Customer Reviews for U-Haul Moving & Storage at Pelham

Rating:

5.0

Quick service unhooking the trailer and getting me on my way.

Rating:

1.0

The GM is BEYOND rude. She called me rudely 36 hours after I returned the rental to tell me that I left my lock on the rental. No big deal, other than the fact that she was very rude and had a bad attitude from the drop. I have gotten close to half a dozen rentals from this location in the past 6 months and I will not be going back. Insane that someone put that person in charge and the only thing she is good at is having a bad attitude. Unreal experience even after I told her I would be there as fast as possible to fix my error. She claimed she couldn't rent out the trailer with the lock when there were two other trailers of that size in the lot. Crazy rude and unprofessional. Would not recommend to my worst enemy.

Rating:

5.0

Everything went great with both the trailer reservation, the pick up, and the drop off. The folks in the store were very helpful and efficient.

Rating:

5.0

The manager and staff is always polite and nice

Rating:

5.0

Allow the same SAME SIZE TRAILER to be dropped of at another facility.

Rating:

5.0

Excellent

Rating:

5.0

Everything went very well. Our nine hundred mile trip was very good. Thank you all for your service.

Rating:

4.0

The door hinges were somewhat rusty

Rating:

5.0

Excellent service and very responsive. Will definitely use U-Haul Moving and Storage at Pelham in the future.

Rating:

5.0

Well kept

Rating:

3.0

All four tires were low on air pressure. Recommended pressure is 65 lbs, one tire was at 10 lbs, one at 15 lbs, one at 45 lbs and one at 35 lbs.

Rating:

5.0

Staff was outstanding both on pickup and drop off

Rating:

4.0

A lil pricy

Rating:

5.0

Everything was perfect for me.

Rating:

5.0

Moving is so stressful. Thank you so much Tyler for your help and going above and beyond.

Rating:

5.0

The reason it was so wonderful is because of Kendra. Kendra is an excellent manager, and she makes the experience at Uhaul great She is a wonderful manager and she delegates where needs to be and she is extremely nice to the customers

Rating:

1.0

The customer service was not good - not welcoming at all even before my issues with time. Changed location of where I was to pick up first - Then the published price for renting is by day which you would think is a 24 hour period, then they ask when we are expected to use the equipment - we then give an estimate which in my case was 18 hours well that was my day according to Uhaul personnel, which is not right - I was unable to make the 18 hours due to circumstances out of my control and return the equipment in 19 hours & ten minutes and was charge another whole day - Plus they had already made another reservation on my rental 30 min from the time I was to return therefore was pressured because I was going to be late - 1-Day rental to me means I have 24 hours & if I would have put 24 hours on my estimate it would have been the same price as if I put 18 makes no sense - It would be hard for me to rent from the same location for sure - not a great experience plus it cost me 2 days plus the insurance for 19 hours of useage - along with the pressure even thru I called main Uhaul and informed them I would be little late which seems to not be an issue. Not a good experience

Rating:

5.0

I rented my 5x8 enclosed trailer, clean maintenance, up-to-date. Very friendly customer service.. I need my trailer even longer and they extended my rental, for 24 hrs

Rating:

1.0

First off, order was changed to different location (I had to call to confirm pick up, no reach out to us about change). I had this rental reserved for 1 month and changed 6:00pm the night before a large move for my family.

Rating:

2.0

Make sure rental is properly serviced before putting a customer in a vehicle. Service light was on and the tire pressure was ridiculously low. Unacceptable, especially when necessary tools are on site.

Rating:

3.0

The attendant barely showed any interest in providing service. Upon checking out, I was given keys and told to have a nice day. There wasn't any walk around, safety or driving instructions provided. Upon arriving at my house to begin locking, I realized something as off......I was given a different truck than what my paperwork indicated. I wasted an hour on the phone with U-Haul customer service to correct the error.

Rating:

5.0

Tyler was quick and efficient at getting us our rental and on the road.

Rating:

5.0

Let me say that I have never had a perfect experience at a U Haul location but, the U Haul location at 2797 Pelham Parkway, Pelham, AL 35124 was a 9.98 on a 10 scale obviously only because of a power surge right before I walked in so me and the customer in front had a small wait but the manager did not let that stop her she was able to complete my rental on her phone after about 30 minutes trying to get the system up and running again. I’m new in the area and this was my first experience at this location and it was great I will return here anytime I have future needs. People, don’t let yourself be involved in what I call “part-time” U Haul locations go to the source!

Rating:

4.0

This location has good Customer service and they made sure I was happy with my rental.

Rating:

1.0

Don't charge someone for an installation process they didn't ask for

Rating:

3.0

The rep had absolutely no personality. Most unfriendly personality type. I felt like I was an interruption to her day. I was overcharged and when I tried to address the overcharge, I was promised a “call right back” which took several hours. I had to call the national customer service number. When the issue was finally acknowledged, I was told they could not credit my card, I will have to wait for a refund check from the corporate office. Let’s hope that this check is not relatively as long as the immediate call back.

Rating:

5.0

I was dropping off before the store opened and was greeted by an employee at the location.

Rating:

5.0

Just make sure that the vehicles are cleaned thoroughly when people clearly have pets in them, my vehicle was covered in dog hair which as a result got all over my clothes, luckily I don't have a pet allergy. Customer service & ease of renting at the last minute was amazing!! I ended up having to use this location 2 consecutive days, and both days the vehicle I needed for my business was available.

Rating:

5.0

Kendra was the nicest person I’ve ever met at a Uhaul location. I believe she’s a manager and probably deserves a raise. She was excellent and helped me with everything I had questions about. I return my vehicle there without any issues and I also rented a storage room. This lady is a rockstar in my book. Thank you, Kendra for making my day special.

Rating:

4.0

Wasn’t any clear signage to indicate no elevator and about going to the back to access other floor.

Rating:

5.0

Biggest UHaul place I’ve ever seen. Excellent service.

Rating:

5.0

Manager Kendra is super kind and helpful

Rating:

1.0

I was blamed for damage that was already on truck, I asked for a receipt with the damages removed because you can see the damage in the pictures from pickup and still haven't received it. I will no longer use uhaul.

Rating:

5.0

The employees are fantastic at this location!

Rating:

3.0

The lady was amazing very helpful great customer service. . But it’s ridiculous I used the truck for 4 hours and paid 119 dollars. My husband wanted to use yall because the truck was shown to be 20 or 30 dollars. I already had to sell my stuff for extra money yet I had to give most of it to U-Haul. The U-Haul smelled like cigarettes smoke and I had to fill it up as soon as I left U-Haul because the light was on needing gas. So not only did I have to pay $119 I also put $35 dollars in there. I was hoping U-Haul would be better an Penske it wasn’t.

Rating:

2.0

We rented a trailer to haul a car. The strap that was to go over the car wheel to secure it to the trailer was broken off. We had to wait 30 minutes for a serviceman to come where we were picking up the car and rig up a strap that would hold the car to the trailer. The size ball needed to hook the trailer to the hitch was listed incorrectly on the web site, so we had to purchase a new one from U-Haul for an additional $32.95!

Rating:

3.0

1)Have your employees explain the whole cost of the rental. Don't advertise $19.95 and it costs $75. I went 25 miles by the way! 2)Have an employees walk the customer out and make sure they understand how everything works on a vehicle.

Rating:

2.0

I was very disappointed, for the past two rentals I have refilled the tank to where it was at check-out, however when I view my online statement, I notice a gas charge for one to three gallons. I suggest that all vehicles be full when rented out, therefore it will prevent any confusion to the costumer. I also have a problem with the title fee charge that no one could seem to answer. Why would a company charge a title fee to the customer for a vehicle he does not own or is purchasing? I have rented from this location almost every month for the past two years, I'll probably be taking my business elsewhere next month.

Rating:

1.0

Stop charging extra fees that were not in the contract.

Rating:

5.0

The truck is rented was a brand new truck. Literally 170 miles on it. Very satisfied with my rental. And the customer service was amazing.

Rating:

5.0

Still don’t know what the final charge is. Never got a receipt or copy of final paperwork.

Rating:

5.0

The folks at the desk were very helpful.

Rating:

5.0

The staff was great very courteous professional and knowledgeable!

Rating:

5.0

Such a friendly helpful staff. So kind

Rating:

5.0

The facility was very secure and I love that I was able to get a unit that was climate controlled. Therefore, my furniture didn't get moldy or damaged with fluctuating temperatures and humidity. The one thing I would appreciate is if there were trash bins (at least at the end of the halls or near each exit). We are required to sweep out the units during move-out. However, there is no place for customers to empty their dust pans.

Rating:

5.0

Kendra was absolutely amazing! She went above and beyond to help me with a personal situation!! She is a true asset to your company!!!

Rating:

5.0

Kendra was great in helping us upgrade our unit!

Rating:

4.0

All was great but yall continued withdrawing from the bank after we closed out the rental

Rating:

5.0

Kendra and her team were super easy to work with! We went in store to book the reservation and through that week made a bunch of changes but they handled all of them very efficiently. Very positive experience here! I would recommend renting from them in the future!

Rating:

4.0

The management was very helpful and professional.

Rating:

5.0

Kendra is a true 'company brand' of service excellence. Thank you for ensuring my needs for the move were met with such dedication.

Rating:

5.0

Kendra Spencer was awesome in assisting with the storage unit rental, very professional.

Rating:

4.0

The manager at this facility was outstanding, bending over backward to make my rental experience great. Most of the other staff help there was mediocre at best.

Rating:

5.0

Will always use U-Haul for anything

Rating:

5.0

Kendra is an amazing my manager! She has a well trained staff and she goes above and beyond. We visited in a very busy day. Not only did Kendra solve a missing key issue she also was friendly and made the entire storage/truck rental experience a breeze for us. She needs to be recognized!

Rating:

5.0

Great Customer Service and amazing service And Team ‼️

Rating:

4.0

I had a great experience with the staff. They are friendly and so kind. The facility was clean and organized. All the staffs answered my questions and were quick to help when I needed it. Brett at location 775057 was absolutely amazing. Customer service exceeded my expectation he was helpful friendly and just all around cool. I would definitely recommend.

Rating:

2.0

Roof leaked some of my stuff got wet. Luckily nothing was ruined. I would recommend checking the roof on 1428 or 1438 not sure which one I had.

Rating:

5.0

Every interaction I had with the staff was always pleasant and professional

Rating:

5.0

The only issue i had was i was not made aware till i got there that i had to purchase insurance and a lock for the unit.

Rating:

5.0

The staff members of the Pelham, AL, location were always kind, friendly and efficient in helping my family navigate our experience with them. We would use them again if needed. We recommend the facility.

Rating:

5.0

Both the manager, Kendra, and the assistant manager, Brett, were incredibly helpful, professional, and accommodating. Wonderful customer service!

Rating:

3.0

We looked the storage unit but the price constantly went up and down and that’s what made us leave.

Rating:

4.0

They restroom was clean but only had toilet paper 50% of the time.

Rating:

3.0

Truck problem.haf to go 30+ miles further to get truck.

Rating:

3.0

The main problem was lack of parking.

Rating:

3.0

The staff was great and helpful. However, the storage facility did not uphold to standards I expected when I rented because of the mold on my items.

Rating:

5.0

Very helpful

Rating:

5.0

They were very helpful and answered all of our questions. Super nice and facility and trailer were very clean.

Rating:

3.0

When I pulled all my stuff out of storage, I noticed there was mold growing on a lot of it.

Rating:

5.0

Nice place. I. Recomended

Rating:

3.0

Cost was to high, I was enrolled in automated billing and I never opted for this, it caused several issues with my bank account.

Rating:

3.0

The lady upfront said there were only 4 midsize indoor climate control units available which were far away from the entrance I saw at least another 2 that were closer that were not offered to me and I have pictures of the map and open units that were not offered. I was very disappointed but didn’t want to switch as I did not notice this until several hours later. Other than that everything was good

Rating:

5.0

Friendly, fast service.

Rating:

5.0

They were very nice and helpful

Rating:

5.0

Fast and friendly service.

Rating:

2.0

Customer service is good, employees try to be very helpful. But we rented a climate controlled unit and in just three months every item of furniture and our belongings were covered with mildew. Some may be beyond repair. VERY unhappy that the climate control in the unit was basically non-existent.

Rating:

3.0

Although certain things were good the fact that I was charged for two months after I closed out my account bothers me. It was fixed but someone definitely dropped the ball and you can take the money instantly but not return it instantly.. I own a business and I can get their money back the next day. Thanks to the kind person that fixed it though.

Rating:

5.0

The truck I had did not drive to good up and down hills. A covering fell off the door. Then attendant mention he knew that because it happened before. Overall I love the customer service.

Rating:

3.0

I already made a review. Leave me alone.

Rating:

4.0

I did not receive my promised free month, and I did not appreciate being lied to regarding the details of how this discount works. I chose uhaul storage because of this deal, and I only stuck with it because I needed to find something fast.

Rating:

4.0

Once again you put a delinquent notice on 1350. When I arrived sunday to move to 1410. Paid thru the 18th. Otherwise ok and rectified

Rating:

4.0

My transition from a large unit to a smaller one tested my patience. Inaccurate information had me locked out of the larger unit when I arrived and I had to waste 45 minutes getting it straightened out. Brett was great.

Rating:

4.0

Nice ans knowledgeable

Rating:

5.0

Very courteous and helpful. Process was easy and quick.

Rating:

4.0

Convenient location, friendly staff.

Rating:

5.0

The staff at this location were always very accomodating and helpful. I would give them 5 stars.

Rating:

5.0

It would be nice if there were more than 3 carts

Rating:

5.0

Joy was a pleasure to work with. Not nay would I recommend this facility I’d use it every time if I need a UHaul in the area.

Rating:

5.0

Joy and everyone at the Pelham location we above and beyond for me. They were so polite and helpful. Thank you all so much. Kim Weaver

Rating:

5.0

Staff always professional and courteous.

Rating:

5.0

Easy process and quick service. Nice vehicles and clean facilities.

Rating:

5.0

Thank you Joy and her team for making my move successful! As stressful as the move was, It was truly a great experience!

Rating:

5.0

Joy was the only employee available and she was amazing!! She can definitely multi task well! Thank you Joy!

Rating:

3.0

Poor process control in starting automatic payments led to numerous late fee notifications and calls. Similarly on trying to close the payments, when they continued to come out of our account well after closing it.

Rating:

5.0

Very smooth and easy process. The employees were great and very helpful.

Rating:

1.0

I paid for climate control to store family photos, and high value guns. Several guns have rust on them and two are irreparable. One was my Grandfathers and the barrel has rust all the way through barrel and is useless now. I have not dug into pictures yet. Fearful humidity that rendered 1,000’s of dollars of loss with guns destroyed family photos and documents. I was told humidity, heat, and cold was within safe storage levels. I also found an inch of water on the top of a Rubbermaid storage tub. Either water got in from roof or there was significant humidity to have that much condensation. I stated this to the agent and all he said was “sorry about that” leaving me to deal with this another way.

Rating:

5.0

The staff was kind and helpful.

Rating:

5.0

Employee was helpful and tried to meet our needs in finding right size storage unit unfortunately the correct size was not available so she found the next best solution.

Rating:

5.0

The management and staff at the Pelham U-hau were exceptional. They made the entire experience effotless. An absolute Joy to work with. Would recommend this facility to anyone in need of this type service.

Rating:

5.0

Joy was very helpful in meeting my rather unique needs for storage.

Rating:

5.0

The staff that helped me was amazing. So professional, kind, and thorough! Such a great experience!

Rating:

5.0

Joy was great to work with! We only needed the space for one month and we live outside of AL. She worked with us for facilitating the move in/move out process. Highly recommend this location for all your Uhaul needs.

Rating:

5.0

Always a pleasure doing business with this Uhaul location…

Rating:

5.0

Great staff! Very helpful. Clean place. Great customer service!! Perfect experience.

Rating:

5.0

The team was great will always use this storage unit this was my first time and won’t be my last!

Rating:

4.0

8

Rating:

2.0

Staff were friendly but forgot to comp first month, then refunded but I received notice bill was overdue

Rating:

5.0

Used a climate-controlled unit at this facility for several years. No issues at all. Staff was ready to be helpful on the few occasions I needed them - normally to purchase boxes and supplies. I had after-hours access and never had a problem accessing my unit. I would recommend and would use this facility again.

Rating:

5.0

We were very satisfied with our uhaul experience

Rating:

5.0

Joy was always very helpful and friendly.

Rating:

5.0

Very helpful staff, I used the facility for moving and for storage. In both areas the staff was friendly and knowledgeable

Rating:

1.0

Workers were great but the young manager was consistently a jerk every time we had to encounter him. Never going back nor renting from this location due to mgmt

Rating:

5.0

Outstanding customer service

Rating:

5.0

The individual who helped me finalize my account and show me my unit was exceptionally respectful, friendly, and professional. Thank you!!!

Rating:

3.0

Price increases are routine.

Rating:

5.0

Very knowledgeable, helpful, and friendly counter clerks.

Rating:

5.0

Joy is always extremely helpful everytime I am in need of assistance.

Rating:

3.0

No one ever answers the phone. If you can’t contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I’m not prone to running up to Uhaul every time I have an issue with them.

Rating:

1.0

Moved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.

Rating:

5.0

I was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.

Rating:

5.0

So far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress 🙂

Rating:

5.0

Awesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can’t recommend them highly enough!

Rating:

5.0

I called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.

Rating:

5.0

Ended up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.

Rating:

5.0

The staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.

Rating:

5.0

I love this location .the best staff and very clean at all times ...I definitely be back Thank you

Rating:

5.0

Very nice

Rating:

5.0

I can not say anything negative about this facility. Clean, courteous staff and conveniently located.

Rating:

5.0

Just expensive is all

Rating:

4.0

Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’

Rating:

5.0

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

Rating:

5.0

Joy was a joy to work with! Thank you

Rating:

5.0

Great customer service..really helpful. A person who likes their job.!!!!!

Rating:

1.0

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It’s 2021 why would your system be so ancient and why can’t you access and see other location open storage units?

Rating:

4.0

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Rating:

1.0

I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements

Rating:

5.0

Had an issue, they solved it quickly.

Rating:

1.0

When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.

Rating:

3.0

Sometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.

Rating:

1.0

The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said “ I don’t know. Feel free to go check.” And then we told her that we were about to be $90 for a storage unit I didn’t even want and just told her to cancel my subscription, then she stated she’ll “gladly” cancel it in a rude tone. I couldn’t even tell you her name because she never told me and wasn’t wearing a name tag. We also got stuck and couldn’t get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.

Rating:

5.0

Great customer service and spot on advice.

Rating:

3.0

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

Rating:

5.0

The staff is courteous and professional.

Rating:

1.0

I have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.

Rating:

5.0

The staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.

Rating:

3.0

It was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.

Rating:

5.0

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Rating:

3.0

Its a fine place to store stuff.

Rating:

5.0

Great experience!! Everyone should be proud to work,shop and utilize the storage at this location. Thanks again!!

Rating:

5.0

Friendly customer services and went out of their way to ensure I had what I asked for.

Rating:

4.0

Overall experience was a good one. When I vacated the unit the roof was leaking. No damage to my contents. It was pouring rain that day so I know the staff couldn’t have known. I will use you again for sure. Thank you

Rating:

4.0

The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.

Rating:

5.0

My door code hasn’t worked but I understood it was a problem on your end

Rating:

5.0

Kierra was amazing with helping me get everything set up! I'm extremely happy with the storage space and pricing. It was exactly what I needed. :)

Rating:

5.0

Representative Joy made our experience hassle free and throughly explained our options. She took the stress out of a stressful time that I was having. Thank you so much Joy for your assistance.

Rating:

5.0

A+

Rating:

5.0

I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Great experience

Rating:

5.0

Check in was quick and easy and the representative who helped us was friendly and knowledgeable.

Rating:

4.0

The front office was pleasant when we left. All other times they were not helpful.

Rating:

5.0

Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I’ve ever seen from a customer service standpoint. I don’t complete many “How did we do” surveys- but I was compelled to do so on Joy’s behalf. Please thank her again for me.

Rating:

5.0

The outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.

Rating:

1.0

They kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.

Rating:

4.0

Joy was great. She just needed help with the volume volume of clients.

Rating:

4.0

I think the late fee should not be charged if you pay within 5 days of being due.

Rating:

4.0

We had a good experience. The staff was very helpful.

Rating:

3.0

I think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was due

Rating:

5.0

It was wonderful.

Rating:

2.0

While cleaning out our “climate controlled” storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a “climate controlled,” inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up “immediately” to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it’s with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife’s deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.

Rating:

1.0

The rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!

Rating:

5.0