in the area but this is the very best!
Kathleen B | First ImpressionsI was very impressed with the Manager, Tara, and her thorough description of all the services offered by U-Haul. Tara was very friendly and very professional working with me to find the right size unit to rent. I was even more impressed by the security measures U-Haul has taken to protect our most precious possessions including the security cameras and alarmed units. Having had an experience with a previous storage facility, not U-Haul owned, where the security gate and cameras were not working when my unit was broken into, security is of the utmost importance to me. The facility was also very clean and well maintained.
Josephine M | First ImpressionsClean and well maintained
James K | First ImpressionsStaff was extremely helpful and made my move from Florida a lot easier!
Randi D | First ImpressionsGreat staff
MATT T | First ImpressionsPlease know that our experience was nothing short of excellent for U-Haul and for both Tara & Corey. They always made both my wife and myself feel like we were important and understood all points. We will be back!
Cliff C | Overall ExperienceAfter a rocky start to where my vehicle was stored I was given a new location. From that point on the next 4 months were awesome. I will definitely use this U-haul location again.
jennifer b | Overall ExperienceTara was extremely helpful with answering my many questions. She went above and beyond ensuring I received a unit asap. I was expecting one to be available a few weeks from now and she called me as soon as one was made available! Hold on to employees such as her!
Amanda P | First ImpressionsCustomer service person (Jessica) fixed a bad situation and was extremely helpful and accommodating to our needs. Thank You.
Michael C | First ImpressionsDid not like the pipes that were running through my 2 storage units restricting the full use of them.
Kurt D | First ImpressionsVery good facility and wonderful people to work with. Tara is a very good sales manager.
RICHARD H | First ImpressionsTara was very helpful. We were happy she discovered we had put our belongings in the wrong unit. Otherwise we may have never realized it. Anyway, Tara got everything switched over and made the moving into the correct unit painless. Thanks Tara! The Hogan’s
Rose H | Overall ExperienceOur 10 x 10 unit had water in it, seems to be a leak in the roof. We notified the staff and they are working to resolve the issue.
Kelly H | First ImpressionsThanks for all your help. I'm sure we'll be back.
Pamela R | Overall ExperienceThere was an unusual snowfall the night before, but I was disappointed that the access to the security panel had not been cleared. Plus there was a line of snow in front of the storage units. I went back the next day and the area around the security panel had still not been cleared.
Dennis P | First ImpressionsWhen I was moving out, I rented a truck and when picking up the truck I told the woman helping us that I was moving out and she totally ignored me. Like I wasn't even there.
Carolyn T | Overall ExperienceMy first name is spelled, Etienne. The person on duty was polite, but perhaps understaffed, i will be filling in the info for online payment. Very nice facility, love the cameras everywhere! Call me if you need more information 603-234-6668 Thank You Etienne Tardif unit RV 144
Etienne t | First ImpressionsI accidentally left my unit “locked open“. It was noticed by staff, who put an additional lock on the unit to alert me the next time I went in. But my unit was completely unlocked all that time, and I didn’t realize it. No one called me. My phone number and email are on file. My alarm card was never set up properly. When I open my unit, the alarm with sound. I heard the alarm siren sounding many times while I was in the office and in the storage area, but it didn’t seem too illicit any response from anyone. The main door, which is supposed to be accessible with the security card, was completely unlocked when I moved in and when I visited yesterday. There’s not much use of a fancy security system if it’s not being used properly OR even gives the impression to customers that the facility is not secure.
SHANE T | Overall ExperienceThe young lady at the check in desk was awesome. I had my two young children with me, and when they began bickering about who got to hold the map to our new locker, she just made a 2nd one exactly the same as the first so they could each have one. A+.
BRYAN M | First ImpressionsWell satisfied
richard s | First ImpressionsStaff was very friendly however they did not seem to be well trained or have information to readily and confidently answer questions. Rental process took over 30 minutes to complete due to lack of staff and lack of familiarity with their job.
frank f | First ImpressionsPlease know Tara, you are all about the customer. I felt, from the beginning, you cared. You listened, were knowledgeable, informative and took much time explaining what would happen. I never felt rushed and felt what we wanted to do was important———-to us and you. Keep up the good work!
Cliff C | First ImpressionsProvided the service I needed, where I needed and when I needed it. Arrange both my storage locker and my u-haul box for convenient unloading and storage.
Warren D | Overall ExperienceAt a time when things were quite stressful Tara and her crew helped to make things as smooth and stress free as possible. The storage area was spotlessly clean and excessive. I needed to rent a uhaul van and truck on two different occasions and Tara made that happen for me even though one of the rentals was at a different city. She reserved and had it ready for me. No problem checking out at the end... I would definitely use the services at this location. Very happy, thank you!!!
Sandra D | Overall ExperienceGreat Place great people. will rent again.
Mike D | Overall ExperienceWhile staff was friendly overall, we were a bit disappointed in the fact that an original reservation for S. Willow St location wasn't honored, and forced us here where we needed to rent two units to get the same space as the original reservation which costs more to us on a monthly basis. Also, being given units on the second floor on the other side of the building to unload a 26' foot truck while passing unit after unit on the main floor close to the unloading bay that were also available, increased our disappointment even further.
Scott H | First ImpressionsAlthough the staff was very helpful and Brian was extremely generous, getting stuck in the Freight elevator was not pleasurable.
Infinite H | First ImpressionsI was told one thing and got another. I had to cancel my reservation because the staff did not explain what they were selling me at the time. When I found out I cancelled
Mike D | Overall ExperienceStaff on hand was helpful and friendly, worked together through computer system malfunctions. Facility clean and well labeled/organized.
Privacy R | First ImpressionsGreat place very happy
Richard D | First ImpressionsVery friendly and professional
Ann M | First ImpressionsThe employees were friendly Very helpful And help me set up the unit I needed for my moving packages
lisa m | First ImpressionsThe staff was extremely helpful. The storage unit was easily accessible.
diane d | Overall ExperienceManager works hard to accommodate and see that your needs are met. Thank you
DIANE D | First ImpressionsTara was extremely helpful. We had trouuble getting into our unit , some glitch in the system, and after moving all day the last thing we wanted to hear was that we needed to find another place to store our belongings. Tara made it happen though, somehow. Very appreciated!!
Colby R | First ImpressionsI was so amazed about the service. from the people on the phone at the pick up, at the drop off and they storage. Everyone was friendly, helpful and our move became so easy thanks to the U-hall team. Thanks so much for everything.
adam m | First ImpressionsGeneral manager was outstanding. She was helpful, informative and polite
Tony L | First ImpressionsThe staff were really helpful and walked us through the whole process with a friendly and professional manner. I would recommend this storage facility to family and friends.
Joanna B | First ImpressionsTara Was great . Extremely thorough and helpful!
jessie j | First ImpressionsTara was very helpful and answered all my ridiculous questions without hesitation. I’ve been recommending to everyone I know. Quick and easy, great pricing and convenient 24 hours 7 days was a must for me.
Kevin P | First Impressions