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lois b | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Oaklawn Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My storage unit roof leaked and got a few of my items wet which caused mold. I tried contacting customer service, but couldn’t get through. Was told I’d receive a phone call and never did. The units were not lit so once the sun goes down, you can’t see in your unit. The move out process was really easy though, that was nice.
Heather S | Overall ExperienceExcellent service and prompt - on the spot assistance! Thank you!
ALAN F | First ImpressionsIve been vacated this unit in January. Don't know why I'm still getting billing for this unit....please advise
nichelle h | Overall ExperienceFriendly and helpful. Very personal
eunice b | First ImpressionsThe only reason I left is that it became prohibitive to pay almost $200 a month
brian a | Overall ExperienceLuke and his team are awesome!
tony mLamont was extremely nice and helpful and made a huge difference in reducing the overall stress of a move. Will definitely be renting from this location again!!
ROBERT SThe gentleman at this location was very helpful and friendly.. made the process very easy.
VALENCIA PI'm completely satisfied with my move-in experience at UHaul.
KELLY K | First ImpressionsExtra fee shouldn’t be applied because you use cash for services.
TONY MThey have bad attitude for customers services
tonia j | Overall ExperienceI had an amazing experience here. I needed a last-minute U-Haul and was able to get everything I needed in less than 30 minutes. The store manager, Luke, was extremely helpful and made sure I was well taken care of. He was very insightful and went the extra mile to assist me. I will definitely be back for my next move!
KAYLA TWas the equipment clean and well maintained? The passenger door was falling apart. The cab smelled like smoke. When I picked up the truck I was told by the manager it was on empty and I needed to fill it up ASAP. (I was given a credit but it's the principal) the pin was on E. I was barely able to make it to the gas station. The manager was nonchalant about this fact and I called before hand to ensure I was able to get it. The truck should've been ready. I will not recommend this location to other Soldiers.
Michael AThe customer service representative (Lamont) was very rude, not patient and appeared to be frustrated and flustered when I entered the store at 8:35am for my 8:30am pick up. I was using the U-Haul for a Residential business and he was being loud and said my business out loud purposely in front of another customer stating " your card is declines and its declined, do you have another card, so you can go. the fact that he took a picture of my drivers license on a cellular device, I was not comfortable with that. I'm use to people scanning it in the system
SIMONE YNo I don’t have any problem. Thank you
DANIEL GTight security and unit’s always safe, great staff especially GM Luke for awesome services
RICHARD M | Overall ExperienceLong term - five years plus. Excellent staff. No damaged items. Clean and dry. No mold.
KATHLEEN S | Overall ExperienceLucas and his team were incredible. You can tell they Care about what they're doing and how they treat people. Plan to use again. Not just because they have what I want, but because I actually like the people working there!
ZANE AGreat customer service and availability of what was needed.
TAMEKIA LEveryone at this location was so nice and helpful. I'm elderly and had trouble lifting lifting things and they helped me move stuff and I was impressed with how kind they were. I highly recommend them to anyone. They were always kind and helpful and honestly the nicest people I've ever had the pleasure of dealing with. The unit was clean and I never had any issues at all. Again everyone who works there is so nice and polite I was blown away to see such kindness. I'd definitely go back.
LINDA TVery helpful guy!
Sherelle P | First ImpressionsThe guy was very respectful and kin.
LEAH CThe young man who helped me was awesome! Helpful. Very helpful. :)
Sherelle PLuke is awesome !!!! An goes out the way to make sure everything is good
Evetta B | Overall ExperienceWell everything was good I just didn’t know my storage unit was so small. I did have to throw away more stuff. I will check the size next time .
Quonekka Y | Online Move InThe young girl working, is very unprofessional, and when I spoke with her manager personally, and another location, I understood why she felt so comfortable talking to me the way she did and acting the way she did, because he could care less what I was saying to him. I understand, it's a hard life to be working in right now, with people act in a certain way, but I am that person that if you give me respect I will give you the same respect. If you give me an attitude, I'll match it also. Hoping I won't have to ever use U-Haul ever again, and I would not recommend it to anybody either!
CELIA MGreat facility. Convenient location and extremely helpful manager and staff.
VALERIE H | Overall ExperienceDon't leave people stranded at a gas station
Mark CGood
GAMIL AOnly fault was Engine light was on Low tire light was on She told be that the light wasn’t a low tire light it had to do with compressor Unless uhaul rewired their trucks. It was a low tire light Truck made an awful noise the whole time you were driving it. I’m guessing maybe that was the compressor staying on Store was great and we were inand out
Michael GI had no problems with the storage facility or staff
Samantha G | Overall ExperienceIn town truck had some damage, but nothing serious. Hauled my stuff just fine
SAMANTHA GLuke was amazing, great customer service, and very quick to help us get what we needed to make our move smooth.
Sofia CGood services I like this place and the maid is very good and nice
gamil aEverything was great! Pick up and return went fast and it was easy!
COURTNY EThe truck I rented had several dents and dings, the drivers door took a lot of effort to close, the windshield was very dirty and the washer fluid ran out.
ANTONIO EUsed this storage for a couple of years. Nice staff and location was always clean and secured
Harold A | Overall ExperienceThe female associates demeanor/attitude is horrible. She isn't rude but her overall demeanor isn't very pleasant either.
TONY VThey forgot the furniture pads but didn't charge me so that was good. The cargo van was clean. The problem was the tires are in very bad condition. I noticed a tear in the tire while filling up the gas tank, told them about it when I returned the vehicle and was told they knew about it, but vehicle maintenance dept said corp wouldn't fix stuff unless it was falling apart. The other tires had tread that was dangerously low (wouldn't pass the penny test). Overall experience was good but check the tires carefully.
JEAN MSmooth and easy transition, clean truck, staff manager was wonderful
ROGER CThe owner is super friendly and very knowledgeable
TONY Vluke was very helpful and easy to work with!
MARIBEL ANa
REGINALD LVery professional service
MANDY MMake sure your employees are looking and understanding what they are doing I ask to extend my service and instead of doing that that they canceled my service then changed me for a new service which I spent an lost money for them doing this I am not happy with this
DAWN MConvenient location & friendly & knowledge staff.
Theresa R | Overall ExperienceGreat service very professional
Michael A | First ImpressionsStaff were great, fast and efficient service.
Carl LQuick service and availability
JOSE AYou can vet your contract movers. Two men approx. 30 years old were hired for 3 hours. They took 5 hours and added extra charges for breaking down a bed. They intentionally dragged their feet to go over the hours they were hired for. Your charges were very competitive. They were by far my biggest expense. They were dishonest.
Ralph NAwesome customer service. I am so mad I didn’t catch the gentleman’s name. He was working hard and did it with a smile on his face.
LINWOOD ALuke was very knowledgeable and made things very simple and easy. Great service !!! 😁
KIANA MNo improvements! Everything was great including customer service! Luke was awesome!
Eiram RI didn’t even use the dolly and got charged for it, I’ll never be using uhual again.
Jolee CI am upset because of all the ridiculous hidden up charges and inaccurate/inconsistent information between the app and the store. Got a lot of weird charges that did NOT add up. Not using uhaul again for any reason.
Kevin PManagement was amazing
Tenika F | Overall ExperienceLuke Cates was very professional & courteous, & made the process very easy to check in & get moving with the rental.
Bryant MGreat as usual, although female associate could use some training in customer service. A little kindness and eye contact go a long way.
Leigha oWe had an unfortunate experience with the Colonail Heights location. Christina and Luke saved the day. Thay are outstanding and should be commended!
David RDeAsia was pretty cool with assisting me with my(10') rental. I was a little worried once I drove the truck a bit due to this weird noise it was making. I called and was reassured everything was good to go. I was able to make my commute and back home safely. Felt even better knowing I had the insurance to cover. Thanks Uhaul for making my reservation go smoothly. Thanks to the employees that are pleasant and attentive.
marvette HLuke the service manager provided excellent service. He is knowledgeable and helpful to assess your needs
dionne jThe customer service is always on point
Wendy TWe have been using this location multiple times during our move. We absolutely love Luke. Unfortunately, this time we had an awful customer service experience with the young lady that was there that morning. Fist, we patiently waited for her to get off her phone. After that, everything out of her mouth was so rude and hostile. At the end, She wouldn't let my husband drive the truck because he didnt have a cell phone with him. 😒
Linda SThe manager on site has been fantastic each time we go in. He has helped us so much!
Linda SWhen I went in the employee asked was im sure if i needed the storage size that i had applied for because it was the siize of a walk in closet. Then she asked what i was moving i said two bedrooms, a kitchen set, living room set so she so she upgraded to the next size. The size she suggested did not fit my stuff i had to unload all the furniture to upgrade the storage size inconvenience. No empathy to the fact she suggested the size. Poor customer service
Melissa M | First ImpressionsWonderful customer service
Linda sThe three workers very personable, pleasant, nice, attentive, and professional. I ALWAYS APPRECIATE CUSTOMER SERVICE WORKERS WHO TAKE THEIR JOBS SERIOUS AND LOVE TAKING PLEASURE IN DOING THEIR JOBS. It’s nothing worst then having someone help you who doesn’t act like they want to be at work. SO THANK YOU U-HAUL!
Tisha RGreat customer service by the young man at the desk.
vincent rUhaul is still holding my refund this is unusual and it sucks
DARRYL DAt the time of service, everything was on point. Continue to display excellent customer service as was shown to me, and people will continue to use your services. I know I will.
Kathy BNot change my rate after the reservation is booked. My research indicates someone modified my reservation to increase pricing above what was initially quoted. When I spoke with the employee onsite she could not provide additional information on my claim. Seems like UDAAP to me.
Dominique WI am very upset about the bill. I spoke to a customer service rep named Courtney Sunday after I return the vehicle and got the receipt and seeing that there's few discrepancies in the bill and she put a dispute in for me but I have yet to hear from anyone.
Linda s | First ImpressionsEverything was professional
James MNo comments
Linda SNothing great job
haddie fThe rep was professional.
James EThe young lady that checked us in and out is always polite and professional. She deserves a raise :)!
Tina GCustomer service sucked and they didn’t have the truck I put my reservation in for even though it said reservation guaranteed.
Michelle JThe truck I had smelled like someone carried fuel in the back. Something was leaking under the truck in two places. Engine light was on. Took it back in the middle of my 3 day rental to get it maintenanced. The truck was medium quality, it got me to and from where I needed to be. However, the staff was very friendly at this location and the pricing is very reasonable.
Alecia CVery helpful and kind Excellent experience. Knowledge of all products and services Would highly recommend to all.
Robert S | Overall ExperienceNA
Barbara MEli was so polite and very respectful and honest with me. I’m dealing with cancer and he made sure I was treated and take well care of. I had to have surgery and he helped me and made sure I was well taken care of. I was so thankful he was in my presence on that day. I have never been so grateful to have someone be so pleasant to me .
Tracie E | Overall ExperienceNo problems
Douglas H | First ImpressionsVery helpful young man id recommend this place to everyone I know
Kelly H | First ImpressionsI would have liked have gotten notice that my unit was being auctioned off but just got the email yesterday
shenika s | Overall ExperienceEli helped me out in getting a small storage room, EXTREMELY friendly and very kind, absolutely would recommend him for any sort of raise. He made it very simple and quick, showed me were my unit was and made sure I was all set.
Benito G | First ImpressionsThe new manager should not be working with the public! He has terrible people skills & like his way or no way no matter what. He’s also a loose cannon & mad all the time like his day was interrupted! If he doesn’t want to interact with customers & doesn’t want to treat customers nice urgent he needs to quit or fired. He’s a very scary person with a very mean attitude. He’s the reason why I got my stuff out & took it somewhere else. The rest of the staff should not have to work with him! He’s a real jerk!
Stephanie S | Overall ExperienceThe customer service at this location exceeded my expectations.
amila t | Overall ExperienceConvenient access, good hours of operation
charles w | First ImpressionsEverything was very neat and perfectly arranged to access my storage space.
Sheila G | First ImpressionsThe staff are always friendly and helpful.
Shari M | First ImpressionsEli was awesome, very helpful and professional
Ryan S | First ImpressionsPrice increased since reservation less than a week, location would not honor at least the first month of reservation price. Only allowed one gate access remote. Customer Storage Rep was not very amicable.
Corey K | First ImpressionsWhen my things were going up for auction I expressed that all I wanted out of a full storage unit was a box of pictures because my mother and father have recently passed. I do understand there may be rules and consequences but the employees were so rude about it and showed no empathy. Even when I expressed that I could be supervised and the box was in the front of the storage they didn’t consider and gave me a cold no. Because my family pictures could not of any use to anyone I feel as though an exception could’ve been made. It was hurtful and a hard pill to swallow. When everything you own is ready to be given away I feel employees in this field should be trained to be empathetic. When my brother purchased the storage when it was up for auction they snatched it from him and said it wasn’t allowed.
jocelyn j | Overall ExperienceGood services for years with everytime I needed a truck, storage, boxes or locks. Excellent care.
Edith G | First ImpressionsWould be nice to have a couple of seats inside the office for customers that are waiting. Need a better way to get into storage when keys are lost instead of calling a locksmith.
Gwenell B | Overall ExperienceI didn't move out they auction my things off! I fell on hard times and they didn't work with me..The manager LUKE at that location was very nasty when he talked to me and my fiancé..but I wouldn't recommend no one yo Uhaul as long as he and some the staff is there..Some of the workers there need more training on customer service skills..
Raymond W | Overall ExperienceMy Storage needs were met but however on multiple occasions where I paid my bill because I was working out of town, came back to my storage unit where the lock have been still on my storage unit. Multiple times where late fees were charged to my account for late payments when if I was wanting to get into my storage I couldn’t because of the lock that should have been removed days prior!!
Shareeka H | Overall ExperienceJust an inconsiderate staff; rude and the turnover rate in personnel just made my experience BAD.
Yolanda S | Overall ExperienceAS A CUSTOMER, jade is the rudest csa uhaul could hire. She is lazy & very irritable. Will never use THIS location again for as long as she is employed. Everyone else was great
De'Asia C | Overall ExperienceI closed out the storage shed the same day the payment was due for $145.00 could you please refund my balance. It would be greatly appreciated. Every body at u- haul have been great thanks for helping me out. Mr. Nunnery A100001 shed
Walter N | Overall ExperienceI appreciate the staff for helping make my truck rental and storage fast and convenient. Although it was last minute it would not have been possible without the help of such a wonderful staff and a great company, Thank you.
George U | First ImpressionsJade Cook was very helpful and offered great customer service :)
Ashley T | First ImpressionsJead, was the nicest lady I've ever talked with and really good at her job and very noticeable.
Walter N | First ImpressionsA very professional & pleasant experience.
Mary T | First ImpressionsAlthough the clickers weren't available during the time my services were issued services was still excellent. Thanks.
CIERA L | First ImpressionsThe experience was awesome and I’m glad I was able to get a storage unit for my items.
Lori S | First Impressions👍🏽
brandi w | First ImpressionsI was a little disappointed because of the price going up but other than that it was okay
Ronald P | Overall ExperienceElijah was a very polite anf respectful young man. I was very pleased to have met him and i would like to thank him and encourage him to continue his great customer service.
Aaron B | First ImpressionsVery professional.
JOYCE G | Overall ExperienceElijah was professional, helpful and apologetic for the other locations behavior! He was smiling, inviting and put me at ease! He was fantastic!
Mercelene Q | First ImpressionsDidn’t have clicker available on the day I secured my storage unit. That made it difficult to access my unit.
Sandra D | Overall ExperienceKeep up the good work.
arthur b | First ImpressionsLuke is the best person you can have running your business! He was very empathetic towards my situation which you barely see in customer service now days. I will definitely be a returning customer to this location as well as recommending to friends, family & colleagues. Thank you Luke
De'Asia C | First ImpressionsTrying to do reservation online had some issues that needed to be fixed once I arrived at location Code was given online for me to get in but there was no key pad at this location to actually use code. However once I arrived Luke the agent at the location helped me completely and I was 100 % satisfied with his time effort and services. So my day was good because of Luke and glad he was there to assist me I
Timothy Y | Online Move InWould not give refund; for unused unit purchased Jan 04 2023. young
Aie Y | Overall ExperienceGreat employee’s
Jacqualyn S | First ImpressionsOne of the men working at the U-Haul facility on Oaklawn near hopewell Va was very helpful and knowledgeable about his job he helped me combine two units into one unit and saved me money, his name was Luke, need too hire More men like this gentleman, thanks Luke! Mr Nunnery, USMC Vietnam Vet
Walter N | Overall ExperienceHello , bueno te dire ke en mi unidad JO7503 hay un a entrada te agua por el techo mi ropa y mis zapatsos se humedecieron y algunas otros cosa se mojaron quizas porque estavan en el piso el lugar siempre com problemas en el gate automatico y los transmisores del gate con problemas tambien
juan R | Overall ExperienceI was extremely impressed with the customer service i received from Jade. She was very helpful and knowledgeable. This facility is very well kept and much more convenient than any other self storage space I’ve ever used.
Owen S | First ImpressionsNo comment
Fannie s | First ImpressionsI stored my stuff for 5 months and everything was the same when I picked it up on December 27th.
Norzekia H | Overall ExperienceGo visit Luke he’s amazing!! Very helpful
Kandiss S | First ImpressionsLuke was great, he made sure that I had the correct size unit for the items I had to store. Very friendly. Would highly recommend.
Teresa J | First ImpressionsShe was very informative and helpful and kind .. and went with us to the unit.
janet b | First ImpressionsStill believe the prices are too high!
Paul O | Overall ExperienceGood business
Howard W | First ImpressionsThe storage I had no problem. The gaining access to the unit is misrepresented in the online move-in. I was given an access code to enter. This location issues coded wireless keys. I believed to be best. Everyone having to use one keypad will Breakdown and inconvenience all.
Donnell N | Online Move InThe young lady working was very courteous, helpful and knowledgeable.
mildred g | First ImpressionsGreat customer service
OCTAVIUS J | Overall ExperienceLuke is great very helpful
Salina H | Overall ExperienceThe staff was very friendly especially Kristina. Just would recommend the prices not being so high especially for just a “walk-in closet”. Overall I’d give it a 7/10
Kristen M | Overall ExperienceFair price and easy access
Joey H | Overall ExperienceWould be a lot easier with a gate code instead of a key fob, that you have to keep up with or you may not have with you
ronald l | First ImpressionsOnly getting an average rating because I showed up at 9am Sunday 7/17/2022 to rent a storage unit and stayed until 9:50am. Advertised hours were to open at 9am and after 50 minutes there was still no employee present.
brian a | First ImpressionsThank you for your care and your professional manner whenever I came in .
Anne K | Overall ExperienceVery pleased with the service I got there
Carol B | First ImpressionsGreat and easy....
Keenya S | First ImpressionsI felt comfortable visiting facility at any time to get my items. Staff friendly and very helpful. Thank you all so much!
Debra F | Overall ExperienceGate go chomp
DOMINICK G | First ImpressionsThe employees at the Oaklawn location were extremely helpful, friendly & funny after a mishap with the Jefferson location. They are greatly appreciated for that.
AIESHASTARR A | First ImpressionsVery helpful staff. Secure site and clean.
Scott O | Overall ExperienceLauren helped me at two of your locations and she was a incredible. Very knowledgeable of the operation and procedures.
Brandon S | Overall ExperienceEverything was nice and clean and the service was excellent
DEBORAHANN B | First ImpressionsThe lady that work in the front desk. Helped me a lot. She was so nice to me and friendly. Same as the 2 guys that work there!! Friendly people.
Bethsabel P | Overall ExperienceVery professional, friendly and caring! Highly recommended!
Robert W | First ImpressionsCompletely tore up road throughout so you’re tramping through dirt and mud. My 2nd unit I just did, well someone left a bed in there. The truck rental has low air tire.
Christina M | First ImpressionsOverall everything was amazing especially the customer service received. I found myself saying there’s really nice people in this world all because of the service delivered . But there was a roach in my storage that was the only issue
Shakila R | First ImpressionsHorrible lot. Felt like i was driving off road to get to my unit
Andre M | Overall ExperienceAwesome service.
Osa F | First ImpressionsThe Prince George, Oaklawn Blvd staff were wonderful to me. I was very ill and they were very helpful and accommodating to me, especially Lauren. Very knowledgeable of procedures and rules and fixing problems. I will be used Uhaul again to complete my move and have recommended them to everyone I know.
Gloria H | Overall ExperienceGreat place to storage
Luis D | Overall ExperienceDaQuan was very knowledgeable and most helpful. He also has great customer service skills and is very pleasant. He gets a 10 from me. Ease of setting up account was nice as well.
Carolyn M | First ImpressionsThey were always professional, polite. There hour's was convenient. Please show you're love !
Nancy K | Overall ExperienceJaQuan is wonderful and provided great customer service
Debra F | First ImpressionsUnder the old management, I will say that the storage facility and the customer service were excellent. under the new management, too many times the gate didn't work, and the workers or management didn't care if you get stuck inside or out. I have to give the new management an ok. I believe they are trying, but maybe some customer care classes are in order. Uhaul, a big name to live up to. New management needs lots of help.
FREDDIE H | Overall ExperienceI was looking for a 5x5 storage and they had one available. The staff was amazing and I would definitely recommend them to friends and family.
mcphaul s | First ImpressionsHad a very good easy experience…. Love it and the employees are fantastic!!!
Shayna B | First ImpressionsExcellent customer service
Ike M | Overall ExperienceStaff members met my needs and we’re very helpful and friendly
Ike M | First ImpressionsI always use this whenever I need to rent
veronica g | First ImpressionsI had two storage units with them. Both of them empty and nobody knows where my stuff is!! And to top it off they are still charging me for the unit and my belongings are not even in it!! Do NOT RECOMMEND AT ALL!!
Ruth K | Overall ExperienceI wash charged twice after have moved out since may
brianna t | Overall ExperienceArea was as clean as a storage area could be. Easy access to all areas. Kept uncluttered, clean. We were able to dump unneeded dorm stuff in dumpster. Made it super convenient.
Marsha P | Overall ExperienceMy belongings were stolen from my unit! I kept getting phone calls and emails about my unit having a new lock and key and that I could come get the new key and go through my storage. Only to arrive to get my belongings from the storage and the unit was cleared out!! Not only were my belongings gone I had two separate units they tell me I can not see my other unit because they have already placed another customer with that unit.. but there were no auctions held so they just let someone come in and take my belongings and then gave the unit to a new customer!! Talked to the GM who verified there were no auctions nothing had been sold but all my stuff is missing and they have no idea why!! Asked them to review the cameras and they gave poor excuse of not knowing when to look to see when my stuff was stolen!! HIGHLY DO NOT RECOMMEND THIS LOCATION my belongings were only in there a year and now everything is gone and they have NO EXPLANATION AS TO WHY OR WHO TOOK MY STUFF!!
Ruth K | First ImpressionsThere are some damages to the surfaces in the unit. Couple of spiders. My biggest concern are the drive ways not being maintained and/or level.
Danielle T | Online Move InVery friendly staff
RANNETTEMICHELLE J | First ImpressionsI would like to thank DaQuan for a great experience. He and his new trainee were very accommodating and pleasant to deal with. I also booked Z Moving Specialists they were fantastic.. The guys worked fast and hard to stay within the time booked. and pack the storage very well. delt directly with the owner Denzell who was very professional and cared about the move.
Brandon S | First ImpressionsThe team there are really understanding and knows their job well.
Wendy T | Overall ExperienceWas very professional, they work with me to make sure I was taken care of and settle in.
Tammantha S | First ImpressionsThanks for been patient during this time of harship.
Cynthia M | First ImpressionsExcellent customer service.
HECTOR D | First ImpressionsKendasia was so helpful and nice. She answered all my questions and explained the policy perfectly. Keep her around and give her a raise. I have been to other places and they were not helpful at all. This Uhaul place was great. Rented a uhaul and storage space.
LORONDRIA S | First ImpressionsVery helpful staff
Larry L | First ImpressionsLike the new manager.
SONYA L | First ImpressionsThe only issue I had with my unit was close to fence by hotel. The Van's and Boxes truck was inconvenience for the sizes unit being paid. But the staff had to relocate the vehicles so I unload and load thank you.
Letisha C | Overall ExperienceStaff were friendly and helpful. Facility is well lit at night. I will use again if I need temporary storage.
Michael D | Overall ExperienceI would like to say that every one on your team especially Lois has always been so helpful and especially friendly to me. Once I was overcharged Ms. Lois took care of the problem and made sure that my money was refunded. I plan to use this Uhaul facility again.
Alice J | Overall ExperienceU-Haul needs to ensure the system is updated properly. Worker had to update our first order to another unit because a lock was on the first unit.
Jeremy H | First ImpressionsStaff was very friendly and helpful. Hours are convenient, and the unit is nice and clean.
Michael D | First ImpressionsNeed to fix all the pot holes
Tiffany B | Overall ExperienceI originally ordered a storage unit that was too small. The customer service rep was able to work with me and get me a larger unit in less than 30 minutes. She had 3 new customers and a truck where the key was stuck in the ignition and she juggled all of us very smoothly.
Saundrell S | First ImpressionsPoor customer service, (District Management) Over priced for storage for being in an area next to a large military base, with no military or No Veteran discounts, Office hours are Inconvenient!!!!
Leon F | Overall ExperienceThe staff at this location is absolutely HORRIBLE.
Sarahann M | Overall ExperienceThe lady that manages this place was such a nice and friendly person... Refreshing
betty s | Overall ExperienceI love you guys.
LACHE C | First ImpressionsStaff was very helpful in meeting my storage rental needs. Location and convenience were the main reasons for using U-Haul.
Malcolm H | First ImpressionsGreat Customer Service. I really enjoy my time with U-Haul
Jermey B | First ImpressionsGreat customer service.
Wayne S | First ImpressionsI kept having problems with the lock they gave me. Everytime i would get to the unit i had to go in the office and tell them i could not get the lock to unlock, one time when i went to the office, the man working said "its your lock ,your problem, i found that to be very unproffessional and not customer friendly. I requested a new lock and it worked fine , so it ended up being a faulty lock. This matter could have been handled differently.
Pam W | Overall ExperienceAbsolutely terrible service
Sarahann M | First ImpressionsThe lady who I dealt with when I got the unit yesterday was very nice and acomidating. However when we went back that afternoon to take a load over, our lick the lady would not open, the key would not turn in the lock, I went to the office and told the man , and his comment was" it's your lick it's your problem" I can't believe I paid $174 for a unit and can't get in it, because the lock U-Haul gave us does not work. Someone needs to fix this problem and deal with this employee who was so rude to us.
Pam W | First ImpressionsGreat customer service!
yoshika m | First ImpressionsSmooth operation. Very clean unit. The check-in went smoother than expected with the friendly staff. I would recommend this location to anyone that needs storage in the area.
Robert A | First ImpressionsI don't have any comments at this time.
PATRICIA W | Overall ExperienceI would recommend this location to all of my friends and family!! Thank you for taking care of my belongings and thank you for your patience when life circumstances allowed me to fall behind!
natalie d | Overall ExperienceI would definitely rent again .
Agatha S | Overall ExperienceVery friendly staff
TANYA J | Overall ExperienceEverything started off great but because I was not able to get time off from work to get the truck unloaded and returned, the GM had the truck towed WITH my personal belongings still inside and I am m
Dawn N | First ImpressionsOffice staff would not assist me in closing my account after clearing my storage unit even though I was in the office before closing hours. It was “too close to 7pm” for him. Had to come back.
Taylor H | Overall ExperienceThe service and the staff was always great
Deborah B | Overall ExperienceI will always come back when I need too. Uhaul has moved me up down Virginia since 2012. Thanks for all you do. Roxanne goes above and beyond to make sure her customers are satisfied.
treza b | Overall ExperienceBest experience ever Super friendly and helpful staff I will recommend to everyone
Richard R | Overall ExperienceSome of the best customer service reps I've dealt with.
Faye P | Overall ExperienceRoxane provided great customer service. We were extremely satisfied with our experience at this location!
Cynthia R | Overall ExperienceDuring a very tough time, I had to put things in storage for about 4 months. The size was just right, the price was affordable and staff were accommodating and polite. Thank you.
Nherie T | Overall ExperienceThe staff is friendly and helpful.
Ricardo V | First ImpressionsFantastic service great experience
Richard R | First ImpressionsI drove from Cincinnati, Ohio, at 9:47AM, to facility. I arrived at 7:28PM. THERE WAS A NEW UNIT DOOR, A NEW LOCK-AND, I GOT NOT ONE NOTIFICATION. It was 8:58PM before I got the new, RIGHT unit key.
Fredena M | Overall Experience.
Eric W | Overall ExperienceThe new lady you have working the front is very rude and just mean I will not be coming back.
Jennifer C | Overall ExperienceMs. Stephanie is a very attentive,caring individual. She's goes above and beyond to make sure,you are comfortable with your belongings being in this facility care. Each time we have spoken....BLESSING
yvette w | First Impressionsvery helpful manager
JANET D | Overall ExperienceI would definitely recommend them to other people
irene g | Overall ExperienceRegardless of the need, the staff at this location were always professional, friendly, and extremely helpful. In my opinion, this is by far the best Uhaul location in Prince George.
Latashia G | Overall ExperienceThey great people here
Charlotte F | First ImpressionsManager Stephanie was very professional, friendly, and helpful at all times.
Arthur W | Overall ExperienceExcellent
Molly C | First ImpressionsThese people are fabulous. They made me feel like family and that I mattered. I would recommend this site.
Timothy T | First ImpressionsThe service was prompted any courteous.
Kenneth B | First ImpressionsStephanie is the best!! She made the process very easy and really helped my family and I get situated! Thank you sooo much!
Ashley B | First ImpressionsConsumer service was excellent thanks stephenie
Deborah B | First ImpressionsGreat staff . Great experience
Rodger A | Overall ExperienceVery pleased
Orine F | First ImpressionsThank you so much for your prompt efficient and courteous service which was so need at that time. I can say you all went out of your way to accommodate me . Again thank you and to each of you , tha
Ethel J | Overall ExperienceGreat seevice, fast and nice staff.
Rodger A | First ImpressionsHad my storage for 2 years. Staff was always friendly and helpful. Thanks
pamela s | Overall ExperienceExcellent
Cynthia M | Overall ExperienceKeep up the good work.
EARLINE C | Overall ExperienceI would give you an excellent rating if you were open 24 hours to paying customers. Be Blessed
Paul O | Overall ExperienceI was concerned about the move after another company cancelled on short notice saying they had to cancel all orders due to a shortage of trucks. Uhaul saved me from worry.Thank you.
patricia j | ReservationMrs. Wendy was awesome she really showed cared
JAMEKA M | Overall ExperienceNone at this time
PATRICIA W | ReservationNo comment.
mundet i | Overall ExperienceThe lock on my storage shed was the wrong lock and it took the staff almost 3 months to replace it. When they did, it was still the wrong lock.
Rebecca N | Overall ExperienceGreat friendly staff went out of their way to help
Anthony R | Overall ExperienceN/a
Martin F | Overall Experience